Dell™ OpenManage™
Server Update Utility 2.0.0
User’s Guide
Notes and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
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Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, OpenManage, and PowerEdge are trademarks of Dell Inc.;VMware and ESX Server are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions; Microsoft, Windows, Windows NT, Windows Server, Windows Vista, Active Directory, and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries; Novell, NetWare, and SUSE are registered trademarks of Novell, Inc. in the United States and other countries; Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries; Intel is a registered trademark of Intel Corporation in the United States and other countries; Sun and Java are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
October 2009
Contents
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . |
7 |
What’s New in This Release? . . . . . . . . . . . . . . . |
7 |
Supported Operating Systems . . . . . . . . . . . . . . |
7 |
Microsoft Windows Operating Systems . . . . . . . |
7 |
Linux Operating Systems . . . . . . . . . . . . . . . |
8 |
Virtualization Operating Systems . . . . . . . . . . |
8 |
GUI and CLI . . . . . . . . . . . . . . . . . . . . . . . . |
9 |
Other Documents You Might Need . . . . . . . . . . . . |
9 |
2 Using the Graphical User Interface . . . . |
11 |
Prerequisites . . . . . . . . . . . . . . . . . . . . . . |
11 |
Software Prerequisite Failure . . . . . . . . . . . |
12 |
Hardware Prerequisites Failure . . . . . . . . . . |
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Fixing the Hardware Prerequisite Failure . . . . . |
14 |
Software and Hardware Prerequisites Failure . . |
16 |
Fixing the Hardware and Software |
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Prerequisite Failure . . . . . . . . . . . . . . . . |
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Continuing With the Upgrade, Downgrade, |
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or Update . . . . . . . . . . . . . . . . . . . . . . . . |
17 |
Checking the SUU Version . . . . . . . . . . . . . . . |
18 |
Comparing System Components With the |
18 |
SUU Repository Components . . . . . . . . . . . . . . |
Contents 3
Upgrading Components . . . . . . . . . . . . . . . . . |
21 |
Downgrading Components . . . . . . . . . . . . . . . |
23 |
Updating Multiple Systems on the Network . . . . . . |
24 |
Recommended Practices When Running |
25 |
SUU From a Network Location . . . . . . . . . . . |
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Upgrading and Downgrading Components |
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in a Single Session . . . . . . . . . . . . . . . . . . . |
25 |
Upgrading Dell OpenManage Service Packs . . . . . . |
26 |
Upgrading Dell Unified Server Configurator . . . . . . |
27 |
Continuing on Update Failures . . . . . . . . . . . . . |
28 |
Upgrade/Downgrade/Update Messages . . . . . . . . |
32 |
Exporting the Comparison Report . . . . . . . . . . . . |
33 |
Viewing Package and Bundle Details . . . . . . . . . |
34 |
Sorting Columns . . . . . . . . . . . . . . . . . . . . . |
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Browsing the Repository . . . . . . . . . . . . . . . . |
36 |
Logging Events . . . . . . . . . . . . . . . . . . . . . . |
37 |
3 Using the Command Line Interface . . . . . 39
Changing the Default Location of Logs . . . . . . . . . |
41 |
Viewing the Comparison Report . . . . . . . . . . . . |
41 |
Updating Components . . . . . . . . . . . . . . . . . . |
42 |
Viewing the Update Progress . . . . . . . . . . . . . . |
42 |
Viewing the Inventory Progress . . . . . . . . . . . . . |
43 |
4 Contents
Stopping on Update Failure . . . . . . . . . . . . . . . 43
4 Integrating Server Update |
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Utility With Dell Management |
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Console |
45 |
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Getting Started . . . . . . . . . . . . . . . . . . . . . |
45 |
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Using the Patch Management Feature . . . . . . . . . |
45 |
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5 Integrating Server Update Utility |
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With Dell OpenManage |
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IT Assistant |
49 |
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Using the Software Updates Feature . . . . . . . . . . |
49 |
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6 Known Issues and Frequently |
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Asked Questions |
51 |
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Known Issues . . . . . . . . . . . . . . . . . . . . . . |
51 |
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Enabling Operating System Devices . . . . . . . . |
51 |
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Linux Systems Require the |
