Q-See QC804, QC828, QC808, QC824, QC818 Remote Monitoring Guide

Remote Monitoring

Setup Guide

QC SERIES NVR MODELS

Apple Macintosh

Computer PC with Windows Operating System

iPhone Android

BlackBerry*

* Select Models

Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification

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This manual was accurate at the time it was completed. However, because of our ongoing

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effort to constantly improve our products, along with smartphone and router manufacturers

EVERY EFFORT HAS BEEN MADE TO MAKE THIS NVR SIMPLE TO ASSEMBLE AND USE. HOWEVER, IF adding and changing features on their products, it is possible that some functions may

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changeFOR YOUfrom. how they are described. We encourage you to visit our website at www.Q-see. com to check for the latest firmware and sofware updates as well as product announcements.

Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:

IMPORTANT! Red boxes with this icon indicate warnings. To prevent possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.

Every effort has been made to make this manual easy to understand and follow. However, if you should run into any difficulties during any of these operations, we are here for you.

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Disclaimer: The information in this document is subject to change without notice. The manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.

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TABLE OF CONTENTS

1. REMOTE ACCESS	5
1.1 Connecting your NVR to a Network	6
Before You Get Started	6
Obtaining an IP Address	6
1.2 Opening Ports	8
Option 1: UPnP	8
Option 2: Opening Ports Using DMZ	9
Option 3: Opening Ports Using DMZ on 2Wire Routers	10
Confirming That Ports are Opened	11
1.3 Static Internal IP (Network) Address	12
1.4 PPPOE	13
1.5 Domain Name System (DNS)	14
1.6 Dynamic Domain Name Service (DDNS)	16
1.7 Resolving Connection Issues	17
Determine the Number of Routers on the Network	17
Setting Up DMZ in Router 2	19

2. ADDITIONAL SETTINGS	20
2.1 Advanced Network Settings	20
Online Users	20
IP Filter	21
NTP	22
E-Mail	23
FTP	24
2.2 Additional Settings	25
Record Setting	25
Account	26

3. REMOTE MONITORING		27
3.1 Accessing your NVR remotely from a Computer		27
Accessing the NVR Using Internet Explorer		27
Accessing the NVR Using PSS on a PC		32
Accessing the NVR On a Macintosh		33
3.2	Remote Monitoring with Internet Explorer	34
3.3	Using Pro Surveillance Software (PSS)	45

(Continued Next Page)

Version 1.1 10/26/12

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4. REMOTE DEVICES	58
4.1 Connecting to IP Cameras Over the Internet	58
Connecting to a Local Network	58
Opened Ports and Internet IP address	60
Connecting to the Remote IP Camera	61
4.2 Using the Web Service App	63
Live View	63
Setup	64
Network	66
Event	68
Record	70
System	72
Alarm	74
Logout	74
4.3 Troubleshooting Connection Issues	75
Issues with DHCP	75
Obtaining IP Information Using IPCONFIG	76

5. MOBILE SURVEILLANCE		78
5.1 iPhone and iPad		78
5.2	Android	85
5.3	BlackBerry	89
5.4	Symbian	92
5.5 Windows Mobile		95

REMOTE ACCESS

CHAPTER 1

In order to access your NVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your NVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your NVR available for connection through the Internet only.

If you are using a router and wish to access your NVR from outside your LAN either over the Internet, or from your mobile device, then that router must be connected to the Internet. The instructions below will guide you through the process of configuring your NVR for remote access. Once completed, you will be able to access and control your system using one of two addresses. You will have a local IP address usable by computers connected to the same router as your NVR. This address can also be used by wireless devices as long as they are able to also connect to your router’s WiFi signal. Once you leave the area covered by your local network, you will need to use a second address to access the NVR. This is the address which will allow you to connect to your system from anywhere in the world with Internet access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be able to do so using a conventional web address.

If you are using a router, proceed with Section 1.1. If you are connecting directly to the Internet via a modem then begin with Section 1.4.

NOTE! The minimum speed on the internet connection is 1Mbps download and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload for 16 channels. You can check the speed of your connection at both ends by

going www.SpeedTest.net from both a computer attached to the same router as the NVR as well as the remote computer which you will be using.

