Gateway LT30, DX4300, DX4320, DX4350, DX4311, DX4811, DX4820, DX4822, DX4830, DX4831, DX4850, DX4840, DX4860, FX6802, FX6803, FX6830, FX6831, FX6840, FX6860, FX6850, LX6820, SX2311, SX2800, SX2801, SX2803, SX2802, SX2841, SX2851, ZX2300, ZX4250, ZX2301, ZX4250G, ZX4251, ZX4300, ZX4260, ZX4350, ZX4450, ZX4351, ZX4801, ZX4800, ZX4930, ZX4931, ZX4850, ZX4950, ZX4951, ZX4970G, ZX4970, ZX4971, ZX4971G, ZX6800, ZX6900, ZX6810, ZX6910, ZX6951, ZX6960, ZX6961, ZX6971, ZX6970, ZX6980 Quick Start Manual

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Quick Start & Troubleshooting

Guide

TABLE OF CONTENTS

Product Registration

2

Choose an ‘Internet Service Provider’.................

20

Important Information

3

Network connections ..........................................

21

Surf the Net!

23

 

 

Computer Basics

4

Safety and Comfort ......................................................

4

Safety Precautions ................................................

4

Health Precautions................................................

5

Getting to Know your Computer..................................

6

Control Devices (Keyboard/Mouse) ......................

6

Volume Controls....................................................

8

Remote Control (optional).....................................

8

Your Computer’s Drives........................................

9

Ports and Connectors..........................................

10

Turning your Computer ON or OFF.....................

12

Upgrading your Computer..................................

13

Internet and Software

15

Using Windows and your Software............................

15

Windows Welcome Center ..................................

15

Internet Security Offer........................................

15

Gateway Recovery Management........................

16

Your Computer's Documentation.......................

17

Playing Multimedia Files .....................................

18

First steps on the Net..................................................

20

Protecting your computer ..................................

20

Helpdesk

25

Safe Computing...........................................................

25

Maintenance ........................................................

25

Updates................................................................

28

Security................................................................

28

Windows Remote Assistance...............................

33

Diagnose & Repair.......................................................

34

Top Troubleshooting Cases.................................

34

Miscellaneous Troubleshooting...........................

39

Recovering your system .............................................

46

To recover your system ......................................

46

Recovering pre-installed software and drivers ..

46

Returning to a previous system condition..........

47

Returning your system to its factory condition.. 48

Regulatory Information

49

Environment

54

Software License

55

Index

56

Copyright ©2009. All Rights Reserved. GWDT

Table of Contents - 1

PRODUCT REGISTRATION

When using your computer for the first time, it is recommended that you immediately register it. This will give you access to some useful benefits, such as:

Faster service from our trained representatives

Membership in the Gateway community: receive promotions and participate in customer surveys

The latest news from Gateway

Hurry and register, as other advantages await you!

How to Register

During the initial startup of your computer, a window will invite you to register. Please fill in the information and click Next. The second window you'll see contains optional fields that will help us to provide you with a more personable customer service experience.

Another Option

Another way to register your Gateway product is to visit our website at www.gateway.com/register. Choose your country and follow the simple instructions.

After we receive your product registration, you will be sent a confirmation email with important data that you should keep in a safe place.

Please use this space to write down important information about your computer.

Product name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Place of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Receipt number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Store this guide, the proof of purchase (e.g. receipt), and the warranty in a safe place.

2 - Quick Start & Troubleshooting Guide

IMPORTANT INFORMATION

Thank you for purchasing a Gateway computer!

This guide has been designed to introduce you to the features of your computer and assist in your computing experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem.

To make the most of your computer, Gateway recommends you perform the actions described below before you start working with your computer.

Gateway Recovery Management

If you should ever encounter a problem with your computer and the troubleshooting steps included in the Quick Start & Troubleshooting Guide did not help fix it, you can run the Gateway Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval (see page 46 for details).

