HP Notebook 14 Maintenance and Service Guide

HP Notebook 14

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2016 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2015

Document Part Number: 855909-001

Important Notice

CAUTION: This computer does not have user-replaceable parts. Your computer includes parts that should only be accessed by an authorized service provider. Accessing parts described in Chapter 5, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	2
Right side (select products only) ...........................................................................................................................	2
Left side .................................................................................................................................................................	2
Display ....................................................................................................................................................................	3
Front .......................................................................................................................................................................	4
Top ..........................................................................................................................................................................	5
TouchPad .............................................................................................................................................	5
Lights ...................................................................................................................................................	6
Buttons ................................................................................................................................................	7
Keys .....................................................................................................................................................	8
Using the action keys ..........................................................................................................................	8
Locating system information ................................................................................................................................	9
3 Illustrated parts catalog ..............................................................................................................................	10
Computer major components ..............................................................................................................................	10
Display assembly subcomponents ......................................................................................................................	13
Miscellaneous parts .............................................................................................................................................	14
4 Removal and replacement procedures preliminary requirements ....................................................................	15
Tools required ......................................................................................................................................................	15
Service considerations .........................................................................................................................................	15
Plastic parts .......................................................................................................................................	15
Cables and connectors ......................................................................................................................	16
Drive handling ...................................................................................................................................	16
Grounding guidelines ...........................................................................................................................................	17
Electrostatic discharge damage ........................................................................................................	17
Packaging and transporting guidelines ..........................................................................	18
Workstation guidelines ...................................................................................................	18
Equipment guidelines .....................................................................................................	19
5 Removal and replacement procedures for authorized service provider parts ....................................................	20
Component replacement procedures ..................................................................................................................	20
Base enclosure ..................................................................................................................................	20
Battery ...............................................................................................................................................	22

vii

Optical drive dummy .........................................................................................................................	22
Hard drive ..........................................................................................................................................	23
Memory ..............................................................................................................................................	25
WLAN module ....................................................................................................................................	28
Heat sink and fan ...............................................................................................................................	30
Speakers ............................................................................................................................................	32
Microphone ........................................................................................................................................	34
System board ....................................................................................................................................	36
WLAN cable ........................................................................................................................................	39
Display assembly ...............................................................................................................................	41
Webcam .............................................................................................................................................	45
6 Using Setup Utility (BIOS) .............................................................................................................................	47
Starting Setup Utility (BIOS) ................................................................................................................................	47
Updating Setup Utility (BIOS) ..............................................................................................................................	47
Determining the BIOS version ...........................................................................................................	47
Downloading a BIOS update ..............................................................................................................	48
7 Backing up, restoring, and recovering ...........................................................................................................	49
Creating recovery media and backups ................................................................................................................	49
Creating HP Recovery media (select products only) .........................................................................	49
Using Windows tools ...........................................................................................................................................	50
Restore and recovery ...........................................................................................................................................	50
8 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................	51
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	51
9 pec c t ons ..............................................................................................................................................	53
Computer speci cations ......................................................................................................................................	53
35.56 cm (14-in) display speci cations ..............................................................................................................	54
Hard drive speci cations .....................................................................................................................................	54
10 Power cord set requirements ......................................................................................................................	56
Requirements for all countries ............................................................................................................................	56
Requirements for speci c countries and regions ................................................................................................	56
11 Recycling ..................................................................................................................................................	58
Index .............................................................................................................................................................	59

viii

1Product description

Category	Description
Product Name	HP Notebook 14
Processors	● Intel® Celeron® Processor 3215U
	● Fifth generation Intel® Core™ i3-5005U
Panel	14" HD LCD, 16:9 LED type, resolution 1366 x 768
Memory	SODIMM 4 GB PC3L 12800 (maximum 8 GB)
Hard drive	SATA 500 GB 5400 RPM 7mm
Optical drive dummy	Dummy, ODD
	Bezel, ODD
Audio and video	● Audio-out (headphone)/Audio-in (microphone) combo jack
	●	Internal microphone
	●	HDMI port
Ethernet	RJ-45 network jack
Wireless	Wireless LAN—IEEE802.11 b/g/n support
	Wireless LAN+ Bluetooth (select products only)—IEEE802.11 b/g/n support, BT 4.0, USB interface
Ports	●	2 x USB2.0
	●	1 x USB3.0
External media cards	Supports optional SD/MS/MS Pro memory cards
Power requirements	19.5 V dc @ 2.31 A – 45 W
Security	Security cable slot (select products only)
Operating system	Windows 10 64-bit
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Power cord

1

2 External component dent c t on

Right side (select products only)

Component		Description
(1)	Optical drive (select products only)	Depending on your computer, reads an optical disc or reads and
		writes to an optical disc.
		NOTE: For disc compatibility information, type help in the
		taskbar search box, select Help and Support, and then type
		disc compatibility in the search box.
(2)	Optical drive eject button (select products only)	Releases the optical drive disc tray.

