Xerox WorkCentre 5020DN System Administration Guide

© 2008 by Fuji Xerox Co., Ltd. All rights reserved.

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Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged.

The information in this document is correct at the time of publication. Xerox reserves the right at any time to change the information without notice. Changes and technical updates will be added in subsequent editions of the documentation. For the latest information, go to www.xerox.com.

Products Subject To Ordinary Export Regulations

An export of this product is strictly limited in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States. You must obtain, if you wish to export this product, any appropriate export license from the Japanese Government or its agency and/or re-export approval from the U.S. Government or its agency.

Products Subject To Supplementary Export Regulations

An export of this product is strictly limited in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States. You must obtain, if you know the product is to be used, or was used for development, manufacturing or use of any mass destructive weapons including nuclear weapon, chemical weapon or biological weapon because of a dealing document such as legal contract or information from the importer, any appropriate export license from the Japanese Government or its agency and/or re-export approval from the U.S. Government or its agency.

Table of Contents

1 Before Using the Machine .....................................................................		7
	Xerox Welcome Center ............................................................................	7
	Serial Number......................................................................................	7
	Conventions .............................................................................................	8
	Related Information Sources....................................................................	8
2	Maintenance..........................................................................................	11
	Replacing Consumables ........................................................................	11
	Adding Toner to the Drum Cartridge..................................................	12
	Replacing the Drum Cartridge ...........................................................	15
	Cleaning the Machine.............................................................................	17
	Cleaning the Exterior .........................................................................	17
	Cleaning the Document Cover and Document Glass........................	17
	Cleaning the Film and Narrow Glass Strip.........................................	18
	Cleaning the Document Feeder Roller ..............................................	18
	Cleaning the Corotron Wire ...............................................................	19
	Moving the Machine ...............................................................................	20
3 Using CentreWare Internet Services ..................................................		23
	Information Checklist..............................................................................	23
	CentreWare Internet Services Environments .........................................	24
	CentreWare Internet Services Installation..............................................	24
	Installation Procedure........................................................................	24
	Network Communication Setup .........................................................	24
	Test Access .......................................................................................	28
	Standard Features - CentreWare Internet Services ...............................	29
	Interface Options ...............................................................................	29
	Services..................................................................................................	30
	Status ................................................................................................	30
	Jobs ...................................................................................................	30
	Scan ..................................................................................................	31
	Properties ..........................................................................................	31
	Support ..............................................................................................	31
4	Job Status .............................................................................................	33
	Checking Current Jobs...........................................................................	33
	Deleting Jobs.....................................................................................	33
	Checking Completed Jobs .....................................................................	34
	Checking Error Information ....................................................................	35

3

5	Machine Status.....................................................................................	37
	Checking the Machine Status ................................................................	37
	Checking the Status of Trays .................................................................	37
	Checking the Status of Consumables ....................................................	38
	Machine Information...............................................................................	39
	Downloading Software ...........................................................................	41
	Printing the Configuration Report...........................................................	41
	Viewing the Total Number of Pages Made on the Machine ...................	42
6	Printer Environment Settings .............................................................	43
	TCP/IP (LPD or Port9100) .....................................................................	43
	Information Checklist.........................................................................	43
	TCP/IP (LPD or Port9100) Environments..........................................	44
	TCP/IP (LPD or Port9100) Installation...............................................	44
	USB Port ................................................................................................	47
	Information Checklist.........................................................................	47
	USB Port Environment ......................................................................	47
	USB Port Installation .........................................................................	48
	SNMP Configuration ..............................................................................	49
7	Scanner Environment Settings...........................................................	53
	Scanning Overview ................................................................................	53
	Scanning with the Machine................................................................	53
	Setup Procedure ....................................................................................	53
	Network Communication Setup .........................................................	53
	Scanning Procedure..........................................................................	55
	Computer Setup ................................................................................	56
	Setting Up a Mailbox ..............................................................................	56
	Creating a Mailbox.............................................................................	58
	Setting the Scan Options...................................................................	59
	Editing a Mailbox ...............................................................................	63
	Deleting a Mailbox.............................................................................	63
8	Accounting and Securities..................................................................	65
	Overview of Account Administration ......................................................	65
	Users Controlled by Account Administration .....................................	66
	Enabling the Account Mode ...................................................................	66
	Managing User Accounts .......................................................................	67
	Creating/Editing a User Account .......................................................	67
	Deleting a User Account....................................................................	69
	Managing the Counters..........................................................................	69
	Setting Copy and Print Job Limits on a User Account.......................	69
	Viewing the Total Number of Copies or Prints for a User Account....	71
	Resetting the Total Number of Copies and Prints for All Users.........	72
	Changing the System Administrator Settings.........................................	73

