HP ProBook 470 G0 Maintenance and Service Guide

4.7 (3)

HP ProBook 470 G0 Notebook PC

Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2013

Document Part Number: 720786-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................

1

2 External component identification .................................................................................................................

5

Display ...................................................................................................................................................................

5

Top .........................................................................................................................................................................

6

TouchPad .............................................................................................................................................

6

Lights ...................................................................................................................................................

7

Buttons and fingerprint reader (select models only) .........................................................................

8

Keys ...................................................................................................................................................

10

Front .....................................................................................................................................................................

11

Left .......................................................................................................................................................................

12

Right .....................................................................................................................................................................

13

Service tag and PCID label ...................................................................................................................................

14

Service tag .........................................................................................................................................

14

PCID label ...........................................................................................................................................

15

3 Illustrated parts catalog ..............................................................................................................................

16

Computer major components .............................................................................................................................

16

Display components ............................................................................................................................................

19

Plastics Kit ...........................................................................................................................................................

20

Cable Kit ...............................................................................................................................................................

21

Mass storage devices ..........................................................................................................................................

22

Miscellaneous parts .............................................................................................................................................

23

Sequential part number listing ...........................................................................................................................

24

4 Removal and replacement procedures preliminary requirements ....................................................................

28

Tools required ......................................................................................................................................................

28

Service considerations ........................................................................................................................................

28

Plastic parts .......................................................................................................................................

28

Cables and connectors ......................................................................................................................

29

Drive handling ...................................................................................................................................

29

Grounding guidelines ........................................................................................................................

30

Electrostatic discharge damage .....................................................................................

30

Packaging and transporting guidelines .......................................................

31

Workstation guidelines ................................................................................

31

Equipment guidelines ...................................................................................

32

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................

33

Component replacement procedures .................................................................................................................

33

Battery ...............................................................................................................................................

34

Service door .......................................................................................................................................

35

Using the optional security screw .....................................................................................................

36

Hard drive ..........................................................................................................................................

36

Optical drive ......................................................................................................................................

39

Memory modules ..............................................................................................................................

41

WLAN/Bluetooth combo card ...........................................................................................................

43

Keyboard ...........................................................................................................................................

45

6 Removal and replacement procedures for Authorized Service Provider parts ...................................................

47

Component replacement procedures .................................................................................................................

47

Top cover ...........................................................................................................................................

47

Fingerprint reader assembly .............................................................................................................

52

Power button board ..........................................................................................................................

53

Function board ..................................................................................................................................

54

Card reader board .............................................................................................................................

55

Speaker assembly .............................................................................................................................

57

USB/audio board ...............................................................................................................................

59

System board ....................................................................................................................................

60

Power cable .......................................................................................................................................

62

Battery cable .....................................................................................................................................

63

RTC battery ........................................................................................................................................

64

Optical drive extension board ...........................................................................................................

65

Hard drive extension board ...............................................................................................................

66

Fan/heat sink assembly ....................................................................................................................

67

Processor ...........................................................................................................................................

69

Latch assembly .................................................................................................................................

71

Display assembly ..............................................................................................................................

73

7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ........................................................

80

Using Computer Setup .........................................................................................................................................

80

Starting Computer Setup ..................................................................................................................

80

Navigating and selecting in Computer Setup ...................................................................................

80

Restoring factory settings in Computer Setup .................................................................................

81

Updating the BIOS .............................................................................................................................

81

Determining the BIOS version ........................................................................................

81

Downloading a BIOS update ...........................................................................................

82

Using MultiBoot ...................................................................................................................................................

83

viii

About the boot device order .............................................................................................................

83

Choosing Multi Boot preferences ......................................................................................................

83

Setting a new boot order in Computer Setup .................................................................

83

Dynamically choosing a boot device using the f9 prompt .............................................

84

Setting a MultiBoot Express prompt ..............................................................................

84

Entering MultiBoot Express preferences .......................................................................

84

Using System Diagnostics ...................................................................................................................................

85

8 Setup Utility (BIOS) and System Diagnostics in Windows 7 ..............................................................................

86

Using Setup Utility ...............................................................................................................................................

86

Starting Setup Utility .........................................................................................................................

