HP ProBook 450 G3 Maintenance and Service Guide

HP ProBook 450 G3 Notebook PC

Maintenance and Service Guide

© Copyright 2015 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 824660-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent cat on ..................................................................................................................	7
Display ....................................................................................................................................................................	7
Top ..........................................................................................................................................................................	8
TouchPad .............................................................................................................................................	8
Lights ...................................................................................................................................................	9
Buttons, speakers, and ngerprint reader ........................................................................................	10
Keys ...................................................................................................................................................	11
Front .....................................................................................................................................................................	12
Bottom .................................................................................................................................................................	13
Left .......................................................................................................................................................................	15
Right .....................................................................................................................................................................	16
Labels ...................................................................................................................................................................	17
3 Illustrated parts catalog ..............................................................................................................................	18
Computer major components ..............................................................................................................................	18
Plastics Kit ...........................................................................................................................................................	22
Display components ............................................................................................................................................	23
Cable Kit ...............................................................................................................................................................	24
Mass storage devices ...........................................................................................................................................	25
Miscellaneous parts .............................................................................................................................................	26
4 Removal and replacement procedures preliminary requirements ....................................................................	28
Tools required ......................................................................................................................................................	28
Service considerations .........................................................................................................................................	28
Plastic parts .......................................................................................................................................	28
Cables and connectors ......................................................................................................................	29
Drive handling ...................................................................................................................................	29
Grounding guidelines ........................................................................................................................	30
Electrostatic discharge damage .....................................................................................	30
Packaging and transporting guidelines .......................................................	31
Workstation guidelines ................................................................................	31
Equipment guidelines ...................................................................................	32

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	33
Component replacement procedures ..................................................................................................................	33
Battery ...............................................................................................................................................	34
Service doors .....................................................................................................................................	35
Optical drive .......................................................................................................................................	37
Hard drive ..........................................................................................................................................	39
Memory modules ...............................................................................................................................	41
WLAN/Bluetooth combo card ............................................................................................................	43
WWAN module ...................................................................................................................................	45
M.2 solid-state drive .........................................................................................................................	47
Keyboard ...........................................................................................................................................	48
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	53
Component replacement procedures ..................................................................................................................	53
Top cover ...........................................................................................................................................	53
Fingerprint reader assembly .............................................................................................................	57
Power button board ..........................................................................................................................	59
USB/audio board ................................................................................................................................	61
Function board ..................................................................................................................................	63
Card reader board ..............................................................................................................................	65
Fan .....................................................................................................................................................	67
Optical drive connector cable ............................................................................................................	69
Battery connector cable ....................................................................................................................	70
System board ....................................................................................................................................	71
RTC battery ........................................................................................................................................	74
Speaker assembly .............................................................................................................................	76
Heat sink assembly ...........................................................................................................................	78
Display assembly ...............................................................................................................................	81
Power connector and cable ...............................................................................................................	86
7 Computer Setup (BIOS) and MultiBoot in Windows 7 .......................................................................................	87
Using Computer Setup .........................................................................................................................................	87
Starting Computer Setup ..................................................................................................................	87
Navigating and selecting in Computer Setup ...................................................................................	87
Restoring factory settings in Computer Setup .................................................................................	88
Updating the BIOS .............................................................................................................................	88
Determining the BIOS version .........................................................................................	88
Downloading a BIOS update ...........................................................................................	89
Using MultiBoot ...................................................................................................................................................	89
About the boot device order .............................................................................................................	89

viii

Choosing MultiBoot preferences .......................................................................................................	90
Setting a new boot order in Computer Setup .................................................................	90
Dynamically choosing a boot device using the f9 prompt .............................................	90
Setting a MultiBoot Express prompt ..............................................................................	91
Entering MultiBoot Express preferences ........................................................................	91
Using HP Sure Start (select models only) ............................................................................................................	91
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 .....................................................................................	92
Using Computer Setup .........................................................................................................................................	92
Starting Computer Setup ..................................................................................................................	92
Navigating and selecting in Computer Setup ...................................................................................	92
Restoring factory settings in Computer Setup .................................................................................	93
Updating the BIOS .............................................................................................................................	93
Determining the BIOS version .........................................................................................	93
Downloading a BIOS update ...........................................................................................	94
Using MultiBoot ...................................................................................................................................................	95
About the boot device order .............................................................................................................	95
Choosing MultiBoot preferences .......................................................................................................	95
Setting a new boot order in Computer Setup .................................................................	95
Dynamically choosing a boot device using the f9 prompt .............................................	96
Setting a MultiBoot Express prompt ..............................................................................	96
Entering MultiBoot Express preferences ........................................................................	96
Using HP Sure Start (select models only) ............................................................................................................	97
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	98
Using Computer Setup .........................................................................................................................................	98
Starting Computer Setup ..................................................................................................................	98
Navigating and selecting in Computer Setup ...................................................................................	98
Restoring factory settings in Computer Setup .................................................................................	99
Updating the BIOS .............................................................................................................................	99
Determining the BIOS version .........................................................................................	99
Downloading a BIOS update .........................................................................................	100
Changing the boot order using the f9 prompt ................................................................................	101
TPM BIOS settings (select products only) .........................................................................................................	101
Using HP Sure Start (select products only) .......................................................................................................	101
10 Computer Setup (BIOS) in Ubuntu Linux .....................................................................................................	102
Starting Computer Setup ...................................................................................................................................	102
Using Computer Setup .......................................................................................................................................	102
Navigating and selecting in Computer Setup .................................................................................	102

