Citizen CLP 621 User Manual

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SER'S

ANUAL

Thermal Transfer Barcode & Label Printer

CLP-621

Before Operation

INTRODUCTION -------------------------------------------------------------------- 3 COMPLIANCE STATEMENT FOR EUROPEAN USERS----------------------------- 4 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ----------------------- 4 EMI COMPLIANCE STATEMENT FOR CANADIAN USERS------------------------ 5 ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS ----- 5 Important Safety Instructions ------------------------------------------------------- 6 Notice--------------------------------------------------------------------------------- 7 SAFETY INSTRUCTIONS ------------------------------------------------------------8

Chapter 1 Setup

Confirmation of Carton Contents -------------------------------------------------10 Part Names and Functions---------------------------------------------------------- 11 Connection to Power --------------------------------------------------------------- 17 Driver Installation ------------------------------------------------------------------- 17 Connection to a Computer -------------------------------------------------------- 18

Chapter 2 Printer Operation

Power ON/OFF ----------------------------------------------------------------------19 Normal Operating Mode ---------------------------------------------------------- 20 Setting the Media ------------------------------------------------------------------ 22 Setting the Ribbon ----------------------------------------------------------------- 26 Mode Settings ---------------------------------------------------------------------- 29 Setting the print method ---------------------------------------------------------- 38

Chapter 3 Printer Adjustments

Sensor Adjustments --------------------------------------------------------------- 39 Media Thickness Adjustment ----------------------------------------------------- 42 Media Width Adjustment ---------------------------------------------------------- 43 Adjusting the Ribbon -------------------------------------------------------------- 44 Cleaning ---------------------------------------------------------------------------- 46

Chapter 4 Troubleshooting ----------------------47

Appendixes

Specifications ---------------------------------------------------------------------- 49 Interfaces --------------------------------------------------------------------------- 52 Replacing the Interface Board ---------------------------------------------------- 58

INTRODUCTION

Thank you very much for purchasing Citizen's thermal transfer barcode & label printer Model CLP-621 that offers high performance printing at 4 inches per second on 4.1 inch media at very low cost.

❚❚❚ Main Features ❚❚❚

<High-speed, high-quality printing>

This printer can be used for high-speed high-quality printing thanks to its direct thermal method and thermal transfer method that use a line thermal printhead together with its 32 bit RISC CPU and its 'history control IC'.

• It is easy to change the printer’s settings on the operation panel, thanks to its unique and simple VuePrint menu system.

• Its high-lift printhead and mechanism means that media and ribbon can be loaded with ease and it is constructed for easy thermal printhead cleaning, etc.

• Media width adjustment, media thickness adjustment, and media sensor adjustment can all be made easily by the user using the colour-coded operator controls.

In addition to a serial port, an IEEE1284 (ECP mode) and USB1.1 are standard equipment, for quick data transfer and printing.

The CLP-621 has an optional internally housed Ethernet and a wireless LAN print server.

The auto-cutter and peeler units are designed so that they can be installed easily.

The adjustable media sensors - which allow the sensors to be positioned in different locations across the media - are standard features making the printer ideal for use with special media.

The interface, power switch etc. are installed towards the back and the top cover opens and closes vertically so that the sides of the printer are not restricted.

COMPLIANCE STATEMENT

FOR EUROPEAN USERS

CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (73/23/EEC)/EN60950-1 EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

EMI COMPLIANCE STATEMENT

FOR CANADIAN USERS

This Class A digital apparatus complies with Canadian ICES-003.

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

ETAT DE CONFORMITE EMI A L’USAGE

DES UTILISATEURS CANADIENS

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas installé et utilisé correctment, c’esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de latélévision.

Le présent appareil numérique n’émet pas de bruite radio électriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n’y a pas de garantie contre les interférences avec les réceptions radio ou télévision, provoquées par la mise en et hors circuit de l’équipment; aussi, il est demandé a l’utilisateur d’essayer de corriger l’interférence par l’une ou plus des mesures suivantes:

• Réorienter l’antenne de réception.

• Installer l’ordinateur autre part, par égard pour le récepteur.

• Brancher l’ordinateur dans une prise de courant différente de façon à ce que l’ordinateur et le

récepteur soient branchés sur des circuits différents.

Important Safety Instructions

• Read all of these instructions and save them for later reference.

• Follow all warnings and instructions marked on the product.

• Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp

cloth for cleaning.

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage

to the product.

• Slots and openings on the cabinet and the back or bottom are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

• This product should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

• This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked on.

• If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and

7.5 amperes for 220V-240V outlet.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

• Except as explained elsewhere in this manual, don't attempt to service this product yourself. Opening and removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.

• The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket outlet is installed near the equipment and shall be easily accessible.

• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A. When the power cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally when the operating instructions are followed. Adjust only

those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product

to normal operation. E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance, indicating a need for service.

Notice

• Before use, be sure to read this manual. And keep it handy for reference when needed.

• The contents of this manual may change without prior notice.

• Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly

prohibited.

• We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.

• We are not liable for any problems resulting from the use of optional products and consumable supplies other than the designated products contained herein.

• Do not handle, disassemble or repair the parts other than those specified in this manual.

• We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.

• Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for

any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.

• Please contact us if there are any mistakes or ambiguities within this manual.

• If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.

SAFETY INSTRUCTIONS

which must be strictly observed !

• To prevent personal injury or property damage, the following shall be strictly observed.

• The degree of possible injury and damage due to incorrect use or improperly following

instructions is described below.

Warning

Caution

: This is a mark to call attention to the reader.

Indicates a situation which, if not observed and handled properly, could result in death or serious injury.

Indicates a situation which, if not observed and handled properly, could result in injury.

Warning

Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the printer off immediately and remove the power cord from the outlet, then consult our service personnel.

• Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.

• Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed

with salt or gas.

• Do not use a power voltage or frequency other than those specified.

• Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the

power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or interface cable is increased.

• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

• Do not plug the power cord into an outlet with many loads.

• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If

drink or water is spilled, first be sure to turn the power off and remove the power cord from the outlet, then consult our service personnel.

• Do not disassemble or modify the printer.

Discard or safely store the plastic packing bag. This bag should be kept away from children.

If the bag is pulled over a child’s head, it may cause suffocation.

General Precautions

Caution

• Prior to operation, read the safety instructions carefully and observe them.

• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

• Be careful when moving or carrying the printer. Dropping the printer may cause injury or property

damage.

• Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could

slam shut, possibly causing injury.

• When the cover is open, be careful of the corners of the cover. They could cause injury.

• Do not open the printer during printing.

• When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner,

trichloroethylene, benzine, ketone or similar chemicals.

• Do not use the printer where there is a lot of oil, iron particles, or dust.

• Do not spill liquids or spray insecticide on the printer.

• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

• Operate the control panel properly. A careless, rough handling may cause problems or malfunction.

Do not use such sharp-edged tool as a ballpoint pen for operation.

• Be careful of the edges of the plates so injury or property damage is possible.

• If a problem occurs during printing, stop the printer immediately and unplug the power cord from

the outlet.

• When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.

Precautions When Installing the Printer

Caution

• Prior to operation, read the safety instructions carefully and observe them.

• Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner

or heater or other source of unusually high or low temperature or humidity or excessive dust.

• Do not place the printer where chemical reactions occur, such as in a laboratory.

• Do not place the printer where air is mixed with salt or gas.

• The printer must sit on a firm, level surface where there is ample ventilation. Never allow the

printer's air vent to be blocked by a wall or other object.

• Do not put anything on the top of printer.

• Do not place the printer near a radio or television, and do not use the same wall outlet for the

printer and radio or television. Radio or television reception could be adversely affected.

• Do not put anything on the power cord or step on it.

• Do not drag or carry the printer with the power cord or interface cable.

• Avoid plugging the power cord into an outlet with many loads.

• Do not bundle the power cord when inserting the plug.

• Always grip the plug housing, not the cord, to plug/unplug the power cord.

• Make certain the power is turned off before connecting/disconnecting the interface cable.

• Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable,

use the shielded cable or twisted pair for each signal.

• Place the printer near the outlet where the power cord can be unplugged easily to shut off power.

• Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated

and there will be danger of electric shock.

Setup

Confirmation of Carton Contents

Removing the Packing Material

The printer is shipped with adhesive tape in place to hold the top cover closed. Simply remove the two pieces of tape on either side of the top cover. Then simply open the cover by lifting up and tipping it backwards.

There is another strip of adhesive tape that must be removed which holds the mechanism closed for shipping. Remove the tape and attached paper by carefully peeling from the plastic case.

Retain the tape should you need to transport the printer again. A further piece of packing paper is inside the mechanism and you can remove this when the head is opened as explained below.

Check that the following accessories are included with the printer in the carton.

Ribbon holder

Paper core

Test ribbon

Media holder guide

Head cleaner

Media holder bar

Test label media Power cord

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CD-ROM (User's Manual)

Quick-start Guide

Printer

Note: The empty carton and packing materials should be stored for future

shipping of the printer.

Caution

• Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.

• When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.

• Be careful of the edge of the cover when the cover is opened. It may cause injury or property damage.

• Be careful of the edges of the metal plates so injury or property damage is possible.

Part Names and Functions

Front View

Setup

Operation Panel (p.15)

1 Top cover

Is opened vertically to set media or ribbon.

2 Heat discharge vent

It allows warm air to vent from the printer. Be sure not to block it with media etc.

3 Operation panel

This is used to make changes and adjustments to the printer and its configuration.

4 Ribbon window

The amount of ribbon remaining can be checked through this window.

5 Media window

The amount of media remaining can be checked through this window.

Setup

Part Names and Functions

Inside the printer

Setting the Ribbon (p.26)

1 Ribbon winding selection switch

This switch allows selection of inside-wound ribbons (also known as "ink in") and outside wound ribbons ("ink out"). Remember, the inked surface should be facing AWAY from the printhead surface!

• To use an inside wound ribbon, push the switch up.

Citizen Hint: To test which surface of the ribbon has ink on it, gently stick a small piece of adhesive label to the surface of the ribbon. When you remove the label, you should see ink on the adhesive label - if the label was touching the inked surface.

2 Ribbon drive unit

3 Head close knob

Push the head close knob to lock the mechanism closed. If you push on another part of the mechanism, the printer may not lock closed correctly.

4 Ribbon holder

It is used to attach the ribbon and paper core.

• To use an outside wound ribbon, push the switch down.

5 Front cover

It is removed to install optional units such as the peeler or cutter.

Setup

Part Names and Functions

Ribbon Tension Adjustment (p.44)

Ribbon Balance Adjustment (p.45)

Media Width Adjustment (p.43)

Ribbon Tension Adjustment (p.44)

1 Front (winding side) ribbon tension adjustment knob

This is adjusted according to the width of the ribbon that is used. It is also used when the ribbon is wrinkled or slips.

2 Front (winding side) ribbon left-right balance adjustment knob

It is used to perform an adjustment when the ribbon is wrinkled. Normally set it to the center position.

3 Media width adjustment dial

It is adjusted to match the width of the media.

4 Back (feeding side) ribbon tension adjustment knob

This is adjusted according to the width of the ribbon that is used. Use it basically in the same way as the front adjustment knob.

Ribbon Balance Adjustment (p.45)

Media Thickness Adjustment (p.42)

5 Back (feeding side) ribbon left-right balance adjustment knob

It is used to perform an adjustment when the ribbon is wrinkled. Normally set it to the center position.

6 Media thickness adjustment dial

It is adjusted to match the thickness of the media.

7 Large blue-head open lever

The head unit can be raised to install media by pushing this lever. It locks the head unit during printing.

Setup

Part Names and Functions

-1

Setting sensor positions (p.24)

Sensor Adjustments (p.39)

Installing the Media (p.25)

-2

1 Thermal printhead

This is the printhead. Avoid touching this with your fingertips and leaving grease or dirt on the printhead surface.

2 Sensor arm

The media can be installed by raising this arm. The media can be held in place by lowering this arm.

3 Upper sensor (3-1) and bottom sensor (3-2)

When used as a transparent sensor (for labels and tags with notches), it is used by matching the sensor markings of the upper sensor and the bottom sensor. When used as a reflective sensor, it is used by matching the sensor marking on the bottom sensor with the position of the black mark on the liner or media backing.

4 Media guides

(Left fixed media guide (4-1) and right movable media guide (4-2))

The end of the media is matched to the left fixed media guide, then the right side movable media guide is moved horizontally to match it to the media size. And the movable media guide is used as a guide to match the upper sensor and bottom sensor when using the transparent sensors.

5 Platen

Interlocked with the thermal printhead, it feeds media backwards or forwards.

6 Optional unit connector cover

It is opened when the cables of the cutter unit and the peeler unit are connected. Do not remove during normal use.

7 Media holder guide

This guide is moved horizontally to match the media size. The guide can be sliding it from the holder bar.

8 Media holder bar

The media is supported by the media holder bar when installed in the printer.

Operation Panel

Setup

Part Names and Functions

LED Functions (p.21)

Normal Operating Mode (p.20)

1 POWER LED

This is lit when the printer power is on. (green)

2 PRINT LED

This is lit when the printer is able to print. (green)

3 CONDITION LED

This is on when selecting settings. (orange)

4 ERROR LED

This is lit or flashes when the printer is in an alarm or error status. (red)

5 PAUSE key

This temporarily stops printing.

6 FEED key

This key feeds the media to the top of the next label or form.

7 STOP key

This stops printing or cancels the alarm.

8 MODE/REPEAT key

This key exits current status in the menu setting mode or reprints the final label, depending on printer status.

Setup

Part Names and Functions

Rear View

Serial Interface (p.52)

Parallel Interface (p.54)

USB Interface (p.57)

Power ON/OFF (p.19)

Connection to Power (p.17)

1 Serial interface (RS232C)

This receives serial transmission of data from a host computer.

2 Parallel interface (Centronics parallel or IEEE1284)

This receives parallel transmission of data from a host computer.

3 USB interface

This receives USB transmission of data from a host computer.

4 Power switch

The is the power switch for the printer.

5 Power cord inlet

The connector of the enclosed power cord is connected here.

Setup

Connection to Power

1. Check that the power switch to the printer is turned OFF.

2. Connect the connector of the power cord to the power cord inlet on the printer.

3. Insert the plug of the power cord in the AC outlet.

Power Switch

AC Outlet

Power Cord Inlet

Caution

Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Driver Installation

The computer may automatically detect the presence of the new printer when it is first started, depending on the computer type, interface and operating system. Follow any on-screen instruction and also instructions supplied with any additional CD-ROM or floppy disk included with your printer. Your supplier will assist you with the correct drivers and software which are compatible with your particular computer system.

Setup

Connection to a Computer

This product has three interfaces that can be used to receive printing data: a serial port (RS232C), parallel port (IEEE1284, Non-L. P. S.), and a USB port (USB1.1). An optional internal Ethernet or Wireless LAN port can be added by your dealer. With the exception of a wireless LAN connection, an interface cable is necessary to connect the printer to a computer. To connect the cable, proceed as follows:

1. Turn OFF both power switches of the printer and the computer.

2. Connect one end of the interface cable to the interface connector on the back of the printer and secure it with locks or locking screws, where available.

3. Connect the other end of the interface cable to the interface connector on the computer and secure it with locks or locking screws, where available.

Serial Interface (p.52) Parallel Interface (p.54) USB Interface (p.57)

Replacing the Interface Board (p.58)

Parallel Interface Cable

USB Interface Cable

Serial Interface Cable

Note: If the optional Ethernet or wireless LAN port is used, the standard

parallel port is removed from the printer, so the parallel interface cannot be used.

Printer Operation

Power ON/OFF

Turning on the power

1. Turn on the power switch on the back of the printer.

2. The POWER and PRINT LED are lit.

Printer Operation

Operation Panel

Power Switch

Turning off the power

1. Turn off the power switch on the back of the printer.

2. The POWER and PRINT LED go off.

Power Switch

Printer Operation

Normal Operating Mode

Menu Setup Mode (p.31)

When the power is turned on, the printer enters normal operating mode. The control keys activate the following functions.

