Q-See QS4716, QS458, QS558, QS4816, QS494 Remote Monitoring Guide

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Remote Monitoring
Setup Guide
PC with Windows
Operating System
Setup Guide for Remote Internet and Smartphone Monitoring,
MyQ-See DDNS, and Email Notification
Thank You for Choosing a Q-See Product!
All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com.
Be certain to make the most of your warranty by completing the registration form online. In addition to warranty and technical support benefits, you’ll receive notifications of product updates along with free downloadable firmware updates for your DVR. Register today at www.Q-See.com!
Please see the back of this manual for exclusions.
About this Manual
This remote monitoring guide contains information extracted from the user’s guide and presents it in this smaller document for your convenience. and was accurate at the time it was completed. However, because of our ongoing effort to constantly improve our products, additional features and functions may have been added since that time and on-screen displays may change. We encourage you to visit our website at www.Q-see.com to check for the latest firmware updates and product announcements.
Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:
IMPORTANT! Red boxes with this icon indicate warnings. To prevent
possible injury or damage to the product, read all warnings before use.
NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.
© 2012 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior
written approval. Trademarks: All brand names and products are trademarks or registered trademarks of their
respective owners.
Q-See is a registered trademark of DPS, Inc. Disclaimer: The information in this document is subject to change without notice. The
manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.
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4.1 Installation 38
Minimum System Requirements 6
1.1 Connecting your DVR to a Network 7
Before you get started 7 Obtaining an IP Address 8
1.2 Opening Ports 10
Option 1: UPnP 10 Option 2: Opening Ports Using DMZ 11 Option 3: AT&T U-verse® 2Wire® Routers 12 Confirming That Ports are Opened 13
1.3 Static Internal IP (Network) Address 14
1.4 Connecting Via a Modem (PPPoE) 15
1.5 Setting up Dynamic Domain Name Service 16
1.6 Resolving Connection Issues 17
Determine the Number of Routers on the Network 17 Setting Up DMZ in Router 2 19
3.1 Accessing Your DVR Remotely 22
Logging into the DVR 23 Resolving Connection Issues 24
4.2 Operation 39
5.1 Enabling Mobile Surveillance 40
5.2 Using QS View 41
Logging into your DVR 41 Live View 44 Application Controls 46 Playback 48 Settings 50 More 51
Questions or Comments? Contact Us 53
3.2 Remote Monitoring 29
Live View 29
3.3 Playback 35
3.4 Configure 36
Date/Time 36 User 36 Network 37 Comm 37 Local Settings 37
Rev. 3.1 12/31/12
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In order to access your DVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your DVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your DVR available for connection through the Internet only.
If you are using a router and wish to access your DVR from outside your LAN either over the Internet, or from your mobile device, then that router must be connected to the Internet. The instructions below will guide you through the process of configuring your DVR for remote access. Once completed, you will be able to access and control your system using one of two addresses. You will have a local IP address usable by computers connected to the same router as your DVR. This address can also be used by wireless devices as long as they are able to also connect to your router’s WiFi signal. Once you leave the area covered by your local network, you will need to use a second address to access the DVR. This is the address which will allow you to connect to your system from anywhere in the world with Internet access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be able to do so using a conventional web address.
If you are using a router, proceed with Section 1.1. If you are connecting directly to the Internet via a modem then begin with Section 1.4.
NOTE! In order to properly connect to your DVR from your computer, your network connection and computer system should both meet certain minimum specifications shown below. Performance will obviously be better if your specifications are better than the mimimum.
Min Video Ram 512MB for 4 to 8 cameras
1GB for 16 cameras
Video Card Must support Direct Draw
Processor 2.66MHz single or dual core
Macintosh System OSX 10.7 or 10.8
Windows XP, Vista, 7, 8
First and foremost, you will need to physically connect your DVR to a router. This router can be part of an existing network of computers, or it can be the router/modem supplied by your Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your DVR is not designed to be connected wirelessly to a network. It is also recommended that the router that the DVR is connected to should be connected directly to the Internet rather than to another router if Internet access is desired as multiple routers can create problems with connectivity. You will also need to have a computer connected to the same router - at least temporarily - to make certain settings. If, after following the instructions you are still not able to access your DVR, please see Section 1.6 Resolving Connection Issues later in this chapter.
IMPORTANT! If the Startup Wizard reported success in connecting
your DVR to the Router and the Internet, you should proceed directly
to Confirming That Ports are Opened at the end of Section 1.2. Attempting any of the steps listed in the rest of Section 1.1 will cause connection problems.
You will need to have:
• Your router’s brand, model number and manual. The manual is also usually available on your
router’s manufacturer’s website.
• The “Manuals and Software” CD that came with your DVR. It contains necessary software
and links to other important programs which are mentioned in this guide.
• Your router’s password (the default password should be in your router’s manual).
