HP LaserJet 5L, 6L, 6L Gold, 6L Pro Service Manual

4.3 (3)

LaserJet 5L/6L/6L Gold/6L Pro

Printer

Service Manual

English

HP LaserJet 5L/6L/6L Gold/6L Pro Printer

Service Manual _____________

Part number: C8060-90903

Second Edition, February 2002

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714 U.S.A.

Conventions

	This is a combined Service Manual for the HP LaserJet 5L, 6L, 6L Gold, and 6L Pro printers. The HP
	LaserJet 6L Gold shares the same characteristics as the HP LaserJet 6L. For the purposes of this
	manual, the “HP LaserJet 6L” refers to both the 6L and the 6L Gold.
	This manual uses the following conventions:
	COLOR is used to emphasize items that are important to the material under discussion.
	Bold is used for emphasis, particularly in situations where italic type would be confusing.
	Italic type is used to indicate related documents or emphasis.

Hint	Hints are used to suggest an action that might simplify the process.


Note	Notes contain important information set off from the text.


CAUTION	Caution messages alert you to the possibility of damage to equipment or loss of data.


WARNING!	Warning messages alert you to the possibility of personal injury.

1 Product information

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 HP LaserJet 6L Gold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Model and serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Parts Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ordering related documentation . . . . . . . . . . . . . . . . . . . . . . . . 22 Contacting HP to place an order . . . . . . . . . . . . . . . . . . . . . . . 22 Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 HP worldwide sales and service offices . . . . . . . . . . . . . . . . . . 25 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hardware service during the warranty period . . . . . . . . . . . . . . 28 Hardware service after the warranty period . . . . . . . . . . . . . . . 28 HP LaserJet Toner Cartridge warranty . . . . . . . . . . . . . . . . . . . 29 Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2 Site requirements

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Printer space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 The HP C3906A/F Toner Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . 34 Storage conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Storing opened toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . 34 Toner cartridge handling suggestions . . . . . . . . . . . . . . . . . . . 35

3 Operating overview

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Control Panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 The Control Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Continuous self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Printing an engine test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 To reset the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents 5

4 Printer maintenance

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Life expectancy of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Toner cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Saving toner with EconoMode . . . . . . . . . . . . . . . . . . . . . . . . .49 Refilled toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Cleaning printer components . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Cleaning spilled toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5 Functional overview

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Basic printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 DC Controller/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Print engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Power system (on DC Controller PCA) . . . . . . . . . . . . . . . . . . .56 Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Read only memory (ROM) . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Random access memory (RAM) . . . . . . . . . . . . . . . . . . . . . . . .58 Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Resolution Enhancement technology (REt) . . . . . . . . . . . . . . . .59 EconoMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Memory Enhancement technology (MEt). . . . . . . . . . . . . . . . . .59 Enhanced I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Page Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Step 1: Drum cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Step 2: Drum conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Step 3: Image writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Step 4: Image developing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Step 5: Image transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Step 6: Image fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Paper feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Paper jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Basic sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6 Removal and replacement

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Removal and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . .70 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Installing memory cards (DRAM) . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Covers and doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Back Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 EP Door Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Memory Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Main Cover and Paper Input Assembly . . . . . . . . . . . . . . . . . . .77 Internal assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Exit Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Delivery Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Fuser Pressure Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Heating Element. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Pressure Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Face-Up/Face-Down Lever. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Fuser Exit Roller Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Paper Exit Sensor Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Top assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Laser/Scanner Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Pickup Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Paper Feed Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Transfer Roller Guide and Transfer Roller . . . . . . . . . . . . . . . 101 Kick Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Separation Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Subpads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Feed Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Memory Door Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 DC Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Formatter PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

7 Troubleshooting

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 General troubleshooting flowchart. . . . . . . . . . . . . . . . . . . . . . . . . 116 Paper path and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 DC Controller diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Printer error troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Priority of errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Printer status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Service and error messages . . . . . . . . . . . . . . . . . . . . . . . . . 123 Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . 126 Check the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Image defect examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Troubleshooting checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Half self-test functional check . . . . . . . . . . . . . . . . . . . . . . . . . 134 Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . 134 High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . 135 Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . 139 Main wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

