BlackBerry REN70UW User Manual

0 (0)

BlackBerry Torch 9810

Smartphone

User Guide

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

MAT-40531-001 | PRINTSPEC-021 SWD-1735726-0731051610-001 |

Contents

 

Quick Help..........................................................................................................................................................................................................

6

Getting started: Your smartphone.....................................................................................................................................................................

6

How to: Top 10...................................................................................................................................................................................................

20

Tips: Top 10........................................................................................................................................................................................................

24

Personalize: Top 10............................................................................................................................................................................................

32

Troubleshooting: Top 10....................................................................................................................................................................................

35

Tips and shortcuts..............................................................................................................................................................................................

39

Tips: Doing things quickly...................................................................................................................................................................................

39

Tips: Extending battery life.................................................................................................................................................................................

40

Tips: Finding apps...............................................................................................................................................................................................

41

Tips: Freeing and conserving storage space.......................................................................................................................................................

41

Tips: Updating your software.............................................................................................................................................................................

42

Tips: Keeping your information safe..................................................................................................................................................................

43

Tips: Managing indicators..................................................................................................................................................................................

44

Phone shortcuts.................................................................................................................................................................................................

44

Message shortcuts..............................................................................................................................................................................................

45

File and attachment shortcuts...........................................................................................................................................................................

46

Typing shortcuts.................................................................................................................................................................................................

47

Media shortcuts.................................................................................................................................................................................................

48

Browser shortcuts..............................................................................................................................................................................................

49

Calendar shortcuts.............................................................................................................................................................................................

50

Search shortcuts.................................................................................................................................................................................................

50

Map shortcuts....................................................................................................................................................................................................

51

Troubleshooting: Shortcuts................................................................................................................................................................................

51

Phone.................................................................................................................................................................................................................

52

How to: Phone....................................................................................................................................................................................................

52

Troubleshooting: Phone.....................................................................................................................................................................................

68

Voice commands................................................................................................................................................................................................

71

How to: Voice commands...................................................................................................................................................................................

71

Troubleshooting: Voice commands....................................................................................................................................................................

73

Messages............................................................................................................................................................................................................

74

How to: Messages..............................................................................................................................................................................................

74

Email...................................................................................................................................................................................................................

79

Text messages....................................................................................................................................................................................................

97

PIN messages......................................................................................................................................................................................................

105

Attachments.......................................................................................................................................................................................................

108

Security options for messages............................................................................................................................................................................

111

Files and attachments........................................................................................................................................................................................

125

How to: Files.......................................................................................................................................................................................................

125

Troubleshooting: Files........................................................................................................................................................................................

130

Media.................................................................................................................................................................................................................

132

How to: Media....................................................................................................................................................................................................

132

Music..................................................................................................................................................................................................................

137

Videos.................................................................................................................................................................................................................

140

Video camera.....................................................................................................................................................................................................

142

Camera...............................................................................................................................................................................................................

145

Pictures...............................................................................................................................................................................................................

150

Voice notes.........................................................................................................................................................................................................

154

Ring tones, sounds, and alerts............................................................................................................................................................................

156

How to: Ring tones, sounds, and alerts..............................................................................................................................................................

156

Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................

159

Browser..............................................................................................................................................................................................................

160

How to: Browser.................................................................................................................................................................................................

160

Troubleshooting: Browser..................................................................................................................................................................................

171

Calendar.............................................................................................................................................................................................................

173

How to: Calendar................................................................................................................................................................................................

173

Troubleshooting: Calendar.................................................................................................................................................................................

181

Contacts..............................................................................................................................................................................................................

183

How to: Contacts................................................................................................................................................................................................

183

Troubleshooting: Contacts.................................................................................................................................................................................

190

Clock...................................................................................................................................................................................................................

191

How to: Clock.....................................................................................................................................................................................................

191

Troubleshooting: Clock.......................................................................................................................................................................................

194

Tasks and memos...............................................................................................................................................................................................

195

Create a task or memo.......................................................................................................................................................................................

195

Send a task or memo..........................................................................................................................................................................................

195

Change or delete a task or memo......................................................................................................................................................................

195

Change the status of a task................................................................................................................................................................................

195

Hide completed tasks.........................................................................................................................................................................................

196

Show tasks in the calendar.................................................................................................................................................................................

196

Synchronizing tasks and memos.........................................................................................................................................................................

