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User Guide
VT2542 Voice Gateway
Overview Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and Emergency Medical Services (EMS)
Vonage provides access to public emergency call services to all customers. The details vary depending on the country in which you subscribe to Vonage Internet telephone service:
Country |
Refer To |
Canada |
Your Internet Telephone Service and 911 in Canada (see page iii) |
United Kingdom |
Your Internet Telephone Service and 999/112 in the United Kingdom (see page iv) |
United States of America Your Internet Telephone Service and 911 in the United States (see page v)
VT2542 Voice Gateway User Guide |
ii |
Overview Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and 911 in Canada
Vonage Canada offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre call–taker. With Vonage's 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.
You should ensure your location information, when registered with Vonage Canada, is kept current at all times. In case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to your last registered address. Remember that you need to update your 9-1-1 Dialing information if you move your device to a different location and/or if you add a new line to your account.
Your 9-1-1 Dialing service is activated when you subscribe to Vonage Canada service.
Caution!
IMPORTANT: When using this VT2542 voice gateway, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
•You lose electrical power
•Your broadband, ISP, or Vonage service is suspended or terminated
You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the Vonage Canada service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.
We limit our liability to you in respect of our 911 Dialing service as we do not have any control over whether, or the manner in which, calls using our 911 Dialing service are answered or addressed by any local emergency response centre and we rely on third parties to assist us in routing 911 Dialing calls to local emergency response centres and to a national emergency calling centre. Prior to subscribing to Vonage Canada service, you must review the full text of applicable limitations of liability set out in the Terms of Service available at http://www.vonage.ca/features_terms_service.php.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
For more information about 911 and Vonage Internet Phone Service, go to http://www.vonage.ca/911.
VT2542 Voice Gateway User Guide |
iii |
Overview Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and 999/112 in the United Kingdom
Vonage provides access to public emergency call services to all customers. When you dial 999/112, your call is routed from the Vonage network to national emergency operators who will handle your call.
Caution!
IMPORTANT: When using this VT2542 voice gateway, you CANNOT make any calls, including an emergency call, and 999 location services WILL NOT be available, under the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
•You lose electrical power
•Your broadband, ISP, or Vonage service is suspended or terminated
When using this voice gateway, you may be able to make an emergency call to an operator, but E999 location services may not be available, under the following circumstances:
•You have changed the physical address of your voice gateway, and you did not update or otherwise advise Vonage of this change.
•You are using a non-U.K. telephone number.
•There are delays in making your location information available in or through the local automatic location information database.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
To learn more about 999 and Vonage Internet Phone Service, go to
http://www.vonage.co.uk/features.php?feature=911.
VT2542 Voice Gateway User Guide |
iv |
Overview Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and 911 in the United States
Caution!
IMPORTANT: When using this VT2542 voice gateway, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances:
•
•
•
Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
You lose electrical power
Your broadband, ISP, or Vonage service is suspended or terminated
When using this voice gateway, you may be able to make an emergency call to an operator, but E911 location services may not be available, under the following circumstances:
•You have changed the physical address of your voice gateway, and you did not update or otherwise advise Vonage of this change.
•You are using a non-U.S. telephone number.
•There are delays in making your location information available in or through the local automatic location information database.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
For more information about 911 and Vonage Internet Phone Service, go to http://www.vonage.com/911.
VT2542 Voice Gateway User Guide |
v |
Overview Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Important Safety Information
IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
•This device must be installed and used in strict accordance with manufacturer's instructions as described in the user documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
•To prevent electric shock, this device may require a grounding conductor in the line cord. Connect the device to a grounding type ac wall outlet using the power cord supplied with the device.
•This device was qualified under test conditions that included the use of the supplied cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
•Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.
•Installation of this device must be in accordance with national wiring codes and conform to local regulations.
•Operate this device only from the type of power source indicated on the device's marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
•Place device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.
•Place this device on a stable surface.
