Avaya Partner, IP Office PARTNER Version, ETR 18D, ETR 34D, 1408 Administration Manual

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- Issue 1b - (22 February 2010)

PARTNER Version Phone Based Administration

IP Office PARTNER Version

PARTNER Phone Administration Page 2

- Issue 1b (22 February 2010)IP Office PARTNER Version

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Contents

Overview1.

..................................................................... 71.1 Programming Functions

..................................................................... 91.2 Programmable Buttons

..................................................................... 141.3 ETR Phone Programming Overlays

..................................................................... 161.4 1408/1416 Programming Menus

..................................................................... 171.5 Phrase Sys Admin Not Supported

Line Settings2.

..................................................................... 212.1 Number of Lines

..................................................................... 222.2 Line Assignment

..................................................................... 232.3 Line Coverage Extension

..................................................................... 242.4 Group Call Distribution

..................................................................... 252.5 CO Disconnect Time

..................................................................... 262.6 Automatic Line Selection

Date and Time3.

..................................................................... 283.1 Changing the System Date

..................................................................... 293.2 Changing the System Time

..................................................................... 303.3 Network Time Synchronization

..................................................................... 313.4 Automatic Daylight Savings Time

Dialing Restrictions and Permissions4.

..................................................................... 354.1 Allowed Number List

..................................................................... 364.2 Allowed List Assignment

..................................................................... 374.3 Disallowed Number Lists

..................................................................... 394.4 Disallowed List Assignment

..................................................................... 404.5 Emergency Phone Number List

..................................................................... 414.6 Outgoing Call Restriction

..................................................................... 424.7 Allow Remote Call Forwarding

..................................................................... 434.8 System Password

..................................................................... 444.9 Toll Call Prefix

System Changes5.

..................................................................... 465.1 Recall Timer Duration

..................................................................... 475.2 Caller ID Log All Calls

Auxiliary Equipment6.

..................................................................... 516.1 Doorphone Programming

............................................................................ 516.1.1 Doorphone Extensions

............................................................................ 526.1.2 Doorphone Alert Extension

..................................................................... 536.2 Contact Closures

............................................................................ 536.2.1 Contact Closure Group

............................................................................ 546.2.2 Contact Closure Operation Type

..................................................................... 556.3 Loudspeaker Extension

..................................................................... 566.4 Fax Machine Extension

Speed Dials7.

..................................................................... 597.1 System Speed Dials

..................................................................... 617.2 Personal Speed Dials

Extension Settings8.

..................................................................... 678.1 Extension Name

..................................................................... 698.2 Display Language

..................................................................... 708.3 Call Waiting

..................................................................... 718.4 Intercom Dial Tone

..................................................................... 728.5 External Hotline

..................................................................... 748.6 Internal Hotline

..................................................................... 758.7 Outside Conference Denial

..................................................................... 768.8 Automatic Privacy

Account Codes9.

..................................................................... 799.1 Forced Account Code List

..................................................................... 809.2 Forced Account Code Extensions

Voicemail10.

..................................................................... 8310.1 VMS Cover On/Off

..................................................................... 8410.2 VMS Coverage Rings

..................................................................... 8510.3 Voicemail Password

..................................................................... 8610.4 VMS Hunt Delay

..................................................................... 8710.5 VMS Hunt Schedule

Groups11.

..................................................................... 9111.1 Calling Groups

..................................................................... 9211.2 Hunt Groups

..................................................................... 9311.3 Night Service Group

..................................................................... 9411.4 Night Service Button

..................................................................... 9511.5 Pickup Groups

Ring Settings12.

..................................................................... 9912.1 Abbreviated Ringing

..................................................................... 10012.2 Call Coverage Rings

..................................................................... 10112.3 Distinctive Ringing

..................................................................... 10212.4 Line Ringing

..................................................................... 10312.5 Personal Ring Pattern

..................................................................... 10412.6 Ringing on Transfer

..................................................................... 10512.7 Transfer Return Rings

Holding Calls13.

..................................................................... 10813.1 Hold Recall Time

..................................................................... 10913.2 Music on Hold

Button Programming14.

