Citizen CT-E351 Service Manual

0 (0)

LINE THERMAL PRINTER

MODEL CT-E351

User’s Manual Mode d’emploi Benutzerhandbuch Manuale dell’utente Manual de Usuario

	WEEE MARK
En	If you want to dispose of this product, do not mix it with general household waste. There is a
	separate collection systems for used electronics products in accordance with legislation under the
	WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.
Ge	Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem
	Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union
	(Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte
	elektronische Geräte und Produkte.
Fr	Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos
	ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils élec-
	troniques conformément à la législation WEEE sur le recyclage des déchets des équipements
	électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable dans les pays de
	l’Union européenne.
	Les appareils et les machines électriques et électroniques contiennent souvent des matières
	dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez de
	façon inappropriée.
Sp	Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter general.
	Existe un sistema de recogida selectiva de aparatos electrónicos usados, según establece la leg-
	islación prevista por la Directiva 2002/96/CE sobre residuos de aparatos eléctricos y electrónicos
	(RAEE), vigente únicamente en la Unión Europea.
It	Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste un
	sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione RAEE
	(Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.
Du	Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er
	bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk voorgeschreven
	verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt binnen de Europese
	Unie.
Da	Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige
	husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter
	i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som kun er
	gældende i den Europæiske Union.
Por	Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação
	que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/ 96/
	CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de uso, em
	vigor apenas na União Europeia.
Pol	Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi domowymi
	odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC) obowiązującej w Unii Europejskiej
	dla używanych produktów elektronicznych należy stosować oddzielne sposoby utylizacji.

— 2 —

Compliance Statement for European Users

CE marking shows conformity to the following criteria and provisions:

Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS directive (2011/65/EU)

Full text of the EU declaration of conformity is available at the following internet address: http://www.citizen-systems.co.jp/english/support/download/printer/others/eu_doc/

IMPORTANT: This equipment generates, uses, and can radiate radio frequencyenergy and if not installed and used in accordance with the instruction manual, maycause interference to radio communications. It has been tested and found to complywith the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCCRules, which are designed to provide reasonable protection against such interferencewhen operated in a commercial environment. Operation of this equipment in aresidential area is likely to cause interference, in which case the user at his ownexpense will be required to take whatever measures may be necessary to correct theinterference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada

This Class A Information Technology Equipment (ITE) complies with Canadian CAN ICES-3(A)/NMB-3(A).

This Information Technology Equipment (ITE) does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Pour L’utilisateurs Canadiens

Cet Equipements informatiques (EI) de la classe A est conforme a la norme CAN ICES-3(A)/NMB-3(A) du Canada.

Le present Equipements informatiques (EI) n’emet pas de bruite radio electriques depassant les limites applicables aux appareils numeriques de la classe A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

— 3 —

ENGLISH

— 4 —

GENERAL PRECAUTIONS

Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.

The information contained herein is subject to change without prior notice.

Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems.

Note that Citizen Systems is not responsible for any operation results regardless of omissions, errors, or misprints in this manual.

Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.

Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product.

Note that Citizen Systems is not responsible for any damage attributable to incorrect operation/handling or improper operating environments that are not specified in this manual.

Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences.

If you find omissions, errors, or have questions, please contact your Citizen

Systems dealer.

If you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

QR Code is a registered trademark of DENSO WAVE INCORPORATED.

Ethernet is a registered trademark of Fuji Xerox Corporation.

CITIZEN is a registered trademark of Citizen Watch Co., Ltd.

All other trademarks are the property of their respective owners.

Citizen Systems use these trademarks in accordance with the license of relevant owners.

—5 —

SAFETY PRECAUTIONS...WHICH SHOULD BE STRICTLY OBSERVED

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury).

In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

After having read this Manual, keep it in a safe, readily accessible place for future reference.

Some of the descriptions contained in this manual may not be relevant to some printer models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols. Be sure to read this information carefully.

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

— 6 —

PRECAUTIONS ON PRINTER INSTALLATION

WARNING

Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight.

* Hot airflow or radiation from a heating device.

* Salty air or corrosive gases. * Ill-ventilated atmosphere.

* Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust.

* Static electricity or strong magnetic fields.

These locations create the risk of printer damage, as well as product failure, overheating, emission of smoke, fire, or electric shock.

They can also result in fire or electric shocks and so should always be avoided.

Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either.

