Q-See QT8216, QT8416, QT8316, QT848 Technical Manual

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Q-See QT8216, QT8416, QT8316, QT848 Technical Manual

QT SERIES

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HD NVR QT8316

USER MANUAL

Thank You for Choosing a Q-See Product!

All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com.

Be certain to make the most of your warranty by completing the registration form online. In addition to warranty and technical support benefits, you’ll receive notifications of product updates along with free downloadable firmware updates for your NVR. Register today at www.Q-See.com!

Please see the back of this manual for exclusions.

© 2010-2014 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable

form without prior written approval.

Trademarks: All brand names and products are trademarks or registered trademarks of their respective owners.

Q-See is a registered trademark of DPS, Inc.

Disclaimer: The information in this document is subject to change without notice. The manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

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About this Manual

This manual is written for the QT family of NVRs. Not all features and capabilities are shared across all models so you may see features described which are not applicable or available on your machine. In addition you may see screen images that do not exactly match those on your display.

This manual was accurate at the time it was completed. However, because of our ongoing effort to constantly improve our products, features and functions may have been added or changed since that time and on-screen displays may change. We encourage you to visit our website at www.Q-See.com to check for the latest firmware updates and product announcements.

Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:

IMPORTANT! Red boxes with this icon indicate warnings. To prevent possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.

Rev. 1.0 4/17/14

3

TABLE OF CONTENTS

1. INTRODUCTION

7

For Your Safety

7

Features

8

2. CONNECTIONS AND CONTROLS

10

2.1

Connections

10

2.2 Mouse

12

2.3

Remote Control

13

2.4

Video Display

16

Connecting a Video Display

16

Multiple Monitors and Spot Out

17

2.5

IP Cameras

18

Using the POE Ports

18

On Your Local Network

19

Over the Internet

21

Camera Placement

24

Additional Considerations

25

3. BASIC FUNCTIONS

26

3.1

Power On/Off

26

Power On and Login

26

Power Off

26

3.2

The Control Bar

27

3.3

Live Viewing and Recording

30

Switching Video Output

30

Live Viewing

30

Recording

30

3.4

Quick Playback

31

4. MAIN MENU SETUP

34

4.1

Basic Configuration

34

Menu Navigation

34

Setup

34

4.2

Live Configuration

37

4.3 Record & Cameras

39

4.4

Schedule Configuration

42

4.5

Network Configuration

43

4.6 User Management

48

User accounts and Passwords

48

Time Search

50

Event Search

51

File Management

51

Image

52

4

5. BACKUP

53

Formatting a USB Drive in FAT32

53

Backing Up a File

54

Playing Back a Video File on a Computer

55

Important Considerations

55

6. NVR MANAGEMENT

56

6.1 Information

56

Event Information

57

Log Information

57

Network Information

57

Online User Information

58

6.2 Manual Alarm

58

6.3 Disk Management

59

Disk

59

Advanced

59

6.4 Firmware Upgrade

60

6.5 Logoff

61

6.6 Shut Down

61

7. ALARMS

62

7.1

Alarm Input

62

7.2

Alarm Output

63

7.3

Alarm Configuration

64

Sensor

64

Motion

65

Video Loss

66

Other Alarm

66

Alarm Out

67

8. HARD DISK DRIVE

68

8.1

Installation/Removal

68

8.2

Calculating the Recording Capacity of a Hard Drive

70

APPENDIX

71

A.1 Troubleshooting

71

Q-SEE PRODUCT WARRANTY

74

Questions or Comments? Contact Us

75

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INTRODUCTION

CHAPTER 1

FOR YOUR SAFETY

To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment. Keep these safety instructions where all those who use the product will read them.

