Epson TM-H5000, TM-H5000P User Manual

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TM-H5000/H5000P

Operator’s Manual

Using this online operator’s guide

The words on the left side of this screen are bookmarks for all the

topics in this guide.

Use the scroll bar next to the bookmarks to find any topic you

want. Click a bookmark to instantly jump to its topic. (If you wish,

you can increase the size of the bookmark area by dragging the

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Use the zoom tools to magnify or reduce the page display.

Click the Find button if you want to search for a particular term.

(However, using the bookmarks is usually quicker.)

Complete online documentation for Acrobat Reader is located in the Help directory for Acrobat Reader.

hybrid printer

TM-H5000/H5000P

Operator’s Manual

MICR Option Included

400613704

Printer Parts and Labels

Labels

CAUTION:

Caution labels for drawer kick-out and display module

connectors.

ERROR

PAPER

OUT

POWER

FEED

Paper roll

control panel

Paper roll cover

POWER

FORWARD

ERROR

RELEASE

SLIP

REVERSE RELEASE

Slip paper

control panel

Front cover

On/Off switch

Auto-cutter cover

Ribbon installation

front cover

Label affixed on

the document table

Label inside paper

roll cover

Label inside

cutter section

label inside

1

2

Slide open this cutter cover

only whe n paper ro ll cover

cannot be opened.

Instruction label for when

cover won’t open

This label is packed with the printer

Affix the label at the side of the

printer

i

Quick Reference

This Quick Reference will direct you to key ar eas of this Op erator’ s

Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels inside front cover

Ordering Paper and Ribbons page viii

Where to ord e r paper and ri bbo ns.

Setting Up the Printer page 1-1

How to set up the printer.

Installing and Replacing Paper page 1-10

How to load or change th e roll paper.

Validating and Verifying Checks page 2-5

How to validat e and verify checks using the opti onal Magne tic Ink

Character Recognition (MICR) Reader.

Solving Problems page 3-1

How to correct problems.

ii

All rights reserved. No part of this publication may be reproduced, stored in a

retrieval system, or transmitted in any form or by any means, electronic, mechanical,

photocopying, recording, or otherwise, without the prior written permission of Seiko

Epson Corporation. No patent liability is assumed with respect to the use of the

information contained herein. While every precaution has been taken in the

preparation of this book, Seiko Epson Corporation assumes no responsibility for

errors or omissions. Neither is any liability assumed for damages resulting from the

use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of

this product or third parties for damages, losses, costs, or expenses incurred by

purchaser or third parties as a result of: accident, misuse, or abuse of this product or

unauthorized modifications, repairs, or alterations to this product, or (excluding the

U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and

maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising

from the use of any options or any consumable products other than those designated

as Original Epson Products or Epson Approved Products by Seiko Epson

Corporation.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

NOTICE: The contents of this manual are subject to change without notice.

Copyright © 1996 by Seiko Epson Corporation, Nagano, Japan.

iii

FCC CLASS A

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interf erence when the equipment is

operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructio n manua l , may cause har mful

interference to radio communications. Operation of this equipment in a residential

area is likely to cause harmful interference, in which case the user will be requ ired to

correct the interference at his own expense.

WARNING

The connection of a non-shielded pri nter interface c able to this p rinter will invalidate

the FCC Verification of this device and may cause interference levels which exceed

the limits established by the FCC for this equipment.

You are cautioned that changes or modifications not expressly approved by the

party responsible for compliance could void your authority to operate the

equipment.

FOR CANADIAN USERS

This Class A digital apparatus meets all requirements of the Canadian Interference-

Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement

sur le matériel brouileur du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz

(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene

Geräusch-Emissionswert kleiner als 70 dB(A) (ba sierend auf ISO 7779).

iv

Product Name : Printer

Type Name: M128A

These printers conform to the following Directives and Norms

Directive 89/336/EEC

EN 55022 (1986 and 1994) Class B

EN 50082-1 (1992)

IEC 801-2 (1991)

IEC 801-3 (1984)

IEC 801-4 (1991)

Directive 90/384/EEC

EN4550 1: (1 99 2)

DECLARATION OF CONFORMIT Y

v

EMI and Safety Standards Applied

The following stan dards are applied on ly to the printers t hat ar e so

labeled. (EMC is tested using the EPSON PS-170 power supply)

Europe: CE marking

EN55022

EN50082-1

EN45501

Safety Standard: TÜV

North America: EMI: FCC Class A

Safety standards: UL 1950-2TH-D3

C-UL

Japan: EMI: VCCI Class 1

vi

About This Manual

Setting Up and Using

❏ Chapter 1 contains information on unpacking the printer, setting it up, setting

the DIP switches, and adjusting the paper near end sensor.

