BlackBerry RFG80UW User Manual

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BB10 Help

User Guide

Published: 2012-06-19

SWD-20120619145503696

Contents
Getting started ...........................................................................................................................................	11
Getting started ...........................................................................................................................................	11
BBM ..........................................................................................................................................................	12
Add a contact .............................................................................................................................................	12
Start chatting .............................................................................................................................................	13
Change your status or profile ......................................................................................................................	14
Socializing with groups ...............................................................................................................................	15
Managing contacts .....................................................................................................................................	17
Troubleshooting: BBM ................................................................................................................................	18
BlackBerry ID .............................................................................................................................................	20
About BlackBerry ID ...................................................................................................................................	20
What's the difference between a BlackBerry ID username and a screen name? ...........................................	20
Messages ...................................................................................................................................................	21
About Messages .........................................................................................................................................	21
Adding and managing accounts ..................................................................................................................	21
Messages icons ..........................................................................................................................................	23
Viewing and searching your messages ........................................................................................................	23
Compose an email or social networking message ........................................................................................	24
Managing messages ...................................................................................................................................	25
Messages tips ............................................................................................................................................	26
Messages options .......................................................................................................................................	27
Send a text message ...................................................................................................................................	28
Text message options .................................................................................................................................	29
Delete a message .......................................................................................................................................	29
Troubleshooting: Messages ........................................................................................................................	29
Contacts ....................................................................................................................................................	31
About contacts ...........................................................................................................................................	31

Adding contacts .........................................................................................................................................	31
Contact views .............................................................................................................................................	32
Changing contacts .....................................................................................................................................	32
Add a contact to your favorites ....................................................................................................................	33
Contact someone .......................................................................................................................................	34
Add a custom ring tone for a contact ...........................................................................................................	34
Search for a contact ...................................................................................................................................	34
Filtering contacts .......................................................................................................................................	34
Sort your contacts ......................................................................................................................................	35
Share a contact ..........................................................................................................................................	35
Troubleshooting: Contacts ..........................................................................................................................	36
Calendar ....................................................................................................................................................	37
About the Calendar ....................................................................................................................................	37
Add an email or social networking account .................................................................................................	37
View your events .........................................................................................................................................	37
Find email and files associated with an event ..............................................................................................	38
Check who you're meeting with ..................................................................................................................	38
Create an event ..........................................................................................................................................	38
Change or delete an event ..........................................................................................................................	39
Calendar options ........................................................................................................................................	40
Troubleshooting: Calendar ..........................................................................................................................	41
Browser .....................................................................................................................................................	42
Browsing the Internet .................................................................................................................................	42
Bookmarks and history ...............................................................................................................................	45
Browsing safely ..........................................................................................................................................	47
Troubleshooting: Browser ...........................................................................................................................	49
Ring tones, sounds, and alerts ....................................................................................................................	51
Change your ring tone, sounds, or alerts .....................................................................................................	51
Silence your device except for calls .............................................................................................................	51
Set a custom ring tone or email alert tone for a contact ................................................................................	51
Turn off all sounds ......................................................................................................................................	52
Flashing LED ..............................................................................................................................................	52

Troubleshooting: Ring tones, sounds, and alerts .........................................................................................	53
Phone ........................................................................................................................................................	54
Making a call ..............................................................................................................................................	54
Using hearing aid mode ..............................................................................................................................	54
Using TTY support ......................................................................................................................................	55
Visual Voicemail .........................................................................................................................................	56
About Visual Voicemail ...............................................................................................................................	56
Video chat ..................................................................................................................................................	57
About video chat ........................................................................................................................................	57
BlackBerry App World ................................................................................................................................	58
Shop for apps, games, music, and videos ....................................................................................................	58
Pictures .....................................................................................................................................................	59
Pictures app at a glance .............................................................................................................................	59
Viewing your pictures .................................................................................................................................	59
Edit a picture ..............................................................................................................................................	61
Supported picture file extensions ................................................................................................................	61
Troubleshooting: Pictures ...........................................................................................................................	62
Videos ........................................................................................................................................................	63
Videos app at a glance ................................................................................................................................	63
Watching your videos ..................................................................................................................................	63
Supported video file extensions and codecs ................................................................................................	65
Troubleshooting: Videos .............................................................................................................................	66
Music .........................................................................................................................................................	67
Music app at a glance .................................................................................................................................	67
Playing your music .....................................................................................................................................	67
Creating playlists and organizing your music ...............................................................................................	69
Tips: Music .................................................................................................................................................	70
Troubleshooting: Music ..............................................................................................................................	71

