Q-See QC804, QC828, QC808, QC824, QC818 Remote Monitoring Guide

...

Remote Monitoring

Setup Guide

QC SERIES NVR MODELS

Apple Macintosh Computer

iPhone

Setup Guide for Remote Internet and Smartphone Monitoring,

MyQ-See DDNS, and Email Notiﬁcation

Android

BlackBerry*

* Select Models

PC with Windows

Operating System

Thank You for Choosing a Q-See Product!

This manual was accurate at the time it was completed. However, because of our ongoing

THANK YOU FOR PURCHASING THIS Q-SEE PRODUCT.

effort to constantly improve our products, along with smartphone and router manufacturers

EVERY EFFORT HAS BEEN MADE TO MAKE THIS NVR SIMPLE TO ASSEMBLE AND USE. HOWEVER, IF

adding and changing features on their products, it is possible that some functions may

YOU SHOULD RUN INTO ANY DIFFICULTIES DURING ITS INSTALLATION OR OPERATION, WE ARE HERE FOR YOU.

change from how they are described. We encourage you to visit our website at www.Q-see. com to check for the latest ﬁrmware and sofware updates as well as product announcements.

Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:

IMPORTANT! Red boxes with this icon indicate warnings. To prevent

possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.

TABLE OF CONTENTS

1. REMOTE ACCESS 5

1.1 Connecting your NVR to a Network 6

Before You Get Started 6 Obtaining an IP Address 6

1.2 Opening Ports 8

Option 1: UPnP 8 Option 2: Opening Ports Using DMZ 9 Option 3: Opening Ports Using DMZ on 2Wire Routers 10 Conﬁrming That Ports are Opened 11

1.3 Static Internal IP (Network) Address 12

1.4 PPPOE 13

1.5 Domain Name System (DNS) 14

1.6 Dynamic Domain Name Service (DDNS) 16

1.7 Resolving Connection Issues 17

Determine the Number of Routers on the Network 17 Setting Up DMZ in Router 2 19

Every effort has been made to make this manual easy to understand and follow. However, if you should run into any difﬁculties during any of these operations, we are here for you.

QUESTIONS OR COMMENTS? CONTACT US

24/7 TECHNICAL RESOURCES, KNOWLEDGE BASE AND MORE

www.Q-See.com/Support

© 2011-12 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without

prior written approval. Trademarks: All brand names and products are trademarks or registered trademarks of their

respective owners.

Q-See is a registered trademark of DPS, Inc. Disclaimer: The information in this document is subject to change without notice. The

manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

2. ADDITIONAL SETTINGS 20

2.1 Advanced Network Settings 20

Online Users 20 IP Filter 21 NTP 22 E-Mail 23 FTP 24

2.2 Additional Settings 25

Record Setting 25 Account 26

3. REMOTE MONITORING 27

3.1 Accessing your NVR remotely from a Computer 27

Accessing the NVR Using Internet Explorer 27 Accessing the NVR Using PSS on a PC 32 Accessing the NVR On a Macintosh 33

3.2 Remote Monitoring with Internet Explorer 34

3.3 Using Pro Surveillance Software (PSS) 45

(Continued Next Page)

Version 1.1 10/26/12

2 3

4. REMOTE DEVICES 58

4.1 Connecting to IP Cameras Over the Internet 58

Connecting to a Local Network 58 Opened Ports and Internet IP address 60 Connecting to the Remote IP Camera 61

4.2 Using the Web Service App 63

Live View 63 Setup 64 Network 66 Event 68 Record 70 System 72 Alarm 74 Logout 74

4.3 Troubleshooting Connection Issues 75

Issues with DHCP 75 Obtaining IP Information Using IPCONFIG 76

5. MOBILE SURVEILLANCE 78

5.1 iPhone and iPad 78

5.2 Android 85

5.3 BlackBerry 89

5.4 Symbian 92

5.5 Windows Mobile 95

REMOTE ACCESS

In order to access your NVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your NVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your NVR available for connection through the Internet only.

