Dell Precision™
Mobile Workstation M20
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see your online User’s Guide. To access your User’s Guide, (depending upon your operating system) either double-click the User’s Guide icon on your desktop or click the
Start button, click Help and Support Center, and click User and system guides.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
NOTE: Some features may not be available for your computer or in certain countries.
Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
October 2004 |
P/N T7623 |
Rev. A00 |
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
5 |
Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . |
8 |
Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
9 |
Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . |
10 |
Dell™ QuickSet Battery Meter . . . . . . . . . . . . . . . . . . . . . |
10 |
Microsoft® Windows® Power Meter. . . . . . . . . . . . . . . . . . |
11 |
Charge Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
11 |
Health Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
12 |
Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . |
12 |
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
13 |
Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
13 |
Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
14 |
Storing a Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
14 |
About Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
15 |
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
16 |
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
18 |
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
19 |
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
19 |
Notebook System Software . . . . . . . . . . . . . . . . . . . . . . |
19 |
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . |
20 |
Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . |
22 |
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
27 |
Contents 3
4 Contents
NOTE: Some features may not be available in certain countries
NOTE: Additional information may ship with your computer.
What Are You Looking For? |
Find It Here |
|
|
• A diagnostic program for my computer |
Drivers and Utilities CD (also known as ResourceCD) |
• Drivers for my computer |
Documentation and drivers are already installed on your |
• My computer documentation |
computer. You can use the CD to reinstall drivers, run the |
• My device documentation |
Dell Diagnostics, or access your documentation. |
• Notebook System Software (NSS) |
Readme files may be |
|
included on your CD to |
|
provide last-minute |
|
updates about technical |
|
changes to your |
|
computer or advanced |
|
technical-reference |
|
material for technicians |
|
or experienced users. |
|
NOTE: Drivers and documentation updates can be found at |
|
support.dell.com. |
|
NOTE: The Drivers and Utilities CD is optional and may not |
|
ship with your computer. |
|
|
• Warranty information |
Dell™ Product Information Guide |
• Terms and Conditions (U.S. only) |
|
• Safety instructions |
|
• Regulatory information |
|
• Ergonomics information |
|
• End User License Agreement |
|
•How to remove and replace parts
•Specifications
•How to configure system settings
•How to troubleshoot and solve problems
User’s Guide
Microsoft® Windows® XP Help and Support Center
1 Click the Start button and click Help and Support.
2 Click User’s and system guides and click User’s guides.
The User’s Guide is also available on the optional Drivers and Utilities CD.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
5 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
What Are You Looking For? |
Find It Here |
|
|
• Service Tag and Express Service Code |
Service Tag and Microsoft Windows License |
• Microsoft Windows License Label |
These labels are located on the bottom of your computer. |
|
• Use the Service Tag to |
|
identify your |
|
computer when you |
|
use support.dell.com |
|
or contact technical |
|
support. |
|
• Enter the Express Service Code to direct your call when |
|
contacting technical support. |
|
|
• Solutions — Troubleshooting hints and tips, articles |
Dell Support Website — support.dell.com |
from technicians, online courses, frequently asked |
NOTE: Select your region to view the appropriate |
questions |
support site. |
• Community — Online discussion with other Dell |
NOTE: Corporate, government, and education customers |
customers |
can also use the customized Dell Premier Support website |
• Upgrades — Upgrade information for components, such |
at premier.support.dell.com. The website may not be |
as memory, the hard drive, and the operating system |
available in all regions. |
• Customer Care — Contact information, service call and |
|
order status, warranty, and repair information |
|
• Service and support — Service call status and support |
|
history, service contract, online discussions with |
|
technical support |
|
• Reference — Computer documentation, details on my |
|
computer configuration, product specifications, and |
|
white papers |
|
• Downloads — Certified drivers, patches, and software |
|
updates |
|
• Notebook System Software (NSS)— If you reinstall the |
|
operating system for your computer, you should also |
|
reinstall the NSS utility. NSS provides critical updates |
|
for your operating system and support for Dell™ |
|
3.5-inch USB floppy drives, Intel® Pentium® M |
|
processors, optical drives, and USB devices. NSS is |
|
necessary for correct operation of your Dell computer. |
|
The software automatically detects your computer and |
|
operating system and installs the updates appropriate |
|
for your configuration. |
|
6 Dell Precision Mobile Workstation M20 Quick Reference Guide
What Are You Looking For? |
Find It Here |
|
|
• How to use Windows XP |
Windows Help and Support Center |
• Documentation for my computer |
1 Click the Start button and click Help and Support. |
• Documentation for devices (such as a modem) |
2 Type a word or phrase that describes your problem and |
|
click the arrow icon. |
|
3 Click the topic that describes your problem. |
|
4 Follow the instructions on the screen. |
|
|
• How to reinstall my operating system |
Operating System CD |
|
The operating system is already installed on your |
|
computer. To reinstall your operating system, use the |
|
Operating System CD. See your User’s Guide for |
|
instructions. |
|
After you reinstall your |
|
operating system, use the |
|
Drivers and Utilities CD |
|
to reinstall drivers for the |
|
devices that came with |
|
your computer. |
|
Your operating system |
|
product key label is |
|
located on your |
|
computer. |
|
NOTE: The color of your CD varies based on the operating |
|
system you ordered. |
|
NOTE: The Operating System CD is optional and may not |
|
ship with all computers. |
|
|
Dell Precision Mobile Workstation M20 Quick Reference Guide |
7 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1Unpack the accessories box.
