BlackBerry RFX100LW User Manual

BlackBerry XYZ Smartphone

User Guide

Published: 2013-08-14

SWD-20130814145914634

Contents

Get started.....................................................................................................................................................6

Getting to know your device............................................................................................................................6

How To demo videos....................................................................................................................................27

Device Switch.............................................................................................................................................. 37

Display........................................................................................................................................................ 43

Search.........................................................................................................................................................46

Phone..........................................................................................................................................................48

Visual Voice Mail..........................................................................................................................................55

BBM Video.................................................................................................................................................. 57

Ring tones, sounds, and alerts......................................................................................................................59

View and respond to Instant Preview notifications.........................................................................................60

Lock Screen Preview notifications................................................................................................................ 61

Troubleshooting: Ring tones, sounds, and alerts...........................................................................................61

Messages.................................................................................................................................................... 63

BlackBerry Hub........................................................................................................................................... 63

Passwords and security................................................................................................................................85

Security....................................................................................................................................................... 85

Work space and BlackBerry Balance............................................................................................................99

BlackBerry ID............................................................................................................................................ 104

Password Keeper.......................................................................................................................................107

Media........................................................................................................................................................112

Camera..................................................................................................................................................... 112

Pictures.....................................................................................................................................................117

Music........................................................................................................................................................ 121

Videos....................................................................................................................................................... 127

BlackBerry Story Maker............................................................................................................................. 131

Media sharing............................................................................................................................................133

Maps and locations....................................................................................................................................135

Maps.........................................................................................................................................................135

Location services....................................................................................................................................... 139

Compass................................................................................................................................................... 140

Applications and features...........................................................................................................................142

Remember................................................................................................................................................ 142

Calendar....................................................................................................................................................146

Contacts....................................................................................................................................................153

Clock.........................................................................................................................................................158

Calculator..................................................................................................................................................162

Browser.....................................................................................................................................................163

Smart Tags................................................................................................................................................ 170

Voice Control............................................................................................................................................. 173

Games.......................................................................................................................................................178

Organizing apps.........................................................................................................................................180

Documents and files.................................................................................................................................. 182

Documents To Go...................................................................................................................................... 182

File Manager..............................................................................................................................................188

Storage space and media card................................................................................................................... 192

Settings and options.................................................................................................................................. 198

Connections.............................................................................................................................................. 198

Software Updates...................................................................................................................................... 215

Language.................................................................................................................................................. 216

Keyboard and typing..................................................................................................................................217

Battery and power..................................................................................................................................... 222

Accessibility.............................................................................................................................................. 226

BlackBerry Link features on your device.....................................................................................................235

Legal notice...............................................................................................................................................238

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2

The messages iconBlackBerry Hub

Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as

specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with

you).

Attachment View: You can filter the view in the

BlackBerry Hub to show the message attachments that you receive.

Attachments that are associated with a work space account are not shown when the work space is locked.

With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your

device. You can also reply to your BBM and text messages without leaving your current app.

For more information, see

BlackBerry Hub and Ring tones, sounds, and alerts.

The keyboard iconBlackBerry Keyboard

Keyboard feedback enhancements: On devices with a touch screen keyboard, the tone for key presses on shift, symbol,

and delete keys are different so you can distinguish the keys from regular key presses.

When you select text for editing, a menu appears on the screen to enable you to cut, copy, and paste text more quickly.

For more information, see Keyboard and typing.

The Camera iconCamera

Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person

before taking the picture.

Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking

it.

User Guide Get started

You can peek at the last picture that you took to see if you captured what you wanted.

For more information, see Camera.

The BlackBerry Story Maker iconBlackBerry Story Maker

Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the

background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social

networking accounts, and more.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember iconBlackBerry Remember

Search: You can search within the BlackBerry Remember app for specific items.

Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the

item.

Calendar integration: Items that are assigned a date appear in the Calendar app and the

BlackBerry Hub calendar

notifications.

For more information, see

Remember.

The Calendar iconCalendar

Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees,

that you are running late for the meeting.

Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to

ICS feeds.

Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen

for adding calendar events.

For more information, see Calendar.

The Smart Tags iconNFC and Smart Tags

New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go.

For more information, see NFC and Smart Tags.

User Guide Get started

The Browser iconBlackBerry Browser

You can quickly see your browsing history by touching and holding the back button beside the address bar.

You can invert the colors in reader mode to display white text on a black background.

For more information, see Browser.

Introducing BlackBerry 10: new apps and features

Introducing the reinvented

BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs.

Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to

effortlessly flow between tasks and applications with quick and simple gestures.

The messages iconBlackBerry Hub

BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email,

text messages, social networking messages, BBM

chats, and instant messages. With a single swipe from any screen, you

can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings

and events. You can easily filter the types of messages that appear.

For more information, see

BlackBerry Hub.

The keyboard iconBlackBerry Keyboard

Your BlackBerry

device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device

uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry

Keyboard. Simply flick the word up onto the screen to type efficiently with just one hand. You can even type in two or more

languages at once!

For more information, see

Keyboard and typing and Language.

The BBM iconBBM Video with Screen Share

Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video

from the Phone or the Contacts app, or switch from a BBM

chat to a BBM Video conversation, by simply tapping an icon.