..................................................................... 11214.1 Button Programming Functions

..................................................................... 11514.2 Absent Message

..................................................................... 11614.3 Account Code Entry

..................................................................... 11714.4 Active Line Pickup

..................................................................... 11814.5 Auto Dial - Intercom

..................................................................... 11914.6 Auto Dial - Other

..................................................................... 12114.7 Call Coverage

..................................................................... 12314.8 Call Forwarding

..................................................................... 12514.9 Call Pickup

..................................................................... 12614.10 Caller ID Inspect

..................................................................... 12714.11 Caller ID Log

..................................................................... 12814.12 Caller ID Name Display

..................................................................... 12914.13 Calling Group

..................................................................... 13014.14 Conference Drop

..................................................................... 13114.15 Contact Closure 1

..................................................................... 13214.16 Contact Closure 2

..................................................................... 13314.17 Do Not Disturb

..................................................................... 13414.18 Hot Dial

..................................................................... 13514.19 Hunt Group

..................................................................... 13614.20 Idle Line Pickup

..................................................................... 13714.21 Last Number Redial

..................................................................... 13814.22 Loudspeaker Page

..................................................................... 13914.23 Night Service

..................................................................... 14014.24 Pickup Group

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..................................................................... 14114.25 Privacy

..................................................................... 14214.26 Recall

..................................................................... 14314.27 Saved Number Redial

..................................................................... 14414.28 Simultaneous Page

..................................................................... 14514.29 Station Lock

..................................................................... 14614.30 Station Unlock

..................................................................... 14714.31 VMS Cover

..................................................................... 14814.32 Voice Mailbox Transfer

System Maintenance15.

..................................................................... 15115.1 Copy Extension Settings

..................................................................... 15215.2 Remote Administration Password

..................................................................... 15315.3 Clearing a Backup Alarm

..................................................................... 15415.4 Backup the Configuration

..................................................................... 15515.5 Restore the Configuration

..................................................................... 15615.6 System Copy

..................................................................... 15715.7 System Default

..................................................................... 15815.8 System Reset

..................................................................... 15915.9 System Shutdown

..................................................................... 16015.10 System Upgrade

...............................................................................163Index

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Overview

Chapter 1.

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Overview:

1. Overview

This document covers the programming of an Avaya IP Office PARTNER Version telephone system that can be done from the phones on that system. This is only supported from ETR 18D, ETR 34D, 1408 and 1416 phones.

The range of programming can be divided into the following categories:

· System Administration This programming can only be done from extensions 10 and 11. It mainly involves settings that affect all extensions on the system though there is some extension specific settings.

· Centralized Programming This programming can only be done from extensions 10 and 11. The user is able to select another extension number and then program settings for that other extension.

· Telephone Programming This programming is done from the extension whose settings are being changed.

The IP Office PARTNER Version system using the IP Office Manager application from a PC. IP Office Manager can access all the settings covered by telephone administration plus a wide range of additional settings not available through telephone administration. However use of IP Office Manager is normally reserved for a system installer or maintainer only, due to the nature of the settings that are accessible.

1.1 Programming Functions

The table below lists the settings that can be programmed from a suitable phone.

Category

Setting

Access Type

Code

Toll Call Prefix

System Administration

402

Speed Dials

Personal Speed Dial

Centralized Programming / Telephone Programming

80-99

System Speed Dials

Telephone Programming (extensions 10 and 11 only)

600-699

Extension Settings

Automatic Extension Privacy

System Administration

304

Extension Name

Centralized Programming / Telephone Programming

–

Button Programming

Centralized Programming / Telephone Programming

Display Language

System Administration

303

Call Waiting

System Administration

316

Intercom Dial Tone

System Administration

309

External Hotline

System Administration

311

Outside Conference Denial

System Administration

109

Remote Call Forward

System Administration

322

Account Codes

Forced Account Code

System Administration

307

Forced Act Code List

System Administration

409

Voicemail

VMS Cover

System Administration

310

VMS Coverage Rings

System Administration

321

Reset Voice Mail Pwd

System Administration

324

VMS Hunt Delay

System Administration

506

VMS Hunt Schedule

System Administration

507

Groups

Calling Group

System Administration

502

Group Call Distrib

System Administration

206

Hunt Group

System Administration

505

Night Service Button

System Administration

504

Night Service Grp Ext

System Administration

503

Pickup Group

System Administration

501

Ring Settings

Abbreviated Ringing

System Administration

305

Call Coverage Rings

System Administration

320

Distinctive Ringing

System Administration

308

Ring Pattern

System Administration

323

Ringing on Transfer

System Administration

119

Transfer Return

System Administration

105

Holding Calls

Hold Timer

System Administration

127

Music on Hold

System Administration

602

System Maintenance

Clear Backup Alarm

System Administration

123

Manual Backup

System Administration

124

Restore

System Administration

125

Copy Settings

System Administration

399

Remote Admin Password

System Administration

730

System Default

System Administration

989

System Copy

System Administration

732

System Reset

System Administration

728

System Shutdown

System Administration

729

System Upgrade

System Administration

731

112

42 80

100

101

103

104

105

108

109

153

154

155

151

152

157

156

158

159

160

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Overview: Programming Functions

1.2 Programmable Buttons

All ETR and 1400 Series phones have various numbers of buttons to which functions can be assigned. For some phones additional buttons can also be added by attaching a button module to the phone.