4

	IP Filtering (IP Address Restriction) .......................................................	74
9	Problem Solving ...................................................................................	75
	Fault Clearance Procedure ....................................................................	75
	Machine Diagram (mimic)..................................................................	76
	Error Codes .......................................................................................	78
	Troubleshooting Table.......................................................................	90
	Paper Jams ............................................................................................	94
	E1: Paper Jam around the Fuser Unit and
	inside the Left Side Cover..................................................................	94
	E2: Paper Jam inside the Left Side Cover.........................................	96
	E4: Paper Jam inside the Left Side Cover.........................................	97
	C1: Paper Jam in Tray 1....................................................................	98
	C2: Paper Jam in Tray 2....................................................................	99
	E3: Paper Jam in Tray 2....................................................................	99
	C3: Paper Jam in the Bypass Tray..................................................	100
	A1/A2: Document Jams........................................................................	101
	Network-related Problems....................................................................	102
	Problem Solving Procedure.............................................................	102
	TCP/IP .............................................................................................	102
	CentreWare Internet Services .........................................................	104
	Scanning Services...........................................................................	105
	Internet/Intranet Connection ............................................................	106
	Xerox Welcome Center ........................................................................	107
	Viewing/Editing Support Information ....................................................	108
10	Appendix .............................................................................................	109
	System Settings ...................................................................................	109
	Entering the System Setting Mode ..................................................	109
	Configuring the System Settings .....................................................	112
	System Setting List..........................................................................	113
	Document Sizes Detectable by the Document Feeder....................	121
	Specifications .......................................................................................	122
	Printable Area..................................................................................	125
	Optional Accessories............................................................................	125
11	Index ....................................................................................................	127

5

1 Before Using the Machine

Welcome to the Xerox family of WorkCentre products.

This System Administration Guide provides detailed information, technical specifications, and procedures for using the integral features of the machine.

This chapter provides information which users should be aware of before using the machine.

Xerox Welcome Center

If you need assistance during or after product installation, visit the Xerox website for online solutions and support.

http://www.xerox.com/support

If you require further assistance, contact our experts at the Xerox Welcome Center. A telephone number for the local representative may have been provided when the product was installed. For convenience and future reference, please record the telephone number in the space below.

Welcome Center or local representative telephone number:

#

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

Serial Number

When you call the Welcome Center you will need to provide the serial number which is located inside of the Left Side Cover, as shown in the diagram.

For your convenience, record the serial number in the space below.

Serial Number:

Keep a record of any error codes. This information helps us solve problems faster.

7

1 Before Using the Machine

Conventions

This section describes the conventions that are used throughout this System Administration Guide.

WARNING: indicates statements that alert you to the possibility of personal harm.

CAUTION: indicates statements that suggest the possibility of mechanical damage as a result of an action.

NOTE:		indicates additional information on operations or features.
"	":	indicates cross-references within this guide and input text
[	]:	indicates the values and error codes that appear in the Display, and also
		indicates the names of menus, windows, dialog boxes, buttons, and other
		items displayed on a computer monitor.

<>: indicates hardware buttons on the Control Panel of the machine and keys

on a computer keyboard.

This section also describes terms that are used throughout this System Asministration Guide.

•Orientation is used to mean the direction of images on the page. When the image is upright, the paper (or other media) can be either long edge feed or short edge feed.

•LEF (Long Edge Feed)

Loading documents and paper with one of the long edges to be fed into the machine first.

•SEF (Short Edge Feed)

Loading documents and paper with one of the short edges to be fed into the machine first.

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

•Paper is synonymous with media, and is used interchangeably.

•Machine is synonymous with Xerox WorkCentre 5020/DN, and is used interchangeably.

•Computer refers to a personal computer or workstation.

•System Administrator refers to a person who is responsible for maintaining the machine, such as setting up the machine, installing the print drivers, and managing software.

Related Information Sources

The following sources of information are available for the machine:

•WorkCentre 5020/DN User Guide

•WorkCentre 5020/DN System Administration Guide

•WorkCentre 5020/DN Installation Guide

8

Related Information Sources

• WorkCentre 5020/DN Quick Use Guide

NOTE: Diagrams used in this System Administration Guide apply to a fully configured machine and therefore may not exactly represent the configuration being used.

NOTE: All the screen shots used in this System Administration Guide are taken using Windows XP.

9

2 Maintenance

This chapter explains how to replace consumbles and how to clean the machine. The following information is provided in this chapter:

Replacing Consumables – page 11 Cleaning the Machine – page 17 Moving the Machine – page 20

Replacing Consumables

The following consumables are manufactured to meet the specifications of the machine.

