Gateway FHX2303L, HX2003L, KX1853, KX1903, KX1953 Owner's Manual

...

User’s Manual

Gateway NE572/NV572

- 1

TABLE OF CONTENTS

Starting your computer 4

Wireless connection ........................................... 4

Registration ........................................................ 5

Software installation ........................................... 6

Recovery ............................................................ 6

Having trouble? .................................................. 6

Computer Basics 8

Safety and comfort ............................................. 8

Safety precautions ...................................... 8

Health precautions .................................... 11

Getting to know your computer 14

Top view - display ............................................ 15

Top view - keyboard ......................................... 16

Front view......................................................... 17

Left view ........................................................... 18

Right view......................................................... 20

Base view......................................................... 22

Using the keyboard 24

Lock keys and numeric keypad........................ 24

Special keys.............................................. 25

Windows keys .................................................. 28

Touchpad 29

Touchpad basics .............................................. 29

Touchpad gestures .......................................... 30

Upgrading your computer 31

Expanding through options .............................. 31

Connectivity options.................................. 31

Power supply 36

AC power adapter ............................................ 36

2 - Table of Contents

Battery pack..................................................... 37

Battery pack characteristics ..................... 37

Replacing the battery pack....................... 39

Installing or removing the battery pack .... 39

Charging the battery................................. 40

Checking the battery level ........................ 40

Optimizing battery life............................... 41

Battery-low warning.................................. 41

Power management 43

Saving power................................................... 43

Software 46

Using Windows and your software .................. 46

Internet security offer ............................... 46

Gateway Recovery Management............. 46

Internet 47

First steps on the net ....................................... 47

Protecting your computer ......................... 47

Choose an Internet Service Provider ....... 47

Network connections................................ 49

Surf the Net! ............................................. 53

Security .................................................... 53

Recovery 62

Creating a recovery backup............................. 62

Creating a drivers and applications backup..... 66

Recovering your system .................................. 69

Reinstalling drivers and applications........ 70

Returning to an earlier system

snapshot................................................... 73

Returning your system to its factory

condition................................................... 74

Recovering from Windows ....................... 75

Recovering from a recovery backup ......... 79

Original Issue: 19 April 2013

Visit registration.gateway.com and discover the benefits of being a customer of Gateway.

Remark: All images are for reference purposes only. Actual configuration may vary.

Frequently asked questions 83

Tips and hints for using Windows 8 ................. 86

Three concepts you might want to

keep in mind.............................................. 86

How do I access the charms? ................... 86

How do I get to Start? ............................... 86

How do I jump between apps?.................. 87

How do I turn off my computer?................ 87

Why is there a new interface?................... 87

How do I unlock my computer?................. 88

How do I personalize my computer?......... 88

I want to use Windows in the way that I'm used to - give me my

desktop back! ........................................... 89

Where are my apps? ................................ 89

What is a Microsoft ID (account)? ............ 91

How do I add a favorite to Internet

Explorer?.................................................. 91

How do I check for Windows

updates? .................................................. 92

Where can I get more information?.......... 92

Regulatory information 93

Environment 111

Software license 114

Index 117

Table of Contents - 3

STARTING YOUR COMPUTER

Thank you for purchasing this Gateway computer! This guide has been designed to introduce you to the features of your

computer and assist in your computing experience. After setting up and starting your computer, as shown in the setup

instructions, it will ask you questions that will help you connect to the Internet. Your computer will then configure installed software.

WIRELESS CONNECTION

To connect to a wireless network, first check the wireless features of your computer are on, and that the router or modem you want to connect to is also correctly configured.

• If wireless is not on, press the Windows key ( ) + W, type "Wireless" and then click on Wireless. Click the toggle switch under Wi-Fi to enable the wireless connection. Click again to disable.

• To connect to a network, press the Windows key ( ) + W, type "Wireless" and then click on Connect to a network. Select your network and enter the password if required.

• After a short delay, your computer should connect to the Internet.

If your network is not detected, or your computer does not connect to the Internet, please refer to your ISP or router’s documentation. After your computer starts and you can use it, open Internet Explorer and follow the instructions.

4 - Starting your computer

Alternatively, use a network cable to connect directly to a network port on your router. Please refer to your ISP or router’s guide.

REGISTRATION

When using your computer for the first time, it is recommended that you register it. This gives you access to some useful benefits, such as:

• Faster service from our trained representatives.

• Membership in the Gateway community: receive promotions and participate in customer surveys.

• The latest news from Gateway.

How to register

During the initial startup of your computer, a window will invite you to register. Please fill in the information and click Next. The second window you'll see contains optional fields that will help us to provide you with a more personable customer service experience.