WARNING! ELECTRIC SHOCK RISK!

nCheck the unit and any accessories included in the package immediately after opening. If items are missing or damaged, repackage and return to the point of purchase.

nUse the proper power source. Only use the power adapter supplied with your system. Do not use this product with a power source that applies more than the specified voltage (100240V AC).

nNever insert anything metallic into the NVR. Inserting anything into the NVR or its case can be a source of dangerous electric shock.

nDo not operate in dusty areas. Avoid placing the NVR in places that are dusty.

nDo not expose this product to rain or use near water. If this product accidentally gets wet, unplug it and contact Q-See immediately.

nKeep product surfaces clean and dry. To clean the outside case of the NVR, gently wipe using a lightly dampened cloth (only use water, do not use solvents).

nDo not operate this NVR without the cover securely in place. Do not attempt to do any repairs to the NVR yourself. If there are unusual sounds or smells coming from the NVR, unplug it immediately and contact Q-See technical support. Under no circumstances should the cover be removed while the device is connected to a power source. You should only remove the cover to install/replace the hard disk drive (See Chapter 8) or replace the standard 3v lithium cell battery on the motherboard. These are the only user serviceable parts. You may need to replace the battery if the internal clock resets itself after a power outage

nHandle the NVR carefully. If you accidentally drop your NVR on any hard surface, it may cause a malfunction. If the NVR doesn’t work properly due to physical damage, contact an authorized dealer for repair or exchange.

nMake sure there is proper air circulation around the unit. This NVR system uses a hard drive for video storage which generates heat during operation. Do not block air holes located on the bottom, top, sides and back of the NVR as they are designed to keep the system cool while running. Install or place this product in an area where there is ample air circulation.

nProvide proper ventilation. This NVR has a built-in fan that properly ventilates the system. Do not cover or impede this fan.

7

FEATURES

This NVR uses high-performance video processing chips and an embedded Linux operating system for quality image recording and ease of use. It utilizes numerous advanced technologies including the industry-standard H.264 compression to deliver high-quality, smooth videos and dual stream capability for remote viewing. A SATA hard-drive interface offers upgradability and two video ouputs allows for the choice of viewing on a VGA monitor or a standard TV. In addition, some models include an HDMI video port for HD viewing.

Local control of the system utilizes a mouse and graphical user interface (GUI) as well as a remote control. Users can also remotely monitor and control their system using a web browser or select mobile device.

This NVR uses cutting-edge technology without compromising stability and reliability making it ideal for home use as well as in warehouse, factory, retail and other similar environments.

COMPRESSION FORMAT

Standard H.264 compression with low bit rate and high image quality

LIVE SURVEILLANCE

Supports VGA and RCA output. Some models also support HDMI Supports channel security by hiding live display

Displays the local record state and basic information Supports full control with USB mouse

Supports digital zoom on live and playback view

RECORDING MEDIA

Supports A/V-Rated SATA hard disk drives up to 4TB each for longer recording times.

BACKUP

Supports backing up to USB 2.0 devices

Supports saving recorded files with AVI format to a remote computer through internet

RECORDING & PLAYBACK

Record modes: Manual, Schedule, Motion detection and Sensor alarm recording Supports recycle after HDD is full

Resolution, frame rate and picture quality are adjustable Up to 128MB for every video file packaging

Up to 16 audio channels available depending on model Two record search modes: time search and event search Supports multi-screen simultaneous playback

Supports deleting and locking the recorded files one by one Supports remote playback in Network Client through LAN or internet Models support recording in 720P and/or 1080P HD resolutions.

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ALARM

1-4 channel alarm output and up to 16-channel (depending on model ) alarm input available

Supports scheduling for motion detection and sensor alarm Supports pre-recording and post recording

Supports linked channels recording once motion or alarm is triggered on designated channel

SECURITY

Customize user rights: log search, system setup, two way audio, file management, disk management, remote login, live view, manual record, playback and remote live view

Supports 1 administrator and 15 users.

Supports event log recording and checking, events unlimited

NETWORK

Supports Scan N’ View quick connection service Supports TCP/IP, DHCP, PPPoE, DDNS

Supports Internet Explorer and Safari browsers to do remote viewing Supports a maximum of 20 user connections simultaneously

Supports dual stream. Network stream is adjustable independently to fit the network bandwidth and environment.

