Gateway EC14D, EC14, EC18, EC19C, EC38 Quick Start Manual

...
0 (0)
Quick Start & Troubleshooting
Guide
TABLE OF CONTENTS
Product Registration 2
Important Information 3
Computer Basics 4
Safety and Comfort ...................................................... 4
Safety Precautions ................................................ 4
Getting to Know your Computer.................................. 6
Control Devices (Keyboard/Touchpad)................. 6
Touchscreen (optional).......................................... 7
Volume Controls.................................................... 8
Remote Control (optional)..................................... 9
Your Computer’s Drives ........................................ 9
Power Supply ...................................................... 11
Ports and Connectors.......................................... 12
Turning your Computer ON or OFF..................... 13
Upgrading your Computer.................................. 15
Internet and Software 16
Using Windows and your Software............................ 16
Welcome Center .................................................. 16
Internet Security Offer........................................ 16
Gateway Recovery Management........................ 17
Your Computer's Documentation....................... 18
Playing Multimedia Files ..................................... 19
Social Networks (optional) .................................. 21
First steps on the Net .................................................. 21
Protecting your computer................................... 21
Choose an ‘Internet Service Provider’................. 21
Network connections .......................................... 22
Surf the Net! ........................................................ 24
Helpdesk 26
Safe Computing........................................................... 26
Maintenance ........................................................ 26
Updates................................................................ 29
Security................................................................ 29
Windows Remote Assistance............................... 34
Diagnose & Repair....................................................... 35
Top Troubleshooting Cases................................. 35
Miscellaneous Troubleshooting........................... 39
Recovering your system ............................................. 46
To recover your system ...................................... 46 Recovering pre-installed software and drivers .. 46
Returning to a previous system condition.......... 47 Returning your system to its factory condition.. 48
Regulatory Information 49
Environment 54
Software License 55
Index 56
Copyright ©2010. All Rights Reserved. GWNB
Table of Contents - 1

PRODUCT REGISTRATION

When using your computer for the first time, it is recommended that you immediately register it. This will give you access to some useful benefits, such as:
• Faster service from our trained representatives
• Membership in the Gateway community: receive promotions and participate in customer surveys
• The latest news from Gateway Hurry and register, as other advantages await you!
How to Register
During the initial startup of your computer, a window will invite you to register. Please fill in the information and
Next
click personable customer service experience.
Another way to register your Gateway product is to visit our website at your country and follow the simple instructions.
After we receive your product registration, you will be sent a confirmation email with important data that you should keep in a safe place.
. The second window you'll see contains optional fields that will help us to provide you with a more
Another Option
www.gateway.com/register
Please use this space to write down important information about your computer.
Product name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. Choose
Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Place of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receipt number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Store this guide, the proof of purchase (e.g. receipt), and the warranty in a safe place.
2 -
Quick Start & Troubleshooting Guide

IMPORTANT INFORMATION

Thank you for purchasing a Gateway computer! This guide has been designed to introduce you to the features of your computer and assist in your computing
experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem. To make the most of your computer, Gateway recommends you perform the actions described below before you
start working with your computer.
Gateway Recovery Management
If you should ever encounter a problem with your computer and the troubleshooting steps included in the
Start & Troubleshooting Guide
will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval (see page 46 for details).
Gateway InfoCentre
To discover more about your computer, please make sure you check user‘s guide installed on your computer. You need to update the guide at least once online (see page 18 for details).
Gateway Website
Remember to visit www.gateway.com often! Check out the Support section; it contains up-to-date information, help, drivers and downloads.
Gateway Support
Make sure you write down your computer serial number, date and place of purchase and model name on the cover of this guide. Also, save your proof of purchase. If you call us, please write down any error message causing the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service.
did not help fix it, you can run the
Gateway Recovery Management
Gateway InfoCentre
, the electronic
Quick
program. This
Warranty and Contact Information
You can find information about the warranty for your computer and how to contact technical support in your computer’s Warranty Guide.
Important Information - 3