If you are using a router and wish to access your NVR from outside your LAN either over the Internet, or from your mobile device, then that router must be connected to the Internet. The instructions below will guide you through the process of conﬁguring your NVR for remote access. Once completed, you will be able to access and control your system using one of two addresses. You will have a local IP address usable by computers connected to the same router as your NVR. This address can also be used by wireless devices as long as they are able to also connect to your router’s WiFi signal. Once you leave the area covered by your local network, you will need to use a second address to access the NVR. This is the address which will allow you to connect to your system from anywhere in the world with Internet access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be able to do so using a conventional web address.

If you are using a router, proceed with Section 1.1. If you are connecting directly to the Internet via a modem then begin with Section 1.4.

NOTE! The minimum speed on the internet connection is 1Mbps download and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload for 16 channels. You can check the speed of your connection at both ends by

going www.SpeedTest.net from both a computer attached to the same router as the NVR as well as the remote computer which you will be using.

Startup Wizard and the Remote Monitoring Quick Start Poster

If you were able to connect your computer to your network, and to the Internet, using the Startup Wizard when you powered up your NVR, you should skip to Section 1.3 Static Internal IP Address in order to ensure that your network address does not change in the event of a power outage.

Likewise, if you were able to successfully connect using the Startup Wizard, then the NVR was able to connect using UPnP, or Universal Plug ‘n Play and your ports have already been opened. In this case, it is very important to NOT attempt to open your ports as that will cause communication errors between your NVR and the network, possibly preventing reliable remote access.

If you were unable to connect to your network, the most likely cause is UPnP being disabled, or not available on your router. Two alternate connection options are presented for PC users on the Remote Monitoring Quick Start Poster. They are also presented again in Section 1.2 Opening Ports, along with instructions for Maciintosh users.

CHAPTER 1

4 5

1.1 CONNECTING YOUR NVR TO A NETWORK

View 1 View 4 View 8 View 9 View 16

Pan/Tilt/Zoom Color Setting

First and foremost, you will need to physically connect your NVR to a router. This router can be part of an existing network of computers, or it can be the router/modem supplied by your Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by plugging the included Ethernet cable into the port on the back of the NVR marked RJ45. Your NVR is not designed to be connected wirelessly to a network. It is also recommended that the router that the NVR is connected to should be connected directly to the Internet rather than to another router if Internet access is desired as multiple routers can create problems with connectivity. You will also need to have a computer connected to the same router - at least temporarily - to make certain settings. If, after following the instructions you are still not able to access your NVR, please see Section 1.7 Resolving Connection Issues later in this chapter.

BEFORE YOU GET STARTED

You will need to have:

• Your router’s brand, model number and manual. The manual is also usually available on

your router’s manufacturer’s website.

• The “Manuals and Software” CD that came with your NVR. It contains necessary software

and links to other important programs which are mentioned in this guide.

• Your router’s password (the default password should be in your router’s manual).

OBTAINING AN IP ADDRESS

Each device on a network - both a LAN or the Internet - has a speciﬁc IP address. This address is what allows different devices on the network to communicate with each other. Your QC-series NVR displays its IP address in the Network window.

STEP 3. Click on the Network icon in

the Settings Menu.

STEP 4. Ensure that the box labeled

“DHCP” is lled.

If it is not, please click on the box so

that it is ﬁlled in white. Click on Save and then exit the window. Reopen the window to see the updated IP address.

STEP 5. Write down the:

1. NVR’s IP Address

2. Subnet Mask, and

3. Gateway (your Router’s address)

STEP 6. Exit Menu

IP Version P Address Subnet Mask Gateway TCP Port UDP Port Max Connection Preferred DNS Alternate DNS WAN IP

Network Setting

Default

PICTURE 1-3

IPv4 0 . 0 . 0 . 0

255 . 255 . 255 . 0

0 . 0 . 0 . 0

37777 37778 20 0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0

PICTURE 1-4

NETWORK

HTTP Port RTSP Port

DHCP

80 554

Save Cancel

You may now proceed to Section 1.2 Advanced Settings. However, if you are unable to obtain an IP address from your router, please proceed to Section 1.3 Static IP.

STEP 1. Select Main Menu from the

Shortcut Menu.