❏ Chapter 2 contains information on using the printer.

❏ Chapter 3 contains troubleshooti ng i nformation.

Reference

❏ Chapter 4 contains specificatio ns

❏ Appendix A tells how to change the DIP switch and paper near end settings,

and Appendix B lists the EPSON Sales Subsidiaries and their addresses.

Warnings, Cautions, and Notes

WARNING:

Warnings must be followed carefully to avoid serious bodily

injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or

damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your

printer.

Introductionvii

Introduction

Features

The TM-H5000 and TM-H5000P are high-quality POS printers that can print on slip

and receipt paper (paper roll). The printers have the following features:

Slip Section

❏ Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font).

❏ Copy printing is possible.

❏ High throughput using bidirectional, minimum distance printing.

❏ Optional Magnetic Ink Character Recognition (MICR) reader that enables the

printer to perform consecutive reading and processing of MICR characters and

printing endorsements.

Receipt Section

❏ High speed printing with collective printing.

❏ The standard auto-cutter provides easy user operation.

❏ Ladder bar code printing is possible by using a bar code command.

❏ New paper handling enables easy paper roll loading.

Both Receipt and Slip

❏ EPSON customer display series connection (DM-D102-012/DM-D203-012 ).

❏ Selectable receive buffe r size (45 byte s or 4K byte s ).

❏ Command protocol based on the ECS/POS

®

standard.

❏ Automatic Status Back (ASB) function that automatically transmits changes in

the printer status.

viii Introduction

Options and Accessories

❏ Magnetic Ink Character Recogniti on (MICR) reader (factory installed option)

❏ Direct con nection display modu l e s , DM-D102-012 and DM-D2 03-012

❏ EPSON po we r su pp ly un i t, PS -170

❏ EPSON ribbon cassette, ERC-31(P)

❏ Front extens ion table (WT-5000)

Ordering Paper and Supplies

Thermal paper can be ordered from the supplier in your area.

Specified Thermal Paper: NTP080-80

In Japan: Nakagawa S e isa kujo

2-5-21 Nishiki-Cho Warabi-Shi

Saitama-Ken 335 Japan

Tel: [phone]

Fax: [phone]

In U.S.A.: Nakagawa Mfg (USA) Inc.

2305 Lincoln Avenue

Hayward, CA 94545 USA

Tel: [phone]

Fax: [phone]

In Europe: Nakagawa Mfg (Europe) GmbH.

Krützpoort 16, 47804

Krefeld, Germany

Tel: [phone]

Fax: [phone]

Introduction ix

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

Lot 19-11, Bersatu Industrial Complexs,

Jalan Satu, Kaw Per. Cheras Jaya,.

Balakong Industrial Area, 43200 Cheras.

Sela ngo r Dar ul Ehsan , Malaysia

Tel: [phone]

Fax: [phone]

Other Qualified Suppliers for Thermal Paper

The following suppliers sell thermal paper that may be used if

desired. Contact each company for information.

Original paper: TF50KS-E

Nippon Paper Industry Co., Ltd.

1-12-1, Yuraku-Cho, Chiyoda-Ku

Tokyo 100 Japan

Tel: [phone]

Fax: [phone]

Original paper: PD 160R

New Oji Paper Mfg. Co., Ltd.

7-5 Ginza 4-Chome Chuo-Ku

Tokyo 104 Japan

Tel: [phone]

Fax: [phone]

Original paper: AF50KS-E

Jujo Thermal Oy (Finland)

P.O. Box 92 FIN27501 Kauttua Finland

Tel: [phone]

Fax: [phone]

x Introduction

Original paper: F380

Kanzaki Specialty Papers, Inc.

Cummings Street

Ware, MA 01082 U.S.A.