	Consumables/	Product	Page Yield	Quantity/Box
	Maintenance Part	Code
	Toner Bottle	106R01277	Approx. 6,300 pages *1	2 unit/box
			(per a bottle)
	Drum Cartridge	101R00432	Approx. 22,000 pages *2	1 unit/box

*1: The value of the page yield provided above is in accordance with ISO/IEC 19752. This value is based on using A4 LEF paper. The value is for reference only and will vary depending on the conditions such as the print contents, dot coverage (area coverage), paper size, paper type, copy/print density, output image type, and machine usage environment.

*2: Based on the following conditions: (1) 1-sided copying (not printing), (2) average number of pages copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray: Tray 1, (5) output tray: Output Tray. These values are estimates and will also be affected by other machine-usage conditions, such as how often the machine is switched on and off. The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life.

Handling consumables/periodical replacement parts

•Do not store boxes of consumables/periodical replacement parts upright.

•Do not unpack consumables/periodical replacement parts before use. Avoid storing consumables/periodical replacement parts in the following locations:

–In extreme temperature and humidity

–Near heat-generating devices

–In direct sunlight

–In dusty locations

•Use consumables only as directed on their packages.

•We recommend always having spare consumables available.

•When calling the Xerox Welcome Center to order consumables/periodic replacement parts, have the product codes ready.

11

2Maintenance

•Use of consumables/periodic replacement parts that are not recommended by Xerox can impair quality and performance of the machine. Use only consumables/ periodic replacement parts that are specifically recommended by Xerox.

Checking the status of consumables

If the Drum Cartridge needs to be replaced in the near future, or toner levels fall below a certain threshold, the respective indicators on the Machine Diagram (mimic) light up. If the Drum Cartridge needs to be replaced immediately, or the toner has run out, respective error codes appear in the Display.

For more information on the Machine Diagram (mimic), refer to Machine Diagram (mimic) on page 76.

NOTE: You can also check the status of consumables using CentreWare Internet Serivces. For more information, refer to Checking the Status of Consumables on page 38.

Adding Toner to the Drum Cartridge

The machine comes with one toner bottle. When the remaining toner becomes low, the Toner indicator on the Machine Diagram (mimic) lights up. Order a new bottle of toner.

When the toner runs out in the Drum Cartridge, the error code [J1] appears in the Display, the Toner indicator flashes, and the machine stops. Add a new bottle of toner to the Drum Cartridge.

Error Code	Machine Diagram			Description/Remedy
		(mimic)
-		Lights up		The remaining toner is low. Prepare a new
				bottle of toner.
				NOTE: After the Toner indicator on the
				Machine Diagram (mimic) lights up, the
				machine allows you to copy/print
				approximately 100 pages.*1
J1		Flashes		Toner ran out. Add toner.

*1: The page yield after the Toner indicator on the Machine Diagram (mimic) lights up is based on using A4 LEF paper. The value is an estimate and varies depending on the conditions such as the print contents, dot coverage (area coverage), paper size, paper type, copy/print density, output image type, and the machine usage environment.

NOTE: If the error code [J1] appears in the Display, the six-digit error code [093-912] is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to Checking Error Information on page 35.

12

Replacing Consumables

NOTE: When the remaining toner becomes low, the machine may stop during printing to display the error code. If this happens, add toner to continue copying or printing.

WARNING

•Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills.

CAUTION

•Keep the Toner Bottle out of the reach of children. If a child accidentally swallows toner, spit it out, rinse mouth with water, drink water and consult a physician immediately.

•When adding toner to the Drum Cartridge, be careful not to spill the toner. In case of any toner spills, avoid contact with clothes, skin, eyes and mouth as well as inhalation.

•If toner spills onto your skin or clothing, wash it off with soap and water.

•If you get toner particles in your eyes, wash it out with plenty of water for at least 15 minutes until irritation is gone. Consult a physician if necessary.

•If you inhale toner particles, move to a fresh air location and rinse your mouth with water.

•If you swallow toner, spit it out, rinse your mouth with water, drink plenty of water and consult a physician immediately.

The following procedure describes how to add toner to the Drum Cartridge.

1.Make sure that the machine is not processing a job, and then open the Front Cover.

2. Pull up the Left Side Cover Latch to open the Left Side Cover.

3. Lightly press the orange tab to unlock the Drum Cartridge.

13

2 Maintenance

4. Pull the Drum Cartridge out halfway.

NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge.

5. Take a new toner bottle out of the box.

6.Shake the toner bottle well about 15 times.

7. Position the toner bottle into the opening on the Drum Cartridge, and

align the orange arrow of the toner bottle with that of the Drum Cartridge.