Do not drop any metallic object such as paper clips, pins or screws into the printer.

Do not place a flower vase, pot, or anything containing water on the printer.

Do not spill coffee, soft drinks, or any other liquid into the printer.

Do not spray insecticide or any other chemical liquid over the printer.

Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock.

Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on, dropped or struck).

Never attempt to disassemble or modify the printer.

These actions create the risk of printer damage, as well as product failure, overheating, emission of smoke, fire, or electric shock.

They can also result in fire or electric shocks and so should always be avoided.

This device is not appropriate to be used where a child may be present. Install, store, or use the device where it cannot be reached by a child.

Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

—7 —

CAUTION

Do not use the printer under the following conditions.

Avoid locations subject to vibration or instability.

Avoid locations where the printer is not level.

The printer may fall and cause an injury.

The quality of printing may deteriorate.

Do not obstruct the printer’s air vents. Do not place anything on the printer.

Do not cover or wrap the printer in cloth or blankets.

Doing so could cause heat to build up and deform the case or start a fire.

Avoid using the printer near a radio or TV set or from supplying it from the same electric outlet as these appliances.

Avoid using the printer interconnected with a cable or cord that has no protection against noise.

(For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

Avoid using the printer with a device that is a strong source of noise.

The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adverse-

ly influence the printer, causing data errors or malfunction.

Installed in any orientation other than those specified.

Malfunction, failure, or electric shock may result.

Connect the printer to a ground.

Electric leakage may cause an electric shock.

Do not connect the printer’s ground to any of the following:

*Gas piping

A gas explosion could result.

*Telephone line ground

*Lightning rod

If lightning strikes a large surge of current may cause fire or shock.

*Water pipes

Plastic water pipes should not be used for grounding. (Those approved by a Waterworks Department may be used.)

Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from the electric outlet.

— 8 —

PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

Do not plug or unplug the power cord with a wet hand.

Use the printer only at the specified supply voltage and frequency.

Use only the specified AC adapter with the printer.

Use only the power cord that comes with the printer, and never use the supplied power cord with another device.

Check to make sure that the supply outlet from which the printer is powered has a sufficient capacity.

Do not supply the printer from a power strip or current tap shared with other appliances.

Do not plug the power cord into an electric outlet with dust or debris left on the plug.

Do not use a deformed or damaged power cord.

Do not move the printer while its power is on.

Neglecting to handle it properly may result in printer failure, emission of smoke, fire, or electric shock.

An overload may cause the power cord to overheat, catch fire, or the circuit breaker to trip.

Do not allow anything to rest on the power cord. Do not place the printer where the power cord may be stepped on.

Do not subject the power cord to severe bending, twisting, or pulling. Do not carry the product while it is in this state either.

Do not attempt to modify the power cord unnecessarily.

Do not place the power cord near any heating device.

Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure.

If the power cord sustains damage, contact your Citizen Systems dealer.

Do not leave things around the electric outlet.

Supply power to the printer from a convenient electric outlet, readily accessible in

an emergency.

Pull the plug to immediately shut it down in an emergency.

Insert the power plug fully into the outlet.

If the printer will not be used for a long time, disconnect it from its electric outlet.

Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

— 9 —

CAUTION

Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

These labels indicate that the head becomes hot, so touching it may cause burns, and touching the auto cutter when opening the paper cover may cause cuts on hands.

Do not transport this printer with the paper roll inside.Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

Do not open the paper cover during printing.

Avoid operating the printer without paper properly loaded.

Avoid the use of paper not complying with specifications.

May result in poor print quality.

Avoid using torn pieces of paper or paper spliced with plastic adhesive tape.

Avoid forcibly pulling already loaded paper by hand.

Avoid using a sharp pointed device to operate panel buttons.

Be sure to firmly insert the cable plugs into their mating sockets.

A cross connection may damage the printer’s internal electronics or the host system’s hardware.

Only use the printer with devices that have designated solenoid specifications for the cash drawer interface connector.

Neglecting this caution may result in malfunction or failure.

—10—

To prevent injury and printer failures from worsening, observe the following:

Do not touch the printing surface of the thermal head.

Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working.

In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.

Be careful that the covers do not pinch your hands or fingers.

Be careful of the sharp edges on the printer. Do not allow them to injure you or damage property.

May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

When cleaning the printer, always turn it off and unplug it from the electric outlet.