8 Parts and diagrams

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 How to use the part lists and diagrams . . . . . . . . . . . . . . . . . . . . . 144 Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Accessories and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Parts diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Appendix A Parts index

Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Appendix B Regulatory information

Laser Safety (U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177 Laser Statement (Finland) . . . . . . . . . . . . . . . . . . . . . . . . . . . .178 Toner safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179 Ozone emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179 FCC Statement (Class B). . . . . . . . . . . . . . . . . . . . . . . . . . . . .180 VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Figures

Figure 1-1 HP LaserJet 5L model and serial numbers . . . . . . . . . . . . . . . . . . . . . . 15 Figure 1-2 HP LaserJet 6L model and serial numbers . . . . . . . . . . . . . . . . . . . . . . 16 Figure 1-3 HP LaserJet 6L Pro model and serial numbers . . . . . . . . . . . . . . . . . . . 17 Figure 1-4 Front/side views of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Figure 1-5 Front door assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Figure 1-6 Back view of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Figure 2-1 Printer space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Figure 2-2 Toner cartridge distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Figure 3-1 Self-test page for HP LaserJet 5L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Figure 3-2 Self-test page for HP LaserJet 6L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Figure 3-3 Self-test page for HP LaserJet 6L Pro . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Figure 3-4 Engine test button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Figure 4-1 Five percent text coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Figure 4-2 Static Eliminator Teeth (located in front of the transfer roller) . . . . . . . . 52 Figure 5-1 Printer functional block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Figure 5-2 DC Controller loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Figure 5-3 EconoMode vs. Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Figure 5-4 Image formation block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Figure 5-5 Simplified paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Figure 5-6 Solenoid and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Figure 5-7 General timing diagram - HP LaserJet 5L . . . . . . . . . . . . . . . . . . . . . . . 67 Figure 5-8 General timing diagram - HP LaserJet 6L and HP LaserJet 6L ProSL . 68 Figure 6-1 Phillips and PosiDriv screwdrivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Figure 6-2 Back Cover removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Figure 6-3 Back Cover removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Figure 6-4 EP Door Assembly removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Figure 6-5 Memory Door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Figure 6-6 Main Cover and Paper Input Assembly removal . . . . . . . . . . . . . . . . . . 77 Figure 6-7 Control Panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Figure 6-8 Exit Roller removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Figure 6-9 Delivery Assembly removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Figure 6-10 Delivery Assembly removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Figure 6-11 Fuser Pressure Plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Figure 6-12 Fuser Pressure Plate replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Figure 6-13 Heating Element removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Figure 6-14 Heating Element removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Figure 6-15 Heating Element removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Figure 6-16 Pressure Roller Guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Figure 6-17 Face-Up/Face-Down Lever replacement. . . . . . . . . . . . . . . . . . . . . . . . 88 Figure 6-18 Fuser Exit Roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Figure 6-19 Paper Exit Sensor Flag replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Figure 6-20 Laser/Scanner Assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Figure 6-21 Solenoid removal (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Figure 6-22 Solenoid removal (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Figure 6-23 Pickup Roller Assembly removal (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . 94 Figure 6-24 Pickup Roller Assembly removal (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . 95 Figure 6-25 Paper Pickup Roller Assembly replacement (inside/front view) . . . . . . 96 Figure 6-26 Paper Feed Frame removal (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Figure 6-27 Paper Feed Frame removal (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Figure 6-28 Paper Feed Frame removal (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Figure 6-29 Paper Feed Frame removal (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Figure 6-30 Transfer Roller Guide and Transfer Roller removal (inside/back view) 101