Startup Wizard and the Remote Monitoring Quick Start Poster

If you were able to connect your computer to your network, and to the Internet, using the Startup Wizard when you powered up your NVR, you should skip to Section 1.3 Static Internal IP Address in order to ensure that your network address does not change in the event of a power outage.

Likewise, if you were able to successfully connect using the Startup Wizard, then the NVR was able to connect using UPnP, or Universal Plug ‘n Play and your ports have already been opened. In this case, it is very important to NOT attempt to open your ports as that will cause communication errors between your NVR and the network, possibly preventing reliable remote access.

If you were unable to connect to your network, the most likely cause is UPnP being disabled, or not available on your router. Two alternate connection options are presented for PC users on the Remote Monitoring Quick Start Poster. They are also presented again in Section 1.2 Opening Ports, along with instructions for Maciintosh users.

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1.1 CONNECTING YOUR NVR TO A NETWORK

First and foremost, you will need to physically connect your NVR to a router. This router can be part of an existing network of computers, or it can be the router/modem supplied by your Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by plugging the included Ethernet cable into the port on the back of the NVR marked RJ45. Your NVR is not designed to be connected wirelessly to a network. It is also recommended that the router that the NVR is connected to should be connected directly to the Internet rather than to another router if Internet access is desired as multiple routers can create problems with connectivity. You will also need to have a computer connected to the same router - at least temporarily - to make certain settings. If, after following the instructions you are still not able to access your NVR, please see Section 1.7 Resolving Connection Issues later in this chapter.

BEFORE YOU GET STARTED

You will need to have:

•Your router’s brand, model number and manual. The manual is also usually available on your router’s manufacturer’s website.

•The “Manuals and Software” CD that came with your NVR. It contains necessary software and links to other important programs which are mentioned in this guide.

•Your router’s password (the default password should be in your router’s manual).

OBTAINING AN IP ADDRESS

Each device on a network - both a LAN or the Internet - has a specific IP address. This address is what allows different devices on the network to communicate with each other. Your QC-series NVR displays its IP address in the Network window.

STEP 1. Select Main Menu from the Shortcut Menu.

STEP 2. Click on the Settings icon in the Main Menu

Search

Record

Remote Device

Alarm Output

Main Menu

PICTURE 1-1

MAIN MENU

SEARCH	INFO	SETTING
ADVANCED	BACKUP	SHUTDOWN

PICTURE 1-2

STEP 3. Click on the Network icon in the Settings Menu.

STEP 4. Ensure that the box labeled

“DHCP” is filled.

If it is not, please click on the box so that it is filled in white. Click on Save and then exit the window. Reopen the window to see the updated IP address.

STEP 5. Write down the:

1.NVR’s IP Address

2.Subnet Mask, and

3.Gateway (your Router’s address)

STEP 6. Exit Menu

PICTURE 1-3

NETWORK

	IP Version		IPv4
	P Address	1						DHCP
	Subnet Mask	2	255	. 255 . 255 . 0
	Gateway	3	0 .	0	. 0 . 0
	TCP Port		37777				Port	80
	UDP Port		37778				RTSP Port	554
	Max Connection		20
	Preferred DNS
	Alternate DNS		0 .	0	. 0	. 0
	WAN IP		0 .	0	. 0	. 0
	Network Setting
	Default							Save	Cancel

PICTURE 1-4

You may now proceed to Section 1.2 Advanced Settings. However, if you are unable to obtain an IP address from your router, please proceed to Section 1.3 Static IP.

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1.2 OPENING PORTS

To make your NVR accessible from outside of your local network, you have to “forward” ports

85 and 37777 through your router to your NVR’s IP address. The most preferred - and easiest - method is UPnP. This is the method used by the Startup Wizard and for most users, the NVR should connect automatically. If not, we offer some other methods which should work for the majority of users. You will only need to use one of these methods - which are the same if you are using a Macintosh or Windows PC. If you are unable to connect your NVR to the Internet using any of these procedures, the likely cause is the presence of multiple routers on your network. The solution is covered in Section 1.7 Resolving Connection Issues.