Another option

Another way to register your Gateway product is to visit our website at registration.gateway.com. Choose your country and follow the simple instructions.

After registering, you will be sent a confirmation email with important information that you should keep in a safe place.

Starting your computer - 5

SOFTWARE INSTALLATION

Your computer will automatically install software and prepare your computer for use. This may take some time, please do not turn off your computer; wait until the installation has finished.

RECOVERY

You should create recovery discs as soon as you are able. The Gateway Recovery Management program allow you to create recovery discs and

then to restore or reinstall applications and drivers provided by Gateway.

HAVING TROUBLE?

Gateway provides several options to support your purchase.

Gateway support

Make sure you write down your computer serial number, date and place of purchase and model name on the area provided in this guide; save your proof of purchase. Before you call us, please write down any error message that accompanies the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service.

Gateway website

Remember to visit www.gateway.com - Check out the support section for up-to-date information, help, drivers and downloads.

6 - Starting your computer

Warranty and contact information

You can find information about the warranty for your computer and how to contact technical support in your computer’s Warranty.

Starting your computer - 7

COMPUTER BASICS

SAFETY AND COMFORT

Safety precautions

Please follow the guidelines below to use your computer comfortably and to avoid health problems.

Computer environment

Make sure that the computer:

• Is used on a stable surface, stand or table. A fall can seriously damage the computer.

• Is not used on a surface that vibrates, or used when taking part in sport, exercise or other activities in a dynamic environment. Vibration or movement can loosen fastenings, damage internal components and even cause battery leakage.

• Is away from direct sunlight and sources of heat.

• Is away from magnetic fields or any device generating static electricity.

• Is kept at least 30 centimetres (one foot) away from a mobile phone.

• Is not in a dusty or damp environment.

• Is not used near water. Never spill liquids of any kind on or into your computer.

• Is not placed on a carpet or any other surface that may have an electrical charge.

8 - Computer Basics

Please note

• Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind onto or into the product.

• To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.

• Never use it under sporting, exercising, or any vibrating environment which will probably cause unexpected short current or damage rotor devices, HDD, optical drive, and even exposure risk from lithium battery pack.

Cables

Make sure that:

• Cables are not strained and that there is no risk of people walking or tripping over them.

• Other devices do not crush the cables.

Computer Basics - 9

• The power cable is connected to the computer before connecting the power cable to the AC power outlet.

• The power cable is unplugged from the power outlet before disconnecting the power cable from the computer.

• Three-pin power cords are connected to a grounded power outlet.

• The power outlet is easily accessible and as close to the computer as possible (do not overload it with too many adapters).

If your computer uses an external AC adapter:

• Do not cover or place objects on the AC adapter. Allow the adapter to cool properly during use by keeping it clear of objects.

• Only use the AC adapter that is supplied with your computer. Although other adapters may look similar, using them can damage your computer. If a replacement is required, use only parts certified for use with your computer.

Cleaning your computer

• Always unplug your computer from the power outlet before cleaning it.

• Do not use liquid or aerosol cleaners, use a damp cloth instead.

• Never spray cleaning product directly on the screen.

• If you spill liquid on your computer, switch it off immediately, unplug the AC adapter, remove the battery and make sure it is completely dry before switching it on again. Wait overnight if necessary.

Note: If your computer includes slots for memory cards or expansion devices, plastic ’dummies’ may be installed in the card slots. Dummies

10 - Computer Basics

protect unused slots from dust, metal objects or other particles. Save the dummies for use when no cards are in the slots.

Servicing your computer

Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel.

Unplug your computer from the wall outlet and refer servicing to qualified service personnel when:

• the power cord or plug is damaged, cut or frayed,

• liquid was spilled into the product,

• the product was exposed to rain or water,

• the product has been dropped or the case has been damaged,

• the product exhibits a distinct change in performance,

• the product does not operate normally after following the operating instructions

Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

Health precautions

• The bottom surface, areas around ventilation openings and AC adapter may get hot. To avoid injury, ensure they do not come in contact with your skin or body.

Computer Basics - 11

• Your device and its enhancements may contain small parts. Keep them out of the reach of small children.

• The computer and accessories may contain small parts. Keep them out of the reach of small children.

• If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired.

• Arrange your computer so that you can work in a natural and relaxed position. Place items that you use frequently within easy reach.

• Position your computer directly in front of you for increased safety and comfort. Ensure that your keyboard and touchpad are at a comfortable height. The screen should be about 45-70 cm (18-30 inches) from your eyes. If you use your computer for long periods while sitting at a desk, invest in an external keyboard for improved comfort.

