Epson Expression Home XP-2100 User Manual

User's Guide

NPD6104-02 EN

User's Guide

Copyright

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

© 2019 Seiko Epson Corporation

The contents of this manual and the specifications of this product are subject to change without notice.

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User's Guide

Trademarks

Trademarks

EPSON®is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation.

Epson Scan 2 software is based in part on the work of the Independent JPEG Group.

libtiff

Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

Intel® is a registered trademark of Intel Corporation.

Microsoft®, Windows®, and Windows Vista®are registered trademarks of Microsoft Corporation.

Apple, Macintosh, macOS, OS X, Bonjour, ColorSync, Safari, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

Google Cloud Print, Chrome, Chrome OS, Google Play and Android are trademarks of Google LLC.

Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

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User's Guide

Contents

Contents

Copyright

Trademarks

About This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . .8

Using the Manual to Search for Information. . . . . . . 8

Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . 10

Descriptions Used in this Manual. . . . . . . . . . . . . . 10

Operating System References. . . . . . . . . . . . . . . . . 10

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety Instructions for Ink. . . . . . . . . . . . . . . . . 11

Printer Advisories and Warnings. . . . . . . . . . . . . . 12

Advisories and Warnings for Setting Up the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Advisories and Warnings for Using the Printer. . 12 Advisories and Warnings for Transporting or Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . 13 Advisories and Warnings for Using the

Printer with a Wireless Connection. . . . . . . . . . . 13

Protecting Your Personal Information. . . . . . . . . . . 13

Printer Basics

Part Names and Functions. . . . . . . . . . . . . . . . . . . 14

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Buttons and Functions. . . . . . . . . . . . . . . . . . . . 16

Lights and Printer Status. . . . . . . . . . . . . . . . . . 17

Network Settings

Network Connection Types. . . . . . . . . . . . . . . . . . 21

Wi-Fi Connection. . . . . . . . . . . . . . . . . . . . . . . 21

Wi-Fi Direct (Simple AP) Connection. . . . . . . . . 21

Connecting to a Computer. . . . . . . . . . . . . . . . . . . 22

Connecting to a Smart Device. . . . . . . . . . . . . . . . 23

Making Wi-Fi Settings from the Printer. . . . . . . . . .23

Making Wi-Fi Settings by Push Button Setup. . . . 24 Making Wi-Fi Settings by PIN Code Setup

(WPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Making Wi-Fi Direct (Simple AP)

Connection Settings. . . . . . . . . . . . . . . . . . . . . .26

Checking the Network Connection Status. . . . . . . . 27

Checking the Network Status Using Network

Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing a Network Connection Report. . . . . . . . 27

Printing a Network Status Sheet. . . . . . . . . . . . . . . 33

Replacing or Adding New Wireless Routers. . . . . . . 33

Changing the Connection Method to a Computer. . 33

Restoring the Network Settings from the

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Loading Paper

Paper Handling Precautions. . . . . . . . . . . . . . . . . . 35

Available Paper and Capacities. . . . . . . . . . . . . . . . 36

Genuine Epson Paper. . . . . . . . . . . . . . . . . . . . .36 Commercially Available Paper. . . . . . . . . . . . . . 37 Paper for Borderless Printing. . . . . . . . . . . . . . . 37 Paper for 2-Sided Printing. . . . . . . . . . . . . . . . . 38 List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 38

Loading Paper in the Rear Paper Feed. . . . . . . . . . . 38

Placing Originals on the Scanner Glass

Placing Multiple Photos for Scanning at the

Same Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Printing

Printing from a Computer. . . . . . . . . . . . . . . . . . . 44

Printing Basics - Windows. . . . . . . . . . . . . . . . . 44 Printing Basics - Mac OS. . . . . . . . . . . . . . . . . . 45 Printing on 2-Sides (for Windows only). . . . . . . .48 Printing Several Pages on One Sheet. . . . . . . . . . 49 Printing to Fit the Paper Size. . . . . . . . . . . . . . . .50 Printing Multiple Files Together (for

Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . 52 Printing One Image on Multiple Sheets to