Search Record Remote Device Alarm Output Main Menu

PICTURE 1-1

STEP 2. Click on the Settings icon in

the Main Menu

SEARCH INFO SETTING

MAIN MENU

ADVANCED BACKUP SHUTDOWN

PICTURE 1-2

6 7

1.2 OPENING PORTS

To make your NVR accessible from outside of your local network, you have to “forward” ports

85 and 37777 through your router to your NVR’s IP address. The most preferred - and easiest

- method is UPnP. This is the method used by the Startup Wizard and for most users, the NVR should connect automatically. If not, we offer some other methods which should work for the majority of users. You will only need to use one of these methods - which are the same if you are using a Macintosh or Windows PC. If you are unable to connect your NVR to the Internet using any of these procedures, the likely cause is the presence of multiple routers on your network. The solution is covered in Section 1.7 Resolving Connection Issues.

OPTION 1: UPNP

The QC series of NVRs come conﬁgured to take advantage of the latest networking technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled router with that function turned on, you will only need to plug the NVR into your network and you will then be able to proceed to the end of this section.

Consult your router’s manual to determine whether it has UPnP or not. Please note that, as of this writing, 2Wire brand routers do not have the UPnP feature. If you do not have a UPnP-enabled Router, you will have to utilize another method to forward your ports.

If you wish to ensure that UPnP is turned on in your NVR, go to the Network window as described above, and check that the UPNP option is checked in the Advanced Settings area in the lower part of the window. If it is not checked, click on the box to add the check, then click on Save before exiting the window. When you reopen the window, the box should be checked.

IP Version P Address Subnet Mask Gateway TCP Port UDP Port Max Connection Preferred DNS Alternate DNS WAN IP

Network Setting

Default

NETWORK

IPv4 0 . 0 . 0 . 0 255 . 255 . 255 . 0 0 . 0 . 0 . 0 37777 37778 20 0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0

PICTURE 1-5

HTTP Port RTSP Port

DHCP

80 554

Save Cancel

OPTION 2: OPENING PORTS USING DMZ

Accessing your router’s DMZ controls:

The exact location of DMZ within the router’s settings vary by manufacturer so please consult your router’s manual for the location of this feature. The method for accessing your router’s settings, however, is pretty standard.

NOTE! If you are an AT&T Internet or Uverse customer, you should follow the instructions laid out in Option 3 as they speciﬁcally apply to the brand of router used by AT&T.

STEP 1. On a computer connected to

the same router as the NVR, open a web browser and enter the Gateway (Router’s IP address) into the browser window’s address bar to access your router.

STEP 2. Locate the DMZ settings in

your router. Each manufacturer is different so please consult your router’s manual for the location of this setting. Two examples are shown at right.

STEP 3. Enable DMZ.

STEP 4. Enter the NVR’s IP address.

Browser - Windows Internet Explorer

hp://10.6.196.6

PICTURE 1-6

PICTURE 1-7

STEP 5. Click on Apply or Save to

preserve your settings.

Leave your router control panel open as you will need to obtain DNS information from your router in Section 1.5 Domain Name System (DNS). You should now proceed to the section entitled Confirming that Ports are Opened.

PICTURE 1-8

IMPORTANT! If you connect your system to your network using UPnP you

should NOT forward your ports as described later in this section as it will create connectivity problems. You may skip to Confirming that Ports are Opened.

8 9

OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS

Page Safety Tools

This page will serve as a free utility for remotely verifying a port is open or closed. It will be useful for users who wish to check to see if a server or ISP is blocking certain ports.

Accessing your router’s DMZ controls:

2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers. Their conﬁguration protocols are different enough that you should follow these instructions rather than the generic router instructions in Option 2 if you are an AT&T customer.

STEP 1. On a computer connected to

the same router as the NVR, open a web browser and enter the Gateway (Router’s IP address) into the browser window’s address bar to access your router.

STEP 2. Click on the Settings tab and

then Firewall. Once in Firewall, click on Applications, Pinholes and DMZ.

STEP 3. In the Select Your Computer

area, locate your NVR’s IP address and click on it.

STEP 4. Scroll down to select User

Deﬁned.

STEP 5. Click on Add a new user-

deﬁned application.

STEP 6. In the box labeled Application

Proﬁle Name, enter “NVR”.

STEP 7. Ensure that TCP is selected.

STEP 8. Enter 85 in the From and To

boxes for Port (or Range).

STEP 9. Leave the next two boxes blank

to use the default settings.

STEP 10. Click on Add to List. Your

router will require you to log in to accept the settings. If you have not created your own password for your router, it is the 10-digit System Key printed on the label on your router

between the square brackets “[ ]”.

