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User's Guide
NPD5968-01 EN
User's Guide
Contents
Contents
About This Manual
Introduction to the Manuals. . . . . . . . . . . . . . . . . . .5
Using the Manual to Search for Information. . . . . . . 5
Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 6
Descriptions Used in this Manual. . . . . . . . . . . . . . . 7
Operating System References. . . . . . . . . . . . . . . . . . 7
Important Instructions
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Safety Instructions for Ink. . . . . . . . . . . . . . . . . . 8
Printer Advisories and Warnings. . . . . . . . . . . . . . . 9
Advisories and Warnings for Setting Up the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Advisories and Warnings for Using the Printer. . . 9 Advisories and Warnings for Transporting or Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . 10 Advisories and Warnings for Using the
Printer with a Wireless Connection. . . . . . . . . . . 10
Protecting Your Personal Information. . . . . . . . . . . 10
Printer Basics
Part Names and Functions. . . . . . . . . . . . . . . . . . . 11
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Buttons and Functions. . . . . . . . . . . . . . . . . . . . 12
Lights and Printer Status. . . . . . . . . . . . . . . . . . 13
Network Settings
Network Connection Types. . . . . . . . . . . . . . . . . . 16
Wi-Fi Connection. . . . . . . . . . . . . . . . . . . . . . . 16
Wi-Fi Direct (Simple AP) Connection. . . . . . . . . 16
Connecting to a Computer. . . . . . . . . . . . . . . . . . . 17
Connecting to a Smart Device. . . . . . . . . . . . . . . . 18
Making Wi-Fi Settings from the Printer. . . . . . . . . .18
Making Wi-Fi Settings by Push Button Setup. . . . 19 Making Wi-Fi Settings by PIN Code Setup
(WPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Making Wi-Fi Direct (Simple AP)
Connection Settings. . . . . . . . . . . . . . . . . . . . . .21
Checking the Network Connection Status. . . . . . . . 22
Checking the Network Status Using Network
Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printing a Network Connection Report. . . . . . . . 22
Printing a Network Status Sheet. . . . . . . . . . . . . . . 28
Replacing or Adding New Wireless Routers. . . . . . . 28
Changing the Connection Method to a Computer. . 29
Restoring the Network Settings from the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Preparing the Printer
Loading Papers. . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Available Paper and Capacities. . . . . . . . . . . . . . 31
Loading Paper in the Paper Cassette. . . . . . . . . . 33
Loading Envelopes and Precautions. . . . . . . . . . 36
List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 36
Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Saving Power - Windows. . . . . . . . . . . . . . . . . . 37
Saving Power - Mac OS. . . . . . . . . . . . . . . . . . . 37
Printing
Printing from the Printer Driver on Windows. . . . . 39
Accessing the Printer Driver. . . . . . . . . . . . . . . . 39 Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . .39 Printing on 2-Sides. . . . . . . . . . . . . . . . . . . . . . .41 Printing Several Pages on One Sheet. . . . . . . . . . 42 Printing and Stacking in Page Order (Reverse Order Printing). . . . . . . . . . . . . . . . . . . . . . . . . 42 Printing a Reduced or Enlarged Document. . . . . 43 Printing One Image on Multiple Sheets for Enlargement (Creating a Poster). . . . . . . . . . . . . 43 Printing with a Header and Footer. . . . . . . . . . . 49 Printing a Watermark. . . . . . . . . . . . . . . . . . . . .50 Printing Multiple Files Together. . . . . . . . . . . . . 50 Adjusting the Print Tone. . . . . . . . . . . . . . . . . . .51 Printing to Emphasize Thin Lines. . . . . . . . . . . . 52 Printing to Enhance Light Text and Lines. . . . . . 52 Printing Clear Bar Codes. . . . . . . . . . . . . . . . . . 53 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 53 Menu Options for the Printer Driver. . . . . . . . . . 53
Printing from the Printer Driver on Mac OS. . . . . . 56
Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . .56 Printing Several Pages on One Sheet. . . . . . . . . . 58 Printing and Stacking in Page Order (Reverse Order Printing). . . . . . . . . . . . . . . . . . . . . . . . . 58 Printing a Reduced or Enlarged Document. . . . . 59 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 59 Menu Options for the Printer Driver. . . . . . . . . . 60 Making Operation Settings for the Mac OS
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . 61
Printing from Smart Devices. . . . . . . . . . . . . . . . . 61
Using Epson iPrint. . . . . . . . . . . . . . . . . . . . . . . 61
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User's Guide
Contents
Using Epson Print Enabler. . . . . . . . . . . . . . . . . 63
Canceling Printing - Printer Button. . . . . . . . . . . . .63
Refilling Ink
Checking the Ink Level. . . . . . . . . . . . . . . . . . . . . .64
Ink Bottle Codes. . . . . . . . . . . . . . . . . . . . . . . . . . 64
Ink Bottle Handling Precautions. . . . . . . . . . . . . . . 65
Ref illing the Ink Tank. . . . . . . . . . . . . . . . . . . . . . .66
Maintaining the Printer
Preventing the Print Head from Drying. . . . . . . . 72
Check if Nozzles are Clogged (Nozzle Check). . . . 72
Check if Nozzles are Clogged (Nozzle Check)
- Printer Buttons. . . . . . . . . . . . . . . . . . . . . . . . 72 Check if Nozzles are Clogged (Nozzle Check)
- Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Check if Nozzles are Clogged (Nozzle Check)
- Mac OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Cleaning the Print Head (Head Cleaning). . . . . . . . 75
Cleaning the Print Head - Printer Buttons. . . . . . 75
Cleaning the Print Head - Windows. . . . . . . . . . 75
Cleaning the Print Head - Mac OS. . . . . . . . . . . 76
Power Cleaning the Print Head (Power Cleaning). . 76
Running Power Cleaning - Windows. . . . . . . . . . 77
Running Power Cleaning - Mac OS. . . . . . . . . . . 77
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . 77
Aligning the Print Head - Windows. . . . . . . . . . .78
Aligning the Print Head - Mac OS. . . . . . . . . . . .78
Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . . . 78
Cleaning the Paper Path - Windows. . . . . . . . . . 78
Cleaning the Paper Path - Mac OS X. . . . . . . . . . 79
Cleaning the Paper Path for Paper Feeding
Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Checking the Total Number of Pages Fed
T hrough the Printer. . . . . . . . . . . . . . . . . . . . . . . . 81
Checking the Total Number of Pages Fed
T hrough the Printer - Printer Buttons. . . . . . . . . 81 Checking the Total Number of Pages Fed
T hrough the Printer - Windows. . . . . . . . . . . . . 81 Checking the Total Number of Pages Fed
T hrough the Printer - Mac OS. . . . . . . . . . . . . . .81
Network Service and Software
Information
Application for Configuring Printer Operations
(Web Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Running Web Config on a Web Browser. . . . . . . 82
Running Web Conf ig on Windows. . . . . . . . . . . 83 Running Web Conf ig on Mac OS. . . . . . . . . . . . 83
Application for Printing Web Pages (E-Web Print). . 83
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Application for Configuring Multiple Devices (EpsonNet Conf ig). . . . . . . . . . . . . . . . . . . . . . . . . 84
Installing the Latest Applications. . . . . . . . . . . . . . 85
Updating Applications and Firmware. . . . . . . . . . . 86
Uninstalling Applications. . . . . . . . . . . . . . . . . . . . 86
Uninstalling Applications - Windows. . . . . . . . . 86
Uninstalling Applications - Mac OS. . . . . . . . . . 87
Printing Using a Network Service. . . . . . . . . . . . . . 88
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . . 89
Lights and Printer Status. . . . . . . . . . . . . . . . . . 89
Checking the Printer Status - Windows. . . . . . . . 91
Checking the Printer Status - Mac OS. . . . . . . . . 91
Checking the Software Status. . . . . . . . . . . . . . . . . 91
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . . 91
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Removing Jammed Paper from Rear Cover. . . . . 93