Gateway InfoCentre

To discover more about your computer, please make sure you check Gateway InfoCentre, the electronic user‘s guide installed on your computer. You need to update the guide at least once online (see page 17 for details).

Gateway Website

Remember to visit www.gateway.com often! Check out the Support section; it contains up-to-date information, help, drivers and downloads.

Gateway Support

Make sure you write down your computer serial number, date and place of purchase and model name on the cover of this guide. Also, save your proof of purchase. If you call us, please write down any error message causing the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service.

Important Information - 3

COMPUTER BASICS

SAFETY AND COMFORT

Safety Precautions

Please follow the guidelines below to use your computer comfortably and to avoid health problems.

Computer Environment

Make sure that the computer:

Is used on a stable surface, stand or table. A fall can seriously damage the computer.

Is not used on a surface that vibrates, or used when taking part in sport, exercise or other activities in a dynamic environment. Vibration or movement can loosen fastenings, damage internal components and even cause battery leakage.

Is away from direct sunlight and sources of heat.

Is away from magnetic fields or any device generating static electricity.

Is kept at least 30 centimetres (one foot) away from a mobile phone.

Is not in a dusty or damp environment.

Is not used near water. Never spill liquids of any kind on or into your computer.

Is not placed on a carpet or any other surface that may have an electrical charge.

Cables

Make sure that:

Cables are not strained and that there is no risk of people walking or tripping over them.

Other devices do not crush the cables.

The power cable is connected to the computer before connecting the power cable to the AC power outlet.

The power cable is unplugged from the power outlet before disconnecting the power cable from the computer.

Three-pin power cords are connected to a grounded power outlet.

The power outlet is easily accessible and as close to the computer as possible (do not overload it with too many adapters).

If your computer uses an external AC adapter:

Do not cover or place objects on the AC adapter. Allow the adapter to cool properly during use by keeping it clear of objects.

Only use the AC adapter that is supplied with your computer. Although other adapters may look similar, using them can damage your computer. If a replacement is required, use only parts certified for use with your computer.

Cleaning your Computer

Always unplug your computer from the power outlet before cleaning it.

Do not use liquid or aerosol cleaners, use a damp cloth instead.

Never spray cleaning product directly on the screen.

If dust has accumulated inside your computer, do not use a vacuum cleaner to remove it.

If you spill liquid on your computer or any device attached to it, switch it off immediately, unplug the power cord and make sure it is completely dry before switching it on again. Wait overnight if necessary.

Note: If your computer includes slots for memory cards or expansion devices, plastic ’dummies’ may be installed in the card slots. Dummies protect unused slots from dust, metal objects or other particles. Save the dummies for use when no cards are in the slots.

4 - Quick Start & Troubleshooting Guide

Servicing your Computer

Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel.

Unplug your computer from the wall outlet and refer servicing to qualified service personnel when:

the power cord or plug is damaged, cut or frayed,

liquid was spilled into the product,

the product was exposed to rain or water,

the product has been dropped or the case has been damaged

the product exhibits a distinct change in performance, indicating a need for service

the product does not operate normally after following the operating instructions

Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

Health Precautions

The computer and accessories may contain small parts. Keep them out of the reach of small children.

If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired.

To protect your hearing, when using speakers or headphones, increase volume gradually until you can hear clearly and comfortably; do not increase the volume level after your ears have adjusted. Do not listen to high volumes for extended periods. Do not increase the volume to block out noisy surroundings; decrease the volume if you cannot hear people speaking near you.

Ensure that the computer’s ventilation slots and openings are never obstructed or covered. Do not place the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots.

Do not push objects of any kind into ventilation or case slots as they may touch dangerous voltage points or short-out parts that may result in a fire or electric shock.

Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor.

We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy.