Supports picture snap and color adjustment in remote live view

Supports remote time and event search, and channel playback with picture snap Supports remote PTZ control with preset and auto cruise

Supports remote full menu setup, changing all the NVR parameters remotely

Supports mobile surveillance; Android phones and tablets, iPhone, iPad, Windows Phone

Supports CMS & NVMS to manage multiple devices over the internet Administrator can limit user access to specific cameras Administrator can disconnect online users

NOTE! Depending on your point of purchase, your NVR may have the hard disk drive already installed. If your drive was packaged separately or if you wish to upgrade to up to a larger hard drive, please see Chapter 8 at the back of this manual which covers installing the drive.

9

CONNECTIONS AND CONTROLS CHAPTER 2

2.1 CONNECTIONS

The illustrations below show the ports found on the back of your NVR. Their location will differ by model, but their function will be the same. The Connections and Specifications sheet that came with your recorder will show the layout of your recorder’s connectors along with any extra information that may apply to your model.

VGA

POWER

Your NVR will has an internal power supply that powers the system as well as its built-in POE block. Do not modify the power cord in any way or you may damage both the recorder and any attached cameras.

NETWORK PORT

Use this single Ethernet port to connect your NVR to your network router. Do not connect a camera to this port.

VIDEO IN POE PORTS

This block of ports is for use by your cameras. These ports will send power to your cameras and receive their video.

HDMI

Use the included HDMI cable to connect to a high-definition video display.

USB

Depending on the model of your NVR, these ports may be located on both the front and back panels. Connect your USB mouse to one of the ports on the back panel, leaving the other port available for use in backing up files.

VGA

For connecting your NVR to a VGA computer monitor. VGA cable not included.

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Depending on your model, your NVR may have one or more of these ports as well:

AUDIO

IN

VIDEO

OUT

AUDIO

Standard RCA-type connectors. Audio In ports are for connecting microphones which have been located near a camera to capture audio. The Audio Out port is to connect to a speaker. The color of these ports may vary.

VIDEO OUT (RCA)

Connect to a standard television as a video display using an RCA cable (not included).

VIDEO OUT (BNC)

Also used for connecting a standard television as a video display. Requires a BNC-to-RCA adapter or cable.

ALARM BLOCK

This serves as a connection point for one or more external alarms or sensors. Full details are given in the Alarms

section of this manual. The size of the block will vary.

ESATA

Models with this port can back up files to an external hard drive.

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2.2 MOUSE

The mouse is the default tool for navigating through the menus. We have found that the majority of our customers prefer to operate their systems using the USB mouse because of its ease of use and flexibility and our manual is set up with this in mind. Certain functions can also

be performed using the controls on the front panel of your NVR. The Connections and Specifications sheet that came with your recorder explains those functions.

Specific instructions on using the mouse within a function appear in the appropriate sections of the manual, but a basic overview is below:

In Live View:

Double-click the left button on any camera view in split-screen mode to bring it to fullscreen display.

Double-click again to return to split-screen mode.

Right-click to show the control bar at the bottom of the screen.

Right-clicking again will hide the control bar.

In Setup:

Left-click to make a selection. Right-click to cancel setup or return to previous screen.

PICTURE 2-1

To Input Values:

Move the cursor to a blank field and click. A virtual keyboard will appear which supports numbers, letters and symbols. The Shift function will access symbols in addition to upper case letters.

Certain values, such as time settings, can be changed using the mouse wheel.

PICTURE 2-2

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2.3 REMOTE CONTROL

The remote control allows you to perform most of the day-to-day functions from a short distance. It functions as a typical remote control with additional buttons allowing you to navigate through menus and control functions. We recommend that you configure your NVR using the mouse controls, reserving the remote control for operations such as live viewing, file search and playback.