86

Changing the language of Setup Utility ............................................................................................

86

Navigating and selecting in Setup Utility ..........................................................................................

87

Displaying system information .........................................................................................................

87

Restoring factory settings in Setup Utility .......................................................................................

88

Exiting Setup Utility ...........................................................................................................................

88

Updating the BIOS .............................................................................................................................

88

Determining the BIOS version ........................................................................................

89

Downloading a BIOS update ...........................................................................................

89

Using System Diagnostics ...................................................................................................................................

90

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ..........................................................

91

Starting Computer Setup .....................................................................................................................................

91

Using Computer Setup .........................................................................................................................................

91

Navigating and selecting in Computer Setup ...................................................................................

91

Restoring factory settings in Computer Setup .................................................................................

92

Updating the BIOS ................................................................................................................................................

92

Determining the BIOS version ...........................................................................................................

92

Downloading a BIOS update ..............................................................................................................

93

Using Advanced System Diagnostics ..................................................................................................................

93

10 Backup and recovery in Windows 8 ..............................................................................................................

95

Backing up your information ...............................................................................................................................

95

Performing a system recovery ............................................................................................................................

96

Using the Windows recovery tools ...................................................................................................

96

Using f11 recovery tools ...................................................................................................................

96

Using Windows 8 operating system media (purchased separately) ................................................

97

Using Windows Refresh for quick and easy recovery .......................................................................

98

Remove everything and reinstall Windows ......................................................................................

98

Using HP Software Setup ..................................................................................................................

99

ix

11

Backup and recovery in Windows 7 ............................................................................................................

100

 

Creating recovery media with HP Recovery Disc Creator .................................................................................

100

 

Creating recovery media .................................................................................................................

101

 

Backing up your information .............................................................................................................................

101

 

Performing a system recovery ..........................................................................................................................

102

 

Using the Windows recovery tools .................................................................................................

102

 

Using f11 recovery tools .................................................................................................................

103

 

Using a Windows 7 operating system DVD (purchased separately) ..............................................

103

12

Backup and Recovery in SUSE Linux ...........................................................................................................

105

 

Backing up your information .............................................................................................................................

105

 

Performing a system recovery ..........................................................................................................................

105

13

Specifications ..........................................................................................................................................

107

 

Computer specifications ....................................................................................................................................

107

 

43.9-cm (17.3-in), HD+ display specifications .................................................................................................

108

 

Hard drive specifications ...................................................................................................................................

109

 

DVD±RW SuperMulti DL Drive specifications ....................................................................................................

110

 

Blu-ray ROM DVD±RW SuperMulti DL Drive ......................................................................................................

111

 

DVD-ROM drive ..................................................................................................................................................

111

 

Specification information in Device Manager ...................................................................................................

112

14

Statement of Volatility ............................................................................................................................

113

 

Non-volatile memory usage .............................................................................................................................

115

 

Questions and answers .....................................................................................................................................

117

15

Power cord set requirements ....................................................................................................................

118

 

Requirements for all countries and regions .....................................................................................................

118

 

Requirements for specific countries and regions .............................................................................................

118

16

Recycling ................................................................................................................................................

120

 

Battery ...............................................................................................................................................................

120

 

Display ...............................................................................................................................................................

120

Index ...........................................................................................................................................................

126

x

1 Product description

Category

Description

 

 

Product Name

HP ProBook 470 G0 Notebook PC

 

 

Processors

Intel® Core™ i7 processor, Quad Core, 3rd generation (6-MB L3 cache, 35W)

 

 

 

3632QM, 2.20-GHz processor

 

 

 

Intel® Core i5 processors, Dual Core, 3rd generation (3-MB L3 cache, 35W)

 

 

 

3380M, 2.90-GHz processor

 

 

 

3340M, 2.70-GHz processor

 

 

 

3230M, 2.60-GHz processor

 

 

 

Intel Core i3 processors, Dual Core, 3rd generation (3-MB L3 cache, 35W)

 

 

 

3130M, 2.60-GHz processor

 

 

 

3120M, 2.50-GHz processor

 

 

 

Intel Pentium processor, Dual Core (2-MB L3 cache, 35W)

 

 

 

