HP ProBook 430 G3 Maintenance and Service Guide

HP ProBook 430 G3 Notebook PC

Maintenance and Service Guide

© Copyright 2015 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 824551-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Components ..................................................................................................................................................	6
Right .......................................................................................................................................................................	6
Left .........................................................................................................................................................................	7
Display ....................................................................................................................................................................	9
Top ........................................................................................................................................................................	10
TouchPad ...........................................................................................................................................	10
Lights .................................................................................................................................................	11
Buttons, speakers, and ngerprint reader ........................................................................................	12
Keys ...................................................................................................................................................	14
Bottom .................................................................................................................................................................	15
Labels ...................................................................................................................................................................	17
Inserting a SIM card (select products only) .........................................................................................................	18
3 Illustrated parts catalog ..............................................................................................................................	19
Computer major components ..............................................................................................................................	19
Display components ............................................................................................................................................	22
Cable Kit ...............................................................................................................................................................	23
Mass storage devices ...........................................................................................................................................	24
Plastics Kit ...........................................................................................................................................................	25
Miscellaneous parts .............................................................................................................................................	25
4 Removal and replacement procedures preliminary requirements ....................................................................	27
Tools required ......................................................................................................................................................	27
Service considerations .........................................................................................................................................	27
Plastic parts .......................................................................................................................................	27
Cables and connectors ......................................................................................................................	28
Drive handling ...................................................................................................................................	28
Grounding guidelines ........................................................................................................................	29
Electrostatic discharge damage .....................................................................................	29
Packaging and transporting guidelines .......................................................	30
Workstation guidelines ................................................................................	30
Equipment guidelines ...................................................................................	31

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	32
Component replacement procedures ..................................................................................................................	32
Battery ...............................................................................................................................................	33
Service door .......................................................................................................................................	34
Hard drive ..........................................................................................................................................	35
Memory modules ...............................................................................................................................	37
WLAN/Bluetooth combo card ............................................................................................................	39
WWAN module ...................................................................................................................................	41
M.2 solid-state drive .........................................................................................................................	43
Keyboard ...........................................................................................................................................	44
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	49
Component replacement procedures ..................................................................................................................	49
Top cover ...........................................................................................................................................	49
Fingerprint reader assembly .............................................................................................................	53
Power button board ..........................................................................................................................	55
Function board ..................................................................................................................................	57
USB/audio/card reader board ............................................................................................................	59
Fan .....................................................................................................................................................	61
Battery connector cable ....................................................................................................................	63
System board ....................................................................................................................................	64
RTC battery ........................................................................................................................................	67
Speaker assembly .............................................................................................................................	68
Heat sink assembly ...........................................................................................................................	70
Display assembly ...............................................................................................................................	72
Power connector and cable ...............................................................................................................	77
7 Computer Setup (BIOS) and MultiBoot in Windows 7 .......................................................................................	79
Using Computer Setup .........................................................................................................................................	79
Starting Computer Setup ..................................................................................................................	79
Navigating and selecting in Computer Setup ...................................................................................	79
Restoring factory settings in Computer Setup .................................................................................	80
Updating the BIOS .............................................................................................................................	80
Determining the BIOS version .........................................................................................	80
Downloading a BIOS update ...........................................................................................	81
Using MultiBoot ...................................................................................................................................................	81
About the boot device order .............................................................................................................	81
Choosing MultiBoot preferences .......................................................................................................	82
Setting a new boot order in Computer Setup .................................................................	82
Dynamically choosing a boot device using the f9 prompt .............................................	82

