BlackBerry RDP70UW, RDQ70UW, RDH70CW User Manual

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BlackBerry Torch Series

BlackBerry Torch 9850/9860 Smartphones

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Version: 6.1

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1456661-0413094614-001

Contents

Quick Help.......................................................................................................................................................................................................... 6

Getting started: Your smartphone..................................................................................................................................................................... 6

How to: Top 10................................................................................................................................................................................................... 17

Tips: Top 10........................................................................................................................................................................................................ 21

Personalization: Top 10...................................................................................................................................................................................... 29

Troubleshooting: Top 10.................................................................................................................................................................................... 32

Tips and shortcuts.............................................................................................................................................................................................. 36

Tips: Doing things quickly................................................................................................................................................................................... 36

Tips: Extending battery life................................................................................................................................................................................. 37

Tips: Finding apps............................................................................................................................................................................................... 38

Tips: Freeing and conserving storage space....................................................................................................................................................... 38

Tips: Updating your software............................................................................................................................................................................. 39

Tips: Keeping your information safe.................................................................................................................................................................. 40

Tips: Managing indicators.................................................................................................................................................................................. 40

Phone shortcuts................................................................................................................................................................................................. 41

Message shortcuts.............................................................................................................................................................................................. 42

Typing shortcuts for the touch screen keyboard................................................................................................................................................ 43

Media shortcuts................................................................................................................................................................................................. 44

Troubleshooting: Shortcuts................................................................................................................................................................................ 44

Phone................................................................................................................................................................................................................. 45

How to: Phone.................................................................................................................................................................................................... 45

Tips: Phone......................................................................................................................................................................................................... 61

Personalization: Phone....................................................................................................................................................................................... 61

Troubleshooting: Phone..................................................................................................................................................................................... 64

Voice commands................................................................................................................................................................................................ 67

How to: Voice commands................................................................................................................................................................................... 67

Troubleshooting: Voice commands.................................................................................................................................................................... 69

Messages............................................................................................................................................................................................................ 70

Email................................................................................................................................................................................................................... 70

Text messages.................................................................................................................................................................................................... 94

PIN messages...................................................................................................................................................................................................... 105

Attachments....................................................................................................................................................................................................... 112

Security options for messages............................................................................................................................................................................ 115

Files and attachments........................................................................................................................................................................................ 129

How to: Files....................................................................................................................................................................................................... 129

Tips: Files............................................................................................................................................................................................................ 134

Troubleshooting: Files........................................................................................................................................................................................ 134

Media................................................................................................................................................................................................................. 135

Music.................................................................................................................................................................................................................. 135

Podcasts............................................................................................................................................................................................................. 144

Videos................................................................................................................................................................................................................. 152

Video camera..................................................................................................................................................................................................... 160

Camera............................................................................................................................................................................................................... 166

Pictures............................................................................................................................................................................................................... 173

Voice notes......................................................................................................................................................................................................... 182

Ring tones........................................................................................................................................................................................................... 189

Media storage.................................................................................................................................................................................................... 195

Ring tones, sounds, and alerts............................................................................................................................................................................ 198

Getting started: Ring tones, sounds, and alerts................................................................................................................................................. 198

How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 199

Personalization: Ring tones, sounds, and alerts................................................................................................................................................. 202

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 203

Browser.............................................................................................................................................................................................................. 204

How to: Browser................................................................................................................................................................................................. 204

Tips: Browser...................................................................................................................................................................................................... 215

Personalization: Browser.................................................................................................................................................................................... 215

Troubleshooting: Browser.................................................................................................................................................................................. 216

Calendar............................................................................................................................................................................................................. 218

Getting started: Calendar................................................................................................................................................................................... 218

How to: Calendar................................................................................................................................................................................................ 219

Tips: Calendar..................................................................................................................................................................................................... 226

Personalization: Calendar................................................................................................................................................................................... 227

Troubleshooting: Calendar................................................................................................................................................................................. 228

Contacts.............................................................................................................................................................................................................. 229

Getting started: Contacts................................................................................................................................................................................... 229

How to: Contacts................................................................................................................................................................................................ 230

Personalize: Contacts......................................................................................................................................................................................... 237

Troubleshooting: Contacts................................................................................................................................................................................. 238

Clock................................................................................................................................................................................................................... 240

Getting started: Clock......................................................................................................................................................................................... 240

How to: Clock..................................................................................................................................................................................................... 241

Personalization: Clock........................................................................................................................................................................................ 244