Camera ......................................................................................................................................................	72
Camera app at a glance ..............................................................................................................................	72
Taking pictures and recording videos ..........................................................................................................	72
Using Time Warp ........................................................................................................................................	73
Camera options ..........................................................................................................................................	74
Troubleshooting: Camera ...........................................................................................................................	75
Media sharing ............................................................................................................................................	76
About sharing media ..................................................................................................................................	76
Sharing, playing, and viewing media files over a Wi-Fi network .....................................................................	76
Documents To Go .......................................................................................................................................	78
Getting started with Docs To Go ..................................................................................................................	78
Using Word To Go .......................................................................................................................................	79
Using Sheet To Go ......................................................................................................................................	80
Using Slideshow To Go ...............................................................................................................................	81
Print To Go .................................................................................................................................................	84
Getting started with Print To Go ..................................................................................................................	84
Managing your folders with Print To Go .......................................................................................................	85
Managing your documents with Print To Go ................................................................................................	85
Adobe Reader ............................................................................................................................................	87
Reading a document in Adobe Reader ........................................................................................................	87
Games .......................................................................................................................................................	88
Create your profile ......................................................................................................................................	88
Add a friend ...............................................................................................................................................	88
Add a game ................................................................................................................................................	88
Favorite a game ..........................................................................................................................................	89
Viewing and comparing stats ......................................................................................................................	89
FocalPoint ..................................................................................................................................................	90
Collecting and organizing tasks, notes, and more with FocalPoint ................................................................	90
Adding a notebook and an entry to FocalPoint .............................................................................................	90
Changing a notebook or entry in FocalPoint ................................................................................................	92

View entries that share a tag .......................................................................................................................	92
Search FocalPoint ......................................................................................................................................	93
Share a FocalPoint entry over email or BBM ................................................................................................	93
FocalPoint options ......................................................................................................................................	93
Troubleshooting: FocalPoint .......................................................................................................................	94
Clock .........................................................................................................................................................	95
Set an alarm ...............................................................................................................................................	95
Changing your alarm options ......................................................................................................................	95
Using the stopwatch ...................................................................................................................................	96
Setting the timer .........................................................................................................................................	97
Add a city to the world clock screen ............................................................................................................	97
Maps ..........................................................................................................................................................	99
About Maps ................................................................................................................................................	99
Finding a place ...........................................................................................................................................	99
Get turn-by-turn directions .......................................................................................................................	100
Favourite places .......................................................................................................................................	101
Add a place to a calendar event ................................................................................................................	102
Share a map or place ................................................................................................................................	103
View your recently visted places ................................................................................................................	103
View a contact’s address on a map ...........................................................................................................	103
Changing options for Maps .......................................................................................................................	104
Troubleshooting .......................................................................................................................................	105
Compass ..................................................................................................................................................	106
About the compass ..................................................................................................................................	106
Using the compass ...................................................................................................................................	106
Changing settings for the compass ...........................................................................................................	107
Troubleshooting: Compass .......................................................................................................................	107
GPS technology ........................................................................................................................................	108
About GPS ...............................................................................................................................................	108
Connections .............................................................................................................................................	109