2Set aside the contents of the accessories box, which you will need to complete the setup of your computer.
The accessories box also contains user documentation and any software or additional hardware (such as PC Cards, drives, or batteries) that you have ordered.
3Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.
8 Dell Precision Mobile Workstation M20 Quick Reference Guide
4 Open the computer display and press the power button to turn on the computer.
power button
NOTE: Do not connect the computer to the docking device until the computer has been turned on and shut down at least once.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTE: Batteries for portable computers are covered only during the initial 1-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
9 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Battery operating time varies depending on operating conditions. You can install an optional second battery in the module bay to significantly increase operating time. For more information about the second battery, see your User’s Guide.
Operating time is significantly reduced when you perform operations including, but not limited to, the following:
•Using optical drives, such as DVD and CD drives
•Using wireless communications devices, PC Cards, or USB devices
•Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games
•Running the computer in maximum performance mode
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.
You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.
The Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge.
For more information about checking the charge on the second battery, see your User’s Guide.
If Dell QuickSet is installed, press <Fn><F8> to display the QuickSet Battery Meter.
The Battery Meter window displays status, charge level, and charge completion time for the battery in your computer.
NOTE: You can use your docking device to charge a computer battery. However, a battery in a docking device does not power the docking device or computer.
10 Dell Precision Mobile Workstation M20 Quick Reference Guide
In addition, when your computer is connected to a docking device (docked), the Battery Meter window includes a Dock Battery tab, which displays the charge level and current status of the docking device battery.
The following icons appear in the Battery Meter window:
•The computer or docking device is running on battery power.
•The battery is discharging or idle.
•The computer or docking device is connected to an electrical outlet and running on AC power.
•The battery is charging.
•The computer or docking device is connected to an electrical outlet and running on AC power.
•The battery is discharging, idle, or charging.
For more information about QuickSet, right-click the icon in the taskbar, and click Help.
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the icon on the taskbar. For more information about the Power Meter tab, see your User’s Guide.
If the computer is connected to an electrical outlet, a icon appears.
Before you insert a battery, press the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
11 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See your User’s Guide for more information about the battery operating time.
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet, or install a second battery in the module bay. If the battery runs completely out of power, hibernate mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see your User’s Guide.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer beeps once, indicating that minimal battery operating time remains. During that time, the speaker beeps periodically. If two batteries are installed, the low-battery warning means that the combined charge of both batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level. For more information about lowbattery alarms, see your User’s Guide.
12 Dell Precision Mobile Workstation M20 Quick Reference Guide
NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.
For more information about resolving problems with a battery, see your User’s Guide.
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
For information about removing the second battery, see your User’s Guide.
NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data.
1Ensure that the computer is turned off, suspended in a power management mode, or connected to an electrical outlet.
2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3Slide and hold the battery-bay (or module-bay) latch release on the bottom of the computer, and then remove the battery from the bay.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
13 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Slide the battery into the bay until the latch release clicks.
For information about installing the second battery, see your User’s Guide.
Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, charge the battery fully before you use it.