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libstdc++-libc6.2-2.so.3 Library . . . . . . . . . . |
51 |
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Running Linux Updates . . . . . . . . . . . . . . . |
51 |
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Running SUU and DUP on a Red Hat |
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Enterprise Linux (Version 4) System . . . . . . . . |
52 |
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Running SUU With the Progress Option . . . . . . |
52 |
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Updating Multiple Devices . . . . . . . . . . . . . |
52 |
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Updating PERC Firmware . . . . . . . . . . . . . |
52 |
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Restarting the System Inventory in |
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the Same Session . . . . . . . . . . . . . . . . . |
53 |
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Running SUU From a Network Location . . . . . . |
53 |
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Deleting the Temporary Folder . . . . . . . . . . . |
53 |
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Contents |
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5 |
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Updating the H661 Firmware . . . . . . . . . . . . |
53 |
Using the Remote Access Controller |
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Virtual Media . . . . . . . . . . . . . . . . . . . . |
54 |
Using Special Characters in the SUU |
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Directory Name . . . . . . . . . . . . . . . . . . . |
54 |
Running RAC DUP Packages . . . . . . . . . . . . |
54 |
Frequently Asked Questions . . . . . . . . . . . . . . |
54 |
A Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . |
59 |
Terms and Definitions . . . . . . . . . . . . . . . . . . |
59 |
Icon Glossary . . . . . . . . . . . . . . . . . . . . . . |
61 |
B Trusted Platform Module (TPM) |
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and BitLocker Support |
63 |
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
67 |
6 Contents
1
Overview
Dell™ OpenManage™ Server Update Utility (SUU) is an application that identifies and applies updates to your system. You can use SUU to update your Dell system or to view the updates available for any system supported by SUU.
SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD. SUU then displays a comparison report of the versions and provides the option of updating the components.
NOTE: Only users with administrator (Microsoft® Windows®) or root (Linux) privileges can perform updates with SUU.
What’s New in This Release?
From SUU 2.0.0 onwards, IPMI drivers are installed as part of the Linux operating system installation. You cannot install IPMI drivers using SUU. Also, SUU does not check for IPMI driver installation.
Supported Operating Systems
Microsoft Windows Operating Systems
•Microsoft Windows Server® 2003 R2 Web, Standard and Enterprise Editions with SP2 (32-bit x86)
•Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter x64 Editions with SP2
•Microsoft Windows Small Business Server 2003 Standard and Premium Editions with SP2
•Microsoft Windows Server 2008 Core Web, Standard, and Enterprise Editions (32-bit x86) with SP2
•Microsoft Windows Server 2008 Core Standard, Enterprise, and Datacenter Editions (x64) with SP2
•Microsoft Windows Essential Business Server 2008 Standard and Premium Editions
Overview 7
•Microsoft Windows Small Business Server 2008 Standard and Premium Editions
•Microsoft Windows Storage Server 2008 R2 Express, Workgroup, Standard, and Enterprise Editions
•Microsoft Windows Unified Data Storage Server 2008 Workgroup, Standard, and Enterprise Editions
•Microsoft Windows Server 2003 Compute Cluster Edition and Microsoft Windows Server 2008 HPC Edition
Linux Operating Systems
•SUSE® Linux Enterprise Server 11
•SUSE Linux Enterprise Server 10 SP3
•Red Hat® Enterprise Linux® 5 server (Update 3) (x86_32)
•Red Hat Enterprise Linux 5 server (Update 3) (x86_64)
•Red Hat Enterprise Linux 4.8 server (x86_32)
•Red Hat Enterprise Linux 4.8 server (x86_64)
Virtualization Operating Systems
•VMware® ESX Version 4.0
•VMware® ESX Version 4.0 Update 1
•VMware ESX Version 3.5 Update 4
•VMware ESX Version 3.5 Update 5
•Microsoft Hyper-V® Server 2008 R2
For detailed information about the various Dell systems and operating systems that SUU is supported on, see the Dell Systems Software Support Matrix.
This guide is available on the Dell Support website at support.dell.com/manuals.
8 Overview
GUI and CLI
SUU is both a Graphical User Interface (GUI) and a Command Line Interface (CLI) -based application.
You can use the GUI to:
•View a Comparison Report that displays your system components and applicable components in the repository.
•Perform an upgrade, downgrade, or an update.
•Browse the repository.