Wireless coverage indicators ....................................................................................................................	109
Turn on or turn off a wireless connection ...................................................................................................	109
Turn on airplane mode .............................................................................................................................	109
Connect your device to an HDMI display ...................................................................................................	110
Mobile network ........................................................................................................................................	110
Wi-Fi ........................................................................................................................................................	111
Mobile Hotspot mode ...............................................................................................................................	113
Internet tethering .....................................................................................................................................	114
Bluetooth .................................................................................................................................................	114
NFC .........................................................................................................................................................	114
Security ...................................................................................................................................................	116
Finding and protecting a lost device ..........................................................................................................	116
More security content coming soon ..........................................................................................................	116
Display .....................................................................................................................................................	117
Change your backlighting .........................................................................................................................	117
Change your font size ...............................................................................................................................	117
Set a picture as your wallpaper .................................................................................................................	117
Change your display language ..................................................................................................................	117
Connect your device to an HDMI display ...................................................................................................	118
Battery and power ....................................................................................................................................	119
Battery and power ....................................................................................................................................	119
Keyboard and typing ................................................................................................................................	120
Show or hide the keyboard .......................................................................................................................	120
Type an uppercase, accented, or symbol character ..................................................................................	120
Copy or delete text ...................................................................................................................................	120
Change typing options ..............................................................................................................................	120
Check spelling ..........................................................................................................................................	121
Troubleshooting: Keyboard and typing ......................................................................................................	121
Language .................................................................................................................................................	122
Change your input or display language ......................................................................................................	122

Changing your input language as you type ................................................................................................	122
File Manager ............................................................................................................................................	123
Viewing files .............................................................................................................................................	123
Managing your files ..................................................................................................................................	123
Transfering files ........................................................................................................................................	125
Using cloud services .................................................................................................................................	126
Working with zip files ................................................................................................................................	127
Organizing apps .......................................................................................................................................	129
Delete an app ...........................................................................................................................................	129
Search .....................................................................................................................................................	130
Search your device ...................................................................................................................................	130
Use voice enabled search .........................................................................................................................	130
Filter your search results ..........................................................................................................................	130
Change your search settings .....................................................................................................................	131
Search your email messages ....................................................................................................................	131
Google Talk ..............................................................................................................................................	132
Chat with friends ......................................................................................................................................	132
Change your status or profile ....................................................................................................................	133
Add a friend .............................................................................................................................................	133
Sign out ....................................................................................................................................................	134
Troubleshooting: Google Talk ...................................................................................................................	134
Yahoo! Messenger ....................................................................................................................................	136
Start a conversation ..................................................................................................................................	136
Change your status or profile ....................................................................................................................	137
Add a contact ...........................................................................................................................................	137
Sign out ....................................................................................................................................................	138
Troubleshooting: Yahoo! Messenger .........................................................................................................	139
Windows Live Messenger ..........................................................................................................................	140
Start a conversation ..................................................................................................................................	140
Change your status or profile ....................................................................................................................	141

Add a contact ...........................................................................................................................................	141
Sign out ....................................................................................................................................................	142
Troubleshooting: Windows Live Messenger ...............................................................................................	143
Storage space and media card .................................................................................................................	144
Storage space and media card .................................................................................................................	144
Accessibility .............................................................................................................................................	145
Find your accessibility settings .................................................................................................................	145
Change your font size ...............................................................................................................................	145
Turn on Global Zoom ................................................................................................................................	145
Use grayscale or reverse contrast for the screen display ............................................................................	146
Use the BlackBerry screen reader ............................................................................................................	146
Turn on or turn off event sounds ...............................................................................................................	146
Add or delete a contact alert .....................................................................................................................	147
Change how you answer calls with a headset ............................................................................................	147
Using hearing aid mode ............................................................................................................................	147
Using TTY support ....................................................................................................................................	147
Legal notice .............................................................................................................................................	148

User Guide	Getting started
RIM Strictly Confidential

Getting started

Content coming soon.

User Guide	BBM
RIM Strictly Confidential

BBM

Add a contact

You can add contacts to BBM by scanning their BBM barcodes. You can also add contacts by typing someone's contact information, by selecting a contact from your address book, or by using BlackBerry Tag (if supported).

1.Tap > Invite to BBM.

2.Tap the Scan to Invite icon.

Add a contact by typing

1.Type in the field or tap the Plus icon to find contacts in your address book.

2.Tap Send.

Show your BBM barcode

1.Tap your picture or display name.

2.Tap Barcode.

Cancel an invitation

1.Tap > > Sent.

2.Touch and hold an invitation.