STEP 11. Once your settings have been conﬁrmed, repeat Steps 8-10, this time

entering 37777 for the From and To ports.

STEP 12. Click on Back and then select NVR from the list of Applications. Clicking on

Add and then Save.

Leave your router control panel open as you will need to obtain DNS information from your router in Section 1.5 Domain Name System (DNS).

Browser - Windows Internet Explore

PICTURE 1-9

PICTURE 1-10

hp://10.6.196.6

7-8

CONFIRMING THAT PORTS ARE OPENED

To conﬁrm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the NVR.

STEP 1. Enter “85” into the box labeled

“What Port?”

STEP 2. Click on the Check button.

STEP 3. You should see a green

“Success” message. If not, return to

the NVR’s Network window and, in the Network tab, change port 85 to 81 or 83 and click Apply to save your changes before checking using that new number on CanYouSeeMe.

STEP 4. Repeat for port 37777. If there

is a problem with port 37777, then try 37000 in the same manner as above.

This website will also display your Public IP address near the top of the page above the box where you entered your port number. This is the number which you will use to access the NVR using a web browser or your mobile device from outside of your local network (away from the building in which your NVR is located).

NOTE! If you are successful after changing from port 85, then you will need to add that to the IP address when accessing the NVR via the Internet. If, for example, you changed to port 81, the address would now read 64.245.112.90:81

Browser - Windows Internet Explorer

hp://canyouseeme.org/

Open Port Check Tool

CanYouSeeMe.org - Open Port Check Tool

Your IP: 81.919.622.24 What Port?

Check

Success: I can see your service on

81.919.622.24 on port (85)

Your ISP is not blocking port 85

PICTURE 1-11

10 11

1.3 STATIC INTERNAL IP (NETWORK) ADDRESS

Most routers assign connected devices a random IP address that is not currently in use by another device on your internal network. With the exception of 2Wire brand routers, when a router or networked device reboots due to a power loss or other issue, the addresses will change and the port forwarding conﬁguration will no longer work. For that reason, unless you have a 2Wire router, we recommend changing your NVR’s network setting to a ﬁxed,

or “static” IP address which will not change.

STEP 1. Return to the Network Menu.

STEP 2. Uncheck the box marked DHCP.

STEP 3. Click Save.

Proceed to Section 1.5 Domain Name System (DNS) without closing the window.

NETWORK

IP Version P Address

Subnet Mask Gateway TCP Port UDP Port Max Connection Preferred DNS Alternate DNS WAN IP

Network Setting

Default

IPv4 0 . 0 . 0 . 0 255 . 255 . 255 . 0 0 . 0 . 0 . 0 37777 37778 20 0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0

HTTP Port RTSP Port

DHCP

80 554

Save Cancel

1.4 PPPOE

If you are going to attach the NVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options. Before you proceed, you will need to contact your ISP to obtain your User Name and Password. You will not have to worry about Static IP (previous section).

NETWORK

STEP 1. Click the Network Settings

button.

STEP 2. Double-click on PPPOE to

open the window.

STEP 3. Input the User Name and

Password provided by your ISP into their respective ﬁelds.

STEP 4. Click OK to save your settings.

Click on Save in the Netwok window before closing that window.

STEP 5. Restart your NVR and return to

the PPPOE window. Your NVR will have automatically connected to the Internet and you can use the number in the IP address ﬁeld to remotely access the NVR.

IP Version P Address Subnet Mask Gateway TCP Port UDP Port Max Connection Preferred DNS Alternate DNS WAN IP

Network Setting

Default

User Name Password IP Address

IPv4 0 . 0 . 0 . 0 255 . 255 . 255 . 0 0 . 0 . 0 . 0 37777 37778 20 0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0

HTTP Port RTSP Port

PICTURE 1-13

PPOE

0 . 0 . 0 . 0 0 . 0 . 0 . 0

OK Cancel

PICTURE 1-14

DHCP

80 554

Save Cancel

PICTURE 1-12

12 13

1.5 DOMAIN NAME SYSTEM (DNS)

Page Safety Tools

ADVANCED

All of your Internet and network connecon details are displayed on this page.