You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you

continue talking.

For more information, see

BBM Video.

User Guide Get started

The Camera iconCamera and Time Shift mode

Your BlackBerry

device has front and rear cameras for taking high resolution pictures and recording HD videos. You can

open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen.

Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create

the perfect shot.

For more information, see

Camera.

The BlackBerry Story Maker iconBlackBerry Story Maker

BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view

later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply

themes.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember iconBlackBerry Remember

A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can

group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into

actions from anywhere on your device.

For more information, see Remember.

The Contacts iconContacts

The Contacts app contains details about the contact, updates and company news from the contact’s social network, and

events that you and the contact have in common. You can quickly filter your contacts by using the account type (for

example, you can choose to view only BBM

contacts). You can also create favorites and use photos from social networking

accounts to represent contacts.

For more information, see

Contacts.

The Calendar iconCalendar

The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter

your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on

a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.

For more information, see Calendar.

User Guide Get started

The Browser iconBlackBerry Browser

The new BlackBerry Browser

is powerful, responsive, and super-fast. When you're browsing and you find something you

want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader

mode to remove distracting clutter.

For more information, see

Browser.

The Music iconShare, stream, or display your media files

With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents,

webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and

more. You can also stream your media to supported DLNA Certified

devices such as computers, TVs, or other home

entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.

For more information, see

Media sharing.

The Pictures iconPicture editing

You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of

enhancements and artistic styles.

For more information, see Pictures

The Videos iconVideo editing

You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements

such as brightness and color.

For more information, see Videos.

The search iconSearch

You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the

home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to

include Internet sources.

For more information, see Search.

User Guide Get started

The Voice Control iconVoice Control

The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions

virtually hands-free. Use the

Voice Control app to send messages, make calls, book meetings, search the Internet, post

tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from

the keyboard by tapping and holding the microphone icon.

For more information, see

Voice Control.

The BlackBerry World iconBlackBerry World

Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app,

then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified

storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want

children to access.

The Smart Tags iconNFC and Smart Tags

Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly.

BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages)

between your

BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You

can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers,

and more that you can share with others.

For more information, see

NFC and Smart Tags.

The BlackBerry Balance icon BlackBerry Balance

Take your device to the office for access to work email, apps, and data without compromising the personal use of your

device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between

your work space and personal space with a simple gesture.

For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?

• In many apps, you can tap Image Back to return to the previous screen.

• To minimize an app and return to the home screen, swipe up from the bottom of the screen.

User Guide Get started

BlackBerry smartphone showing a directional arrow moving upwards from the bottom of the screen to minimize an app

as an Active Frame

How do I get to the menu?

There is no Menu Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the

screen, and by touching and holding items on the screen.

BlackBerry smartphone showing how to tap the more tabs icon to navigate within an app, how to touch and hold an item to

open a menu of actions for that item, and how to tap the more actions icon to open the menu for the app.

How do I change my settings and options?

Do any of the following:

• To change the settings in an app, swipe down from the top of the screen. Tap The Settings icon. .

• To see other options in many apps, tap The more actions icon .

• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down

from the top of the screen. Tap Image Settings.

BlackBerry smartphone showing a directional arrow moving downwards from the top of the screen to

show device settings. To see all device settings, tap Settings. To change the settings for a feature, tap a

label, such as Alarm. To turn on or turn off a feature, such as Wi-Fi, tap the icon. When the feature is

turned on, the icon is blue.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the

BlackBerry Hub. The

BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10

experience, and it's always running so that you stay connected no matter what you're doing on your device.

To get to the BlackBerry Hub, on the home screen, slide your finger right.

You can also peek at the BlackBerry Hub

or open it from anywhere on your device using a simple gesture:

BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to

the BlackBerry Hub

User Guide Get started

Where are my ring tones and notification profiles?

• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and

All Alerts Off.

• You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping Silent Mode .

• You can set custom ring tones for contacts in the Contacts app.

• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and

tap Image Settings

> Notifications.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your

BlackBerry 10 device. In the

BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new

apps.

Where are my tasks, memos, and voice notes?

• If you used BlackBerry Link

to transfer the files from your old BlackBerry device to your new device, your tasks, memos,

and voice notes should be in the new BlackBerry Remember app.

• If you previously used tasks in BBM Groups

, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your

administrator turned on

BlackBerry Balance technology, your device data, apps, and network access are divided into a

work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal

app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal

space, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?

In BBM

, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text

message, you can also type

mypin to display your PIN.

How do I find my own phone number?

On the home screen, tap the Phone icon. In the Calls or

Contact view, in the center of the screen , swipe down and

your phone number will appear at the top of the screen. In an email or text message, you can also type

mynumber

to display your phone number.

User Guide Get started

Where is Password Keeper?

The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link

or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you

can restore your Password Keeper passwords from your old device after you download and open the Password

Keeper app.

Where can I find details about my device OS and hardware?

On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of

information displayed, tap an option in the drop-down list.

How do I search?

If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap Search .

What is BlackBerry Link?

BlackBerry Link is the latest version of BlackBerry Desktop Software

and can be used with your BlackBerry 10 device. You

can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your

BlackBerry device to your desktop computer.