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . .94
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . . 95 Several Sheets of Paper are Fed at a Time. . . . . . . 95
Power and Control Panel Problems. . . . . . . . . . . . . 95
Power Does Not Turn On. . . . . . . . . . . . . . . . . . 95
Power Does Not Turn Of f. . . . . . . . . . . . . . . . . . 95
Power Turns Off Automatically. . . . . . . . . . . . . . 95
Cannot Print from a Computer. . . . . . . . . . . . . . . .96
Checking the Connection (USB). . . . . . . . . . . . .96 Checking the Connection (Network). . . . . . . . . .96 Checking the Software and Data. . . . . . . . . . . . . 97 Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . . .99 Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . .99
When You Cannot Make Network Settings. . . . . . 100
Cannot Connect from Devices Even Though Network Settings are No Problems. . . . . . . . . . 100 When You Cannot Connect Using Wi-Fi
Direct (Simple AP) Connection. . . . . . . . . . . . 101 Checking the SSID Connected to the Printer. . . 103 Checking the SSID for the Computer. . . . . . . . .103
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 104
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User's Guide
Contents
Printout is Scuf fed or Color is Missing. . . . . . . .104 Banding Appears. . . . . . . . . . . . . . . . . . . . . . . 104 Colored Banding Appears at Intervals of Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .105 Vertical Banding or Misalignment. . . . . . . . . . .105 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .105 Paper Is Smeared or Scuf fed. . . . . . . . . . . . . . . 107 Printed Photos are Sticky. . . . . . . . . . . . . . . . . 107 The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printed Characters Are Incorrect or Garbled. . . 108 T he Printed Image Is Inverted. . . . . . . . . . . . . . 108 Mosaic-Like Patterns in the Prints. . . . . . . . . . .108 The Printout Problem Could Not be Cleared. . . 108
Other Printing Problems. . . . . . . . . . . . . . . . . . . 109
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 109
Printing Slows Down Dramatically During
Continuous Printing. . . . . . . . . . . . . . . . . . . . .109
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 109
Slight Electric Shock when Touching the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Operation Sounds Are Loud. . . . . . . . . . . . . . . 109 Application Is Blocked by a Firewall (for
Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 110 Ink Spilled. . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Appendix
Technical Specif ications. . . . . . . . . . . . . . . . . . . . 111
Printer Specif ications. . . . . . . . . . . . . . . . . . . . 111 Interface Specif ications. . . . . . . . . . . . . . . . . . . 112 Network Function List. . . . . . . . . . . . . . . . . . . 112 Wi-Fi Specif ications. . . . . . . . . . . . . . . . . . . . . 112 Security Protocol. . . . . . . . . . . . . . . . . . . . . . . 113 Supported T hird Party Services. . . . . . . . . . . . . 113 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Electrical Specif ications. . . . . . . . . . . . . . . . . . 113 Environmental Specif ications. . . . . . . . . . . . . . 114 System Requirements. . . . . . . . . . . . . . . . . . . . 114
Regulatory Information. . . . . . . . . . . . . . . . . . . . 115
Standards and Approvals. . . . . . . . . . . . . . . . . 115 Restrictions on Copying. . . . . . . . . . . . . . . . . . 115
Transporting and Storing the Printer. . . . . . . . . . . 116
Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . 120
Technical Support Web Site. . . . . . . . . . . . . . . .120
Contacting Epson Support. . . . . . . . . . . . . . . . 120
4
User's Guide
About This Manual
About This Manual
Introduction to the Manuals
The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications.
Start Here (paper manual)
Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on.
User's Guide (digital manual)
This manual. Provides overall information and instructions on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.