•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
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Overview Installation Troubleshooting Contact FAQ |
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Configuration: Basic Advanced TCP/IP Wireless
•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.
•Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
•CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
•Disconnect TNV circuit connector(s) before disconnecting power.
•Disconnect TNV circuit connector before removing cover.
•Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible disposal instructions.
•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
•SAVE THESE INSTRUCTIONS
VT2542 Voice Gateway User Guide |
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Overview Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the device into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user's authority to operate the equipment.
FCC Radiation Exposure Statement
IMPORTANT NOTE:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person's body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operation in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
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Overview Installation Troubleshooting Contact FAQ |
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Configuration: Basic Advanced TCP/IP Wireless
Industry Canada (IC) Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
1This device may not cause interference, and
2This device must accept any interference, including interference that may cause undesired operation of the device.
This device has been designed to operate with the antennas listed below, and having a maximum gain of 2 dB. Antennas not included in this list or having a gain greater than 2 dB are strictly prohibited for use with this device. The required antenna impedance is 50 ohms.
This device has been designed to operate with the antenna shipped with the unit, Motorola part number 495088-001.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful communication.
IC Radiation Exposure Statement
IMPORTANT NOTE:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Wireless LAN Information
•This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio technology. The device is designed to be inter-operable with any other wireless DSSS product that complies with:
•"The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of Electrical Electronics Engineers
•"The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.
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Overview Installation Troubleshooting Contact FAQ |
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Configuration: Basic Advanced TCP/IP Wireless
International Declaration of Conformity
We,
Motorola, Inc.
Connected Home Solutions 101 Tournament Drive Horsham, PA 19044, USA 1.215.323.1000
declare under our sole responsibility that the
VT2542 Voice Gateway
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 300 328
EN 301 489-1/-17
EN 50371
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC R&TTE Directive 1999/5/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.
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Overview Installation Troubleshooting Contact FAQ |
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Configuration: Basic Advanced TCP/IP Wireless
Copyright © 2007 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Vonage, The Broadband Phone Company, and Vonage Digital Voice are registered service marks owned and used under license from Vonage Marketing, Inc., a wholly owned subsidiary of Vonage Holdings Corp. Microsoft, Windows, and Windows ME are either trademarks or registered trademarks of Microsoft Corporation in the U.S and/or other countries. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Linux is a registered trademark of Linus Torvalds. Adobe and Reader are registered trademarks of Adobe Systems, Incorporated in the United States and other countries. Netscape and Navigator are registered trademarks of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. Firefox is a registered trademark of the Mozilla Foundation. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other product or service names are the property of their respective owners.
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Contents
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi FCC Interference Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii FCC Radiation Exposure Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii Industry Canada (IC) Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Gather Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Positioning Your VT2542 for Optimal Wireless Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Connecting the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Installation - Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 6 |
Installation - Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
9 |
Connecting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
10 |
Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Logging In to the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Exporting the VT2542 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
12 |
Importing the Saved Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
12 |
Restoring Defaults for the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
WAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
WAN Setup for PPPoE (DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 WAN Setup for a Static IP Address (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 WAN Setup for DHCP (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
IP QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
IP QoS Traffic Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
DMZ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Custom Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Custom IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Web Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Dynamic DNS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Static Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Dynamic Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
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Remote Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Remote SSH Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Import/Export Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Remote Log – Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
DDNS Update Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
DHCP Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
System Log – Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Verifying the IP Address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Setting Up Your Wireless LAN (WLAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Establishing Security for Your Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Configuring WEP on the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Creating an Access List for Your Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Resetting All of Your Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
65 |
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
VT2542 Voice Gateway User Guide |
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Overview |
Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Overview
Your new VT2542 Voice Gateway enables up to two standard analog telephones to use digital telephone services over a broadband Internet connection. The broadband connection can be with any high-speed data service using either a cable modem or a DSL (digital subscriber line) modem.
The VT2542 has four ports and wireless capabilities. You can connect up to four devices to your VT2542.