To download BlackBerry Link

, on your computer, visit

www.blackberry.com/BlackBerryLink and select the Windows or Mac

option.

Home screen, keys, and icons

Your device at a glance

BlackBerry smartphone showing the front of the device, with the USB port and HDMI port featured at left. The callouts

show the screen lock and power on and off button and the headset jack on the top of the device. The notification LED and

front camera are shown on the front of the device. Volume up, volume down, and a dual purpose mute and Voice Control

button are shown on the right of the device.

Home screen at a glance

Image of the home screen showing active frames, and arrows to indicate swiping left to scroll through apps and swiping

right to see the BlackBerry Hub. Image also shows network and status indicators at the top of the screen and Phone,

Search, and Camera icons at the bottom of the screen.

User Guide Get started

Application icons

Icon Description

The Contacts icon

Contacts

Access the contacts from all of your accounts, as well as their updates and your shared

activities, in a single app.

The Browser icon

Browser

View webpages more easily using the reader mode, and share webpages quickly with your

contacts.

The Calendar icon

Calendar

View all your events in one place, including events you added from your email accounts

and social networking accounts. You can filter events according to your account.

The BBM icon

BBM

Chat in real time by using text or video, and share files with up to 30 BBM contacts.

The Text Messages icon

Text Messages

Send and receive SMS and MMS messages, if provided as part of your wireless service

plan.

The BlackBerry World icon BlackBerry World

Download, buy, rate, and review apps, games, music, and videos.

The BlackBerry Remember

icon

Remember

A productivity app for collecting and categorizing the information you want to remember.

The Docs To Go icon

Docs To Go

Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.

Edit, view, and present Microsoft PowerPoint presentations.

The Pictures icon

Pictures

View, edit, and share pictures that you take with the Camera app or that are saved on your

device.

The Music icon

Music

Share your music quickly and easily with your contacts. Wirelessly play your music on

home entertainment equipment.

The Videos icon

Videos

User Guide Get started

Icon Description

View, edit, and share videos that you take with the Camera app or that are saved on your

device. Wirelessly play your videos on home entertainment equipment.

The BlackBerry Story Maker

icon

Story Maker

Create and share a movie that you make using pictures, videos, and music on your device.

The Facebook for

BlackBerry smartphones

icon

Facebook

View your Facebook notifications, upload photos and videos, and check in to Places.

The Twitter for BlackBerry

smartphones icon

Twitter

Follow the stories, ideas, and opinions that interest you by sending and receiving short

messages known as tweets.

The LinkedIn icon

Build and connect with your professional network and get access to ideas and

opportunities for your career.

The Maps icon

Maps

Search for places, get turn-by-turn directions, and save favorite places.

The Games icon

Games

Find games to download and play. Add your friends so that you can view their games or

challenge them to a game.

The YouTube icon

YouTube

Share your videos with friends, family, and the world.

The Voice Control icon

Voice Control

Speak your commands to make a call, send messages, search the Internet, and more.

The Clock icon

Clock

Track the time using a world clock, stopwatch, timer, and alarm clock.

The Calculator icon

Calculator

Perform calculations using a standard and scientific calculator, tip calculator, and unit

converter.

The Compass icon

Compass

Navigate using the compass, or let the compass connect to satellites to find your location.

The File Manager icon

File Manager

View, save, and share files that are stored on your device, on a media card, or on devices or

networks that your device is connected to.

User Guide Get started

Icon Description

The Smart Tags icon

Smart Tags

Store and create tags that contain info such as text, phone numbers, and links that you

can share with others on printed materials or by tapping the backs of your devices

together.

The Settings icon

Settings

Change the settings for network connections, accounts, display, language, and more.

The Adobe Reader icon

Adobe Reader

View PDF files on your device and share them with others over email, BBM, and more.

The Phone icon

Phone

Place conference calls, check voice mail, or move a call to BBM Video.

The Camera icon

Camera

Includes front and rear cameras, and a Time Shift mode to help you capture the perfect

picture.

The Setup icon

Setup

Set up your accounts, personalize your device, and watch tutorials about using BlackBerry

10 OS.

The Help icon

Help

Find out how to do things quickly on your device, read FAQs, and learn tips that can help

increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub

. When you

have a new item, the

New item indicator appears on the notification icon. You can peek at your notification icons by

sliding your finger up from the bottom of the screen from anywhere on the device.

Icon Description

The email message icon Email message

The text message icon Text message

The BBM message icon BBM message

The Facebook message icon Facebook message

The Twitter message icon Twitter message

The LinkedIn message icon LinkedIn message

User Guide Get started

Icon Description

The phone call icon Phone call

The notification message icon Notification messages from apps and services such as

BlackBerry World

Setup and activation

Inserting the SIM card and media card

Insert the SIM card

CAUTION:

Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do

not insert a SIM card adapter into your device.

1. From the bottom of your BlackBerry device, pull up the back cover.

With the metal contacts pointing toward the back of the device, insert the SIM card into the slot on the left side of

your device.

BlackBerry device showing where to insert the SIM card.

Insert a media card

A media card is optional. If a media card is included, it might already be inserted.