Create a Poster (for Windows Only). . . . . . . . . . 53 Printing Using Advanced Features. . . . . . . . . . . 59

Printing from Smart Devices. . . . . . . . . . . . . . . . . 62

Using Epson iPrint. . . . . . . . . . . . . . . . . . . . . . . 62

Using Epson Print Enabler. . . . . . . . . . . . . . . . . 63

Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . . . 64

Canceling Printing - Printer Button. . . . . . . . . . .64

Canceling Printing - Windows. . . . . . . . . . . . . . 64

Canceling Printing - Mac OS. . . . . . . . . . . . . . . 65

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User's Guide

Contents

Copying

Copying Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Making Multiple Copies. . . . . . . . . . . . . . . . . . . . . 66

Scanning

Scanning from the Control Panel. . . . . . . . . . . . . . 67

Scanning from a Computer. . . . . . . . . . . . . . . . . . .67

Scanning Using Epson Scan 2. . . . . . . . . . . . . . . 67

Scanning from Smart Devices. . . . . . . . . . . . . . . . .74

Installing Epson iPrint. . . . . . . . . . . . . . . . . . . . 74

Scanning Using Epson iPrint. . . . . . . . . . . . . . . 74

Replacing Ink Cartridges

Checking the Ink Levels. . . . . . . . . . . . . . . . . . . . . 76

Checking the Ink Levels - Windows. . . . . . . . . . .76

Checking the Ink Levels - Mac OS. . . . . . . . . . . .76

Ink Cartridge Codes. . . . . . . . . . . . . . . . . . . . . . . .76

Ink Cartridge Handling Precautions. . . . . . . . . . . . 77

Replacing Ink Cartridges (When Ink Light is On

or Flashing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing Ink Cartridges (When Ink Light is Off). . 84

Temporarily Printing with Black Ink. . . . . . . . . . . . 87

Temporarily Printing with Black Ink - Windows. 87 Temporarily Printing with Black Ink - Mac OS. . .88

Conserving Black Ink when the Black Ink Is

Low (for Windows Only). . . . . . . . . . . . . . . . . . . . 89

Maintaining the Printer

Preventing the Print Head from Drying. . . . . . . . . .91

Checking and Cleaning the Print Head. . . . . . . . . . 91

Checking and Cleaning the Print Head -

Printer Buttons. . . . . . . . . . . . . . . . . . . . . . . . . 91

Checking and Cleaning the Print Head -

Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Checking and Cleaning the Print Head - Mac

OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . 93

Aligning the Print Head - Windows. . . . . . . . . . .93

Aligning the Print Head - Mac OS. . . . . . . . . . . .94

Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . . . 94

Cleaning the Scanner Glass. . . . . . . . . . . . . . . . . . .94

Cleaning the Translucent Film. . . . . . . . . . . . . . . . 95

Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Saving Power - Windows. . . . . . . . . . . . . . . . . . 97

Saving Power - Mac OS. . . . . . . . . . . . . . . . . . . 98

Network Service and Software

Information

Epson Connect Service. . . . . . . . . . . . . . . . . . . . . .99

Application for Configuring Printer Operations

(Web Conf ig). . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Running Web Config on a Web Browser. . . . . . 100 Running Web Conf ig on Windows. . . . . . . . . . 100 Running Web Config on Mac OS. . . . . . . . . . . .100

Windows Printer Driver. . . . . . . . . . . . . . . . . . . . 101

Guide to Windows Printer Driver. . . . . . . . . . . 102 Making Operation Settings for the Windows Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . 104

Mac OS Printer Driver. . . . . . . . . . . . . . . . . . . . . 104

Guide to Mac OS Printer Driver. . . . . . . . . . . . 105 Making Operation Settings for the Mac OS

Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . 107

Application for Scanning Documents and

Images (Epson Scan 2). . . . . . . . . . . . . . . . . . . . . 107

Adding the Network Scanner. . . . . . . . . . . . . . 108

Application for Configuring Scanning Operations from the Control Panel (Epson

Event Manager). . . . . . . . . . . . . . . . . . . . . . . . . . 108

Application for Printing Images (Epson Photo+). . 109

Software Update Tools (EPSON Software

Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Installing Applications. . . . . . . . . . . . . . . . . . . . . 110