8. Turn the toner bottle around in a clockwise direction once, and align the two orange arrows again.

9.Gently tap the toner bottle several times to allow toner to be poured into the Drum Cartridge.

Wait for 20 seconds, and tap it several times to make sure that the toner bottle has been emptied completely.

NOTE: Do not squeeze the toner bottle.

NOTE: Do not fill the Drum Cartridge with more than a single bottle of toner at a time.

14

Replacing Consumables

10. Turn the toner bottle around in a counter-clockwise direction until the two orange arrows are aligned, and remove the toner bottle from the Drum Cartridge.

NOTE: Follow the instruction given on the packaging for recycling the empty toner bottle.

11.Push in the Drum Cartridge until it locks into position.

12.Close the Left Side Cover and the Front Cover.

Replacing the Drum Cartridge

The machine comes with a Drum Cartridge. The machine will alert by lighting up or flashing the Drum Cartridge indicator on the Machine Diagram (mimic) before the Drum Cartridge reaches the end of its life. Follow the instructions to order and replace with a new Drum Cartridge. The machine will stop when the Drum Cartridge ends its life.

Error Code	Machine Diagram			Description/Remedy
		(mimic)
-		Lights up		The Drum Cartridge is near the end of its life. Prepare
				a new Drum Cartridge for replacement.
				NOTE: After the Drum Cartridge indicator on the
				Machine Diagram (mimic) lights up, the machine
				allows you to copy/print approximately 5,000 pages.*1
J6		Flashes		The Drum Cartridge is at the end of its life. It needs to
				be replaced with a new Drum Cartridge.

*1: Based on the following conditions: (1) 1-sided copying (not printing), (2) average number of pages copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray: Tray 1, (5) output tray: Output Tray. This value is an estimate and will also be affected by other machine-usage conditions, such as how often the machine is switched on and off. The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life.

NOTE: If the error code [J6] appears in the Display, the six-digit error code [091-913] is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to Checking Error Information on page 35.

NOTE: The use of Drum Cartridges that are not recommended by Xerox may impair quality and performance of the machine. Use only Drum Cartridges specifically recommended by Xerox.

NOTE: Do not expose Drum Cartridges to direct sunlight or strong indoor fluorescent light. Do not touch or scratch the surface of the Drum Cartridge. Doing so may lower print quality.

NOTE: Replace the Drum Cartridge while the machine is switched on.

15

2 Maintenance

The following procedure describes how to replace the Drum Cartridge.

1.Make sure that the machine is not processing a job, and then open the Front Cover.

2. Open the Left Side Cover.

3. Lightly press the orange tab to unlock the Drum Cartridge.

4. Pull out the Drum Cartridge carefully.

NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge.

5.Take a new Drum Cartridge out of the box, and remove the packaging.

6.Insert the new Drum Cartridge halfway.

7.Add toner.

For information on how to add toner, refer to Adding Toner to the Drum Cartridge on page 12.

NOTE: A bottle of toner must be purchased separately when replacing the Drum Cartridge.

8.Push the Drum Cartridge in until it locks into position.

9.Close the Left Side Cover and the Front Cover.

16

Cleaning the Machine

Cleaning the Machine

The cleaning instructions are specific to each part of the machine, such as the machine exterior, Document Cover, Document Glass, Film, Narrow Glass Strip, Document Feeder Roller, and Corotron Wire.

This section describes how to clean each component of the machine.

Cleaning the Exterior

The following describes how to clean the exterior of the machine.

NOTE: Always switch off the power to the machine, and unplug the power cord before cleaning any part of the machine. Cleaning the machine with the power on may cause an electric shock.

NOTE: Do not use any volatile liquids on the machine such as benzene and paint thinner, or insect repellent as these may discolor, deform, or crack the machine exterior.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

1. Wipe the exterior with a soft cloth moistened with water.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

2.Wipe off any excess water with a soft cloth.

Cleaning the Document Cover and Document Glass

If the Document Cover and Document Glass are dirty, streaks or smears may appear on copies, or the machine may not properly detect the size of the original documents.

The following procedure describes how to clean the Document Cover and the Document Glass.

NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so might damage paint or coating on plastic parts.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

17

2 Maintenance

1.Wipe the Document Cover with a soft cloth moistened with water to remove any dirt and then wipe it with a soft, dry cloth.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Document

Cover

Document

Glass

2.Wipe the Document Glass with a soft cloth moistened with water, and then wipe it with a dry cloth.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Cleaning the Film and Narrow Glass Strip

If the Film and Narrow Glass Strip are dirty, streaks or smears may appear on copies, and the machine may not properly detect the size of the original documents. To ensure clean copies at all times, clean the Film and Narrow Glass Strip about once a month.