OPTION 1: UPNP

The QC series of NVRs come configured to take advantage of the latest networking technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled router with that function turned on, you will only need to plug the NVR into your network and you will then be able to proceed to the end of this section.

Consult your router’s manual to determine whether it has UPnP or not. Please note that, as of this writing, 2Wire brand routers do not have the UPnP feature. If you do not have a UPnP-enabled Router, you will have to utilize another method to forward your ports.

If you wish to ensure that UPnP is turned on in your NVR, go to the Network window as described above, and check that the UPNP option is checked in the Advanced Settings area in the lower part of the window. If it is not checked, click on the box to add the check, then click on Save before exiting the window. When you reopen the window, the box should be checked.

NETWORK

	IP Version	IPv4
	P Address	0 .	0	. 0	. 0		DHCP
	Subnet Mask	255	. 255 . 255 . 0
	Gateway	0 .	0	. 0 . 0
	TCP Port	37777				HTTP Port	80
	UDP Port	37778				RTSP Port	554
	Max Connection	20
	Preferred DNS	0 .	0	. 0	. 0
	Alternate DNS	0 .	0	. 0	. 0
	WAN IP	0 .	0	. 0	. 0
	Network Setting
	Default						Save	Cancel

PICTURE 1-5

IMPORTANT! If you connect your system to your network using UPnP you should NOT forward your ports as described later in this section as it will create connectivity problems. You may skip to Confirming that Ports are Opened.

OPTION 2: OPENING PORTS USING DMZ

Accessing your router’s DMZ controls:

The exact location of DMZ within the router’s settings vary by manufacturer so please consult your router’s manual for the location of this feature. The method for accessing your router’s settings, however, is pretty standard.

NOTE! If you are an AT&T Internet or Uverse customer, you should follow the instructions laid out in Option 3 as they specifically apply to the brand of router used by AT&T.

STEP 1. On a computer connected to the same router as the NVR, open a web browser and enter the Gateway (Router’s IP address) into the browser window’s address bar to access your router.

STEP 2. Locate the DMZ settings in your router. Each manufacturer is different so please consult your router’s manual for the location of this setting. Two examples are shown at right.

STEP 3. Enable DMZ.

STEP 4. Enter the NVR’s IP address.

STEP 5. Click on Apply or Save to preserve your settings.

Leave your router control panel open as you will need to obtain DNS information from your router in Section 1.5 Domain Name System (DNS). You should now proceed to the section entitled Confirming that Ports are Opened.

Browser - Windows Internet Explorer

http://10.6.196.6

PICTURE 1-6

PICTURE 1-7

PICTURE 1-8

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OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS

Accessing your router’s DMZ controls:

2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers. Their configuration protocols are different enough that you should follow these instructions rather than the generic router instructions in Option 2 if you are an AT&T customer.

STEP 1. On a computer connected to the same router as the NVR, open a web browser and enter the Gateway (Router’s IP address) into the browser window’s address bar to access your router.

STEP 2. Click on the Settings tab and then Firewall. Once in Firewall, click on Applications, Pinholes and DMZ.

STEP 3. In the Select Your Computer area, locate your NVR’s IP address and click on it.

STEP 4. Scroll down to select User Defined.

STEP 5. Click on Add a new userdefined application.

STEP 6. In the box labeled Application Profile Name, enter “NVR”.

STEP 7. Ensure that TCP is selected.

STEP 8. Enter 85 in the From and To boxes for Port (or Range).

STEP 9. Leave the next two boxes blank to use the default settings.

STEP 10. Click on Add to List. Your router will require you to log in to accept the settings. If you have not created your own password for your router, it is the 10-digit System Key printed on the label on your router between the square brackets “[ ]”.

Browser - Windows Internet Explorer

http://10.6.196.6

PICTURE 1-9

2

3

4 5

6

7-8

10

PICTURE 1-10

STEP 11. Once your settings have been confirmed, repeat Steps 8-10, this time entering 37777 for the From and To ports.

STEP 12. Click on Back and then select NVR from the list of Applications. Clicking on Add and then Save.

Leave your router control panel open as you will need to obtain DNS information from your router in Section 1.5 Domain Name System (DNS).