Updating Applications and Firmware. . . . . . . . . . 111

Uninstalling Applications. . . . . . . . . . . . . . . . . . . 111

Uninstalling Applications - Windows. . . . . . . . .111

Uninstalling Applications - Mac OS. . . . . . . . . .112

Solving Problems

Checking the Printer Status. . . . . . . . . . . . . . . . . .113

Lights and Printer Status. . . . . . . . . . . . . . . . . .113

Checking the Printer Status - Windows. . . . . . . 115

Checking the Printer Status - Mac OS. . . . . . . . 116

Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 116

Removing Jammed Paper from the Rear

Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Removing Jammed Paper from the Output Tray 117 Removing Jammed Paper from Inside the

Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 118

Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 119 Several Sheets of Paper are Fed at a Time. . . . . . 119

Power and Control Panel Problems. . . . . . . . . . . . 119

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User's Guide

Contents

Power Does Not Turn On. . . . . . . . . . . . . . . . . 119 Power Does Not Turn Of f. . . . . . . . . . . . . . . . . 120 Power Turns Of f Automatically. . . . . . . . . . . . . 120

Cannot Print from a Computer. . . . . . . . . . . . . . . 120

Checking the Connection (USB). . . . . . . . . . . . 120 Checking the Connection (Network). . . . . . . . .121 Checking the Software and Data. . . . . . . . . . . . 122 Checking the Printer Status from the

Computer (Windows). . . . . . . . . . . . . . . . . . . .124 Checking the Printer Status from the

Computer (Mac OS). . . . . . . . . . . . . . . . . . . . .124

When You Cannot Make Network Settings. . . . . . 125

Cannot Connect from Devices Even Though Network Settings are No Problems. . . . . . . . . . 125 When You Cannot Connect Using Wi-Fi

Direct (Simple AP) Connection. . . . . . . . . . . . 127 Checking the SSID Connected to the Printer. . . 128 Checking the SSID for the Computer. . . . . . . . .129 Wireless LAN (Wi-Fi) Connections Become Unstable When Using USB 3.0 Devices on a

Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 130

Printout is Scuf fed or Color is Missing. . . . . . . .130 Banding or Unexpected Colors Appear. . . . . . . 130 Colored Banding Appears at Intervals of Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .131 Blurry Prints, Vertical Banding, or

Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .131 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .132 Paper Is Smeared or Scuf fed. . . . . . . . . . . . . . . 133 Printed Photos are Sticky. . . . . . . . . . . . . . . . . 133 Images or Photos are Printed in Unexpected

Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Colors Differ from What You See on the

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Cannot Print Without Margins. . . . . . . . . . . . . 134 Edges of the Image are Cropped During

Borderless Printing. . . . . . . . . . . . . . . . . . . . . .134 The Position, Size, or Margins of the Printout

Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 134 Printed Characters Are Incorrect or Garbled. . . 135 T he Printed Image Is Inverted. . . . . . . . . . . . . . 135 Mosaic-Like Patterns in the Prints. . . . . . . . . . .135 Uneven Colors, Smears, Dots, or Straight

Lines Appear in the Copied Image. . . . . . . . . . .136 Moiré (Cross-Hatch) Patterns Appear in the Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 136 An Image of the Reverse Side of the Original Appears in the Copied Image. . . . . . . . . . . . . . 136 The Printout Problem Could Not be Cleared. . . 136

Other Printing Problems. . . . . . . . . . . . . . . . . . . 136

Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 136 Printing or Copying Slows Down

Dramatically During Continuous Operation. . . 137

Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 137

Cannot Start Scanning when Using the

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .138

Scanned Image Problems. . . . . . . . . . . . . . . . . . . 138

Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass. . . . . . . 138 The Image Quality Is Rough. . . . . . . . . . . . . . . 138 Offset Appears in the Background of Images. . . 139 Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 139 Moiré Patterns (Web-Like Shadows) Appear. . . 139 Cannot Scan the Correct Area on the

Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .140 Cannot Preview in T humbnail. . . . . . . . . . . . . 140 Text is Not Recognized Correctly when

Saving as a Searchable PDF. . . . . . . . . . . . . . . .140 Cannot Solve Problems in the Scanned Image. . 141

Other Scanning Problems. . . . . . . . . . . . . . . . . . . 141

Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 141 Scanning Slows Down Dramatically During Continuous Scanning. . . . . . . . . . . . . . . . . . . . 142 Scanning Stops when Scanning to PDF/ Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 142

Slight Electric Shock when Touching the

Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Operation Sounds Are Loud. . . . . . . . . . . . . . . 142 Application Is Blocked by a Firewall (for

Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 142

Appendix

Technical Specifications. . . . . . . . . . . . . . . . . . . . 143

Printer Specif ications. . . . . . . . . . . . . . . . . . . . 143 Scanner Specif ications. . . . . . . . . . . . . . . . . . . 144 Interface Specif ications. . . . . . . . . . . . . . . . . . . 144 Network Function List. . . . . . . . . . . . . . . . . . . 145 Wi-Fi Specif ications. . . . . . . . . . . . . . . . . . . . . 145 Security Protocol. . . . . . . . . . . . . . . . . . . . . . . 146 Supported T hird Party Services. . . . . . . . . . . . . 146 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Electrical Specif ications. . . . . . . . . . . . . . . . . . 146 Environmental Specif ications. . . . . . . . . . . . . . 147 System Requirements. . . . . . . . . . . . . . . . . . . . 147

Regulatory Information. . . . . . . . . . . . . . . . . . . . 148

Standards and Approvals. . . . . . . . . . . . . . . . . 148 Restrictions on Copying. . . . . . . . . . . . . . . . . . 148

Transporting and Storing the Printer. . . . . . . . . . . 149

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User's Guide

Contents

Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . 151

Technical Support Web Site. . . . . . . . . . . . . . . .151

Contacting Epson Support. . . . . . . . . . . . . . . . 151

7

User's Guide

About This Manual

About This Manual

Introduction to the Manuals

The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications.

Important Safety Instructions (paper manual)

Provides you with instructions to ensure the safe use of this printer.

Start Here (paper manual)

Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on.

User's Guide (digital manual)

This manual. Provides overall information and instructions on using the printer, on network settings when using the printer on a network, and on solving problems.

You can obtain the latest versions of the above manuals with the following methods.

Paper manual

Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.

Digital manual

Start EPSON Software Updater on your computer. EPSON Software Updater checks for available updates of Epson software applications and the digital manuals, and allows you to download the latest ones.

Related Information

& “Software Update Tools (EPSON Software Updater)” on page 109

Using the Manual to Search for Information

The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific sections using the bookmarks. You can also print only the pages you need. This section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.

8

User's Guide

About This Manual

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

Windows: Hold down Alt, and then press ←.

Mac OS: Hold down the command key, and then press ←.

Printing only the pages you need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

To specify a series of pages, enter a hyphen between the start page and the end page. Example: 20-25

To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15

9

User's Guide

About This Manual

Marks and Symbols

!Caution:

Instructions that must be followed carefully to avoid bodily injury.

cImportant:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

Related Information

& Links to related sections.

Descriptions Used in this Manual

Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS Mojave. The content displayed on the screens varies depending on the model and situation.

Illustrations used in this manual are examples only. Although there may be slight differences depending on the model, the method of operation is the same.

You can read the QR code using dedicated app.

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", and "Windows XP" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

Microsoft® Windows® 10 operating system

Microsoft® Windows® 8.1 operating system

Microsoft® Windows® 8 operating system

Microsoft® Windows® 7 operating system

Microsoft® Windows Vista® operating system

Microsoft® Windows® XP operating system

Microsoft® Windows® XP Professional x64 Edition operating system

Mac OS

In this manual, "Mac OS" is used to refer to macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

10

User's Guide

Important Instructions

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.

Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

Be sure your AC power cord meets the relevant local safety standard.

Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by yourself, except as specifically explained in the printer's manuals.