The following procedure describes how to clean the Film and Narrow Glass Strip.

NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so might damage paint or coating on plastic parts.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

1.Wipe the Film with a soft cloth moistened with water, and then wipe it with a dry cloth.

NOTE: The Film can be damaged easily. Do not clean the Film with an excessive force.

NOTE: Do not use cleaning agents other than water or neutral detergent.

Film

Narrow

Glass Strip

NOTE: If dirt does not come off easily,

gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

2.Wipe the Narrow Glass Strip with a soft cloth moistened with water, and then wipe it with a dry cloth.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Cleaning the Document Feeder Roller

If the Document Feeder Roller is dirty, streaks or smears may appear on the output copies, and may also result in paper jams. To ensure clean copies at all times, clean the Document Feeder Roller about once a month.

18

Cleaning the Machine

The following procedure describes how to clean the Document Feeder Roller.

NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so may damage paint or coating on plastic parts.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

1.Pull up the latch to open the Document Feeder Cover completely.

2.Turn the Document Feeder Roller to clean it with a soft cloth moistened with water.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: Use a firmly wrung cloth to avoid water drops falling onto the machine. If water gets into the machine, it may cause the machine to malfunction.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

3. Close the Document Feeder Cover until it clicks into place.

Cleaning the Corotron Wire

If any streaks, black lines, or smears appear on the output copies, cleaning the Corotron Wire may help resolve the problem.

The following procedure describes how to clean the Corotron Wire.

1. Open the Front Cover.

19

2 Maintenance

2.Pull the Corotron Wire back and forth several times.

3. Close the Front Cover.

Moving the Machine

This section describes how to move the machine to another location.

Before moving the machine, always secure the position of the scanner carriage.

1.Hold down the <Reduce/Enlarge> button for four seconds, and while holding down the <Reduce/Enlarge> button, press the <Stop> button. The scanner carriage moves to the locked position.

While the scanner carriage is moving, [run] appears in the Display. When the carriage completely moves to the locked position, [OFF] appears blinking in the Display.

NOTE: While the scanner carriage is locked, all indicators go off and no button is available on the Control Panel, and the machine does not process any jobs.

2. Switch off the machine.

<Stop> button

<Reduce/Enlarge> button

NOTE: If the machine is switched off, all the scanned data stored in the mailboxes is deleted. For information on how to switch off the machine, refer to the Product Overview chapter in the User Guide.

3. Remove the screw cover from the right side of the machine.

20

Moving the Machine

4. Attach and tighten the screw to the machine to secure the position of the scanner carriage.

5. Lift the machine and move it gently to another location.

6. Loosen the screw attached in Step 4, and remove it from the machine.

7. Re-attach the screw cover removed in Step 3 to the machine.

8. Switch on the machine.

NOTE: For information on how to switch on the machine, refer to the Product Overview chapter in the User Guide.

21

3 Using CentreWare Internet Services

This chapter explains how to enable and use CentreWare Internet Services for the machine.

The following information is provided in this chapter:

Information Checklist – page 23

CentreWare Internet Services Environments – page 24 CentreWare Internet Services Installation – page 24 Standard Features - CentreWare Internet Services – page 29 Services – page 30

Information Checklist

Before enabling the CentreWare Internet Services feature, make sure that the following items are available or have been performed.

	Item	By
An existing operational computer with TCP/IP Internet or intranet		Customer
accessibility is required. These procedures are not intended to install
the TCP/IP stack itself.
Obtain and record the following information:		Customer
• A unique IP address
•	Gateway address
•	Subnet mask
Refer to the Glossary in the User Guide for additional information
about the gateway address and subnet mask, if needed.
Test the machine to make sure that it is fully installed and functioning		Customer
correctly.

If problems are encountered during the installation of the machine, refer to CentreWare Internet Services in the Problem Solving chapter on page 104.

23

3 Using CentreWare Internet Services

CentreWare Internet Services Environments

CentreWare Internet Services uses the embedded HTTP Server that resides in the machine. This allows communication with the machine through a web browser with access to the Internet or an intranet. By entering the IP address of the machine as the URL (Universal Resource Locator) in the browser, direct access to the machine is available.

CentreWare Internet Services allows you to make not only the same basic settings as from the Control Panel, but also more specialized settings for the machine.

User ID and Passcode

Many of the features available within Internet Services will require the System Administrator login ID and passcode. By default, the user name is "11111" and the passcode is not set. This ID and passcode can be changed or set by the System Administrator. A user will only be prompted for the System Administrator login ID and passcode once in a single browser session.

System Configuration

To use CentreWare Internet Services, you need to enable TCP/IP on the machine.

CentreWare Internet Services Installation

This section describes the settings required to use CentreWare Internet Services.