Digital manual
Start EPSON Software Updater on your computer. EPSON Software Updater checks for available updates of Epson software applications and the digital manuals, and allows you to download the latest ones.
Related Information
& “Software Update Tools (EPSON Software Updater)” on page 84
Using the Manual to Search for Information
The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific sections using the bookmarks. You can also print only the pages you need. This section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
5
User's Guide
About This Manual
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
Windows: Hold down Alt, and then press ←.
Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
To specify a series of pages, enter a hyphen between the start page and the end page. Example: 20-25
To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15
Marks and Symbols
!Caution:
Instructions that must be followed carefully to avoid bodily injury.
cImportant:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
& Related Information
6
User's Guide
About This Manual
Links to related sections.
Descriptions Used in this Manual
Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.
Illustrations of the printer used in this manual are examples only. Although there may be slight differences depending on the model, the method of operation is the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
Microsoft® Windows® 10 operating system
Microsoft® Windows® 8.1 operating system
Microsoft® Windows® 8 operating system
Microsoft® Windows® 7 operating system
Microsoft® Windows Vista® operating system
Microsoft® Windows® XP operating system
Microsoft® Windows® XP Professional x64 Edition operating system
Microsoft® Windows Server®2016 operating system
Microsoft® Windows Server®2012 R2 operating system
Microsoft® Windows Server®2012 operating system
Microsoft® Windows Server®2008 R2 operating system
Microsoft® Windows Server®2008 operating system
Microsoft® Windows Server®2003 R2 operating system
Microsoft® Windows Server®2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
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User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.
Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Be sure your AC power cord meets the relevant local safety standard.
Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except as specifically explained in the printer's manuals.
Unplug the printer and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.
Place the printer near a wall outlet where the plug can be easily unplugged.
Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.
Take care not to spill liquid on the printer and not to handle the printer with wet hands.
Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely affect the operation of cardiac pacemakers.
Safety Instructions for Ink
Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.
If ink gets on your skin, wash the area thoroughly with soap and water.
If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.
If ink gets into your mouth, see a doctor right away.
Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
Keep ink bottle and the ink tank unit out of the reach of children. Do not allow children to drink from or handle the ink bottle and ink bottle cap.
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User's Guide
Important Instructions
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.
Advisories and Warnings for Setting Up the Printer
Do not block or cover the vents and openings in the printer.
Use only the type of power source indicated on the printer's label.
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
Avoid electrical outlets controlled by wall switches or automatic timers.
Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.
If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the printer.
When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer will not operate properly if it is tilted at an angle.
Allow space above the printer so that you can fully raise the printer cover.
Leave enough space in front of the printer for the paper to be fully ejected.
Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
Do not insert objects through the slots in the printer.
Do not put your hand inside the printer during printing.
Do not touch the white flat cable inside the printer.
Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.
Do not move the print head by hand; otherwise, you may damage the printer.
If the ink tank is not filled up to the lower line, refill the ink soon. Prolonged use of the printer when the ink level is below the lower line could damage the printer.
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User's Guide
Important Instructions
Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.
If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.
Advisories and Warnings for Transporting or Storing the Printer
When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.
Before transporting the printer, make sure that the print head is in the home (far right) position.
Advisories and Warnings for Using the Printer with a Wireless Connection
Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.
Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.
Protecting Your Personal Information
If you give the printer to someone else or dispose of it, restore the default network settings.