Unplug the printer and refer servicing to qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

Place the printer near a wall outlet where the plug can be easily unplugged.

Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.

Take care not to spill liquid on the printer and not to handle the printer with wet hands.

Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely affect the operation of cardiac pacemakers.

Safety Instructions for Ink

Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.

If ink gets on your skin, wash the area thoroughly with soap and water.

If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.

If ink gets into your mouth, see a doctor right away.

Do not disassemble the ink cartridge; otherwise ink may get into your eyes or on your skin.

Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear their labels. Doing so may cause ink leakage.

Keep ink cartridges out of the reach of children.

11

User's Guide

Important Instructions

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

Advisories and Warnings for Setting Up the Printer

Do not block or cover the vents and openings in the printer.

Use only the type of power source indicated on the printer's label.

Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or automatic timers.

Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.

The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the printer.

When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer will not operate properly if it is tilted at an angle.

Allow space above the printer so that you can fully raise the document cover.

Leave enough space in front of the printer for the paper to be fully ejected.

Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources.

Advisories and Warnings for Using the Printer

Do not insert objects through the slots in the printer.

Do not put your hand inside the printer during printing.

Do not touch the white flat cable inside the printer.

Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.

Do not move the print head by hand; otherwise, you may damage the printer.

Be careful not to trap your fingers when closing the scanner unit.

Do not press too hard on the scanner glass when placing the originals.

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User's Guide

Important Instructions

Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.

If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

Advisories and Warnings for Transporting or Storing the Printer

When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

Before transporting the printer, make sure that the print head is in the home (far right) position.

Advisories and Warnings for Using the Printer with a Wireless Connection

Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.

Protecting Your Personal Information

If you give the printer to someone else or dispose of it, restore the default network settings by using the printer's buttons.

Related Information

& “Control Panel” on page 16

13

User's Guide

Printer Basics

Printer Basics

Part Names and Functions

A			Edge guide						Feeds the paper straight into the printer. Slide to the
									edges of the paper.
B			Rear paper feed						Loads paper.
C			Paper support						Supports loaded paper.
D			Feeder guard						Prevents foreign substance from entering the printer.
									Usually keep this guard closed.
E			Output tray						Holds the ejected paper.
F			Control panel						Operates the printer.

A	Scanner unit support	Supports the scanner unit.

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User's Guide

		Printer Basics
B	Ink cartridge holder		Install the ink cartridges. Ink is ejected from the print
			head nozzles underneath.

A B

C

A	Document cover					Blocks external light while scanning.
B	Scanner glass					Place the originals.
C	Scanner unit					Scans placed originals. Open when replacing ink
						cartridges or removing jammed paper inside the
						printer.

A	AC inlet	Connects the power cord.
B	USB port	Connects a USB cable to connect with a computer.

Related Information

& “Control Panel” on page 16

15

User's Guide

Printer Basics

Control Panel

Buttons and Functions

A	Turns the printer on or off.
	Unplug the power cord after checking that the power light is off.
B	When a network error occurs, pressing this button cancels the error. Hold this button down for more than five
	seconds to perform Wi-Fi auto setup using the WPS push button.
C	Prints a network connection report allowing you to determine the causes of any problems you may have using the
	printer on a network. If you need more detailed network settings and connection status, hold this button down for
	at least five seconds to print a network status sheet.
D	Starts monochrome copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press
	this button within one second intervals.
E	Starts color copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press this
	button within one second intervals.
F	Stops the current operation.
	Hold this button down for five seconds until the P button flashes to run print head cleaning.
	When the H light turns on, press this button to replace the ink cartridges. When the H light flashes or turns off,
	hold this button down for 10 seconds until the ink cartridge holder starts moving to replace the cartridge.

Functions of Button Combinations

Additional functions are available with different combinations of buttons.

Scan to Computer

+

Press the and buttons simultaneously to run software on a USB-connected computer

and scan as a PDF file.

+

or

Copy in Draft Mode

Press the y and the

or

buttons simultaneously to copy in draft mode.

For users in Western Europe, the draft mode is not available.