196

About categories................................................................................................................................................................................................

198

Categorize a contact, task, or memo..................................................................................................................................................................

198

Create a category for contacts, tasks, or memos...............................................................................................................................................

198

Turn off the prompt that appears before you delete items...............................................................................................................................

199

Typing.................................................................................................................................................................................................................

200

How to: Typing...................................................................................................................................................................................................

200

Troubleshooting: Typing.....................................................................................................................................................................................

207

Keyboard............................................................................................................................................................................................................

208

How to: Keyboard...............................................................................................................................................................................................

208

Troubleshooting: Keyboard................................................................................................................................................................................

210

Language............................................................................................................................................................................................................

211

How to: Language...............................................................................................................................................................................................

211

Troubleshooting: Language................................................................................................................................................................................

212

Screen display.....................................................................................................................................................................................................

213

How to: Screen display.......................................................................................................................................................................................

213

Troubleshooting: Screen display........................................................................................................................................................................

216

GPS technology...................................................................................................................................................................................................

218

How to: GPS technology.....................................................................................................................................................................................

218

Troubleshooting: GPS technology......................................................................................................................................................................

219

Compass.............................................................................................................................................................................................................

220

How to: Compass................................................................................................................................................................................................

220

Troubleshooting: Compass.................................................................................................................................................................................

221

Maps...................................................................................................................................................................................................................

222

How to: Maps.....................................................................................................................................................................................................

222

Troubleshooting: Maps......................................................................................................................................................................................

226

Applications........................................................................................................................................................................................................

228

How to: Applications..........................................................................................................................................................................................

228

Troubleshooting: Applications...........................................................................................................................................................................

230

BlackBerry Device Software...............................................................................................................................................................................

235

How to: BlackBerry Device Software..................................................................................................................................................................

235

Troubleshooting: BlackBerry Device Software...................................................................................................................................................

238

Manage Connections..........................................................................................................................................................................................

239

Mobile network..................................................................................................................................................................................................

239

Wi-Fi technology................................................................................................................................................................................................

245

Bluetooth technology.........................................................................................................................................................................................

254

How to: Bluetooth technology...........................................................................................................................................................................

254

Troubleshooting: Bluetooth technology............................................................................................................................................................

260

Smart accessories...............................................................................................................................................................................................

263

About the Smart Accessories application...........................................................................................................................................................

263

Set up a new dock..............................................................................................................................................................................................

263

Change a dock profile.........................................................................................................................................................................................

263

Delete a saved dock profile................................................................................................................................................................................

264

Power and battery..............................................................................................................................................................................................

265

How to: Power and battery................................................................................................................................................................................

265

Storage space and media cards..........................................................................................................................................................................

267

How to: Storage space and media cards............................................................................................................................................................

267

Tips: Storage space and media cards.................................................................................................................................................................

270

Troubleshooting: Storage space and media cards.............................................................................................................................................

271

Search.................................................................................................................................................................................................................

272

How to: Search...................................................................................................................................................................................................

272

Troubleshooting: Search....................................................................................................................................................................................

275

SIM card..............................................................................................................................................................................................................

276

How to: SIM card................................................................................................................................................................................................

276

Security...............................................................................................................................................................................................................

279

How to: Security.................................................................................................................................................................................................

279

Troubleshooting: Security..................................................................................................................................................................................

309

Service books and diagnostic reports.................................................................................................................................................................

311

Accept, delete, or restore a service book...........................................................................................................................................................

311

Run a diagnostic report......................................................................................................................................................................................

311

View, submit, or delete a diagnostic report.......................................................................................................................................................

311

Set a default recipient for diagnostic reports.....................................................................................................................................................

312

I can't run or submit a diagnostic report............................................................................................................................................................

312

Find your smartphone model number and version of the BlackBerry Device Software....................................................................................

312

Synchronization..................................................................................................................................................................................................

313

How to: Synchronization....................................................................................................................................................................................

313

Troubleshooting: Synchronization.....................................................................................................................................................................

316

Accessibility options...........................................................................................................................................................................................

318

How to: Accessibility..........................................................................................................................................................................................

318

Calculator...........................................................................................................................................................................................................

323

Use the calculator...............................................................................................................................................................................................

323

Convert a measurement.....................................................................................................................................................................................

323

Glossary..............................................................................................................................................................................................................

324

Legal notice........................................................................................................................................................................................................