Your remote uses two AAA-sized batteries (included). If the remote’s performance degrades, check the batteries as well as that the IR receiver window on the NVR is unobstructed. The layout of the remote is shown on the next page.

NOTE! The remote that shipped with your NVR will be compatible with that model. It may not be compatible with other models of NVRs or DVRs, even those from the same series. Your remote may contain buttons for features not available on your NVR.

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5

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1 2

REC

1 2 3

4 5 6

7 8 9

-/-- 0 Fn1

Multi Next SEQ

Audio

SPOT

ENTER

Menu

Exit

IRIS+

++

Focus

P.T.Z.

Zoom

 

 

_

IRIS-

_

 

 

Preset

Cruise

Wiper

Light

Track

Clear

Fn 2

INFO

 

 

Snap

Search

 

 

Cut

Backup

 

 

Zoom

PIP

PICTURE 2-3

3

4

7

9

11

13

17

18

21

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24

25

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27

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29

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Item

Button

Function

 

 

 

1

POWER

Soft power down switch. Use this before un-

plugging the NVR

 

 

 

 

 

2

REC

Begin recording

 

 

 

3

Numbers

Input numbers in fields or select camera

 

 

 

4

Fn1

Not functional at this time

 

 

 

5

Multi-

Choose multi-screen display mode

Screen

 

 

 

 

 

6

Next

Switch to next live view group

 

 

 

7

SEQ

Switch to sequential channel display

 

 

 

8

Audio

Enables Audio in Live View Mode

 

 

 

9

Spot

Change video display mode

 

 

 

10

Enter

Confirms choice

 

 

 

11

Directional

Move cursor

Controls

Control PTZ direction in PTZ mode

 

 

 

 

12

Menu

Open Main menu

 

 

 

13

Exit

Exits menu or interface

 

 

 

14

PTZ

Controls PTZ camera including zoom, focus, iris

Controls

and speed

 

 

 

 

15

Preset

Opens PTZ preset settings

 

 

 

16

Cruise

Opens PTZ cruise settings

 

 

 

17

Light

Turns on PTZ cameras light

 

 

 

18

Wiper

Turns on PTZ camera wiper

 

 

 

19

Track

Opens PTZ track settings

 

 

 

20

Clear

Returns to previous menu/ interface

 

 

 

21

Info

Opens NVR Info menu

 

 

 

22

Fn2

Not functional at this time

 

 

 

23

Playback

Play/Pause, Stop, Fast Forward, Rewind, Single

Controls

Frame Forward/Backward

 

 

 

 

24

Search

Opens up video search window

 

 

 

25

Snap

Takes still image snapshot of active live view

window

 

 

 

 

 

26

Backup

Opens Backup menu

 

 

 

27

Cut

Select start/end points to create a shorter video

segment from a video being played back.

 

 

 

 

 

28

PiP

Picture-in-Picture mode

 

 

 

29

Zoom

Activates digital zoom

 

 

 

Press the PTZ button to enter the PTZ control panel. Choose a channel and then press the PTZ button to close the panel. Wiper and light functions only function if PTZ camera is so equipped.

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2.4 VIDEO DISPLAY

QT-Series NVRs can use a television or a 19” or larger monitor as a main video display. Certain models also provide the option of using a high definition display, such as an HDTV. A video display is not needed for day to day use of your NVR if you are only monitoring it remotely

via a mobile device or using a computer, but one is needed for initial setup. It should also be noted that, at present, it is not possible to change settings on the NVR itself using the QT View mobile remote viewing apps and certain settings cannot be changed using the remote monitoring software on the computer.

CONNECTING A VIDEO DISPLAY

Instructions on connecting a desired video display are included in the Quick Start Poster that came with your system but are included here for your convenience.

VGA Monitor

Using a standard VGA monitor - the type used with most computers - with your NVR is the preferred method and the NVR is configured with this in mind. Due to resolution restrictions, you must use a monitor that has at least a 19” diagonal display. This information is typically found on the back of the monitor if you are uncertain.

