HP ProBook 640 G1, ProBook 645 G1, ProBook 650 G1, ProBook 655 G1s Maintenance and Service Guide

HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC

Maintenance and Service Guide

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2015 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. Intel, Celeron, and Core are U.S. registered trademarks of Intel Corporation. AMD is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: October 2015

Second Edition: April 2015

First Edition: November 2013

Document Part number: 728342-003

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10 or Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 or Windows 8 functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware

and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component identification .................................................................................................................	9
Display ...................................................................................................................................................................	9
Buttons and fingerprint reader (select models only) .........................................................................................	11
Keys ......................................................................................................................................................................	13
Lights ...................................................................................................................................................................	15
TouchPad .............................................................................................................................................................	17
Front .....................................................................................................................................................................	18
Left side ...............................................................................................................................................................	19
Right side .............................................................................................................................................................	21
Rear (select models only) ....................................................................................................................................	22
Bottom .................................................................................................................................................................	23
3 Illustrated parts catalog ..............................................................................................................................	25
Service tag ...........................................................................................................................................................	25
Computer major components .............................................................................................................................	27
Display assembly subcomponents .....................................................................................................................	43
Cables ...................................................................................................................................................................	45
Plastics Kit ...........................................................................................................................................................	46
Mass storage devices ..........................................................................................................................................	47
Miscellaneous parts .............................................................................................................................................	49
4 Removal and replacement procedures preliminary requirements ....................................................................	51
Tools required ......................................................................................................................................................	51
Service considerations ........................................................................................................................................	51
Plastic parts .......................................................................................................................................	51
Cables and connectors ......................................................................................................................	52
Drive handling ...................................................................................................................................	52
Grounding guidelines ...........................................................................................................................................	52
Electrostatic discharge damage .......................................................................................................	52
Packaging and transporting guidelines .........................................................................	54
Workstation guidelines ................................................................................	54
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	56
Component replacement procedures .................................................................................................................	56

v

Battery ...............................................................................................................................................	56
Service cover .....................................................................................................................................	57
Hard drive ..........................................................................................................................................	58
Modem module (select models only) ...............................................................................................	61
Primary memory module ..................................................................................................................	62
Expansion memory module ..............................................................................................................	64
WWAN module (select models only) .................................................................................................	65
WLAN module ....................................................................................................................................	67
Optical drive ......................................................................................................................................	69
Solid-state drive ................................................................................................................................	70
Keyboard ...........................................................................................................................................	72
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	79
Fan and heat sink assembly ................................................................................................................................	79
Base enclosure .....................................................................................................................................................	82
USB board ............................................................................................................................................................	85
Power button board .............................................................................................................................................	86
Fingerprint reader board .....................................................................................................................................	87
Smart card reader ................................................................................................................................................	88
System board .......................................................................................................................................................	89
Speakers ..............................................................................................................................................................	95
Function button board .........................................................................................................................................	96
Processor .............................................................................................................................................................	98
TouchPad ...........................................................................................................................................................	100
Power connector cable ......................................................................................................................................	101
RTC battery ........................................................................................................................................................	103
Display assembly ...............................................................................................................................................	104
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 .......................................................................	109
Using Computer Setup .......................................................................................................................................	109
Starting Computer Setup ................................................................................................................	109
Navigating and selecting in Computer Setup .................................................................................	110
Restoring factory settings in Computer Setup ...............................................................................	110
Updating the BIOS ...........................................................................................................................	111
Determining the BIOS ...................................................................................................	111
Downloading a BIOS update .........................................................................................	111
Changing the boot order using the f9 prompt ................................................................................	112
TPM BIOS settings (select products only) .........................................................................................................	113
Using HP Sure Start (select products only) .......................................................................................................	113