2020M, 2.40-GHz processor

 

 

 

Intel Celeron processor (2-MB L3 cache, 35W)

 

 

 

1000M, 1.80-GHz processor

 

 

Chipset

Mobile Intel HM76 chipset

 

 

Graphics

AMD Radeon™ HD 8750M, 1-GB or 2-GB (switchable discrete)

 

 

 

Supports HD decode, DX11, HDMI, PX5.5

 

 

Panel

43.9-cm (17.3-inch) HD+, 1600x900, 200 nits, anti-glare, 16:9, includes camera

 

 

 

All display assemblies include 2 wireless local area network (WLAN) antennas

 

 

Memory

Two customer-accessible memory module slots supporting up to 16 GB of RAM

 

 

 

Supports dual-channel memory

 

 

 

PC3L-12800, 1600-MHz, DDR3L SODIMMs

 

 

 

Supports the following configurations:

 

16384 MB (8192 × 2; dual channel)

 

12288 MB (8192 + 4096; dual channel)

 

8192 MB (8192 × 1)

 

8192 MB (4096 × 2; dual channel)

 

6144 MB (4096 + 2048; dual channel)

 

4096 MB (2048 × 2; dual channel)

 

4096 MB (4096 × 1)

 

2048 MB (2048 × 1)

 

 

 

1

Category

Description

 

 

Hard drives

Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard

 

 

 

Customer-accessible

 

 

 

Supports the following drives:

 

1-TB, 5400-rpm

 

750-GB, 5400-rpm

 

500-GB, 7200-rpm,

 

500-GB, 5400-rpm, hybrid (8-GB SSD) MLC

 

320-GB, 5400-rpm

 

 

Fixed optical drives

Supports the following 12.7-mm SATA optical drives:

 

Blu-ray ROM DVD+/-RW SuperMulti DL

 

DVD+/-RW SuperMulti DL

 

DVD-ROM

 

 

 

Supports no optical drive option

 

 

Audio/Visual

Integrated webcam (720p HD)

 

 

 

Stereo speakers (2)

 

 

 

Integrated dual-array microphone (webcam models only)

 

 

 

Headphone and microphone jacks

 

 

 

IDT 92HD91

 

 

 

Skype-ready

 

 

 

HD audio with DTS Sound+

 

 

Ethernet

Realtek RTL8151GH-CG 10/100/1000

 

 

 

S3/S4/S5 wake on LAN (AC mode and battery mode)

 

 

 

NIC power down technology

 

 

 

Ethernet cable not included

 

 

Wireless

Integrated WLAN options by way of wireless module:

 

 

 

Two WLAN antennas built into display assembly

 

 

 

Supports “no WLAN” option

Supports the following WLAN formats:

Intel Centrino Advanced-N 6235

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth® 4.0 Combo Adapter

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter (Intel models only)

Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card

2 Chapter 1 Product description

Category

Description

 

 

External media card

Digital Media Reader Slot

 

 

Ports

Audio-in (stereo microphone)

 

 

 

Audio-out (stereo headphone)

 

 

 

RJ-45 (Ethernet, includes link and activity lights)

 

 

 

USB 3.0 (2)

 

 

 

USB 2.0 (2)

 

 

 

VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 75-GHz (hot plug/unplug

 

with auto-detect)

 

 

 

HDMI 1.4

 

 

 

Multi-pin AC port

 

 

Keyboard/pointing devices

Full-sized keyboard with numeric keypad

 

 

 

Touchpad includes: on/off button on board; 2-way scroll with legend, taps enabled by

 

default, 2-finger scrolling and zoom enabled by default

 

 

Power requirements

90-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin):

 

 

 

6-cell, 47-Wh, 2.2Ah, Li-ion battery (HP Fast Charge technology)

 

9-cell, 93-Wh, 2.8 Ah, Li-ion battery

 

 

Security

Integrated fingerprint reader (optional)

 

 

 

Intel AT support

 

 

 

Security lock

 

 

 

No fingerprint reader option

 

 

Operating system

Preinstalled:

 

 

 

Windows 7 Professional 64

 

 

 

Windows 7 Professional 64 – MSNA

 

 

 