ix

Restoring factory settings in Computer Setup ...............................................................................	103
Updating the BIOS ..............................................................................................................................................	103
Determining the BIOS version .........................................................................................................	103
Downloading a BIOS update ............................................................................................................	104
11 HP PC Hardware Diagnostics (UEFI) ............................................................................................................	105
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	105
12 Backup and recovery in Windows 7 ............................................................................................................	107
Creating recovery media and backups ..............................................................................................................	107
Guidelines ........................................................................................................................................	107
Creating recovery media with HP Recovery Disc Creator ...............................................................	107
Creating recovery media ...............................................................................................	108
Backing up your information ..........................................................................................................	108
Performing a system recovery ..........................................................................................................................	109
Using the Windows recovery tools ..................................................................................................	109
Using f11 recovery tools (select models only) ...............................................................................	110
Using Windows 7 operating system media .....................................................................................	110
13 Backup and recovery in Windows 8.1 .........................................................................................................	112
Backing up your information .............................................................................................................................	112
Performing a system recovery ..........................................................................................................................	112
Using the Windows recovery tools ..................................................................................................	112
Using f11 recovery tools .................................................................................................................	113
Using Windows operating system media (purchased separately) .................................................	114
Using Windows Refresh or Windows Reset ....................................................................................	114
Using HP Software Setup ................................................................................................................	114
14 Backup and recovery in Windows 10 ..........................................................................................................	115
Creating recovery media and backups ..............................................................................................................	115
Creating HP Recovery media (select products only) .......................................................................	115
Using Windows tools .........................................................................................................................................	116
Restore and recovery .........................................................................................................................................	117
Recovering using HP Recovery Manager ........................................................................................	117
What you need to know before you get started ...........................................................	117
Using the HP Recovery partition (select products only) ..............................................	118
Using HP Recovery media to recover ............................................................................	118
Changing the computer boot order ..............................................................................	119
Removing the HP Recovery partition (select products only) .......................................	119

x

15	Backup and Recovery in Ubuntu Linux ........................................................................................................	120
	Creating backups ...............................................................................................................................................	120
	Backing up your information .............................................................................................................................	120
	Performing a system recovery ..........................................................................................................................	121
	USB Recovery option (select models only) .......................................................................................................	121
	Remove everything and reinstall Ubuntu .........................................................................................................	122
16	pec cat ons ..........................................................................................................................................	124
	Computer speci cations ....................................................................................................................................	124
	39.6-cm (15.6-in) display speci cations ..........................................................................................................	125
	Hard drive speci cations ...................................................................................................................................	126
	Solid-state drive speci cations .........................................................................................................................	127
	DVD±RW SuperMulti DL Drive speci cations ....................................................................................................	128
	Blu-ray ROM DVD±RW SuperMulti DL Drive .......................................................................................................	129
	DVD-ROM drive ..................................................................................................................................................	130
17	Statement of memory volatility ................................................................................................................	131
	Nonvolatile memory usage ...............................................................................................................................	135
	Questions and answers .....................................................................................................................................	137
	Using HP Sure Start (select models only) ..........................................................................................................	138
18	Power cord set requirements ....................................................................................................................	139
	Requirements for all countries and regions ......................................................................................................	139
	Requirements for speci c countries and regions .............................................................................................	139
19	Recycling ................................................................................................................................................	141
Index ...........................................................................................................................................................		142