MACINTOSH AND PC USERS

Once you have completed the above sections, you are able to operate your NVR remotely. The sections below allow you to take advantage of additional features including the ability to access your NVR using a conventional domain name and having your system send out e-mail alerts. To access these functions, you will have to access your router to obtain your DNS (Domain Name System) number.

STEP 1. Return to your router’s control

window.

If you did not have to open your

router in a previous step, simply open a new browser window and enter the Gateway address (covered in Section 1.1)

STEP 2. Locate your router’s status

window (may also be named

“Information” or “Info”, it will list the

DNS number. You will only need to use the primary set of numbers write it down for later use.

STEP 3. In the NVR’s Network window,

enter the DNS number in the area marked Preferred DNS. You do not need to have an alternate server.

STEP 4. Click Save to save your

settings.

Browser - Windows Internet Explorer

hp://81.919.622.24

Router

DEVICE INFO

LOGS

STATISTICS

INTERNET SESSIONS

ROUTING

WIRELESS

SETTINGS

DEVICE INFORMATION

WAN

MAC Address :

Subnet Mask :

Default Gateway :

Primary DNS Server :

Secondary DNS Server :

Advanced DNS :

IP Address :

STATUS

00:24:01:77:f9:00

81.919.622.249

255.255.255.0

81.919.622.24

10.6.196.6

(null) Disabled

PICTURE 1-15

NETWORK

IP Address Subnet Mask Gateway TCP Port UDP Port Preferred DNS Alternate DNS

ADVANCED SETTING

DDNS No Available DDNS Setup UPNP Port Forwarding EMAIL MailServer: 25 FTP Record FTP : 0.0.0.0

Default Save Cancel

0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0 37777 37778 0 . 0 . 0 . 0 0 . 0 . 0 . 0

Transfer Mode LAN Download

HTTP Port Max Connection

Latency

DHCP

80 20

PICTURE 1-16

MACINTOSH COMPUTERS

In addition to retrieving the DNS info from the router, Macintosh users can get it from the computer’s Network window.

STEP 1. Click on the System

Preferences icon at the bottom of

the Macintosh’s screen.

PICTURE 1-17

STEP 2. Click on the Network icon.

PICTURE 1-18

STEP 3. Make sure that your network

connection is highlighted in the list of connections to the right of the main part of the Network window and

that its status reads “Connected.”

The DNS server information will be

shown. Write this down for use in the next section.

PICTURE 1-19

14 15

1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS)

This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a conventional web address when remotely logging into your NVR from outside of your network. It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your NVR is conﬁgured to accept account information from that site.

STEP 1. Open a browser window and go

to www.MyQ-See.com

STEP 2. Register with the website and

follow the instructions for creating a domain name. The website will display your pubic IP address and your domain name which will look like this: http://example.myq-See.com

STEP 3. In your NVR, open the Network

window.

STEP 4. In the Advance Settings area at

the bottom of the window, scroll until you ﬁnd DDNS and double-click on it to open the DDNS window.

STEP 5. Check the Enable box and

select MyQ-See.com in the DDNS server pull-down menu.

STEP 6. Enter your account information

– including the user name and password that you used when creating your domain name .

STEP 7. Click the Save button to

preserve your settings.

STEP 8. When you return to the

Network window, ensure that the

DDNS box is checkmarked before clicking on Save as well before closing.

NEW USER REGISTRATION

EMAIL ADDRESS

PASSWORD

PASSWORD CONFIRM

FIRST NAME

LAST NAME

SECURITY QUESTION..

ANSWER

CONFRIM YOU’RE HUMAN

My ﬁrst phone number

New Captcha

Enter the text you see above

Submit

Reset

Submit

Reset

PICTURE 1-20

NETWORK

IP Address Subnet Mask Gateway TCP Port UDP Port Preferred DNS Alternate DNS

ADVANCED SETTING

DDNS No Available DDNS Setup UPNP Port Forwarding EMAIL MailServer: 25 FTP Record FTP : 0.0.0.0

Default Save Cancel

0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0 37777 37778 0 . 0 . 0 . 0 0 . 0 . 0 . 0

Transfer Mode LAN Download

HTTP Port Max Connection

Latency

DHCP

80 20

PICTURE 1-21

DDNS

DDNS Type Server IP Port Domain Name User Name Password Update Period

Q-SEE DDNS myq-see.com 85

300

Enable

sec.