CONFIRMING THAT PORTS ARE OPENED

To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the NVR.

STEP 1. Enter “85” into the box labeled “What Port?”

STEP 2. Click on the Check button.

STEP 3. You should see a green

“Success” message. If not, return to the NVR’s Network window and, in the Network tab, change port 85 to 81 or 83 and click Apply to save your changes before checking using that new number on CanYouSeeMe.

STEP 4. Repeat for port 37777. If there is a problem with port 37777, then try 37000 in the same manner as above.

Browser - Windows Internet Explorer

http://canyouseeme.org/

Open Port Check Tool

CanYouSeeMe.org - Open Port Check Tool

This page will serve as a free utility for remotely verifying a port is open or closed. It be useful for users who wish to check to see if a server or ISP is blocking certain ports

Your IP: 81.919.622.24

What Port?

Check

Success: I can see your service on

81.919.622.24 on port (85)

Your ISP is not blocking port 85

PICTURE 1-11

This website will also display your Public IP address near the top of the page above the box where you entered your port number. This is the number which you will use to access the NVR using a web browser or your mobile device from outside of your local network (away from the building in which your NVR is located).

NOTE! If you are successful after changing from port 85, then you will need to add that to the IP address when accessing the NVR via the Internet. If, for example, you changed to port 81, the address would now read 64.245.112.90:81

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1.3 STATIC INTERNAL IP (NETWORK) ADDRESS

Most routers assign connected devices a random IP address that is not currently in use by another device on your internal network. With the exception of 2Wire brand routers, when a router or networked device reboots due to a power loss or other issue, the addresses will change and the port forwarding configuration will no longer work. For that reason, unless

you have a 2Wire router, we recommend changing your NVR’s network setting to a fixed, or “static” IP address which will not change.

STEP 1. Return to the Network Menu.

STEP 2. Uncheck the box marked DHCP. STEP 3. Click Save.

Proceed to Section 1.5 Domain Name System (DNS) without closing the window.

NETWORK

IP Version	IPv4
P Address	0 .	0	. 0	. 0		DHCP
Subnet Mask	255	. 255 . 255 . 0
Gateway	0 .	0	. 0 . 0
TCP Port	37777				HTTP Port	80
UDP Port	37778				RTSP Port	554
Max Connection	20
Preferred DNS	0 .	0	. 0	. 0
Alternate DNS	0 .	0	. 0	. 0
WAN IP	0 .	0	. 0	. 0

Network Setting
Default	Save	Cancel
	PICTURE 1-12

1.4 PPPOE

If you are going to attach the NVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options. Before you proceed, you will need to contact your ISP to obtain your User Name and Password. You will not have to worry about Static IP (previous section).

STEP 1. Click the Network Settings

button.

STEP 2. Double-click on PPPOE to open the window.

STEP 3. Input the User Name and Password provided by your ISP into their respective fields.

STEP 4. Click OK to save your settings. Click on Save in the Netwok window before closing that window.

STEP 5. Restart your NVR and return to the PPPOE window. Your NVR will have automatically connected to the Internet and you can use the number in the IP address field to remotely access the NVR.

NETWORK

	IP Version	IPv4
	P Address	0 .	0	. 0	. 0		DHCP
	Subnet Mask	255	. 255 . 255 . 0
	Gateway	0 .	0	. 0 . 0
	TCP Port	37777				HTTP Port	80
	UDP Port	37778				RTSP Port	554
	Max Connection	20
	Preferred DNS	0 .	0	. 0	. 0
	Alternate DNS	0 .	0	. 0	. 0
	WAN IP	0 .	0	. 0	. 0
	Network Setting
	Default						Save	Cancel
		PICTURE 1-13
					PPOE
	User Name
	Password
	IP Address	0 .			0 . 0 .		0
		0 .			0 . 0 . 0
			OK			Cancel

PICTURE 1-14

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1.5 DOMAIN NAME SYSTEM (DNS)

MACINTOSH AND PC USERS

Once you have completed the above sections, you are able to operate your NVR remotely. The sections below allow you to take advantage of additional features including the ability to access your NVR using a conventional domain name and having your system send out e-mail alerts. To access these functions, you will have to access your router to obtain your DNS (Domain Name System) number.