Use a soft, dry cloth for cleaning the surface of the printer case. For severe stains, use a soft cloth slightly dampened with water.

Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth.

To remove paper dust, use a soft brush.

CAUTION

The thermal head is at a dangerously high temperature immediately after printing.

Allow it to cool off before starting maintenance work.

—11—

THE TABLE OF CONTENTS
1. GENERAL OUTLINE......................................................................		13
1.1	Features.............................................................................................	13
1.2	Unpacking..........................................................................................	14
1.3	Model Classification...........................................................................	15
1.4	Basic Specifications...........................................................................	15
2. EXPLANATION OF PRINTER PARTS...........................................		17
2.1	Printer Appearance............................................................................	17
2.2	Inside the Paper Cover.......................................................................	19
2.3	Other Built-in Functions.....................................................................	20
3. SETUP............................................................................................		22
3.1	Connecting the AC Power Cord.........................................................	22
3.2	Connecting Interface Cables..............................................................	23
3.3	Ethernet (LAN) Interface....................................................................	24
3.4	Connecting the Cash Drawer.............................................................	27
3.5	Precautions for Installing the Printer..................................................	29
3.6	Loading Paper....................................................................................	30
3.7	58-mm Width Roll Paper Partition......................................................	32
3.8	Setting the Long Life Printing (LLP) Function....................................	33
3.9	Precautions for Creating Applications and Practical Operations........	34
3.10	Download Site for Various Electronic Files.......................................	34
4. MAINTENANCE AND TROUBLESHOOTING................................		35
4.1	Periodic Cleaning...............................................................................	35
4.2	Clearing a Cutter Error.......................................................................	36
4.3	Self Test.............................................................................................	37
4.4	Hexadecimal Dump Printing...............................................................	38
4.5	Error Indications.................................................................................	39
4.6	Paper Jams........................................................................................	41
4.7	Precautions for Performing Printing for Which
	Printing Speed Changes....................................................................	41
5. OTHER............................................................................................		42
5.1	External Views and Dimensions.........................................................	42
5.2	Printing Paper....................................................................................	43
5.3	Manual Setting of Memory Switches..................................................	44

—12—

1. GENERAL OUTLINE

The CT-E351 line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals.

These printers have extensive features so they can be used in a wide range of applications.

1.1Features

High-speed printing at up to 250 mm/sec possible

Stylish design

Compact size with the lowest possible height

The front paper eject structure enables use where the height is restricted

Compliant with IPX1 for drip-proof capabilities *

Support for paper widths of 80 mm and 58 mm

High-speed cutter employed

Long Life Printing (LLP) function to increase the head life available

Dual interfaces (USB + serial / Ethernet + USB)

Built-in drawer kick interface

USB-linked power OFF function available

Paper saving function available

Support for the JIS X0213 third and fourth level Kanji character sets

Support for the simplified and traditional Chinese character sets and Hangul character set

Various customizations using the memory switches possible

User created characters and logos can be saved in the user memory

Support for barcodes including 2D barcodes

*: The product has been checked to determine that vertically falling drops of water will have no harmful effect, but the product is not guaranteed to be completely drip-proof.

—13—

1.2 Unpacking

Make sure the following items are included with your printer.

NAME	QUAN-	ILLUSTRATION
	TITY

Printer

AC Adapter (37AD5)	1

AC power cord	1

Partition	1

Cable clamp	1

Sample paper roll	1 roll

Quick Start Guide	2

—14—

1.3 Model Classification

Model numbers indicate printer features according to the following system.