COMPUTER BASICS

SAFETY AND COMFORT

Safety Precautions

Please follow the guidelines below to use your computer comfortably and to avoid health problems.
Computer Environment
Make sure that the computer:
• Is used on a stable surface, stand or table. A fall can seriously damage the computer.
• Is not used on a surface that vibrates, or used when taking part in sport, exercise or other activities in a dynamic environment. Vibration or movement can loosen fastenings, damage internal components and even cause battery leakage.
• Is away from direct sunlight and sources of heat.
• Is away from magnetic fields or any device generating static electricity.
• Is kept at least 30 centimetres (one foot) away from a mobile phone.
• Is not in a dusty or damp environment.
• Is not used near water. Never spill liquids of any kind on or into your computer.
• Is not placed on a carpet or any other surface that may have an electrical charge.
Cables
Make sure that:
• Cables are not strained and that there is no risk of people walking or tripping over them.
• Other devices do not crush the cables.
• The power cable is connected to the computer before connecting the power cable to the AC power outlet.
• The power cable is unplugged from the power outlet before disconnecting the power cable from the computer.
• Three-pin power cords are connected to a grounded power outlet.
• The power outlet is easily accessible and as close to the computer as possible (do not overload it with too many adapters).
If your computer uses an external AC adapter:
• Do not cover or place objects on the AC adapter. Allow the adapter to cool properly during use by keeping it clear of objects.
• Only use the AC adapter that is supplied with your computer. Although other adapters may look similar, using them can damage your computer. If a replacement is required, use only parts certified for use with your computer.
Cleaning your Computer
• Always unplug your computer from the power outlet before cleaning it.
• Do not use liquid or aerosol cleaners, use a damp cloth instead.
• Never spray cleaning product directly on the screen.
• If you spill liquid on your computer, switch it off immediately, unplug the AC adapter, remove the battery and make sure it is completely dry before switching it on again. Wait overnight if necessary.
Note:
If your computer includes slots for memory cards or expansion devices, plastic ’dummies’ may be installed in the card slots. Dummies protect unused slots from dust, metal objects or other particles. Save the dummies for use when no cards are in the slots.
Servicing your Computer
Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel.
4 -
Quick Start & Troubleshooting Guide
Unplug your computer from the wall outlet and refer servicing to qualified service personnel when:
• the power cord or plug is damaged, cut or frayed,
• liquid was spilled into the product,
• the product was exposed to rain or water,
• the product has been dropped or the case has been damaged
• the product exhibits a distinct change in performance, indicating a need for service
• the product does not operate normally after following the operating instructions
Note:
Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

Health Precautions

• The computer and accessories may contain small parts. Keep them out of the reach of small children.
• If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired.
• Arrange your computer so that you can work in a natural and relaxed position. Place items that you use frequently within easy reach.
• Position your computer directly in front of you for increased safety and comfort. Ensure that your keyboard and touchpad are at a comfortable height. The screen should be about 45-70 cm (18-30 inches) from your eyes. If you use your computer for long periods while sitting at a desk, invest in an external keyboard for improved comfort.
• To protect your hearing, when using speakers or headphones, increase volume gradually until you can hear clearly and comfortably; do not increase the volume level after your ears have adjusted. Do not listen to high volumes for extended periods. Do not increase the volume to block out noisy surroundings; decrease the volume if you cannot hear people speaking near you.
• The computer’s underside, power adapter and the air from ventilation slots may become hot during use. Avoid continuous body contact and do not place the computer on your lap while it is operating.
• Ensure that the computer’s ventilation slots and openings are never obstructed or covered. Do not place the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots.
• Do not push objects of any kind into ventilation or case slots as they may touch dangerous voltage points or short-out parts that may result in a fire or electric shock.
• Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor.
• We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy.
Computer Basics - 5

GETTING TO KNOW YOUR COMPUTER

Control Devices (Keyboard/Touchpad)