Troubleshooting: Clock....................................................................................................................................................................................... 244

Tasks and memos............................................................................................................................................................................................... 246

Create a task or memo....................................................................................................................................................................................... 246

Send a task or memo.......................................................................................................................................................................................... 246

Change or delete a task or memo...................................................................................................................................................................... 246

Change the status of a task................................................................................................................................................................................ 246

Hide completed tasks......................................................................................................................................................................................... 247

Show tasks in the calendar................................................................................................................................................................................. 247

Synchronizing tasks and memos......................................................................................................................................................................... 247

About categories................................................................................................................................................................................................ 249

Categorize a contact, task, or memo.................................................................................................................................................................. 249

Create a category for contacts, tasks, or memos............................................................................................................................................... 249

Turn off the prompt that appears before you delete items............................................................................................................................... 250

Typing................................................................................................................................................................................................................. 251

How to: Typing................................................................................................................................................................................................... 251

Tips: Typing......................................................................................................................................................................................................... 258

Troubleshooting: Typing..................................................................................................................................................................................... 259

Keyboard............................................................................................................................................................................................................ 260

How to: Keyboard............................................................................................................................................................................................... 260

Troubleshooting: Keyboard................................................................................................................................................................................ 261

Language............................................................................................................................................................................................................ 262

How to: Language............................................................................................................................................................................................... 262

Troubleshooting: Language................................................................................................................................................................................ 263

Screen display..................................................................................................................................................................................................... 264

How to: Screen display....................................................................................................................................................................................... 264

Personalize: Screen display................................................................................................................................................................................ 267

Troubleshooting: Display.................................................................................................................................................................................... 269

GPS technology................................................................................................................................................................................................... 270

Getting started: GPS technology........................................................................................................................................................................ 270

How to: GPS technology..................................................................................................................................................................................... 271

Troubleshooting: GPS technology...................................................................................................................................................................... 272

Compass............................................................................................................................................................................................................. 274

Getting started: Compass................................................................................................................................................................................... 274

How to: Compass................................................................................................................................................................................................ 274

Personalize: Compass......................................................................................................................................................................................... 275

Maps................................................................................................................................................................................................................... 276

How to: Maps..................................................................................................................................................................................................... 276

Tips: Maps.......................................................................................................................................................................................................... 280

Troubleshooting: Maps...................................................................................................................................................................................... 280

Applications........................................................................................................................................................................................................ 282

Getting started: Applications............................................................................................................................................................................. 282

How to: Applications.......................................................................................................................................................................................... 283

Tips: Applications............................................................................................................................................................................................... 285

Troubleshooting: Applications........................................................................................................................................................................... 286

BlackBerry Device Software............................................................................................................................................................................... 288

How to: BlackBerry Device Software.................................................................................................................................................................. 288

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 291

Manage Connections.......................................................................................................................................................................................... 292

Mobile network.................................................................................................................................................................................................. 292

Wi-Fi technology................................................................................................................................................................................................ 300

WLAN technology............................................................................................................................................................................................... 319

Bluetooth technology......................................................................................................................................................................................... 330

Getting started: Bluetooth technology.............................................................................................................................................................. 330

How to: Bluetooth technology........................................................................................................................................................................... 331

Troubleshooting: Bluetooth technology............................................................................................................................................................ 338

Power and battery.............................................................................................................................................................................................. 340

Getting started: Power and battery................................................................................................................................................................... 340

How to: Power and battery................................................................................................................................................................................ 340

Memory and media cards................................................................................................................................................................................... 343

How to: Memory and media cards..................................................................................................................................................................... 343

Tips: Memory and media cards.......................................................................................................................................................................... 345

Troubleshooting: Memory and media cards...................................................................................................................................................... 346

Search................................................................................................................................................................................................................. 347

How to: Search................................................................................................................................................................................................... 347

Tips: Search........................................................................................................................................................................................................ 350

Troubleshooting: Search.................................................................................................................................................................................... 350

SIM card.............................................................................................................................................................................................................. 352

Getting started: SIM card................................................................................................................................................................................... 352

How to: SIM card................................................................................................................................................................................................ 352

Security............................................................................................................................................................................................................... 355

Getting started: Security.................................................................................................................................................................................... 355

How to: Security................................................................................................................................................................................................. 357

Tips: Security...................................................................................................................................................................................................... 386

Troubleshooting: Security.................................................................................................................................................................................. 387

