BlackBerry RCK70CW, RCP50UW User Manual

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BlackBerry RCK70CW, RCP50UW User Manual

BlackBerry Storm 9500 Series

BlackBerry Storm 9520/9550 Smartphones

Version: 5.0

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-643442-0707020222-001

Contents

 

Welcome to BlackBerry!............................................................................................................................................................................................................................

8

Feature availability.....................................................................................................................................................................................................................................

8

Find more information...............................................................................................................................................................................................................................

9

Start using your device..............................................................................................................................................................................................................................

9

Navigation and typing...............................................................................................................................................................................................................................

10

BlackBerry basics.......................................................................................................................................................................................................................................

10

Troubleshooting basics..............................................................................................................................................................................................................................

14

Shortcuts.....................................................................................................................................................................................................................................................

17

BlackBerry basics shortcuts......................................................................................................................................................................................................................

17

Phone shortcuts..........................................................................................................................................................................................................................................

17

Message shortcuts.....................................................................................................................................................................................................................................

17

Media shortcuts..........................................................................................................................................................................................................................................

18

Typing shortcuts.........................................................................................................................................................................................................................................

18

Phone...........................................................................................................................................................................................................................................................

20

Phone basics...............................................................................................................................................................................................................................................

20

Emergency calls..........................................................................................................................................................................................................................................

23

Volume.........................................................................................................................................................................................................................................................

23

Voice mail....................................................................................................................................................................................................................................................

24

Speed dial....................................................................................................................................................................................................................................................

25

Voice dialing...............................................................................................................................................................................................................................................

25

Conference calls.........................................................................................................................................................................................................................................

28

Call logs.......................................................................................................................................................................................................................................................

29

Call waiting.................................................................................................................................................................................................................................................

31

Call forwarding...........................................................................................................................................................................................................................................

31

Call blocking...............................................................................................................................................................................................................................................

33

Fixed dialing................................................................................................................................................................................................................................................

34

Smart dialing..............................................................................................................................................................................................................................................

35

TTY support.................................................................................................................................................................................................................................................

36

Multiple phone numbers...........................................................................................................................................................................................................................

37

Phone options.............................................................................................................................................................................................................................................

38

Phone shortcuts..........................................................................................................................................................................................................................................

40

Phone troubleshooting..............................................................................................................................................................................................................................

40

Messages.....................................................................................................................................................................................................................................................

42

Message basics...........................................................................................................................................................................................................................................

42

Email messages..........................................................................................................................................................................................................................................

47

PIN messages.............................................................................................................................................................................................................................................

58

SMS text messages....................................................................................................................................................................................................................................

59

MMS messages...........................................................................................................................................................................................................................................

63

Message list options..................................................................................................................................................................................................................................

66

S/MIME-protected messages...................................................................................................................................................................................................................

70

PGP protected messages..........................................................................................................................................................................................................................

77

Message troubleshooting..........................................................................................................................................................................................................................

83

Files and attachments...............................................................................................................................................................................................................................

87

File and attachment basics.......................................................................................................................................................................................................................

87

Managing files and attachments.............................................................................................................................................................................................................

90

Documents..................................................................................................................................................................................................................................................

91

Spreadsheets..............................................................................................................................................................................................................................................

92

Media files...................................................................................................................................................................................................................................................

93

Presentations..............................................................................................................................................................................................................................................

93

vCard contact attachments.......................................................................................................................................................................................................................

94

Attachment troubleshooting.....................................................................................................................................................................................................................

95

Media...........................................................................................................................................................................................................................................................

96

Audio and video files.................................................................................................................................................................................................................................

96

Video recorder............................................................................................................................................................................................................................................

102

Camera........................................................................................................................................................................................................................................................

103

Pictures........................................................................................................................................................................................................................................................

105

Managing media files................................................................................................................................................................................................................................

108

Memory and media cards..........................................................................................................................................................................................................................

110

Transferring and downloading media files.............................................................................................................................................................................................

112

Media shortcuts..........................................................................................................................................................................................................................................

115

Media troubleshooting..............................................................................................................................................................................................................................

115

Browser........................................................................................................................................................................................................................................................