vi

8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 ................................................................................	114
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	115
9 Computer Setup .........................................................................................................................................	116
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics ...................................................	116
Using Computer Setup ....................................................................................................................	116
Starting Computer Setup ..............................................................................................	116
Navigating and selecting in Computer Setup ...............................................................	116
Restoring default settings in Computer Setup ............................................................	117
Updating the BIOS .........................................................................................................	117
Determining the BIOS version ....................................................................	117
Downloading a BIOS update .......................................................................	118
Using MultiBoot ...............................................................................................................................	119
About the boot device order .........................................................................................	119
Choosing MultiBoot preferences ..................................................................................	119
Setting a new boot order in Computer Setup ............................................	119
Dynamically choosing a boot device using the f9 prompt ........................	120
Setting a MultiBoot Express prompt ..........................................................	120
Entering MultiBoot Express preferences ...................................................	120
Using HP PC Hardware Diagnostics (UEFI) (select models only) ....................................................	120
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................................	121
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ..........................	121
Using Computer Setup ....................................................................................................................	121
Starting Computer Setup ..............................................................................................	121
Navigating and selecting in Computer Setup ...............................................................	121
Restoring factory settings in Computer Setup ............................................................	122
Updating the BIOS .........................................................................................................	123
Determining the BIOS version ....................................................................	123
Downloading a BIOS update .......................................................................	123
Using MultiBoot ...............................................................................................................................	124
About the boot device order .........................................................................................	124
Choosing MultiBoot preferences ..................................................................................	124
Setting a new boot order in Computer Setup ............................................	124
Dynamically choosing a boot device using the f9 prompt ........................	125
Setting a MultiBoot Express prompt ..........................................................	125
Entering MultiBoot Express preferences ...................................................	125
Using HP PC Hardware Diagnostics (UEFI) (select models only) ....................................................	127
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............................	127

vii

10 Specifications ..........................................................................................................................................	128
Computer specifications ....................................................................................................................................	128
Hard drive specifications ...................................................................................................................................	128
Hard drive specifications (continued) ...............................................................................................................	129
11 Backup and recovery – Windows 10 ...........................................................................................................	131
Creating recovery media and backups ..............................................................................................................	131
Creating HP Recovery media (select products only) ......................................................................	132
Using Windows Tools ........................................................................................................................................	133
Restore and recovery ........................................................................................................................................	133
Recovering using HP Recovery Manager ........................................................................................	134
What you need to know before you get started ..........................................................	134
Using the HP Recovery partition (select products only) ..............................................	135
Using HP Recovery media to recover ...........................................................................	135
Changing the computer boot order ..............................................................................	136
Removing the HP Recovery partition (select products only) .......................................	136
12 Backup and recovery ................................................................................................................................	137
Windows 8 .........................................................................................................................................................	137
Backing up your information ..........................................................................................................	137
Performing a system recovery .......................................................................................................	137
Using the Windows recovery tools ...............................................................................	137
Using f11 recovery tools ..............................................................................................	138
Using Windows operating system media (purchased separately) ..............................	139
Using Windows Refresh or Windows Reset ..................................................................	140
Using HP Software Setup ..............................................................................................	140
Windows 7 .........................................................................................................................................................	141
Creating recovery media and backups ...........................................................................................	141
Guidelines .....................................................................................................................	141
Creating recovery media with HP Recovery Disc Creator (select models only) ..........	141
Creating recovery media ............................................................................	142
Backing up your information ........................................................................................	142
Performing a system recovery .......................................................................................................	143
Using the Windows recovery tools ...............................................................................	144
Using f11 recovery tools (select models only) ............................................................	144
Using Windows 7 operating system media ..................................................................	145
SUSE Linux - Backup and recovery ....................................................................................................................	146
Creating backups .............................................................................................................................	146
Backing up your information ..........................................................................................................	146
Performing a system recovery .......................................................................................................	147

viii

	Remove everything and reinstall SLED ..........................................................................................	147
13	Statement of Volatility ............................................................................................................................	149
	Non-volatile memory usage .............................................................................................................................	150
	Questions and answers .....................................................................................................................................	152
14	Power cord set requirements ....................................................................................................................	154
	Requirements for all countries .........................................................................................................................	154
	Requirements for specific countries and regions .............................................................................................	154
15	Recycling ................................................................................................................................................	156
Index ...........................................................................................................................................................		157