Related Information
& “Buttons and Functions” on page 12
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User's Guide
Printer Basics
Printer Basics
Part Names and Functions
A |
Control panel |
Allows you to operate the printer and indicates the printer's status. |
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B |
Printer cover |
Open to refill the ink tank or to remove jammed paper. |
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Ink tank cap |
Open to refill the ink tank. |
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D |
Ink tank |
Contains black ink and is located on the print head. |
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E |
front cover |
Open to load paper in the paper cassette. |
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Output tray |
Holds the ejected paper. |
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B |
Paper cassette |
Loads paper. |
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C |
Edge guide |
Feeds the paper straight into the printer. Slide to the edges of the paper. |
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D |
paper guide extension |
Slide out to load legal size paper. |
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User's Guide
Printer Basics
A |
Rear cover |
Remove when removing jammed paper. |
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B |
USB port |
Connects a USB cable to connect with a computer. |
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C |
AC inlet |
Connects the power cord. |
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Control Panel
Buttons and Functions
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A |
Turns the printer on or off. |
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Unplug the power cord after checking that the power light is off. |
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B |
When a network error occurs, pressing this button cancels the error. Hold this button down for more than five |
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seconds to perform Wi-Fi auto setup using the WPS push button. |
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C |
Prints a network connection report allowing you to determine the causes of any problems you may have using the |
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printer on a network. If you need more detailed network settings and connection status, hold this button down for |
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at least five seconds to print a network status sheet. |
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D |
When a error occurs, pressing this button cancels the error. |
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Hold this button down for at least five seconds to move the ink tank to the ink refilling position, or to return it to |
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Stops the current operation. Cancels paper out errors and paper jam errors. |
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Hold this button down for five seconds until the P button flashes to run print head cleaning. |
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12
User's Guide
Printer Basics
Functions using Button Combinations
+ |
Prevents changes from being made to Epson Connect and Google Connect Print settings. |
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Restore Default Network Settings
+ 
Turn the printer on while holding down the button to restore the default network settings. When the network settings are restored, the printer turns on and the network status lights flash alternately.
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Print Nozzle Check Pattern |
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Turn the printer on while holding down the y button to print the nozzle check pattern.
The total number of pages fed through the printer is also printed as well as the nozzle check pattern.
Lights and Printer Status
Lights on the control panel indicate the status of the printer.
Normal Status
: On
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The printer is connected to a network in Wi-Fi Direct (Simple AP) mode. |
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Error Status
When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.
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Wi-Fi connection error has occurred. |
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Printer Basics |
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Initial ink charging may not be complete. |
See the Start Here poster to complete initial ink |
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charging. |
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Ink refilling may not be complete. |
Refill the ink inside the ink tank, and then press the H |
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Ink tank cap is not fully closed. |
Push in the cap firmly, and then press the H button. |
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Load paper and press the |
button. |
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has been fed at a time. |
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A paper jam has occurred. |
Remove the paper and press the |
button. |
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Protective material may be inside the printer. |
Open the printer cover, remove the protective |
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material, and then press the |
button. |
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The printer was not turned off correctly.* |
After clearing the error by pressing the |
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any pending print jobs. |
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operating, the nozzles may have dried |
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and clogged. |
To turn off the printer, make sure you press the P |
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* The power was turned off with a power |
button. |
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strip or breaker, the plug was pulled out of |
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the outlet, or an electrical failure occurred. |
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When the H light and the b light flash |
The ink pads need to be replaced. |
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simultaneously |
Contact Epson or an authorised Epson service |
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An ink pad is nearing or at the end of its |
provider to replace the ink pad *1. It is not a user- |
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service life. |
serviceable part. |
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printing is displayed on the computer, press the |
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button to continue printing. The lights stop flashing |
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for the time being, however, they will continue to |
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flash at regular intervals until the ink pad is replaced. |
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The printer has started in recovery mode |
Follow the steps below to try to update the firmware |
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because the firmware update failed. |
again. |
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1. Connect the computer and the printer with a USB |
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cable. (During recovery mode, you cannot update the |
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firmware over a network connection.) |
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2. Visit your local Epson website for further |
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instructions. |
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A printer error has occurred. |
Open the front cover and remove any paper inside |
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the printer. Turn the power off and on again. |
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If the error continues to occur after turning the power |
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off and on again, contact Epson support. |
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*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your
14
User's Guide
Printer Basics
printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Related Information
&“Removing Jammed Paper” on page 91
&“Contacting Epson Support” on page 120
&“Installing the Latest Applications” on page 85
15
User's Guide
Network Settings
Network Settings
Network Connection Types
You can use the following connection methods.
