User Manual
EasyView
QN6401X
View Anywhere ∙ Share Anytime
Streaming Wireless IP Camera
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Thank You for Choosing a Q-See Product!
All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com.
Be certain to make the most of your warranty by completing the registration form online. In addition to warranty and technical support benefits, you’ll receive notifications of product updates along with free downloadable firmware updates for your DVR. Register today at www.Q-See.com!
Please see the back of this manual for exclusions.
© 2012-2013 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated,
or reduced to any machine-readable form without prior written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their respective owners.
Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.
Manufacturer shall not be liable for any damages whatsoever from misuse of this
product.
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About this Manual
This manual is written for the Q-See’s QN6401X EasyView wireless IP camera. This manual was accurate at the time it was completed. However, because of our ongoing effort to constantly improve our products, additional features and functions may have been added since that time and on-screen displays may change. We encourage you to visit our website at www.Q-See.com to check for the latest product announcements. You can also find technical details for your specific camera on its product page at our site.
Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:
IMPORTANT! Red boxes with this icon indicate warnings. To prevent possible injury or damage to the product, read all warnings before use.
NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.
DMQN6401X Rev. 2.0 4/19/13
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1. BEFORE YOU BEGIN |
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2. INTRODUCTION |
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3. INSTALLING EVIEW APP |
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3.1 Installing eView for Android |
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3.2 Installing eView for Apple |
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3.3 Registering and Login |
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Creating an eView Account on a Phone |
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Creating an eView Account on a Tablet |
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About Passwords |
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Login |
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4. CAMERA SETUP |
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4.1 Placement |
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WiFi |
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Field of View |
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Micro SD Memory Card |
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4.2 Connecting the Camera |
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Wireless Connection Method |
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Connecting using the Network Cable |
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5. EVIEW MOBILE |
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5.1 Basic Features and Functions |
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The Basics |
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Recording Video and Images |
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5.2 eView on a Smartphone |
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Main Menu |
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Live View |
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Replay |
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Sharing Video and Images |
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5.3 eView on a Tablet |
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Main Screen |
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Live Viewing |
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Motion Events |
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Sharing Video & Images |
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Tool Bar |
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6. USING A COMPUTER |
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6.1 Registration and Software |
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6.2 Adding Cameras |
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6.3 Setting up WiFi |
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6.4 Using your Camera |
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7. TROUBLESHOOTING & FAQ |
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MOUNTING THE CAMERA |
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GLOSSARY |
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1. BEFORE YOU BEGIN
For your safety
To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment.
Care and caution
CAUTION! Risk of electrical shock. To prevent electric shock, do not remove cover.
Care should be taken during transportation, storage and installation of this camera to avoid rough handling, dropping, or other abuse in order to prevent damage to the optics or components inside the camera.
The camera should be installed in accordance with electrical standards including keeping the camera and cable away from high voltage, using a surge protector and using only the rated power supply.
Do not use strong or abrasive cleaners on camera body or lens. The camera should not be immersed in water. Use a damp cloth for cleaning the housing and a lens cloth for the optics.
Do not attempt to disassemble the camera. Only authorized, trained technicians should service this camera.
Your camera is designed for indoor use and should not be placed outdoors.
Do not point camera directly at the sun or other strong light source.
If the camera no longer functions or can no longer be repaired, it must be disposed of according to regulations regarding electronic waste. By not disposing of electronic items in household waste you will not only be following the law, but contributing to the protection of the environment.
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.This device may not cause harmful interference.
2.This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits 5
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
∙Reorient or relocate the receiving antenna.
∙Increase the separation between the equipment and receiver.
∙Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
∙Consult the dealer or an experienced radio/television technician for help.
FCC (USA) § 15.9 Prohibition against eavesdropping.
Except for the operations of law enforcement officers conducted under lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation.
Local jurisdiction
State and local jurisdictions may have specific laws and regulations regarding the use of recording devices (video and/or audio). It is your responsibility to be aware of any applicable laws or regulations that prohibit or restrict the use of cameras in your area and to comply with those statutes.
Any modifications made to this device may void the authority granted to the user by the FCC to operate this equipment.
Privacy
Your camera’s audio feature is turned off by default. When you enable this audio feature, please take the necessary steps needed to ensure your privacy before sharing this camera with others.
2. INTRODUCTION
The QN6401X EasyView camera is designed to let you connect with what is important in your life. Whether you’re checking in on your pets from work, family members in another state, or a child in the next room, the EasyView helps you make the connection. Just as importantly, you can share live views from your camera - or recordings - through email, the most popular social media outlets and by letting others access your camera.
All this with a simple connection procedure, no network cord and no need for a computer or monthly subscription fees.
