Consumer Solutions & Support |
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US Competency Center |
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600 North US Highway 45 |
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Libertyville, Illinois |
60048 |
Website: gs.mot.com |
FIELD SERVICE BULLETIN
FSB Number: |
LVCCFSB2005-43 |
Author: |
Tony Bryan |
Date: |
February 28, 2005 |
Total No. of Pages: 2 |
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Subject: |
GSM Triplets Refresh – Thumbnail Image Quality |
Phone Models: |
GSM E550, V535, V545, V550, V600i, V620 |
Level of Repair: |
1 |
Problem
Service is aware of a customer perception issue, highlighted by the field and identified in the NPI Analysis, of the GSM Triplets Refresh product. Some units, returned with customer complaints of “Camera – Poor Quality”, were analyzed to have no failure. However, it was noted that captured images that are stored in phone memory have a pattern of gray squares “water spot effect” superimposed on the thumbnail image. These gray squares are not seen on the actual image, when set as wallpaper, or when viewed by a PC or any other phone.
The squares are a result of the dithering applied on the images in order to improve the quality of a color gradient image. This effect is most noticeable when the captured image is a plain (uniform color) image. Removal of dithering would worsen the quality of images displayed on the screen. Since this is a rare occurrence, no change will be made to the existing imaging software.
Fig 1.0 – Thumbnail Image with gray dot “Water Spot Effect”
MOTOROLA INTERNAL USE ONLY |
Page 1 |
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