To use your computer comfortably, remember the following:

Sit up straight with your back relaxed

Adjustable chair

Feet flat on floor or on footrest

Desk height 60-70 centimetres (24-28 inches) from the floor

Free space around the computer and devices to allow proper ventilation

Top of monitor at eye level

Eye distance 45-70 centimetres (18-30 inches) from screen

Easy access to drives and controls

Computer Basics - 5

GETTING TO KNOW YOUR COMPUTER

Control Devices (Keyboard/Mouse)

Cordless Devices

The cordless mouse and keyboard normally connect automatically as soon as you turn your computer on. However, if the cordless mouse and keyboard do not work after installation, you should try to manually establish communication with the receiver.

Note: The Keyboard/Mouse and Receiver shown below may not be the same as the Keyboard/Mouse supplied with your computer. Check your InfoCentre documentation to see your Keyboard/Mouse specifications if they are different from those shown below.

1.First check that the batteries for the keyboard and mouse are inserted correctly.

2.Then identify the mouse:

Press the connect button on the receiver (A).

Turn the mouse over.

Use a thin object (such as a pen tip) to press the connect button on the mouse (B).

B

A

C

3.Wait 20 seconds.

4.Identify the keyboard:

Press the connect button on the receiver (A).

Turn the keyboard over.

Use a thin object (such as a pen tip) to press the connect button on the keyboard (C).

6 - Quick Start & Troubleshooting Guide

Keyboard

The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to InfoCentre.

1

2

3

10

9

4

8

7

11

6

5

6

1.Numbers: Used to enter numbers and special characters. Press Shift simultaneously for characters on the top and press Ctrl+Alt for characters on the right.

2.Backspace: Used to go back one space and delete the last key pressed.

3.Del: Deletes any selected items or the character to the right of the cursor when editing text.

4.Optional Numeric keypad: Functions as a second set of number or cursor keys. Press the Numlock key to switch between the two functions.

5.Arrow keys: Move the cursor up, down, left and right.

6.Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option.

7.Space: used to enter an empty space in your text.

8.Shift: Use simultaneously with a letter key to enter capital letters.

9.Esc: Cancels most current tasks.

10.Multimedia and special keys (optional): These keys, usually across the top of the keyboard, may allow you to activate and control the media player on your computer, change volume and access special functions or websites. Please update Gateway InfoCentre for information on your specific keyboard

11.Fn: Use simultaneously with the F9 to F12 keys.

Mouse

The mouse controls the arrow on the screen; called the pointer or the cursor. When you move the mouse over a hard and flat surface, the pointer will follow this movement.

Click one of the buttons on the top of your mouse to select or

2

activate the command the cursor is pointing at.

3

1. Left-click to select the item under the pointer.

Double-click to start the program under the cursor, or select

1

an entire word when typing text.

 

2.Right-click to bring up a pop-up menu.

3.Use the scroll wheel or button to move through compatible applications.

Note: Improve the motion and visibility of the pointer!

Click on Start > Control Panel > Hardware and

Sound > Mouse > Pointer Options.

Computer Basics - 7

Volume Controls

Apart from the volume controls on your computer, keyboard, monitor or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows.

Adjusting the Volume

To adjust the volume, simply click on the Speaker icon located in the Notification Area, next to the clock.

Drag the slider up or down to adjust the volume.

Click on the small speaker icon to mute the volume. Click again to resume playback.

Click on Mixer to access advanced volume control settings.

Remote Control (optional)

Enjoy all your favorite digital entertainment in one place with the easy-to-use Media Center (see page 18) and remote control!

Installing the Remote Control and optional receiver

Before starting Windows Media Center (see page 18), prepare the remote control.

1. If your computer does not feature an internal

 

infrared receiver, a USB receiver is required. If

 

supplied, connect the USB receiver to a USB port

3

on the computer.

 

2.Insert the batteries into the remote control; check the batteries are orientated correctly.

 

Remote Control Functions

 

1.

Power ON/OFF or Quick Resume

7

2.