• To protect your hearing, when using speakers or headphones, increase volume gradually until you can hear clearly and comfortably; do not increase the volume level after your ears have adjusted. Do not listen to high volumes for extended periods. Do not increase the volume to block out noisy surroundings; decrease the volume if you cannot hear people speaking near you.

• The computer’s underside, power adapter and the air from ventilation slots may become hot during use. Avoid continuous body contact and do not place the computer on your lap while it is operating.

12 - Computer Basics

• Ensure that the computer’s ventilation slots and openings are never obstructed or covered. Do not place the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots.

• Do not push objects of any kind into ventilation or case slots as they may touch dangerous voltage points or short-out parts that may result in a fire or electric shock.

• Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor.

• We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy.

Computer Basics - 13

GETTING TO KNOW YOUR

COMPUTER

After setting up your computer, as illustrated in the setup instructions, let us show you around your new Gateway computer.

Gateway NE572/NV572

14 - Getting to know your computer

TOP VIEW - DISPLAY

# Icon Item Description

Web camera for video communication.

1 Webcam

A light next to the Webcam indicates that the webcam is active.

2 Display screen

3 Microphone Internal microphone for sound recording.

Also called Liquid-Crystal Display (LCD), displays computer output.

Getting to know your computer - 15

TOP VIEW - KEYBOARD

# Icon Item Description

Power button / indicator

2 Keyboard

3 Touchpad

16 - Getting to know your computer

Click buttons (left and right)

Turns the computer on and off. Indicates the computer's power status.

For entering data into your computer.

- See "Using the keyboard" on page 24.

Touch-sensitive pointing device which functions like a computer mouse.

- .See "Touchpad" on page 29.

The left and right side of the button function as left and right selection buttons.

FRONT VIEW

1 2

# Icon Item Description

Accepts Secure Digital (SD) cards.

1 Card reader

Power indicator Indicates the computer's power status.

Battery indicator

HDD indicator Indicates when the hard disk drive is active.

- Push to remove/install the card. Only one card can operate at any given time.

Indicates the computer's battery status.

- Charging: The light shows amber when the battery is charging.

- Fully charged: The light shows blue when in AC mode.

Communication indicator

- Note: The front panel indicators are visible even when the computer cover is closed.

Indicates the computer’s wireless connectivity device status.

Getting to know your computer - 17

LEFT VIEW

21 3 754 6

# Icon Item Description

Kensington lock slot

Ventilation and cooling fan

External display (VGA) port

Connects to a Kensington-compatible computer security lock.

- Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock. Some keyless models are also available.

Allows the computer to stay cool.

- Do not cover or obstruct the openings.

Connects to a display device (e.g., external monitor, LCD projector).



4 Ethernet (RJ-45) port

5 HDMI port

18 - Getting to know your computer

Connects to an Ethernet 10/100/1000-based network.

Supports high-definition digital video connections.

# Icon Item Description

Connects to USB devices.

6 USB port

Headphones / speaker jack

- If a port is black, it is USB 2.0 compatible, if it is blue it is also USB 3.0 compatible (see below).

Connects to audio line-out devices (e.g., speakers, headphones).

- Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets).

Information on USB 3.0

• Compatible with USB 3.0 and earlier devices.

• For optimal performance, use USB 3.0-certified devices.

• Defined by the USB 3.0 specification (SuperSpeed USB).

Getting to know your computer - 19

RIGHT VIEW

Note: Depending on configuration, your system may not be equipped with an optical (CD/DVD) drive.

1 65432

# Icon Item Description

Connects to USB devices.

1 USB ports

2 Optical drive Internal optical drive; accepts CDs or DVDs.

- If a port is black, it is USB 2.0 compatible, if it is blue it is also USB 3.0 compatible (see below).

20 - Getting to know your computer

Optical disk access indicator

Optical drive eject button

Emergency eject hole

Lights up when the optical drive is active.

Ejects the optical disk from the drive.

Ejects the optical drive tray when the computer is turned off.

- Carefully insert a straightened paper clip to eject the optical drive tray.

# Icon Item Description

6 DC-in jack Connects to your computer’s AC adapter.

Information on USB 3.0

• Compatible with USB 3.0 and earlier devices.

• For optimal performance, use USB 3.0-certified devices.

• Defined by the USB 3.0 specification (SuperSpeed USB).

Getting to know your computer - 21

BASE VIEW

# Icon Item Description

1 Battery release latch

Releases the battery for removal. Insert a suitable tool and slide to release.

Memory compartment

Hard disk bay

3 Speakers Deliver stereo audio output.

22 - Getting to know your computer

Houses the computer's main memory.

Houses the computer's hard disk (secured with screws).

# Icon Item Description

Ventilation and cooling fan

5 Battery bay Houses the computer's battery pack.

Allows the computer to stay cool.