Keyboard
The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to
9
8
InfoCentre.
1 2 3
4
10 6
1. Numbers: Used to enter numbers and special characters. Press and press
2. Backspace: Used to go back one space and delete the last key pressed.
3. Del: Deletes any selected items or the character to the right of the cursor when editing text.
4. Optional Numeric keypad: Functions as a second set of number or cursor keys. Press the between the two functions.
5. Arrow keys: Move the cursor up, down, left and right.
6. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option.
7. Space: used to enter an empty space in your text.
8. Shift: Use simultaneously with a letter key to enter capital letters.
9. Esc: Cancels most current tasks.
10. Fn: Use simultaneously with certain keys (such as F1 to F12) to activate optional special functions (shown with symbols).
Touchpad
The touchpad controls the arrow on the screen; called the pointer or the cursor. When you slide your finger across the touch-sensitive pad, the pointer will follow this movement.
Ctrl+Alt
for characters on the right.
Note:
To optimise space and weight, certain computers use compact keyboards that do not provide a numeric keypad. If this is the case, you may use the integrated keypad by activating centre-right of the keyboard). Press functions.
Note:
(please see Social Networks (optional) on page 21). If this application is not installed, the key will start your instant messenging application.
Num Lock
Certain keyboards feature a Social Networks key that opens the Social Networks application
and using the keys with extra number characters (the keys in the
Num Lock
again to return the keys to their normal
5 67
Shift
simultaneously for characters on the top
Numlock
key to switch
6 -
Quick Start & Troubleshooting Guide
Click one of the touchpad buttons to select or activate the command the cursor is pointing at. Ensure that you use a light touch on the touchpad surface.
1. Left-click to select the item under the pointer. Double-click to start the program under the cursor, or select an entire word when typing text.
2. Right-click to bring up a pop-up menu.
3. Two quick taps on the surface of a touchpad will perform the same action as a double-click.
Optional Touchpad features
If your computer supports Multi-gesture, the touchpad can recognise certain movement patterns across its surface. This allows you to control applications with a few simple gestures. Please see
Gateway InfoCentre
for more information.
3
1 2
Your computer may feature a toggles the touchpad on or off to avoid unwanted cursor movements when using the keyboard. This is most useful if you have connected a mouse to your computer.
On certain computers you may slide your finger up and down the right-side of the touchpad to scroll through a document.
Note:
Improve the motion and visibility of the pointer! Click on
>
Mouse
>
Sound
Pointer Options
Touchpad Lock
.
button. The
Touchpad Lock
Start
>
Control Panel
button
>
Hardware and

Touchscreen (optional)

Certain computers include a touchscreen that allows simple commands to be given by touching the screen, instead of cluttering your desk with a keyboard or mouse. Depending on the type and format of touchscreen you may either use a finger or stylus (or both) to select items on the screen.
’Tapping’ the screen
Instead of clicking with a mouse, or pressing a key, you should lightly has been provided. The screen should react instantly to the contact.
Caution:
Only use a finger or the stylus provided. Using other items may damage the screen.
To ’right-click’ on a touchscreen, tap and hold on the screen until an animated ring appears and then lift your finger (or the stylus). To drag content, simply touch the screen over the content, then slide you finger across the screen. The content will follow your movements.
Multi-gesture
If your computer supports Multi-gesture, the screen can recognise certain movement patterns across its surface. This allows you to control applications with a few simple gestures; for example, flipping though a slideshow, pinching in or out to zoom or making a circular swirl to scroll through a document.
Different types and formats of touchscreen may support different gestures; please see more information.
tap
the screen with a finger, or a stylus if one
Gateway InfoCentre
for
Touch Applications
Your computer may have some touch-specific programs installed, these provide simplified interfaces with larger buttons and controls that are adapted to touching and sliding items across the screen. Please see the help provided with these programs for more information.
Computer Basics - 7
Virtual keyboard
A virtual keyboard is available for text input while using a touchscreen. To open the virtual keyboard, tap the screen and then tap the it will appear on top of any open windows. You may move it to a convenient position on the screen.
Input Panel
tab that appears on the left edge of the screen. When you open the virtual keyboard,
You can customize the virtual keyboard settings by selecting and in the
Calibrating your screen
You may find that you need to recalibrate the screen if it does not react properly to a tap. To do this select
PC Settings
calibrate the screen.
Other options
Additional configuration options are available in
Tablet PC settings
Note:
and resistive touch film. Occasionally, a series of concentric shapes, called Newton's Rings, may appear due to the reflection of light between two surfaces with different temperatures and pressures. This is normal and the rings will disappear after a few minutes of use.
Cleaning the touchscreen
Touchscreens are delicate and no cleaning products should be used when cleaning the surface. Please follow the advice given in
Other
tab select
. On the
Display
and
Pen and Touch
Certain touchscreens have a thin layer of air between layers of glass
Cleaning your Computer
Go to Input Panel Settings
Start
>
Control Panel
tab, select
.
on page 4.
>
Hardware and Sound
Calibrate...
. Follow the instructions to
Start
>
Control Panel
Start
>
.
Control Panel
>
Tablet
under
>
Tablet PC Settings

Volume Controls

Apart from the volume controls on your computer, keyboard, or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows.
Adjusting the Volume
To adjust the volume, simply click on the the clock.
Drag the slider up or down to adjust the volume.
Click on the small speaker icon to mute the volume. Click again to resume playback.
Speaker
icon located in the
Notification Area
, next to
Click on
Mixer
to access advanced volume control settings.
8 -
Quick Start & Troubleshooting Guide