Windows 7 Home Premium 64

 

 

 

Windows 7 Home Basic 64

 

 

 

Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64

 

 

 

Windows 8 China (CH) 64-bit

 

 

 

Windows 8 Emerging Markets (EM) 64-bit

 

 

 

Windows 8 Multi-language (ML) 64-bit

 

 

 

Windows 8 Professional 64-bit

 

 

 

Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2

 

 

 

FreeDOS 2.0

 

 

 

Restore Media (DRDVD/SRDVD):

 

 

 

DRDVD Windows 8

 

 

 

DRDVD Windows 7

 

 

3

Category

Description

 

 

 

SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit

 

 

 

Restore Media (OSDVD):

 

 

 

Windows 7 Home Basic 64

 

 

 

Windows 7 Home Premium 64

 

 

 

Windows 7 Professional 32

 

 

 

Windows 7 Professional 64

 

 

 

Windows 8 Professional 64

 

 

 

Web-only support:

 

 

 

Windows 7 Home Basic 32

 

 

 

Windows 7 Home Premium 32

 

 

 

Windows 7 Professional 32

 

 

 

Windows 8 Professional 32

 

 

 

Windows 8 ML 32

 

 

 

Windows 8 EM 32

 

 

 

Windows 8 CH 32

 

 

 

Certified:

 

 

 

Microsoft WHQL

 

 

 

SuSE Linux Enterprise (SLED) SP2 64-bit

 

 

Serviceability

End-user replaceable parts:

 

 

 

AC adapter

 

 

 

Battery (system)

 

 

 

Hard drive

 

 

 

Memory module

 

 

 

Optical drive

 

 

 

WLAN module

 

 

 

Keyboard

 

 

4 Chapter 1 Product description

2 External component identification

Display

Component

Description

 

 

 

(1)

WLAN antennas (2)* (select models only)

Send and receive wireless signals to communicate with wireless local

 

 

area networks (WLAN).

 

 

 

(2)

Internal microphones (2) (select models only; SLED

Record sound.

 

models do not support WWAN)

 

 

 

 

(3)

Webcam light (select models only)

On: The webcam is in use.

 

 

 

(4)

Webcam (select models only)

Records video and captures still photographs.

 

 

To use the webcam:

 

 

Windows 8: From the Start screen, type c, and then select CyberLink

 

 

YouCam from the list of applications.

 

 

Windows 7: Select Start > All Programs > Communication and Chat

 

 

> Cyberlink YouCam.

 

 

 

(5)

Internal display switch

Turns off the display or initiates Sleep if the display is closed while

 

 

the power is on.

NOTE: The display switch is not visible on the outside of the computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. In Windows 7, these notices are located in Help and Support.

Display 5

Top

TouchPad

Component

 

Description

 

 

 

(1)

TouchPad on/off button

Turns the TouchPad on and off.

 

 

 

(2)

TouchPad zone

Moves the pointer and selects or activates items on the screen.

 

 

 

(3)

Left TouchPad button

Functions like the left button on an external mouse.

 

 

 

(4)

Right TouchPad button

Functions like the right button on an external mouse.

 

 

 

6 Chapter 2 External component identification

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Component

 

Description

 

 

 

 

(1)

Power light

On: The computer is on.

 

 

Blinking: The computer is in the Sleep state.

 

 

 

NOTE: The elapsed time between blinks is longer than on

 

 

 

previous models.

 

 

Off: The computer is off.

 

 

 

(2)

Microphone mute light

Amber: Microphone is off.

 

 

 

(3)

Num lock light

On: Num lock is on.

 

 

 

 

(4)

Wireless light

White: An integrated wireless device, such as a wireless

 

 

 

local area network (WLAN) device and/or a Bluetooth®

 

 

 

device, is on.

 

 

Amber: All wireless devices are off.

 

 

 

 

(5)

Mute light

Amber: Computer sound is off.

 

 

Off: Computer sound is on.

 

 

 

(6)

Caps lock light

On: Caps lock is on.

 

 

 

 

Top 7

Buttons and fingerprint reader (select models only)

NOTE: Your computer may look slightly different from the illustration in this section.