Service books and diagnostic reports................................................................................................................................................................. 389

Accept, delete, or restore a service book........................................................................................................................................................... 389

Run a diagnostic report...................................................................................................................................................................................... 389

View, submit, or delete a diagnostic report....................................................................................................................................................... 389

Set a default recipient for diagnostic reports..................................................................................................................................................... 390

I cannot run or submit a diagnostic report......................................................................................................................................................... 390

View the version number of the BlackBerry Device Software on your device................................................................................................... 390

Synchronization.................................................................................................................................................................................................. 391

How to: Synchronization.................................................................................................................................................................................... 391

Troubleshooting: Synchronization..................................................................................................................................................................... 393

Accessibility options........................................................................................................................................................................................... 395

Getting started: Accessibility.............................................................................................................................................................................. 395

How to: Accessibility.......................................................................................................................................................................................... 395

Calculator........................................................................................................................................................................................................... 400

Use the calculator............................................................................................................................................................................................... 400

Convert a measurement..................................................................................................................................................................................... 400

Glossary.............................................................................................................................................................................................................. 401

Legal notice........................................................................................................................................................................................................ 406

Bluetooth conref fix............................................................................................................................................................................................ 420

Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Front keys

Key Name Actions

Trackpad

Escape

Send

End/Power

Top keys

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry® device.

Help

Key Name Actions

Lock Lock or unlock the screen.

Lock Lock your device or keyboard.

Quick Help

Power/Lock

• Lock or unlock the screen.

• Press and hold to turn on or turn off your device.

Mute

• Mute a call.

• Mute the volume.

Side keys

Key Name Actions

Volume/Mute

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous

• Before you take a picture or record a video, press the top or bottom

• Press the middle key to mute a call or mute the volume.

Convenience key

• Take a picture.

• You can also customize this key.

Left Convenience key

• Open the Voice Dialing application.

• You can also customize this key.

Right Convenience key

• Open the camera.

• Autofocus

• Take a picture.

• You can also customize this key.

media file.

key to zoom in or out.

Keyboard

Key

Name Actions

Shift Capitalize letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

Help

Key Name Actions

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Quick Help

Icons

Application icons

You can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All.

Depending on your BlackBerry® device model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon and indicator guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Setup Enterprise Activation

Options

Power and lock

Password Lock

Messages

Added email address Added work email address

Text Messages

Instant messaging

Activate a work email account using the BlackBerry® Enterprise Server.

Power Off

Saved Messages

Help

Quick Help

Applications

Media

Instant Messaging folder

BlackBerry® Messenger

Some applications might appear in this folder including applications that you download.

Windows Live™ Messenger for BlackBerry® smartphones

AOL® Instant Messenger™ Service for BlackBerry® smartphones

Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones

Browser Manage Connections

Maps Help

Password Keeper Voice Dialing

Applications folder

Some applications might appear in this folder, including applications that you download.

Media folder

Videos

Pictures Music

Ring Tones Voice Notes

Camera Video Camera

Voice Notes Recorder Podcasts

Personal organizer

Contacts

Calendar

Help

Tasks MemoPad

Clock Calculator

Files

Documents To Go® Files

Social networking and mobile purchasing

BlackBerry App World™ Social Feeds

Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones

BlackBerry Device Software update

Quick Help

Wireless update for BlackBerry® Device Software is available

Wireless update for BlackBerry Device Software is ready to be installed

Sounds and alerts

Normal profile

Loud profile Custom profile

Medium profile Silent profile

Vibrate Only profile All Alerts Off profile

Games

Games folder

Some applications might appear in this folder, including applications that you download.

Wireless update for BlackBerry Device Software is being downloaded

Wireless update for BlackBerry Device Software is stopped

Phone Calls Only profile

BrickBreaker

Help

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the Home screen.

Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear.

Quick Help

New item

To clear this icon, open each item that has this indicator.

Sending data New item in the Social Feeds application

Receiving data System is busy

New BlackBerry® Messenger item

To clear this icon, open each chat that has this icon.

Roaming Unopened message count

Alarm is set Missed call count

Calendar reminder count Bluetooth® technology is turned on

Wi-Fi® is turned on

Update is available in the BlackBerry App World™ storefront

New BlackBerry Messenger group item

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear.

Unopened message

Opened message BlackBerry Messenger chat is open

New BlackBerry Messenger item

To clear this indicator, open each chat that has this indicator.