STEP 1. Return to your router’s control window.

If you did not have to open your router in a previous step, simply open a new browser window and enter the Gateway address (covered in

Section 1.1)

STEP 2. Locate your router’s status window (may also be named

“Information” or “Info”, it will list the

DNS number. You will only need to use the primary set of numbers - write it down for later use.

STEP 3. In the NVR’s Network window, enter the DNS number in the area marked Preferred DNS. You do not need to have an alternate server.

STEP 4. Click Save to save your settings.

Browser - Windows Internet Explorer
	http://81.919.622.24
Router
				SETTINGS				STATUS
DEVICE INFO			DEVICE INFORMATION
LOGS			All of your Internet and network connection details a
STATISTICS
			WAN
INTERNET SESSIONS
					MAC Address : 00:24:01:77:f9:00
ROUTING
					IP Address : 81.919.622.249
WIRELESS
					Subnet Mask : 255.255.255.0
					Default Gateway : 81.919.622.24
					Primary DNS Server : 10.6.196.6
				Secondary DNS Server : (null)
					Advanced DNS : Disabled
			PICTURE 1-15
					NETWORK
IP Address	0		. 0	. 0	. 0		DHCP
Subnet Mask	0		. 0	. 0	. 0
Gateway	0 . 0 . 0 . 0
TCP Port	37777				HTTP Port		80
UDP Port	37778				Max Connection 20
Preferred DNS	0		. 0	. 0	. 0
Alternate DNS	0 . 0 . 0 . 0
	Transfer Mode Latency
	LAN Download
ADVANCED SETTING
Default								Save	Cancel

PICTURE 1-16

MACINTOSH COMPUTERS

In addition to retrieving the DNS info from the router, Macintosh users can get it from the computer’s Network window.

STEP 1. Click on the System Preferences icon at the bottom of the Macintosh’s screen.

PICTURE 1-17

STEP 2. Click on the Network icon.

PICTURE 1-18

STEP 3. Make sure that your network connection is highlighted in the list of connections to the right of the main part of the Network window and that its status reads “Connected.”

The DNS server information will be shown. Write this down for use in the next section.

PICTURE 1-19

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1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS)

This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a conventional web address when remotely logging into your NVR from outside of your network. It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your NVR is configured to accept account information from that site.

STEP 1. Open a browser window and go to www.MyQ-See.com

STEP 2. Register with the website and follow the instructions for creating a domain name. The website will display your pubic IP address and

your domain name which will look like this: http://example.myq-See.com

STEP 3. In your NVR, open the Network window.

STEP 4. In the Advance Settings area at the bottom of the window, scroll until you find DDNS and double-click on it to open the DDNS window.

STEP 5. Check the Enable box and select MyQ-See.com in the DDNS server pull-down menu.

STEP 6. Enter your account information

– including the user name and password that you used when creating your domain name .

STEP 7. Click the Save button to preserve your settings.

STEP 8. When you return to the Network window, ensure that the DDNS box is checkmarked before clicking on Save as well before closing.

NEW USER REGISTRATION

EMAIL ADDRESS

PASSWORD

PASSWORD

CONFIRM

FIRST NAME

LAST NAME

SECURITY
QUESTION..	My first phone number
ANSWER
CONFRIM
	New Captcha
YOU’RE HUMAN
	Enter the text you see above

					Submit			Reset
			PICTURE 1-20
					NETWORK
IP Address		0	. 0	. 0	. 0				DHCP
Subnet Mask		0	. 0	. 0	. 0
Gateway		0	. 0 . 0 . 0
TCP Port		37777						HTTP Port		80
UDP Port		37778						Max Connection 20
Preferred DNS		0	. 0	. 0	. 0
Alternate DNS		0	. 0 . 0 . 0
		Transfer Mode Latency
		LAN Download
	ADVANCED SETTING
										4
	Default									Save	Cancel
			PICTURE 1-21
					DDNS					5
	DDNS Type	Q-SEE DDNS						Enable
	Server IP	myq-see.com
	Port	85
	Domain Name							6
	User Name
	Password
	Update Period	300						sec.