3.Tap Delete Invitation.

User Guide	BBM
RIM Strictly Confidential

Start chatting

Chat in real-time with your BBM contacts and know when someone has read your message in BBM. Share pictures, voice notes, your location, or other files that are at your fingertips.

Tip: Want to share something with multiple contacts? Send a broadcast message to let your contacts know your news at the same time, or start a multiperson chat to make decisions faster.

1.Tap .

2.Tap a contact.

Send a file or Ping someone

1.Touch and hold the chat field.

2.Tap Send File or Ping.

Peek at your chats

While in a chat, you can quickly peek at your other chats.

Slide your finger in from the left of the screen.

Change the order of emoticons

The emoticons that you frequently use appear at the top of the emoticon panel.

Touch and hold an emoticon and drag it into place in the top row.

Send a broadcast message

Tap > New Broadcast Message.

User Guide	BBM
RIM Strictly Confidential

Invite others to a chat

At the bottom of a chat, tap the Invite Others icon.

Tip: To start a fresh chat from your contact list, touch and hold a few contact names. Tap > New Multiperson Chat.

Change your status or profile

Let your BBM contacts know what you're doing by changing your name or status. If you have a status that you use often, such as when you're going on vacation, you can save it to use again later.

1.Tap your picture or display name at the top of the screen.

2.Type a status message in the Personal Message field.

3.If you want to appear as Busy, tap Status > Busy.

Save a status for later

Tap the Status field > Edit Status Messages > Add New.

Change your display picture

You can change your picture to suit your mood or show what you're doing.

1.From your profile, tap your picture.

2.Tap Replace or Edit.

User Guide	BBM
RIM Strictly Confidential

Socializing with groups

Create a group

Stay connected with a group of people by sharing lists, appointments, pictures and more. Members of a group don't necessarily need to be one of your contacts; someone else can invite a contact to join the group.

When you create a group, you automatically become an administrator for the group.

1.Tap > New Group.

2.Complete the fields on the screen.

3.Choose a picture for the group.

4.Tap Save.

Add lists, events, and pictures

1.Tap .

2.Tap the item you want to add to the group.

View recent group activity

Tap > .

Add members

You can add members to a BBM group by typing someone's contact information, or by selecting a contact from your address book. You can also add members by scanning their BBM barcodes.

Tip: To see the current members of a group, tap the group picture or name at the top of the screen.

1.Tap > Invite.

2.Type the contact's information or tap the Scan to Invite icon.

User Guide	BBM
RIM Strictly Confidential

3.Tap Send.

Group administrators

Administrators of a group can control group membership, update the group's profile picture or name, and even disband the group and delete all of the shared data. Whoever creates the group automatically becomes an administrator. Additional admins can be added after that.

You can ask an admin to make you an admin; otherwise, you'll need to know the administrator password to become an admin for the group.

1.Tap the group picture or name at the top of the screen.

2.Tap Administration.

Become an admin

1.Beside the Administrator Password field, tap Enter.

2.Type the password.

3.Tap Enter.

Make someone an admin

1.Beside the Administrator List field, tap Edit > Add.

2.Select one or more members.

3.Tap Add.

Set an admin password

Beside the Administration Password field, tap Set.

Leave a group

Content in the group is only removed from BBM on your BlackBerry device. Other members continue to see items you've shared, including pictures and lists.

If you're an administrator for the group, you can also choose to delete the group and all of its data.

1.Touch and hold a group name.

2.Tap Leave Group .

User Guide	BBM
RIM Strictly Confidential

Managing contacts

Create a contact category

If you have a lot of contacts, or just some that you want to be able to get to faster, consider organizing your contacts into categories.

1.Tap > Contacts.

2.Scroll down and tap Add New Category.

View someone's profile

You can view contact details and previous status messages from someone's profile. You can also view and download the apps your contacts have connected to BBM, start a video chat, or rename your contacts.

1.Touch and hold a contact's name.

2.Tap View Profile.

Note: A purchase or subscription might be required from the BlackBerry App World storefront before you can use some apps.

Hide updates for a contact or group

1.Tap > .