Wi-Fi Connection
Connect the printer and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router.
Related Information
&“Connecting to a Computer” on page 17
&“Connecting to a Smart Device” on page 18
&“Making Wi-Fi Settings from the Printer” on page 18
Wi-Fi Direct (Simple AP) Connection
Use this connection method when you are not using Wi-Fi at home or at the office, or when you want to connect the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
16
User's Guide
Network Settings
can connect the devices to the printer without having to use a standard wireless router. However, devices directly connected to the printer cannot communicate with each other through the printer.
The printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.
Related Information
& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21
Connecting to a Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the following methods.
Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn
Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Insert the software disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed, and then select the connection method of the printer to the computer.
17
User's Guide
Network Settings
Select the connection type and then click Next.
Follow the on-screen instructions.
Connecting to a Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer.
http://epson.sn > Setup
Note:
If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.
Making Wi-Fi Settings from the Printer
You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
If the wireless router supports WPS, you can make settings by using push button setup.
After connecting the printer to the network, connect to the printer from the device that you want to use (computer, smart device, tablet, and so on.)
18
User's Guide
Network Settings
Related Information
&“Making Wi-Fi Settings by Push Button Setup” on page 19
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 20
&“Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21
Making Wi-Fi Settings by Push Button Setup
You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following conditions are met, you can set up by using this method.
The wireless router is compatible with WPS (Wi-Fi Protected Setup).
The current Wi-Fi connection was established by pressing a button on the wireless router.
Note:
If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless router.
1.Hold down the [WPS] button on the wireless router until the security light flashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.
2. Hold down the |
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button on the printer for at least five seconds until the |
light and the |
light flash |
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alternately. |
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The connection setting will start. When a connection is established, the |
light turns on. |
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Note: |
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The printer is in a connection error status when the |
light and the |
light flash simultaneously. After clearing |
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the printer error by pressing the |
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button on the printer, reboot the wireless router, place it close to the printer and try |
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again. If it still does not work, print a network connection report and check the solution.
19
User's Guide
Network Settings
Related Information
&“Checking the Network Connection Status” on page 22
&“Printing a Network Connection Report” on page 22
&“When You Cannot Make Network Settings” on page 100
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless router.
1.Load papers.
2.Hold down the 
button on the printer for at least five seconds until the power light flashes. The network status sheet is printed.
Note:
If you release the 
button within five seconds before the power light flashes, a network connection report is printed. Note that PIN code information is not printed on this report.
3. While holding down the |
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button, press the button until the |
light and the |
light flash |
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alternately. |
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4.Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the network status sheet into the wireless router within two minutes.
When a connection is established, the |
light turns on. |
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Note:
See the documentation provided with your wireless router for details on entering a PIN code.
The printer is in a connection error status when the |
light and the |
light flash simultaneously. After |
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clearing the printer error by pressing the |
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button on the printer, reboot the wireless router, place it close to the |
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printer and try again. If it still does not work, print a network connection report and check the solution.
Related Information
&“Printing a Network Status Sheet” on page 28
&“Checking the Network Connection Status” on page 22
&“Printing a Network Connection Report” on page 22
&“When You Cannot Make Network Settings” on page 100
20
User's Guide
Network Settings
Making Wi-Fi Direct (Simple AP) Connection Settings
This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router.
1. While holding down the |
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button, press the |
button until the |
light and the |
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alternately. |
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Wait until the process ends. |
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When a connection is established, the |
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Note:
If you enable Wi-Fi Direct once, it remains enabled unless you restore the default network settings.
2.Load papers.
3.Hold down the 
button on the printer for at least five seconds until the power light flashes.
The network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on this sheet.