For information on using the GUI, see "Using the Graphical User Interface". You can use the CLI to:
•Run commands for performing comparisons and updates.
•View the update progress.
For information on using the CLI, see "Using the Command Line Interface".
Other Documents You Might Need
Besides this guide, you can find the following guides on the Dell Support website at support.dell.com/manuals:
•The Dell Update Packages User's Guide provides information about obtaining and using Dell Update Packages as part of your system update strategy. A Dell Update Package (DUP) is a self-contained executable in a standard package format. Each DUP is designed to update a single software component on a Dell system.
•The Dell OpenManage IT Assistant User’s Guide has information about installing, configuring, and using IT Assistant. IT Assistant provides a central point to monitor and manage systems on a local area network (LAN) or wide area network (WAN). By allowing an administrator a comprehensive view across the enterprise, IT Assistant can increase system uptime, automate repetitive tasks, and prevent interruption in critical business operations.
•The Dell Systems Software Support Matrix has information about the various Dell systems available, the operating systems supported by these Dell systems, and the Dell OpenManage components that can be installed on these systems.
Overview 9
•The Dell Management Console User’s Guide has information about installing, configuring, and using Dell Management Console.
Dell Management Console is a Web-based systems management software, which is installed on a management station in a networked environment. Dell Management Console provides a scalable, modular console for basic hardware management as well as advanced functions, such as asset, security, and compliance.
•The Dell Unified Server Configurator User’s Guide has information on setting up and using the Unified Server Configurator to perform systems and storage management tasks throughout your system’s lifecycle. You can use the Unified Server Configurator to deploy an operating system, configure a Redundant Array of Independent Disks (RAID), and run diagnostics to validate the system and attached hardware. The Unified Server Configurator can be started during the boot sequence and can function independently of the operating system.
You can also find the following guides on the Dell Support website at support.dell.com/manuals and on the Dell Systems Management Tools and Documentation DVD:
•The Dell OpenManage Server Administrator Installation Guide contains instructions to help you install Dell OpenManage Server Administrator.
•The Dell OpenManage Management Station Software Installation Guide contains instructions to help you install Dell OpenManage management station software that includes Baseboard Management Utility, DRAC Tools, and Active Directory Snap-In.
The readme files for SUU and DUPs ship on the Dell Server Updates DVD. These readme files contain the latest information about SUU and DUPs in addition to information about known issues.
The DellSoftwareBundleReport.html file in the repository directory (<%systemdrive%>:\suu\repository) contains details about the contents of the repository in a readable format. This is an HTML file that you can use as a quick reference for information about supported systems, packages, bundles, and other details.
10 Overview
2
Using the Graphical User Interface
The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates using Server Update Utility (SUU).
To launch the GUI, insert the Dell Server Updates DVD into the DVD drive. If SUU does not launch automatically, navigate to the Dell Server Updates DVD root directory and launch suulauncher.exe (for Windows systems) or type suu -g (for both Windows and Linux systems) in a command window.
In the GUI, you can start with a comparison of the components in your Dell™ system and the components in the repository. You can then proceed to upgrade, downgrade, update components, or you can browse the repository for components.
Whenever SUU inventories your system for the list of components installed, a progress bar that shows the progress of the inventory collection is displayed. After the progress bar completes 100%, SUU displays the Comparison Report.
NOTE: On the Red Hat Enterprise Linux Server version 5 operating system, DVDs are auto-mounted with the -noexec mount option. This option does not allow you to
use the autorun feature or run any executable from the DVD. You need to manually mount the DVD and then run the executables.
NOTE: Ensure that the path from which you run SUU does not exceed
260 characters on the Windows operating system. On Linux systems, ensure that the path from which you run SUU does not exceed 4096 characters.
Prerequisites
When you start SUU, SUU performs a prerequisites check. In the prerequisites check, SUU scans your system to determine if a hardware or software update is required. When the scan is complete, SUU displays the list of components whose prerequisite conditions are not met. The list of components may comprise hardware components, the Dell OpenManage™ component (software component), or hardware and software components.
If the components in your system meet the prerequisite conditions, SUU does not display the prerequisite failure messages. SUU displays the Comparison Report instead.
Using the Graphical User Interface |
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11 |
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Software Prerequisite Failure
If the list of components that failed the prerequisite check comprises the Dell OpenManage component (software component), SUU displays a software prerequisite failure message as shown in Figure 2-1.