118

Browser basics............................................................................................................................................................................................................................................

118

Browser bookmarks....................................................................................................................................................................................................................................

121

Web feeds....................................................................................................................................................................................................................................................

124

Browser options..........................................................................................................................................................................................................................................

125

Browser security.........................................................................................................................................................................................................................................

129

Browser push..............................................................................................................................................................................................................................................

132

Browser troubleshooting...........................................................................................................................................................................................................................

133

Date, time, and alarm................................................................................................................................................................................................................................

134

Set the date and time manually...............................................................................................................................................................................................................

134

Get the date and time from the wireless network automatically.........................................................................................................................................................

134

Change what appears on the display when your device is charging...................................................................................................................................................

134

Change the clock face...............................................................................................................................................................................................................................

135

Display a second time zone......................................................................................................................................................................................................................

135

Turn on bedside clock mode.....................................................................................................................................................................................................................

135

Set options for bedside clock mode.........................................................................................................................................................................................................

135

Turn on the alarm.......................................................................................................................................................................................................................................

136

Silence the alarm.......................................................................................................................................................................................................................................

136

Change alarm notification options..........................................................................................................................................................................................................

136

Use the stopwatch.....................................................................................................................................................................................................................................

136

Set the timer...............................................................................................................................................................................................................................................

137

Change timer notification options...........................................................................................................................................................................................................

137

Date, time, and alarm troubleshooting....................................................................................................................................................................................................

137

Personal organizer.....................................................................................................................................................................................................................................

139

Contacts......................................................................................................................................................................................................................................................

139

Calendar......................................................................................................................................................................................................................................................

145

Tasks............................................................................................................................................................................................................................................................

156

Memos.........................................................................................................................................................................................................................................................

159

Categories...................................................................................................................................................................................................................................................

161

Calculator....................................................................................................................................................................................................................................................

162

Ring tones, sounds, and alerts..................................................................................................................................................................................................................

164

Ring tones, sounds, and alerts basics......................................................................................................................................................................................................

164

Accessibility options..................................................................................................................................................................................................................................

166

LED notification..........................................................................................................................................................................................................................................

167

Notifications troubleshooting...................................................................................................................................................................................................................

168

Typing..........................................................................................................................................................................................................................................................

169

Typing basics..............................................................................................................................................................................................................................................

169

Typing input methods................................................................................................................................................................................................................................

170

Typing options............................................................................................................................................................................................................................................

172

Spelling checker.........................................................................................................................................................................................................................................

174

Custom dictionary......................................................................................................................................................................................................................................

176

AutoText......................................................................................................................................................................................................................................................

177

Typing shortcuts.........................................................................................................................................................................................................................................

179

Typing troubleshooting.............................................................................................................................................................................................................................

179

Language.....................................................................................................................................................................................................................................................

180

Change the display language...................................................................................................................................................................................................................

180

Add a display language.............................................................................................................................................................................................................................

180

Delete a display language.........................................................................................................................................................................................................................

180

About typing input languages..................................................................................................................................................................................................................

180

Change the typing input language..........................................................................................................................................................................................................

180

Change the voice dialing language.........................................................................................................................................................................................................

181

Change the display options for contacts.................................................................................................................................................................................................

181

Language troubleshooting........................................................................................................................................................................................................................

181

Display and keyboard................................................................................................................................................................................................................................

182

Backlighting................................................................................................................................................................................................................................................

182

Display options...........................................................................................................................................................................................................................................

182

Keyboard options.......................................................................................................................................................................................................................................

185

Themes........................................................................................................................................................................................................................................................

186

Accessibility options..................................................................................................................................................................................................................................

187

Display troubleshooting............................................................................................................................................................................................................................

187

Search..........................................................................................................................................................................................................................................................

189

Messages, attachments, and web pages.................................................................................................................................................................................................

189

Organizer data...........................................................................................................................................................................................................................................

192

Synchronization..........................................................................................................................................................................................................................................

193

About synchronization...............................................................................................................................................................................................................................

193

Reconcile email messages over the wireless network...........................................................................................................................................................................

193

Delete email messages over the wireless network................................................................................................................................................................................

193

Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................