1 PAUSE key: Temporarily pauses printing

• When this key is pushed once, the PRINT LED turns off and the printer

temporarily pauses.

• When it is pushed during printing, the printer pauses after the label

currently being printed is issued. Pressing the key a second time restarts printing and the remaining number of designated labels are printed.

2 FEED key: Feeds media

• Pressing this key feeds media to the print start position. The distance

it is fed is determined by automatically detecting the front end of the media when using label media, and when continuous media has been designated, a fixed quantity is fed, then feeding stops.

• When the TEAR OFF setting is effective, feeding stops when the media

has been fed to the TEAR OFF location.

• When the optional cutter unit is installed, the media is fed to the cut

position then it is cut. Regardless of whether there is or is not a cut operation setting on the setting menu, if the unit is installed, the media is cut each time it is fed.

• If the optional peeler unit is installed, the media is fed to the peeling

location. When the media is pausing at the peeling position, feeding does not occur, even if the FEED key is pushed.

3 STOP key: It stops printing and cancels the alarm

Pushing this key once during printing puts the printer in pause mode after the label is issued. It is possible to cancel 1 batch of label issuing data by pressing the STOP key for 4 seconds or longer in pause status. (The PRINT LED flashes at high speed during cancel.)

4 MODE/REPEAT key:

Pressing this key reprints the last label in PRINT status (when the PRINT LED is lit) The last label issued depends on the selection of the”MODE/ REPEAT key” menu.

Printer Operation

Normal Operating Mode

LED Functions

1 POWER LED

It lights up when printer power is turned on. (green)

2 PRINT LED

This is lit when the printer is able to print. (green)

3 CONDITION LED

This is on when selecting settings. (orange)

4 ERROR LED

This is lit or flashes when the printer is in error status. (red)

Table of Alarm and Error Indications

In addition to normal operating mode, when an abnormal condition is detected in the printer, an alarm sounds and each LED either lights up or flashes to indicate the type of error.

Item

When the STOP key has been pushed

Abnormal head temperature

Abnormal motor temperature

Head open

Media end

Media out (media location cannot be detected)

Abnormal head resistance

Ribbon feed error

Ribbon end OFF

Communication error (reception buffer overrun)

Communication error (parity, framing)

Communication error (transmission buffer overflow)

Auto cutter abnormality (jamming etc.)

Auto cutter temperature abnormal

LED

OFF OFF

ON OFF

OFF

OFF OFF ON

ON OFF

Time Axis 

Wide on/off marks indicate slow LED flashing. Small circle on/off marks indicate quick LED flashing.

CONDITION

LED

ON OFF

ONOFF

OFF

ON OFF

ON OFF ONOFF

ON OFF

ONOFF

: ON, : OFF

ERROR

LED

OFF

ON OFF

OFF

Printer Operation

Setting the Media

Media Sizes

The position of label and tag media is sensed by either a transparent sensor or a reflective sensor. Transparent sensor: Detects the gaps between label media and notches of

tag media

Reflective sensor: Detects the black mark

Label media

F E

A Label width 19.50 (0.77) 118.00 (4.65)

B Liner width 19.50 (0.77) 118.00 (4.65)

C Label left edge position 0 (0) 2.54 (0.10)

Length of gap between labels

E Label length 6.40 (0.25) 812.8 (32.00)

F Label pitch 6.40 (0.25) 812.8 (32.00)

G Liner thickness 0.06 (0.0025) 0.125 (0.0049)

H Total media thickness 0.06 (0.0025) 0.25 (0.01)

Position of right edge of notch

Position of left edge of notch

K Notch length 2.54 (0.10) 17.80 (0.70)

L Right edge of black mark 15.00 (0.59) 66.50 (2.62)

M Left edge of black mark 0 (0) 51.5 (2.02)

N Black mark width 3.18 (0.125) 17.80 (0.70)

Label

Transparent sensor

Notch detection Black mark detection

Min. value mm (inches) Max. value mm (inches)

2.54 (0.10) 812.8 (32.00)

3.60 (0.14) 60.80 (2.39)

0 (0) 57.20 (2.25)

Continuous media

Printed area

Reflective sensor

Media direction

Menu Setting Table (p.36)

* Use a transparent sensor for label media gaps and media with black marks. * Use a transparent sensor for fan fold media. * If the label pitch is 1 inch or less, set the Small Media Adjustment menu to ON and

match it to the label that uses the value of the Small Media Length menu.

Printer Operation

Setting the Media

Installing the Media

1. Push the large blue-head open lever to release the head unit, and then lift the sensor arm by hand as shown below.

Media Sizes (p.22)

Head unit

Sensor arm

Large blue-head open lever

2. Firstly, slide the two black plastic parts of the media holder assembly together. Ensure correct alignment of the guide with the bar as it can only be installed in one direction.

3. Slide the roll of media over the media bar. The media guide must be on the right side of the roll of media (as viewed from the front of the printer) with the flat surface of the media guide touching the roll.

Media holder guide

Media holder bar

4. Set the media roll and media holder in to the printer as shown above. It is advisable to pull a length of media forwards and through the mechanism ready for later positioning.

5. Move the media roll so it is touching the leftside of the housing. Then slide the black media guide so it is touching the media on the right side.

Note: Do not try to hold the media too tightly with these guides as it will

cause the printer to jam during printing.

Movable media guide

Upper sensor

Bottom sensor

Transparent sensor marker

Upper sensor marker

Front

Aligned with the marker

Platen

Printer Operation

Setting the Media

Sensor Selection Method (Transparent ↔ Reflective) (p.39)

Adjusting the Transparent sensor (p.40)

6. Setting sensor positions.

When using a transparent sensor

Move the bottom sensor close to the center of the width of the media, then align the upper sensor marker and the bottom sensor marker (white) using the movable media guide. When using media that is 4 inches wide, position the upper sensor and the bottom sensor all the way to the right (large blue-head open lever side).

Adjusting the Reflective sensor (p.41)

When using a reflective sensor

Adjust the position of the sensor so that the reflective sensor marker of the bottom sensor is at the center of the black mark of the media as shown below.

Black mark

Bottom sensor

Platen

Media

Black mark

Reflective sensor marker

Front

Printer Operation

Fixed media guide

Sensor arm

Movable media guide

Setting the Media

7. Align the media with the left fixed media guide (2 locations), align the right movable media guide with the media width, and lower the sensor arm.

Media Thickness Adjustment (p.42)

Media Width Adjustment (p.43)

8. Push the head close knob to lower and lock the head unit. Be sure to always push the head close knob to lock the head unit. Align it with the width of the media that has been set, then set the media width and media thickness adjustment dials. See “Chapter 3 Printer Adjustments”.

Head unit

Head close knob

Media thickness adjustment

Media width adjustment

9. With the power switched on, push the FEED key to feed the media. It will halt at the next print start position.

Ribbon winding selection switch

Printer Operation

Setting the Ribbon

The following kinds and sizes of ribbons can be used.

Types ...................................................... Inside wound and outside wound ribbon

Recommended ribbon ........................ B110A Made by Ricoh

Max. ribbon width ............................... 114.0 mm (4.50 inch)

Min. ribbon width ................................ 25.4 mm (1.00 inch)

Max. ribbon length.............................. 360.0 m (1,181 ft)

Max. roll diameter ............................... 74.0 mm (2.90 inch)

Inner diameter of the paper core ....25.4 ± 0.25 mm (1.00 ± 0.01 inch)

Lead tape length..................................Less than 80.0 mm

Setting method

Ribbon winding selection switch (p.12)

1. Check the kind of ribbon used and set the ribbon winding selection switch. This is the method for installing an outside wound ribbon.

This switch allows selection of inside-wound ribbons (also known as "ink in") and outside wound ribbons ("ink out"). Remember, the inked surface should be facing AWAY from the printhead surface!

2. Place the attached ribbon and paper core separately on one of the two attached ribbon holders. Insert the two ribbon holders into the ribbon and paper cores ensuring that they are pushed in all the way.

Ribbon holders

Ribbon

Paper core

Printer Operation

Setting the Ribbon

3. Install the unused ribbon and holder in to the rear ribbon drive unit. The splines on the ribbon drive gear mechanism engage with the end of the ribbon holder.