Component

 

Description

 

 

 

 

(1)

Power button

When the computer is off, press the button to turn on the

 

 

 

computer.

 

 

When the computer is on, press the button briefly to initiate

 

 

 

Sleep.

 

 

When the computer is in the Sleep state, press the button

 

 

 

briefly to exit Sleep.

 

 

When the computer is in Hibernation, press the button

 

 

 

briefly to exit Hibernation.

 

 

CAUTION: Pressing and holding down the power button will

 

 

result in the loss of unsaved information.

 

 

If the computer has stopped responding and Windows®

 

 

shutdown procedures are ineffective, press and hold the power

 

 

button for at least 5 seconds to turn off the computer.

 

 

To learn more about your power settings, see your power

 

 

options:

 

 

Windows 8: From the Start screen, type power, select

 

 

 

Settings, and then select Power Options.

 

 

Windows 7: Select Start > Control Panel > System and

 

 

 

Security > Power Options.

 

 

SLED: Select Computer > Control Center. In the left pane,

 

 

 

click System, and then click Power Management in the

 

 

 

right pane.

 

 

 

 

8 Chapter 2 External component identification

Component

 

Description

 

 

 

(2)

Speakers (2)

Produce DTS Sound+ (select models only).

 

 

To use the DTS Sound+ software:

 

 

Windows 8: From the Start screen, type DTS, and then select DTS

 

 

Sound+.

 

 

Windows 7: Select Start > All Programs > DTS Sound+.

 

 

 

(3)

Wireless button

Turns the wireless feature on or off but does not establish a

 

 

wireless connection.

 

 

 

(4)

Volume mute button

Mutes and restores speaker sound.

 

 

 

(5)

Fingerprint reader (select models only)

Allows a fingerprint logon instead of a password logon.

 

 

 

Top 9

Keys

Component

 

Description

 

 

 

(1)

esc key

Displays system information when pressed in combination with

 

 

the fn key.

 

 

NOTE: Not applicable to SLED.

 

 

 

(2)

fn key

Executes frequently used system functions when pressed in

 

 

combination with a function key, the num lk key, or the esc key.

 

 

 

(3)

Windows 7/8: Windows button

Windows 8: Returns you to the Start screen from an open app or

 

SLED: Operating system logo key

the Windows desktop. NOTE: Pressing the Windows button

 

again will return you to the previous screen.

 

 

 

 

Windows 7: Displays the Windows Start menu.

 

 

SLED: Displays the operating system menu.

 

 

 

(4)

Function keys

Execute frequently used system functions when pressed in

 

 

combination with the fn key.

 

 

 

(5)

num lk key

Turns the embedded numeric keypad on and off when pressed

 

 

in combination with the fn key.

 

 

Alternates between the navigational and numeric functions on

 

 

the integrated numeric keypad.

 

 

 

(6)

Integrated numeric keypad

When num lk has been enabled, it can be used like an external

 

 

numeric keypad.

 

 

 

10 Chapter 2 External component identification

Front

Component

 

Description

 

 

 

 

(1)

Hard drive light

Blinking white: The hard drive is being accessed.

 

 

Amber: HP 3D DriveGuard has temporarily parked the

 

 

 

hard drive.

 

 

 

(2)

Media Card Reader

Reads data from and writes data to digital memory cards

 

 

such as Secure Digital (SD).

 

 

 

 

Front 11

Left

Component

 

Description

 

 

 

(1)

Power connector

Connects an AC adapter.

 

 

 

 

(2)

AC adapter/Battery light

White: The computer is connected to external power and

 

 

 

the battery is charged from 90 to 99 percent.

 

 

Amber: The computer is connected to external power and

 

 

 

the battery is charged from 0 to 89 percent.

 

 

Blinking amber: A battery that is the only available power

 

 

 

source has reached a low battery level. When the battery

 

 

 

reaches a critical battery level, the battery light begins

 

 

 

blinking rapidly.

 

 

Off: The battery is fully charged.

 

 

 

(3)

Vents (2)

Enables airflow to cool internal components.

 

 

NOTE: The computer fan starts up automatically to cool

 

 

internal components and prevent overheating. It is normal for

 

 

the internal fan to cycle on and off during routine operation.