1.7 RESOLVING CONNECTION ISSUES

There are several hardware-related situations which can prevent the NVR’s port from being properly forwarded. The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues.

DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK

If there is more than one router between the NVR and the Internet it will block communication to and from your system. To ﬁnd out the number of routers on your network, you will need to

download a FREE router detection program.

STEP 1. Go to http://www.pcwintech.

com/shanes-toolbox

STEP 2. Click on Detect Multiple

Routers to begin the download.

STEP 3. Unzip the application to install it.

STEP 4. Click on the detect_routers

application to run it.

PICTURE 1-23

PICTURE 1-24

Default Save Cancel

PICTURE 1-22

16 17

STEP 5. Click on CHECK NOW to

detect how many Routers are in the network.

PICTURE 1-25

STEP 6. If there is only one router detected, and you are using UPnP, then you will need

to turn off that setting and attempt to connect using DMZ as described in Section

1.2 Opening Ports.

If you are using DMZ, check to make sure that the UPnP option is turned off.

If Multiple Routers are Detected

If there are multiple routers, you will see a display similar to Picture 1-26.

If so, it may be preferable to connect your NVR and computer to the router that connects directly to the Internet. However, this is not always possible depending upon your particular situation.

SETTING UP DMZ IN ROUTER 2

STEP 1. Login into Router 1 by putting

the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-25 where the IP address of Router 1 is 192.168.0.1

STEP 2. Find the status page on the

router settings that shows the WAN/ Internet IP address and write it down this WAN IP address.

STEP 3. Log into the Router 2 by putting

the IP of Router 2 into the Internet Explorer browser, as in example shown in Picture 1-26 where the IP address of Router 2 is 192.168.1.1

STEP 4. Find the DMZ page in the

router settings.

STEP 5. Enter the WAN IP for Router 1

into the DMZ page and enable DMZ.

NOTE! If you do not have a DMZ setting in the router, check to see if there is a Bridge setting. If so, then use the Bridge setting instead of DMZ.

STEP 6. Save your changes.

You have forwarded the ports on the router to which the NVR is connected, to the IP address of the NVR, and set the second router to pass the connection to this router.

PICTURE 1-26

In this case, you will need to proceed with the next section and set up DMZ in the second router to allow communications to pass through it from the ﬁrst. If only one router is detected you will need to consult your router’s manual.

18 19

ADDITIONAL SETTINGS

CHAPTER 2

2.1 ADVANCED NETWORK SETTINGS

Now that you’ve successfully connnected your NVR to your network and to the Internet, there are additional features which you can take advantage of. These settings allow your NVR to send out e-mail alerts as well as post images and records to an FTP site. In addition, you can see which users are online, limit online access and more.

ONLINE USERS

A list of users accessing the NVR from over the network or through the Internet is shown in Online Users menu which itself is found in the Info menu.

PICTURE 2-1

The user’s name as well as the IP address used to access the NVR is displayed.

If you have proper system management rights (Conﬁgured in Account, See Section 4.4 Advanced in the User’s Manual for full instructions), you can disconnect or block a user. The maximum time a user can be disconnected is 18 hours (65,535 seconds).

PICTURE 2-2

IP FILTER

You can also improve security by controlling remote access to your NVR using the IP Filter. This feature enables you to allow online users only from approved IP addresses. Up to 64 addresses may be entered.

The IP Filter window is accessed through the Advanced Settings area of the Network menu.

Enter the trusted IP addresses into the ﬁeld at the top of the window and select Add IP to add that address to the list of those allowed to connect to the NVR.

Once this feature is enabled, only IP addresses within this list can be used to access the NVR. If this feature is not enabled, then users can connect from any IP address if they have the correct user name and password information.

IP Address Subnet Mask Gateway TCP Port UDP Port Preferred DNS Alternate DNS

ADVANCED SETTING

IP Filter Trusted Sites : 0 NTP windows.time.com : 24 PPOE DDNS No Available DDNS Setup

Default Save Cancel

NETWORK

0 . 0 . 0 . 0 0 . 0 . 0 . 0 0 . 0 . 0 . 0 37777 37778 0 . 0 . 0 . 0 0 . 0 . 0 . 0

Transfer Mode LAN Download

Latency

PICTURE 2-3

DHCP

HTTP Port Max Connection

80 20

PICTURE 2-4

20 21

NTP

Network Time Protocol (NTP) is used to synchronize the time of a computer or other device connected to the Internet. Utilizing this feature allows your NVR to keep an accurate time as well as automatically adjust to Daylight Savings Time changes.