CT - E351 RS E - BK

1.Model name

2.Interface

RS: USB + serial ET: Ethernet+USB

3.Market

U:North America

E:Europe

4.Body case color WH: Pure white

BK: Black

1.4 Basic Specifications

Item		Specifications
Model	CT-E351
Print method	Line thermal dot print method
Print widths	72 mm/576 dots, 68.25 mm/546 dots, 64 mm/512 dots, 52.5 mm/420 dots, 48.75
	m/390 dots, 48 mm/384 dots, 45 mm/360 dots, factory default 72 mm
Dot density	8 × 8 dots/mm (203 dpi)
Print Speed	250 mm/sec (maximum speed, print density level 100%, 2000 dot lines/sec)
Number of print col-	Font	Maximum number of characters	Dot configuration
umns *1		(columns) / 54 mm	(dots)
	Font A	36	12 × 24
	Font B	48	9 × 24
	Font C	54	8 × 16
Character size *2	Font A:1.50×3.00 mm, Font B:1.13×3.00 mm, Font C:1.00×2.00 mm
Character type	Alphanumeric characters, international characters, PC437/850/852/857/858/860/863
	/864/865/866, WPC1252, Katakana, ThaiCode 11/18 (1Pass/3Pass), TCVN-3,
	Kanji (JIS first, second, third, and fourth level), Kana, extended characters,
	JIS X0213, GB18030, BIG5, KS Hangul, EUC Hangul
User memory	384 KB (capable of storing user-defined characters and logos)
Bar code types	UPC-A/E, JAN(EAN) 13 digits/8 digits, ITF, CODE39, CODE128, CODABAR(NW-7),
	CODE93, PDF417, QR Code, GS1-DataBar

—15—

Item	Specifications
Line spacing	4.25 mm (1/6 inch) (Variable by command)
Paper roll	Roll paper: 80 mm x max. ø83 mm
	Paper thickness: 53 to 85 μm (paper roll inner diameter 12 mm / outer diameter
	18 mm)
Interface	USB + serial / Ethernet + USB
Cash drawer kick-out	Supports 2 cash drawers
Input buffer	4 K bytes/45 bytes
Supply voltage	DC 24 V ±5%
Power consumption	Approximately 2.0 A (average), approximately 0.1 A (standby)
AC Adapter	Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA
(37AD5)	Rated output: DC 24 V, 2.1 A
Weight	Approximately 1.3 kg
Outside dimensions	125 (W) × 165 (D) × 108 (H) mm
Operating temperature	5 to 45°C, 10 to 90% RH (no condensation)
and humidity
Storage temperature	-20 to 60°C, 10 to 90% RH (no condensation)
and humidity
Reliability	Print head life: 150 km, 300 million pulses (room temperature, room humidity, speci-
	fied recommended paper, specified paper thickness), Auto cutter life: 1.5 million cuts
	(3-inch), 1 million cuts (2-inch) (room temperature, room humidity, specified recom-
	mended paper, specified paper thickness)
Safety standard *3	UL, C-UL, FCC Class A, CE Marking

Notes:

*1: The number of printable columns is selected using a memory switch.

The numbers of columns noted in this table refer to typical models. The number of columns varies depending on specifications.

*2: Characters appear small because the dimensions include a blank area surrounding each character.

*3: This standard applies when our AC Adapter (37AD5) is used.

—16—

2.EXPLANATION OF PRINTER PARTS

2.1Printer Appearance

Names of parts

3 4 5

1.Paper cover

Open to load paper.

Also open to clear a cutter error.

*The paper cover cannot be used for manual cutting.

Refer to 4.2 Clearing a Cutter Error

2.Cover open lever

Use to open the paper cover.

3.POWER button

Hold down two or three seconds to switch power on or off.

4.FEED button

Press this button to feed paper.

In case of a cutter error, press the FEED button with the paper cover closed after removing the cause.

The printer enters the mode for setting memory switches and running self test.

Refer to 4.3 Self Test

Refer to 5.3 Manual Setting of Memory Switches

5.Operation panel

6.Rear connectors

—17—

Two LEDs and two keys are placed on the operation panel.

		LED name	Description

			Turns on when the power is turned on and turns off when the power is
		POWER LED	turned off.
		POWER LED	turned off.
			Flashes when a memory error occurs and when data is being received.
		ERROR LED	Flashes when the print head is hot, when the paper cover is open,
		ERROR LED	when a cutter error occurs, and so on.
			when a cutter error occurs, and so on.

					Refer to 4.5			Error Indications
Rear connectors
3	2	1	4	3		2	4	5	6

USB + serial

Ethernet + USB

1.Serial connector (serial, USB, etc.) Connect to the interface cable.

2.Cash drawer kick-out connector

Connect to the cable from the cash drawer.

3.Power connector

Connect to the AC adapter cable.

4.USB connector

5.Ethernet connector

6.Panel button

The current configuration information can be printed.

For details, refer to “Ethernet (LAN) Interface” in Section 3.3.

Refer to 3.3 Ethernet (LAN) Interface

—18—

2.2 Inside the Paper Cover

3 4

1.Print head (thermal)

Prints characters and graphic data on paper (paper rolls).

2.Paper end (PE) sensor

Detects when there is no paper. Printing stops when this sensor detects there is no paper.