 

 

 

(4)

External monitor port

Connects an external VGA monitor or projector.

 

 

 

(5)

RJ-45 (network) jack

Connects a network cable.

 

RJ-45 (network) lights (2)

Green (left): The network is connected.

 

 

Amber (right): The network is showing activity.

 

 

 

(6)

HDMI port

Connects an optional video or audio device, such as a high-

 

 

definition television, or any compatible digital or audio

 

 

component.

 

 

 

(7)

USB 3.0 ports (2)

Connect optional USB 3.0 devices and provide enhanced USB

 

 

power performance.

 

 

 

 

12 Chapter 2 External component identification

Right

Component

 

Description

 

 

 

(1)

Audio-out (headphone) jack

Produces sound when connected to optional powered stereo

 

 

speakers, headphones, earbuds, a headset, or television audio.

 

 

WARNING! To reduce the risk of personal injury, adjust the

 

 

volume before putting on headphones, earbuds, or a headset.

 

 

For additional safety information, see the Regulatory, Safety,

 

 

and Environmental Notices. To access the user guides in

 

 

Windows 8, select the HP Support Assistant app on the Start

 

 

screen, select My computer, and then select User guides.

 

 

NOTE: When a device is connected to the jack, the computer

 

 

speakers are disabled.

 

 

 

(2)

Audio-in (microphone) jack

Connects an optional computer headset microphone, stereo

 

 

array microphone, or monaural microphone.

 

 

 

(3)

USB 2.0 ports (2)

Connect optional USB devices.

 

 

 

(4)

Optical drive (select models only)

Reads and writes (select models only) to an optical disc.

 

 

 

(5)

Optical drive eject button (select models only)

Releases the optical drive disc tray.

 

 

 

(6)

Security cable slot

Attaches an optional security cable to the computer.

 

 

NOTE: The security cable is designed to act as a deterrent, but

 

 

it may not prevent the computer from being mishandled or

 

 

stolen.

 

 

 

Right 13

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Product name (1). This is the product name affixed to the front of the computer.

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

Warranty period (4). This number describes the duration (in years) of the warranty period for the computer.

Model description (select models only) (5). This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.

14 Chapter 2 External component identification

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

Windows 8 models

Non-Windows 8 models

Service tag and PCID label 15

HP ProBook 470 G0 Maintenance and Service Guide

3 Illustrated parts catalog

Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 14 for details.

Item

Description

Spare part number

 

 

 

(1)

Display panel, 43.9-cm (17.3-inch), HD+, anti-glare, with webcam

723643-001

 

 

 

16 Chapter 3 Illustrated parts catalog

Item

Description

Spare part number

(2)Keyboard (includes cable)

NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 24.

 

For use in Windows 8 models

721953-xxx

 

 

 

(3)

Top cover (includes touchpad assembly)

 

 

 

 

 

With a fingerprint reader (includes fingerprint reader assembly)

723644-001

 

 

 

 

Without a fingerprint reader (includes fingerprint reader plastic insert, bracket, and screws)

723645-001

 

 

 

(4)

Power button board assembly

721531-001

 

 

 

(5)

Function board

721943-001

 

 

 

(6)

Speaker assembly

723674-001

 

 

 

(7)

Card reader board

721535-001

 

 

 

(8)

Fingerprint reader assembly (includes cable, bracket, holder, and screws)

723670-001

 

 

 

(9)

System board (includes replacement thermal material)

 

 

 

 

 

For use in models without Windows 8:

 

 

 

 

 

 

1-GB discrete graphics memory

721521-001

 

 

 

 

 

2-GB discrete graphics memory

721522-001

 

 

 

 

For use in Windows 8 models:

 

 

 

 

 

 

Windows 8 Standard and 1-GB discrete graphics memory

721521-501

 

 

 

 

 

Windows 8 Professional and 1-GB discrete graphics memory

721521-601

 

 

 

 

 

Windows 8 Standard and 2-GB discrete graphics memory

721522-501

 

 

 

 

 

Windows 8 Professional and 2-GB discrete graphics memory

721522-601

 

 

 

(10)

USB/audio board

721542-001

 

 

 

(11)

RTC battery

683601-001

 

 

 