Figure 2-1. Software Prerequisite Failure Message
Fixing the Software Prerequisite Failure
Install the Dell OpenManage component version 4.3 or later before proceeding with the software upgrade. If the Dell OpenManage component is of a version earlier than 4.3, the prerequisites check fails.
To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the Dell Systems Management Tools and Documentation DVD.
You can also click Continue to proceed with the update of hardware components, if applicable. If you click Continue, the row for the Dell OpenManage component is disabled in the Comparison Report as shown in Figure 2-2.
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Using the Graphical User Interface |
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Figure 2-2. Dell OpenManage Component Disabled
Hardware Prerequisites Failure
If the list of components that failed the prerequisite check comprises hardware components, SUU displays a message as shown in Figure 2-3.
Figure 2-3. Hardware Prerequisite Failure Message
Using the Graphical User Interface |
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Fixing the Hardware Prerequisite Failure
Install the hardware prerequisites before proceeding with the upgrade, downgrade, or update. You can also click Continue to proceed with the upgrade of the Dell OpenManage component, if applicable. To install the hardware prerequisites:
1Go to the Dell Support website at support.dell.com.
2Click the icon seen below Drivers & Downloads.
3In the Drivers and Downloads page, perform either of the following steps:
•Click Select Model under the Choose a Model section. Proceed to step 5.
•Click Enter a Tag under the Choose by Service Tag section.
4Enter the service tag of your Dell system in the Enter a service tag field and click Go. Proceed to step 9.
5From the Select Your Product Family menu, select Servers, Storage, Networking.
6From the Select Your Product Line menu, select PowerEdge Server.
7From the Select Your Product Model list, select your PowerEdge system, and click Confirm.
8From the Operating System and Driver Language drop-down menus, select the appropriate operating system and language for your system.
9From the Category drop-down menu, select Systems Management.
10From the table of results displayed, click CD ISO - PowerEdge Updates Prerequisites v1.0 in the File Title(s) column.
11Click Download Now to save the PE Updates prereq cd.iso file on your system. Copy this file to a system that has a CD-burning program and create a bootable CD from the provided .iso file.
This creates the Prerequisites CD.
12Use the Prerequisites CD to bring your system up to meet prerequisite levels.
NOTE: Set the boot order in your system BIOS such that the CD drive is placed ahead of the system hard drive.
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Using the Graphical User Interface |
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13Boot the system that fails to meet the prerequisites with the Prerequisites CD.
NOTE: An additional reboot may be required to complete the prerequisite update. Do not remove the CD until the information on the screen prompts you to do so.
14When prompted, replace the Prerequisites CD with the Dell Server Updates DVD and reboot the system.
If you click Continue, all the rows for the hardware components are disabled in the Comparison Report. If the Dell OpenManage component requires an upgrade, the corresponding row is enabled in the Comparison Report as shown in Figure 2-4. You can proceed to upgrade the Dell OpenManage component.
Figure 2-4. Hardware Components Disabled
Using the Graphical User Interface |
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Software and Hardware Prerequisites Failure
If the list of components for which the prerequisites failed, comprises the Dell OpenManage component (software component) and the hardware components, SUU displays a prerequisite failure message as shown in Figure 2-5.
Figure 2-5. Software and Hardware Prerequisite Failure Message
Fixing the Hardware and Software Prerequisite Failure
You cannot proceed with any hardware or software upgrades without installing the Dell OpenManage component or the hardware prerequisites. To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the Dell Systems Management Tools and Documentation DVD. To install the hardware prerequisites, perform the steps in "Hardware Prerequisites Failure".
You can click Continue to view the Comparison Report as shown in Figure 2-6. All the rows in the Comparison Report are disabled as both, the hardware and software components, failed to meet the prerequisite conditions.
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Using the Graphical User Interface |
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Figure 2-6. Hardware and Software Components Disabled
Continuing With the Upgrade, Downgrade, or Update
Select the packages you want to upgrade. You can also downgrade newer versions of components on your system to the corresponding component version contained in the Dell Server Updates DVD. For more information about downgrading components, see "Downgrading Components".
CAUTION: Do not remove the Dell Server Updates DVD from the DVD drive when you are running SUU.