Contents 9

Figure 6-31 Kick Plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Figure 6-32 Kick Plate Spring replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Figure 6-33 Separation Pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Figure 6-34 Subpad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Figure 6-35 Feed Assembly removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Figure 6-36 Feed Assembly removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Figure 6-37 Feed Assembly removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Figure 6-38 Memory Door Guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Figure 6-39 Motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Figure 6-40 DC Controller removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Figure 6-41 DC Controller removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Figure 6-42 DC Controller removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Figure 6-43 Formatter Board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Figure 7-1 Paper path and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Figure 7-2 DC Controller PCA components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Figure 7-3 Heating element resistance check . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Figure 7-4 Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 Figure 7-5 Toner cartridge high-voltage connection points (1 of 2) . . . . . . . . . . . .135 Figure 7-6 Toner cartridge high-voltage connection points (2 of 2) . . . . . . . . . . . .136 Figure 7-7 Overriding PS204 and SW101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Figure 7-8 Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Figure 7-9 Main wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Figure 8-1 Major assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Figure 8-2 Covers and doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 Figure 8-3 Internal components (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Figure 8-4 Internal components (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 Figure 8-5 Internal components (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Figure 8-6 DC Controller/formatter and cables . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Figure 8-7 Pickup Roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 Figure 8-8 Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Figure 8-9 Separation Guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 Figure 8-10 Delivery assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Figure A-1 VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Tables

Table 1-1	Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.14
Table 1-2	Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.14
Table 1-3	Performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.18
Table 1-4	Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.18
Table 1-5	Acoustic emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.18
Table 1-6	Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.22
Table 2-1	Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.32
Table 2-2	Printer dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.33
Table 3-1	Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.38
Table 3-2	Control Panel Button usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.40
Table 4-1	Life expectancy of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.48
Table 4-2	Cleaning printer components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.51
Table 5-1	Solenoid and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.64
Table 5-2	Printer timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.66
Table 7-1	Printer status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	121
Table 7-2	Unclearable error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	122
Table 7-3	Service and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	123
Table 7-3	Service and error messages (Continued 2 of 3) . . . . . . . . . . . . . . . . . . . . . . . .	124
Table 7-3	Service and error messages (Continued 3of 3) . . . . . . . . . . . . . . . . . . . . . . . . .	125
Table 7-4	High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	135
Table 7-5	Paper curl troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	137
Table 7-6	Cable pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	141
Table 8-1	Accessories and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	145
Table 8-2	Common fasteners used in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	146
Table 8-3	Covers and doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	149
Table 8-4	Internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	151
Table 8-5	Internal components (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	153
Table 8-6	Internal components (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	155
Table 8-7	DC Controller case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	157
Table 8-8	Pickup Roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	159
Table 8-9	Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	161
Table 8-10	Separation Guide assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	163
Table 8-11	Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	165
Table A-1	Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	167
Table A-2	Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	172

Contents 11

1 Product information

Chapter contents

Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Paper capacities and sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 HP LaserJet 6L Gold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Model and serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Front/side views of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Front door assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Back view of the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Parts Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ordering parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ordering related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 HP worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hardware service during the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hardware service after the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 HP LaserJet Toner Cartridge warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

EN	Chapter contents 13

Printer features

Note	All references in this manual to the HP LaserJet 6L printer also apply to the HP LaserJet 6L Gold
	printer.
	Table 1-1 Printer Features
	Table 1-1 Printer Features

		Feature	Description

		Print Speed	4 ppm (HP LaserJet 5L); 6 ppm (HP LaserJet 6L/6L Gold and HP LaserJet
			6L Pro)

		Text and Graphics Resolution	300 or 600 dpi

		Printer Language	Enhanced PCL 5 (or host-based on HP LaserJet 6L/6L Gold)

		Monthly Usage (pages)	4,000 pages (HP LaserJet 5L); 6,000 pages (HP LaserJet 6L/6L Gold)

		Memory:
		Standard1	5L and 6L/6L Gold = 1 MB RAM, 2 MB ROM
			6L Pro = 4 MB RAM, 4 MB ROM
		Maximum	5L and 6L/6L Gold = 9 MB total (available in increments of 1, 2, 4, and 8
			MB)2
		Capacity	5 V JEDIA card3
		Internal Typefaces	26 Scalable Typefaces

		Standard Interfaces	IEEE-1284 parallel

		Power Control	SleepMode

		Control Panel	3 LEDs and 1 Control Panel Button

		EconoMode (toner saving)	Yes

1.Printer memory is optimized with Memory Enhancement technology (MEt).