14 Dell Precision Mobile Workstation M20 Quick Reference Guide
keyboard and wireless status lights
mute button
volume control buttons
track stick
track stick/touch pad button
display
power button
device status lights
keyboard
touch pad
display latch
speakers
Dell Precision Mobile Workstation M20 Quick Reference Guide |
15 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
PC Card |
smart card |
slot |
slot |
security cable slot |
audio |
infrared sensor |
|
connectors (2) |
|
16 Dell Precision Mobile Workstation M20 Quick Reference Guide
module bay |
device latch |
USB |
|
release |
connectors (2) |
Dell Precision Mobile Workstation M20 Quick Reference Guide |
17 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
S-video TV-out
USB connectors (2)
connector
modem connector (RJ-11)
network
connector parallel connector (RJ-45)
serial connector |
video connector |
AC adapter |
air vents |
|
|||
connector |
|
||
|
|
|
18 Dell Precision Mobile Workstation M20 Quick Reference Guide
battery-bay latch |
battery charge gauge |
memory module cover |
release |
battery
hard drive
modem cover
fan
docking device slot
Notebook System Software (NSS) is a utility that provides critical updates for your operating system. Install the NSS program to gain support for Dell 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell portable computer.
NOTICE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View devices.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
19 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
ELECTRICAL OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
20 Dell Precision Mobile Workstation M20 Quick Reference Guide
A program is designed for an earlier Windows operating system
IF YOU ARE USING WINDOWS XP, RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
•Ensure that the program is compatible with the operating system installed on your computer.
•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start MENU
Dell Precision Mobile Workstation M20 Quick Reference Guide |
21 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS FROM YOUR DRIVERS AND UTILITIES CD — If all tests run successfully, the error condition is related to a software problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, see the "Contacting Dell" section in your online
User’s Guide.
1Shut down the computer. Turn on (or restart) your computer.
2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3Connect the computer to an electrical outlet.
4Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you do not press <F12> quickly enough and the Windows logo appears, wait for the computer to finish restarting, and then shut down and restart the computer again.
NOTE: If you cannot see anything on your display, hold down the mute button and press the computer’s power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.
22 Dell Precision Mobile Workstation M20 Quick Reference Guide
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.
5When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
•During the assessment, answer any questions that appear.
•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.
•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and see "Contacting Dell" in your online User’s Guide before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the following message:
Booting Dell Diagnostic Utility Partition. Press any key to continue.
6Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD is optional and may not ship with all computers. To start the Dell Diagnostics, see the previous procedure.
1Insert the Drivers and Utilities CD.
2Shut down and restart the computer.
NOTE: If you do not press <F12> quickly enough and the Windows logo appears, wait for the computer to finish restarting and repeat step 2.
3 When the DELL logo appears, press <F12> immediately.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup.
4When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.
5Select the CD/DVD/CD-RW Drive option from the CD boot menu.
6Select the Boot from CD-ROM option from the menu that appears.
7Type 1 to start the ResourceCD menu.
8Type 2 to start the Dell Diagnostics.
9Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
10When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
23 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option |
Function |
|
|
Express Test |
Performs a quick test of devices. This test typically takes |
|
10 to 20 minutes and requires no interaction on your |
|
part. Run Express Test first to increase the possibility of |
|
tracing the problem quickly. |
|
|
Extended Test |
Performs a thorough check of devices. This test typically |
|
takes 1 hour or more and requires you to answer |
|
questions periodically. |
|
|
Custom Test |
Tests a specific device. You can customize the tests you |
|
want to run. |
|
|
Symptom Tree |
Lists the most common symptoms encountered and |
|
allows you to select a test based on the symptom of the |
|
problem you are having. |
|
|
2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, see the "Contacting Dell" section of your online
User’s Guide.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab |
Function |
|
|
Results |
Displays the results of the test and any error conditions |
|
encountered. |
|
|
Errors |
Displays error conditions encountered, error codes, and |
|
the problem description. |
|
|
Help |
Describes the test and may indicate requirements for |
|
running the test. |
24 Dell Precision Mobile Workstation M20 Quick Reference Guide
Tab |
Function |
|
|
Configuration |
Displays your hardware configuration for the selected |
|
device. |
|
The Dell Diagnostics obtains configuration information |
|
for all devices from system setup, memory, and various |
|
internal tests, and it displays the information in the |
|
device list in the left pane of the screen. The device list |
|
may not display the names of all the components |
|
installed on your computer or all devices attached to your |
|
computer. |
|
|
Parameters |
Allows you to customize the test by changing the test |
|
settings. |
|
|
4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.