1. From the bottom of your BlackBerry device, pull up the back cover.

With the metal contacts facing away from you, insert the media card (microSD card) into the slot on the left side of

your device.

This illustration shows where to insert or remove the media card.

Set up your device

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make

sure your device is connected to a mobile network or is within range of a

Wi-Fi network. After the initial setup, you can open

the Setup app by tapping the

Setup Setup icon on the home screen.

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a

BlackBerry ID

, on your computer, visit

www.blackberry.com/blackberryid.

You can use the Setup app to:

User Guide Get started

• Add your email, BBM

, instant messaging, and social networking accounts

• Set up your payment options for purchases you make from the BlackBerry World

storefront

• Transfer data from a device running BlackBerry 7 or 7.1

• Customize and personalize your device settings

• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an

Evernote

account to your device.

1. On the home screen, swipe down from the top of the screen.

Tap The Settings icon > Accounts.

If you already added an account to your device, tap The Add Account icon to add another account.

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data

from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a

list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

Learn how to switch devices using BlackBerry Link.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn

how to switch devices using a media card.

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer

supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch

devices using BlackBerry Protect.

• Switching from an iPhone or

Android device? You can download the device switch app from BlackBerry World.

Learn

how to switch devices using the device switch app.

Tip:

If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home

screen of your old device, do one of the following:

• Click Options

> About.

• Click Options

> Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry

devices, make sure that you have the following:

User Guide Get started

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so

that you have it when you're ready to add accounts to your new device.

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you

used to log in to your device and the

BlackBerry World storefront. If you log in to your BlackBerry 10 device with your

BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and

access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry

devices, you should update to the latest available version of BBM and

associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed

applications.

2. To download BBM

7.0 or later on your old device, visit the BlackBerry World storefront or

www.bbm.com.

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup

option.

What if I have contacts on my SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts

to your old device before you back up your device data.

Tip:

To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,

press the

Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.

Power and charging

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

This illustration shows the Power/Lock key on the top of the device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.

Wireless connections and clock alarms aren't affected.

User Guide Get started

Press the Power/Lock

key on the top of your device.

To wake up your device, swipe up from the bottom of the device screen.

Illustration of the device with a directional arrow moving from below the device's screen to more than halfway up the

screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might

help to solve the problem.

Do one of the following:

• To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .

• To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry

device, you should charge the battery that came with your device as the battery isn't

fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your

device using a USB cable connected to a computer, but charging might take longer.

CAUTION: Other chargers might not provide adequate power and might damage your device.

Plug the charger into a power outlet and connect the cable to your device using the USB port.

This illustration shows where you connect the charger to the USB port on the side of the device.

Tips: Charging your device

Your BlackBerry

device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the

following:

• Charge your device for an extended period of time rather than charging in small increments, for example, charging for

less than 15 minutes.

• Avoid using your device while it is charging, to help it charge faster.

• Charge your device often, even when the battery charge isn't low.

• Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.

• Avoid leaving your device turned off with a low battery power level for an extended period of time.

User Guide Get started

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.

Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock

key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

To unlock the screen, swipe up from the bottom of the screen.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view

the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home

screen and your minimized apps. Slide your finger to the left again to see all your apps.

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub

and the home screen, slide your finger left and right.

Illustration of a directional arrow pointing upward from the bottom of the device. Illustration of a

directional arrow moving to the left from the right side of the device.

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll

through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Illustration of a slider bar with a directional arrow moving from the slider bar handle to the right along the

bar.

User Guide Get started

Select items

Do any of the following:

• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.

• To highlight an item without opening it, touch and hold the item.

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select

more icon and tap additonal items. To clear an item, tap it again.

Illustration of a single finger tap selecting a single item.

Zoom in to or zoom out from the screen

If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can

magnify the screen by zooming in. To see more of the screen, zoom out.

Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Illustration of two directional arrows moving apart from each other. Illustration of two directional

arrows moving towards each other.

Move items from one place to another

1. On the home screen, touch and hold the item you want to move.

2. When the item starts to pulsate, slide your finger to where you want the item to be.

Illustration of the device with a directional arrow moving diagonally across the screen. At the end of the

arrow is a highlighted box, indicated an item that was moved.

Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't

need to do things like save and close documents before you use the browser, or restart your browser session after you

check your email.

Swipe up from the bottom of the screen.

User Guide Get started

Illustration of the device with a directional arrow moving from below the device's screen to midway up

the screen. There is a box at the end of the arrow, indicating an app that is minimizing.

Tip:

When you're done using your app, you can close it by tapping

The close icon in the lower-right corner of the app.

View the Hub

You can peek at or open the BlackBerry Hub

from anywhere on your device

From the bottom of the screen, slide your finger up and to the right.

Gesture showing how to peek at the BlackBerry Hub

Show the menus

You can find additional features, options, and help by exploring the menus.

Do any of the following:

• To see the additional actions you can perform in an app, tap The more actions icon or The more tabs icon .

• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To

see the names of the menu items that appear on the right side of the screen, slide your finger over them.

• To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that

particular app. If you are not in an app, you can see the device settings.