DVD Menu

 

3.Playback and record controls (Record, Play, Stop, Rewind, Fast forward, Skip back, Pause, Skip forward).

4.Open Record TV

5.Open Guide

6.Open Live TV

7.Direction keys (up, down, left, right) and OK

8.Volume controls (Volume up/down and Mute)

9.Program/Channel up/down

10.Back, Start (Windows key) and More information

11.Teletext selection (red, green, yellow, blue)

12.Teletext (launch Teletext while in TV mode)

13.Number keys, Clear and Enter

8

11

1

2

4

5

6

9

10

13

12

8 - Quick Start & Troubleshooting Guide

Your Computer’s Drives

The drives described below are commonly used on Gateway computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific to the model you have purchased, please check Gateway InfoCentre.

Memory Card Reader

Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones. Selected computers include an “all-in-one” memory card reader that allows you to read and write the most common types, such as CF (Compact Flash®), IBM Microdrive™, SM (Smart Media™), MMC (Multi Media Card™), SD/SDHC Card, xDPicture Card™ or MS (Memory Stick®).

Removing a card from an External Card Reader

1.Click on the Safely Remove Hardware icon in the Notification Area (next to the clock).

2.Click on Eject SD Card (or the name of the device).

3.Wait until a Safe to Remove Hardware message is displayed.

4. Remove the card.

1 2

Optical Drives

An optical drive is able to read from (or write to) a variety of CD or DVD discs (e.g. Audio CD, CD-ROM, DVD).

Note: Small computers may omit larger devices such as optical drives. If your computer does not feature an optical drive and you wish to access files or install a program from an optical disc, you will need additional equipment; you may use either an external optical drive, or a computer with an optical drive and a network connection (i.e. add the optical drive as a resource that may be used over a network).

Read-only (ROM) drives

Some optical drives are only able to read information from a disc, they cannot be used to store new information. These drives can be used to watch films, install programs and read data such as photos or music.

Recordable (R) or Re-Writable (RW) Drives

In addition to reading data from compatible discs, the optical drive(s) provided with your computer may be able to write (or 'burn') information to appropriate discs. You can use these drives to duplicate your CDs, create your own music compilations, digital photo albums or keep a safe copy of your valuable data. Disc recording software must be used to write information to recordable discs.

Note: Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, and that you are authorized to replicate it. In most countries you are allowed to make an archival backup of software or copy music for your own personal use.

Computer Basics - 9

Disc Compatibility for Recordable Drives

DVD±RW Writer: DVD±RW drives (or DVD Dual drives) can write to recordable CDs, recordable DVDs ('-' or '+').

Double-Layer DVD-RW Writer: Double-Layer DVD-RW drives (or DVD+R9 DL drives) can write to recordable CDs and singleor double-layer recordable DVDs.

Blu-ray Combo Drive: Blu-ray Combo drives can write to recordable CDs, all 'standard' recordable DVDs (but not 'HD' DVDs) and may read from (but not write to) Blu-ray discs.

Blu-ray Writer: Blu-ray drives can write to recordable CDs, all 'standard' recordable DVDs and recordable Blu-ray discs.

Precautions

If a program needs a disc, insert the disc into the drive before you start the program.

Do not force a disc into the drive; make sure the disc is correctly inserted, then close the disc tray.

Do not eject the disc without first closing the program that is using the disc. This could potentially cause your computer to stop responding. Should this happen, restart your computer by using the Windows Task Manager.

If the tray does not eject, you may try to open it manually:

1.Switch your computer off.

2.Carefully insert a straightened paper clip into the emergency eject

port (if available). Do not use a pencil as the lead may break inside the eject port and damage the drive.

Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive, if the lens is dirty, the optical drive may not function correctly.

Do not wipe the lens with a normal cloth. Use a cotton swab to gently clean the lens.

The optical drive is classified as a Class 1 laser product.