ix

x

1Product description

Category	Description
Product Name	HP ProBook 640 G1 Notebook PC
	HP ProBook 645 G1 Notebook PC
	HP ProBook 650 G1 Notebook PC
	HP ProBook 655 G1 Notebook PC
Processors	● Intel™ Core® i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad
	core, 47 W)
	● Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,
	37 W)
	● Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,
	37 W)
	● Intel Core i7-4610M 3.0-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-
	MB L3 cache, dual core, 37 W)
	● Intel Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600-MHz FSB,
	4.0-MB L3 cache, 37W)
	● Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-
	MB L3 cache, dual core, 37 W)
	● Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0-
	MB L3 cache, dual core, 37 W)
	● Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-
	MB L3 cache, dual core, 37 W)
	● Intel Dual Core i5-4200M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core,
	37 W)
	● Intel Dual Core i3-4100M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
	● Intel Celeron® 2950M 2.00-GHz processor (2.0-MB L3 cache, dual core, 37 W)
	● AMD® Quad Core A10-5750M with Radeon HD 8650G Graphics (3.5 GHz/2.5 GHz; 4.0-MB
	L2 cache, 35W)
	● AMD Quad Core A10-4600M with Radeon HD 7660G Graphics (3.2 GHz/2.3 GHz; 4.0-MB
	L2 cache, 35W)
	● AMD Quad Core A8-5550M with Radeon HD 8550G Graphics (3.1 GHz/2.1 GHz; 4.0-MB
	L2 cache, 35W)
	● AMD Quad Core A8-4500M with Radeon HD 7640G Graphics (2.8 GHz/1.9 GHz; 4.0-MB
	L2 cache, 35W)
	● AMD Quad Core A6-5350M with Radeon HD 8450G Graphics (3.5 GHz/2.9 GHz; 4.0-MB
	L2 cache, 35W)

1

Category	Description
Processors (continued)	● AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz; 4.0-MB
	L2 cache, 35W)
	● AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz; 4.0-MB
	L2 cache, 35W)
	● AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz; 4.0-MB
	L2 cache, 35W)
Chipset	Mobile Intel QM87
	Mobile Intel HM87
Fusion Controller Hub	AMD A76M Fusion Controller Hub (FCH)
Graphics	Switchable graphics:
	● Intel HD Graphics 4600 with shared video memory
	● AMD Radeon HD 8750M
	Support for hybrid (switchable) graphics
	Frame buffer width 128-bit
	Support dual-display ports through the dock
	Support for up to 4 total displays with discrete configurations (through Advanced Docking
	Station)
	Support AMD Eyefinity Technology (with AMD Discrete graphics)
Panel	● 14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72%
	CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN
	● 14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72%
	CG, 1.3-mm + PSR slim design eDP panel) with WWAN
	● 14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72%
	CG, 1.3-mm + PSR slim design eDP panel) with WWAN
	● 14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72%
	CG, 1.3-mm + PSR slim design eDP panel)
	● 14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
	panel) with camera and WWAN
	● 14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
	panel) with WWAN
	● 14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
	panel) with camera
	● 14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP
	panel)
	● 14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
	panel) with camera and WWAN
	● 14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
	panel) with WWAN
	● 14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
	panel) with camera
	● 14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP
	panel)
	● 15.6-in., full high-definition (FHD), AntiGlare (AG) SVA (1920×1080 resolution, 300 nits,
	60% CG, 1.2-mm slim design eDP panel) with camera and WWAN