3.Platen

Feeds the paper.

Do not remove the platen except to do maintenance.

4.Auto cutter Cuts the paper.

Refer to 5.3 Manual Setting of Memory Switches

—19—

2.3Other Built-in Functions

Buzzer

Buzzes when errors occur or when operations or command operations are performed.

Refer to 4.5 Error Indications

User memory

You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

Memory switch

Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off.

USB-linked power OFF (When MSW6-3 of memory switch is set to ON)

When the printer is connected to PC by USB, the printer becomes the state of USBlinked power OFF after 3 seconds when PC power off or USB connection lost.

This mode is canceled when the PC is turned back on or when a USB connection is established.

CAUTION

Since the POWER LED is unlit when the state of USB-linked power OFF, it cannot be identified from the power OFF.

Pressing the POWER button while the state of USB-linked power OFF turns on power normally.

Paper saving functions

Memory switches MSW8-3 through MSW8-4 can be used to configure the settings below, which save paper.

Top margin suppression

The printer back feeds the paper before printing which reduces the blank space at the top edge of the paper.

The back feed amount can be specified.

Line gap reduce

Automatically compresses the linefeed amount between lines. The compression ratio can be specified.

—20—

CAUTION

Remove the partially cut paper before performing back feed for starting printing.

The cut paper may be torn off in the next printing process, which may cause a problem.

Auto side shift (MSW8-6)

This function dissipates heat load during frequent heat generation by a vertical ruled line or other specific head heating element.

If no data is received within 15 seconds after each cut or print, the print position is automatically slid N* dots to the right. The original print position is returned to at the next slide timing.

*N is the MSW8-6 setting value.

CAUTION

If the right margin is too narrow, this may result in some print characters being cut off.

This function is disabled under initial settings.

To enable this function, use MSW8-6 to specify an appropriate value for the maximum slide amount.

—21—

3.SETUP

3.1Connecting the AC Power Cord

1.Turn off the power.

2.Connect the power connector to the AC adapter cable connector.

Next, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

1. Cable connector

2. Power connector

3.AC adapter

4.AC inlet

5.AC power cord

CAUTION

Use only the specified AC adapter.

Always hold the AC adapter’s cable connector by the connector when removing or inserting it.

Use an AC power source that does not also supply power to equipment that generates electromagnetic noise.

Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a wire.

If a lightning storm is approaching, unplug the AC power cord from the electric outlet. A lightning strike may cause a fire or electric shock.

Keep the AC power cord away from heat generating appliances. The insulation on the AC power cord may melt and cause a fire or electric shock.

If the printer is not going to be used for a long time, unplug the AC power cord from the electric outlet.

Place the AC power cord so that people do not trip on it.

—22—

3.2Connecting Interface Cables

1.Turn off the power.

2.Orient the interface cable correctly and insert it into the interface connector.

USB + serial

Ethernet + USB

CAUTION

When disconnecting the cable, always hold the connector.

Be careful not to insert the USB cable into the cash drawer kick-out connector.

To connect more than one printer to a single computer by USB, you must change the serial number of the USB interface.

Hold the connector of the LAN cable perpendicular and straight when connecting or disconnecting it. Doing it at an angle may cause the connector to misconnect.

Use a serial cable with the connection layout shown below.

9-pin (female) - 9-pin (female) cable

PC			Printer

Signal	Pin	Pin	Signal

RXD	2	2	RXD

TXD	3	3	TXD

DTR	4	4	DTR

SG	5	5	SG

DSR	6	6	DSR

RTS	7	7	RTS

CTS	8	8	CTS

CAUTION

Place the interface cable so that people do not trip on it.

—23—

3.3 Ethernet (LAN) Interface

The following describes an overview of the Ethernet (LAN) interface. For details on this function, refer to a separate manual.

Note that the Ethernet (LAN) interface is not available in the USB + serial model.

Panel button operation

The function of the panel button is as follows.

Panel button

Printing network setup information Press the panel button.

Returning to factory settings

Hold down the panel button. A buzzer* will sound and then hold down the panel button again within 3 seconds. It returns network settings to its factory settings.

*Depending on settings, the buzzer may not sound.

CAUTION

The board will automatically restart after this operation is complete.

If settings are configured to obtain an IP address from a DHCP server automatically, the new

IP address may be different from the previous one.

LED Functions

The tables below explain how to interpret LED indications.