The buttons are numbered from 01 up to 80, from left to right, starting from the bottom row upwards.

· Intercom Buttons The first two buttons, 01 and 02, are used as Intercom 1 and Intercom 2 buttons for internal calls. This function is automatically assigned to the buttons by the system and cannot be overridden by the system administrator or extension user.

· Line Buttons Buttons 03 and upwards up to the number of lines assigned to the extension are used as line appearance buttons for external calls. These can only be programmed by a system administrator using the Number of Lines and

Line Assignment functions. They cannot be overridden by the extension user.

· Other Buttons Any additional buttons can be used for the functions listed in Button Programming Functions . These buttons can be programmed by the system administrator and the extension user.

Button Types

ETR Phones

1400 Series Phones

ETR 6

ETR 6D

ETR 18

ETR 18D

ETR 34D

1403

1408

1416

Programmable buttons without lights

–44––

–

Programmable buttons with lights

4163238

Intercom buttons with lights

22222

Total Buttons

6223838

· Default Button Programming The default programming sets the following button programming:

Button

01, 02

Intercom 1 and Intercom 2

03 to 07

Lines 01 to 04

ETR extensions

Last Number Redial

Conference Drop

Voicemail Collect

This function is not available through telephone administration button programming. It allows the extension use to access their voicemail mailbox.

Recall

112

137

130

142

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ETR 6D Phone

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Overview: Programmable Buttons

ETR 18D

ETR34D

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1403 Phone

1408 Phone

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Overview: Programmable Buttons

1416 Phone

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1.3 ETR Phone Programming Overlays

When an ETR 18D or ETR 34 D phone is put into one of the programming modes, several of the keys perform different functions in some procedures. The diagrams below indicate those different functions.

Programming Overlay for ETR 18D Phones

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Overview: ETR Phone Programming Overlays

Programming Overlay for ETR 34D Phones

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1.4 1408/1416 Programming Menus

The following diagrams summarize the Admin menu options provided on 1408 and 1416 phones.

System Administration Menu

The System Administration menu option is only shown on extensions 10 and 11.

There are some centralized programming functions that do not appear in the menu. Instead they are accessed by dialing the appropriate # code after having accessed the menu by pressing Admin | System Administration. Refer to the

Programming Functions .

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Overview: 1408/1416 Programming Menus

Centralized Programming Menu

The Centralized Programming menu option is only shown on extensions 10 and 11. The commands in the sub-menus allow the users of extensions 10 and 11 to program settings for other extensions. Except for Auto Line Selection, the other extension users can also edit those same settings from their own phone if it is an ETR 18D, ETR 34D, 1408 or 1416 phone.

Telephone Programming Menu

These commands allow a 1408 or 1416 phone user to change the settings applied to their own extension.

1.5 Phrase Sys Admin Not Supported

The following system administration options supported by PARTNER® ACS systems are not supported by IP Office PARTNER Version systems.

· Rotary Dialing Timeout

· ASA

· Auto Attendant

· Background Music

· Call Screening

· Caller ID Type

· Dial Mode

· Direct Extension Dial (DXD)

· Fax Management

· Mode of Operation

· Pool Line Assignment

· Line Access Mode

· Line Access Restriction

· Message Alert Notification

· Music On Hold Volume

· PARTNER API

· Outside Restrict Button

· Override Line Ringing

· Pool Extension Assignment

· Pool Access Restriction

· Record a Call

· SMDR Records

· New SMDR Page

· SMDR Format

· SMDR Talk Time

· Transfer Return Extension

· Voice Interrupt on Busy

· Wake Up Service

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Line Settings

Chapter 2.

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2. Line Settings

When you initially set your system up you can use the feature Number of Lines to determine the number of outside lines that are automatically assigned to all system extensions.

· Number of Lines Set the number of lines automatically assigned to line appearance buttons on all extensions with programmable buttons. The lines are also used as the default automatic line selection list for those extensions.