4. Push the large blue-head open lever to release the head unit. Pull out the ribbon from the bottom of the head unit to the ribbon winding side.

5. Using tape etc., fix the ribbon that you have pulled out on the ribbon holder on which the paper core has been set and wind it on the ribbon holder.

Winding side ribbon holder

Printer Operation

Setting the Ribbon

6. Set the ribbon holder on which the paper core has been set in the ribbon drive unit, then rotate it in the direction shown by the arrow to remove slack and wrinkles from the ribbon.

Ribbon Tension Adjustment (p.44)

Ribbon Balance Adjustment (p.45)

7. Push the head close knob to lower and lock the head unit. Be sure to always push the head close knob to lock the head unit. If the ribbon is wrinkled, push the FEED key until the wrinkles disappear. If the wrinkles do not disappear or if it slips, perform ribbon balance adjustment and ribbon tension adjustment. See “Chapter 3 Printer Adjustments” for these adjustment methods.

Head close knob

Mode Settings

Printer Operation

Operation Panel (P.15)

Turning on the power while pressing keys in the following combinations starts various functions.

Mode Key operation

HEX dump mode Turning power on while pushing the STOP key.

Self print mode Turning power on while pushing the FEED key.

Menu setting mode Turning power on while pushing the MODE/REPEAT key.

HEX Dump Mode

 When using label media

Turn on printer power while pushing the STOP key. If the PRINT LED has begun to flash slowly, release the STOP key, and then the printer enters HEX DUMP mode.

 When using continuous media

Turn on printer power while pushing the STOP key. If the PRINT LED has stopped flashing slowly and begun to flash rapidly, release the STOP key, and then the printer enters HEX dump mode.

DUMP LIST

* To exit HEX Dump Mode, turn off the power to the printer then turn the power on

again (restart).

Printer Operation

Mode Settings

Self Print Mode

Performing a self test print is an easy way to check on the state of printer setting and printing quality. Install the media as explained in “Installing the Media” and then operate the printer as follows.

Setting the Media (P.22)

 Case of label media

Turn on printer power while pushing the FEED key. When the PRINT LED has begun to flash slowly, release the FEED key. After it enters TEST MODE and media has fed, two labels print then printing stops. To restart printing, press the FEED key once more.

 Case of continuous media

Turn on printer power while pushing the FEED key. When the PRINT LED has stopped flashing slowly and has begun to flash rapidly, release the FEED key. After it enters TEST MODE and it prints then printing stops. To restart printing, press the FEED key once more.

Media Adjustments

Using the Self Test Print shown above, you can make adjustments to the printer settings such as media width and media thickness (printhead pressure). The location of these two adjustments is explained in Chapter 3.

Media feed direction

Self print pattern

Media Thickness Adjustment (p.42)

Media Width Adjustment (p.43)

The first sample, left, shows an incorrectly set “media thickness adjustment”. For standard label media, it is recommended you set the blue dial to the “0” position.

The second sample, left, shows an incorrectly set “media width adjustment”. For 4-inch or 100mm wide media, the adjuster should be set to the “9” position on the blue dial. The settings shown above are for general label media and may not apply to specialist media.

Printer Operation

Mode Settings

Menu Setup Mode

If the printer power is turn on while the MODE/REPEAT key is pressed, the printer enters menu setup mode. In this mode, the printer’s configuration can be changed using the VuePrint Menu System. During menu setting mode, the PRINT LED and CONDITION LED are on. Media must be installed in the printer to use the VuePrint menu system.

Light up

YES/Select/Save

Next digit

Exit to previous menu

NO/Next Item/Change Value

Functions of the keys

After each menu item is printed, the printer will also print the function of each of the buttons at that time. They vary slightly depending on the menu selected but generally fit the following guidelines:

PAUSE key (YES/Select/Save):

It is pushed to either select the current menu option or to save the new setting after which it advances to the next menu.

STOP key (NO/Next Item/Change Value):

Whilst changing a menu value (such as head temperature), pressing this key displays the next menu value available but does not save the setting. In the “main menu“, pressing this key moves to the next menu available.

FEED key (Next digit):

With some menu options such as head temperature, there is more than one “digit” than can be changed. This key moves the cursor to the next digit.

MODE/REPEAT key (Exit to previous menu):

Exits the current menu or the VuePrint menu system.

Caution

When you are changing a menu value, pressing the "PAUSE" key (YES) causes the printer to save the currently selected parameter. The CONDITION LED flashes briefly. Do not turn off the power to the printer at this time as this may cause a malfunction. If the power is accidentally turned off, first reset the printer to factory defaults.

Printer Operation

Mode Settings

Menu Setting Flow Chart

The following is a flow chart showing the CLP-621 VuePrint menu system.

Menu Setup Mode (p.31)

Example of printing during top menu setting (p.34)

Example of printing of contents of settings (p.35)

Example of printing during sub menu setting (p.34)

MODE/REPEAT key + Power on

EXIT

Do you want to reset this printer to factory

settings?

Do you want to

print the current menu

settings?

Do you want to

change the

settings?

YES

Are you sure?

Printing the contents of the present setting

Press FEED key for 3 seconds

EXIT

Initialization of the content of the settings (Initialization to the settings when the printer was shipped.)

Do you want to

change "Page Setup

Menu" items?

Do you want to

change "System Setup

Menu" items?

EXIT

Do you want

to print the current

menu settings?

Completed

YES

Printing the content of the changes

EXIT

Do you want to

change "After Print

Menu" items?

Do you want to

change "Interface Menu"

items?

Printer Operation

Mode Settings

Operation Panel

YES / Select / Save NO / Next Item / Change Value

Next Digit

Exit to previous menu

YES

• Sensor Level

• Buzzer Select

• Metric/Inch

• Max Media Length

• Settings Lock

• Keyboard Lock

• Control Code (DMX Mode Only)

• Emulation Select

• AutoConfigure

• Function Select

• Cutter Action

• Paper Position

• Mode/Repeat Key

• RS-232C Baud

• RS-232C Parity

• RS-232C Length

• RS-232C Stop bit

• RS-232C X-ON

• IEEE1284

EXIT

Small Media Length

Print Speed

SAVE

Print Darkness

SAVE

• Darkness Adjust

• Print Method

• Continuous Media Length

• Vertical Position

• Horizontal Shift

• Media Sensor

• Small Media Adjustment

SAVE

Change Value

Changing the parameter

SAVE

Changing the parameter

SAVE

Changing the parameter

SAVE

EXIT

Printer Operation

Mode Settings

Shown below is a sample menu output from the CLP-621 VuePrint menu system. This particular example is changing the print speed and print darkness then continues through the remainder of the “Print Setup” menu. The actual output from the printer is "vertically reversed" due to the way the printer outputs the menu options. Please look at the example below to see how the output changes.

Menu Setting Flow Chart (p.32)

Example of printing during top menu setting

Menu Setting Flow Chart (p.32)

Example of printing during sub menu setting

Printer Operation

Mode Settings

Menu Setting Flow Chart (p.32)

Example of printing of contents of settings

* The settings of the Symbol Set can be changed only by a command.

Note: Citizen continually enhances its printers with new options and settings

based on our customer's requests. Extra or changed menu items may appear on the above print out in some case.

Printer Operation

Mode Settings

Menu Setting Table

Page Setup Menu - allows you to change settings related to the media or print quality.

System Setup Menu - allows you to change settings for the printer hardware and basic control systems.

After Print Menu - changes how the printer reacts after the label has been printed.

Interfaces - changes interface parameters such as baud rate.

Menu Setting

Top Menu Sub Menu Default Menu Remarks

Page Setup Print Speed 4 IPS 2 to 4 IPS Printing speed setting

Print Darkness 10 00 to 30 Print darkness setting (printhead

temperature)

Darkness adjust 0 -10 to 10 Darkness command adjustment

Print method Thermal transfer Thermal transfer Selecting thermal transfer (ribbon)

Direct thermal /direct thermal media

Continuous Media 4.00 IN 0.25 to 32.00 IN Setting default length of continuous Length 101.6mm 6.40 to 812.8mm media, if selected. ; the lower line is in metric

mode.