329

BlackBerry REN70UW User Manual

User Guide

Quick Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Your BlackBerry smartphone at a glance

New in this release

This release includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 272.

Home screen customization

6

User Guide

Quick Help

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 17 and Show, hide, or find an application icon, 17.

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass, 220.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 66.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 109.

Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 256.

Video enhancements

Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 143. You can now record and play back videos in full screen size in either landscape or portrait view.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 151.

About the BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones.

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone.

Related information

Create a BlackBerry ID, 228

7

User Guide

Quick Help

Change your BlackBerry ID information, 228

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry® smartphone

Trackpad

Slide your finger to move around the screen.

 

• Press (click) to select an item.

 

• Press and hold to open a pop-up menu.

 

 

 

Menu

Open a menu.

 

• Select a highlighted menu item.

 

• Press and hold to switch applications quickly.

 

 

 

Escape

Return to the previous screen.

 

Close the menu.

 

 

 

Send

Make a call.

 

Answer a call.

 

 

 

End/Power

End a call.

 

• Return to the home screen.

 

• Press and hold to turn on or turn off your BlackBerry smartphone.

 

 

 

 

 

 

Keys on the top of your smartphone

 

 

 

 

Lock

Lock or unlock the screen.

 

 

 

Mute

Mute a call.

 

Mute the volume.

 

 

 

8

User Guide

Quick Help

Keys on the right side of your smartphone

Volume

• Change the volume.

 

• Press and hold to play the next or previous media file.

 

• Before you take a picture or record a video, press to zoom in or out.

 

 

Convenience key

• If supported, open the camera.

 

• If supported, take a picture.

 

• You can also customize this key.

 

 

Keyboard

Shift

Capitalize letters.

 

 

Alt

On the touch screen keyboard, type a symbol or number.

 

 

Alt

On the physical keyboard, type the alternate character on a key.

 

 

Symbol

On the physical keyboard, open the symbol list.

 

 

Backspace/Delete

Delete the previous character or a selected item.

 

 

Enter

Select an item.

 

 

Speakerphone

Turn on or turn off the speakerphone during a call.

 

 

About the slider and keyboard

The slider enables you to use your BlackBerry® smartphone when it's open or closed. For example, when the slider is closed, you can use the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard is available for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content. You can also open the slider to answer a call and to turn on backlighting.

You can use the touch screen keyboard in either portrait or landscape view. If you open the slider when the touch screen keyboard is displayed, the touch screen keyboard disappears and the smartphone displays screens in portrait view. Videos are displayed according to your smartphone's orientation.

Flashing LED

The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.

9

User Guide

Quick Help

 

Flashing LED color

Description

 

 

 

 

Green

You're in a wireless coverage area. You can turn on or turn off

 

 

this notification.

 

 

 

 

Blue

Your smartphone is connected to a Bluetooth® enabled

 

 

device. You can turn on or turn off this notification.

 

 

 

 

Red

A new message has arrived and your selected profile is set to

 

 

notify you using the flashing LED. If you're using your

 

 

smartphone with a smart card, your smartphone is accessing

 

 

data on the smart card.

 

 

 

 

Amber

The battery power level for your smartphone is low, or your

 

 

smartphone is turned off and is charging. You can't turn off

 

 

the notification for the low battery power level. The

 

 

notification for charging turns off when you turn on your

 

 

smartphone.

 

 

 

Related information

 

Turn off Bluetooth connection notification, 259

 

Turn on flashing LED notification for wireless coverage, 215

 

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Setup

Enterprise Activation

Activate a work email account using the BlackBerry®

Enterprise Server.

10

User Guide

Quick Help

Options

Power and lock

Password Lock

Power Off

 

 

Messages

 

 

 

Messages

Saved Messages

 

 

Added email address

Added work email address

 

 

Text Messages

 

 

 

Instant messaging

 

 

 

Instant Messaging folder

BBM™

Some applications might appear in this folder

 

including applications that you download.

 

 

 

Windows Live™ Messenger for BlackBerry®

AOL® Instant Messenger™ Service for BlackBerry®

smartphones

smartphones

 

 

Google Talk™ for BlackBerry® smartphones

Yahoo!® Messenger for BlackBerry® smartphones

 

 

Applications

 

 

 

Browser

Manage Connections

 

 

Maps

Help

 

 

Password Keeper

Voice Dialing

 

 

Applications folder

 

Some applications might appear in this folder,

 

including applications that you download.