viii

Setting a MultiBoot Express prompt ..............................................................................	83
Entering MultiBoot Express preferences ........................................................................	83
Using HP Sure Start (select models only) ............................................................................................................	83
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 .....................................................................................	84
Using Computer Setup .........................................................................................................................................	84
Starting Computer Setup ..................................................................................................................	84
Navigating and selecting in Computer Setup ...................................................................................	84
Restoring factory settings in Computer Setup .................................................................................	85
Updating the BIOS .............................................................................................................................	85
Determining the BIOS version .........................................................................................	85
Downloading a BIOS update ...........................................................................................	86
Using MultiBoot ...................................................................................................................................................	87
About the boot device order .............................................................................................................	87
Choosing MultiBoot preferences .......................................................................................................	87
Setting a new boot order in Computer Setup .................................................................	87
Dynamically choosing a boot device using the f9 prompt .............................................	88
Setting a MultiBoot Express prompt ..............................................................................	88
Entering MultiBoot Express preferences ........................................................................	88
Using HP Sure Start (select models only) ............................................................................................................	89
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	90
Using Computer Setup .........................................................................................................................................	90
Starting Computer Setup ..................................................................................................................	90
Navigating and selecting in Computer Setup ...................................................................................	90
Restoring factory settings in Computer Setup .................................................................................	91
Updating the BIOS .............................................................................................................................	92
Determining the BIOS version .........................................................................................	92
Downloading a BIOS update ...........................................................................................	92
Changing the boot order using the f9 prompt ..................................................................................	93
TPM BIOS settings (select products only) ...........................................................................................................	93
Using HP Sure Start (select products only) .........................................................................................................	94
10 Computer Setup (BIOS) in Ubuntu Linux .......................................................................................................	95
Starting Computer Setup .....................................................................................................................................	95
Using Computer Setup .........................................................................................................................................	95
Navigating and selecting in Computer Setup ...................................................................................	95
Restoring factory settings in Computer Setup .................................................................................	96
Updating the BIOS ................................................................................................................................................	96
Determining the BIOS version ...........................................................................................................	96

ix

Downloading a BIOS update ..............................................................................................................	97
11 HP PC Hardware Diagnostics (UEFI) ..............................................................................................................	98
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	98
12 Backup and recovery in Windows 8.1 .........................................................................................................	100
Backing up your information .............................................................................................................................	100
Performing a system recovery ..........................................................................................................................	100
Using the Windows recovery tools ..................................................................................................	100
Using f11 recovery tools .................................................................................................................	101
Using Windows operating system media (purchased separately) .................................................	102
Using Windows Refresh or Windows Reset ....................................................................................	102
Using HP Software Setup ................................................................................................................	102
13 Backup and recovery in Windows 7 ............................................................................................................	103
Creating recovery media and backups ..............................................................................................................	103
Guidelines ........................................................................................................................................	103
Creating recovery media with HP Recovery Disc Creator ...............................................................	103
Creating recovery media ...............................................................................................	104
Backing up your information ..........................................................................................................	104
Performing a system recovery ..........................................................................................................................	105
Using the Windows recovery tools ..................................................................................................	105
Using f11 recovery tools (select models only) ...............................................................................	106
Using Windows 7 operating system media .....................................................................................	106
14 Backup and recovery in Windows 10 ..........................................................................................................	108
Creating recovery media and backups ..............................................................................................................	108
Creating HP Recovery media (select products only) .......................................................................	108
Using Windows tools .........................................................................................................................................	109
Restore and recovery .........................................................................................................................................	110
Recovering using HP Recovery Manager ........................................................................................	110
What you need to know before you get started ...........................................................	110
Using the HP Recovery partition (select products only) ..............................................	111
Using HP Recovery media to recover ............................................................................	111
Changing the computer boot order ..............................................................................	112
Removing the HP Recovery partition (select products only) .......................................	113
15 Backup and Recovery in Ubuntu Linux ........................................................................................................	114
Creating backups ...............................................................................................................................................	114
Backing up your information .............................................................................................................................	114

x

	Performing a system recovery ..........................................................................................................................	115
	USB Recovery option (select models only) .......................................................................................................	115
	Remove everything and reinstall Ubuntu .........................................................................................................	116
16	pec c t ons ..........................................................................................................................................	118
	Computer speci cations ....................................................................................................................................	118
	33.8-cm (13.3-in) display speci cations ..........................................................................................................	119
	Hard drive speci cations ...................................................................................................................................	120
	Solid-state drive speci cations .........................................................................................................................	121
17	Statement of memory volatility ................................................................................................................	122
	Nonvolatile memory usage ...............................................................................................................................	126
	Questions and answers .....................................................................................................................................	128
	Using HP Sure Start (select models only) ..........................................................................................................	129
18	Power cord set requirements ....................................................................................................................	130
	Requirements for all countries and regions ......................................................................................................	130
	Requirements for speci c countries and regions .............................................................................................	130
19	Recycling ................................................................................................................................................	132
Index ...........................................................................................................................................................		133