2.Not available for the HP LaserJet 6L Pro, 4 MB standard.

3.JEDIA (Japanese Electronic Device Industry Association) is a group of DRAM suppliers who have standardized DRAM and other CMOS products.

Paper capacities and sizes

Table 1-2 Printer Features

Feature	Description

Paper Input Tray Capacity	Holds up to 100 sheets of regular weight paper or up to 10 envelopes

Paper Output Bin Capacity	Holds up to 100 sheets

Single Sheet Input Slot	1

Minimum Paper Size	76 mm by 127 mm (3 by 5 inches)

Maximum Paper Size	216 mm by 356 mm (8.5 by 14 inches)

14 Product information

HP LaserJet 5L, 6L, 6L Gold, 6L Pro Service Manual

Identification

HP LaserJet 6L Gold

The HP LaserJet 6L Gold shares the same characteristics as the HP LaserJet 6L. For the purposes this manual, “HP LaserJet 6L” refers to both the 6L and the 6L Gold.

Model and serial

The model number and serial numbers are listed on Identification Labels located on the bottom of the printer. The model number is alphanumeric, such as C3941A for the HP LaserJet 5L printer, C3990A for the HP LaserJet 6L printer, and C8060A for the HP LaserJet 6L Pro printer.

The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the printer.

The labels also contain power rating and regulatory information.

Figure 1-1 HP LaserJet 5L model and serial numbers

Identification

Figure 1-2 HP LaserJet 6L model and serial numbers

16 Product information

Figure 1-3 HP LaserJet 6L Pro model and serial numbers

EN	Identification 17

Specifications

Table 1-3 Performance specifications

Category	Specification

Print Speed1: HP LaserJet 5L	4 ppm
Print Speed: HP LaserJet 6L	6 ppm
Print Speed: HP LaserJet 6L Pro	6 ppm

Monthly Usage (Duty Cycle): HP LaserJet 5L	4,000 pages
Monthly Usage (Duty Cycle): HP LaserJet 6L	6,000 pages
Monthly Usage (Duty Cycle): HP LaserJet 6L Pro	6,000 pages

Life Expectancy of Toner Cartridge (pages)2	2,500 pages at 5% coverage
First Print
HP LaserJet 5L	A4: <23 seconds
	Letter: <23 seconds
HP LaserJet 6L	A4: <23 seconds
	Letter: <23 seconds
HP LaserJet 6L Pro	A4: 18 seconds
	Letter: 18 seconds

1.Actual speed depends on data complexity and software handling efficiency.

2.Toner Cartridge life can be extended by using EconoMode.

Table 1-4 Electrical specifications

Volts		Frequency	Amps		Watts (typical)

120	Vac ± 10%	50/60 Hz ± 2 Hz	3.5	@ 120v1	Printing = 100 (5L)	150 (6L)	150 (6L Pro)
100	Vac ± 10%	50/60 Hz ± 2 Hz			SleepMode = 6 (5L)	4 (6L)	4 (6L Pro)

220	Vac ± 10%2	50 Hz ± 2 Hz	1.8	@ 230v	Printing = 100 (5L)	150 (6L)	150 (6L Pro)
240	Vac ± 10%	50 Hz ± 2 Hz			SleepMode = 6 (5L)	4 (6L)	4 (6L Pro)

1.Minimum recommended circuit capacity for product.

2.HP LaserJet 6L Pro operates at 220/240 Volts only.