Illustration of a tap on the lower right side of the screen, over the overflow icon. Illustration of a

directional arrow moving from above the screen to halfway down it.

Show the keyboard

Using two fingers, swipe up from the bottom of the screen.

Illustration of two directional arrows moving upward from the bottom of the screen. A keyboard is shown

underneath the arrows.

Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to

tap on the screen, swipe two fingers down from the top of the keyboard.

User Guide Get started

Navigating within an Android

app

Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to

be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can

quickly go back to the previous screen.

Do any of the following:

• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.

• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally

up and to the left.

Illustration of an arrow representing a touch moving from below and halfway across the screen,

diagonally up and to the left.

Personalizing your device

Download and buy apps, games, music, and videos

Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same

BlackBerry device, and on up to four additional devices without your having to pay for the items again.

1. In the BlackBerry World

storefront, tap an item.

2. In the upper-right corner of the screen, tap the button with the price displayed on it.

3. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment

method.

4. Tap Purchase.

Tip: To share an app, game, album, song, or video, tap Share . To share an app with someone using NFC technology, on

the Details screen of the app that you want to share, align the backs of your devices.

Move an app around the home screen

1. On the home screen, touch and hold an app icon until all of the icons start to blink.

2. Drag the icon to a different location on the home screen and release your finger.

Change your ring tone, sounds, or alerts

1. On the home screen, swipe down from the top of the screen.

User Guide Get started

2. Tap Settings Settings > Notifications.

• To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,

Vibrate

, LED, Previews, or Volume settings.

• To change the notification settings for a particular app, for example the Phone, in the Notifications section, tap

an application. Change the settings.

Change your font size

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

> Display.

3. In the Font Size

drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

1. Open a picture.

Tap More > The set as icon > Wallpaper

Tip:

If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as

your wallpaper.

Set an alarm

Tap The Alarm Clock icon .

2. Set the Alarm

switch to On.

3. Touch and hold the dial outside of the clock face.

4. Slide the dial around the clock face to your desired time.

5. To save the alarm time, tap anywhere on the screen.

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm

time at the bottom of the screen. Tap the Alarm Time

drop-down list and scroll up or down to adjust the time that the alarm

is set for.

Bookmark a favorite webpage

On a webpage, tap More actions > Add to Bookmarks .

Where do I find customer support?

Get support for your BlackBerry

smartphone by clicking one of the links below.

User Guide Get started

Self-help support icon

Visit blackberry.com/support for self-help resources such

as manuals and knowledge base articles. Watch videos to

learn how to set up or use features on your device. Find

answers or post your own question on community forums.

Share tips and solutions on social networks and BlackBerry

blogs.

Contact support icon

Visit blackberry.com/contact for information about who to

call for warranty information, billing, repairs, or technical

support.

Tutorial: Searching the Help app on a BlackBerry 10

device

This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.

Note:

This tutorial is available in English only.

Start the tutorial

http://docs.blackberry.com/tutorials/help/en

How To demo videos

Overview

Video: Getting around the BlackBerry

interface

Get around the home screen of your new BlackBerry device, open and minimize apps and lock or unlock your device.

Swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-

overview/smartphone-interface/index.html

Video: Keys and features

Get around the hardware of your BlackBerry device - find out what each button does, what the LED light means and more.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-

overview/hardware-tour/index.html

Video: Using the touch screen

Every feature, every gesture, and every single tiny detail of the BlackBerry device is designed with you in mind. Swipe

through home screen panels and to open or close apps and get more done with a few simple gestures.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-

overview/touch-screen-gestures/index.html

Video: BlackBerry Hub

Stay close to what's important, with all of your notifications in one place. Simply swipe to peek into the BlackBerry Hub

from any app, and effortlessly flow in and out of your messages and conversations. See all your accounts and update your

status from the BlackBerry Hub

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-

overview/blackberry-hub/index.html

Video: Keyboard and typing basics

The new touchscreen BlackBerry Keyboard

provides an effortless typing experience. It learns your writing style and

suggests words to help you type faster, more accurately and with the least amount of effort. And if you tend to mistype

certain letters, the keyboard will remember and subtly adjust to make sure you hit the right key.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/keyboard/keyboard-and-

typing/index.html

Video: Searching your BlackBerry device

Search your

BlackBerry device and refine the results.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-

overview/search-smartphone/index.html

User Guide Get started

Video: Personalize your device

Personalize your BlackBerry device by choosing a wallpaper, adjusting the display font and screen brightness, and setting

customized ring tones and alerts.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/personalization/

personalize-smartphone/index.html

Setup

Video: Set up your BlackBerry device

Just opened up your brand new

BlackBerry device? Find out how to get started - learn the basics and set it up.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/getting-

started/index.html

Video: Transferring data to your new device

Switch from an older device to your new BlackBerry

device and get all your information transferred over.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/device-

switch/index.html

Video: Setting up accounts

Add your email and social accounts to your BlackBerry

device and find out how to sync them.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/

account-setup/index.html

Connections

Video: Bluetooth

and Wi-Fi connections

Connect your new BlackBerry device to a Wi-Fi network and enable your Bluetooth connections.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/connections/bluetooth-

wifi/index.html

User Guide Get started

Video: Connect to your computer with BlackBerry Link

Download BlackBerry Link on your computer to access, sync and organize content between your BlackBerry device and

computer. Music, photos, video and files can all be synced and shared between your devices, your PC or your Mac.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/blackberry-link/connect-to-computer/blackberry-link/

index.html

Video: Making calls

Make calls on your BlackBerry

device.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/phone/making-calls/

index.html

Apps

Video: Browser basics

Customize the BlackBerry Browser

on your device with privacy and security settings and bookmarks.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/browser/browse-the-web/browser-basics/index.html