2Chapter 1 Product description

Category	Description
Panel (continued)	● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP
	panel) with WWAN
	● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP
	panel) with camera
	● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP
	panel)
	● 15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with
	camera and WWAN
	● 15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with
	WWAN
	● 15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with
	camera
	● 15.6-in. HD AG SVA (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP
	panel)
	All panels are 16:9 aspect ratio
Memory	Two customer-accessible/upgradable memory module slots
	Support for DDR3L 1600-MHz PC3-12800 dual channel memory
	Support for 16384-MB of system RAM in the following configurations:
	● 16384-MB total system memory (8192-MB×2 or 4096-MB×4)
	● 12288-MB Total system semory (8192-MB + 4096-MB)
	● 8192-MB total system memory (8192-MB or 4096-MB×2)
	● 8192-MB total system memory (8192-MB×1)
	● 6144-MB Total system memory (4096-MB + 2048-MB)
	● 4096-MB total system memory (4096-MB×1)
	● 2048-MB total system memory (2048-MB×1)
Flash cache	32-GB MLC SATA-3 module (Intel Smart Response Technology (SRT)
	Dedicated MiniCard slot
	Support for no flash cache option
	Fast Flash Standby not supported
	Not available on computer models equipped with WWAN capability, a solid-state drive (SSD),
	or a self-encrypted drive (SED)
	Not available on computer models equipped with the Linux operating system
MiniCard solid-state drive	256-GB SATA-3 solid-state drive
	180-GB SATA-3 solid-state drive
	128-GB mSATA solid-state drive
	solid-state drive is set as primary storage if selected; hard drive becomes secondary storage
Hard drive	Support for 6.35-cm (2.5-in.) hard drives in 7.0-mm (.28-in.) and 9.5-mm (.37-in.) thickness
	Support for Serial ATA
	Support for 3D DriveGuard hard drive protection
	Support toolless removal

3

Category	Description
Hard drive (continued)	Support for the following hard drives:
	●	1-TB, 5400-rpm, 9.5-mm
	●	750-GB, 7200-rpm, 7.0-mm
	●	500-GB, 7200-rpm, 7.0-mm
	●	500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the
		Windows 8, Windows 7, or Windows 8 downgrade operating systems)
	●	500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer models
		equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
	●	320-GB, 7200-rpm, 7.0-mm
	Support for the following 6.35-cm (2.5-in.) solid-state drives:
	●	256-GB SATA-3 self-encrypting solid-state drive (not available on computer models
		equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
	●	180-GB SATA-3 solid-state drive
	●	128-GB SATA-3 solid-state drive
Upgrade drive	Support for the following 9.5-mm (.37-in.) , SATA optical drives:
	●	Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
	●	DVD±RW SuperMulti Double-Layer Drive
	●	DVD-ROM Drive
	Support for 6.35-cm (2.5-in.) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in.) and 9.5-
	mm (.37-in.) thicknesses
	Support for the following 6.35-cm (2.5-in.) SATA III solid-state drives:
	●	512-GB solid-state drive
	●	256-GB SED solid-state drive (not available on computer models equipped with the
		Windows 8, Windows 7, or Windows 8 downgrade operating systems)
	Supports for no Upgrade drive option (bezel)
Audio and video	Stereo speakers
	Dual array microphone (select models only)
	HD Audio with DTS Studio sound
	DTS sound+
	Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)
	Support for no webcam option
Ethernet	Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection (select
	models only)
	Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only)
	Support for Power Optimizer
	Intel Stable Image Platform Program (SIPP)
Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Support for the following WLAN formats:

4Chapter 1 Product description

Category	Description
Wireless (continued)	●	Intel 802.11 a/b/g/n 2×2 + BT 4.0 Combo Adapter
	●	Intel 802.11 2×2 AC + BT 4.0 Combo Adapter
	●	Intel 802.11 2×2 a/b/g/n + BT 4.0 Combo Adapter
	●	Intel 802.11 2×2 a/b/g/n
	●	Broadcom 802.11 a/b/g/n 2×2 + BT 4.0 LE PCIe+USB HMC WW Combo Adapter
	●	Atheros 802.11 b/g/n 1×1 + BT 4.0 Combo Adapter
	●	Atheros 802.11 b/g/n 1×1
	Integrated wireless wide area network (WWAN) options by way of wireless module (select
	models only)
	Two WWAN antennas built into display assembly
	Security provided by subscriber identify module (SIM), slot located in battery bay
	Support for the following WWAN formats:
	●	HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
	●	HP lt4112 LTE/HSPA+ Mobile Broadband Module
	●	HP hs3110 HSPA+ Mobile Broadband Module
External media cards	Digital Media Reader Slot with push-push technology. Reads data from and writes data to
	digital memory cards such as Secure Digital (SD).
Ports	●	AC adapter, HP Smart
	●	Audio-in. (mono microphone)/audio-out (stereo headphone) combo jack
	●	Battery (secondary)
	●	DisplayPort 1.2
	●	Docking
	●	RJ-45 (Ethernet)
	●	USB 3.0 (3 or 4)
	●	USB 3.0 charging (1)
	●	VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug
		and unplug and autodetection for correct output to wide-aspect vs. standard
		aspect video
Keyboard/pointing devices	Full-size, spill-resistant keyboard with drain and numeric keypad
	Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
	zoom as default
	Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus TouchPad
	with 3 TouchPad buttons)
	DuraKeys
	Spill Resistant with drain
	TouchPad requirements:
	●	On/off button
	●	Support for 2-way scroll
	●	Taps enabled by default