2.Touch and hold a contact's name.

3.Tap Hide Updates.

View recent BBM activities

You can see a list of recent updates across your BBM contacts and groups, review any pending add or application invitations, and comment on someone's latest status.

1.Tap .

User Guide	BBM
RIM Strictly Confidential

2.Tap or .

Delete a contact

1.Touch and hold a contact's name.

2.Tap Delete <contact name>.

Troubleshooting: BBM

I can't add a BBM contact

The person's BlackBerry device might be turned off, the person might not have responded to your invitation, or the person might have ignored your invitation.

To view your pending invitations, do these steps:

1.Tap > .

2.Tap Sent.

An app keeps prompting me

Applications might ask for permission to connect to BBM. If you grant permission, you can chat from within the BBM connected app, update your status, and share your activities and achievements on your BBM profile.

To change your options for BBM connected apps, do these steps:

1.In the Settings app, tap Application Permissions.

2.Tap the app's name.

3.Change the options. For example, limit certain actions or disconnect the app.

4.Tap Save.

I accidentally blocked an invitation

1. Swipe down from the top of the screen.

User Guide	BBM
RIM Strictly Confidential

2.Tap .

3.Beside the Blocked Contact List field, tap Edit.

4.At the top of the screen, tap the invitation type.

5.Tap Edit.

6.Tap the Delete icon.

User Guide	BlackBerry ID
RIM Strictly Confidential

BlackBerry ID

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.

What's the difference between a BlackBerry ID username and a screen name?

Your BlackBerry ID username is the email address that you use when you log into products or services that use BlackBerry ID. The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry App World storefront.

User Guide	Messages
RIM Strictly Confidential

Messages

About Messages

The unified inbox on your BlackBerry device gathers all the messages that you receive from your different accounts into one convenient location. Receive and respond to email, text messages, or BBM chats all in the same place. Read your Twitter or Facebook messages, or send messages to your LinkedIn connections. It's all possible with the unified inbox.

Here are the types of messages that you can send and receive in the unified inbox:

•Email: You can add practically any existing email account to your device--both work and web-based email.

•Text messages (SMS/MMS): If text messaging is a part of your wireless service plan, you can find all of your text messages in the unified inbox.

•Social networking: Add a Facebook account to your device to receive notifications for messages, wall posts, likes, and comments and to send Facebook messages. Add a Twitter account to keep on top of your @mentions and to send direct messages. Add a LinkedIn account to stay in touch with important business connections.

•BBM and instant messaging: After you add an instant messaging account to your device, you can access your chats through the unified inbox.

Adding and managing accounts

Add an email or social networking account

1.On the home screen, swipe down from the top frame.

2.Tap the Settings icon > Accounts.

•If you have accounts associated with your BlackBerry ID, tap Select Accounts. Select the accounts that you want to add.

•If you haven't added an account yet, tap the type of account that you want to add.

•If you've already added an account, tap Add New Account. Tap the type of account that you want to add.

3.Enter your user information for the account. Tap Continue.

4.Change any additional settings, such as synchronization settings.

5.Tap Save.

User Guide	Messages
RIM Strictly Confidential

Add an email account using advanced settings

You might need to add some additional information about an email account to your device before you can send and receive email from that account. For example, if you're adding a Microsoft Exchange work email account to your device, you probably need to enter additional information, such as an enterprise activation password. Check with your administrator.

1.On the home screen, swipe down from the top frame.

2.Tap the Settings icon.

3.Tap Accounts.

•If you haven't added an account yet, tap Email, Calendar, and Contacts.

•If you've already added an account, tap Add New Account. Tap Email, Calendar, and Contacts.

4.Tap Advanced.

5.Tap the type of email account that you're adding.

6.Enter your account information.

7.Tap Save.

Change your accounts

You might change your accounts if you've changed the account password, or if you want the display name for your account to be different.

1.On the home screen, swipe down from the top frame.

2.Tap the Settings icon > Accounts.

3.Tap an account.

4.Make your changes.

5.Tap Save.

Delete an account

Content coming soon.