Note: This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Ports and Connectors

The ports and connector types described below are commonly used on Gateway computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view documentation specific to the model you have purchased, please check InfoCentre.

Precautions

Before you attach any device, check the installation instructions that were supplied with it.

Do not remove a device if the computer is using it.

Most devices may be added or removed while the computer is on. They will be detected and installed automatically. However, certain devices must be deactivated before they can be removed from the computer (for example, see Removing a card from an External Card Reader on page 9).

Legacy Ports

PS/2 - Connect a mouse and keyboard to these connectors.

Caution: Unlike most connectors, you must turn off your computer before adding or removing a legacydevice.

Communication Ports

Network - Connect your computer to a network (‘LAN’) or certain high-speed Internet connections.

10 - Quick Start & Troubleshooting Guide

Modem - An internal fax/data modem connects you to the Internet over a dial-up connection.

A network port looks very similar to a modem port; they are often found near each other. The network port is slightly larger than the modem port.

Warning: In thunderstorm conditions, make sure that you disconnect all your connection cables; unplug the modem from the telephone line, the TV port from the aerial socket and any network cable. A lightning strike to nearby telephone lines or an aerial could damage your modem, network or TV card or even your whole computer. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike.

Expansion Ports

USB (Universal Serial Bus) - USB ports allow you to connect many peripheral devices to your computer (for example: keyboard, printer, scanner).

IEEE 1394 (FireWire) - An IEEE 1394 port (aka FireWire™ or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners.

eSATA - An eSATA port allows you to connect a compatible external storage device (usually a hard disk drive) with a high-speed SATA connection.

Display and Audio Ports

VGA Port - Connect to a monitor with a VGA port. The appropriate cable is usually included with the monitor.

DVI Port - Connect to a monitor with a DVI (Digital Video Interface) port. The appropriate cable is usually included with the monitor.

Note: Many monitors use a 15-pin analog connection, so you may need to purchase an adapter or a DVI-to- Analog cable.

S-Video (TV-Out) Connection - An S-Video TV-Out port allows you to connect a compatible television.

HDMI (TV-Out) Connection - An HDMI TV-Out port allows you to connect a compatible display device (such as a high-definition television) with a single, easy-to-use connector.

Caution: If you want to use your television's speakers, you must change the audio output or connect the Line-Out port of your computer to your television (or a speaker system).

Line-Out - Lets you plug in stereo headphones or powered speakers. Plugging in an audio device disables any built-in speakers.

Microphone - Allows you to connect an external microphone for mono recording or amplification through the unit. Plugging in an external microphone disables the built-in microphone.

Other Connectors

Memory Card Reader - Memory cards are used to store and transfer data by a wide selection of digital cameras, PDAs, MP3 players and mobile phones (see page 9).

TV Tuner - Allows you to connect an aerial and watch analog or digital television on your computer (see page 18). An adapter may be required to connect to an aerial - if your computer features two TV tuner ports, use a splitter cable to connect both ports to an aerial.

Note: The TV tuner must be compatible with signals in your area.

Other Features

Remote Control Receiver - The remote control receiver (Commercial IR) allows you to control the media functions of your computer from a distance when used with a compatible remote control (optional).

Caution: The sensor is not an 'full' IR port and can only receive signals from a remote control. It cannot be used to communicate with other devices, such as mobile telephones.

Computer Basics - 11

Turning your Computer ON or OFF

Turning your Computer ON

1.First, switch ON any devices connected to your computer (including a monitor) by pressing the main power button on these devices.

2.Then switch ON your computer by pressing the main power button.

To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user. You can access and modify your accounts at any time by clicking on Start > Control Panel > User Accounts and Family Safety. To learn more about user account management, please see the section User Account Control on page 33.

Turning your Computer OFF

Make sure all applications are closed before you turn off your computer. Turning off your computer will ensure that a data is saved and it will use as little power as possible (there may be a small power drain to charge batteries), however your computer will take longer to start.