Vertical Position 0.00 IN -1.00 to 1.00 IN Print start position adjustment

0.0mm -25.4 to 25.4mm

Horizontal Shift 0.00 IN -1.00 to 1.00 IN Horizontal printing location adjustment

0.0mm -25.4 to 25.4mm

Media Sensor See Through See Through Label sensor selection

Reflect None

Small Media OFF ON Setting for small labels Adjustment OFF

Small Media 1.00 IN 0.25 to 1.00 IN Setting length of small label media Length 25.4mm 6.40 to 25.4mm

System Setup Sensor Level 1.5V 0.0V to 3.3V Setting the threshold of the sensor

Buzzer Select ON ON Setting buzzer sounding conditions

OFF

Metric/Inch Inch Inch Setting the units used

Max Media Length 10.00 IN 1.00 to 50.00 IN Setting the maximum label length

254.0mm 25.4 to 1270.0mm

Settings Lock Off On/Off When on, prevents software commands from

changing the values set by the VuePrint menu

Keyboard Lock Off On/Off Prevents the control panel from affecting

the printer's conrfiguration. (User "lock-out")

Control Code STD STD/ALT Selects between the Standard STX control

code or the "Alternative" code. Sometimes called "AS400 mode".

Emulation Select DM4 DMI Datamax compatibility selection

DM4 DMI DataMax IClass DPP DM4 DataMax 400 like

DPP DataMax Prodigy Plus

After Print AutoConfigure On On Optional auto configure

Off On .... Auto configure effective.

If a peeler unit or auto-cutter is installed, each mode is automatically set regardless of the “function select” setting.

Printer Operation

Mode Settings

Top Menu Sub Menu Default Menu Remarks

Off ... Auto configure ineffective.

When a peeler unit or auto-cutter is installed but has not been started, it is off and the operation is selected by “Function select”.

Function Select Tear Off Selects the type of options installed and

Cutter Action* Backfeed Backfeed Cutter operating method setting

Paper Position 0.00IN Peel/Cut/Tear Off The stop position can be fine tuned using

0.00mm 0.00 to 2.00 IN this menu setting. The general stop position

Mode/Repeat Key Disabled LabelSet Repeat method selection

Interfaces RS-232C Baud 9600 115200 Sets the baud rate of the serial interface.

RS-232C Parity None None Sets the communication parity of the serial

RS-232C Length 8 bits 8 bits Sets the character length of the serial

RS-232C Stop bit 1 bit 1 bit Sets the stop bit of the serial interface.

RS-232C X-ON Yes Yes Selects the X-ON flow control of the serial

IEEE1284 ON ON Enable or disables the 'enhanced' features of

Tear adjusts the "paper stop" position accordingly. Peel On* For example, the position where the label Cut On* stops in "Tear" mode is different to that in

"Peel On" mode.

Through Backfeed: it feeds back after each cutting

operation. Through: when the number copied = n, the back end of sheet 1 to n-1 passes through, and the back end of the final page that is a single sheet is copied and fed back.

0.0 to 50.8mm is selected depending on the "Function" Peel/Cut/Tear On selected above.

-1.00 to 1.00 IN

-25.4 to 25.4mm

LastOne LabelSet: Disabled Reissues multiple labels.

LastOne:

Issues only the final page. In count case, it issues only 1 label while continuing.

Disabled:

Makes the repeat key invalid.

57600 • Interface related settings are effective 38400 after the power is turned on again. 19200 9600 4800 240 0

Odd interface. Even

7 bits interface.

2 bits

No interface.

OFF the IEEE1284 parallel interface.

* Effective only when the optional unit is attached.

Printer Operation

Setting the print method

Menu Setup Mode (p.31)

The print method (thermal transfer method/direct thermal method) can be set using operation panel in addition to menu setting mode.

Caution

Be sure to always shut off the operation of print before changing a setting. You cannot change a setting during printing (including pause).

Setting method

Each time you push the PAUSE key while pushing the MODE/REPEAT key, a buzzer sounds and the printer switches between thermal transfer method and direct thermal method.

 If thermal transfer method has been selected, the buzzer sounds once

and the "CONDITION" LED flashes. If direct thermal method has been selected, the buzzer sounds twice and the "CONDITION" LED flashes. The change is complete when the "CONDITION" LED goes out.

Power Switch

Printer Adjustments

Sensor Adjustments

The sensing level of both the transparent (see thru) and reflective sensors is adjusted separately and independently. Firstly, the sensor type must be selected either using the VuePrint menu system or the Sensor Method Selection shown below. Then the adjustment and calibration of the sensor can be made.

Entering Sensor Adjustment Mode

1. Turn on the power while pushing the PAUSE key, FEED key, and STOP key simultaneously.

2. After the PRINT LED and CONDITION LED light up, release the keys to change the printer to sensor adjustment setting mode.

Printer Adjustments

Installing the Media (p.24)

Sensor Selection Method (Transparent ↔ Reflective)

To switch from transparent to reflective sensor, ensure the CONDITION LED is lit then hold down the MODE/REPEAT key and then press the STOP key. Each time you press the STOP key, you switch to back and forth between the two sensor types. If the transparent sensor is selected, the PRINT LED lights up and the buzzer sounds once. If the reflective sensor is selected, the PRINT LED flashes slowly and the buzzer sounds twice.

Printer Adjustments

Sensor Adjustments

Installing the Media (p.24)

Sensor Selection Method (Transparent ↔ Reflective) (p.39)

Adjusting the Transparent sensor

1. Push the large blue-head open lever to open the head unit and sensor arm, then return only the sensor arm to its original position. Align the upper sensor marker and the bottom sensor marker (white) using the movable media guide.

Upper sensor marker

Upper sensor

Alignment of markers

Bottom sensor

Transparent sensor marker

2. Select the transparent sensor, and open the sensor arm.

3. Install only the liner media (label backing paper) with the label media removed so that it will pass between the platen roller and the media sensor. (Be careful that media with black marks does not pass the media sensor.) Then close the sensor arm and the printhead.

Movable media guide

Upper sensor

Bottom sensor

4. If the PAUSE key is pressed and released while the MODE/ REPEAT key is pressed, the PRINT LED goes off, after the CONDITION LED switches from lit to rapid flashing, media feeding starts, and the sensor is automatically adjusted.

5. If automatic adjustment stops normally, the PRINT LED and CONDITION LED return to their original status. If it stops abnormally (adjustment impossible), the CONDITION LED and ERROR LED flash.

6. If the STOP key is pushed, it exits sensor adjustment mode.

Label

Media gap

Liner media

Printer Adjustments

Sensor Adjustments

Adjusting the Reflective sensor

1. Open the printhead and the sensor arm, then align the position of the sensor marker of the bottom sensor is at the center of the black mark on the media.

Sensor Selection Method (Transparent ↔ Reflective) (p.39)

Bottom sensor

Media

Black mark

Reflective sensor marker

Black mark

2. Select the reflective sensor.

3. With the reflective sensor selected, install the label media so that it is between the platen roller and the media sensor. (Be careful that black mark and media gap do not pass the media sensor.) Then close the sensor arm and the printhead.

Label

Black mark

Bottom sensor

Liner media

4. If the PAUSE key is pressed and released while the MODE/ REPEAT key is pressed, PRINT LED goes off, the CONDITION LED switches from lit to rapid flashing, media feeding starts, and the sensor is automatically adjusted.

5. If automatic adjustment stops normally, the PRINT LED and CONDITION LED return to their original status. If it does not stop normally (adjustment impossible), the CONDITION LED and ERROR LED flash.

6. If the STOP key is pushed, it exits sensor adjustment mode.

Printer Adjustments

Media Thickness Adjustment

Installing the Media (p.24)

Self Print Mode (p.30)

It may be necessary to adjust the printer according to the thickness of the media being used. This can be done easily by rotating the media adjustment dial to improve the print quality.

• Poor print quality across the complete printout means wrongly set media thickness. See this section.

• Poor print quality on one side of a printout means wrongly set media width.

See next section.

When using standard label media, high quality media or direct thermal media

Adjust while performing test printing by turning the dial from the smallest number on the dial to the largest number on the dial one step at a time.