Installation Procedure

There are two stages required to enable CentreWare Internet Services.

Network Communication Setup

This requires the machine to be set up for CentreWare Internet Services.

Test Access

To make sure that CentreWare Internet Services has been set up correctly, you should access CentreWare Internet Services.

Network Communication Setup

Initially, boot the CentreWare Internet Services port.

1. Connect the machine to the network.

NOTE: The Ethernet cable is an RJ45 type and is not supplied by Xerox.

2.Enter the System Setting Mode.

•If Copy Auditron is disabled

1)Hold down the <Log In/Out> button on the Control Panel for four seconds.

2)Enter the System Administrator's ID using the numeric keypad.

The letter [P] appears blinking in the Display.

24

CentreWare Internet Services Installation

•If Copy Auditron is enabled

1)Log in to the machine under the System Administrator's ID.

2)Hold down the <Log In/Out> button on the Control Panel for four seconds. The letter [P] appears blinking in the Display.

NOTE: The default System Administrator user ID is "11111".

NOTE: For more information on how to enter the System Setting Mode, refer to

Entering the System Setting Mode on page 109. For information about Copy Auditron, refer to Accounting and Securities on page 65.

3. Enter the menu number [124] using the numeric keypad.

NOTE: The system setting menu number for enabling the CentreWare Internet Services port is "124".

4.Press the <Start> button to confirm the entered menu number.

5.Enter [1] using the numeric keypad to enable the CentreWare Internet Services port.

•[0]: Disabled

•[1]: Enabled (Default)

NOTE: If you choose not to change the value, press the <AC> button or the <Start> button. The letter [P] appears blinking in the Display.

6.Press the <Start> button to confirm the entered value. The letter [P] appears blinking in the Display.

Next, establish TCP/IP.

NOTE: The machine does not support IPv6 addresses.

1. Enter the menu number [102] using the numeric keypad.

NOTE: The system setting menu number for specifying a method for establishing an IP address is "102".

2.Press the <Start> button to confirm the entered menu number.

3.Select an appropriate number from the following options to specify a method for establishing an IP address, and enter the number using the numeric keypad.

•[0]: STATIC

•[1]: DHCP

•[2]: BOOTP

•[3]: RARP

•[4]: DHCP/Autonet (Default)

4.Press the <Start> button to confirm the entered value.

NOTE: If you have selected [4] (DHCP/Autonet) in Step 3, print out the Configuration Report to confirm that an IP address has been allocated and that it is a valid IP address on your network. For information on how to print out the Configuration Report, refer to Printing the Configuration Report on page 41. If the machine does not have an IP address, contact the network administrator.

NOTE: Use the DHCP server together with the Windows Internet Name Server (WINS) server.

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3 Using CentreWare Internet Services

If you have selected [0] (STATIC) in Step 3, proceed to Step 5 to configure the protocol settings. Otherwise, proceed to Step 8.

5.Using the numeric keypad, enter the IP address for the machine in the format “xxx.xxx.xxx.xxx”.

The following table shows the system setting menu numbers for specifying the IP address.

IP Address (xxx.xxx.xxx.xxx)

	1st block	2nd block	3rd block	4th block
Menu Number	103	104	105	106

1)Enter the menu number [103], and then press the <Start> button to confirm the entered menu number.

2)Enter a value for the first block of the IP address, and then press the <Start> button to confirm the entered value.

3)Enter the menu number [104], and then press the <Start> button to confirm the entered menu number.

4)Enter a value for the second block of the IP address, and then press the <Start> button to confirm the entered value.

5)Enter the menu number [105], and then press the <Start> button to confirm the entered menu number.

6)Enter a value for the third block of the IP address, and then press the <Start> button to confirm the entered value.

7)Enter the menu number [106], and then press the <Start> button to confirm the entered menu number.

8)Enter a value for the fourth block of the IP address, and then press the <Start> button to confirm the entered value.

6.Using the same method as in Step 5, enter the subnet mask.

The following table shows the system setting menu numbers for specifying the subnet mask.

Subnet Mask (xxx.xxx.xxx.xxx)

	1st block	2nd block	3rd block	4th block
Menu Number	107	108	109	110

7.Using the same method as in Step 5, enter the gateway address.

The following table shows the system setting menu numbers for specifying the gateway address.

Gateway Address (xxx.xxx.xxx.xxx)

	1st block	2nd block	3rd block	4th block
Menu Number	111	112	113	114

NOTE: If you do not wish to set the gateway address, skip this step.

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CentreWare Internet Services Installation

8.When you have finished establishing TCP/IP, press the <Log In/Out> button. The machine exits the System Setting Mode.