Table 1-5 Acoustic emissions

During Printing	5.6 Bels Sound Power Level (per ISO 9296)

During Standby & SleepMode	Silent

18 Product information

Product overview

Figure 1-4 Front/side views of the printer

1Paper Input Support (not present on the HP LaserJet 6L Pro)

2Paper Output Support (not present on the HP LaserJet 6L Pro)

3Paper Guides

4Error (top) Indicator Light

5Data (middle) Indicator Light

6Ready (bottom) Indicator Light

7Control Panel Button

8Paper Output Bin

9Paper Path Lever

10Serial and Model Number (under printer)

11Paper Input Tray

12Single Sheet Input Slot

13Front Output Slot (face-up)

EN	Product overview 19

Figure 1-5 Front door assemblies

14Paper Release Lever

15Toner Cartridge Compartment

16Transfer Roller (do not touch)

17EP Door

20 Product information

Figure 1-6 Back view of the printer

18Power Cable Connector

19Parallel Cable Connector

20Memory Expansion Cover (not present on the HP LaserJet 6L Pro)

EN	Product overview 21

Service approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and can be ordered through HP’s Commercial Service and Support Organization-Americas (CSSO-A), or Commercial Service and Support Organization-Europe (CSSO-E).

Ordering parts

Field replaceable part numbers are listed in Chapter 8 of this manual. Replacement parts may be ordered from HP's Commercial Service and Support Organization-Americas (CSSO-A), or Commercial Service and Support Organization-Europe (CSSO-E).

Ordering related documentation

Table 1-6 on the following page lists part numbers and where to order related documentation.

Contacting HP to place an order

To order parts or related documentation, contact one of the following HP support organizations:

lCSSO-A (Commercial Service and Support Organization-Americas)

(800) 227-8164 (U.S. Only)

lCSSO-E (Commercial Service and Support Organization-Europe)

(49 7031) 142253

Table 1-6 Related documentation

Description	Part Number	CSSO-A	CSSO-E

HP LaserJet Family Quick Reference Service Guide	5021-0369	X	X

HP LaserJet 5L Printer User’s Manual	C3941-90901	X

HP LaserJet 6L Printer User’s Manual	C3990-90901	X

HP LaserJet 6L Pro Printer User’s Guide	C8060-90901

HP PCL5 Printer Language Technical Reference Information	5010-3994	X	X
Package

HP LaserJet Printer Family Paper Specifications Guide	5963-7863	X	X

LaserJet Basic Hardware Training Course	5961-0880	X	X

HP LaserJet 5L/6L/6L Gold/6L Pro Service and Support	C8060-60102	X	X
Documentation and Training CD-ROM	(English)
	C8060-60103	X
	(Simplified Chinese)

22 Product information

Technical assistance

HP Customer Care

Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally.

Online Services: for 24hour access to information over your Internet connection, we suggest these services.

World Wide Web URL: For information specific to the HP LaserJet 5L/ 6L6L Gold/6L Pro products:

http://www.hp.com/go/support/ (site is in English)

Obtaining Software	Visit: http://www.hp.com/go/support/ (site is in English)
	Call:
Australia:	+61	3 8877 8000
China:	+86	10 6564 5959
Argentina:	(541) 778 8380
Mexico:	800-427-6684
Spain:	+44	(0)	1429 520 012
Portugal:	+44	(0)	1429 890 466
German:	+44	(0)	1429 863 353
French (Europe):	+44	(0)	1429 863 343
Italian:	+44	(0)	1429 890 466
English:	+44	(0)	1429 865 511
Canada and US:	(661) 257 5565
Taiwan:	+888 (2) 2717 0055
Korea:	+82	(2)	3270 0805
Greece, Ireland, and the UK: +44		(0)	1429 865 511
Hong Kong SAR, Malaysia,
and Singapore:	+65	740 4477
India:	(91) (11) 682 6035
New Zealand:	+64	9 356 6640
HP Direct Ordering for	Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-3154 (Canada).
Accessories and Supplies

(U.S. and Canada):

HP Support Assistant compact disc

(U.S., Canada, Singapore, Hong Kong SAR, Malaysia):

HP Service Information

(U.S. and Canada):

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong SAR, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

To locate HP-authorized dealers, call (1) (800) 243-9816 in the U.S. or

(1) (800) 387-3154 in Canada.