Video: Calendar basics

Spend less time managing schedules and tasks – BlackBerry Calendar makes managing your busy schedule simple. When

you create a new appointment, BlackBerry Calendar suggests who to invite based on your existing events and who you

invited last time. It will even show you friends’ recent messages and social updates.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/calendar/using-calendar/index.html

Video: Organizing tasks and notes with BlackBerry Remember

Group relevant photos, lists, messages and web links into one place with BlackBerry Remember – then sync tasks with

your

Microsoft Outlook calendar. Plus, with Documents To Go and Adobe Reader built in, you can update spreadsheets,

documents and presentations on the move.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/blackberry-remember/index.html

User Guide Get started

Video: Documents To Go - Getting Started

With

Documents To Go, BlackBerry devices allow you to stay productive without having to carry a laptop, with a true mobile

productivity suite. Update inventory charts in a spreadsheet, make last minute edits to a press release, give stunning

presentations or get feedback from a colleague over BBM Video, all without the need for a laptop. (Compatible BlackBerry

devices, Wi-Fi, 4G or HSPA+ connection required.)

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/docs-to-go-getting-started/index.html

Video: Get Started with BBM

Use BBM on your

BlackBerry device - modify your display information, begin a chat, use BBM groups and BBM Video.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/getting-started-with-bbm/

index.html

Video: BBM Video

chat with Screen Share

Switch your BBM chat to a BBM Video conversation and talk face-to-face with those that matter to you most. Use the new

Screen Share feature to show photos, your browser, or review a business document together. You can even share the view

from your camera.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/bbm-video-screen-share/

index.html

Media

Video: Taking pictures

Learn how to switch between the front and rear cameras on your BlackBerry device, all about the camera menu options

and how to take pictures even on lock screen.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/taking-pictures/index.html

Video: Taking pictures using the Time Shift mode

Pinpoint and adjust elements of your picture to get the photo you want.

Time Shift mode captures milliseconds before and

after your photo--so you can scroll back on the dial to open one friend's eyes and then forward to catch your other friend

smiling. Share the photo when you're done with a few simple gestures.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/time-shift-mode/index.html

Video: Edit a picture

Use advanced features to edit your pictures and save the revised version on your BlackBerry device.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/pictures/picture-editor/index.html

Video: Watching your videos

Enjoy watching videos on your BlackBerry device. Adjust the video size, use the volume buttons for easy listening and share

it.

Note:

This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/video-player/watching-videos/index.html

Video: Media sharing

Share the media you create with the world. Display your masterpiece on the big screen for all to see. Simply connect to your

TV via HDMI or tap 'Play on' to link wirelessly through DLNA. You can share with your social networks too just by using a few

simple gestures.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/media-sharing/media-sharing/index.html

Video: Creating stories with BlackBerry Story Maker

Once you've captured the perfect photos, use BlackBerry Story Maker to weave those moments together to create a movie

in just a couple of swipes, then share with the world.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/movie-creation/blackberry-story-maker/index.html

Device Switch

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data

from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a

list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

Learn how to switch devices using BlackBerry Link.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn

how to switch devices using a media card.

User Guide Get started

• Switching from a BlackBerry

device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer

supported data, such as contacts, from your current device's backup file to your new device.

Learn how to switch

devices using BlackBerry Protect.

• Switching from an iPhone or

Android device? You can download the device switch app from BlackBerry World.

Learn

how to switch devices using the device switch app.

Tip:

If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home

screen of your old device, do one of the following:

• Click Options

> About.

• Click Options

> Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry

devices, make sure that you have the following:

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so

that you have it when you're ready to add accounts to your new device.

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you

used to log in to your device and the

BlackBerry World storefront. If you log in to your BlackBerry 10 device with your

BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and

access BlackBerry

products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry

devices, you should update to the latest available version of BBM and

associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed

applications.

2. To download BBM

7.0 or later on your old device, visit the BlackBerry World storefront or

www.bbm.com.

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup

option.

What if I have contacts on my SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts

to your old device before you back up your device data.

Tip:

To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,

press the

Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.

User Guide Get started

Backing up and switching devices

Transfer data to a new device using a computer and BlackBerry Link

If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to

transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to

your new BlackBerry 10 device. This feature is designed to move personal data but not work data.

1. On your computer, download and install BlackBerry Link

from

www.blackberry.com/BlackBerryLink.

2. Open BlackBerry Link.

3. Connect your current BlackBerry device to your computer using a USB cable.

4. Complete the instructions on the screen.

5. When prompted, connect your new BlackBerry 10 device using a USB cable.

6. Complete the instructions on the screen.

Note:

Email accounts and unsupported applications aren't transferred to your new device. You can set up your email

accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,

visit the BlackBerry World storefront.