xi

xii

1Product description

Category	Description	UMA	Discrete
Product Name	HP ProBook 450 G3 Notebook PC	√	√
Processors	6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W)	√	√
	6500U, 2.6 GHz/3.1 GHz Single Core Turbo
	6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W)
	6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
	6th generation, Intel Core i3 processors, Dual Core (3-MB L3 cache, 15 W)
	6100U, 2.3-GHz processor/Intel HD Graphics 520
	Intel Pentium Dual-core Processor, Skylake (2-MB L3 cache)
	4405U, 2.1-GHz processor/Intel HD Graphics
	Intel Celeron Dual-core Processor, Skylake (2-MB L3 cache)
	3855U, 1.6-GHz processor/Intel HD Graphics
Chipset	Intel Skylake; integrated with processor	√	√
Graphics	Integrated UMA Graphics GT1 and GT2 (Intel processors)	√
	See processor category.
	Switchable discrete (Intel processors)		√
	AMD Radeon R7 M340 with 2 GB or 1 GB dedicated video memory
	Supports HD decode, DX12, HDMI, PX 7.0	√	√
Panel	39.6-cm (15.6-inch) HD, 1366x768, 220 nits, 3.8 mm	√	√
	eDP – at
	1 or 2 WLAN antennas, camera
	1 or 2 WLAN antennas, camera, WWAN
	Touch panel, 1 or 2 WLAN antennas, camera
	Touch panel, 1 or 2 WLAN antennas, camera, WWAN	√
	39.6-cm (15.6-inch) FHD, 1920x1080, 220 nits, 3.2 mm	√	√
	eDP – slim
	1 or 2 WLAN antennas
	1 or 2 WLAN antennas, camera
	1 or 2 WLAN antennas, WWAN, camera	√
Memory	Two customer-accessible memory module slots supporting up to 16 GB of RAM	√	√
	Supports dual-channel memory
	PC3L-12800, 1600-MHz, DDR3L SODIMMs
	Supports the following con gurations:

1

Category	Description		UMA	Discrete
	● 16384 MB (8192 × 2; dual channel)
	● 12288 MB (8192 + 4096; dual channel)
	● 8192 MB (8192 × 1)
	● 8192 MB (4096 × 2; dual channel)
	● 6144 MB (4096 + 2048; dual channel)
	● 4096 MB (4096 × 1)
	● 2048 MB (2048 × 1)
Primary storage	Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard		√	√
	Customer-accessible
	Supports the following drives:
	●	2.0-TB, 5400-rpm
	●	1-TB, 5400-rpm
	●	500-GB, 7200-rpm
	●	500-GB, 5400-rpm
	● 500-GB, 5400-rpm, hybrid (8-GB SSD)
Mini card	M.2 2280 SSD (NGFF), SATA-3		√	√
	Supports the following drives:
	●	256 GB TLC
	●	128 GB TLC
	Set as primary storage if selected.
Fixed optical drives	Supports the following 9.5-mm SATA optical drives:		√	√
	●	DVD-ROM
	● DVD+/-RW SuperMulti DL
	● Blu-ray ROM DVD+/-RW SuperMulti DL
	Supports no optical drive option
Audio/Visual	Integrated camera (720p HD)		√	√
	Stereo speakers (2)
	Integrated dual-array microphone (webcam models only)
	Integrated mono microphone (non-webcam models only)
	Headphone/microphone combo jack
	Conexant CX7501
	HD audio with DTS Studio Sound
	Supports “no camera” option
Ethernet	Realtek RTL8111HSH-CG 10/100/1000		√	√
	S3/S4/S5 wake on LAN (AC mode and battery mode)
	Ethernet cable not included
Wireless	Integrated WLAN options by way of wireless module:		√	√

2Chapter 1 Product description

Category	Description		UMA	Discrete
	WLAN antennas built into display assembly
	Supports “no WLAN/Bluetooth” option
	Integrated WLAN options by way of wireless module:
	WLAN antennas built into display assembly
	Supports “no WLAN/Bluetooth” option
	Integrated WLAN options by way of wireless module:
	WLAN antennas built into display assembly
	Supports “no WLAN/Bluetooth” option
	●	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
	●	Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
	●	Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
	●	Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
	●	7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi +
		Bluetooth 4.0
	●	Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0
	Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card		√	√
	Integrated WWAN options by way of wireless module:
	Two WWAN antennas built into display assembly (world-wide 5 band, con gured with
	panels)
	Subscriber identity module (SIM) security (customer-accessible)
	Supports “no WWAN” option
	Supports the following WWAN modules:
	●	HP hs3110 HSPA+ Intel Mobile Broadband Module
	●	HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module
External media card	Digital Media Reader Slot		√	√
	Supports SD, SDHC, SDXC
Ports	Headphone/Microphone Combo Jack		√	√
	RJ-45 (Ethernet, includes link and activity lights)
	USB 3.0 (2)
	USB 2.0 (2)
	VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 50-GHz (hot plug/
	unplug with auto-detect)
	HDMI 1.4
	Multi-pin AC port
Keyboard/pointing	Keyboards		√	√