Features
The VT2542 Voice Gateway provides:
•Four Ethernet ports
•Built-in router for a home or small office local area network (LAN)
•Wireless and wired network connectivity
•Up to two lines of robust, full-featured telephone and fax service
•Voice-over-data prioritization so you can speak on the phone while using the Internet with no reduction in voice quality
•VPN passthrough support for remote access to enterprise applications
•Portability to plug into any cable or DSL broadband connection (see “Your Internet Telephone Service and Emergency Medical Services (EMS)” on page ii for important information if you move your voice gateway to another location)
•Plug-and-play installation
•Compact, low-profile design
•Easy Web-based configuration (see “Basic Configuration” on page 11)
•Support for features such as caller ID, call waiting, three-way calling, and call forwarding
•Firewall to help protect your network against external attacks
VT2542 Voice Gateway User Guide |
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Overview |
Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Front Panel
The front panel provides the following lights: 123
Sectio Light n
1 Wireless
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Description
Indicates the status of the wireless network:
If the Wireless LED is
•Solid green, the wireless network is active.
•Green and flashing, there is wireless network activitiy.
•Off, the wireless network is not engaged.
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Phone 1, 2 Indicates the status of phone line one and optional line two, respectively: |
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If the Phone (1, 2, or both) LED is |
•Solid green, the phone for that line is on hook, registered with Vonage, and ready for use.
•Green and flashing, the phone for that line is ringing or off hook.
•Orange, you have voice mail.
•Flashing in unison with the Power light, the voice gateway is downloading a firmware upgrade from Vonage. Please do not unplug or disconnect your voice gateway while it is downloading firmware.
•Off, the phone line is not registered for Vonage service. You cannot use it for phone calls.
3Internet
4Ethernet 1 - 4
Indicates the Internet connection speed:
If the Internet LED is
•Solid green, your connection speed is 100Base-T
•Solid yellow, your connection speed is 10Base-T
The LED flashes when there is activity on the Internet connection.
Indicates that a device is connected to the port and the speed of the Ethernet connection: If an Ethernet LED is
•Off, no device is connected to the port
•Solid green, a device is connected to the port (100Base-T)
•Solid yellow, a device is connected to the port (10Base-T)
A flashing yellow or green LED indicates that there is activity on the Ethernet connection.
5 Power If the Power LED is red — blinking or solid — restart the voice gateway.
During the power up, the voice gateway flashes several times while connecting, retrieving the IP address, and downloading configuration information from Vonage.
•During firmware downloads (optional), the Phone and Power LEDs flash rapidly. Please do not unplug or disconnect your voice gateway while it is downloading firmware.
•When the Power LED is a solid green, the voice gateway has successfully registered with Vonage. If a firmware upgrade was needed, it has been successfully completed.
VT2542 Voice Gateway User Guide |
2 |
Overview |
Installation Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Rear Panel
The rear panel provides the following ports:
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Key Item |
Description |
1Power Connector for the AC power adapter.
2Reset If you lose your internet connection, use the reset button to reestablish communication.
3Ethernet Ethernet ports that let you to connect up to four devices to your voice gateway.
1-4
4Internet Connect your cable or DSL modem to the VT2542.
5Phone Connect one or two phones to one and two (optional). If you subscribe to only one phone line from
1and 2 Vonage, you must connect your phone to the Phone 1 port.
6Antenna Rotatable antenna used for wireless connections.
VT2542 Voice Gateway User Guide |
3 |
Overview |
Installation |
Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
Installation
Before You Begin
Before you begin installation, check that you received the following items with your VT2542:
Item |
Description |
AC adapter |
Connects the VT2542 to an AC electrical outlet (the plug shown is for the United |
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States or Canada; yours may look different) |
Ethernet cables |
Blue cable connects the Internet port on your VT2542 to your cable or DSL modem |
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Yellow cable connects the Ethernet port on your VT2542 to a computer or other |
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network device |
Vertical mounting stand |
Provides vertical mounting on a desktop or other flat surface to use less space |
VT2542 Voice Gateway Quick |
Provides instructions to quickly set up and configure your voice gateway |
Start Guide |
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Telephone Jack |
Converts a British BT431 telephone cord to RJ-11 to connect to the voice gateway |
Adapter (UK only) |
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Note: The Ethernet cables and telephone cord provided are standard and color coordinated to help with installation. You can use substitute with other standard cables and cords to meet your needs.