Remote Control (optional)

Enjoy all your favorite digital entertainment in one place with the easy-to-use Media Center (see page 19) and remote control!
Installing the Remote Control and optional receiver
Before starting the remote control.
1. If your computer does not feature an internal infrared receiver, a USB receiver is required. If supplied, connect the USB receiver to a USB port on the computer.
2. Insert the batteries into the remote control; check the batteries are orientated correctly.
Remote Control Functions
1. Playback and record controls (Record, Play, Stop, Rewind, Fast forward, Skip back, Pause, Skip forward).
2. Power ON/OFF or Quick Resume
3. Back
4. More information
5. Direction keys (up, down, left, right) and OK
6. Start (Windows key)
7. Volume controls (Volume up/down)
8. Mute
9. Open Record TV
10. Open Guide
11. Program/Channel up/down
12. DVD Menu
13. Open Live TV
14. Number keys, Clear and Enter
15. Teletext selection (red, green, yellow, blue)*
16. Teletext (switch to Teletext while in TV mode)*
Windows Media Center
(see page 19), prepare
1
14
15
2
3
4
5
6
7
11
8
12
9
13
10
16
* optional - not available in all regions

Your Computer’s Drives

The drives described below are commonly used on Gateway computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific to the model you have purchased, please check
Memory Card Reader
Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones. Selected computers include an “all-in-one” memory card reader that allows you to read and write the most common types, such as MMC (Multi Media Card™), SD/SDHC Card, xD-Picture Card™ or MS (Memory Stick®).
Gateway InfoCentre
.
Computer Basics - 9
Removing a card from an External Card Reader
1. Click on the
Area
2. Click on
3. Wait until a
4. Remove the card.
Safely Remove Hardware
(next to the clock).
Eject SD Card
Safe to Remove Hardware
icon in the
(or the name of the device).
message is displayed.
Notification
1
Optical Drives
An optical drive is able to read from (or write to) a variety of CD or DVD discs (e.g. Audio CD, CD-ROM, DVD).
Note:
Small computers may omit larger devices such as optical drives. If your computer does not feature an optical drive and you wish to access files or install a program from an optical disc, you will need additional equipment; you may use either an external optical drive, or a computer with an optical drive and a network connection (i.e. add the optical drive as a resource that may be used over a network).
Read-only (ROM) drives
Some optical drives are only able to read information from a disc, they cannot be used to store new information. These drives can be used to watch films, install programs and read data such as photos or music.
Recordable (R) or Re-Writable (RW) Drives
In addition to reading data from compatible discs, the optical drive(s) provided with your computer may be able to write (or 'burn') information to appropriate discs. You can use these drives to duplicate your CDs, create your own music compilations, digital photo albums or keep a safe copy of your valuable data. Disc recording software must be used to write information to recordable discs.
Note:
Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, and that you are authorized to replicate it. In most countries you are allowed to make an archival backup of software or copy music for your own personal use.
Disc Compatibility for Recordable Drives
• DVD±RW Writer: DVD±RW drives (or DVD Dual drives) can write to recordable CDs, recordable DVDs ('-' or '+').
•Double-Layer DVD-RW Writer: recordable CDs and single- or double-layer recordable DVDs.
• Blu-ray Combo Drive recordable DVDs (but not 'HD' DVDs) and may read from (but not write to) Blu-ray discs.
• Blu-ray Writer discs.
Precautions
If a program needs a disc, insert the disc into the drive before you start the program.
Do not force a disc into the drive; make sure the disc is correctly inserted, then close the disc tray.
Do not eject the disc without first closing the program that is using the disc. This could potentially cause your computer to stop responding. Should this happen, restart your computer by using the
If the tray does not eject, you may try to open it manually:
1. Switch your computer off.
2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pencil as
the lead may break inside the eject port and damage the drive.
: Blu-ray drives can write to recordable CDs, all 'standard' recordable DVDs and recordable Blu-ray
Double-Layer DVD-RW drives (or DVD+R9 DL drives) can write to
: Blu-ray Combo drives can write to recordable CDs, all 'standard'
2
Windows Task Manager
.
10 -
Quick Start & Troubleshooting Guide
Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive, if the lens is dirty, the optical drive may not function correctly.
Do not wipe the lens with a normal cloth. Use a cotton swab to gently clean the lens.
The optical drive is classified as a Class 1 laser product.
Note:
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Power Supply