Product features
This camera offers the following features:
nWireless setup option. Power up your camera and set connect it to your router wirelessly using the Q-See eView app on your phone or tablet.
nStandalone operation. Once it’s set up, your camera only needs to have power and a wireless link to your router.
nState-of-the-art IR cut filter to ensure accurate color representation during the day and sharper images at night.
nAdd an unlimited number of cameras to your account without any fees.
nEasily allow others to view video, or capture video and snapshots on your computer or mobile device to share online.
nNo limit to the number of people with whom you can share your camera.
nAutomatically switches to infrared (black and white) mode when no light is detected.
nInfrared illumination up to 30 feet.
nTwo-way audio communication.
nBuilt-in Micro SD card slot to capture and save video and images in the camera. (Max capacity 32GB. Micro SD card not included)
nCompatible computer systems: Windows XP, Vista, 7 and 8. Use Macintosh OSX 10.6, 10.7 or 10.8.
nMinimum supported web browsers: Firefox 5.0, Internet Explorer 7, Safari 3.2 and Chrome 13. As of this writing, later versions of those browsers are compatible.
nYour camera is compatible with mobile devices using Apple’s iOS 5 and 6 or Android 2.2 or later.
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3. INSTALLING EVIEW APP
The whole point of getting the EasyView camera is so that you can use it with your Apple or Android mobile device, right? You’ll also be able to use a web browser on a PC or Macintosh computer as well, but for most people, the mobile application will be the way they most often connect with their camera. Using the mobile app is also the fastest way to add cameras to your account. Use of the web browserbased viewer will be covered in Chapter 6.
You’ll want to download, install and create an eView account before you proceed with setting up your camera in order to be ready to connect it to your account and start viewing.
Q-See’s eView mobile app is available for free on either the App Store or Google Play for Apple and Android devices, respectively. All of the apps offer the same functionality with the tablet version having a slightly different user interface to take advantage of the larger screens.
Similarly, the apps for the tablets are located and installed in the same manner as with the corresponding smartphone. The correct application will be suggested for you in the online store based on what device (tablet or smartphone) you are using for your search.
Simply search for “Q-See eView” in your mobile store’s search function to locate the desired app.
The installation process will be covered for Android and Apple devices separately on the next pages.
3.1 INSTALLING EVIEW FOR ANDROID
Connect to the Google Play market on your mobile device and click Search.
Enter “Q-See eView” into the search field.
PICTURE 3-1
Download and install eView.
Selecting Allow automatic updating will ensure that you are always using the latest version of eView.
Once downloading is complete, you will receive a notice saying that the app has finished downloading. Click on Open to launch the program.
PICTURE 3-2
You may proceed to Section 3.3 to setup eView to create your user account and have it ready to add your camera.
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3.2 INSTALLING EVIEW FOR APPLE
Connect to the App Store on your mobile device by clicking on its icon.
Once it has opened, click Search.
Enter “Q-See eView” into the search field.
PICTURE 3-3
Begin downloading eView by clicking on the Free button.
The button will change to blue and read
Installing.
When the app has finished downloading, the button will change to Open.
PICTURE 3-4
Click it to launch eView.
You may proceed to Section 3.3 to setup eView for use.
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3.3 REGISTERING AND LOGIN
When you launch eView, you will be presented with the Login Screen. Since this is your first use of the application, you will need to register with the service. This is free. Even if you do not own an EasyView camera, but are only sharing the video feed from someone else, you will still need to create an account. Your account allows you to manage the cameras you own as well as view the ones that you’ve been invited to share.
The process is identical whether you’re on an Android or Apple phone. It is identical on the tablets, but the location of certain features differs. The phones will be shown first.
CREATING AN EVIEW ACCOUNT ON A PHONE
To create your account, click on the Register button located at the bottom right of the Login Screen. This will open up the Registration window.
PICTURE 3-5
Enter your User Name, your Password (twice) and the Email Address where you wish to receive event alerts. Your password must be between 3 and 20
characters in length. You may only use letters, numbers and the underscore “_” character. Spaces and special charac-
ters will not work.
Please see the section entitled “About Passwords” on the following pages for some important considerations to ensure your account’s security.
Once complete, click on Submit to return back to the Login Screen.
PICTURE 3-6
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CREATING AN EVIEW ACCOUNT ON A TABLET
When eView launches on a tablet, you’ll see the basic interface shown below. No cameras will appear on-screen as you haven’t registered your account or added cameras to it, yet.
PICTURE 3-7
Click on the User icon in the upper left corner of the screen (red box) and the
Login Screen will appear.
PICTURE 3-8
Enter your User Name, your Password (twice) and the Email Address where you wish to receive event alerts. Your password must be between 3 and 20 characters in length. You may only use letters, numbers and the underscore ( _ ) character. Spaces and special characters will not work.
Please see the section entitled “About Passwords” on the next page for some important considerations to ensure your account’s security.
Once complete, click on Submit to return back to the Login Screen.