194

Synchronize organizer data over the wireless network.........................................................................................................................................................................

194

About synchronization conflicts...............................................................................................................................................................................................................

194

Manage email reconciliation conflicts.....................................................................................................................................................................................................

195

Manage data synchronization conflicts...................................................................................................................................................................................................

195

About backing up and restoring device data..........................................................................................................................................................................................

195

Prerequisites: Restoring data over the wireless network......................................................................................................................................................................

195

Delete all device data................................................................................................................................................................................................................................

196

Empty the deleted items folder on your computer from your device...................................................................................................................................................

196

Synchronization troubleshooting.............................................................................................................................................................................................................

196

Bluetooth technology................................................................................................................................................................................................................................

198

Bluetooth technology basics.....................................................................................................................................................................................................................

198

Bluetooth technology options...................................................................................................................................................................................................................

200

Bluetooth technology troubleshooting....................................................................................................................................................................................................

204

GPS technology..........................................................................................................................................................................................................................................

205

About GPS technology..............................................................................................................................................................................................................................

205

Get your GPS location...............................................................................................................................................................................................................................

205

Turn off location aiding.............................................................................................................................................................................................................................

205

Prevent others from tracking your location............................................................................................................................................................................................

206

GPS technology troubleshooting.............................................................................................................................................................................................................

206

Maps............................................................................................................................................................................................................................................................

207

Map basics..................................................................................................................................................................................................................................................

207

Navigation...................................................................................................................................................................................................................................................

209

Maps bookmarks........................................................................................................................................................................................................................................

210

Map options................................................................................................................................................................................................................................................

211

Maps troubleshooting................................................................................................................................................................................................................................

213

BlackBerry Messenger...............................................................................................................................................................................................................................

214

Contacts......................................................................................................................................................................................................................................................

214

Groups.........................................................................................................................................................................................................................................................

215

Conversations.............................................................................................................................................................................................................................................

216

Availability...................................................................................................................................................................................................................................................

219

Applications................................................................................................................................................................................................................................................

221

About adding applications........................................................................................................................................................................................................................

221

Switch applications....................................................................................................................................................................................................................................

221

Add, update, or return to the previous version of an application using the application center.......................................................................................................

221

Add an application.....................................................................................................................................................................................................................................

221

View properties for an application...........................................................................................................................................................................................................

222

Delete a third-party application...............................................................................................................................................................................................................

222

Receive a device password prompt before you add an application.....................................................................................................................................................

222

View the size of an application database................................................................................................................................................................................................

222

Check for application updates..................................................................................................................................................................................................................

223

Application troubleshooting.....................................................................................................................................................................................................................

223

BlackBerry Device Software......................................................................................................................................................................................................................

224

About updating the BlackBerry Device Software...................................................................................................................................................................................

224

Update the BlackBerry Device Software over the wireless network....................................................................................................................................................

224

Return to the previous version of the BlackBerry Device Software.....................................................................................................................................................

225

Delete the previous version of the BlackBerry Device Software..........................................................................................................................................................

225

Check for BlackBerry Device Software updates that you can install over the wireless network......................................................................................................

225

About updating the BlackBerry Device Software from a web site.......................................................................................................................................................

225

Update the BlackBerry Device Software from a web site.....................................................................................................................................................................

226

BlackBerry Device Software troubleshooting.........................................................................................................................................................................................

226

Wireless network coverage.......................................................................................................................................................................................................................

228

Turn on the connection to the wireless network....................................................................................................................................................................................

228

Turn off the connection to the wireless network....................................................................................................................................................................................

228

LED notification for network connections...............................................................................................................................................................................................

228

Turn on LED notification for wireless coverage......................................................................................................................................................................................

229

Change the connection speed for the wireless network.......................................................................................................................................................................

229

Turn off data service..................................................................................................................................................................................................................................

230

Wireless networks that your device connects to....................................................................................................................................................................................

230

Verify the status of network connections and services.........................................................................................................................................................................

230

About roaming and international roaming.............................................................................................................................................................................................

231

Switch wireless networks manually.........................................................................................................................................................................................................

231

About wireless coverage indicators.........................................................................................................................................................................................................