 

 

 

Media

 

11

User Guide

Quick Help

Media folder

Videos

 

 

Pictures

Music

 

 

Ring Tones

Voice Notes

 

 

Camera

Video Camera

 

 

Voice Notes Recorder

Podcasts

 

 

Personal organizer

 

 

 

Contacts

Calendar

 

 

Tasks

MemoPad

 

 

Clock

Calculator

 

 

Files

 

 

 

Documents To Go®

Files

 

 

Social networking and mobile purchasing

 

 

 

BlackBerry App World™

Social Feeds

 

 

Facebook® for BlackBerry® smartphones

Twitter® for BlackBerry® smartphones

 

 

BlackBerry Device Software update

 

A software update for the BlackBerry® Device Software is available.

A software update for the BlackBerry Device Software is being downloaded.

12

User Guide

Quick Help

A software update for the BlackBerry Device Software is ready to be installed.

A software update for the BlackBerry Device Software is stopped.

Sounds and alerts

Normal profile

Phone Calls Only profile

 

 

Loud profile

Custom profile

 

 

Medium profile

Silent profile

 

 

Vibrate Only profile

All Alerts Off profile

 

 

Games

 

 

 

Games folder

BrickBreaker

Some applications might appear in this folder,

 

including applications that you download.

 

 

 

Word Mole

 

 

 

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World™ storefront

Sending data

New item in the Social Feeds application

 

 

Receiving data

System is busy

 

 

New BBM™ item

New BBM Groups item

To clear this icon, open each chat that has this

 

icon.

 

 

 

13

User Guide

Quick Help

Roaming

Unread message count

 

 

Alarm is set

Missed call count

 

 

Calendar reminder count

Bluetooth® technology is turned on

 

 

Wi-Fi® technology is turned on

 

 

 

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM™ item

 

To clear this indicator, open each chat that has this

 

indicator.

 

 

Read message

BBM chat is open

 

 

Draft message

New BBM Groups item

 

 

Filed message

New RSS item

 

 

Message with an attachment

Message is being sent

 

 

Message is high priority

Message has not been sent

 

 

Text message with an attachment

Message has been sent

 

 

Text message

Message has been delivered

 

 

Message has been read

 

 

 

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery

Battery is charging

 

 

Low battery

 

 

 

14

User Guide

Quick Help

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

Multi-tap mode

 

 

NUM lock (number lock)

Current input language

 

 

Alt mode

 

 

 

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call

Received call

 

 

Placed call

Voice mail message

 

 

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

Event reminder

Recurring appointment

 

 

Meeting reminder

Exception for recurring appointment

 

 

Notes

 

 

 

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned on

 

 

Geotagging is turned off

Take another picture

 

 

Flash is turned on

Flash is turned off

 

 

Automatic flash mode

Scene mode

 

 

15

User Guide

Quick Help

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Pause recording

 

 

Send video

Rename video

 

 

Delete video

 

 

 

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 216

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

16

User Guide

Quick Help

2.Press the key > Add to Home Screen.

To change the name of the shortcut, type a new name.

To change the location where the shortcut appears, change the Location field.

To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3.Click Add.

Show or hide a home screen panel

1.On the home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

3.Press the key > Save.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

To see all your application icons, on the navigation bar, click All.

To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

To show all hidden application icons, press the key > Show All Icons.

To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 216

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

To move the application icon to a different location on the Home screen, click Move. Click the new location.

To move the application icon into an application folder, click Move To Folder. Click an application folder.

To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 216

17

User Guide

Quick Help

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your smartphone is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Features such as GPS, the camera and video camera, and

 

network connection options are dependent on your

 

smartphone model. To find feature specifications for your

 

smartphone model, visit www.blackberry.com/go/devices.

 

 

Wireless service plan

You must purchase or change your wireless service plan

 

through your wireless service provider.

 

A wireless service plan with phone or voice is required for you

 

to use the Phone application and to send and receive text

 

messages.

18

User Guide

Quick Help

 

A wireless service plan with data is required for you to use the

 

browser service and instant messaging applications, and to

 

send and receive email messages and PIN messages.

 

A wireless service plan might affect which apps you can

 

download and how you can download them.

 

For more information about your plan, contact your wireless

 

service provider.