NTP was set up as part of the Startup Wizard process, but you can always return via the Advanced Settings area of the Network menu to make adjustments.

Server IP - The default server used to

obtain accurate time is the Windows server, but you can manually enter in another.

Port - This is the port that the NVR

will use to contact the server.

Server IP Port Time Zone Update Period

OK Cancel Synchronize

Time Zone - You will need to set your

time zone. For North America these are:

Eastern Time Zone = GMT-5 Central Time Zone = GMT-6

Mountain Time Zone = GMT-7 Paciﬁc Time Zone = GMT-8

Alaskan Time Zone = GMT-9 Hawaii Time Zone = GMT-10

Update Period - This is the frequency at which the NVR will check the time with the

server.

Synchronize - Clicking this will cause the NVR to update the time immediately.

NTP

time.windows.com 123 GMT-8:00 24

PICTURE 2-5

Hours

E-MAIL

Several NVR functions allow you to send out e-mail alerts when speciﬁc events occur. Conﬁguring this feature lets you set the NVR up to send out alerts via e-mail to a single recipient. You may need to contact your e-mail provider or IT department for some required information.

NOTE! Depending upon your settings, the system can generate a lot of e-mail alerts. For that reason, we recommend setting up a dedicated e-mail address speciﬁcally for the system to send alert notices. If you do not have your own e-mail system (such as a corporate mail server) you should consider using a

limited amount of e-mail trafﬁc we speciﬁcally recommend using Google’s Gmail service with its higher limit. Similarly, you will want the alert e-mails to go to a different account than the one sending them. This will ease your management of these alerts.

SMTP Server – This the SMTP server IP

Port – This is the port your mail provider uses

User Name and Password – These are for

Title – This is the subject line of e-mails

Receiver – This is the recipient e-mail

Attachment – This allows the e-mail to

SSL Enable – The system supports SSL

Interval – This adjusts the amount of time

free e-mail provider. However, because many free e-mail services allow only a

name

the sending e-mail address and were set up when you created the e-mail account.

generated by this NVR.

account.

SMTP Server Anonymous User Name

Receiver Sender Title Attachment Encrypt Type Event Interval Health Enable Interval

smtp.gmail.com 465

DVR ALERT

NONE 3

Port

Password

Min.

PICTURE 2-6

include one or more snapshots as attachments

encryption when this is enabled.

that will pass before the NVR sends out another e-mail. The interval can be set from 0 seconds to ten hours (3600 seconds). If you are getting too many e-mails, you may wish to increase the length of the interval. Using this feature also helps prevent overloading your outgoing e-mail server.

TestOK Cancel

22 23

FTP

File Transfer Protocol (FTP) allows you to securely share, manage, and distribute ﬁles over the internet. You will need to already have a server and FTP service tool to utilize this feature on the NVR.

Follow the software’s instructions to set up your service, password and FTP folder. You will need to grant Write privileges to the FTP upload user.

Enter the FTP server address, port and remote directory. If the remote directory is left blank, the system will automatically create folders according to the IP, time and channel.

User Name and Password – This is the

account information created when you set up your FTP and is used to allow the NVR to log into the server.

File Length – This is the maximum length (in

minutes). Files under the maximum will upload completely. Files longer than the maximum limit will only upload to that limit and not continue. If the value is left at 0, there is no limit and the system will upload all ﬁles completely.

The lower portion of this window allows you to set up to two upload periods for each channel. Recordings made during the time(s) selected will be uploaded to the server. You can specify which type of incidents will be uploaded as well.

PICTURE 2-7

2.2 ADDITIONAL SETTINGS

You may need to adjust your settings in the Record Setting and Account windows to ensure trouble-free remote monitoring. Complete instructions on their use can be found in Chapter 5 of the User Manual.

RECORD SETTING

Whether monitoring your NVR via a computer or your smartphone, you may need to adjust the Extra Stream settings to match the capabilities of your network or wireless provider.