EN	Technical assistance 23

Customer Care options worldwide

HP Customer Care and Product Repair Assistance for the U.S. and Canada:

Call (208) 323-2551 in the United States or (905) 206-4663 in Canada Monday through Friday 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.

If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-authorized service provider, or call 208-323-2551 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).

Charges begin only when you connect with a support technician. *Prices subject to change.

European HP Customer Care and In-Country/Region Support

Open Monday through Friday 8:30-18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

Israel:	+972 (0)9 9524848
Denmark:	+45	39 29 4099
Sweden:	+46	(0)8 619 2170
Spain:	+34	902 321 123
Portugal:	+351 21 3176333
Norway:	+47	22 11 62 99
Italy:	+39	02 264 10350
Austria:	+43	(0) 7114 201080	Switzerland:	+41 (0)848 80 11 11
Germany:	+49	(180) 52 58 143	English in Europe	+44 (0) 171 512 52 02
Belgium:	+32	(0)2 626 8807	Switzerland:	+41 (0)848 80 11 11
France:	+33	(0)1 43 62 3434
Finland:	+358 (0)203 47 288
Belgium:	+32	(0)2 626 8806 (Dutch)	the Netherlands:	+31 (0) 20 606 8751
	+32	(0)2 626 8807 (French)
Ireland:	+353 (0)1 662 5525		English in other
U.K.:	+44	(0)171 512 5202	European countries:	+44 (0)171 512 52 02
Greece:	+30	(0) 16196411

In-country/region support

Open Monday through Friday 8:00-19:00

If you require telephone support, call the number below. If you require additional product repair services, see “HP worldwide sales and service offices.”


Australia:	(61)	(3) 8877-8000		New Zealand:	+64 9 356 6640
Hong Kong SAR:	800	96 7729		Singapore:	+65 272 5300
Malaysia:	+60 3 295 2566

Taiwan:	+886 (2) 2717 0055

Korea:	(82)	(2) 3270-0700

Argentina:	(541) 778 8380			Mexico (Mexico City):	800-427-6684

Poland:	+48 22 519 06 00

Russia and the Ukraine:		+7	095 797 3520 (Moscow)
		+7	812 346 7997 (St. Petersburg)
		+7	(380-44) 490-3520 (Ukraine)

China:	+86 (0)10 6564 5959
Hong Kong SAR: 800 96 7729

Hungary:	+365 (0)1 3821111

24 Product information

HP worldwide sales and service offices

Argentina		Australia				Austria
Hewlett-Packard Argentina		Hewlett-Packard Head office				Hewlett-Packard GmbH
Montañeses 2140		Hewlett-Packard Australia Ltd.				Lieblgasse 1
1428 Buenos Aires		31-41 Joseph Street				A-1222 Vienna
Phone:	(54) (1) 787-7115	Blackburn, VIC 3130				Phone:	(43) (1) 25000-555
Fax:	(54) (1) 787-7287	Phone:	(61)	(3)	9272-2895	Fax:	(43) (1) 25000-500
		Fax:	(61)	(3)	898-7831
		Service and Support
		Hewlett-Packard
		351 Burwood Hwy
		Forest Hill
		VIC 3131
		Phone:	(61)	(3)	8877-5786

Belgium		China			Denmark
Hewlett-Packard Belgium S.A. NV		China Hewlett-Packard Co. Ltd.			Hewlett-Packard A/S
Boulevard de la Woluwe-Woluwedal		9/F, HP Building			Kongevejen 25
100-102		No. 2 Dong San Huan Nan Lu			DK-3460 Birkerø d
B-1200 Brussels		Chao Yang District			Denmark
Phone:	(32) (2) 778-31-11	Beijing 100022, P.R. China			Phone:	(45) 3929 4099
Fax:	(32) (2) 763-06-13	Phone:	(86 10)	6564 3888	Fax:	(45) 4281-5810
		Customer Information Center:
		Phone:	(86 10)	6564-3888 or
			(86 10)	6564-5959