Default

Save

Cancel

PICTURE 1-22

1.7 RESOLVING CONNECTION ISSUES

There are several hardware-related situations which can prevent the NVR’s port from being properly forwarded. The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues.

DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK

If there is more than one router between the NVR and the Internet it will block communication

to and from your system. To find out the number of routers on your network, you will need to download a FREE router detection program.

STEP 1. Go to http://www.pcwintech. com/shanes-toolbox

STEP 2. Click on Detect Multiple

Routers to begin the download.

STEP 3. Unzip the application to install it.	PICTURE 1-23

STEP 4. Click on the detect_routers application to run it.

PICTURE 1-24

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17

STEP 5. Click on CHECK NOW to detect how many Routers are in the network.

PICTURE 1-25

STEP 6. If there is only one router detected, and you are using UPnP, then you will need to turn off that setting and attempt to connect using DMZ as described in Section 1.2 Opening Ports.

If you are using DMZ, check to make sure that the UPnP option is turned off.

If Multiple Routers are Detected

If there are multiple routers, you will see a display similar to Picture 1-26.

If so, it may be preferable to connect your NVR and computer to the router that connects directly to the Internet. However, this is not always possible depending upon your particular situation.

PICTURE 1-26

In this case, you will need to proceed with the next section and set up DMZ in the second router to allow communications to pass through it from the first. If only one router is detected you will need to consult your router’s manual.

SETTING UP DMZ IN ROUTER 2

STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-25 where the IP address of Router 1 is 192.168.0.1

STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address.

STEP 3. Log into the Router 2 by putting the IP of Router 2 into the Internet Explorer browser, as in example shown in Picture 1-26 where the IP address of Router 2 is 192.168.1.1

STEP 4. Find the DMZ page in the

router settings.
STEP 5. Enter the WAN IP for Router 1	PICTURE 1-26
into the DMZ page and enable DMZ.

NOTE! If you do not have a DMZ setting in the router, check to see if there is a Bridge setting. If so, then use the Bridge setting instead of DMZ.

STEP 6. Save your changes.

You have forwarded the ports on the router to which the NVR is connected, to the IP address of the NVR, and set the second router to pass the connection to this router.

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ADDITIONAL SETTINGS

CHAPTER 2

2.1 ADVANCED NETWORK SETTINGS

Now that you’ve successfully connnected your NVR to your network and to the Internet, there are additional features which you can take advantage of. These settings allow your NVR to send out e-mail alerts as well as post images and records to an FTP site. In addition, you can see which users are online, limit online access and more.

ONLINE USERS

A list of users accessing the NVR from over the network or through the Internet is shown in Online Users menu which itself is found in the Info menu.

PICTURE 2-1

The user’s name as well as the IP address used to access the NVR is displayed.

If you have proper system management rights (Configured in Account, See Section 4.4 Advanced in the User’s Manual for full instructions), you can disconnect or block

a user. The maximum time a user can be disconnected is 18 hours (65,535 seconds).

PICTURE 2-2

IP FILTER

You can also improve security by controlling remote access to your NVR using the IP Filter. This feature enables you to allow online users only from approved IP addresses. Up to 64 addresses may be entered.

The IP Filter window is accessed through the Advanced Settings area of the Network menu.

					NETWORK
	IP Address	0	. 0	. 0	. 0			DHCP
	Subnet Mask	0	. 0	. 0	. 0
	Gateway	0	. 0 . 0 . 0
	TCP Port	37777				HTTP Port				80
	UDP Port	37778				Max Connection				20
	Preferred DNS	0	. 0	. 0	. 0
	Alternate DNS	0	. 0 . 0		. 0
		Transfer Mode				Latency
		LAN Download
	ADVANCED SETTING

Default

Save

Cancel

PICTURE 2-3

Enter the trusted IP addresses into the field at the top of the window and select Add IP to add that address to the list of those allowed to connect to the NVR.

Once this feature is enabled, only IP addresses within this list can be used to access the NVR. If this feature is not enabled, then users can connect from any IP address if they have the correct user name and password information.