5

Category	Description
Keyboard/pointing devices	●	Gestures enabled by default:
(continued)		◦	2-finger scrolling
		◦	2-finger zoom (pinch)
Power requirements	Support for the following AC adapters:
	●	90-W, HP Smart Adapter
	●	65-W, HP Smart Adapter
	Support for the following batteries
	●	9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery
	●	6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery
	●	6-cell cylindrical 55-WHr, 2.55-Ah, Li-ion battery
	●	3-cell cylindrical 33-WHr, 2.0-Ah, Li-ion battery
Security	Support security lock
	Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive Lock
	(For the People's Republic of China and Asia Pacific countries and regions, disabled
	but available)
	Fingerprint reader (select models only)
	Integrated smart card reader
Operating system	Preinstalled:
	●	Windows 10 Home 64-bit
	●	Windows 10 Home 64-bit High-end
	●	Windows 10 Home 64-bit Chinese Market
	●	Windows 10 Home 64-bit Chinese Market (CPPP)
	●	Windows 10 Home 64-bit Chinese Market High-end
	●	Windows 10 Home 64-bit Single Language
	●	Windows 10 Home 64-bit Single Language High-end
	●	Windows 10 Home 64-bit StF MSNA for Higher Education
	●	Windows 10 Professional 64-bit
	●	Windows 10 Professional 64-bit – StF MSNA Emerging Markets
	●	Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit
	●	Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit StF MSNA
		Emerging Markets
	●	Windows 10 Professional 64-bit Downgrade to Windows 7 32-bit
	●	Windows 10 Professional 64-bit Downgrade to Windows 7 32-bit StF MSNA
		Emerging Markets
	●	Windows 8.1 Professional 64-bit
	●	Windows 8.1 Professional 64-bit (MSNA)
	●	Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
	●	Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image

6Chapter 1 Product description

Category	Description
Operating system (continued)	Preinstalled:
	●	Windows 8.1 Chinese Market 64-bit
	●	Windows 8.1 Emerging Market 64-bit
	●	Windows 8.1 Multi-Language 64-bit
	●	Windows 8 Professional 64-bit
	●	Windows 8 Multi-Language 64-bit
	●	Windows 8 Emerging Market 64-bit
	●	Windows 8 CH 64-bit (available only in the People's Republic of China with
		Hardware Kit)
	●	Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image (not
		supported in the People's Republic of China)
	●	Windows 7 Professional 64-bit
	●	Windows 7 Professional 64-bit MSNA
	●	Windows 7 Professional 32-bit
	●	Windows 7 Professional 32-bit MSNA
	●	Windows 7 Home Premium 64-bit
	●	Windows 7 Home Premium 32-bit
	●	Windows 7 Basic 32-bit
	●	FreeDOS 2.0
	●	SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer
		models equipped with WWAN capability or Blu-ray ROM DVD±RW SuperMulti Double-
		Layer Drive
	Restore media:
	●	DRDVD Windows 10 (available with any Windows 10 operating system, required with
		any Windows 10 downgrade operating system)
	●	DRDVD Windows 8.1 (available with any Windows 8 localization, required for any
		Windows 8.1 Professional downgrade operating system)
	●	DRDVD Windows 8 (available with any Windows 8 localization, required for any
		Windows 8 Professional downgrade operating system)
	●	DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional
		downgrade loc)
	●	SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with FreeDOS
		and SuSE Linux)
	Restore media-OSDVD:
	●	Windows 10 Professional 64-bit (available only and required with Windows 10
		downgrade operating system except in Asia and the People's Republic of China)
	●	Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OS except
		ASIA and the People's Republic of China)
	●	Windows 8 64-bit (for service only)
	●	Windows 8 Country-Specific 64-bit (for service only)
	●	Windows 8 Emerging Market 64-bit (for service only)