- Do not cover or obstruct the openings.

Getting to know your computer - 23

USING THE KEYBOARD

The keyboard has full-sized keys and a numeric keypad, separate cursor, Windows, function and special keys.

Lock keys and numeric keypad

Note: Information in this section may not apply to your computer.

The keyboard has three lock keys which you can toggle on and off.

Lock key Description

Caps Lock

Num Lock

The numeric keypad functions like a desktop numeric keypad.

Desired access Num Lock on Num Lock off

Number keys on embedded keypad

When Caps Lock is on, all alphabetic characters typed are in uppercase.

When Num Lock is on, the keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry.

Type numbers in a normal manner.

Control the cursor and page view.

24 - Using the keyboard

Special keys

Your computer’s keyboard includes keys that activate special functions. The function of each key is clearly marked with an icon.

Icon Function Description

Fn Hotkey for

second function

Activates a second function on certain keys. 

E.g. press the Fn key to activate the F1 to F12 keys.

Help Opens the help menu.

Backup Allows you to create backup copies of your

computer; either the entire system or only selected files and folders. Create a regular schedule or make copies whenever you want.

Communication Enables/disables the computer’s

communication devices.

Display toggle Switches display output between the display

screen, external monitor (if connected) and both.

Screen blank Turns the display screen backlight off to save

power. Press any key to return.

Touchpad toggle Turns the internal touchpad on and off.

Play/Pause Play or pause a selected media file.

Using the keyboard - 25

Icon Function Description

Stop Stop playing the selected media file.

Previous Return to the previous media file.

Next Jump to the next media file.

Brightness down Decreases the screen brightness.

Brightness up Increases the screen brightness.

Social Networking

Volume up Increases the sound volume.

Volume down Decreases the sound volume.

Speaker toggle Turns the speakers on and off.

26 - Using the keyboard

Opens the Social Networks application.

If this application is not installed, the key will start your instant messenging application.

Hotkeys

The computer uses hotkeys (key combinations) to access function keys and navigation commands.

To activate hotkeys, press and hold the Fn key (bottom left) before pressing the other key in the hotkey combination.

Hotkey Function Description

Fn + Special keys

(see page 25)

Fn +

Function

Activates the F1 to F12 keys.

keys

Home Scrolls to the beginning of a document. Fn + End Scrolls to the end of a document. Fn + Page up Scrolls up a page in a document. Fn + Page Down Scrolls down a page in a document.

Note: It is not necessary to press the Fn key to use the F1 to F12 function keys when starting your computer or when using the BIOS.



To swap the hotkey and special function of the F1 to F12 keys, change the function key setting in the BIOS (to open the BIOS press F2 when starting your computer, then select the Main menu and change

Function key behavior to Function keys).

Using the keyboard - 27

Windows keys

The keyboard has two keys that perform Windows-specific functions.

Key Description

Windows key

Application key

Pressed alone it returns to the Start screen. 

It can also be used with other keys for special

functions, please check Windows Help.

This key has the same effect as clicking the right

mouse button; it opens the application's context

menu.

28 - Using the keyboard

TOUCHPAD

TOUCHPAD BASICS

The touchpad controls the arrow (or 'cursor') on the screen. As you slide your finger across the touchpad, the cursor will follow this movement.

Press the left or right side of the button located beneath the touchpad to perform selection and execution functions. These two areas are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left side of the button.

Note: The touchpad is sensitive to finger movement; the lighter the touch, the better the response. Please keep the touchpad and your fingers dry and clean.

The cursor is controlled by some basic gestures:

• Single-finger slide: Slide a finger across the touchpad to move the cursor.

• Single-finger tap: Lightly tap the touchpad with your finger, to perform a 'click', which will select or start an item. Quickly repeat the tap to perform a double tap or 'double click'.

• Drag: Press and hold the left side of the selection button, or tap twice anywhere on the touchtap, then slide a second finger across the touchpad to select all items in an area.



Touchpad - 29

TOUCHPAD GESTURES

Windows 8 and many applications support touchpad gestures that use one or more fingers.

Note: Support for touchpad gestures depends on the active application.

These allow you to control applications with a few simple gestures, such as:

• Swipe in from edge: Access Windows tools by swiping into the center of the touchpad from the right, top or left.

• Swipe in from right edge: Toggle the charms.

• Swipe in from top edge: Toggle the app commands.

• Swipe in from left edge: Switch to the previous app.

• Two-finger slide: Swiftly scroll through web pages, documents and playlists by placing two fingers on the touchpad and moving both in any direction.

• Two-finger pinch: Zoom in and out of photos, maps and documents with a simple finger-and-thumb gesture.

30 - Touchpad

+ 90 hidden pages