· Line Assignment Allows the individual setting of additional lines to line appearance buttons beyond those set by the Number of

Lines setting.

· Line Coverage Extension When an incoming calls arrives on a line, it is presented to all extensions that have a line appearance button for that line. However for call coverage, VMS coverage and call forwarding it can be set to follow the settings of the extension set as the line's coverage extension.

· Group Call Distribution Assign outside lines to hunt group. Doing this allows outside calls to ring directly into a hunt group instead of being answered and transferred by the receptionist.

· CO Disconnect Time Set the disconnect time setting for a line.

· Automatic Line Selection Adjust the automatic line selection settings for an extension.

Other Options

· Line Ringing The ringing applied to a particular line appearance on an extension can be switched between immediate, delayed or no ring.

· VMS Hunt Schedule Following alerting on line appearance buttons, a line can be configured to present its incoming calls to the VMS auto attendant. The hunt schedule sets whether and when this option is used.

· VMS Hunt Delay Set the delay before incoming calls are rerouted to the VMS auto attendant when scheduled to be used.

Incoming Calls

Incoming calls on a line are presented as follows:

· Calls are presented on extensions that have line buttons set to match the line number. This is configured using

Number of Lines and Line Assignment .

· In addition to the line buttons, calls can be presented to extensions using the following methods:

· Incoming calls on a T1 DID line are presented to the extension number that matches the DID digits.

· If a hunt group has been associated with the line, the call is presented to any available (idle) extensions in

that hunt group.

· Coverage for calls on a line can be configured using one of the following methods:

· An extension can be associated with the line using the Line Coverage Extension option. Unanswered calls

on that line will then follow the call coverage, VMS coverage and call forwarding settings of that user.

· The VMS Hunt Schedule and VMS Hunt Delay options can be used to configure when the line redirects unanswered calls to the voicemail auto attendant.

Outgoing Calls

· An extension user can make outgoing calls on a particular line by pressing the button for that line is one is assigned on their extension.

· If the user goes off-hook the first available line in the extension's automatic line selection list is used.

102

21 22

87 86

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Line Settings:

2.1 Number of Lines

This feature should only be used during initial system configuration before any other button programming has been performed. If used at any other time, it will override that other button programming.

Use this feature to determine the number of outside lines that should be automatically assigned to buttons on all system extensions. For example, entering 06 means that all extensions are assigned lines 01 through 06. The lines are assigned to the buttons on every extension starting with button 03 upwards (buttons 01 and 02 are reserved for internal Intercom 1 and Intercom 2 buttons).

· You can use this feature to tell the system how many lines are actually connected at the control unit. If you do not use this feature, the line numbers associated with empty jacks are assigned to telephones as though there were actually lines connected.

· You can use this procedure to limit the number of lines that are automatically assigned to all extensions. For example, if there are ten lines connected to the system, you can use this procedure to set the number of lines to eight, so that only the first eight lines are assigned to all system extensions. You can then use Line Assignment to assign lines 9 and 10 to specific extensions.

· To change line assignments without affecting other extensions and settings, use Line Assignment .

· Automatic Line Selection for all extensions is updated to match the same set of lines in sequence followed by

the intercom lines.

· If an extensions is assigned as a doorphone extension , its automatic line selection is reset to select intercom buttons first.

To assign lines to the system (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #104.

3.Enter two digits for the number of outside lines in the system to assign to all extensions.

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To assign lines to the system (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to System Parameters. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to Number of Lines. When displayed, press Select.

5.The current setting is displayed.

6.Enter two digits for the number of lines. Alternatively use the left or right arrow icons to toggle through values or Default to return to the default setting (4 lines).

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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2.2 Line Assignment

The Number of Lines setting is used during initial configuration to assign line appearance buttons to each extension. The number of lines specified are assigned in numeric order starting from line 01 assigned to button 03.

The Line Assignment function allows the programming of additional line appearance buttons.

· WARNING

New lines assigned are added to the next button in sequence after the Intercom 1 and Intercom 2 buttons and any existing line appearance buttons. If the next available button is programmed with a function that button will be overwritten by the line appearance.

To change the line assignment for an extension (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #301. The phone displays Line Assignment.

3.At the Extension: prompt enter the extension you want to edit.

4.At the Line: prompt enter the line number.

5.The current setting is displayed.

6.Enter 1 or 2.