 

 

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address

 

or third-party instant messaging account in order to send and

 

receive email messages, use third-party instant messaging

 

applications, and use some browser options.

 

If you are an individual user, when you set up your email

 

address or instant messaging account, you are associating it

 

with the BlackBerry® Internet Service.

 

If you are a corporate user, your administrator sets up your

 

email account by associating it with a BlackBerry® Enterprise

 

Server. Your administrator might set options that determine

 

the features and settings that are available on your

 

smartphone and if you can add or update an app. To view the

 

IT policies that have been set by your administrator, on the

 

Home screen or in a folder, click the Options icon. Click

 

Security > Security Status Information > View IT Policy.

 

 

Wireless service provider

Features such as text messaging, location-based services, and

 

some phone features are dependent on your wireless service

 

provider's offerings. You might have the option to download

 

apps from a webpage or an application. For more information,

 

contact your wireless service provider.

 

 

Wireless network

The wireless network that your smartphone is connected to

 

might affect the availability of some features. Depending on

 

your wireless service provider and available roaming options,

 

different wireless networks are available. Some wireless

 

networks don't support features such as call blocking, call

 

forwarding, or cell broadcasting. For more information,

 

contact your wireless service provider.

 

 

19

User Guide

Quick Help

Region

Depending on your region, you might have the option to add

 

or update apps using the BlackBerry App World™ storefront.

 

You might also be able to download apps from a web page or

 

an application. The availability of certain apps varies by region.

 

 

Related information

BlackBerry Device Software, 235

Check what wireless networks your smartphone connects to, 239

Find more information, 20

Find more information

Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on the Home screen or in an application menu.

www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

Your wireless service provider website: Find information about your wireless network or wireless service plan.

www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 90

20

User Guide

Quick Help

About downloading apps with the BlackBerry App World

With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1.Connect your smartphone to your computer using a USB cable.

2.Do one of the following:

If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3.If necessary, type a password. Your smartphone appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Select the Wireless Reconcile checkbox.

5.Press the key > Save.

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User Guide

Quick Help

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.In the contact list, press the key > SIM Phone Book.

2.Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

Related information

Add a contact, 183

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1.On the Home screen, click the Text Messages icon.

2.Press the key > Compose Text Message.

3.In the To field, do one of the following:

Type a contact name.

Press the key > Choose Contact. Click a contact.

Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4.Type a message.

5.Press the key on the keyboard.

Related information

Personal distribution lists, 188

I can't send messages, 36

Attach a media file, contact card, appointment, or location to a text message, 98

View a location on a map

1.On the Home screen, click the Maps icon.

2.Press the key > Find a Location.

To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

To view a new location, in the Find an address field, type an address. Highlight the location.

To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

To view a favorite location, in the Favorites section, highlight the location.

3.Press the key > View on Map.

22

User Guide

Quick Help

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

To lock the screen, press the key on the top left of your smartphone.

To unlock the screen, press the key again.

To lock your smartphone with a password, on the home screen or in a folder, click the icon.

To unlock your smartphone, enter your password. Press the key on the keyboard.

Related information

Set a smartphone password, 279

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

To turn on airplane mode, click All Off.

To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 240

Turn on or turn off data service or set roaming options, 241

Turn off word substitution

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Typing.

3.For a keyboard, click Advanced Style Options.

4.Clear the Spelling checkbox.

5.Press the key > Save.

23

User Guide

Quick Help

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Search for an app.

On the home screen, start typing the app name.

 

 

Verify that the app is installed.

On the home screen or in a folder, click the Options icon. Click

 

Device > Application Management. If the app is listed, it is

 

installed on your BlackBerry® smartphone.

 

 

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

.

Open each item that has this indicator. For example, to remove

 

 

it from the Messages icon, click the icon.

 

 

Remove the unopened message indicator .

In the Messages app, do one or more of the following:

 

 

• Open all of your messages by clicking on them. If you can't

 

 

find all of your unread messages in your inbox, look in your

 

 

messages folders.

• Mark a message as read. Highlight a message. Press the key > Mark Read.

24

User Guide

Quick Help

 

Mark all messages that are prior to a date as read.

 

 

Highlight a date field. Press the

key > Mark Prior

 

 

Read.

 

 

 

 

Identify an indicator.