When using thicker media (tags, card, etc.)

Adjust while performing test printing by turning the dial from the smallest number on the dial to the largest number on the dial one step at a time.

Media thickness adjustment dial

Media Thickness

Dial Position

0 Direct thermal media (thin media)

1 Standard Label media, Direct thermal media

3-5 Thicker backing paper labels

6-9 Cards, tags, thicker media stock.

* These values are guidelines. The exact media being used must be matched

with the correct media thickness adjustment position.

• When shipped from the factory, it is set at dial 1.

• The offset adjustment varies according to the thickness and the hardness of the media.

Suggested media type

Printer Adjustments

Media Width Adjustment

Installing the Media (p.24)

Self Print Mode (p.30)

The head pressure varies according to the width of the media being printed. The head pressure balance must be adjusted according to media width so that constant head pressure is applied to the head. With this printer, it can be adjusted easily by turning the media width adjustment dial. If the printing is blurred or lightly printed on one side or the media moves in a zigzag pattern adjust the head pressure balance. After making an adjustment, confirm the output quality with a test print.

Caution

When using narrow media, be sure to MAKE this adjustment. (If you do not, the head may be damaged by jamming, etc.)

Media width adjustment dial

Dial position Media width mm (inches) Head pressure

0 19.5 to 23.0mm (0.77 to 0.90)

1 23.0 to 30.0mm (0.90 to 1.18) Low

2 30.0 to 39.0mm (1.18 to 1.53)

3 39.0 to 49.0mm (1.53 to 1.92)

4 49.0 to 62.0mm (1.92 to 2.44)

5 62.0 to 76.0mm (2.44 to 2.99)

6 76.0 to 88.0mm (2.99 to 3.46)

7 88.0 to 99.0mm (3.46 to 3.89)

8 99.0 to 108mm (3.89 to 4.25) High

9 108 to 118mm (4.25 to 4.65)

(setting when shipped)

The following values are criteria.

Printer Adjustments

Adjusting the Ribbon

Setting the Ribbon (p.26)

When using narrow-width ribbons or very specialist thermal ribbon material, it may be necessary to adjust the ribbon tension and ribbon balance adjustments to avoid ribbon wrinkle or slippage.

Front ribbon tension adjustment knob

Back ribbon tension adjustment knob

Front ribbon left-right balance adjustment knob

Self Print Mode (p.30)

Back ribbon left-right balance adjustment knob

Ribbon Tension Adjustment

The ribbon tension has three adjustment positions on both the feeding side (back side) and winding side (front side).

Front Back

Strong

First make a test print and then adjust the printer as required:

• Slippage of the ribbon causes a dirty film to be seen on the media. Reduce the tension adjusters

• Ribbon wrinkle (diagonal lines across printout): Increase the ribbon tension.

After making any adjustments, print another test print or two to make sure the ribbon is feeding correctly.

Weak

Stron

Adjustment criteria

Ribbon width of 4 inches: strong Ribbon width of 3 inches: medium Ribbon width of 2 inches: weak

Self Print Mode (p.30)

Printer Adjustments

Ribbon Balance Adjustment

Do this adjustment by turning the front and back balance adjustment knobs. If the ribbon is wrinkled, adjust it as follows. The scale is usually aligned with the center.

Adjustment procedure

1. Check between the supply side ribbon and the back balance

adjustment knob to find out on which side the ribbon is loose.

Checking which side is loose.

 Case of looseness on the side opposite the adjustment knob

2. Turn the front adjustment knob to the right to remove the looseness, then make a test print to ensure that the ribbon is not wrinkled.

If it is wrinkled, turn the back adjustment knob to the right and do the test printing again and check to make sure that the ribbon is not wrinkled.

In case the ribbon is wrinkled

Front balance adjustment knob Back balance adjustment knob

 Case of looseness on the adjustment knob side

3. Turn the front adjustment knob to the left to remove the looseness, then make a test print to ensure that the ribbon is not wrinkled.

If it is wrinkled, turn the back adjustment knob to the left and do the test printing again and check to make sure that the ribbon is not wrinkled.

In case the ribbon is wrinkled

Front balance adjustment knob Back balance adjustment knob

Printer Adjustments

Cleaning

Wipe off any foreign matter such as media dust, dirt and adhesive substances built up around the prinhead with the head cleaning pen (head cleaner) provided, and use a soft cloth soaked in ethyl alcohol for the platen etc. It is particularly important to clean the thermal printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the thermal printhead.

Note: Always use the head cleaner when cleaning the thermal printhead.

Thermal printhead

Head cleaner

Ribbon guide roller

Guide shaft

Platen

Caution

Do not use any solvent other than ethyl alcohol. Solvents such as benzene, acetone and thinner will dissolve plastic parts and destroy the thermal printhead, platen and much of the printer! Try to avoid using "excessive amounts" of ethyl alcohol to clean the platen. Excessive use will harden the platen surface prematurely.

Troubleshooting

This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed.

Items to check when a malfunction occurs

When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer.

Troubleshooting

Connection to Power (p.17)

Cleaning (p.46)

Setting the Ribbon (p.26)

Installing the Media (p.23)

Setting method (p.26)

Menu Setting Table (p.36)

Cleaning (p.46)

Indication The LED do not light

up when printer power is connected.

Paper is feeding, but nothing is printed.

The printer is not printing neatly.

Check

1) Is the plug of the power cord correctly inserted into the electric outlet?

2) Is the connector of the power cord correctly inserted into the power inlet of the printer?

3) Is the power cord damaged?

4) Is power supplied to the electric outlet the printer is connected to?

5) Is the main fuse in the building’s fuse box burnt out?

1) Is the thermal printhead dirty? Is a label stuck to the head?

2) Is the recommended ribbon or a ribbon of the same type used?

1) Are the media and the ribbon correctly set?

2) Is the printing density too high or too low?

3) Is the platen dirty? Is it deformed?

Corrective action

1) Insert the plug of the power cord correctly in the electric outlet.

2) Insert the connector of the power cord correctly into the power inlet of the printer.

3) Replace the power cord. Consult with the dealer where the printer was purchased to make sure you obtain a cord made especially for the printer. Note: Do not use any power cord except one made especially for the printer.

4) Check to make sure power is supplied to the outlet. If there are any problems, make sure power is supplied to the building. Or find out if a power failure has occurred.

5) If necessary, replace the main fuse in the building’s fuse box, and reset the main breaker. Ask a qualified serviceman to carry out the replacement.

1) If it is dirty, remove the dirt with the attached head cleaner. If a label is stuck to the thermal printhead remove it. Note: Do not use a metal object to remove a label stuck to the inside of the printer. (This may damage the thermal printhead.) If adhesive label material is stuck to the thermal printhead, remove it with a soft cloth soaked in ethyl alcohol.

2) Use the recommended ribbon or a ribbon of the same type.

1) Correctly set the media and the ribbon.

2) Set the appropriate printing density using the menu or control software.

3) If it is dirty, clean it with ethyl alcohol. If it is deformed, replace it. Note: Consult with the dealer that supplied the printer concerning the replacement.

Troubleshooting

Setting the Ribbon (p.26)

Media Thickness Adjustment (p.42)

Media Width Adjustment (p.43)

Installing the Media (p.23) Setting method (p.26)

Cleaning (p.46)

LED Functions (p.21)

Menu Setting Table (p.36)

Ribbon Tension Adjustment (p.44)

Ribbon Balance Adjustment (p.45)

Ribbon Tension Adjustment (p.44)

Setting the Ribbon (p.26)

Indication The printer is not

printing neatly.

The printing position changes.

The ribbon is wrinkled

The ribbon slips (ribbon dirt is produced.)

The ribbon does not wind.

Check

4) Is the thermal printhead dirty? Is a label stuck to the head.

5) Is the recommended ribbon or a ribbon of the same type used?

6) Is the thermal printhead in the correct position for the media that is used?

7) Is the printer’s head pressure balance correct for the width of the media that is used?

1) Are the media and the ribbon correctly set?

2) Is the platen dirty? Is it deformed?

3) Are the data contents and the command signals from the host appropriate?

4) Are the menu values set appropriately?