Your computer requires a constant, stable power source to keep running. If you are at home then the AC adapter can be connected to a mains socket and used for as long as necessary. On the road, or if you simply want to avoid trailing wires, your computer's battery can power the computer.
AC Power Adapter
Your computer can use the supplied external power adapter (a power 'brick') to run on AC power. A power cable is provided that is appropriate for the country where the computer was purchased.
The power adapter provides adequate power to run your computer and recharge the battery pack at the same time.
Warning:
adapter clear of objects allows the adapter to cool properly during use. Only use the AC adapter that is supplied with your computer. Although other adapters may look similar, using them can damage your computer. The AC adapter and the underside of the computer can become hot after prolonged use. This is normal, but may cause injury with prolonged contact.
Batteries
While you are away from an AC power supply, your computer uses a rechargeable battery. This battery can be removed, which allows you to carry multiple batteries for long journeys, or to replace an aged battery that has lost performance.
Note:
charge. The first time you use your computer, connect the AC power adapter and charge the battery completely.
Check
Battery Life
Battery life depends on how the computer is used, the battery's capacity and the computer's design. Batteries will start to perform less effectively with age.
Extending Battery Life
While on the road, it is important to be aware of the simple things you can do to extend the life of the computer's main battery. Turning down the screen brightness extends battery life (most computers reduce screen brightness automatically when using battery power). Battery life is best under the following conditions:
The battery is new and fully charged.
No peripherals (such as ExpressCards) or options (such as Wireless LAN features) are active or connected to your computer.
The computer's hard disk drive, optical drive and processor are idling or under low load.
Power management features are active. You may change the power settings of your computer by clicking on
>
Control Panel
Do not cover or place objects on the AC adapter. Keeping the
Although the battery is charged at the factory, transit and shelf time may reduce the initial battery
InfoCentre
to learn more about your computer’s battery.
>
System and Security
>
Power Options
.
Start
Computer Basics - 11
Certain battery types require maintenance to avoid a reduction in battery life.
Do not leave your battery in direct sunlight. Extreme temperatures can affect the performance of your battery. It’s best to use and charge your battery at room temperatures.
Replacing Batteries
Battery packs can be removed and replaced. Read the precautions on handling the battery before changing the battery.
A small lithium battery (‘CMOS’ battery) in some computers maintains basic configuration information (such as the time and date). In the event that the battery fails to maintain this information, we recommend that you contact a qualified technician who may replace this battery.
Battery Precautions and Disposal
Batteries contain a mix of chemicals that should be treated with care. Before disposing of the battery, put adhesive tape over the terminals. Do not disassemble the battery.
Do not place used batteries in your regular waste. Ultimate disposal of the batteries should be handled according to all national laws and regulations. Contact your local waste management officials for information regarding environmentally sound collection, recycling and disposal of batteries.
There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.

Ports and Connectors

The ports and connector types described below are commonly used on Gateway computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view documentation specific to the model you have purchased, please check
Precautions
Before you attach any device, check the installation instructions that were supplied with it.
Do not remove a device if the computer is using it.
Most devices may be added or removed while the computer is on. They will be detected and installed automatically. However, certain devices must be deactivated before they can be removed from the computer (for example, see
Removing a card from an External Card Reader
InfoCentre
on page 10).
.
Communication Ports
Network - Connect your computer to a network (‘LAN’) or certain high-speed Internet connections.
Modem - An internal fax/data modem connects you to the Internet over a dial-up connection.
A network port looks very similar to a modem port; they are often found near each other. The network port is slightly larger than the modem port.
Warning:
unplug the modem from the telephone line, the TV port from the aerial socket and any network cable. A lightning strike to nearby telephone lines or an aerial could damage your modem, network or TV card or even your whole computer. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike.
Expansion Ports
12 -
Quick Start & Troubleshooting Guide
In thunderstorm conditions, make sure that you disconnect all your connection cables;
USB (Universal Serial Bus) - USB ports allow you to connect many peripheral devices to your computer (for example: keyboard, printer, scanner).
IEEE 1394 (FireWire) - An IEEE 1394 port (aka FireWire™ or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners.
ExpressCard - This slot allows you to use an ExpressCard/34 or ExpressCard/54 expansion card.
Loading...
+ 46 hidden pages