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

 

Check to see if there is updated BlackBerry Device Software

Depending on your smartphone model, this feature might not

 

that you can download over the network.

be supported. On the Home screen or in a folder, click the

 

 

Options icon. Click Device > Software Updates.

 

 

 

 

Update your BlackBerry Device Software from your computer.

On your computer, visit www.blackberry.com/update. Click

 

 

Check for Updates. Connect your smartphone to your

 

 

computer.

 

 

 

 

Set your BlackBerry Desktop Software to check for updates

For instructions, see the Help in BlackBerry Desktop Software.

 

automatically.

 

 

 

 

 

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

 

 

 

Related information

 

BlackBerry Device Software, 235

 

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

25

User Guide

Quick Help

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the Home screen.

See all the apps and folders on the Home screen, or minimize

On the navigation bar, click All.

the panel and view the wallpaper.

 

 

 

 

 

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens.

Use toolbars.

Toolbars are available in most applications, and appear at the

 

bottom of the screen. For example, you can click icons on the

 

toolbar in the message list to quickly search the message list,

 

compose an email, and delete the selected message. To see a

 

description for a toolbar icon, touch and hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

panels.

slide your finger on the trackpad right or left.

 

 

Add an app to the Favorites panel.

Highlight an app on the Home screen or in a folder. Press the

 

key > Mark as Favorite.

 

 

 

 

Change options for the Home screen such as the wallpaper.

On the Home screen, press the

key > Options.

 

 

 

Related information

Change what happens when you type on the Home screen, 18

Assign an application to a convenience key, 33

Keep an application running in the background and switch to another application, 229

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

26

User Guide

Quick Help

Set your BlackBerry® smartphone to turn on and turn off

On the Home screen or in a folder, click the Options icon. Click

automatically.

Device > Auto On/Off.

 

You can set your smartphone to turn off while you aren't using

 

 

it for an extended period, like when you sleep. Data you

 

 

receive when the smartphone is turned off automatically

 

 

updates when the smartphone turns on.

 

 

 

 

Set backlighting to remain on for a shorter period of time, and

On the Home screen or in a folder, click the Options icon. Click

lower its brightness.

Display > Screen Display.

 

 

 

Turn off network connections you aren't using.

On the Home screen, click the connections area at the top of

 

the screen, or click the Manage Connections icon. Click a

 

network connection to clear the checkbox.

 

 

 

Close apps when you're finished with them.

In an app, press the

key > Close.

When you switch from one app to another, some apps, such

 

 

as the Browser app or the Music app, run in the background,

 

 

which uses battery power.

 

 

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the original text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

If your smartphone has a camera flash, turn off the flash.

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

 

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the

 

Keeping the battery clean extends the life of your battery.

metal contacts on the battery and the smartphone.

 

 

 

 

 

Related information

 

Delete the original text from a reply message, 80

 

Change your ring tone, notifiers, or reminders, 32

 

Turn on or turn off a network connection, 240

 

Set options for backlighting, 213

 

Set your smartphone to turn on and turn off automatically, 265

 

27

User Guide

Quick Help

Tips: Freeing and conserving storage space

Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have.

On the home screen or in a folder, click the Options icon. Click

 

Device > Storage.

 

 

 

 

 

 

Close any apps you're not using.

In an app, press the

key > Close or press the

key

 

until the home screen appears.

 

 

 

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find and

 

highlight a file. Press the

key > Delete.

 

 

 

 

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the

 

 

key > Options. Go to the Clear Browsing Data section.

 

 

 

Reduce the amount of time that your smartphone stores email

On the home screen, click the Messages icon or Calendar icon.

messages and calendar entries.

Press the

key > Options.

 

 

 

 

Stop storing sent messages on your smartphone.

On the home screen, click the Messages icon. Press the

 

 

key > Options > Email Preferences.

 

 

 

 

Receive only the first section of long email messages, and

On the home screen, click the Messages icon. Press the

 

choose whether to download more.

key > Options > Message Display and Actions.

 

 

 

Store files on a media card instead of the smartphone.

Your BlackBerry smartphone supports media card sizes up to

 

32 GB. Only microSD media cards are supported.

 

 

 

 

Reduce the size of pictures you take.

On the home screen, click the Camera icon. Press the

 

 

key > Options.

 

 

 

 

 

 

 

 

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 128

Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146

View the amount of available storage space on your smartphone, 268 Set how long your smartphone stores messages, 78

Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179

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