devices

HP Advanced Keyboard

Full-sized, chiclet, spill-resistant keyboard with numeric keypad

Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad

3

Category	Description	UMA	Discrete
	Touchpad requirements
	Touchpad gestures enabled by default: on/o button on board, taps enabled by
	default, - nger scrolling and zoom enabled by default, OSD (enable/disable), Win8 2
	nger tap=right click, Win8 edge swipes
	Touchpad gestures disabled by default: 3 nger flick, 2 nger rotate, momentum
	motion, 1 nger vertical scroll
Power requirements	AC adapters		√
	65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
	65-W Smart AC adapter (EM) with localized cable plug support (3-wire plug with ground		√
	pin)
	45-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)	√
	45-W AC adapter (2-prong)(Japan only)	√	√
	Power cords	√	√
	Power cord: 3-wire plug - 1.8 m or 1.0 m
	Power cord: 2-wire plug - 1.0 m
	Batteries	√	√
	6-cell, 55-Wh, 2.8 Ah, Li-ion battery (long life)
	4-cell, 44-Wh, 3.0 Ah, Li-ion battery
Security	Integrated ngerprint reader	√	√
	Supports “No ngerprint reader” option
	Security lock
	TPM SLB9670 (FW ver. 1.2) n neon; soldered down)
	TPM support
Operating system	Operating system version:	√	√
	Windows 7 Service Pack 1
	Windows 8.1 Update
	Ubuntu Linux 14.04
	Preinstalled:
	Windows 7 Professional 64
	Windows 7 Home Basic 64 – CPPP
	Windows 7 Professional 64 – StF MSNA
	Windows 7 Professional 32
	Windows 8.1 CH 64 – CPPP
	Windows 8.1 (EM) 64
	Windows 8.1 (EM) 64 – High End
	Windows 8.1 (ML) 64
	Windows 8.1 (ML) 64 – High End
	Windows 8.1 Professional 64

4Chapter 1 Product description

Category	Description	UMA	Discrete
	Windows 8.1 Core for Higher Education ML 64
	Windows 8.1 Professional StF MSNA EM
	Windows 10 Home 64
	Windows 10 Home 64 – StF MSNA for Higher Education
	Windows 10 Home 64 Single Language
	Windows 10 Home 64 Chinese Market
	Windows 10 Home 64 Chinese Market – CPPP
	Windows 10 Home 64 High-end
	Windows 10 Home 64 High-end Single Language
	Windows 10 Home 64 High-end Chinese Market
	Windows 10 Professional 64
	Windows 10 Professional 64 – StF MSNA EM
	Windows 10 Professional 64 Downgrade Windows 7 32
	Windows 10 Professional 64 Downgrade Windows 7 64
	Windows 10 Professional 64 Downgrade Windows 7 64 – StF MSNA EM
	Ubuntu Linux 14.04
	Ubuntu Kylin Linux 14.04
	FreeDOS 2.0
	Restore Media (DRDVD/SRDVD):	√	√
	DRDVD Windows 10
	DRDVD Windows 8.1
	DRDVD Windows 7
	SRDVD Ubuntu Linux
	Restore Media (OSDVD):	√	√
	Windows 7 Professional 32
	Windows 7 Professional 64
	Windows 8.1 (Update) Professional 64
	Windows 8.1 (Update) Professional for Education 64
	Windows 8.1 (Update) 64
	Windows 8.1 (Update) Country peci	c 64
	Windows 8.1 (Update) Emerging Market 64
	Windows 10 Professional 64
	Web-only support:	√	√
	Windows 7 Professional 32
	Windows 7 Enterprise 64
	Windows 7 Enterprise 32
	Windows 8.1 Enterprise 64

5

Category	Description	UMA	Discrete
	Windows 10 Enterprise
	ert ed	√	√
	Microsoft WHQL
Serviceability	End-user replaceable parts:	√	√
	AC adapter
	Battery (system)
	Hard drive
	M.2 solid-state drive
	Memory module
	WWAN module
	WLAN module
	Keyboard

6Chapter 1 Product description

2 External component dent cat on

Display

Component		Description
(1)	Wireless antennas* (select products only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs) and wireless wide area networks (WWANs).
(2)	Internal microphones (2)	Record sound.
(3)	Webcam light (select products only)	On: The webcam is in use.
(4)	Webcam (select products only)	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the webcam:

Windows 7: Select Start > All Programs > Communication and Chat

> HP Webcam.