NOTE: When you perform an upgrade, downgrade, or update, SUU copies all the update packages into a temporary directory on the system. The directory is <%systemdrive%>:\dell\suu in Microsoft Windows and /var/log/dell/suu in Linux. SUU deletes this temporary directory after the update/upgrade/downgrade process is complete. If a reboot is required to complete the update/upgrade/downgrade process, the directory is saved until the reboot process is complete.
Using the Graphical User Interface |
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Checking the SUU Version
From SUU 2.0.0 onwards, when you launch SUU, a warning message is displayed if you are not using the latest SUU version and if a version newer than your current version is available.
Figure 2-7. Version Warning
NOTE: The warning message is displayed only if you are running an older version of SUU.
You can download the latest version of SUU from the Dell Support site at support.dell.com. However, if you want to continue using your current version, click OK to continue.
Comparing System Components With the SUU Repository Components
SUU compares the components installed on your system with the component versions available in the repository and displays the results in a Comparison Report. To view the Comparison Report, click your system’s host name displayed in the left window directory tree.
NOTE: If your system’s host name does not appear in the tree, either you do not have the correct user privileges, or your system does not support SUU. However, you can still browse the repository.
The Criticality column in the Comparison Report denotes the importance of applying the update. There are four levels of criticality: Urgent,
Recommended, Optional, and Inapplicable. These levels are described in Table 2-1.
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Using the Graphical User Interface |
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Table 2-1. Criticality Levels
Criticality Level |
Status |
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Urgent |
It is highly recommended to apply this update as soon as |
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possible. The update contains changes to improve the |
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reliability and availability of your Dell system. |
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Recommended |
It is recommended to apply this update during your next |
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scheduled update cycle. The update contains feature |
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enhancements or changes that help keep your system |
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software current and compatible with other system |
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modules (firmware, BIOS, drivers, and software). |
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Optional |
It is recommended that you review the specifics about the |
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update to determine if it applies to your system. |
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The update contains changes that impact only certain |
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configurations, or provides new features that may/may not |
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apply to your environment. |
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Inapplicable |
This update is not applicable on your system. |
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The component version on your system equals the |
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repository version and hence, no update is required. |
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For every component on your system that is current with the version in the SUU repository, SUU displays a green checkmark icon 
.
For system components that are newer than the repository version components, SUU automatically enables the Enable Downgrade check box if the comparison report lists only the components to be downgraded and no components to be upgraded.
If the comparison report lists both upgrade and downgrade components, you must select the components to be downgraded, select the Enable Downgrade check box, and click the Downgrade button to downgrade these system components to the repository versions. For information on downgrading components, see "Downgrading Components".
SUU displays the Inapplicable icon if the component version on your system equals the repository version. In that case, the update is not applicable on your system.
If the upgrade components are available, SUU enables the Upgrade button on the upper right corner of the Comparison Report (see Figure 2-8). For information on upgrading components, see "Upgrading Components".
Using the Graphical User Interface |
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NOTE: You cannot use SUU to update any firmware or device driver installed on your system that does not match a comparable repository component. You must manually update components installed on your system that do not compare with the repository.
If the Upgrade, Downgrade, or Update button is disabled, one of the following may apply:
•The components on your system are current and do not need to be upgraded.
•The prerequisite check failed. See "Prerequisites" for more information.
NOTE: If the Comparison Report displays the same package name for more than one component in your system, and these components require an Upgrade, it means that a single execution of the package is sufficient to update all the components. Therefore, in the GUI, when you select/deselect one component, all other components that have the same package name are selected/deselected by default.
Figure 2-8. SUU Comparison Report
In this figure, the firmware, driver, and the Dell OpenManage components have been selected for an upgrade as the repository versions are newer than the current versions installed on the system.
One of the firmware components (Dell Remote Access Controller 5 Firmware) is recommended for a downgrade as the currently installed version is newer than the version in the repository.
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Using the Graphical User Interface |
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Upgrading Components
To upgrade components from the repository:
1Select the components that you want to upgrade.
2Click the Upgrade button to apply the components that you have selected for your system. A Confirm Update dialog box prompts for confirmation to upgrade the listed components as shown in Figure 2-9.
Figure 2-9. Upgrade Confirmation
Using the Graphical User Interface |
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