+

PIN Code Setup (WPS)

Hold down theandbuttons simultaneously to start PIN Code Setup (WPS).

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User's Guide

Printer Basics

Wi-Fi Direct (Simple AP) Setup

+

Hold down the and buttons simultaneously to start Wi-Fi Direct (Simple AP) Setup.

+	Restore Default Network Settings
	Turn the printer on while holding down the	button to restore the default network settings.
	When the network settings are restored, the printer turns on and the network status lights flash
	alternately.
+	Print Nozzle Check Pattern

Turn the printer on while holding down the y button to print the nozzle check pattern.

Related Information

&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 25

&“Making Wi-Fi Direct (Simple AP) Connection Settings” on page 26

&“Restoring the Network Settings from the Control Panel” on page 34

&“Checking and Cleaning the Print Head - Printer Buttons” on page 91

Lights and Printer Status

Lights on the control panel indicates the status of the printer.

Normal Status

: On

Light	Status
	The printer is connected to a wireless (Wi-Fi) network.
	The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.

Error Status

When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen. / : On

/ : Flashing

Light

Status

Solutions

Wi-Fi connection error has occurred.

Press the

button to clear the error and try again.

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User's Guide

Printer Basics

Light

Status

Solutions

An ink cartridge is expended or there is

To ensure you receive premium print quality and to

insufficient ink in the cartridge to charge the

help protect your print head, a variable ink safety

ink.

reserve remains in the cartridge when your printer

indicates it is time to replace the cartridge. Replace

with a new ink cartridge.

An ink cartridge is not installed.

Install the ink cartridge.

An ink cartridge has not been recognized.

Press the ink cartridge down firmly.

An unsupported ink cartridge has been

Install an ink cartridge that is supported by this

installed.

printer.

You cannot use the cartridges that came with your

printer for replacement.

An ink cartridge is nearly expended.

Prepare a new ink cartridge. You can check the ink

You can print until the H light turns on.

levels from the computer.

No paper is loaded or more than one sheet

Load paper and press the

or

button.

has been fed at a time.

Flashing slowly (at 1.25 second intervals)

Remove the paper and press the

or

button.

A paper jam has occurred.

Flashing fast (at 0.5 second intervals)

Load A4 size paper in the rear paper feed, and then

Paper remains inside the printer.

or

button to remove the paper

press the

inside. Load paper in the portrait direction.

The printer was not turned off correctly.*

After clearing the error by pressing the

or

Because the printer was turned off while

operating, the nozzles may have dried

button, we recommend performing a nozzle

and clogged.

check. Cancel any pending print jobs.

* The power was turned off with a power

To turn off the printer, make sure you press the P

strip or breaker, the plug was pulled out of

button.

the outlet, or an electrical failure occurred.

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User's Guide

Printer Basics

Light

Status

Solutions

Flashing simultaneously

The ink pads need to be replaced.

An ink pad is nearing or at the end of its

Contact Epson or an authorised Epson service

service life.

provider to replace the ink pad *1. It is not a user-

serviceable part.

When a message saying that you can continue

printing is displayed on the computer, press the

or

button to continue printing. The lights stop

flashing for the time being, however, they will

continue to flash at regular intervals until the ink pad

is replaced.

Flashing alternately

The borderless printing ink pad need to be replaced.

A borderless printing ink pad is nearing or at

Contact Epson or an authorised Epson service

the end of its service life.

provider to replace the ink pad *1. It is not a user-

serviceable part.

When a message saying that you can continue

printing is displayed on the computer, press the

or

button to continue printing. The lights stop

flashing for the time being, however, they will

continue to flash at regular intervals until the ink pad

is replaced.

Borderless printing is not available, but printing with

a border is available.

The printer has started in recovery mode

Follow the steps below to try to update the firmware

because the firmware update failed.

again.

1. Connect the computer and the printer with a USB

cable. (During recovery mode, you cannot update the

firmware over a network connection.)

2. Visit your local Epson website for further

instructions.

A printer error has occurred.

Open the scanner unit and remove any paper or

protective material inside the printer. Turn the power

off and on again.