STEP 1. Plug a VGA cable into the port marked “VGA” on the back of the NVR.

STEP 2. Plug the other end of the VGA cable into the similar port on the back of the monitor. STEP 3. Plug the monitor’s power cable into the surge protector.

PICTURE 2-4

High Definition Television

Some QT-Series NVRs include an HDMI video out port allowing you to use a high definition television or other display that has an HDMI video input.

STEP 1. Plug an HDMI cable into the “HDMI” port on the back of the NVR. STEP 2. Plug the other end into the “HDMI” port on the television.

STEP 3. Plug the television’s power cable into a surge protector.

PICTURE 2-5

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Changing Display Resolution

You can adjust the NVR to optimize its output to best match the capabilities of your monitor or HD display through the following steps:

STEP 1. Open the Basic window in the Setup window which is located in the

Main Menu.

STEP 2. Click on the System tab.

STEP 3. Use the Video Output pull-down to select your desired resolution.

STEP 4. Click on Apply to save your settings and then click Exit.

STEP 5. Your system will restart. You will have to re-log in afterwards.

Television

BASIC

System Date & Time DST

Device Name

EDVR

Device ID

0

Video Format

NTSC

Password Check

 

Show System Time

 

Max Online Users

10

Video Output

HDMI

Language

English

Logout After [Minutes]

5

Startup Wizard

 

No Image When Logout

 

Default Apply Exit

PICTURE 2-6

A third option for a video display is any television with an RCA video input. The NVR’s Video Out port uses a BNC (British Naval Connector) type for coaxial cable. Depending on model, your NVR may include a BNC-to-RCA cable or adapter. The latter converts the BNC jack to an RCA port allowing you to connect the NVR to the television using a readily available RCA cable.

PICTURE 2-7

STEP 1. Connect a BNC-to-RCA cable to the “Video Out” port on the back of the NVR. STEP 2. Plug the RCA end into the “Video In” port on the television.

STEP 3. Plug the television’s power cable into a surge protector.

MULTIPLE MONITORS AND SPOT OUT

Some NVRs include a Spot Out BNC port on their back panel. This allows you to connect a second video display that will show selected channels in sequence, but will not display the menu and therefore cannot be used to control the NVR. This is covered in Section 4.2 Live Configuration. Some users will want to take advantage of the unused video display outputs (ie; using the BNC Video Out port when the VGA port is being used for the main display. This “extra” display will mirror whatever is shown on the primary display but it will not show the menu or cursor. It is not possible to divide channels across two displays.

17

2.5 IP CAMERAS

What makes Internet Protocol (IP) or Network cameras different is that they each have a little computer processor inside them that allows them to talk to the NVR over a network - including the Internet.

There are three ways you can connect your cameras to your NVR:

1.Directly through the PoE Ports

2.Through your local network

3.Remotely over the Internet

USING THE POE PORTS

This is the simplest method. These ports

provide power to the camera while receiving NVR their video signal.

Connect the camera and NVR using the

RJ-45 Ethernet cable.

The PoE port can power a camera up to

200 feet away.

• The camera’s video will appear after a few

 

seconds.

 

• Cameras will be assigned to a channel

PICTURE 2-8

based on the order they were connected.

 

POE

Block

STEP 1. Connect one of the long Ethernet cables to the socket on the wire leading from the camera.

STEP 2. Plug the other end of the Ethernet cable into any of the Power over Ethernet (PoE) ports on the back of the NVR.

STEP 3. Repeat for additional cameras.

1

2

PICTURE 2-9

PICTURE 2-10

18

ON YOUR LOCAL NETWORK

Instead of running the cable directly between your camera and NVR, you can connect the camera to the same network used by your NVR.

The camera will require its own power supply, called a “POE Injector” or a power supply at the camera’s location

Both the camera and NVR must be on the same network (ie; connected to the same router)

NVR Network Router

Port

POE

POE

Block

 

PICTURE 2-11

The camera’s video will be received by the NVR through the latter’s network connection.