Finland			France		Germany
Hewlett-Packard Oy			Hewlett-Packard France		Hewlett-Packard GmbH
Piispankalliontie 17			42 Quai du Point du Jour		Herrenberger Strasse 130
FIN-02200 Espoo			F-92659 Boulogne Cedex		71034 Böblingen
Phone:	(358) (9)	887-21	Phone:	(33) (146) 10-1700	Phone:	(49) (0) 180 532-6222
Fax:	(358) (9)	887-2477	Fax:	(33) (146) 10-1705		(49) (0) 180 525-8143
					Fax:	(49) (0) 180 531-6122

Greece		Hong Kong SAR			Hungary
Hewlett-Packard Hellas		Hewlett-Packard Asia Pacific Ltd			Hewlett-Packard Magyarország Kft.
62 Kiffisias Av.		25/F City Plaza One			Neumann János u. 1
Polis Center		1111 King’s Road, Taikoo Shing,			H-1111 Budapest
Maroussi		Hong Kong SAR			Phone:	(36) (1) 382-6666
151 25 Athens		Phone; (8 52)		2599-7777	Fax:	(36) (1) 382-6777
Greece		Fax:	(8 52)	2506-9776
Phone:	(30) (1) 619-6411				Hardware Repair Center:
Fax:	(30) (1) 619-6512	Hardware Repair Center:			Phone:	(36) (1) 343-0312
		Phone: (8 52)		2599-7000
					Customer Information Center:
		Extended Warranty Support:			Phone:	(36) (1) 343-0310
		Phone: (8 52)		2599-7000

Customer Information Center:

Phone: 8 52) 2599-7066

EN	Technical assistance 25

India			Indonesia			Israel
Hewlett-Packard India Ltd.			Hewlett-Packard Berca Servisindo			Hewlett-Packard Israel Ltd.
Chandiwala Estate			Sentral Senayan 1, 8th floor			11, Hashlosha St.
Maa Anandmai Marg			Jl. Asia Afrika no. 8			Tel Aviv 67060
Kalkaji, New Delhi - 110019			Jakarta 10270			Phone:	(972) (3) 5 38 03 00
Phone:	(91 11)	682-6000,	Indonesia			Fax:	(972) (3) 5 38 03 51
	(91 11)	682-6035	Phone: (62 21)		350-3408	Customer Care Center
Fax:	(91 11)	682-6030				Phone:	(972) (9) 9 52 48 48
			Hardware Repair Center and
Hardware Repair Center and			Extended Warranty Support:
Extended Warranty Support:			Phone: (62 21)		3483-4567
Phone:	(91 11)	682-6042	Fax:	(62 21)	352-2048
Customer Information Center:			Customer Information Center:
Phone:	(91 11)	682-6000 or	Phone: (62 21)		550-5408
	(91 11)	682-6035

Italy			Korea	México
Hewlett-Packard Italiana SpA			Hewlett-Packard Korea, Ltd.	Hewlett-Packard de México, S.A. de
Via Giuseppe di Vittorio, 9			HP Korea House,	C.V.
Cernusco Sul Naviglio			23-6 Yoido-dong,	Prolongación Reforma No. 700
I-20063 (Milano)			Youngdeungpo-gu, Seoul 150-724,	Lomas de Santa Fe
Phone:	(39) (2)	921-21	Korea	01210 México, D.F.
Fax:	(39) (2)	921-04473	Yoido P.O. Box 595	Phone: 01-800-22147
			Phone: (82) (2)2199-0114	Outside Mexico City
				Phone: 01 800-90529

