Motorola V60iG, V66G, V66iG, V80, T720G Service Manual

	Consumer Solutions & Support
	US Competency Center
	600 North US Highway 45
	Libertyville, Illinois 60048
	Website: gs.mot.com
	FIELD SERVICE BULLETIN
FSB Number:	LVCCFSB2003-68 Rev B
Author:	Max Dekirmandjian / Rajesh Verma
Date:	September 12, 2003
Total No. of Pages: 3
Subject:	FDI Corruption Analysis & Recovery Procedure
Model Affected:	V60G, V60iG, V66G, V66iG, V80, T720G, T720iG, Triplets,
	C3xx series, C650, Talon, Talon Integrated, E398, EZX.
Level of Repair:	2, 3, & 4

Problem

FDI (Flash Data Integrator) corruption is an issue that has been seen on Motorola products with FDI flash technology. Several different symptoms can result depending on the type of corruption that has taken place. For example:

1)Phone may not power up and become “bricked”. This is the most common failure.

2)Phone powers up but immediately shuts down.

3)Radio powers on in normal mode but the display does not turn on.

Note1: Condition #3 does not apply to Triplets based software phones.

Other failure modes may be related to specific features such as voice activation.

In the past, a radio that has FDI corruption generally required replacement of the unit/Xcvr board.

Solution

Three forms of Windows-based application tools are available to assist in the analysis or recovery process of FDI corrupt phones:

•FDI Analysis Tool ASC v6.3 and HTC v6.3 are designed to detect any FDI corruptions in Motorola phones listed in this FSB. The tools will report any FDI corruption issues however these tools are not able to perform the actual recovery operation. ASC v6.3 will only identify if FDI corruption exists, whereas HTC v6.3 will identify and extract FDI Image files & Panic Data.

•FDI Reclaim Tool HTC v1.1-designed to detect any FDI corruptions and will recover corrupted phones. The FDI Reclaim Tool supports the following GSM products: V60G, V60iG, V66G, V66iG, T720G and T720iG.

Future releases of this tool will include additional product support.

In order for the tools to operate, PST (Product Support Tool) must be installed on your PC. Refer to the tool’s user manual for proper setup and operation.

MOTOROLA INTERNAL USE ONLY

Page 1