(12)

Processor (includes thermal material)

 

 

 

 

 

Intel Core i7 processor, Quad Core

 

 

 

 

 

3632QM, 2.2-GHz processor with 6-MB L3 cache

701658-001

 

 

 

 

Intel Core i5 processors, Dual Core

 

 

 

 

 

3380M, 2.9-GHz processor with 3-MB L3 cache (includes thermal grease)

708762-001

 

 

 

 

3340M, 2.7-GHz processor with 3-MB L3 cache (includes thermal grease)

708761-001

 

 

 

 

3230M, 2.6-GHz processor with 3-MB L3 cache (includes thermal grease)

711903-001

 

 

 

 

Intel Core i3 processors, Dual Core

 

 

 

 

 

3130M, 2.6-GHz processor with 3-MB L3 cache (includes thermal grease)

713163-001

 

 

 

 

3120M, 2.5-GHz processor with 3-MB L3 cache (includes thermal grease)

700627-001

 

 

 

 

Intel Pentium processor, Dual Core

 

 

 

 

 

2020M, 2.4-GHz, with 2-MB L3 cache

700628-001

 

 

 

 

Computer major components 17

Item

Description

Spare part number

 

 

 

 

Intel Celeron processor

 

 

 

 

 

1000M, 1.8-GHz, with 2-MB L3 cache

713162-001

 

 

 

(13)

Hard drive extension board

725891-001

 

 

 

(14)

Optical drive extension board

723675-001

 

 

 

(15)

Fan/heat sink assembly (includes replacement thermal material)

721937-001

 

 

 

(16)

Battery, Li-ion

 

 

 

 

 

9-cell (93 WHr, 2.8 Ah)

708458-001

 

 

 

 

6-cell (47 WHr, 2.2 Ah)

708457-001

 

 

 

(17)

WLAN module

 

 

 

 

 

Intel Centrino Advanced-N 6235

670292-001

 

 

 

 

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

675794-001

 

 

 

 

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

690019-001

 

 

 

 

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter

690020-001

 

 

 

 

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

709848-001

 

 

 

 

Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter (Intel models only)

731550-001

 

 

 

(18)

Base enclosure

723669-001

 

 

 

(19)

Hard drive

 

 

 

 

 

1-TB, 5400-rpm

676521-001

 

 

 

 

750-GB, 5400-rpm

634250-001

 

 

 

 

500-GB, 7200-rpm

703267-001

 

 

 

 

500-GB, 5400-rpm

683802-001

 

 

 

 

500-GB, 5400-rpm, hybrid (8-GB SSD)

732000-001

 

 

 

 

320-GB, 5400-rpm

645193-001

 

 

 

(20)

Memory modules (PC3L-12800, 1600-MHz, DDR3L)

 

 

 

 

 

8-GB

693374-001

 

 

 

 

4-GB

691740-001

 

 

 

 

2-GB

691739-001

 

 

 

(21)

Optical drive (includes bracket, bezel, and screws)

 

 

 

 

 

Blu-ray ROM DVD±RW SuperMulti DL Drive

723671-001

 

 

 

 

DVD±RW SuperMulti DL Drive

725890-001

 

 

 

 

DVD-ROM drive

725889-001

 

 

 

(22)

Service door

723648-001

 

 

 

18 Chapter 3 Illustrated parts catalog

Display components

Item

Description

Spare part number

 

 

 

(1)

Display bezel

723640-001

 

 

 

(2)

Display panel (raw)

not spared

 

 

 

(3)

Display/webcam cable assembly

723646-001

 

 

(in Cable Kit)

 

 

 

(4)

Webcam module for use in all models

721543-001

 

 

 

 

Display Hinge Kit

723642-001

 

 

 

(5)

Display hinges (left and right)

 

 

 

 

(6)

Display hinge covers

 

 

 

 

(7)

Antennas

723641-001

 

 

 

(8)

Display rear covers

723639-001

 

 

 

Display components 19

Plastics Kit

Item

Description

Spare part number

 

 

 

 

Plastics Kit

723647-001

 

 

 

(1)

Optical drive protective insert

 

 

 

 

20 Chapter 3 Illustrated parts catalog

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