2

1

Once the computer has shut down, switch OFF all external devices (such as a printer or monitor) if they have a power button.

Sleep mode

Click on the Sleep button to save your session and put the computer in a low-power state so that you may quickly resume working (see the Power Options section on page 13 for details).

1

3

 

2

Note: You may also put your computer into sleep mode without going to the Windows Start menu. Simply close all your applications and press the power button.

12 - Quick Start & Troubleshooting Guide

Forced Shutdown

If your computer doesn’t respond, then try using the Task Manager. This utility provides information about your system’s performance and displays details about programs and processes running on your computer.

To do so, press the Ctrl+Alt+Del keys simultaneously and select Start Task Manager.

Click on the Applications tab, select the task that you want to end and click on End Task.

Warning: If your computer still does not respond, press the computer power button to turn your computer off. Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again.

Power Options

The power options of Windows can control your computer’s power state and allow you to save energy. Depending on your needs, you can define the power scheme that suits you best. Three power saving modes are provided: Sleep, Hibernate and Hybrid sleep.

Sleep

Sleep effectively ’pauses’ your computer, keeping all activity in memory, ready to start again. Rousing your computer from Sleep takes just a few seconds. A small amount of power is still required to store the contents of the memory.

Hibernate

Hibernate stores all activity on your computer’s hard drive, and then powers down. No power is required, but your computer must be powered on normally before you may continue working.

Hybrid Sleep

Hybrid sleep stores all activity on your computer’s hard drive, just like Hibernate; but also keeps a copy in memory, ready to start in a few seconds. A small amount of power is still required to store the contents of the memory, but the copy on the disk drive ensures that you work is safe, even in the event of a power failure. Hybrid Sleep may be disabled on certain computers.

Note: To learn more about personalising your computer, click on Start > Help and Support.

Upgrading your Computer

Gateway strives to make your computing experience as easy and pleasant as possible. Because your computing needs may evolve, Gateway is here to help you choose the right accessories and make the most of your computer.

Memory

Memory (RAM) is a key component of your computer. If you run memory-intensive applications such as image or digital-video editing or 3D games, adding some memory will increase the computer performance and help your computer run faster.

Storage (e.g. External Hard Disk Drive)

Whether you need additional storage space, need to create backups or need removable storage to carry your data, an external hard disk drive will be a convenient solution to expand your computer. Simply plug it into a USB port and "drag and drop" to transfer your valuable data in a few seconds. To make temporary backups, this is a lot

Computer Basics - 13

quicker than burning a CD or DVD! High capacity drives are also ideal for storing your favorite music, photos and videos and take them with you everywhere you go!

Recycling

You just bought a new computer and wonder what you can do with your old equipment? Don't just throw it out! Gateway encourages you to recycle!

Most computer equipment contains hazardous materials, which are best kept out of landfills. Through recycling, many materials used in computers can be recovered and used again. Many charitable organizations collect computer equipment, other companies can repair and sell used computers.

Please refer to Environment on page 54 to learn more about product disposal.

14 - Quick Start & Troubleshooting Guide

INTERNET AND SOFTWARE

USING WINDOWS AND YOUR SOFTWARE

Gateway computers include software to help you use your computer; the programs and categories available on your computer depend on the model purchased. Most of this software is ’pre-installed’ and ready to be used; however some software may be provided on a CD or DVD and must first be installed if you wish to use it. To do so, insert the installation CD or DVD. An installation wizard will start automatically and all you have to do is follow the instructions on the screen.

Windows Welcome Center

The first time you turn on your computer, the Welcome Center window opens. The Welcome Center introduces you to the new features and tools of Windows. You can access the Welcome Center later by clicking on Start >

Getting Started.

Internet Security Offer

It is vital to protect your computer from viruses and attacks over the Internet (see Security on page 28). An comprehensive Internet security program is proposed when you first start your computer. You should activate this protection as soon as possible, certainly before you connect to the Internet.