231

Connect to a GSM or UMTS network......................................................................................................................................................................................................

232

Set the wireless networks to use with global roaming mode...............................................................................................................................................................

232

Preferred wireless network list.................................................................................................................................................................................................................

233

Wi-Fi connection settings.........................................................................................................................................................................................................................

234

Advanced Wi-Fi connection settings.......................................................................................................................................................................................................

237

Change the network mode........................................................................................................................................................................................................................

239

Wireless network coverage troubleshooting...........................................................................................................................................................................................

239

Power, battery, and memory.....................................................................................................................................................................................................................

241

Turn off your device...................................................................................................................................................................................................................................

241

Set your device to turn on and turn off automatically...........................................................................................................................................................................

241

Reset the device.........................................................................................................................................................................................................................................

241

Check the battery power level..................................................................................................................................................................................................................

241

Extend battery life......................................................................................................................................................................................................................................

241

Format the device memory or a media card...........................................................................................................................................................................................

242

View the amount of available memory....................................................................................................................................................................................................

242

Best practice: Conserving memory on your device................................................................................................................................................................................

242

The application memory on my device is low.........................................................................................................................................................................................

243

SIM card......................................................................................................................................................................................................................................................

244

About the SIM card phone book...............................................................................................................................................................................................................

244

Add a contact to your SIM card................................................................................................................................................................................................................

244

Copy contacts from your SIM card to your contact list.........................................................................................................................................................................

244

Copy a contact from your contact list to your SIM card........................................................................................................................................................................

244

Change a SIM card contact......................................................................................................................................................................................................................

245

Delete a SIM card contact........................................................................................................................................................................................................................

245

Store SMS text messages on your SIM card...........................................................................................................................................................................................

245

About SIM card security............................................................................................................................................................................................................................

246

Protect your SIM card with a PIN code...................................................................................................................................................................................................

246

Change the SIM card PIN code................................................................................................................................................................................................................

246

Change the display name for a phone number......................................................................................................................................................................................

246

Security........................................................................................................................................................................................................................................................

247

Security basics............................................................................................................................................................................................................................................

247

Password keeper........................................................................................................................................................................................................................................

248

Encryption...................................................................................................................................................................................................................................................

251

Memory cleaning........................................................................................................................................................................................................................................

253

Certificates..................................................................................................................................................................................................................................................

255

PGP keys.....................................................................................................................................................................................................................................................

262

Certificate servers......................................................................................................................................................................................................................................

268

Key stores....................................................................................................................................................................................................................................................

270

Smart cards.................................................................................................................................................................................................................................................

272

Software tokens..........................................................................................................................................................................................................................................

276

VPN settings...............................................................................................................................................................................................................................................

277

About security self-tests............................................................................................................................................................................................................................

278

Verify security software.............................................................................................................................................................................................................................

278

Third-party application control................................................................................................................................................................................................................

279

Security troubleshooting...........................................................................................................................................................................................................................

282

Service books and diagnostic reports......................................................................................................................................................................................................

283

Service books..............................................................................................................................................................................................................................................

283

Diagnostic reports......................................................................................................................................................................................................................................

284

Wi-Fi diagnostic reports............................................................................................................................................................................................................................

285

BrickBreaker................................................................................................................................................................................................................................................

288

About BrickBreaker....................................................................................................................................................................................................................................

288

BrickBreaker capsules................................................................................................................................................................................................................................

288

BrickBreaker scoring..................................................................................................................................................................................................................................

289

Play BrickBreaker.......................................................................................................................................................................................................................................

289

Adjust the volume......................................................................................................................................................................................................................................

289

Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................

289

Check the high scores on the BrickBreaker web site.............................................................................................................................................................................

290

Word Mole game........................................................................................................................................................................................................................................

291

Word Mole game basics.............................................................................................................................................................................................................................

291

Single-player games..................................................................................................................................................................................................................................

292

Multiplayer games.....................................................................................................................................................................................................................................

293

Word Mole game troubleshooting............................................................................................................................................................................................................

294

Glossary.......................................................................................................................................................................................................................................................

296

Legal notice.................................................................................................................................................................................................................................................

301

User Guide

Welcome to BlackBerry!