PICTURE 2-4

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NTP

Network Time Protocol (NTP) is used to synchronize the time of a computer or other device connected to the Internet. Utilizing this feature allows your NVR to keep an accurate time as well as automatically adjust to Daylight Savings Time changes.

NTP was set up as part of the Startup Wizard process, but you can always return via the Advanced Settings area of the Network menu to make adjustments.

Server IP - The default server used to obtain accurate time is the Windows server, but you can manually enter in another.

Port - This is the port that the NVR will use to contact the server.

Time Zone - You will need to set your time zone. For North America these are:

NTP

Server IP
Port	123
Time Zone	GMT-8:00
Update Period	24		Hours
	OK	Cancel		Synchronize

PICTURE 2-5

Eastern Time Zone = GMT-5	Central Time Zone = GMT-6
Mountain Time Zone = GMT-7	Pacific Time Zone = GMT-8
Alaskan Time Zone = GMT-9	Hawaii Time Zone = GMT-10

Update Period - This is the frequency at which the NVR will check the time with the server.

Synchronize - Clicking this will cause the NVR to update the time immediately.

E-MAIL

Several NVR functions allow you to send out e-mail alerts when specific events occur. Configuring this feature lets you set the NVR up to send out alerts via e-mail to a single recipient. You may need to contact your e-mail provider or IT department for some required information.

NOTE! Depending upon your settings, the system can generate a lot of e-mail

alerts. For that reason, we recommend setting up a dedicated e-mail address specifically for the system to send alert notices. If you do not have your own e-mail system (such as a corporate mail server) you should consider using a

free e-mail provider. However, because many free e-mail services allow only a limited amount of e-mail traffic we specifically recommend using Google’s Gmail service with

its higher limit. Similarly, you will want the alert e-mails to go to a different account than the one sending them. This will ease your management of these alerts.

SMTP Server – This the SMTP server IP name

Port – This is the port your mail provider uses

User Name and Password – These are for the sending e-mail address and were set up when you created the e-mail account.

Title – This is the subject line of e-mails generated by this NVR.

Receiver – This is the recipient e-mail account.

Attachment – This allows the e-mail to include one or more snapshots as attachments

SSL Enable – The system supports SSL encryption when this is enabled.

Interval – This adjusts the amount of time that will pass before the NVR sends out another e-mail. The interval can be set from 0 seconds to ten hours (3600 seconds). If you are getting too many e-mails, you may wish to increase the length of the interval. Using this feature also helps prevent overloading your outgoing e-mail server.

	EMAIL
SMTP Server	smtp.gmail.com	Port	465
Anonymous
User Name		Password
Receiver
Sender
Title	DVR ALERT
Attachment
Encrypt Type	NONE	Min.
Event Interval
Health Enable
Interval	60	Min.
	OK	Cancel	Test

PICTURE 2-6

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FTP

File Transfer Protocol (FTP) allows you to securely share, manage, and distribute files over the internet. You will need to already have a server and FTP service tool to utilize this feature on the NVR.

Follow the software’s instructions to set up your service, password and FTP folder. You will need to grant Write privileges to the FTP upload user.

Enter the FTP server address, port and remote directory. If the remote directory is left blank, the system will automatically create folders according to the IP, time and channel.

User Name and Password – This is the account information created when you set up your FTP and is used to allow the NVR to log into the server.

File Length – This is the maximum length (in

minutes). Files under the maximum

will upload completely. Files longer PICTURE 2-7 than the maximum limit will only

upload to that limit and not continue. If the value is left at 0, there is no limit and the system will upload all files completely.

The lower portion of this window allows you to set up to two upload periods for each channel. Recordings made during the time(s) selected will be uploaded to the server. You can specify which type of incidents will be uploaded as well.

2.2 ADDITIONAL SETTINGS

You may need to adjust your settings in the Record Setting and Account windows to ensure trouble-free remote monitoring. Complete instructions on their use can be found in Chapter 5 of the User Manual.

RECORD SETTING

Whether monitoring your NVR via a computer or your smartphone, you may need to adjust the Extra Stream settings to match the capabilities of your network or wireless provider.

The Record Setting window is located in the

Setting menu.