To view video from networked cameras, you will need to have the NVR search for the camera on the network.

STEP 1. Connect the camera to a POE Injector, such as Q-See’s QAPE model.

STEP 2. Plug the injector into a power outlet.

STEP 3. Use a network cable to connect the injector to a network port.

STEP 4. Select IP Camera from the

Main Menu.

IP Camera

PICTURE 2-12

STEP 5. Click on Search.

PICTURE 2-13

19

STEP 6. Select a camera or cameras from the list by checking the box to its left.

Click Refresh, if the camera you’re looking for does not appear.

STEP 7. Click OK to return to the Device

Manager window.

PICTURE 2-14

STEP 8. The camera is still disabled.

Select a camera and click on Setup in the lower left of the Device Manager window.

PICTURE 2-15

STEP 9. Check the box titled Enable and then click OK.

Repeat to enable other cameras.

Click Apply to save your cameras to your list and then click Exit.

PICTURE 2-16

20

OVER THE INTERNET

This allows you to connect to cameras in a completely different location.

You will need to use the IP Tool (PC) or the NVMS software (Mac) included on the Manuals and Software CD or by

download from www.Q-See.com/support.

Follow instructions in the IP Camera Manual (also on the CD) to get the IP address of the camera.

Once you have the IP address of the camera, you can add it to the NVR through the following steps:

Router/

Modem

POE

Internet

NVR Network Router/

Port Modem

POE

POE

Block

 

PICTURE 2-17

STEP 1. Connect the camera to a POE Injector, such as Q-See’s QAPE model.

STEP 2. Plug the injector into a power outlet.

STEP 3. Use a network cable to connect the injector to a network port.

OBTAIN IP ADDRESS:

STEP 4. Install the IP Tool sofware onto a Windows PC connected to the same network as the remote camera.

STEP 5. Launch the IP Tool sofware. It will locate the camera and display its information.

NOTE! The IP address shown is only for your local network. The NVR cannot use this to connect to the camera over the Internet.

PICTURE 2-18

PICTURE 2-19

21

CONFIRMING THAT PORTS ARE OPENED

Like your NVR, your cameras feature UPnP technology that allows them to communicate with the network and through to the Internet. Two “ports” (think of them as doorways through the firewall) are used; 85 and 9008. You will want to verify that these have been automatically opened by using an online tool at www.canyouseeme.org using the same computer.

STEP 6. Enter “85” into the box labeled “What Port?”

STEP 7. Click on the Check button.

STEP 8. You should see a green “Success” message.

STEP 9. Repeat for port 9008.

Browser - Windows Internet Explorer

http://canyouseeme.org/

Open Port Check Tool

CanYouSeeMe.org - Open Port Check Tool

This page will serve as a free utility for remotely verifying a port is open or closed. It will be useful for users who wish to check to see if a server or ISP is blocking certain ports.

Your IP: 81.919.622.24

What Port?

Check

Success: I can see your service on

81.919.622.24 on port (85)

Your ISP is not blocking port 85

PICTURE 2-20

This website will also display your Public IP address near the top of the page above the box where you entered your port number. This is the number which you will use to access the camera using the NVR, a web browser or your mobile device from outside of your local network (away from the building in which your DVR is located).

You will enter this Public IP address into the NVR (see next page).

22

STEP 10. Return to your NVR. Select IP Camera from the Main Menu.

Click on Add.

STEP 11. Check the box titled Enable.

STEP 12. Enter the camera’s information:

IP address: Shown on

CanYouSeeMe.org

Server Port: 85

User Name: admin

Password: 123456

STEP 13. Check the box titled Enable and then click OK to return to the

Device Manager window.

Click Apply to save your cameras to your list and then click Exit.

IP Camera

PICTURE 2-21

PICTURE 2-22

PICTURE 2-23

PICTURE 2-24

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