NOTE: If you have changed any settings in the System Setting Mode, the machine will reboot to register and enable the new settings. All scanned documents stored in mailboxes will be deleted on the reboot.

NOTE: After the machine is rebooted, print a Configuration Report to confirm that the the CentreWare Internet Services port is enabled and TCP/IP is correctly configured. For information on how to print the Configuration Report, refer to Printing the Configuration Report on page 41.

NOTE: If you wish to use the IP Filtering feature, use CentreWare Internet Services to register the IP addresses which are not allowed to access the machine. For more information, refer to IP Filtering (IP Address Restriction) on page 74.

TCP/IP Configuration

After accessing the CentreWare Internet Services home page, you can make detailed settings for TCP/IP under [Connectivity] > [Protocols] > [TCP/IP] on the [Properties] tab.

The following table shows the information fields and settings on the [TCP/IP] page.

	Feature	Setting Items
General	Protocol	Displays “Enabled”. This is a display-only
		item.
	Physical Connection	Displays “Ethernet”. This is a display-only
		item.
	Host Name	Enter the host name.
	IP Address Resolution	Set the method for obtaining the IP address
		from the drop down menu to access the
		following options.
		• STATIC: The user will specify all the
		addresses.
		• DHCP: The address will automatically be
		set via DHCP.
		• BOOTP: The address will automatically be
		set via BOOTP.
		• RARP: The address will automatically be
		set via RARP.
		• DHCP/Autonet: The address will be
		automatically set by Autonet via DHCP.
	IP Address	Enter the IP address allocated to the machine
		in the xxx.xxx.xxx.xxx format.
	Subnet Mask	Enter the subnet mask in the xxx.xxx.xxx.xxx
		format.
	Gateway Address	Enter the gateway address in the
		xxx.xxx.xxx.xxx format.
Domain Name	Domain Name	Enter the domain name.

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3 Using CentreWare Internet Services

	Feature	Setting Items
DNS	Obtain DNS Server	Allows you to enable or disable the automatic
Configuration	Address Automatically	setting of the DNS server address via DHCP.
	Preferred DNS Server	Enter the IP address for the DNS domain
		primary server.
	Alternate DNS Server	Enter the IP addresses for the DNS domain
	1 - 2	alternate server 1 and 2.
	Dynamic DNS	Specify whether to enable dynamic DNS
	Registration	server updates and/or to overwrite DNS
		settings upon updates.
	Generate Domain Search	Select whether or not to automatically
	List Automatically	generate the domain search list.
	Domain Name 1 - 3	Enter the domain names for the domain name
		1 to 3.
	Connection Time-Out	Specify the maximum time period allowed for
		searching domains.
DHCP/DDNS	Release Registration	Allows DHCP resources to be released when
		the machine is powering down. This is a
		display-only item and shows “Enabled”.
Zero-	Self Assigned Address	Allocates an IP address without using a DHCP
Configuration		server. This check box is selected when [IP
Networking		Address Resolution] is set to [DHCP/Autonet].
		This is a display-only item.

Test Access

Follow the steps below to access CentreWare Internet Services.

1.At a client computer on the network, launch a web browser.

2.In the URL field, enter “http://” followed by the Internet address of the machine. Then press the <Enter> key on the keyboard.

If you use the domain name to specify the Internet address, use the following format.

http://myhost.example.com

If you use the IP address to specify the Internet address, use the following format. http://xxx.xxx.xxx.xxx

3. Verify that the home page of CentreWare Internet Services is displayed. The CentreWare Internet Services installation process is now completed.

If the test fails, refer to CentreWare Internet Services in the Problem Solving chapter on page 104.

NOTE: If the Account Mode is enabled, you may be required to enter the user ID and passcode (if one is set up). If you need assistance, contact the System Administrator.

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Menu

Panel

Logo

Panel

Standard Features - CentreWare Internet Services

Standard Features - CentreWare Internet Services

CentreWare Internet Services allows you to display, configure, and change the current status or settings of the machine through a web browser on a computer instead of the Control Panel of the machine.

Interface Options

The CentreWare Internet Services home page contains four panels without visible boundaries. You can change the left and right panel sizes by dragging the boundary between them.

Header Panel

Main Panel

Header Panel

Displays the header for all pages. The header includes the CentreWare Internet Services logo and the model of the machine. Just under this panel on most pages is the tab bar which

corresponds to the five functions or page buttons. These are [Status], [Jobs], [Scan], [Properties], and [Support]. You can navigate through the pages when you click the text on each tab.

Logo Panel

Displays the company logo.

Menu Panel

Displays a navigation tree, listing the items available within each category, with the currently displayed item highlighted.