If you are experiencing any performance issues in your remote or mobile viewing, adjust the settings in the Extra Stream portion of the Record Setting window. Most QC-series NVRs will only allow the use of the smaller QCIF (Quarter CIF) resolution format for this second stream. The CBR bit rate type is generally better for remote streaming. Adjust the frame rate to find the best performance for your particular situation.

Remember that changes made in the Extra Stream section do not effect how your NVR records to its own drive.

MAIN MENU

SEARCH				INFO		SETTING
REMOTE DEVICE			ADVANCED			BACKUP
SHUTDOWN
		PICTURE 2-8
			SETTING
GENERAL	RECORD SETTING			SCHEDULE	RS232	NETWORK
ALARM	EVENTS		PAN/TILT/ZOOM		DISPLAY	DEFAULT
		PICTURE 2-9
		RECORD SETTING
		Main Stream		Extra Stream
Channel		1
Compression		H.264		H.264
Resolution		D1		CIF
Frame Rate (FPS)		25		7
Bit Rate Type		Constant		Constant
Bit Rate (Kb/S)		2049		160
Reference Bit Rate		384-2048Kb/S
Audio/Video
		OVERLAY
		SNAPSHOT
Copy	Paste		Default		Save	Cancel

PICTURE 2-10

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ACCOUNT

When logging in remotely, you will have the same privileges and authorities as you do when accessing the NVR directly. This includes which cameras can be monitored and played back, PTZ controls and other aspects.

The Account window can be found in the

Advanced menu.

If you do not log out of your NVR - or if you wish to allow multiple users to monitor the NVR using the same account - then you should select the account, then click on Modify User. Check the box next to

“Reusable” for that account before saving and exiting the window.

MAIN MENU

SEARCH	INFO	SETTING
ADVANCED	BACKUP	SHUTDOWN

PICTURE 2-11

		PICTURE 2-12
			ACCOUNT
3	User	Group	Status
1	admin	admin	Normal
2	local admin	admin	Login Local
3	user	user	Default User

Add User	Modify User
Add Group	Modify Group Modify Password
	PICTURE 2-13

REMOTE MONITORING

CHAPTER 3

3.1 ACCESSING YOUR NVR REMOTELY FROM A COMPUTER

You can access your NVR remotely using a computer on the same network as your system or from any computer using the Internet. QC-series NVRs can be accessed on a PC using the Windows operating system either through Internet Explorer or by using the PSS software that is included on the Manuals and Software CD that came with your system.

ACCESSING THE NVR USING INTERNET EXPLORER

Accessing your NVR using Internet Explorer is generally as simple as using an interactive website. Some users may need to configure Microsoft’s built-in ActiveX controls prior to logging into their NVR in order to ensure smooth operation.

Setting Up ActiveX Control

STEP 1. Open Internet Explorer

STEP 2. Click on Tools

STEP 3. Select Internet Options in the pull-down menu

PICTURE 3-1

STEP 4. Click on the Security Tab

STEP 5. Select Trusted Sites

STEP 6. Click on the Sites button

PICTURE 3-2

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STEP 12. Pull down the “Reset to:”

STEP 7. Uncheck the “Require server menu button and select Low verification (https:) for all sites in

this zone” button.

STEP 8. Type the NVR’s IP address (obtained during Network Setup) or DDNS domain name into the “Add this website to the zone:” box.

STEP 9. Click the Add button STEP 10. Close the window.

PICTURE 3-3

STEP 11. Click the Custom level… button.

PICTURE 3-5

STEP 13. Click the Reset button

STEP 14. Click “Yes” when asked, “Are you sure you want to change the setting for this zone?”

STEP 15. Click OK

STEP 16. Click Apply

STEP 17. Click OK

PICTURE 3-4

STEP 18. Close Internet Explorer

PICTURE 3-6

Open a browser window in Internet Explorer and enter the IP address or DDNS name (obtained in Section 1.1) into the address bar.

You will see a log in screen similar to that shown in Picture 3-7 or yellow alert bar at the top of the window asking for permission to open an ActiveX application. Allow it to install webrec.cab control to reach the sign-in screen.

	Proceed to Section 3.2 Monitoring with
	Internet Explorer for instructions on	PICTURE 3-7
	logging in and remote monitoring.

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