In addition to your VT2542 voice gateway, you also need:
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An established DSL or cable Internet connection
One or two touch-tone telephones
Your computer must meet the minimum requirements listed below:
—Pentium-class processor or faster
—16 MB of memory
—10 MB of hard disk space available
—Windows® 2000, Windows XP™
If you purchased your VT2542 voice gateway from a retail location, you must first activate your Vonage® Phone Service. You will need to provide the WAN MAC ID printed on the bottom of the VT2542.
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In Canada, visit www.vonage.ca/activate
In the United Kingdom, visit www.vonage.co.uk/activate
In the United States, visit www.vonage.com/activate
Gather Information
You may need to obtain the following information about your high-speed Internet connection:
•For a DSL connection only, your user name and password
•For a cable modem connection using static IP addresses only, your IP address, subnet mask, default gateway, and DNS server IP address or addresses
VT2542 Voice Gateway User Guide |
4 |
Overview |
Installation |
Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
•If you already have a router, we recommend printing its configuration screens to use for reference during Basic Configuration.
Positioning Your VT2542 for Optimal Wireless Performance
To achieve the best wireless performance, review these guidelines before deciding where to place your VT2542:
•Connect at least one computer through a wired Ethernet connection.
•Placing your VT2542 in the physical center of your network is best, because its antenna sends out signal in all directions.
•Placing the VT2542 in a higher location, such as on top of a cabinet, helps disperse the signal cleanly, especially to upper floors.
•If possible, position your VT2542 in direct line of sight with other home network devices using a wireless connection.
•Avoid placing the VT2542 next to large, solid objects like computer cases, monitors, walls, fireplaces, etc. This helps the signal penetrate more cleanly.
•Other wireless devices, such as televisions, radios, microwaves, or 2.4 GHz cordless telephones, can interfere with the signal. Keep these devices away from the VT2542.
•Mirrors, especially those that are silver-coated, can reduce transmission performance.
VT2542 Voice Gateway User Guide |
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Overview |
Installation |
Troubleshooting |
Contact |
FAQ |
Glossary |
License |
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Configuration: Basic |
Advanced |
TCP/IP Wireless |
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Connecting the VT2542
A Installation - Wired Connection
You can connect three additional |
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Adding routers and hubs allows you to |
Cable or DSL |
create an even larger network. |
Modem |
Computer to configure the VT2542
To AC power
You must connect a phone to the Phone 1 port
Optional phone or fax machine for a second line from Vonage
1Shut down your computer and unplug your cable or DSL modem power cord or adapter.
2Disconnect your computer from the modem. Do not disconnect your modem from the cable or phone line that provides your Internet connection.
Note: Keep your modem off for approximately 10 minutes to clear its memory so it can recognize the VT2542 when you turn it back on.
3Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Plug the other end to the blue Ethernet port (labeled Internet) on the rear panel of your voice gateway.
4Connect one end of the yellow Ethernet cable to the yellow Ethernet port on your voice gateway, and the other end of the cable to the port on your computer.
5Plug your cable or DSL modem back into an electrical outlet.
VT2542 Voice Gateway User Guide |
6 |
Overview |
Installation |
Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
6Connect the power adapter to the Power port on the rear panel of the voice gateway, and plug the other end into an electrical outlet.
IMPORTANT: Before you continue, be sure to allow enough time for your voice gateway to complete its start-up process. VT2542 startup is complete when the Power light on its front panel lights solid green. This usually takes a few minutes.