Transfer data from a BlackBerry 7 device using a media card

Before you begin: This transfer option is only available if you're switching from a

BlackBerry 7 device or later. To see what

version of software you're running, on your previous device's home screen, click Options > About, or click Options >

Device > About Device Versions.

When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm

settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between

BlackBerry devices. This feature is designed to move personal data but not work data.

1. On your BlackBerry

7 device, click Setup > Device Switch.

2. Click Using a Media Card

> Save Data.

3. Complete the instructions on the screen.

4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your

BlackBerry

10 device.

On your BlackBerry

10 device, on the home screen, tap

Setup > Device Switch .

6. Complete the instructions on the screen.

Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email

accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,

visit the BlackBerry World

storefront.

User Guide Get started

Transfer data to a new device using BlackBerry Protect

Before you begin:

To use this feature, the BlackBerry Protect

app must be installed on your previous BlackBerry device. Your previous device

must be running BlackBerry 7.1 or earlier.

You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.

1. On your previous device or using the BlackBerry Protect website, back up your data.

2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect.

3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.

4. Tap Restore. Select your previous device as the device that you want to restore data from.

5. Tap Restore

Transfer data from an iPhone or

Android device

Before you begin: You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device.

You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android

device to your new

BlackBerry device. For more information about the device switch app, visit

www.blackberry.com/

deviceswitchapp.

1. On your BlackBerry

10 device, visit

www.blackberry.com/deviceswitchapp and download the device switch app.

2. Open the device switch app.

3. Complete the instructions on the screen.

Tutorial: Switching to a BlackBerry 10 device using a media card

This tutorial provides you with the opportunity to see and then practice switching from a

BlackBerry 7 device to a

BlackBerry 10

device using a media card.

Note: This tutorial is available in English only.

Start the tutorial

http://docs.blackberry.com/tutorials/help/en

After you switch devices

For information about returning your previous device to BlackBerry

for recycling and safe disposal, visit

www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.

User Guide Get started

Restoring BBM

The first time that you open BBM

, you are prompted for your BlackBerry ID. If you have used BBM before, consider the

following:

• If you are switching BlackBerry devices, you can use the Device Switch feature in

BlackBerry Link on your computer or

on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM

6.2 or earlier, to a new device.

• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the

same

BlackBerry ID to restore your BBM data over the wireless network.

After setting up BBM, your contacts, profile, and groups are automatically backed up over the wireless network based on

your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link

in case your device is lost, stolen, or corrupted.

Transfer passwords to Password Keeper

You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To

transfer the passwords, you must have backed up the password data as part of the backup file during the device switch

process, or created a backup of your current passwords on your BlackBerry 10

device. If you saved the password data to a

media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media

card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.

1. On your BlackBerry 10 device, download the Password Keeper app from

BlackBerry World storefront.

2. On the home screen, tap Password Keeper.

3. Enter your Password Keeper password.

4. Swipe down from the top of the screen.

Tap Settings Settings > Import Passwords.

6. Enter your previous Password Keeper or BlackBerry

Wallet password to transfer the passwords from a previous device

to the Password Keeper app.

Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are

imported. Credit card credentials are not imported.

After the Password Keeper

data is imported, it is removed from the backup file; however, other personal data remains in

the backup file.

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote

account to your device.

1. On the home screen, swipe down from the top of the screen.

Tap The Settings icon > Accounts.

User Guide Get started

If you already added an account to your device, tap The Add Account icon to add another account.

Tips after switching devices

After you have finished switching BlackBerry devices, consider doing the following:

• If you have a media card, move it from your old device to your new device.

• To receive all of your messages and updates, add email and social networking accounts to your new device.

• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and

then enter the password incorrectly ten times.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your device and discover tips and tricks.

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

The

BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service

provider.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your

BlackBerry ID username. For security reasons, your

BlackBerry ID password can't be reset for you.

Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete

the instructions on the screen.

• To reset your password on your BlackBerry device, when you are prompted to sign in with your

BlackBerry ID, click

Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your

password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If

you follow the steps to reset your password on your device, the password reset email will be delivered to your device.

Complete the instructions in the email to reset your BlackBerry ID password.

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what

data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/

deviceswitch.

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Try any of the following:

• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in

the BlackBerry Hub

on the device.

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a

BlackBerry Enterprise Server

, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry Remember app.

• Transfer apps by downloading them from the BlackBerry World storefront.

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your

desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the

media card and then try transferring the items again.

• Use BlackBerry Link

to transfer your info from one device to another. To download BlackBerry Link, on your computer,

visit

www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Display

Change your backlighting

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

> Display.

3. To adjust the brightness, move the slider back and forth.

Change your font size

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

> Display.

3. In the Font Size

drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

1. Open a picture.

Tap More > The set as icon > Wallpaper

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Tip:

If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as

your wallpaper.

Change your display language

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

> Language and Input.

3. In the Language

drop-down list, tap the language that you want to use.

Change your device's regional settings

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

> Language and Input.

3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,

and number format.

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.

Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

To unlock the screen, swipe up from the bottom of the screen.