· 1 = Assigned The line is already assigned to a button on the extension. Changing the setting to not assigned will remove the line from the line appearance.

· 2 = Not assigned The line is not assigned to a button on the extension. Changing the setting to assigned will add the line to the next button after lines already assigned to buttons on the extension.

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle.

To change the line assignment for an extension (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press

Select.

3.Use the up or down arrow buttons to scroll the display to Extensions. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to Line Assignment. When displayed, press Select.

5.At the Extension: prompt enter the extension you want to edit.

6.At the Line: prompt enter the line number.

7.The current setting is displayed.

8.Enter 1 or 2. Alternatively use the left or right arrow icons to toggle the setting.

· 1 = Assigned The line is already assigned to a button on the extension. Changing the setting to not assigned will remove the line from the line appearance.

9.Use the up or down arrow buttons to select another line to adjust if required.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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Line Settings: Line Assignment

2.3 Line Coverage Extension

When an incoming call arrives on a line, it is presented to all extensions that have a line appearance button assigned for that line. However for call coverage, VMS coverage and call forwarding it can be set to follow the settings of the extension set below as the line's coverage extension.

To set a covering extension for a line (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #208. The phone displays Line Coverage Extension.

3.At the Line: prompt, enter the desired line number 01 to 64.

4.At the Extension: prompt enter the covering extension for the line.

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To set a covering extension for a line (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to Lines. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to Line Coverage Extension. When displayed, press Select.

5.At the Line: prompt, enter the desired line number 01 to 64.

6.At the Extension: prompt enter the covering extension for the line. Use the left or right arrow icons to toggle through the extensions. Press Clear to remove to setting.

7.Use the up or down arrow buttons to select another line to adjust if required.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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2.4 Group Call Distribution

Use this feature to assign outside lines to Hunt Groups. Doing this allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1 to 6.

· Each outside line can be assigned to a Hunt Group.

· Incoming calls hunt for an available extension in a circular manner.

· If a Hunt Group that has outside lines assigned receives an outside call and all members of that Hunt Group are

busy or have Do Not Disturb on, the caller hears ringing which continues until the call is answered.

· Use Hunt Group Extensions to assign extensions to Hunt Groups.

· You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt Group contains T1 lines

with Direct Inward Dialing (DID), callers will receive busy signal when all extensions in the Hunt Group are busy (for example, off-hook), have Do Not Disturb activated or are in programming mode.

· Example

Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. This lets outside callers ring the group directly without being transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order.

To set up lines for Group Call Distribution (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #206. The phone displays Group Call Distrib.

3.At the Group: prompt, enter a group number 1 to 6.

4.At the Line: prompt, enter the desired line number 01 to 64.

5.To assign or remove a line, enter the appropriate value:

· 1 = Assigned (for hunting to groups 1–6).

· 2 = Not Assigned (the default setting).

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To set up lines for Group Call Distribution (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to Lines. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to Group Call Distrib. When displayed, press Select.

5.At the Group: prompt enter the list entry you want to change by entering 01 to 10.

6.At the Line: prompt, enter the desired line number 01 to 64.

7.The current setting is displayed.

8.Enter 1, 2 or 3. Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting.

· 1 = Assigned (for hunting to groups 1–6).

· 2 = Not Assigned (the default setting).

9.Use the up or down arrow buttons to select another line to adjust if required.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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Line Settings: Group Call Distribution

2.5 CO Disconnect Time

Use this feature to change the disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, the disconnect time is probably set too high or set at No Detection.

· If the telephone company does not send a signal, keep the disconnect time set to 450 msec, the default setting.

The user must disconnect a held call manually by retrieving the call and then hanging it up.

· Shorten the disconnect time only if abandoned calls on hold do not disconnect.

· Lengthen the disconnect time only if calls are being disconnected prematurely.

· You can program and view the disconnect time for analog lines only.

To change the disconnect time for a non-T1 lines (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #203. The phone displays Co Disconnect Time.

3.At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.

4.The current hold disconnect time for the line is displayed.

5.Enter then option required between 0 (off) to 7.

Value

Setting

Value

Setting

= 300 msec

= 500 msec (default)

= 350 msec

= 550 msec

= 400 msec

= 600 msec

= 450 msec

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To change the disconnect time for a non-T1 lines (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to System Parameters. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to Co Disconnect Time. When displayed, press Select.

5.At the Line: prompt enter the line number.

6.The current setting is displayed.

7.Enter then option required between 0 (off) to 7. Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting.