7 Turn on your computer. The Ethernet light on the VT2542 front panel should light.
IMPORTANT: Before you continue, be sure the VT2542 Power, Ethernet, and Internet lights are all on.
8Test your connection. Open a web browser and enter any website address (you can try www.motorola.com). If you can access the site, you have successfully installed your voice gateway.
9Repeat step four to connect additional devices.
If your test (STEP 8) is not successful, and you are a:
Cable Modem Users
Turn your cable modem off again for at least 10 minutes. If this does not correct your problem, you may need to register your VT2542 with your cable provider. Please contact them to update your information. Be sure to have the WAN MAC ID (located on the bottom of the VT2542) available. When your Internet connection works, go to C “Connecting Your Telephone” on page 10.
VT2542 Voice Gateway User Guide |
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Overview |
Installation |
Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
DSL Modem Users
If you cannot connect to the voice gateway, and your modem was turned off for at least 10 minutes, you may need to set the PPPoE configurations.
1Open a web browser from a computer connected to one of the VT2542 Ethernet ports.
2Type http://192.168.15.1 in the address field and press ENTER to access the sign in window.
3Type router in the Username and Password fields (the default is router for both fields).
4Click on SETUP (located on the top menu bar), and then click on WAN Configuration (located on menu bar at the left side of the screen).
5Select PPPoE from the Type drop down menu.
6Type the Username and Password you normally use to log into your DSL service.
7In the Keep Alive field, type 0 to ensure that your DSL link is always active.
8Click Connect to start your Internet connection.
9Click Save. Open a web browser and enter a web address (try www.motorola.com). If you can access the site, you have successfully installed your voice gateway. When your Internet connection works, go to “Connecting Your Telephone” on page 10
VT2542 Voice Gateway User Guide |
8 |
Overview |
Installation |
Troubleshooting Contact FAQ |
Glossary |
License |
Configuration: Basic Advanced TCP/IP Wireless
B Installation - Wireless Connection
To connect to the voice gateway wirelessly, your computer must have a 802.11b or 802.11g wireless adapter installed. If all wireless security and encryption are disabled on the adapter and the VT2542, the computer will automatically connect to the voice gateway.
Note: Motorola ships the VT2542 with all wireless security functions disabled.
Connect at least one computer to the voice gateway using a wired connection in order to perform the configuration. Do not attempt to configure the VT2542 over a wireless connection. After your wireless LAN is operational, enable security.
Cable or DSL
Modem
Computer to configure the VT2542
VT2542
To AC power
VT2542 Voice Gateway User Guide |
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Overview |
Installation |
Troubleshooting |
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Glossary |
License |
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Configuration: Basic |
Advanced |
TCP/IP Wireless |
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C Connecting Your Telephone
1 In the United Kingdom, connect your BT telephone cord to the Telephone Jack Adapter. Connect the adapter to the green Phone 1 port on the VT2542.
In the United States or Canada, connect a telephone cord to the green Phone 1 port on the VT2542.
If you only subscribed to one phone line from Vonage, you must connect your phone to the Phone 1 port.
2 If you subscribed to a second phone or fax line from Vonage, connect a telephone or fax machine to the
Phone 2 port.
3 Check for a dial tone. If you hear a recording instructing you to connect your phone to the Phone 1 port, please do so. If you hear neither this message nor a dial tone, refer to “Troubleshooting” on page 64.
4 If you hear a dial tone:
• In Canada, you are ready to send and receive calls.
• In the United Kingdom, call 0207 993 8973 to complete your installation.
• In the United States, call 1-800-342-1791 to complete your installation.
VT2542 Voice Gateway User Guide |
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Overview Installation Troubleshooting |
Contact |
FAQ |
Glossary |
License |
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Basic Configuration
The VT2542 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings. It is much easier to configure your local area network (LAN) using a VT2542 than with traditional networking equipment. For basic operation, most default settings require no modification.