Tel: [phone]

Fax: [phone]

Ordering Ribbon Cassettes

The TM-H5000/H5000P uses a long-lasting ribbon cassette in the

slip secti on. To ord e r ribbon cass ettes, contact your dealer or yo ur

local affiliate. See Appendix B for a list of EPSON subsidiaries with

their addresses and telephone numbers.

xi

Contents

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1

Setting Up the Printer

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting the Cables and Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Connecting the Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Running the self test with a paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Running the self test with slip paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Chapter 2

Using the Printer

Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Paper Roll Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Slip Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Reading MICR characters on personal checks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 3

Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Cleaning the paper roll print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Cleaning the Optional MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

MICA cleaning method (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

The cleaning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Explanatin of a cleaning sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

xii

Chapter 4 Reference Information

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Receipt Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Chapter 5 Commands

Command Notation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Explanation of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Control Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

MICR Control Commands (only for printers with MICR) . . . . . . . . . . . . . . . . . . . . 5-28

Appendix A Dip Switch and Paper Near End Settings

Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

DIP switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Changing the DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Adjusting the Paper Near End Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Appendix B EPSON Sales Subsidiaries

Setting Up the Printer 1-1

Chapter 1

Setting Up the Printer

Unpacking

Your printer box should include these items. If any items are

damaged or missing, please contact your dealer for assistance.

See the note on page 1-4 for information about the hexagonal lock screws.

Note:

When you lift the printer, be sure to hold the bottom of the

printer to prevent damage.

Instruction label for

when paper roll cover

cannot be opened

Hexagonal

lock screws

These screws are used

only for the serial interface

Paper roll

Switch

cover

Ribbon

1-2 Setting Up the Printer

Removing the protective material

1. Open the printer by pulling up on the tab on the front cover.

2. Remove the two dampers from the printer as shown below.

3. Store th e da mpers with the othe r packing materials and use

them when transporting your printer.

Tab

Setting Up the Printer 1-3

Connecting the Cables and Grounding the Printer

You can connect up to five cables to the printer. They all connect to

the conn ec tor panel on the botto m of the pri nter, whic h is shown

below:

Note:

There are caution labels beside the drawer kick-out connector

and the display module connector.

Depending on the interface installed, the interface connector on

your printer may look different from the one illustrated.

Before connecting any of the cables, make sure that both the printer

and the computer are turned off.

Connecting the computer

You need an appropriate interface cable.

1. Plug the cable connector securely into the printer’s interface

connector.

Grounding screw

Power supply

Drawer kick-out

Display module

Interface

1-4 Setting Up the Printer

2. Tighten the screws on both sides of the cable connector.

Note:

Your printer has inch-type hexagonal lock screws installed. If

your interface cable requires millimeter-type screws, replace the

inch-type screws with the enclosed millimeter-type screws using

a hex screwdriver (5 mm).

3. Attach the other end of the cable to the compu te r.

Inch screw

Millimeter screw

Setting Up the Printer 1-5

Connecting the Drawer

WARNING:

Use a drawer that matches the printer specification. Using an

improper drawer may damage the drawer as well as the

printer.

CAUTION:

Do not connect a telephone line to the drawer kick-out

connector; otherwise the printer and the telephone line may

be damaged.

Plug the drawer cable into the drawer kick-out connector on the

bottom of th e printer nex t to the power supply connector.

1-6 Setting Up the Printer

Anschließen der Lade

WARNUNG:

Eine für den Drucker geeignete Lade verwenden. Bei

Verwendung einer falschen Lade kann diese oder der

Drucker beschädigt werden.

ACHTUNG:

Kein Telefonkabel an die Schnappsteckerbuchse

anschließen, da sonst der Drucker und die Telefonkabel

besch

ä

digt werden können.

Das Kabel der Lade an die Schnappsteckerbuchse unten am

Drucker ne be n dem Netßza nschluß

anschlie

ß

en

.

Setting Up the Printer 1-7

Connecting the Display Module

Plug the c able connec tor (provide d with th e di rect conne ction

display module) securely into the printer’s display module

connector until it clicks.

CAUTION:

Be sure not to connect this cable to the drawer kick-out

connector, which is to the left of the power supply

connector. Do not connect a telephone line to the

display connector. If you do, the printer and the

telephone line may be damaged.

Notes:

The display module can be used only for the serial interface.

To remove the cable, squeeze the connector and pull it out.