xi

xii

1Product description

Category	Description
Product Name	HP ProBook 430 G3 Notebook PC
Processors	Intel® Core™ i7 processor, Dual Core, 6th generation (4-MB L3 cache, 15 W)
	6500U, 2.6 GHz/3.1 GHz Single Core Turbo
	Intel® Core i5 processors, Dual Core, 6th generation (3-MB L3 cache, 15 W)
	6300U, 2.4-GHz/3.0-GHz Single Core Turbo processor
	6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
	Intel Core i3 processors, Dual Core, 6th generation (3-MB L3 cache, 15 W)
	6100U, 2.3-GHz processor/Intel HD Graphics 520
	Intel Pentium processor (2-MB L3 cache, 15 W)
	4405U, 2.1-GHz processor/Intel HD Graphics 510
	Intel Celeron processor (2-MB L3 cache, 15 W)
	3855U, 1.6-GHz processor/Intel HD Graphics 510
Chipset	Intel Skylake; integrated with processor
Graphics	Integrated UMA Graphics GT1 and GT2
	See processor category.
Panel	33.8-cm (13.3-inch), anti-glare, 1366x768, 220 nits
	eDP HD Flat(3.6 mm)/Slim (3.0 mm)
	1 or 2 WLAN antennas
	1 or 2 WLAN antennas, WWAN, camera
	1 or 2 WLAN antennas, camera
	Touch panel, 1 or 2 WLAN antennas, camera (Windows 8.1 or Windows 10 only)
Memory	Two customer-accessible memory module slots supporting up to 16 GB of RAM
	Supports dual-channel memory
	PC3L-12800, 1600-MHz, DDR3L SODIMMs
	Supports the following con gurations:
	●	16384 MB (8192 × 2; dual channel)
	●	12288 MB (8192 + 4096; dual channel)
	●	8192 MB (8192 × 1)
	●	8192 MB (4096 × 2; dual channel)
	●	6144 MB (4096 + 2048; dual channel)
	●	4096 MB (4096 × 1)
	●	2048 MB (2048 × 1)

1

Category	Description
Primary storage	Supports 7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard:
	●	1-TB, 5400-rpm
	●	500-GB, 7200-rpm
	●	500-GB, 5400-rpm
	●	500-GB, 5400-rpm, hybrid (8-GB SSD) MLC
Mini card	M.2 2280 SSD (NGFF), SATA-3
	Supports the following drives:
	●	256 GB TLC
	●	128 GB TLC
	Set as primary storage if selected.
Optical drive	Supports the following external SATA optical drive:
	DVD+/-RW SuperMulti DL
Audio/Visual	Integrated camera (720p HD)
	Supports “no camera” option
	Stereo speakers (2)
	Integrated dual-array microphone (webcam models only)
	Headphone/microphone combo jack
	HD audio with DTS Sound
	Conexant CX7501
Ethernet	Realtek RTL8111HSH 10/100/1000
	S3/S4/S5 wake on LAN (AC mode and battery mode)
	Ethernet cable not included
Wireless	Integrated WLAN options by way of wireless module:
	WLAN antennas built into display assembly
	Supports “no WLAN/Bluetooth” option
	●	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
	●	Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
	●	Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
	●	Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
	●	7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi +
		Bluetooth 4.0
	●	Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0

Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card

Integrated WWAN options by way of wireless module:

Two WWAN antennas built into display assembly (world-wide 5 band, con gured with panels)

Subscriber identity module (SIM) security (customer-accessible)

2Chapter 1 Product description

Category	Description
	Supports “no WWAN” option
	Supports the following WWAN modules:
	●	HP hs3110 HSPA+ Intel Mobile Broadband Module
	●	HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module
External media card	Digital Media Reader Slot
	Supports SD, SDHC, SDXC
Ports	Headphone/Microphone Combo Jack
	RJ-45 (Ethernet, includes link and activity lights)
	USB 3.0 (2)
	USB 2.0 (1)
	USB 2.0 powered port
	VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 60-GHz (hot plug/unplug
	with auto-detect)
	HDMI 1.4
	Multi-pin AC port
Keyboard/pointing devices	Keyboards
	HP Advanced Keyboard
	Backlit full-sized chiclet keyboard
	Full-sized, chiclet keyboard
	Spill-resistant keyboard
	Touchpad
	Touchpad gestures enabled by default: on/o button on board, taps enabled by default, -
	nger scrolling and zoom enabled by default, OSD (enable/disable), Win8 2 nger tap=right
	click, Win8 edge swipes
	Touchpad gestures disabled by default: 3 nger flick, 2 nger rotate, momentum motion, 1
	nger vertical scroll
Power requirements	Smart AC adapter with localized cable plug support:
	65-W Smart 4.5 mm AC adapter – EM
	45-W Smart 4.5 mm AC adapter
	45-W Smart 4.5 mm AC adapter (2 prong; Japan only)
	6-cell, 55-Wh, 3.0 Ah, Li-ion battery
	4-cell, 44-Wh, 2.8 Ah, Li-ion battery (long life)
	2-wire, 1.0 m power cord (for 2-prong adapter)
	3-wire, 1.8 m power cord
	3-wire, 1.0 m power cord
Security	Integrated ngerprint reader
	No	ngerprint reader option