The offer allows you to use the software and download updates for a period before you must subscribe to continue protecting your computer against new threats.

Internet and Software - 15

Gateway Recovery Management

To prepare your computer for system recovery options, you should create a set of recovery discs as soon as possible. Recovery discs take some time to create, but for long-term reliability, the effort is worth it.

Creating recovery discs

If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. Throughout the process, you will be guided by on-screen instructions. Please read them carefully!

1.Click on Start > All Programs > Gateway, then click on Gateway Recovery Management. Gateway Recovery Management opens.

2.To create recovery discs for the hard drive’s entire original contents, including Windows and all factory-loaded software and drivers, click Create factory default disc.

- OR -

To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc.

Important: We recommend that you create each type of recovery disc as soon as possible.

The Create Backup Disc dialog box opens.

This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.

16 - Quick Start & Troubleshooting Guide

3.Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen.

When the disc finishes recording, the drive ejects it.

4. Remove the disc from the drive and mark it with a permanent marker.

Important: Write a unique, descriptive label on each disc, such as ‘Windows Recovery Disc 1 of 2’ or ‘Apps/Drivers Recovery disc’.

5.If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording discs until the process is complete.

Your Computer's Documentation

User’s Guide (Gateway InfoCentre)

This guide is not the only reference for information about your computer! InfoCentre, your electronic user’s guide contains information for your computer, giving you the help you need directly on your screen. You need to update this electronic user’s guide in order to have specific information for the computer you have purchased.

To open InfoCentre, double-click on the User’s Guide (Gateway InfoCentre) icon on the desktop or click on

Start > All Programs > Gateway > Gateway InfoCentre.

Select a category

To update the contents of the User’s Guide (you will need an internet connection) simply click on the Check for updates button on the InfoCentre welcome page (see image above).

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The updates will be downloaded from Gateway and automatically installed on your computer. Your updated version of InfoCentre will contain detailed specific information on your computer’s configuration.

The My Computer button contains all the technical information about your computer's components and useful tips on how to upgrade your computer.

Other buttons give you access to additional information, such as tutorials on performing day-to-day tasks and tips and information on using the Internet.

Note: The number of categories and titles available may differ according to the computer you purchased.

Remember to update InfoCentre to view the latest information about your computer! You should also make regular visits to www.gateway.com and check out the Support section: it contains up-to-date information, help, drivers and downloads.

Software Documentation

Most of the applications preinstalled on your computer by Gateway feature a documentation file.

Note: If you need help while using a program, press F1 on your keyboard, or click on Help or the help icon (typically a ? sign).

Playing Multimedia Files

You may use the media software on your computer to play music, films or photo slide-shows and watch television (if your computer has a TV tuner). Other options allow you to create CDs or DVDs.

One or more media programs are installed on your computer, Windows Media Player and optionally Windows Media Center are provided by Microsoft. Other media programs may have been installed by Gateway to provide an improved media experience.

Windows Media Player

Windows Media Player may be used to play MP3 or WMA audio files, CDs or most video files.

Note: It is not recommended that you use Windows Media Player to play DVD movies. Other media players (such as Windows Media Center) provide additional playback options.

Windows Media Center (optional)

Certain computers include all-in-one media ‘centers’ such as Windows Media Center. These programs can handle a variety of multimedia content, presented with simple menus that may be easily controlled with a remote control. You may watch live or recorded TV (if your computer has a TV tuner), listen to digital music, view pictures and personal videos, create CDs and DVDs, or access content from online services.

To start the media program installed on your computer, click on Start > Windows Media Center.

Setup

Caution: If your computer includes a remote control (page 8) or TV tuner (page 11) they must be connected and active before starting the media program for the first time.

The first time you start the media program, it will start a setup wizard, which will configure some basic settings. If available, select the Express setup option, you may then configure additional options as needed.

18 - Quick Start & Troubleshooting Guide

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