MAIN MENU

The Record Setting window is located in the Setting menu.

If you are experiencing any performance issues in your remote or mobile viewing, adjust the settings in the Extra Stream portion of the Record Setting window. Most QC-series NVRs will only allow the use of the smaller QCIF (Quarter CIF) resolution format for this second stream. The CBR bit rate type is generally better for remote streaming. Adjust the frame rate to ﬁnd the best performance for your particular situation.

SEARCH INFO SETTING

ADVANCED BACKUPREMOTE DEVICE

SHUTDOWN

PICTURE 2-8

SETTING

RECORD SETTINGGENERAL SCHEDULE NETWORKRS232

EVENTSALARM PAN/TILT/ZOOM DISPLAY DEFAULT

PICTURE 2-9

Remember that changes made in the Extra Stream section do not effect how your NVR

records to its own drive.

Channel Compression Resolution Frame Rate (FPS) Bit Rate Type

Bit Rate (Kb/S) Reference Bit Rate 384-2048Kb/S Audio/Video

Copy Paste Default Save Cancel

RECORD SETTING

Main Stream

H.264

D1 25 Constant

2049

OVERLAY

SNAPSHOT

Extra Stream

H.264

CIF 7 Constant

160

PICTURE 2-10

24 25

ACCOUNT

When logging in remotely, you will have the same privileges and authorities as you do when accessing the NVR directly. This includes which cameras can be monitored and played back, PTZ controls and other aspects.

The Account window can be found in the Advanced menu.

SEARCH INFO SETTING

ADVANCED BACKUP SHUTDOWN

MAIN MENU

PICTURE 2-11

REMOTE MONITORING

CHAPTER 3

3.1 ACCESSING YOUR NVR REMOTELY FROM A COMPUTER

You can access your NVR remotely using a computer on the same network as your system or from any computer using the Internet. QC-series NVRs can be accessed on a PC using the Windows operating system either through Internet Explorer or by using the PSS software that is included on the Manuals and Software CD that came with your system.

ACCESSING THE NVR USING INTERNET EXPLORER

Accessing your NVR using Internet Explorer is generally as simple as using an interactive website. Some users may need to conﬁgure Microsoft’s built-in ActiveX controls prior to logging into their NVR in order to ensure smooth operation.

Setting Up ActiveX Control

STEP 1. Open Internet Explorer

STEP 2. Click on Tools

STEP 3. Select Internet Options in the

pull-down menu

PICTURE 3-1

PICTURE 2-12

STEP 4. Click on the Security Tab

STEP 5. Select Trusted Sites

If you do not log out of your NVR - or if you wish to allow multiple users to monitor the NVR using the same account - then you should select the account, then click on Modify User. Check the box next to

“Reusable” for that account before saving

3 User Group Status 1 admin admin Normal 2 local admin admin Login Local 3 user user Default User

ACCOUNT

STEP 6. Click on the Sites button

PICTURE 3-2

and exiting the window.

Add User Modify User

Add Group Modify Group Modify Password

PICTURE 2-13

26 27

STEP 7. Uncheck the “Require server

veriﬁcation (https:) for all sites in this zone” button.

STEP 8. Type the NVR’s IP address

(obtained during Network Setup)

or DDNS domain name into the “Add this website to the zone:” box.

STEP 9. Click the Add button

STEP 10. Close the window.

STEP 11. Click the Custom level…

button.

STEP 12. Pull down the “Reset to:”

menu button and select Low

PICTURE 3-3

PICTURE 3-5

STEP 13. Click the Reset button

STEP 14. Click “Yes” when asked, “Are

you sure you want to change the

setting for this zone?”

STEP 15. Click OK

STEP 16. Click Apply

STEP 17. Click OK

PICTURE 3-4

STEP 18. Close Internet Explorer

PICTURE 3-6

Open a browser window in Internet Explorer and enter the IP address or DDNS name (obtained in Section 1.1) into the address bar.

You will see a log in screen similar to that shown in Picture 3-7 or yellow alert bar at the top of the window asking for permission to open an ActiveX application. Allow it to install webrec.cab control to reach the sign-in screen.

Proceed to Section 3.2 Monitoring with Internet Explorer for instructions on logging in and remote monitoring.

PICTURE 3-7

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