Security lock

3

Category	Description
	TPM SLB9670 (FW ver. 1.2) n neon; soldered down)
	TPM support
Operating system	Operating system version:
	Windows 7 Service Pack 1
	Windows 8.1 Update
	Preinstalled:
	Windows 7 Professional 64
	Windows 7 Professional 64 – CPPP
	Windows 7 Professional 64 – StF MSNA
	Windows 7 Professional 32
	Windows 8.1 CH 64 – CPPP
	Windows 8.1 (EM) 64
	Windows 8.1 (EM) 64 – High End
	Windows 8.1 (ML) 64
	Windows 8.1 (ML) 64 – High End
	Windows 8.1 Professional 64
	Windows 8.1 Core for Higher Education ML 64
	Windows 8.1 Professional StF MSNA
	Windows 8.1 Professional StF MSNA EM
	Windows 10 Home 64
	Windows 10 Home 64 Single Language
	Windows 10 Home 64 Chinese Market
	Windows 10 Home 64 Chinese Market – CPPP
	Windows 10 Home 64 StF MSNA for Higher Education
	Windows 10 Home 64 High-end
	Windows 10 Home 64 High-end Single Language
	Windows 10 Home 64 High-end Chinese Market
	Windows 10 Professional 64
	Windows 10 Professional StF MSNA
	Windows 10 Professional StF MSNA EM
	Windows 10 Professional 64 Downgrade Windows 7 32
	Windows 10 Professional 64 Downgrade Windows 7 32 StF MSNA
	Windows 10 Professional 64 Downgrade Windows 7 64
	Windows 10 Professional 64 Downgrade Windows 7 64 StF MSNA
	Windows 10 Professional 64 Downgrade Windows 7 64 StF MSNA EM
	Ubuntu Linux 14.04
	Ubuntu Kylin Linux 14.04

4Chapter 1 Product description

Category	Description
	FreeDOS 2.0
	Restore Media (DRDVD/SRDVD):
	DRDVD Windows 10
	DRDVD Windows 8.1
	DRDVD Windows 7
	SRDVD Ubuntu Linux
	Restore Media (OSDVD):
	Windows 7 Professional 32
	Windows 7 Professional 64
	Windows 8.1 (Update) Professional 64
	Windows 8.1 (Update) Professional for Education 64
	Windows 8.1 (Update) 64
	Windows 8.1 (Update) Country peci c 64
	Windows 8.1 (Update) Emerging Market 64
	Web-only support:
	Windows 7 Professional 32
	Windows 7 Enterprise 64
	Windows 7 Enterprise 32
	Windows 8.1 Enterprise 64
	Windows 10 Enterprise
	ert ed
	Microsoft WHQL
Serviceability	End-user replaceable parts:
	AC adapter
	Battery (system)
	Hard drive
	Memory module
	WLAN module
	Keyboard

5

2Components

Right

Component		Description
(1)	USB 3.0 ports (2)	Connect an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(2)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed High De nition Multimedia
		Interface (HDMI) device.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (right): The network is connected.
		●	Amber (left): Activity is occurring on the network.
(5)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

6Chapter 2 Components

Left

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

		●	: The battery is not charging.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(4)	USB 2.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.

Left 7

Component		Description
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this document:
		Windows 7:
		Select Start > All Programs > HP Help and Support > HP
		Documentation.
		Windows 8.1:
		From the Start screen, type support, and then select the HP
		Support Assistant app.
		‒ or –
		From the Windows desktop, click the question mark icon in the
		noti	cation area, at the far right of the taskbar.
		Windows 10:
		Select Start, select All apps, select HP Help and Support, and
		then select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(6)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
(7)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard
			drive.