7

Category	Description
Operating system (continued)	Restore media-OSDVD:
	●	Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade
		operating systems)
	●	Windows 7 Professional 64 -bit (available with any Windows 8 Professional or
		Windows 7 Professional downgrade loc, not available in the People's Republic of China)
	Certified:
	●	Microsoft WHQL
	●	SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
	Web-only support:
	●	Windows 10 Enterprise 64-bit
	●	Windows 8.1 Professional 64-bit
	●	Windows 8.1 Enterprise 64-bit
	●	Windows 8.1 Multi-Language 64-bit
	●	Windows 8.1 Emerging Market 64-bit
	●	Windows 8.1 Chinese Market 64-bit
	●	Windows 8 Enterprise 64-bit
	●	Windows 7 Ultimate 64-bit
	●	Windows 7 Ultimate 32-bit
	●	Windows 7 Enterprise 64-bit
	●	Windows 7 Enterprise 32-bit
	●	Windows 7 Professional 32-bit
	●	Windows 7 Basic 64-bit
	●	Windows 7 Basic 32-bit
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Battery (system)
	●	Hard drive
	●	Keyboard
	●	Memory modules (2, one primary and one expansion)
	●	Optical drive
	●	solid-state drive
	●	WLAN module
	●	WWAN module

8Chapter 1 Product description

2External component identification

Display

NOTE: Your computer may look slightly different from the illustration in this section.

Component		Description
(1)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless local
		area networks (WLAN).
(2)	WWAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWAN).
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures still photographs.
		For information on using the webcam:

● Windows 10 – Type camera in the taskbar search box, and then select Camera.

● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

● Windows 7 – Select Start > All Programs > Communication

and Chat > HP WebCam.

Display 9

Component		Description
(6)	Internal display switch	Turns off the display or initiates Sleep if the display is closed while
		the power is on.

NOTE: The display switch is not visible on the outside of the computer.

NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8 or Windows 7:

▲Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

10 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

NOTE: Your computer may look slightly different from the illustration in this section.

Component		Description
(1)	Power button	●	When the computer is off, press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button will
		result in the loss of unsaved information.
		To learn more about your power settings:
		Windows 10: Type power in the taskbar search box, and then
		select Power and sleep settings.
		– or –
		Right-click the Start button, and then select Power Options.
		Windows 8: See your power options. From the Start screen, type
		power, select Settings, and then select Power Options.
		Windows 7: See your power options. Select Start > Control Panel
		> System and Settings > Power Options.
(2)	Speakers (2)	Produce sound.

Buttons and fingerprint reader (select models only) 11

Component		Description
(3)	Wireless button	Turns the wireless feature on or off but does not establish a
		wireless connection.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select models only)	Allows a fingerprint logon to Windows, instead of a password
		logon.

12 Chapter 2 External component identification

Keys

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lk key, the esc key, or
		the b key.
(3)	Windows button	Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows button again will return you to
		the previous screen.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.
(5)	Windows applications key	Displays options for a selected object.
(6)	Embedded numeric keypad	When the keypad is turned on, it can be used like an external
		numeric keypad.
		Each key on the keypad performs the function indicated by the
		icon in the upper-right corner of the key.
(7)	num lk key	Turns the embedded numeric keypad on and off when pressed
		in combination with the fn key.

Keys 13

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lk key, the esc key, or
		the b key.
(3)	Windows button	Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows button again will return you to
		the previous screen.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.
(5)	num lk key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(6)	Integrated numeric keypad	When num lk has been enabled, it can be used like an external
		numeric keypad.

14 Chapter 2 External component identification

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	Off: The computer is off.
(2)	Caps lock light	On: Caps lock is on.
(3)	TouchPad light	●	Amber: The TouchPad is off.
		●	Off: The TouchPad is on.
(4)	Microphone mute light	●	Amber: Microphone sound is off.
		●	Off: Microphone sound is on.
(5)	Num lock light	On: Num lock is on.
(6)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device and/or a Bluetooth®
			device, is on.
		●	Amber: All wireless devices are off.
(7)	Mute light	●	Amber: Computer sound is off.
		●	White: Computer sound is on.