The following sections describe:
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Logging In to the VT2542 (see page 11)
Configuration Overview (see page 12)
Restoring Defaults for the VT2542 (see page 13)
Logging Out (see page 13)
WAN Configuration (see page 14)
LAN Configuration (see page 19)
If DHCP is enabled on all of the computers on your network (LAN), you do not need to change any of the default LAN settings. Unless you have sufficient networking knowledge, we recommend not changing any LAN settings.
For information about advanced configuration, see “Advanced Configuration” on page 21.
Logging In to the VT2542
1On a computer connected to the VT2542, open a Web browser.
2In the Address or Location field, type http://192.168.15.1 and press ENTER to display the Log In page.
3Type router In the Username field.
4Type router In the Password field (the default is “router” for both fields).
5Click Log In to display the HOME page:
If you have difficulty starting the GUI, see “Troubleshooting” on page 64.
VT2542 Voice Gateway User Guide |
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Overview Installation Troubleshooting |
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FAQ |
Glossary |
License |
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Configuration Overview
The main menu at the top provides:
Item |
Click To |
HOME Display the home page
SETUP Perform WAN Configuration or LAN Configuration
ADVANCED Enable/configure UPnP, IP QoS, Web filters, multicast, routing, remote Web access, SSH access, port forwarding, IP filters, and other functionality
TOOLS Restore, import, export, update, or save the configuration, specify log messages, change the password, determine whether a computer can be reached over the network, or restart the VT2542
STATUS Display network statistical information
HELP Display links to information about the Firewall, LAN Clients, PPPoE Connection, UPnP, IP QoS, and RIP
Log Out Log out of the VT2542
The following buttons appear at the bottom right on each configuration page:
Item |
Click To |
Save |
Save your changes. If you restart your voice gateway without saving your changes, all of your changes |
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are lost. After it restarts, the voice gateway uses its last saved configuration. |
Cancel |
Clear your changes on the current page and return to the main menu. After you click Save, cancel does |
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not clear your changes. |
Exporting the VT2542 Configuration
Before making changes, we recommend exporting the current configuration to use as a backup.
To export the VT2542 configuration:
1Click Tools.
2Click Import/Export Configuration to display the Import/Export Configuration page.
3Click Export. The VT2542 configuration is saved to a file named config.bin on your computer’s hard drive.
Importing the Saved Configuration
If you have exported the configuration, you can import the saved configuration to return the voice gateway to its state when you exported the configuration.
To import a saved configuration from your computer to the VT2542:
1Click Tools.
2Click Import/Export Configuration to display the Import/Export Configuration page.
3Type the path and filename or click Browse to select the desired configuration file.
4Click Import. The update status appears at the bottom of the window. When the update is finished, the voice gateway restarts. You will need to log in again.
VT2542 Voice Gateway User Guide |
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Restoring Defaults for the VT2542
1Click TOOLS.
2Click Restore Defaults on the menu at left:
3 Click the Restore Defaults button.
If the VT2542 Power light is red after you restart the VT2542, refer to “Troubleshooting” on page 64.
Logging Out
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On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed. |
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Click Log Out. The VT2542 login screen appears. |
VT2542 Voice Gateway User Guide |
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Overview Installation Troubleshooting |
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Glossary |
License |
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WAN Configuration
1Log in to the VT2542 (see “Logging In to the VT2542” on page 11).
2Click SETUP.
3Click WAN Configuration.
4From the Type drop-down list, choose one of:
PPPoE PPPoE is used with all DSL modems |
See “WAN Setup for PPPoE (DSL)” on |
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page 15 |
Static For some cable modems, the cable company assigns the cable modem a static (unchanging) IP address. You must provide the IP address, subnet mask, default gateway, and one to three domain name server (DNS) addresses.
See “WAN Setup for a Static IP Address (Cable Modem)” on page 16
DHCP Most cable modems have a dynamic IP address assigned See “PPTP Settings” on page 17 by the cable company DHCP server. Typically no
additional configuration is needed for the VT2542.
VT2542 Voice Gateway User Guide |
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