8Chapter 2 Components

Display

Component		Description
(1)	WLAN antennas (2)* (select products only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	WWAN antennas (2)* (select products only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light (select products only)	On: The webcam is in use.
(5)	Webcam (select products only)	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the webcam:

Windows 7: Select Start > All Programs > Communication and Chat

> HP Webcam.

Windows 8.1: Access HP Support Assistant from the Start screen by selecting the HP Support Assistant app.

Display 9

Component	Description
	Windows 10: Type camera in the taskbar search box, and then
	select Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:

Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation.

Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Top

TouchPad

Component		Description
(1)	TouchPad on/o button	Turns the TouchPad on and o .
(2)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(3)	Left TouchPad button	Functions like the left button on an external mouse.
(4)	Right TouchPad button	Functions like the right button on an external mouse.

10 Chapter 2 Components

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	White: Computer sound is on.
(7)	TouchPad light	●	Amber: The TouchPad is o .
		●	: The TouchPad is on.

Top 11

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

Windows 7: Select Start > Control Panel > System and Security

> Power Options.

Windows 8.1: From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

Windows 10: Type power in the taskbar search box, and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power Options.

12 Chapter 2 Components

Component		Description
(2)	Speakers (2)	Produce sound.
(3)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.
		A wireless network must be set up before a wireless connection is
		possible.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Top 13

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
(3)	Windows key	Windows 7: Displays the Windows Start menu.
		Windows 8.1: Returns you to the Start screen from an open app
		or the Windows desktop.
		NOTE: Pressing the Windows key again will return you to the
		previous screen.
		Windows 10: Opens the Windows Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.
(5)	Embedded numeric keypad	A numeric keypad superimposed over the keyboard alphabet
		keys that enables you to add, subtract, and perform other
		numeric tasks. When num lock is on, the keypad can be used like
		an external numeric keypad.
(6)	Windows application key	Windows 7: Displays a shortcut menu for items beneath the
		cursor.
		Windows 8.1: Displays options for a selected object.
		Windows 10: Displays options for a selected object.
(7)	num lock key	Turns the embedded numeric keypad on and o .

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Bottom

Component		Description
(1)	Battery release latches (2)	Release the battery.
(2)	Battery bay	Holds the battery.
(3)	Vents (3)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
		NOTE: The vents shown in this illustration may vary
		depending on your computer model.
(4)	Service door	Provides access to the hard drive bay, the wireless LAN
		(WLAN) module slot, the WWAN module slot, the SIM
		connector, and the memory module slots.

Bottom 15

Component		Description
		CAUTION: To prevent an unresponsive system, replace
		the wireless module only with a wireless module
		authorized for use in the computer by the governmental
		agency that regulates wireless devices in your country or
		region. If you replace the module and then receive a
		warning message, remove the module to restore computer
		functionality, and then contact support.
		To access Help and Support in Windows 7: Select Start >
		Help and Support.
		To access HP Support Assistant: in Windows 8.1: From the
		Start screen, select the HP Support Assistant app.
		Windows 10:
		Type support in the taskbar search box, and then select
		the HP Support Assistant app.
		- or -
		Click the question mark icon in the taskbar.
(5)	SIM connector	Supports a wireless subscriber identity module (SIM). The
		SIM connector is located under the service door.

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Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 17

Inserting a SIM card (select products only)

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.

To insert a SIM card, follow these steps:

1.Turn o the computer by using the Shut down command.

2.Close the display.

3.Disconnect all external devices connected to the computer.

4.Unplug the power cord from the AC outlet.

5.Turn the computer upside down on a flat surface, with the battery bay toward you.

6.Remove the battery.

7.Remove the service door.

8.Insert the SIM card (1) into the SIM locking hinged connector, and gently push the SIM card until it is rmly seated. Rotate the hinge (2) down to secure the SIM card into the connector.

NOTE: The SIM card in your computer may look slightly di erent from the illustration in this section.

NOTE: See the image in the service bay to determine which way the SIM card should be inserted into your computer.

9.Replace the service door.

10.Replace the battery.

NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.

11.Reconnect external power.

12.Reconnect external devices.

13.Turn on the computer.

To remove a SIM card, rotate the SIM connector hinge upward, and then remove the SIM card from the connector.

18 Chapter 2 Components