Windows 8.1: Access HP Support Assistant from the Start screen by selecting the HP Support Assistant app.

Windows 10: Type camera in the taskbar search box, and then select Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:

Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation.

Display 7

Component Description

Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Top

TouchPad

Component		Description
(1)	TouchPad on/o button	Turns the TouchPad on and o .
(2)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(3)	Left TouchPad button	Functions like the left button on an external mouse.
(4)	Right TouchPad button	Functions like the right button on an external mouse.

8 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	White: Computer sound is on.
(7)	TouchPad light	●	Amber: The TouchPad is o .
		●	: The TouchPad is on.

Top 9

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
		To learn more about your power settings, see your power
		options:
		Windows 7: Select Start > Control Panel > System and Security
		> Power Options.
		Windows 8.1: From the Start screen, type power, select Power
		and sleep settings, and then select Power and sleep from the
		list of applications.
		Windows 10: Type power in the taskbar search box, and then
		select Power and sleep settings.
		– or –
		Right-click the Start button, and then select Power Options.
(2)	Speakers (2)	Produce sound.

10 Chapter 2 External component identi cation

Component		Description
(3)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.
		A wireless network must be set up before a wireless connection is
		possible.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
(3)	Windows key	Windows 7: Displays the Windows Start menu.
		Windows 8.1: Returns you to the Start screen from an open app
		or the Windows desktop.
		NOTE: Pressing the Windows key again will return you to the
		previous screen.
		Windows 10: Opens the Windows Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.

Top 11

Component		Description
(5)	num lock key	Turns the integrated numeric keypad on and o .
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard that
		enables you to add, subtract, and perform other numeric tasks.
		When num lock is on, the integrated keypad can be used like an
		external numeric keypad.

Front

Component		Description
(1)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.
(2)	Memory card reader	Reads optional memory cards that store, manage, share,
		or access information.

12 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Service door	Provides access to the wireless LAN (WLAN) module slot,
		the WWAN module slot, and the SIM card slot.
		CAUTION: To prevent an unresponsive system, replace
		the wireless module only with a wireless module
		authorized for use in the computer by the governmental
		agency that regulates wireless devices in your country or
		region. If you replace the module and then receive a
		warning message, remove the module to restore computer
		functionality, and then contact support.
		To access Help and Support in Windows 7: Select Start >
		Help and Support.
		To access HP Support Assistant: in Windows 8.1: From the
		Start screen, select the HP Support Assistant app.
		Windows 10:
		Type support in the taskbar search box, and then select
		the HP Support Assistant app.
		- or -
		Click the question mark icon in the taskbar.
(2)	Battery lock latch	Locks the battery in the battery bay.

Bottom 13

Component		Description
(3)	Battery bay	Holds the battery.
(4)	Battery release latch	Releases the battery.
(5)	Vents (3)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(6)	Service door	Provides access to the hard drive bay and the memory
		module slots.
(7)	SIM card slot	Supports a wireless subscriber identity module (SIM) card.
		The SIM card slot is located inside the service door.

14 Chapter 2 External component identi cation

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Power connector	Connects an AC adapter.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low battery
			level. When the battery has reached a critical battery level,
			the battery light begins blinking rapidly.
		●	: The battery is not charging.
(4)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(5)	External monitor port	Connects an external VGA monitor or projector.
(6)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed High De nition Multimedia Interface (HDMI)
		device.
(7)	USB 3.0 ports (2)	Connect an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.

Left 15

Right

Component		Description
(1)	Optical drive (select products only)	Depending on your computer model, reads an optical disc or
		reads and writes to an optical disc.
(2)	Optical drive eject button (select products only)	Releases the optical drive disc tray.
(3)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this document:
		Windows 7:
		Select Start > All Programs > HP Help and Support > HP
		Documentation.
		Windows 8.1:
		From the Start screen, type support, and then select the HP
		Support Assistant app.
		‒ or –
		From the Windows desktop, click the question mark icon in the
		noti	cation area, at the far right of the taskbar.
		Windows 10:
		Select Start, select All apps, select HP Help and Support, and
		then select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(4)	USB 2.0 ports (2)	Connect an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(5)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (right): The network is connected.
		●	Amber (left): Activity is occurring on the network.

16 Chapter 2 External component identi cation

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 17

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 17 for details.

18 Chapter 3 Illustrated parts catalog