Middle-East Region		Netherlands			New Zealand
Hewlett-Packard Middle-East		Hewlett-Packard Nederland BV			Hewlett-Packard (NZ) Limited
P.O.-Box 17295		Startbaan 16			Ports of Auckland Building
Jebel Ali Free Zone		1187 XR Amstelveen			Princes Wharf, Quay Street
Dubia, UAE		Postbox 667			P.O. Box 3860
Phone:	(97) 14 88 15 456	NL-1180 AR Amstelveen			Auckland
Fax:	(97) 14 88 14 529	Phone:	(31)	(0) 20 547-6666	Phone:	(64) (9) 356-6640
		Fax:	(31)	(0) 20 547-7755	Fax:	(64) (9) 356-6620
					Hardware Repair Center and Extended
					Warranty Support:
					Phone: (64) (9) 0800-733547
					Customer Information Center:
					Phone: (64) (9) 0800-651651

Norway			Poland			Portugal
Hewlett-Packard Norge A/S			Hewlett-Packard Polska			Hewlett-Packard Portugal
Postboks 60 Skø yen			Al. Jerozolimskic 181			Quinta da Fonte
Drammensveien 169			02-222 Warszawa			Edifico Bartolomeu Dias
N-0212 Oslo			Phone: (48-22)		608-7700	Porto Salvo
Phone:	(47)	2273-5600	Fax:	(48-22)	608-76-00	2780-667 Oeiras
Fax:	(47)	2273-5610				Portugal
						Phone:	(351) (21) 4 82 85 00
						Fax:	(351) (21) 4 41 70 02

26 Product information

Russian Federation		Singapore		Spain
Hewlett-Packard Company		Hewlett-Packard Singapore		Hewlett-Packard Española, S.A.
Representative Office		(Service) Pte Ltd		Carretera de la Coruña km 16.500
Kosmodamianskaya naberezhnaya 52,		438A Alexandra Road		E-28230 Las Rozas, Madrid
Building 1		Blk A Alexandra Technopark		Phone:	(34) 91-6311600
113054 Moscow		#02-08 Singapore 119967		Fax:	(34) 91-6311830
Phone:	(7) (0) 95 797-3500	Phone:	(65) 275-3888
Fax:	(7) (0) 95 797-3501	Fax:	(65) 273-1146
		Extended Warranty Support:
		Phone:	(65) 374-6441
		Customer Information Center:
		Phone:	(65) 272-5300

Sweden				Switzerland		Ukraine
Hewlett-Packard Sverige AB				Hewlett-Packard (Schweiz) AG		Hewlett-Packard Trading S.A.
Skalholtsgatan 9				In der Luberzen 29		14, Bekhterevskiy Pereulok, Block E
S-164 97 Kista				CH-8902 Urdorf/Zürich		04053 Kiev
Phone:	(46)	(8)	444-2000	Phone:	(41) (0848) 88 44 66	Phone:	(380) 44 490 61 20
Fax:	(46)	(8)	444-2666	Fax:	(41) (1) 735 77 00	Fax:	(380) 44 490 61 21
				Extended Warranty Support:
				Phone:	(41) (0848) 80 11 11
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone:	(44)	(0)	8705 47 47 47
	(44)	(0)	207 512 5202
Fax:	(44)	(134) 436-3344

EN	Technical assistance 27

Warranty

1HP warrants to you the end-user customer, that HP hardware, accessories and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

2HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3HP does not warrant that the operation of HP products will be uninterrupted or error free. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

4ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from state to state, province to province, or country to country.

5THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Hardware service during the warranty period

If your hardware should fail during the warranty period, HP offers the following support options:

lHP Authorized Service Provider: You can return your printer to a local authorized service dealer.

lHP Repair Services: You can return your printer to an HP repair office.

When sending equipment, we recommend insuring the equipment for shipment. Also include a copy of your proof of purchase.

CAUTION Shipping damage as a result of inadequate packaging is the customer’s responsibility. Use the original packing materials whenever possible.

Hardware service after the warranty period

If your hardware fails after the warranty period, contact an authorized Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard Repair Center. If you have a Hewlett-Packard Maintenance Agreement, request service under your agreement.

28 Product information

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