Welcome to BlackBerry!

This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.

Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.

A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use certain browser configurations.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.

Wireless service provider

Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

8

User Guide

Welcome to BlackBerry!

Find more information, 9

Wireless networks that your device connects to, 230

BlackBerry Device Software, 224

Find more information

To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu.

To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.

To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.

To find software, games, and accessories for your device, visit www.discoverblackberry.com.

To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Start using your device

Complete the setup wizard

The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.

1.If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.

2.Complete the instructions on the screen.

Set up an email address

1.On the Home screen or in a folder, click the Setup Wizard icon.

2.On the email setup screen, select one of the following options:

I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device using the BlackBerry® Internet Service. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications.

I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.

3.Click Next.

4.Complete the instructions on the screen.

Note: When your email address is set up correctly, you receive a confirmation email message.

9

User Guide

Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key

The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.

Key

Menu key

Escape key

Actions

view more applications on the Home screen

open the menu in an application

select a highlighted menu item

move back a screen

close a menu

Move around the screen

To highlight an item, touch the screen lightly.

To scroll down, slide your finger up.

To scroll up, slide your finger down.

To select an item or open a link, click (press) the item.

To change the value in a field, click a field. Click a value.

To return to the Home screen, when you are not on a call, press the key.

For more information about SurePress™ touch screen navigation, see the setup wizard on your BlackBerry® device.

BlackBerry basics

Make a call

1.In the phone application, perform one of the following actions:

Type a phone number.

Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

10

User Guide

Welcome to BlackBerry!

Related topics

Add a pause or a wait to a phone number, 140

Change your ring tone

1.On the Home screen, click the Sounds icon.

2.Click Set Ring Tones/Alerts.

3.Click the application or item that you want to change.

4.Perform one of the following actions:

To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

To use a ring tone that you downloaded, in the Ring Tone field, click Browse. Navigate to a folder that contains ring tones. Click a ring tone.

5.Press the Menu key.

6.Click Save.

Send an email message

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose Email.

4.In the To field, perform one of the following actions:

Type an email address.

Type a contact name.

Type part of a contact name or email address. Click a contact.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Search for contacts in your organization's address book, 140

Mailing lists, 142

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose SMS.

4.In the To field, perform one of the following actions:

Type an SMS phone number (include the country code and area code).

Type a contact name.

Type part of a contact name. Click a contact.

If your device is connected to a CDMA network, you can type an email address.

11

User Guide

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Mailing lists, 142

Add a contact

1.In the contact list, click Add Contact.

2.Type the contact information.

3.Press the key.

4.Click Save.

Schedule an appointment

1.On the Home screen, click the Calendar icon.

2.Press the key.

3.Click New.

4.Type the appointment information.

5.If the appointment recurs, change the Recurrence field.

6.Press the key.

7.Click Save.

Related topics

Turn off your device, 241

Take a picture

1.On the Home screen, click the Camera icon.

2.If necessary, lock the focus on a subject by pressing the Right Convenience key halfway.

3.To take a picture, press the Right Convenience key all the way down.

Related topics

View a picture, 105

Record a video, 12

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1.On the Home screen, click the Media icon.

2.Click the Video Camera icon.

3.To start recording, click the record icon.

Welcome to BlackBerry!

12

User Guide

Welcome to BlackBerry!

4. To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.

Related topics

Play a media file, 96

Take a picture, 12

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.

1.On the Home screen, click the Browser icon.

2.Perform one of the following actions:

If a web address field appears on the screen, type a web address.

If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3.Press the Enter key.

Turn on the alarm

1.In the clock, press the Menu key.

2.Click Set Alarm.

3.Click the text beside the alarm time.

4.Slide your finger to highlight On or Weekdays.

5.Press the Escape key.

6.Click Save.

In the device status section of the Home screen, a clock indicator appears.

Related topics

Turn off your device, 241

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1.In the Bluetooth setup application, click Search or Listen.

2.If necessary, click a Bluetooth enabled device.

3.If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4.If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Related topics

Turn on Bluetooth technology, 198

13

User Guide

Welcome to BlackBerry!

Troubleshooting basics

I cannot make or receive calls

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

If you are not receiving calls, verify that call blocking and call forwarding are turned off.

Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 34

Call blocking, 33

Call forwarding, 31

Switch the active phone number, 37

I cannot set up an email address

Try performing the following actions:

On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box.

Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.

If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device.

For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

I am not receiving messages

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

14

User Guide

Welcome to BlackBerry!

If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.

If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

Verify that data service is turned on.

If you use email message filters, verify that the options for email message filters are set correctly.

Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.

If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the WiFi network or log in to the VPN again.

Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off data service, 230

Turn off the connection to the wireless network, 228

About wireless coverage indicators, 231

Change an email message filter, 51

Forward messages from a specific email message folder to your device, 48

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

Verify that fixed dialing is turned off.

Related topics

Fixed dialing, 34

Turn off the connection to the wireless network, 228

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:

If you are trying to save a media file to your device memory, delete old data or messages from your device.

If you are trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

If possible, increase the maximum amount of memory available for pictures.

Related topics

15

User Guide

Welcome to BlackBerry!

Delete a message, 47

Delete a media file or folder, 109

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

16

User Guide

Shortcuts

Shortcuts

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

To select an item, click (press) the screen.

To highlight an item, touch the screen lightly.

To open a menu in an application to access options and available actions, press the Menu key.

To select a highlighted menu item, press the Menu key.

To move back a screen, press the Escape key.

To return to the Home screen, when you are not on a call, press the End key.

To scroll down, slide your finger up.

To scroll up, slide your finger down.

To stop continuous scrolling, touch the screen.

To move to the next item, slide your finger to the left quickly.

To move to the previous item, slide your finger to the right quickly.

To switch applications, press and hold the Menu key. Click an application.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.

To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key.

To set up speed dial for a contact, in the phone application, press and hold a key.

To insert a plus sign (+) when typing a phone number, press and hold 0.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

To reply to a message, press the exclamation point (!) key.

To forward a message, press the period (.) key.

To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.

In a message list

To open a highlighted message, press the Enter key.

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User Guide

Shortcuts

To compose a message from a message list, press the comma (,) key.

To view received messages and received call logs, press the Alt key and 3.

To view call logs, press the Alt key and the period (.) key.

To view voice mail messages, press the Alt key and 7.

To view SMS text messages, press the Alt key and the question mark (?) key.

To view all your messages, press the Escape key.

Move around a message list

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a message list, press 1.

To move to the bottom of a message list, press 7.

To move up a message, press 2.

To move down a message, press 8.

To move to the next date, press 6.

To move to the previous date, press 4.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

To pause an audio or video file, press the Mute key. To resume playing an audio or video file, press the Mute key again.

To play the next song, press and hold the Volume Up key.

To play the previous song, press and hold the Volume Down key.

If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until audio boost turns on.

Camera

To zoom in to a subject before taking a picture, press the Volume Up key.

To zoom out from a subject before taking a picture, press the Volume Down key.

To take a picture, press the Right Convenience key.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

To insert a period, press the Space key twice. The next letter is capitalized.

To capitalize a letter, hold the letter key until the capitalized letter appears.

To type an accented character, press and hold the letter key. Click the accented character that appears on the screen.

To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.

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User Guide

Shortcuts

To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again.

To insert an at sign (@) or a period (.) in an email address field, press the Space key.

To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.

To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger.

To cut or copy text and paste it into an application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.

To change the typing input language quickly when you are using your device in landscape view, or in portrait view with the full keyboard, click the globe icon. Click an input language.

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User Guide

Phone

Phone

Phone basics

Find your phone number

Perform one of the following actions:

To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen.

If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.

Related topics

About multiple phone numbers, 37

Make a call

1.In the phone application, perform one of the following actions:

Type a phone number.

Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 140

Answer a call

Press the Send key.

To end a call, press the End key.

Related topics

Change your ring tone, 11

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.During a call, press the Menu key.

2.Perform one of the following actions:

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

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User Guide

Phone

• To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash.

Change your ring tone

1.On the Home screen, click the Sounds icon.

2.Click Set Ring Tones/Alerts.

3.Click the application or item that you want to change.