5When the tests are complete, close Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Dell Precision Mobile Workstation M20 Quick Reference Guide |
25 |
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Guide Reference Quick M20 Workstation Mobile Precision Dell 26
B
battery
charge gauge, 11 charging, 13
checking the charge, 10 health gauge, 12 installing, 14 low-battery warning, 12 performance, 9
power meter, 11 removing, 13 storing, 14
C
CD
operating system, 7
computer crashes, 20-21
slow performance, 22 stops responding, 20
D
Dell
support site, 6
Dell Diagnostics, 22
Dell Premier Support
website, 5-6
diagnostics Dell, 22
Drivers and Utilities CD, 5
documentation device, 5 online, 6 ResourceCD, 5
System Information Guide, 5 User’s Guide, 5
drivers ResourceCD, 5
Drivers and Utilities CD, 5
H
hardware
Dell Diagnostics, 22
Help and Support Center, 7
L
labels
Microsoft Windows, 6 Service Tag, 6
M
Microsoft Windows label, 6
O
Operating System
CD, 7
Installation Guide, 7
Operating System CD, 7
P
problems
blue screen, 21 computer crashes, 20-21
computer does not start up, 20 computer stops responding, 20 Dell Diagnostics, 22
lockups, 20 program crashes, 20
program stops responding, 20 programs and Windows
compatibility, 21 slow computer
performance, 22 software, 20-21 spyware, 22
R
reinstalling
Drivers and Utilties CD, 5 ResourceCD, 5
ResourceCD
Dell Diagnostics, 22
Index 27
S |
U |
|
safety instructions, 5 |
User’s Guide, 5 |
|
Service Tag, 6 |
|
|
software |
W |
|
problems, 21 |
||
|
||
spyware, 22 |
warranty, 5 |
|
|
||
system views |
Windows XP |
|
Help and Support Center, 7 |
||
bottom, 19 |
||
Program Compatibility |
||
right side, 17 |
||
Wizard, 21 |
||
|
||
|
wizards |
|
T |
Program Compatibility |
|
troubleshooting |
Wizard, 21 |
|
|
||
Dell Diagnostics, 22 |
|
|
Help and Support Center, 7 |
|
28 Index
Dell Precision™
Mobil arbejdsstation M20
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Bemærkninger, meddelelser og advarsler
BEMÆRK: En BEMÆRKNING angiver vigtige oplysninger, som du kan bruge for at udnytte computeren optimalt.
MEDDELELSE: En MEDDELELSE angiver enten en mulig beskadigelse af hardware eller tab af data og oplyser dig om, hvordan du kan undgå dette problem.
ADVARSEL: En ADVARSEL angiver mulig tingskade, legemsbeskadigelse eller død.
Forkortelser og akronymer
For en komplet liste over forkortelser og akronymer, henvises til din online Brugerhåndbog. For adgang til Brugerhåndbogen, (afhængigt af operativsystemet), enten dobbeltklik på ikonen Brugerhåndbog på skrivebordet eller klik på Start-knappen, klik på Help and Support Center (Supportcenter) og klik derefter på User and system guides (Brugerhåndbog og systemvejledninger).
Hvis du købte en Dell™ Series computer, er eventuelle referencer i dette dokument til Microsoft ® Windows® operativsystemerne ikke gældende.
BEMÆRK: Visse funktioner er muligvis ikke tilgængelig på din computer eller i visse lande.
____________________
Oplysningerne i dette dokument kan ændres uden varsel. © 2004 Dell Inc. Alle rettigheder forbeholdes.
Enhver form for gengivelse uden skriftlig tilladelse fra Dell Inc. er strengt forbudt.
Anvendte varemærker i denne tekst: Dell, DELL logoet ogDell Precision er varemærker, som tilhører Dell Inc.; Intel ogPentium er registrerede varemærker, som tilhører Intel Corporation; Microsoft og Windows er registrerede varemærker, som tilhører Microsoft Corporation.
Andre varemærker og firmanavne kan være brugt i dette dokument til at henvise til enten de fysiske eller juridiske personer, som gør krav på mærkerne og navnene, eller til deres produkter. Dell Inc. fraskriver sig enhver tingslig rettighed, for så vidt angår varemærker og firmanavne, som ikke er deres egne.
Oktober 2004 |
P/N T7623 |
Rev. A00 |