Grounding the Printer

You need a ground wire to ground your printer. Make sure that the

wire is AWG 18 or equivalent.

1. Make sure that the printer is turned off.

1-8 Setting Up the Printer

2. Connect the ground wire to the printer using the FG scre w o n

the bottom of the printer, as shown.

Connecting the Power Supply

Use the optional EPSON PS-170 or equivalent power supply for

your printer.

WARNING:

Make sure that you use the EPSON PS-170 power supply or

equivalent. Using an incorrect power supply may cause fire or

electrical shock.

Setting Up the Printer 1-9

CAUTIONS:

When connecting or disconnecting the power supply from

the printer, make sure that the power supply is not plugged

into an electrical outlet. Otherwise you may damage the

power supply or the printer.

If the power supply’s rated voltage and your outlet’s voltage

do not match, contact your dealer for assistance. Do not

plug in the power cord. Otherwise you may damage the

power supply or the printer.

1. Make sure that the printer’s power switch is turned off, and the

power supply’s po wer cord is unplugged from the electrical

outlet.

2. Check th e la be l on the power supply to make sure that the

voltage required by the power supply matches that of your

electrical outlet.

3. Plug in the power supply’s ca ble as shown below. N otice that

the flat side of the plug faces down.

Note:

To remove the DC cable connector, make sure that the power

supply’s power cord is unplugged; then grasp the connector at the

arrow and pull it straight out.

1-10 Setting Up the Printer

Installing or Replacing the Paper Roll

Note:

Be sure to use paper rolls that meet the specifications. Do not

use paper rolls that have the paper glued to the core because the

printer cannot detect the paper end correctly.

1. Make sure that the printer is not receiving data; otherwise, data

may be lost.

2. Open the paper roll cover by pressing the cover-open button. If

the cover-open button will not open the cover, see page 3-4 in

Troubleshooting.

3. Remove the used paper roll core i f there is one.

Setting Up the Printer 1-11

4. Insert the paper rol l as shown .

5. Be sure to note the correct direction that the paper comes off the

roll.

1-12 Setting Up the Printer

6. Pull out a small amount of paper, as shown. Then close the

cover.

7. Tear off the paper as shown.

Setting Up the Printer 1-13

Installing the Ribbon Cassette

Use the E PSON ERC-31(P) ribbon cassette for your printer.

Note the label inside this section that can assist you in replacing the

ribbon.

CAUTION:

Never turn the ribbon knob in the opposite direction of

the arrow marked on the cassette; otherwise the ribbon

cassette may be damaged.

1. Be sure the printer is not receiving data when you replace a

ribbon cass ette; otherwi se data ma y be lost.

2. Turn on the printer and open the front cover by pulling up on

the tab on the left side of the co ver.

3. Make sure that the print head is on the right side.

1-14 Setting Up the Printer

4. If you are replacing a used ribbon, grasp the end of the tab and

remove it from the printer. See the illustration in step 5 for the

location of the tab.

5. Turn the ribbon kn ob two or three times in the direction of the

arrow to ta ke up any slac k i n the ribbon.

6. Insert the ribbon ca ssette in th e printer an d rotate the cassette's

knob two or three more times. This is necessary to place the

ribbon in the correct posi tion.

Make sure that the ri bbon is inst alled below the print h e ad

without wrinkles or creases. (See ➄ on the label for an

illustration of where the ribbon should go.)

If the ribbon is not installed cor rectly, remove the cassette and

repeat steps 5 and 6 above.

Tab

Knob

Setting Up the Printer 1-15

Using the Power Switch Cover

WARNING:

If an accident occurs when the power switch cover is

attached, unplug the power supply cord from the outlet

immediately. Continued usage may lead to fire or shock.

You can use the enclosed power switch cover to make sure that the

power switch is not accidentally pressed. If you want to use this

cover, install it as shown in the illustration below.

Self Test

The self test lets you know if your printer is operating properly. I t

checks the control circuits, printer mechanisms, print quality, ROM

version, and DIP switch settings. (It also checks the MICR reader

circuits if the printer is equippe d with the o p ti onal MICR reader.)

This test is independe nt o f any other e quipment or software.

You can run the self test with either paper roll or slip paper .

Running the self test with a paper roll

1. Make sure the printe r is turned off and the pri nter cove rs are

closed properly.