Main Panel

Displays information and settings for the selected item within the current category selected in the navigation tree in the menu panel.

For more information about each function, refer to the following:

Services – page 30 Status – page 30 Jobs – page 30 Scan – page 31 Properties – page 31 Support – page 31

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3 Using CentreWare Internet Services

Services

The services supported by CentreWare Internet Services are subdivided into the following categories. The category is selected on the tab bar in the header panel.

Category Name		Services
Status	•	General
	•	Trays
	•	Consumables
Jobs	•	Active Jobs
	•	Job History List
		- Job History
	•	Error History
Scan	•	Mailbox
Properties	•	Configuration Overview
	•	Description
	•	General Setup
		- Configuration
		- Job Management
		- Paper Tray Attributes
		- Paper Size Settings
		- Unit Settings
		- Power Saver Settings
		- Billing & Counters
	•	Connectivity
		- Port Settings
		- Physical Connections
		- Protocols
	•	Services
		- Printing
		- Machine Software
	•	Accounting
		- Accounting Configuration
	•	Security
		- Authentication Configuration
		- IP Filtering
		- System Administrator Settings
Support	•	Support

Status

This page allows you to check the status of the paper trays and consumables on the machine. It also displays the machine information, IP address, and status.

For more information on this page, refer to Machine Status on page 37.

Jobs

This page displays a list of active and completed jobs sent using the protocols, or from the Control Panel of the machine. In addition to displaying details of the jobs, this page also allows you to delete jobs.

For more information on this page, refer to Job Status on page 33.

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Services

Scan

This page allows you to create, edit, or delete mailboxes, and import scanned data to a computer.

For more information on this page, refer to Scanner Environment Settings on page 53.

Properties

This page allows you to view and set the machine properties. These include the machine details and configuration, the CentreWare Internet Services settings, the port settings, protocol settings, and emulation settings.

NOTE: Some settings with data entry use bytes as units of data volume. Each character that you enter is one byte.

1.Click [Properties] on the Main Panel on the home page.

2.Select an item from the collapsible menu on the Menu Panel. To open each folder, click “+” on its left side to expand and access the items beneath the folder.

3.To change settings, use the drop-down list box, text boxes, and check boxes on the page.

The default settings in the drop-down list box are indicated with an asterisk (*). 4. After changes have been made, click [Apply].

•To cancel any changes you have made, click [Undo].

•To display the current machine settings, click [Refresh].

NOTE: If prompted, enter the System Administrator user ID and passcode, and click [OK]. By default, the System Administrator user ID is "11111" and its passcode is not set.

NOTE: Some settings will be available only after you restart CentreWare Internet Services or after the machine is switched off and on.

NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be deleted.

Support

This page provides support information for the machine, including a link for software updates and contacts for technical support.

For more information, refer to Viewing/Editing Support Information on page 108.

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4 Job Status

This chapter explains how to check current and completed jobs using CentreWare Internet Services. It also provides information on how to delete jobs and view error information.

The following information is provided in this chapter:

Checking Current Jobs – page 33 Checking Completed Jobs – page 34 Checking Error Information – page 35

Checking Current Jobs

This section describes how to display the list of active jobs being processed.

1.Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

2.Click the [Jobs] tab.

The [Active Jobs] page is displayed.

Job Name

Displays the name of the job.

Owner

Displays the name of the client (user) that has sent the job.

Status

Displays the status of the job.

Type

Displays the type of job.

Quantity

Displays the number of sets that have been processed.

Deleting Jobs

On the [Active Jobs] page, you can delete jobs.

NOTE: In some instances, the deletion of jobs might be ignored.

1. Select the job, then click [Delete].

If you have selected the check boxes for more than one job, all those jobs will be deleted.

NOTE: You can set whether to allow all users or only the System Administrator to delete jobs under [Job Management] on the [Properties] tab. For more information, refer to Machine Information on page 39.

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4 Job Status

Checking Completed Jobs

This section describes how to display a list of completed jobs.

1.Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

2.Click the [Jobs] tab.

3.On the collapsible menu of the Menu Panel, click the [Job History List] folder, and then [Job History] to view the list of completed jobs.

Job Name

Displays the name of the job.

Owner

Displays the name of the client (user) who sent the job.

Status

Displays the status of the job. The status includes [Completed], [Error], [Deleted], [Shutdown], [Cancelled], [Aborted], and [Unknown].

Type

Displays the type of job.

Page Count

Displays the number of pages printed (printed jobs only).

Output Destination

Displays "Center Tray". For a scan job or an aborted job, "-" is displayed instead.

Host Interface

Displays the name of the host that has sent the job. If the host interface is unknown or not specified, "-" is displayed.

Time Completed

Displays the date and time the job was completed.

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