4.Perform one of the following actions:

To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

To use a ring tone that you downloaded, in the Ring Tone field, click Browse. Navigate to a folder that contains ring tones. Click a ring tone.

5.Press the Menu key.

6.Click Save.

Mute a call

During a call, press the Mute key on the top of your device.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

1.During a call, press the Menu key.

2.Click Activate Speakerphone.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the

Safety and Product Information booklet for your device.

To turn off the speakerphone, press the Menu key. Click Activate Handset.

Related topics

Bluetooth technology, 198

Dial an extension

1.When typing a phone number, press the Menu key.

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User Guide

Phone

2.Click Add Pause.

3.Type the extension number.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when your device is locked

To perform this task, you must turn on dialing from the Lock screen.

1.Press the Power key or Power/Lock key on the top left of your BlackBerry® device.

2.Click Place Call.

3.Perform one of the following actions:

Type a phone number.

Click the contacts icon. Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 38

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

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User Guide

Phone

Emergency calls

About emergency calls

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

About Emergency Callback Mode

If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.

In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

Your device exits Emergency Callback Mode at any time if you make a non-emergency call.

Make an emergency call

Perform one of the following actions:

If your screen or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.

If your screen or device is locked, press the Power key or Power/Lock key on the top left of your device. Type the emergency number. Press the Send key.

Volume

Adjust the volume

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

To mute the volume, press the Mute key on the top of your device. To turn off mute, press the Mute key again.

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User Guide

Phone

Related topics

Amplify the volume using the audio boost feature, 98

Improve sound quality for media files, 98

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the Menu key.

2.Click Enhance Call Audio.

3.Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

5.Press the Menu key.

6.Click Save.

Voice mail

Check your voice mail

1.In the phone application, press the Menu key.

2.Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1.In the phone application, press the Menu key.

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User Guide

Phone

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

6.Click Save.

Speed dial

Set up speed dial for a contact

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

To make a call using speed dial, in the phone application, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Highlight a contact or phone number.

4.Press the Menu key.

5.Perform one of the following actions:

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

To assign the contact to a different speed dial key, click Move. Click a new speed dial key.

To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number.

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User Guide

Phone

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 36

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1.In the voice dialing application, wait for the sound.

2.Perform any of the following actions:

To check your active phone number, say "Check my phone number."

To check the wireless coverage level, say "Check coverage."

To check the battery power level, say "Check battery."

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.

1.On the Home screen or in a folder, click the Options icon.

2.Click Language.

3.Change the Voice Dialing Language field.

4.Press the Menu key.

5.Click Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1.On the Home screen or in a folder, click the Options icon.

2.Click Voice Dialing.

3.Set the Choice Lists field to Always Off.

4.Press the Menu key.

5.Click Save.

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User Guide

Phone

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on."

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

1.On the Home screen or in a folder, click the Options icon.

2.Click Voice Dialing.

3.Perform any of the following actions:

To turn off playback for phone numbers, set the Digit Playback field to Disabled.

To turn off playback for contacts, set the Name Playback field to Disabled.

To set how quickly playback for contacts occurs, set the Name Playback Speed field.

To set the playback volume for contacts, set the Name Playback Volume field.

4.Press the Menu key.

5.Click Save.

Set the matching sensitivity level for voice commands

1.On the Home screen or in a folder, click the Options icon.

2.Click Voice Dialing.

3.Perform one of the following actions:

To increase matches, set the Sensitivity field closer to Reject Less.

To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

4.Press the Menu key.

5.Click Save.

Improve voice recognition of numbers

1.On the Home screen or in a folder, click the Options icon.

2.Click Voice Dialing.

3.Press the Menu key.

4.Click Adapt Digits.

5.Complete the instructions on the screen.

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User Guide

Phone

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Make a conference call

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1.During a call, press the Menu key.

2.Click Add Participant.

3.Type a phone number or highlight a contact.

4.Press the Send key.

5.During the second call, press the Send key to join your first contact to the conference call.

6.To join another contact to the call, repeat steps 1 to 5.

Related topics

Place a call on hold, 21

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

1.During a conference call, press the Menu key.

2.Click Split Call.

3.Click a contact.

To return to the conference call, press the Menu key. Click Join.

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