5) Are the sensitivities of the media sensors appropriate for the media that is used?

1) Is the ribbon tension suitable for the ribbon that is used?

2) Is the ribbon used correctly balanced to the right and left?

3) Is the printing density too high?

4) Are the media and ribbon the recommended products or equivalent products?

1) Is the ribbon tension suitable for the ribbon that is used?

1) Is the ribbon set in the correct course?

2) Is the ribbon winding direction reversed?

Corrective action

4) If it is dirty, remove the dirt with the attached head cleaner. If a label is stuck to the head, remove it. Note: Do not use a metal object to remove a label stuck to the inside of the printer. (This may damage the thermal printhead .) If adhesive label material is stuck to the print head, remove it with a soft cloth soaked in ethyl alcohol.

5) Use the recommended ribbon or a ribbon of the same type.

6) Adjust the offset of the thermal printhead with the media thickness adjustment dial.

7) Adjust the thermal printhead pressure with the media width adjustment dial.

1) Correctly set the media and the ribbon.

2) If it is dirty, clean it with ethyl alcohol. If it is deformed, replace it. Note: Consult with the dealer that supplied the printer concerning the replacement.

3) If an error message is displayed, check the content of the software and the communication status set by the host computer.

4) Set the correct menu values using the operating panel or the host computer.

5) Set the media sensitivity to appropriate values. If this does not solve the problem, change the “Sensor level” that is set in the “System setup.”

1) Adjust the tension with the ribbon tension adjustment knob.

2) Adjust the left - right balance with the ribbon balance adjustment knob.

3) Set the appropriate printing density using the menu or control software.

4) Use the recommended products or equivalent products. If this does not correct the problem, contact a service representative.

1) Adjust the tension with the ribbon tension adjustment knob.

1) Set the ribbon in the correct course.

2) Set the correct winding direction.

Appendixes

Specifications

Item Description

Printing Printing method Thermal transfer/Direct thermal

Resolution Main scanning line density: 203 dots/inch (8 dots/mm)

Sub- scanning line density: 203 dots/inch (8 dots/mm)

Head 864 dots (effective dots: 832 dots)

Max. print width 104 mm 4.1 inch

Max. print length 812.8 mm 32 inch

Print density Print density is adjustable with software

Printing speed Printing speed setting 4, 3 or 2 inches per second.

Print mode Batch mode Normal printing (single or multiple sheets)

Tear off mode Feeds back media to the tear-off position after printing is completed.

Cut mode *1 Prints while cutting at designated sheet units.

The following two kinds of cut mode operations are done.

• Backfeed

• Cut through (Cut through refers to stopping present printing to cut the previous label when it reaches the cut position. After cutting, printing restarts but a gap may be created at the seam of the printing at this time.)

Peel mode*2 Peels labels from the liners after printing them.

Media Types of media Roll, fanfold

(continuous media, die-cuts, continuous tags. paper or tickets)

Recommended media Thermal transfer: label media (RP050 Ricoh)

Direct thermal media: label media (140LAB Ricoh), tag media (TB2E0V, Mitsubishi Paper)

Max. media width 118.0 mm 4.65 inch

Min. media width 19.5 mm 0.77 inch

Min. label width 19.5 mm 0.77 inch

Min. label pitch*3 6.40 mm 0.25 inch

Max. media thickness 0.254 mm 0.01 inch

Max. media length 812.8 mm 32 inch

Min. media length 6.40 mm 0.25 inch

Min. media thickness 0.0635 mm 0.0025 inch

On-board roll media Max. external diameter: 127mm 5 inch

diameter Media core: 25.4 to 76 mm 1 to 3 inch

Ribbon Recommended ribbon B110A Ricoh

Max. ribbon width 114.0 mm 4.50 inch

Min. ribbon width 25.4 mm 1.00 inch

Max. ribbon length 360.0 m 1,181 ft

Max. roll diameter 74.0 mm 2.90 inch

Inner diameter of the 25.4 ± 0.25 mm 1.00 ± 0.01 inch paper core

Ribbon end tape length 80.0 mm 3.15 inch

Ribbon end detection Ribbon out detection by a tension sensor

Appendixes

Specifications

Item Description

Bar code One-dimension • Code 3 of 9 • UPC-A • UPC-E • EAN-13 (JAN-13)

• EAN-8 (JAN-8) • Interleaved 2 of 5 • Code 128

• HIBC (Modulus 43-used code 3 of 9) • Codabar (NW-7)

• Int 2 of 5 (Modulus10-used Interleaved 2 of 5) • Plessey

• Case Code • UPC 2DIG ADD • UPC 5DIG ADD

• Code 93 • Telepen • ZIP • UCC/EAN128

• UCC/EAN128 (for K-MART)

• UCC/EAN128 Random Weight • FIM

Two-dimension UPS Maxi Code, PDF-417, Data Matrix, QR Code

Font 1. Seven kinds of fixed pitch font

Control language Conforms to Datamax® programming language *6

Outline of electronic CPU 32Bit RISC CPU devices

Media detection Transparent sensor Detects media gap between labels, notches on tags, and media out sensors

Communication Parallel IEEE1284 (compatible, Nibble, ECP mode) interfaces

Communication Network Ethernet and wireless LAN interface interface options

Indications and switches LED POWER, PRINT, CONDITION, ERROR

Power (standards) 100V version 100V, 50/60Hz (Japan)

ROM Standard equipment: FLASH ROM 2Mbyte

RAM Standard equipment: SDRAM 8MByte

Reflective sensor Detects reflective mark on back of media and media out

Label peeling sensor *1

Serial 2400 4800 9600 19200 38400 57600 115200bps

USB FULL Speed USB1.1

Buzzer Alarms, errors, etc.

Operating panel keys PAUSE, FEED, STOP, MODE/REPEAT

Head-up detection sensor Detects head open

Power switch Turns power on and off

Accoustic noise 55 dB (by EN ISO7779)

220V version 220V-240V (-10%+6%), 1.2A, 50/60Hz (Europe)

• Overseas, English fonts and European fonts

2. OCR fonts OCR-A*4, OCR-B*4

3. Proportional fonts CG Triumvirate smooth font CG Triumvirate Bold smooth font (6, 8, 10, 12, 14, 18, 24, 30, 36, 48 points)

• Character set: Conforms with code page 850 standards

4. True type™ rasterizer *5

120V (-10%+6%), 2.5A, 60Hz (U.S.A., Canada) UL60950-1, CSA No. 950, FCC Part 15 Subpart B (Class A)

EN60950-1, EN 55022 (Class A), EN55024, EN61000-3-2, EN61000-3-3

Appendixes

-20 60

Humidity %

Temperature °C

Specifications

Item Description

Environment Operating temperature Operating temp. 5 to 35°C, humidity 30 to 80%, condensation free

conditions: (Conditions: ventilation, and natural convection) Storage temperature Temp. –20 to 60°C, humidity 5 to 85% conditions: (Conditions: ventilation, and natural convection)

Operating assurance temperature Printing assurance temperature

Humidity %

Temperature °C

535

Conditions assuring operation and printing Storage assurance temperature

External dimensions Approx. 231(W) X 289 (D) X 263 (H) mm

9.1(W) X 11.4 (D) X 10.3 (H) inch

Weight Approx. 4.9 kg (10.8 lb.)

Accessories Test label media, Test ribbon, CD-ROM (User’s Manual), Quick start

guide, Head cleaner, Power cord, Media holder bar and Media holder guide, Ribbon holder, Paper core

Option Auto-cutter unit, Peeler unit, Ethernet interface board and Wireless LAN

interface board

*1, *2: Options can be separately purchased. *3: When a media pitch of less than 1 inch is used, activate the "Small Label Printing" setting in the "Printing Setting." *4. The OCR font may have a low recognition rate according to the reader. *5: It is equipped with UFSTTM and TrueTypeTM rasterizer that are licensed from Afga Corporation.

TrueTypeTM is a trademark of Apple Computer. UFSTTM and TrueTypeTM rasterizer are licensed from Agfa Corporation. UFSTTM is a trademark of Agfa Corporation. TrueTypeTM is a trademark of Apple Computer.