Value

Setting

Value

Setting

= 300 msec

= 500 msec (default)

= 350 msec

= 550 msec

= 400 msec

= 600 msec

= 450 msec

8.Use the up or down arrow buttons to select another line to adjust if required.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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2.6 Automatic Line Selection

When an extension goes off hook by simply lifting the handset or pressing SPEAKER, rather than first pressing a line or Intercom button, automatic line selection is used to determine which line is seized.

By default each extensions' automatic line selection list contains line buttons in sequence from line 1 up to the Number of

Lines setting and the Intercom 1 and Intercom 2 buttons.

The number of line buttons assigned to each extension and therefore useable for automatic line selection will depend on the Number of Lines settings and any additional lines assigned using Line Assignment programming.

· Automatic line selection is not used by extensions set to forced account code entry .

· For an extension assigned as a doorphone extension , automatic line selection is automatically set to select

intercom lines first.

To set an extension's automatic line selection list (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial **.

3.Press the appearances in the order desired

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To set an extension's automatic line selection list (1408/1416 Phone)

WARNING: This process will erase any existing automatic line selection lists configured for the extension being programmed.

1.At extension 10 or 11, press Admin.

2.Use the up or down arrow buttons to scroll the display to Centralized Programming. When displayed, press Select.

3.At the Extension: prompt enter the extension that you want to configure.

4.Use the up or down arrow buttons to scroll the display to Auto Line Selection. When displayed, press Select.

5.Enter a two digit number from 01 to 80 to indicate the first line appearance or Intercom button that you want added to the extension user's automatic line selection list.

· 01 and 02 match the Intercom 1 and Intercom 2 buttons.

· 03 matches Line 01 and so on upwards to the number of line buttons assigned to the extension.

6.Repeat the process in steps 5 to add further buttons to the list.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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Date and Time

Chapter 3.

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3. Date and Time

· Change the System Date

Set the date displayed on phones and used by the system.

· Change the System Time

Set the time displayed on phones and used by the system.

· Network Time Synchronization

Instead of manually setting the date and time, use the information provided by the service provider on calls with incoming caller ID to automatically update the system date and time.

· Automatic Daylight Savings Time

Set the system to automatically adjust the system date and time to match daylight saving changes.

3.1 Changing the System Date

The date held by the system and shown on display telephones can be changed. This should only be set on a system not using Network Time Synchronization .

To change the system date (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #101. The phone will display System Date.

3.Enter the new system date in the format MMDDYY using the dial pad. For example 120409 would be used to enter the date December 4th 2009.

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To change the system date (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to System Parameters. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to System Date. When displayed, press Select.

5.The current date is displayed on MMDDYY format.

6.Enter the new system date in the format MMDDYY using the dial pad. For example 120409 is the date December 4th 2009.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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Date and Time: Changing the System Date

3.2 Changing the System Time

The time shown on every display telephone can be changed. This should only be set on a system not using Network

Time Synchronization .

To change the system time (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

1.Dial #103. The phone will display System Time.

2.Enter the new time in the format HH:MM. The 24 hour clock is used, for example 4.22pm would be entered as

1622.

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To change the system time (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to System Parameters. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to System Time. When displayed, press Select.

5.The current date is displayed on HHMM format.

6.Enter the new system date in the format HHMM using the dial pad. The 24 hour clock is used, for example 4.22pm would be entered as 1622.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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3.3 Network Time Synchronization

Network time synchronization lets you synchronize the telephone system time and date with the network time information that your service provider includes on calls that include caller ID. If network time synchronization is not selected the system time has to be set manually .

· If network time synchronization is set to Active and your service provider sends Caller ID from another time zone,

the system clock will not match your local time.

To switch network time synchronization on/off (ETR 18D/34D)

1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses of Intercom 1. System Administration: is shown on the display.

2.Dial #128. The phone displays Network Time Synch.

3.Press either 1 to display Active (the default setting) or 2 to display Not Active.

· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place

it back in the cradle.

To switch network time synchronization on/off (1408/1416 Phone)

1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.

2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press Select.

3.Use the up or down arrow buttons to scroll the display to System Parameters. When displayed, press Select.

· Alternatively, dial # and the same code as used by ETR phones for system administration .

4.Use the up or down arrow buttons to scroll the display to Network Time Synch. When displayed, press Select.

5.The current setting is displayed.

6.Press either 1 to display Active (the default setting) or 2 to display Not Active. Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting.

· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

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