If the error continues to occur after turning the power

off and on again, contact Epson support.

*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

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User's Guide

Printer Basics

Related Information

&“Removing Jammed Paper” on page 116

&“Contacting Epson Support” on page 151

&“Installing Applications” on page 110

&“Updating Applications and Firmware” on page 111

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User's Guide

Network Settings

Network Settings

Network Connection Types

You can use the following connection methods.

Wi-Fi Connection

Connect the printer and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router.

Related Information

&“Connecting to a Computer” on page 22

&“Connecting to a Smart Device” on page 23

&“Making Wi-Fi Settings from the Printer” on page 23

Wi-Fi Direct (Simple AP) Connection

Use this connection method when you are not using Wi-Fi at home or at the office, or when you want to connect the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you

21

User's Guide

Network Settings

can connect the devices to the printer without having to use a standard wireless router. However, devices directly connected to the printer cannot communicate with each other through the printer.

The printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.

Related Information

& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 26

Connecting to a Computer

We recommend using the installer to connect the printer to a computer. You can run the installer using one of the following methods.

Setting up from the website

Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn

Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

Insert the software disc into the computer, and then follow the on-screen instructions.

Selecting the Connection Methods

Follow the on-screen instructions until the following screen is displayed, and then select the connection method of the printer to the computer.

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User's Guide

Network Settings

Select the connection type and then click Next.

Follow the on-screen instructions.

Connecting to a Smart Device

You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer.

http://epson.sn > Setup

Note:

If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first by using the installer.

Making Wi-Fi Settings from the Printer

You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.

If the wireless router supports WPS, you can make settings by using push button setup.

After connecting the printer to the network, connect to the printer from the device that you want to use (computer, smart device, tablet, and so on.)

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User's Guide

Network Settings

Related Information

&“Making Wi-Fi Settings by Push Button Setup” on page 24

&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 25

&“Making Wi-Fi Direct (Simple AP) Connection Settings” on page 26

Making Wi-Fi Settings by Push Button Setup

You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following conditions are met, you can set up by using this method.

The wireless router is compatible with WPS (Wi-Fi Protected Setup).

The current Wi-Fi connection was established by pressing a button on the wireless router.

1.Hold down the [WPS] button on the wireless router until the security light flashes.

If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.

2. Hold down the				button on the printer for at least five seconds until the	light and the	light flash
alternately.
The connection setting will start. When a connection is established, the					light turns on.

Note:
The printer is in a connection error status when the					light and the	light flash simultaneously. After clearing
the printer error by pressing the				button on the printer, reboot the wireless router, place it close to the printer and try

again. If it still does not work, print a network connection report and check the solution.

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User's Guide

Network Settings

Related Information

&“Checking the Network Connection Status” on page 27

&“When You Cannot Make Network Settings” on page 125

Making Wi-Fi Settings by PIN Code Setup (WPS)

You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless router.

1.Load papers.

2.	Hold down the	button on the printer for at least 5 seconds.
	The network status sheet is printed.
	Note:
	If you release the	button within 5 seconds, a network connection report is printed. Note that PIN code information
	is not printed on this report.
3.	While holding down the					button, press the button until the	light and the	light flash
	alternately.

4.Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the network status sheet into the wireless router within two minutes.

When a connection is established, the

light turns on.

Note:

See the documentation provided with your wireless router for details on entering a PIN code.

The printer is in a connection error status when the					light and the	light flash simultaneously. After
clearing the printer error by pressing the				button on the printer, reboot the wireless router, place it close to the

printer and try again. If it still does not work, print a network connection report and check the solution.

Related Information

&“Printing a Network Status Sheet” on page 33

&“Checking the Network Connection Status” on page 27

&“When You Cannot Make Network Settings” on page 125

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User's Guide

Network Settings

Making Wi-Fi Direct (Simple AP) Connection Settings

This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router.

1. While holding down the				button, press the		button until the	light and the	light flash
alternately.
Wait until the process ends.
When a connection is established, the					light turns on.

Note:

If you enable Wi-Fi Direct once, it remains enabled unless you restore the default network settings.

2.Load papers.