User Guide	Messages
RIM Strictly Confidential

Messages icons

Email icons

Content coming soon.

Text messages icons

Content coming soon.

Viewing and searching your messages

Messages are at the core of your BlackBerry experience. Because of that, your messages are always available to you, no matter what you're doing on the device. From the Home screen, all you have to do is swipe to the left, and your inbox slides into view.

View messages by account or message type

By default, all of your messages appear in your inbox. If you just want to see messages from a particular account (for example, your Google Mail account) or by a type (for example, your text messages), filter them.

1.In your inbox, tap Accounts.

2.Tap the type of messages that you want to see.

To see all of your messages again, tap Accounts > All.

View filed messages

1.In your inbox, tap Accounts.

User Guide	Messages
RIM Strictly Confidential

2.Tap an account.

3.Tap the All drop-down list.

4.Tap a folder.

View unread messages, flagged messages, or messages with attachments

1.In your inbox, tap the arrow at the top of the screen.

2.Tap Flagged, Attachments, or Unread.

To see all of your messages again, tap Cancel at the top of the screen.

Search for a message

Content coming soon.

Compose an email or social networking message

1.In the inbox, tap Compose.

2.Type an email address or a contact name.

3.Type your message.

4.Tap Send. To save the message as a draft, tap Save.

Reply to or forward a message

Content coming soon.

Add a BCC recipient to an email

Content coming soon.

User Guide	Messages
RIM Strictly Confidential

Change text formatting in an email

Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.

1.While composing a message, tap the Format icon. The formatting toolbar appears.

2.Apply any formatting that you want.

Managing messages

File a message

1.Touch and hold a message.

2.Tap File.

3.Tap a folder.

Flag a message

Flagged messages also appear in the Focal Point app, so that you can add due dates and notes to them.

1.Touch and hold a message.

2.Tap Flag for Follow Up.

Mark a message as read or unread

1.Touch and hold a message.

2.Tap Mark Opened or Mark Unopened.

Download, open, or share an image from an email

1.In a message, touch and hold an image.

2.Tap Download, Preview, Open, Save, or Share.

User Guide	Messages
RIM Strictly Confidential

Save a message

Saved messages can be stored in your BlackBerry memory or on a media card.

1.Tap and hold a message.

2.Tap Save.

Messages tips

test structure

Check your upcoming events from your inbox

You can check your agenda in the Calendar, but if you're already in Messages, you can just stay where you are.

At the very top of your inbox, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see.

Create a meeting from an email

When you create a meeting or event from an email, your BlackBerry device populates the meeting invitation with the subject line from the email. The recipients of the email become the invitees for the meeting or event.

1.Touch and hold an email.

2.Tap Schedule a Meeting.

3.Add additional information for the meeting.

4.Tap Save.

Add a sender to your contact list

1.In a message, tap and hold the sender's name or picture.

2.Tap Add to Contacts.

User Guide	Messages
RIM Strictly Confidential

Messages options

Set an out of office auto message

Content coming soon.

Add a signature to an account

Content coming soon.

Turn on HTML email support

Content coming soon.

Change your default email address

Content coming soon.

Change how messages are displayed in your inbox

Content coming soon.

View single messages instead of conversation threads

Content coming soon.

Stop showing sent or filed messages in the inbox

Content coming soon.

User Guide	Messages
RIM Strictly Confidential

Change the accounts that appear in your inbox

Content coming soon.

Change spell check settings for messages

Content coming soon.

Filtering email

Content coming soon.

Add an email filter

Content coming soon.

Change or delete a filter

Content coming soon.

Send a text message

Content coming soon.

Reply to or forward a text message

Content coming soon.

Attach a file to a text message

Content coming soon.

User Guide	Messages
RIM Strictly Confidential

Add an emoticon to a text message

Content coming soon.

Text message options

Content coming soon.

Delete a message

Content coming soon.

Change how your device deletes messages

Content coming soon.

Troubleshooting: Messages

I can't see the recipients for a message

Content coming soon.

I'm not receiving my messages

Content coming soon.

User Guide	Messages
RIM Strictly Confidential

I can't forward a text message

Content coming soon.

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