Lights 15

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	Off: The computer is off.
(2)	Microphone mute light	●	Amber: Microphone sound is off.
		●	Off: Microphone sound is on.
(3)	Num lock light	On: Num lock is on.
(4)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device and/or a Bluetooth®
			device, is on.
		●	Amber: All wireless devices are off.
(5)	Mute light	●	Amber: Computer sound is off.
		●	White: Computer sound is on.
(6)	Caps lock light	On: Caps lock is on.
(7)	TouchPad light	●	Amber: The TouchPad is off.
		●	Off: The TouchPad is on.

16 Chapter 2 External component identification

TouchPad

Component		Description
(1)	Pointing stick (select models only)	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button (select models only)	Functions like the left button on an external mouse.
(3)	TouchPad on/off button	Turns the TouchPad on and off.
(4)	Left TouchPad button	Functions like the left button on an external mouse.
(5)	Right pointing stick button (select models only)	Functions like the right button on an external mouse.
(6)	TouchPad zone	Moves the pointer and selects or activates items on the screen.
(7)	Right TouchPad button	Functions like the right button on an external mouse.

TouchPad 17

Front

Component		Description
(1)	Wireless light	●	White: An integrated wireless device, such as a
			wireless local area network (WLAN) device and/or a
			Bluetooth® device, is on.
		●	Amber: All wireless devices are off.
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	Off: The computer is off.
(3)	AC adapter/Battery light	●	White: The computer is connected to external power
			and the battery is charged from 90 to 99 percent.
		●	Amber: The computer is connected to external power
			and the battery is charged from 0 to 90 percent.
		●	Blinking amber: A battery that is the only available
			power source has reached a low battery level. When
			the battery reaches a critical battery level, the
			battery light begins blinking rapidly.
		●	Off: The battery is fully charged.
(4)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

18 Chapter 2 External component identification

Left side

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	RJ-45 (network) jack/lights (2)	Connects a network cable.
		●	Amber (left): The network is showing activity.
		●	Green (right): The network is connected.
(3)	USB 3.0 charging port	Connects optional USB 3.0 devices and provides enhanced USB
		power performance. The USB charging port can also charge
		select models of cell phones and MP3players, even when the
		computer is off
(4)	Memory card reader	Reads data from and writes data to memory cards such as
		Secure Digital (SD).
(5)	USB 3.0 port	Connects optional USB 3.0 devices and provide enhanced USB
		power performance.
(6)	Upgrade bay (optical drive shown)	The upgrade bay can hold either a hard drive or an optical drive
		that reads and writes (select models only) to an optical disc. It
		can also hold a weight saver option.
(7)	Optical drive eject button (select models only)	Releases the optical drive disc tray.
(8)	ExpressCard slot or smart card reader	Supports optional ExpressCards or smart cards.
	(depending on the configuration)

Component		Description
(1)	Power connector	Connects an AC adapter.

Left side 19

Component		Description
(2)	RJ-45 (network) jack/lights (2)	Connects a network cable.
		●	Amber (left): The network is showing activity.
		●	Green (right): The network is connected.
(3)	USB 3.0 charging port	Connects optional USB 3.0 devices and provides enhanced USB
		power performance. The USB charging port can also charge
		select models of cell phones and MP3 players, even when the
		computer is off.
(4)	Memory card reader	Reads data from and writes data to memory cards such as
		Secure Digital (SD).
(5)	USB 3.0 ports (2)	Connect optional USB 3.0 devices and provide enhanced USB
		power performance.
(6)	Upgrade bay (optical drive shown)	The upgrade bay can hold either a hard drive or an optical drive
		that reads and writes (select models only) to an optical disc. It
		can also hold a weight saver option.
(7)	Optical drive eject button (select models only)	Releases the optical drive disc tray.
(8)	ExpressCard slot or smart card reader	Supports optional ExpressCards or smart cards.
	(depending on the configuration)

20 Chapter 2 External component identification