1 2

—24—

1. Network transmission speed

Transmission speed	LED (green)
100 Mbps	Lit
10 Mbps/Not connected	Unlit

2. Network status

Status	LED (yellow)
Connected	Lit
Not connected	Unlit
Data transmission in	Flashing
progress

Changing network settings

You can use a web browser to access a special settings page to check and change board settings.

 Access the special settings page

1.Use a web browser to access the URL of the special settings page. Enter the IP address assigned to the printer as the part of URL. (Example: For an IP address of 169.254.1.10, input: http://169.254.1.10.)

2.This displays the page to display the current status.

—25—

3.Press the [Change Settings] button to enter the following Change Settings screen. For details, refer to a separate manual.

—26—

3.4Connecting the Cash Drawer

1.Turn off the power.

2.Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer.

3.Remove the screw for the ground wire.

4.Screw the cash drawer’s ground wire to the body of the printer.

2 3

1 4

1.Cash drawer kick-out connector

2.Cash drawer kick-out cable connector

3.Ground wire

4.Screw for ground wire

CAUTION

Connect only the cash drawer kick-out cable to this connector. (Do not connect a telephone line.)

Signals cannot be output from the cash drawer kick-out connector while printing.

Hold the connector of the drawer kick cable perpendicular and straight when connecting or disconnecting it. Doing it at an angle may cause the connector to misconnect.

(1) Connector pin configuration

No.

Signal

Function

Frame ground

DRAWER1

Cash drawer 1 drive signal

DRSW

Cash drawer switch input

VDR

Cash drawer drive power supply

DRAWER2

Cash drawer 2 drive signal

GND

Signal ground (common ground on circuits)

Connector used:TM5RJ3-66 (Hirose) or equivalent

Applicable connector: TM3P-66P (Hirose) or equivalent

—27—

(2)Electric characteristics

1)Drive voltage: 24 VDC

2)Drive current: Approx. 1 A max. (not to exceed 510 ms.)

3)DRSW signal: Signal levels: “L” = 0 to 0.5 V, “H” = 3 to 5 V

(3)DRSW signal

Status can be tested by commands.

(4)Drive circuit

Cash drawer kick-out connector

Shielded

Cash drawer open/ close switch

Cash drawer				Printer

CAUTION

Cash drawers 1 and 2 cannot be operated at the same time.

The solenoid used for the cash drawer should be 24 Ω or more. Do not allow the electric current to exceed 1 A. Excessive current could damage or burn out the circuits.

—28—

3.5 Precautions for Installing the Printer

This printer can only be positioned horizontally. It cannot be positioned vertically or on a wall.

Horizontal position

Vertical position

CAUTION

Do not use the printer under the following conditions.

Avoid locations subject to vibration or instability.

Locations that are very dirty or dusty.

Avoid locations where the printer is not level.

The printer may fall and cause an injury.

The quality of printing may deteriorate.

Oriented other than as specified.

Malfunction, failure, or electric shock may result.

—29—

3.6Loading Paper

1.Turn on the power.

2.Flip up the cover open lever to open the paper cover.

CAUTION

When pressing up on the lever, take care that you do not pinch your fingers in the gap above the top of the lever.

3.Load the paper roll so that the printable side of the paper is facing up, as shown by arrow A.

4.Pull a few centimeters of paper straight out in the direction of arrow B.

5.Close the paper cover until you hear a click. Paper is fed and cut automatically (by the factory setting).

—30—

+ 203 hidden pages

Citizen CT-E351 Service Manual

WEEE MARK

Compliance Statement for European Users

GENERAL PRECAUTIONS

SAFETY PRECAUTIONS...WHICH SHOULD BE STRICTLY OBSERVED

PRECAUTIONS ON PRINTER INSTALLATION

PRECAUTIONS IN HANDLING THE PRINTER

DAILY MAINTENANCE

THE TABLE OF CONTENTS

1. GENERAL OUTLINE

1.1Features

1.2 Unpacking

1.3 Model Classification

1.4 Basic Specifications

2.EXPLANATION OF PRINTER PARTS

2.1Printer Appearance

2.2 Inside the Paper Cover

3.SETUP

3.1Connecting the AC Power Cord

3.2Connecting Interface Cables

3.3 Ethernet (LAN) Interface

3.4Connecting the Cash Drawer

3.5 Precautions for Installing the Printer

3.6Loading Paper