Note:
If you release the 
button within five seconds before the power light flashes, a network connection report is printed. Note that the SSID and Password for Wi-Fi Direct (Simple AP) are not printed on this report.
4.On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown on the network status sheet to connect.
5.Enter the password printed on the network status sheet into the computer or smart device. You can confirm the status of Wi-Fi Direct on the network status sheet.
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User's Guide
Network Settings
Note:
When you connect from a smart device using Wi-Fi Direct connection (for Android)
When you are using an Android device and connect to the printer using Wi-Fi Direct, the |
light and |
light flash |
simultaneously on the printer. |
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Press the 
button to allow the connection request.
Press the 
button if you want to reject the connection request.
See Tips on the following website for more details.
http://epson.sn > Support
Related Information
&“Printing a Network Status Sheet” on page 28
&“Checking the Network Connection Status” on page 22
&“When You Cannot Connect Using Wi-Fi Direct (Simple AP) Connection” on page 101
Checking the Network Connection Status
You can check the network connection status in the following way.
Checking the Network Status Using Network Light
You can check the network connection status using the network light on the printer’s control panel.
Related Information
& “Lights and Printer Status” on page 13
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the wireless router.
1.Load papers.
2.Press the 
button.
The network connection report is printed.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 23
22
User's Guide
Network Settings
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a.Error code
b.Messages on the Network Environment
Related Information
&“E-1” on page 24
&“E-2, E-3, E-7” on page 24
&“E-5” on page 25
&“E-6” on page 25
&“E-8” on page 25
&“E-9” on page 26
&“E-10” on page 26
&“E-11” on page 26
&“E-12” on page 27
&“E-13” on page 27
&“Message on the Network Environment” on page 28
23
User's Guide
Network Settings
E-1
Solutions:
Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
Make sure your hub or other network device is turned on.
If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
Make sure your wireless router is turned on.
Confirm that your computer or device is connected correctly to the wireless router.
Turn off the wireless router. Wait for about 10 seconds, and then turn it on.
Place the printer closer to your wireless router and remove any obstacles between them.
If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on the network connection report.
If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a noncompliant frequency, the printer does not display them.
If you are using push button setup to establish a network connection, make sure your wireless router supports WPS. You cannot use push button setup if your wireless router does not support WPS.
Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). The printer cannot display an SSID that contains non-ASCII characters.
Makes sure you know your SSID and password before connecting to the wireless router. If you are using a wireless router with its default settings, the SSID and password are located on a label on the wireless router. If you do not know your SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless router.
If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in the documentation provided with the smart device.
If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website.
http://epson.sn > Setup
Another smart device was added to the network using push button setup.
The Wi-Fi network was set up using any method other than push button setup.
Related Information
&“Connecting to a Computer” on page 17
&“Making Wi-Fi Settings from the Printer” on page 18
24
User's Guide
Network Settings
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
WEP-64 bit (40 bit)
WEP-128 bit (104 bit)
WPA PSK (TKIP/AES)*
WPA2 PSK (TKIP/AES)*
WPA (TKIP/AES)
WPA2 (TKIP/AES)
*WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
Check if MAC address filtering is disabled. If it is enabled, register the printer’s MAC address so that it is not filtered. See the documentation provided with the wireless router for details. You can check the printer’s MAC address from the Network Status part on the network connection report.
If your wireless router is using shared authentication with WEP security, make sure the authentication key and index are correct.
If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect, make settings on the wireless router to increase the number of connectable devices. See the documentation provided with the wireless router to make settings.
Related Information
& “Printing a Network Status Sheet” on page 28
E-8
Solutions:
Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Config.
Related Information
& “Printing a Network Status Sheet” on page 28
25
User's Guide
Network Settings
E-9
Solutions:
Check the following.
Devices are turned on.
You can access the Internet and other computers or network devices on the same network from the devices you want to connect to the printer.