Lock your device with a password

Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can

set a password so that you can lock your device when it's in open view or not in use.

If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Image Settings

> Security and Privacy >

Device Password. Set the Device Password switch to On. Enter a password.

2. To lock your device, do one of the following:

• Press and hold the Power/Lock key on the top of your device. Tap Lock .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of

the screen. Tap Image Settings > Security and Privacy >

Device Password > Lock Device After Screen Lock.

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• To automatically lock your device when it's in a BlackBerry

case, on the home screen, swipe down from the top of

the screen. Tap

Image Settings >

Security and Privacy > Device Password > Lock Device When Holstered.

To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When

prompted, enter your device password.

Lock your work space

If your BlackBerry device uses BlackBerry Balance

technology to separate your work and personal activity, you can lock

your work space and continue to access personal files, personal apps, and personal data on your device.

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.

Tap Balance

> Set Password. Type a password.

2. On the home screen, swipe down from the top of the screen.

• To immediately lock your work space, tap Briefcase .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.

Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of

allowed attempts to enter your work space password, your work space and all of its contents are deleted.

Turn on rotation lock

1. On the home screen, swipe down from the top of the screen.

Tap The rotation lock icon .

Connect your device to an HDMI display

1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.

Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if

you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap

Image Settings > Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.

The left side of the BlackBerry device showing where to plug in the HDMI cable.

Take a screen shot of your device

To take a screen capture of your BlackBerry

device, press the Volume Up key and the Volume Down key at the same time.

Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in

your work space.

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Search

Search your device

When you search your BlackBerry device from the home screen, your results are categorized by file type and application

type. If you search from within an application, your results are limited to items within the application.

Tap The search icon .

2. Enter your search terms.

To see all of the results for a particular category, in the lower-right corner of the category, tap The expand icon .

Tip:

You can search your device by speaking instead of typing by using the Voice Control app.

Filter your search results

If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether

you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.

1. In the Search application, tap the icon that appears beside the text entry field.

2. Tap the category that you want search results for.

Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and

using the search filter for the Email

category, try searching from the BlackBerry Hub and selecting the From category.

Change your search settings

You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and

which search engines to use to extend your searches to the Internet. You can also clear your search history from this

screen.

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

> Search.

3. Tap the settings you want to change.

4. Change your search settings.

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Do more with your search results

There are a variety of actions you can perform with items in your search results right in the search results screen. The

actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply,

forward, flag, and so on without opening the email.

1. Touch and hold a search result.

2. Tap an action.

Tip:

The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your

finger over them.

User Guide Get started

Phone

Phone at a glance

Image of Phone

Making and receiving calls

Make a call

In the Phone app, tap The Dialpad icon .

2. Dial a number.

3. Tap Call

Call a recent number or speed dial contact

In the Phone app, tap The Calls icon .

2. Tap a name, number, or speed dial contact.

Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap

The Call Using icon .

Call someone from your contact list

In the Phone app, tap The Contacts icon .

2. Tap a contact.

3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home

or Call Mobile.

Answer or dismiss a call

When you receive a call, the name or phone number of the caller appears in the middle of your screen.

• To answer a call, touch and hold the name or phone number and drag it to the bottom of the screen.

User Guide Phone

• To ignore a call, touch and hold the name or phone number and drag it to the top of the screen.

Use Reply Now to send a message to a caller

If you've turned on the Reply Now feature, you can send a caller a brief message after you've dismissed an incoming call.

You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in

your contact list. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller

is not a

BBM contact, the Reply Now message is sent as a text message.

After dismissing a call, do any of the following:

• To send one of the default Reply Now messages, tap a message.

• To compose a new message, tap Custom Message

. Type a message and tap Send.

Put a call on hold

While on a call, press and hold Mute until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember

Tip:

You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

While on a call, tap Call Note .

2. Type your notes and include information such as a title, due date, and tags.

3. Tap Save

Start a conference call

1. While on a call, make or answer another call.

To merge the calls, tap Merge .

Answer a second call while already on a call

1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

• To put the first call on hold and answer the second call, tap Answer.

• To end the first call and answer the second call, touch and hold Answer. Tap Drop.

To merge both calls and start a conference call, tap Merge .

To add more people to the conference call, repeat steps 1and 2.

User Guide Phone

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

1. While on a call, tap Add Call.

2. Do any of the following:

• Tap a phone number, name, or speed dial contact.

• Tap Contacts . Tap a contact.

• Tap Dialpad . Dial a number.

To merge both calls and start a conference call, tap Merge .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

While in a conference call, to view the conference call participants, tap List .

2. Do one of the following:

• To remove a person from the conference call and hang up, tap End Call .

• To remove a person from the conference call and keep them in a separate call, tap Split .

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you

remove your device from a case or holster.

Automatically answer or end a call using a case or holster

1. In the Phone app, swipe down from the top of the screen.

Tap Settings > Holster.

3. Do any of the following:

• Set the Answer a Call by Removing Device From Holster

switch to On.

• Set the End Call by Putting Device Back in Holster switch to On.

Automatically answer a call when a headset is connected

1. In the Phone app, swipe down from the top of the screen.

Tap Settings > Bluetooth.

User Guide Phone

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