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ABOUT PASSWORDS
The usual warnings and guidance about passwords should be kept in mind when using eView. You should not share passwords with other users. To grant access to your camera to other users, you should use the Share feature as this will prevent others from making changes to your camera (such as enabling sound) without your knowledge. This could cause embarrassment (at the very least).
If you forget your password, the only way to recover it is by using the Recover button located at the bottom left of the Login Screen. This will generate an automated email to the address that you used when registering.
You are responsible for remembering and safekeeping your user name and password. Q-See does not maintain a database of passwords and for security reasons, we cannot reset or reveal your user name, email address or password.
You may change your password by logging into your camera using a web browser or by using the Account Management window accessed by clicking on the More icon at the bottom of the Management screen once you’ve logged in.
IMPORTANT! Under the Terms of Service for eView (available in the mobile or web app), you are responsible for actions taken by anyone using your account. To ensure your security, you must safeguard your account. Q-See is unable to make any changes to your account including recovering lost passwords.
LOGIN
Once you have returned back to the Login Screen, you can enter your new Username and Password into the appropriate fields.
If you select Auto Login by either checking the box (Android) or sliding the selector to On (Apple), eView will automatically attempt to log into your account every time it is launched.
Press on Login to connect to the eView |
PICTURE 3-9 |
servers. |
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4. CAMERA SETUP
Your EasyView camera is designed to be shared over the Internet, allowing you - and those you invite - to watch and share video from anywhere in the world with Internet access. To do this, your camera must be connected to your network router, either using the included Ethernet cable, or wirelessly if your router supports it. There are also two options for configuring your camera - using an Ethernet cable, or wirelessly using your phone. Obviously, if you’ll be operating the camera with a hardwire (cable) connection, you’d want to use the cable setup process, but other factors, such as your preferences, where your camera will be located and whether you’re using a mobile device with a built-in camera will also affect your decision.
4.1 PLACEMENT
You should first determine whether the location where you want to place your camera is within effective WiFi range of your router, as well as providing a proper field of view (FOV). If your desired location does not have a strong enough WiFi signal, you’ll either need to find a more suitable location, use a WiFi repeater (available online or in electronics stores), or use the Ethernet cable to connect to your network. Regardless of which method you use, making sure that your camera can see the area you want to capture is important. Fortunately, if you have an Android or Apple smartphone, you can use that device to gauge the strength of the signal from your router. And, you can use the camera in your phone or tablet to get an idea of what your EasyView camera will see.
Your camera will need to be plugged into a power source at all times to operate so be certain that there is a power outlet near enough to the camera’s location. Use only the included power cable with its adapter. The camera may not be powered by a USB port. If you use another power supply and/or cable, you may damage the camera. In addition, we recommend using a surge protector to protect the camera from damage caused by power spikes and etc. It is STRONGLY recommended to use one that is UL-1449 rated, for a clamping voltage of 330 or lower, a Joule rating of at least 400 and a response time of 10 nanoseconds or less.
WIFI
Your EasyView camera can communicate with your router from up to 25 feet away. However, as you have probably noticed when using a wireless device, walls, floors
and other obstacles can reduce the strength of the signal. Buildings with metal frames or mesh in the walls will have
greatly reduced wireless ranges as you’ve probably already noticed when operating other WiFi devices. Interference from
microwave ovens and other electronics can also cause connection issues. Lastly, the broadcasting strength of the router itself
can also vary by model. Use your mobile device’s connection indicator (Picture 4-1) to determine the strength of the signal in the area you want to place the camera. It is not recommended that you place the camera in an area where signal strength is low.
You will also need to be certain that |
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the WiFi signal that you are picking up |
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is, in fact, one you have access too. |
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A signal from someone else’s nearby |
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password-protected WiFi router can be |
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stronger than the signal from your own |
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router on the other side of the building, |
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but it won’t do you a lot of good. Use |
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your mobile device’s Settings function |
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to make sure you know which network |
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it’s picking up. (Picture 4-2). |
PICTURE 4-2 |
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If a WiFi connection is impossible or impractical, you can connect your camera to your local network using the Ethernet cable and a network port.
FIELD OF VIEW
Now that you’ve determined that the location for your camera will be able to communicate with your router, you will want to make sure that you can view the desired area. Use the camera in your mobile device to find the best position, keeping in mind that the camera can be mounted on the wall as well as on a surface and that your EasyView camera will likely have a larger field of view of 65° than your mobile device (typically 40-60°) so it will see a wider area.
MICRO SD MEMORY CARD
If you plan on using a Micro SD memory card to record video from your camera, you will need to install it before connecting the camera to
power to avoid damaging the card. Your EasyView camera can use cards up to 32GB in size. Some SD cards are classified by speed with a higher number indicating a the ability to record data
more quickly. Your camera will work with most Micro SD cards regardless of their speed classification.
The slot for the card is located on the bottom of the camera. For more information on using the card to record video, please see Section 5.1.
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