Network Connection
Internet Connection Speed at the DVR 1Mbps download
1Mbps upload for 4 to 8 cameras
2Mbps upload for 16 cameras
Internet Connection Speed at the Computer 1Mbps upload
1Mbps download for 4 to 8 cameras
2Mbps download for 16 cameras
You can check the speed of your connection at both ends by going www.SpeedTest.net from both a computer attached to the same router as the DVR as well as the remote computer which you will be using.
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Each device on a network - both a LAN or the Internet - has a specific IP address. This address is what allows different devices on the network to communicate with each other. Your QS-series DVR displays both of these addresses in the Network Information window. If you were successful in connecting your DVR to the network using the Startup Wizard, or by following the instructions on the Remote Networking Poster, you may have already written this information down.
STEP 1. Using the mouse, click on the
Start button in the Control Bar to open the Main Menu.
STEP 2. Select Information in the Main
Menu window.
If you were unable to connect to your router, open the Advance menu and select the Network icon on the left of the menu. Make sure that the radio button for Obtain an IP address automatically is selected.
Click Apply before exiting and then return
to the information window to view the LAN IP address. You can use this address in the next steps to get your DVR connected to the Internet.
If you are still unable to establish a connection, make certain that the network lights on the Ethernet port on both the router and the DVR are lit. If not, it is likely that your Ethernet cord is faulty and it should be replaced. You may also connect to a different port on the router as well.
STEP 3. Click on Network on the left
side of the menu.
STEP 4. Write down the series of
numbers to the right of IP address
(LAN), Default Gateway and IP address (WAN).
LAN, or Local Area Network, refers to your network of computers within your home or office which is connected to the Internet through your router. Use this number for accessing your DVR from a computer on the same network, or when using a mobile device using the wireless signal from your router. Please note that when you leave the area of this WiFi signal, you will need to access your DVR using the WAN address.
WAN, or Wide Area Network, is another name for the Internet. If you are away from your network, such as at home accessing your DVR at work, you will need to enter the WAN address into the browser or mobile remote monitoring app to be able to view it.
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To make your DVR accessible from outside of your local network, you have to “forward” ports
80, 100 and 9000 through your router to your DVR’s IP address. We present two options which cover the majority of users - UPnP and Port Forwarding. You will only need to use one or the other. If you are unable to connect your DVR to the Internet using either of these procedures, the likely cause is the presence of multiple routers on your network. The solution is covered in Section 1.6 Resolving Connection Issues.
Accessing your router’s DMZ controls:
The exact location of DMZ within the router’s settings vary by manufacturer so please consult your router’s manual for the location of this feature. The method for accessing your router’s settings, however, is pretty standard. If your router is an AT&T 2Wire router, please see Option 3.
IMPORTANT! If you connect your system to your network using UPnP
you should NOT forward your ports as described in DMZ, as it will create connectivity problems. You may skip to Confirming that Ports are Opened.
The QS series of DVRs come configured to take advantage of the latest networking technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled router, you will only need to plug the DVR into your network and you will then be able to proceed to the end of this section.
Consult your router’s manual to determine whether it has UPnP or not. Please note that, as
of this writing, 2Wire brand routers, which are used by AT&T Uverse, do not have the UPnP feature. If you do not have a UPnP-enabled Router, you will need to use the DMZ method described immediately below this section to forward your ports. There are special instructions for use with AT&T 2Wire routers listed in in Option 3.
Proceed to Confirming That Ports are Open the end of this section for instructions on how to confirm that your ports are open using an online tool.
STEP 1. On a computer connected to
the same router as the DVR, open a web browser and enter the Gateway (Router’s IP address) into the browser window’s address bar to access your router. This address is also shown in the Network Information window used to obtain your IP address.
STEP 2. Locate the DMZ settings in
your router. Each manufacturer is different so please consult your router’s manual for the location of this setting. Two examples are shown at right.
STEP 3. Enable DMZ.
STEP 4. Enter the DVR’s IP address.
STEP 5. Click on Apply or Save to
preserve your settings.
Browser - Windows Internet Explorer
IMPORTANT! If you connect your system to your network using UPnP
you should NOT forward your ports as described in DMZ, as it will create connectivity problems. You may skip to Confirming that Ports are Opened.
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Page Safety Tools
Please note that the following steps are unique to the 2Wire brand of routers used by AT&T and they should not be attempted on other models. Rather, you should use Option 1 or 2.
STEP 1. On a computer connected to
the same router as the DVR, open a web browser and enter the Gateway (Router’s IP address) you obtained in Part 1 into the browser window’s address bar to open your router’s Admin Screen.
Browser - Windows Internet Explorer
STEP 2. Click on the Settings tab and
then Firewall. Once in Firewall, click on Applications, Pinholes and DMZ.
STEP 3. In the Select Your Computer
area locate your DVR’s IP address and click on it.
STEP 4. Scroll down to select User
STEP 5. Click on Add a new user-
defined application.
STEP 6. In the box labeled Application
Profile Name, enter DVR.
STEP 7. Ensure that TCP is selected.
STEP 8. Enter 80 in the From and To
boxes for Port (or Range).
STEP 9. Leave the next two boxes blank
to use the default settings.