Left side

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Power connector	Connects an AC adapter.
(3)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh-De nition Multimedia Interface (HDMI)
		device.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.

2 Chapter 2 External component identi cation

Component		Description
(5)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(6)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(7)	Vent	Enables air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.

Display

Component		Description
(1)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Webcam	Records video and captures photographs. Some products allow you
		to video conference and chat online using streaming video.
		To use a webcam (integrated camera):
		▲ Type camera in the taskbar search box, and then select
		Camera.
(3)	Webcam light	On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antenna free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Display 3

Component

Description

▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Front

Component	Description
(1)	Speakers (2)	Produce sound.
(2)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers,
	(microphone) combo jack	headphones, earbuds, a headset, or a
		television audio cable. Also connects an
		optional headset microphone. This jack does
		not support optional standalone
		microphones.
		WARNING! To reduce the risk of personal
		injury, adjust the volume before putting on
		headphones, earbuds, or a headset. For
		additional safety information, refer to the
		Regulatory, Safety, and Environmental
		Notices.
		To access this guide:
		▲ Select the Start button, select All
			apps, select HP Help and Support, and
			then select HP Documentation.
		NOTE: When a device is connected to the
		jack, the computer speakers are disabled.
(3)	USB 2.0 port	Connects an optional USB device, such as a
		keyboard, mouse, external drive, printer,
		scanner or USB hub.
(4)	Memory card reader	Reads optional memory cards that enable
		you to store, manage, share, or access
		information.
		To insert a card:
		1.	Hold the card label-side up, with
			connectors facing the computer.
		2.	Insert the card into the memory card

reader, and then press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

4 Chapter 2 External component identi cation

Top

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

Top 5

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Internal microphone	Records sound.

6 Chapter 2 External component identi cation

Buttons

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button brie y to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			brie y to exit Sleep.
		●	When the computer is in Hibernation, press the button
			brie y to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 5 seconds to turn o the computer.
		To learn more about your power settings, see your power
		options.
		▲	Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

Top 7

Keys

Component		Description
(1)	esc key	Executes frequently used system functions when pressed in
		combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with the esc key, action keys, or the spacebar.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.

Using the action keys

●An action key performs an assigned function.

●The icon on each action key illustrates the function for that key.

●To use an action key, press and hold the key.

Function key	Icon	Description
f1		Suspend
f2		Power saving
f3		Display switch
f4		Radio on/o
f5		On-screen display
f6		TouchPad on/o
f7		Webcam on/o
f8		Mutes or restores speaker sound.

8 Chapter 2 External component identi cation

Function key	Icon	Description
f9		Decreases speaker volume incrementally while you hold down the key.
f10		Increases speaker volume incrementally while you hold down the key.
f11		Decreases the screen brightness incrementally as long as you hold down the key.
f12		Increases the screen brightness incrementally as long as you hold down the key.

Locating system information

Important system information is located on the back of the computer. You may need the information when travelling internationally or when you contact support:

(1): Serial number

(2): Product number

(3): Model number

(4): Warranty period

Locating system information

9

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 9 for details.

10 Chapter 3 Illustrated parts catalog

Item	Component	Spare part number
(1)	Display assembly (see Display assembly subcomponents on page 13)

Computer major components 11

Item	Component	Spare part number
(2)	Top cover (includes keyboard and TouchPad)	854457-001
(3)	Hard drive (see Hard drive on page 23)	683839-855
(4)	Optical drive dummy (see Optical drive dummy on page 22)	854470-001
(5)	Battery (see Battery on page 22)	854472-001
(6)	Memory (see Memory on page 25)	691799-855
(7)	WLAN module (see WLAN module on page 28)	792505-855
(8)	RTC battery	855483-001
(9)	Webcam (see Webcam on page 45)	854509-001
(10)	Fan (see Heat sink and fan on page 30)	854468-001
	Heat sink (see Heat sink and fan on page 30)	854469-001
(11)	Speaker (see Speakers on page 32)	854475-001
(12)	System board (see System board on page 36)	854479-001
(13)	Base enclosure	854473-001

12 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item	Component	Spare part number
(1)	Display bezel	854447-001
(2)	Microphone (see Microphone on page 34)	854474-001
(3)	Panel	854448-001
(4)	Hinge kit	854508-001
(5)	WLAN antennas	854450-001
		854451-001
(6)	WLAN cable	792505-855
(7)	Back cover	854507-001
	Not shown:
	Display cable	854449-001
	Touch panel cable (select products only)	854477-001

Display assembly subcomponents 13