3. Hold down the

button on the printer for at least 5 seconds.

The network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on this sheet.

Note:
If you release the	button within 5 seconds, a network connection report is printed. Note that the SSID and

Password for Wi-Fi Direct (Simple AP) are not printed on this report.

4.On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown on the network status sheet to connect.

5.Enter the password printed on the network status sheet into the computer or smart device. You can confirm the status of Wi-Fi Direct on the network status sheet.

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User's Guide

Network Settings

Note:

When you connect from a smart device using Wi-Fi Direct connection (for Android)

When you are using an Android device and connect to the printer using Wi-Fi Direct, the	light and	light flash
simultaneously on the printer.

Press the button to allow the connection request.

Press the button if you want to reject the connection request.

See Tips on the following website for more details.

http://epson.sn > Support

Related Information

&“Printing a Network Status Sheet” on page 33

&“Checking the Network Status Using Network Light” on page 27

&“When You Cannot Connect Using Wi-Fi Direct (Simple AP) Connection” on page 127

Checking the Network Connection Status

You can check the network connection status in the following way.

Checking the Network Status Using Network Light

You can check the network connection status using the network light on the printer’s control panel.

Related Information

& “Control Panel” on page 16

Printing a Network Connection Report

You can print a network connection report to check the status between the printer and the wireless router.

1.Load papers.

2.Press the button.

The network connection report is printed.

Related Information

& “Messages and Solutions on the Network Connection Report” on page 28

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User's Guide

Network Settings

Messages and Solutions on the Network Connection Report

Check the messages and error codes on the network connection report, and then follow the solutions.

a.Error code

b.Messages on the Network Environment

Related Information

&“E-1” on page 29

&“E-2, E-3, E-7” on page 29

&“E-5” on page 30

&“E-6” on page 30

&“E-8” on page 30

&“E-9” on page 30

&“E-10” on page 31

&“E-11” on page 31

&“E-12” on page 31

&“E-13” on page 32

&“Message on the Network Environment” on page 32

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User's Guide

Network Settings

E-1

Solutions:

Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.

Make sure your hub or other network device is turned on.

If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.

E-2, E-3, E-7

Solutions:

Make sure your wireless router is turned on.

Confirm that your computer or device is connected correctly to the wireless router.

Turn off the wireless router. Wait for about 10 seconds, and then turn it on.

Place the printer closer to your wireless router and remove any obstacles between them.

If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on the network connection report.

If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a noncompliant frequency, the printer does not display them.

If you are using push button setup to establish a network connection, make sure your wireless router supports WPS. You cannot use push button setup if your wireless router does not support WPS.

Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). The printer cannot display an SSID that contains non-ASCII characters.

Makes sure you know your SSID and password before connecting to the wireless router. If you are using a wireless router with its default settings, the SSID and password are located on a label on the wireless router. If you do not know your SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless router.

If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in the documentation provided with the smart device.

If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website.

http://epson.sn > Setup

Another smart device was added to the network using push button setup.

The Wi-Fi network was set up using any method other than push button setup.

Related Information

&“Connecting to a Computer” on page 22

&“Making Wi-Fi Settings from the Printer” on page 23

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User's Guide

Network Settings

E-5

Solutions:

Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.

WEP-64 bit (40 bit)

WEP-128 bit (104 bit)

WPA PSK (TKIP/AES)*

WPA2 PSK (TKIP/AES)*

WPA (TKIP/AES)

WPA2 (TKIP/AES)

*WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.

E-6

Solutions:

Check if MAC address filtering is disabled. If it is enabled, register the printer’s MAC address so that it is not filtered. See the documentation provided with the wireless router for details. You can check the printer’s MAC address from the Network Status part on the network connection report.

If your wireless router is using shared authentication with WEP security, make sure the authentication key and index are correct.

If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect, make settings on the wireless router to increase the number of connectable devices. See the documentation provided with the wireless router to make settings.

E-8

Solutions:

Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.

If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Config.

Related Information

& “Printing a Network Status Sheet” on page 33

E-9

Solutions:

Check the following.

Devices are turned on.

30