STEP 10. Click on Add to List. Your
router will require you to log in to accept the settings. If you have not created your own password for your router, it is the 10-digit System Key printed on the label on your router
between the square brackets “[ ]”.
STEP 11. Once your settings have been confirmed, repeat Steps 8-10 twice more.
Enter 100 for the From and To ports the next time, and 9000 the last time.
STEP 12. Click on Back and then select DVR from the list of Applications. Clicking on
Add and then Save.
Whether you used UPnP or DMZ to open your ports, you should confirm that they have been opened without being blocked by going to www.canyouseeme.org using a computer connected to the same router as the DVR.
STEP 1. Enter “80” into the box labeled
What Port?
STEP 2. Click on the Check button
STEP 3. You should see a green
“Success” message.
If you get a red error message, you will need to return to the DVR’s Network Settings page and change the Web Port to 81, 83 or 85 and click Apply to save your changes. The DVR will need to reboot to use the new settings. You can then reattempt the check by entering that new number in the Port field.
STEP 4. Repeat for ports 100 and 9000. If ports 100 and 9000 are blocked, then use a
number in that range (ie; 110, 9100, etc.)
This website will also display your Public IP address near the top of the page above the box where you entered your port number. If your DVR was unable to provide you with a WAN number, due to setup difficulties, this is that number. Use this number to access the DVR using a web browser or your mobile device from outside of your local network (away from the building in which your DVR is located). Please note that if you had to use a different port number than 80 for the web port, you will have to add a colon (:) and that port number to the end of the address shown. Example 82.919.622.24:81.
Browser - Windows Internet Explorer
Open Port Check Tool
CanYouSeeMe.org - Open Port Check Tool
This page will serve as a free utility for remotely verifying a port is open or closed. It will be useful for users who wish to check to see if a server or ISP is blocking certain ports.
Your IP: 81.919.622.24 What Port?
Success: I can see your service on
81.919.622.24 on port (80)
Your ISP is not blocking port 80
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Most routers assign connected devices a random IP address that is not currently in use by another device on your internal network. When a router or networked device reboots due to a power loss or other issue, the addresses will change and the port forwarding configuration will no longer work. For that reason, we recommend changing your DVR’s network setting to a
xed, or “static” IP address which will not change.
IMPORTANT! As of this writing, 2Wire brand routers do not support Static IP. Because of this, in the event that your router has to restart, you will need
to repeat the steps to obtain the new IP address. Connecting the router to an
uninterruptible power supply (UPS) can prevent this issue.
If you are going to attach the DVR directly to a DSL or Cable modem instead of a router you
will want to select the PPPOE option in the NETWORK options. This method is instead of UPnP or DMZ and only applies if you are not using a router.
Contact your ISP for the User Name and
Password needed for the Internet account.
Click on the PPOE tab and then select Enable from pull-down menu. Enter the User
Name and Password into the appropriate fields.
STEP 1. Open the Information menu
and select Network.
STEP 2. Write down the information for
IP Address (LAN), Subnet mask, Default gateway and Preferred DNS Server (you’ll only need the one, not
the Alternate).
STEP 3. Exit the Information menu and
return to the Advance menu and select Network.
STEP 4. Click the radio button for Use
the following IP address.
STEP 5. Enter the information obtained
in Step 2 into the appropriate fields.
STEP 6. Click Apply to save your settings before exiting the window.
Proceed on to Section 1.5 Setting up Dynamic Domain Name Service to create a custom web address that you can use instead of entering the IP address when monitoring remotely.
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This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS in the previous section, DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network. It also allows you to avoid having to repeat steps in Obtain an IP Address when/ if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your DVR is configured accept account information from that site.
STEP 1. Open a browser window and go
to www.MyQ-See.com
STEP 2. Register with the website and
follow the instructions for creating a domain name. The website will display your pubic IP address and your domain name which will look like this: http://example.MyQ-See.com
My first phone number
New Captcha
Enter the text you see above
There are several hardware-related situations which can prevent the DVR’s port from being properly forwarded. The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues.
If there is more than one router between the DVR and the Internet it will block communication to and from your system. To find out the number of routers on your network, you will need to
download a FREE router detection program.
STEP 1. Go to http://www.pcwintech.
STEP 2. Click on Detect Multiple
Routers to begin the download.
STEP 3. Return to the Advance Window
STEP 3. Unzip the application to install it.
in your DVR and click on the COMM button on the left.
STEP 4. In the DDNS tab, select Enable
from the pull-down menu. Next, enter your new MyQ-See address in the Host Name field along with the User Name and Password you used to create the account.
STEP 5. Click on Test to ensure that your settings are correct. You should receive a
STEP 4. Click on the detect_routers
application to run it.
pop-up window indicating success or error.
IF YOU RECEIVE AN ERROR MESSAGE: Check your entries to ensure that they are
correct. Also check that the DNS address from the router is the same as shown in the Primary DNS address field within the Advanced Network Settings window towards the bottom of the LAN tab (Picture 1-13).
STEP 5. Click Apply to save your settings before exiting the window.
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