Q-See QT User Manual

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Video Loss

This guide was written for use with DVRs using ﬁrmware version 3.1.9 or later. To check your ﬁrmware version, click on Information in the Main Menu and then click on System. If you have an earlier version, you will need to get your Gateway IP address from the Network Information window (also located in the Information menu) before continuing past Step 1.

Remote Monitoring Quick Start Guide

QT Series Network DVRs

Before You Get Started

This poster is intended to help you get your Q-See security system connected to your network and accessible for remote monitoring. You must have already set up your system and have a basic idea of its operation. There are many additional features which can be customized to your speciﬁc needs. More information and instructions are available in the Remote Monitoring Guide incuded on the CD that came with your system or available for download from our website at www.Q-See.com/Support.

For information on how to set up your DVR and cameras, please refer to the Quick Start Guide poster included with your DVR along with the User Manual also included on the accompanying CD.

Network Information

STEP 1 Establish an IP Address

A. Click on the Menu icon in the tool bar on the DVR’s screen.

B. Click on the Setup icon in the Main Menu

C. Click on the Network icon in the Setup Menu

D. Ensure that the box labeled “Obtain IP Address Automatically” is checked.

If it is not, please put a checkmark in the box, click on Apply and then Exit

the window. Reopen the window to see the updated IP address.

E. Write down the:

1. DVR’s IP Address

2. Subnet Mask, and

3. Gateway (your Router’s address)

F. Exit Menu

A C

You will need:

• Ensure that your DVR is connected directly to your network router using a Cat5 or “Ethernet” cable plugged into your DVR’s network port (labelled “NET” or “LAN”). Having a network switch between your DVR and router can cause connectivity problems. Please note that your DVR must be connected to your router with a cable as it will not work with a wireless connection.

• Have a computer connected to the same router as your DVR.

IMPORTANT! This guide will instruct you on how to connect

your DVR to a network to allow you to monitor it remotely from a computer or mobile device.

• You will need your router’s brand, model number and manual. The manual is also usually available on your router’s manufacturer’s website.

• The “Manuals and Software” CD that came with your DVR. It contains necessary software and links to other important programs which are mentioned in this guide.

NETWORKNETWORK

D, E

NetworkNetwork SubstreamSubstream Other SettingsOther SettingsEmailEmail

HTTP Port

Server Port

Obtain an IP addres s automatically

IP Address

Subnet Mask

Gateway

Preferred DNS Ser ver

Alternate DNS Ser ver

PPPoE

User Name

Password

6036

192 . 168 . 001 . 100

255 . 255 . 255 . 000

192 . 168 . 001 . 001

000 . 000 . 000 . 000

DefaultDefault

TestTest

ApplyApply ExitExit

1 2 3

UPnP or Port Forwarding

Page Safety Tools

NetworkNetwork SubstreamSubstream

NETWORKNETWORK

DefaultDefault

ApplyApply ExitExit

TestTest

DDNS

DDNS Server

User Name

Password

Host Domain

DDNS Update [Hours]

UPnP

DDNS

DDNS Server

User Name

Password

Host Domain

DDNS Update [Hours]

UPnP

EmailEmail Other SettingsOther Settings

MyQ-See.com

myname@myemailaddress.com

myqseeaccountpassword

myaccount.myq-see.com

MyQ-See.com

myname@myemailaddress.com

myqseeaccountpassword

myaccount.myq-see.com

STEP 2 Opening Ports

To make your DVR accessible from outside of your local network, you have to “forward” ports 80 and 6036 through your router to your DVR’s IP address. There are several ways to do this and we present two options which cover the majority of users. If you are unable to connect your DVR to the Internet using

either of these procedures, we describe two other methods in the Remote Monitoring Guide which can be found on the CD that came with your system.

Please note that if you are able to use UPnP, you should NOT forward your ports as this will cause connection issues.

OPTION A: UPnP OPTION B: Opening Ports Using DMZ

The QT series of DVRs come conﬁgured to take advantage of the latest networking technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled router, you will only need to plug the DVR into your network and you will then be able to proceed to the end of this section.

Consult your router’s manual to determine whether it has UPnP or not. Please note that, as of this writing, 2Wire brand routers do not have the UPnP feature. If you do not have a UPnP-enabled Router, you will have to utilize another method to forward your ports.

If you wish to ensure that UPnP is turned on in your DVR, go to the Network window as described in Step 1, above, and click on the Other Settings tab. The UPnP box should have a check mark in it. If it does not, click on the box to add the check, then click on Apply before hitting Exit. When you reopen the window, the box should be checked.

To conﬁrm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the DVR.

A. Enter “80” into the box labeled “What Port?”

B. Click on the Check button

C. You should see a green “Success” message. If not, return to the DVR’s Network window and, in the Network

D. Repeat for port 6036

tab, change port 80 to 81, 83 or 85 and click Apply to save your changes before checking using that new number on CanYouSeeMe.

Browser - Windows Internet Explorer

hp://canyouseeme.org/

Open Port Check Tool

CanYouSeeMe.org - Open Port Check Tool

This page will serve as a free utility for remotely verifying a port is open or closed. It will be useful for users who wish to check to see if a server or ISP is blocking certain ports.

Your IP: 81.919.622.24 What Port?

Check

Success: I can see your service on

81.919.622.24 on port (80)

Your ISP is not blocking port 80

A. On a computer connected to the same router

as the DVR, open a web browser and enter the Gateway (Router’s IP address) you obtained in Part 1 into the browser window’s address bar to access your router.

Browser - Windows Internet Explorer

hp://10.6.196.6

B. Locate the DMZ settings in your router. Each

manufacturer is different so please consult your router’s manual for the location of this setting. Two examples are shown at right.

This website will also display your Public IP address near the top of the page above the box where you entered your port number. This is the number which you will use to access the DVR using a web browser or your mobile device from outside of your local network (away from the building in which your DVR is located). Please note that if you had to use a different port number than 80, you will have to add a colon (:) and that port number to the end of the address shown. Example 81.919.622.24:81.

C. Enable DMZ.

D. Enter the DVR’s IP address (Obtained

in Step 1 Obtain an IP Address, above).

E. Click on Apply or Save to preserve

your settings.

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