*6: Datamax® is a registered trade mark of Datamax Bar Code Products Corporation.

Appendixes

Interfaces

This printer is connected to a computer and prints according to commands sent from the computer. There are three types of computer interfaces, and these are connected to devices suited to each type of interface. The printer can also be connected to a computer by the optional Ethernet and wireless LAN.

Serial Interface

Specifications

System Start/stop asynchronous duplex communication

Signal level RS-232C

Baud rate 2400, 4800, 9600, 19200, 38400,57600, 115200bps

Bit length 7Bit, 8Bit

Stop bit 1Bit, 2Bit

Parity Odd, even, none

Connector D-SUB 25PIN

Signal line and pin arrangement

Pin No. Signal code Signal name Function

1 FG Protective Protective grounding

grounding

2 TXD Transmitted data Signal line that transmits data from the

3 RXD Received data Signal line that transmits data from other

4 RTS Transmission Pull up to +12V through 3.3kΩ

request

5 NC ------ Not used

6 DSR Data set relay Signal line that is active when an external

7 SGND Signal line Shows the ground level of the signal line

ground

8-13 NC ------ Not used

14 VCC +5V (FACTRY USE ONLY )

15-19 NC ------ Not used

20 DTR Data terminal Signal line that is active when an external

relay device can interface with the printer

21-25 NC ------ Not used

printer to other devices

devices to the printer

device can interface with the printer

Appendixes

Interfaces

XON/XOFF Protocol

Requirements to output X-ON code

• Communication is possible when the power is on.

• When the receive buffer has less than 128 byte available, XOFF code is output, then the receive buffer has at least at least 1024 bytes available.

Requirements to output the X-OFF code

• When the receive buffer has less than 128 bytes available

Receive buffer

XON

16Kbyte

XOFF

128byte

1024 byte

DTR Protocol

Conditions when the DTR signal is “Ready (High)”

All the following conditions are satisfied.

• The receive buffer is 128 byte or more available capacity.

* When the receive buffer has less than 128 byte available and the DTR

signal has changed to BUSY (Low) status, BUSY status is maintained until the capacity of the receive buffer has reached 1024 bytes or more.

Conditions when DTR signal is “Busy (Low)”

• When the receive buffer has fallen to less than 128 byte available.

Appendixes

Interfaces

Parallel Interface

Specifications

Transmission mode 8-bit parallel data

Receive buffer size 16kB

Transmission modes Compatible mode

It is an asynchronous forward direction of the byte width (from host to printer) channel, and the interface line of the data is operated in accordance with signal line definitions of Centronics.

NIBBLE mode

Nibble mode is asynchronous reverse channel communication with data transmission controlled by the host computer. In reverse channel transmission, the data is nibble transmitted in two parts using four status lines (Fault, Select, PE, and Busy). And nibble mode can be used along with compatible mode to send data in two directions.

ECP mode

ECP mode permits bi-directional asynchronous data transmission, and thanks to its interlock handshake, it does not require the timing necessary with compatible mode.

Signal level IEEE1284 standard

Signal line and pin assignment table

Pin No. Signal name I/O Function

1 *STROBE Input Strobe signal to read in 8-bit data

2-9 DATA1-8 Input 8-bit parallel signal

10 *ACKNLG Output 8-bit data request signal

11 BUSY Output Signal specifying printer busy

12 PERROR Output Signal specifying media out

13 SELECT Output Signal specifying if the printer is on-line (printing

enabled) or off-line (pausing)

14 AUTOFD Input Invalid (ignored)

15 NC --- Not used

16 GND --- Signal ground

17 FGND --- Frame ground

18 P.L.H Output Peripheral logic high (pull up to +5V at 1kΩ)

19-30 GND --- Ground for twisted pair return

31 *INIT Input Printer reset

32 *FAULT Output Signal specifying printer error

33-35 NC --- Not used

36 SELECTIN Input Invalid (ignored)

Appendixes

Interfaces

Parallel port status signals when an error occurs

The status of a signal line will not be changed in bi-directional mode such as nibble or ECP mode.

Error Change in the status of a signal line in

Paper end Busy : L  H

Error other than paper end

• Head open PError : L  unchanged

• Other Select : H  L

Conditions for Busy • Receive buffer full

compatible mode

PError : L  H Select : H  L nFault : H  L

Busy : L  H

nFault : H  L

• Data being read

• Error

Compatible timing specification

[When power is on] (Time it goes off-line)

PowerOn

Reset

BUSY

*ACK

SELECT

[While receiving data]

Data0-7

*Strobe

BUSY

0.5µs 0.5µs 0.5µs

Note: Busy rises when *Strobe signal starts, and data is latched with *Strobe

signal starts.

Appendixes

Interfaces

[While receiving INIT signal]

Min. 10 to 15µsec

*Init

BUSY

*Ack

*Fault

SELECT

Note: If the *Init signal does not have width of 10 to 15

cannot act as an Init signal. If it is lower, the *Init signal is ignored. BUSY starts up when the *Init signal is perceived.

sec or more, it

Relation of the timing of the BUSY signal and the *ACK signal

[Center – ACK]

BUSY

*ACK

2 µsec

Appendixes

USB Interface

Specifications

Standards Complies with Universal Serial Bus Specification

Transmission speed Compatible with 12Mbps (full speed) transmission

Receive buffer 16kB

Connector DUSB DUSB-BRA42-T11(DDK)

Signal line and pin arrangement

Pin No. Signal code Signal Function

1 VBUS USB power USB power (+5V)

2 D+ Signal line + + signal line

3 D– Signal line – – signal line

4 GND GND GND

Interfaces

Appendixes

Replacing the Interface Board

Caution

Always turn off the power to the printer before replacing the interface board. Do not pull it out with unnecessary force. This will cause an accident.

Replacement Method

1. Remove the screws (2) that anchor the bracket of the interface

board then pull the interface board towards you. When you do this, be careful not to perform any unreasonable operations that will damage the connecting cable and do not pull the cable too much. If you do, it will cause a malfunction.

Interface Board

Rear Side

Screw

Interface Cable

2. Remove the connecting cable from the interface board and

reconnect the cable to the connector of the replacement interface board

Wireless LAN Interface Board

Rear Side

Interface Cable

Ethernet Interface Board

Appendixes

Replacing the Interface Board

3. Insert the interface board into the printer so that the connecting

cable does not catch on the printer, then use the screws (2) that you removed to anchor the bracket.

Interface Board

Rear Side

Screw

Citizen Systems America Corporation

http://www.citizen-systems.com 363 Van Ness Way, Suite 404 Torrance, CA 90501. USA Tel: (310) 781-1460

Citizen Systems Europe GmbH

http://www.citizen-europe.com Mettinger Strasse 11 Park House, 643-651 Staines Road D-73728, Esslingen Feltham, Middlesex, TW14 8PA Germany United Kingdom Tel: +49 (0) 711 3906 420 Tel: +44 (0) 20 8893 1900

Citizen Systems Japan Co., Ltd.

http://www.citizen-systems.co.jp 6-1-12, Tanashi-cho, Nishi-Tokyo-shi Tokyo, 188-8511. Japan Tel: +81 (0) 424 68 4771

JM74914-50F

Citizen CLP 621 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

INTRODUCTION

Important Safety Instructions

Notice

SAFETY INSTRUCTIONS

Setup

Confirmation of Carton Contents

Removing the Packing Material

Part Names and Functions

Operation Panel

Rear View

Connection to Power

Driver Installation

Connection to a Computer

Printer Operation

Power ON/OFF

Turning on the power

Turning off the power

Normal Operating Mode

LED Functions

Setting the Media

Media Sizes

Installing the Media

Setting the Ribbon

Setting method

Mode Settings

HEX Dump Mode

Self Print Mode

Setting the print method

Printer Adjustments

Sensor Adjustments

Entering Sensor Adjustment Mode

Media Thickness Adjustment

Media Width Adjustment

Adjusting the Ribbon

Ribbon Tension Adjustment

Ribbon Balance Adjustment

Cleaning

Troubleshooting

Appendixes

Specifications

Interfaces

Serial Interface

Parallel Interface

USB Interface

Replacing the Interface Board