If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website.
http://epson.sn > Setup
Related Information
& “Connecting to a Computer” on page 17
E-10
Solutions:
Check the following.
Other devices on the network are turned on.
Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address manually, check the printer’s IP address from the Network Status part on the network connection report, and then select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn off the wireless router. Wait for about 10 seconds, and then turn it on.
Related Information
& “Printing a Network Status Sheet” on page 28
E-11
Solutions:
Check the following.
The default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
The device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part on the network connection report.
26
User's Guide
Network Settings
Related Information
& “Printing a Network Status Sheet” on page 28
E-12
Solutions:
Check the following.
Other devices on the network are turned on.
The network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them manually.
The network addresses for other devices (subnet mask and default gateway) are the same.
The IP address does not conflict with other devices.
If still does not connect your printer and network devices after confirming the above, try the following.
Turn off the wireless router. Wait for about 10 seconds, and then turn it on.
Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup
You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Related Information
&“Printing a Network Status Sheet” on page 28
&“Connecting to a Computer” on page 17
E-13
Solutions:
Check the following.
Network devices such as a wireless router, hub, and router are turned on.
The TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network may differ from the network for other devices.)
If it still does not work after checking the above, try the following.
Turn off the wireless router. Wait for about 10 seconds, and then turn it on.
Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website.
http://epson.sn > Setup
You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
27
User's Guide
Network Settings
Related Information
&“Printing a Network Status Sheet” on page 28
&“Connecting to a Computer” on page 17
Message on the Network Environment
Message |
Solution |
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*Multiple network names (SSID) that |
The same SSID may be set on several wireless router. Check the settings on |
match your entered network name (SSID) |
the wireless router, and change the SSID. |
have been detected. Confirm network |
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name (SSID). |
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The Wi-Fi environment needs to be |
After moving the printer closer to the wireless router and removing any |
improved. Turn the wireless router off and |
obstacles between them, turn off the wireless router. Wait for about 10 |
then turn it on. If the connection does not |
seconds, and then turn it on. If it still does not connect, see the |
improve, see the documentation for the |
documentation supplied with the wireless router. |
wireless router. |
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*No more devices can be connected. |
Computer and smart devices that can be connected simultaneously are |
Disconnect one of the connected devices if |
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another |
you want to add another one. |
computer or smart device, disconnect one of the connected devices first. |
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You can confirm the number of wireless devices which can be connected |
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simultaneously and the number of connected devices by checking the |
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network status sheet. |
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The same SSID as Wi-Fi Direct exists in the |
On the printer’s control panel, go to Wi-Fi Direct Setup screen and select the |
environment. Change the Wi-Fi Direct SSID |
menu to change the setting. You can change the network name following |
if you cannot connect a smart device to the |
after DIRECT-XX-. Enter within 32 characters. |
printer. |
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Printing a Network Status Sheet
You can check the detailed network information by printing it such as the maximum number of devices you can connect by Wi-Fi Direct (simple AP).
1.Load papers.
2.Hold down the 
button on the printer's control panel for at least five seconds until the power light flashes. The network status sheet is printed.
Note:
If you release the 
button within five seconds before the power light flashes, a network connection report is printed.
Replacing or Adding New Wireless Routers
If the SSID changes due to the replacement of a wireless router, or a wireless router is added and a new network environment is established, re-set the Wi-Fi settings.
28
User's Guide
Network Settings
Related Information
& “Changing the Connection Method to a Computer” on page 29
Changing the Connection Method to a Computer
Using the installer and re-set up in a different connection method.
Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn
Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Insert the software disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Select Set up Printer connection again (for new network router or changing USB to network, etc.) on the Install Software screen, and then click Next.
29
User's Guide
Network Settings
Restoring the Network Settings from the Control Panel
You can restore all network settings to their defaults.
1.Turn the printer off.
2. While holding down the |
button, press the button until the |
light and the |
light flash |
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alternately. |
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Restoration is complete when the |
light and the |
light are off. |
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