Help

Draft message New BlackBerry Messenger group item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

Text message with an attachment Message has been sent

Text message Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Quick Help

Full battery Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock) Current input language

Alt mode

Multi-tap mode

Help

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call Received call

Placed call Voice mail message

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

Event reminder Recurring appointment

Meeting reminder Exception for recurring appointment

Notes

Quick Help

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned off Take another picture

Flash is turned on Flash is turned off

Automatic flash mode Scene mode

Geotagging is turned on

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video Rename video

Delete video

Pause recording

Help

Your Home screen

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the key > Set As Wallpaper.

Related information

My display changed, 269

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.

Browse to a website, or highlight the item you want to create a shortcut for.

•

To add a shortcut on the Home screen, press the key > Add to Home Screen.

•

To add a shortcut to your Favorites view, press the key > Mark as Favorite.

Show or hide a Home screen panel

On the Home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the key > Save.

Quick Help

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

•

To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•

To show all hidden application icons, press the key > Show All Icons.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Help

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 269

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

Quick Help

On the Home screen, press the key > Options.

• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your device is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Help

Quick Help

Device model Features such as GPS, the camera and video camera, and

network connection options are dependent on your device model. To find feature specifications for your device model,

www.blackberry.com/go/devices.

visit

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the

Options icon. Click

Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network The wireless network that your device is connected to might

affect the availability of some features. Depending on your wireless service provider and available roaming options,

Help

different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related information

BlackBerry Device Software, 288 Find more information, 17 Check what wireless networks your device connects to, 292

Quick Help

Find more information

• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home

screen or in an application menu.

• www.discoverblackberry.com: Find software, applications, and accessories for your device.

• Your wireless service provider web site: Find information about your wireless network or wireless service plan.

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 80

Messages icon.

Help

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66

Quick Help

About downloading apps with BlackBerry App World

With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.

If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Supported audio and video file formats

Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.

Type

Audio

File format

• AAC

• AMR

Help

Type File format

• FLAC

• MP3

• M4A

• OGG

• WMA

• WAV

Video

• 3GP

• 3GP2

• AVI

• ASF

• MP4

• MOV

• WMV

Transfer a file from your computer to your smartphone using your

Quick Help

smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136

Open, close, or switch between tabs

Do one of the following:

•

To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

Help

•

To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

Quick Help

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

In the contact list, press the key > SIM Phone Book.

Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® device does not copy the SIM card contact.

Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Mobile Network Options.

3. Do one of the following:

• To turn on or turn off data service, change the Data Services field.

• To turn on or turn off data service when roaming, change the While Roaming field.

• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.

Press the key > Close.

Related information

I can't connect to the mobile network, 299 Data service unavailable, 300 I can't connect to the mobile network, 318 Data service unavailable, 300

Help

Quick Help

Type text using the predictive input method

When you are typing text, perform any of the following actions:

• To select the highlighted suggestion and start typing a new word, press the Enter key.

• To select the highlighted suggestion and continue typing the same word, click the word.

• To ignore the suggestions, keep typing.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the Home screen

Search for an app On the Home screen, start typing the app name.

Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click

On the Home screen, press the key > Show All Icons. To

unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

Help

Quick Help

Remove the unopened message indicator

Identify an indicator

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the

Opened

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

key > Mark Prior

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

Set your BlackBerry Desktop Software to check for updates automatically

Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.

Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.

For instructions, see the Help in BlackBerry Desktop Software.

Help

Related information

BlackBerry Device Software, 288

Quick Help

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to

access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Use toolbars Toolbars are available in most applications, and appear at the

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

On the Home screen, highlight All on the navigation bar and slide your finger right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Related information

Keep an application running in the background and switch to another application, 283 Assign an application to a Convenience key, 260 Change what happens when you type on the Home screen, 15

Help

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Quick Help

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

Delete the original text from a reply message

If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

Related information

Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264 Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18

Help

Quick Help

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click

Device > Storage.

Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

Delete browsing history and clear the cache

Reduce the amount of time that your device stores email messages and calendar entries

Stop storing sent messages on your device

Receive only the first section of long email messages, and choose whether to download more

Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.

Reduce the size of pictures you take

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the

key > Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related information

Move, rename, or delete a file, 131 Set how long your device stores messages, 86 Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346

Help

Quick Help

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

Set a password On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your device data Use the backup tool in the BlackBerry® Desktop Software to

back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/

and select the appropriate option for your computer.

desktop

Related information

Set a device password, 355 Turn on encryption, 196

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster

Set up speed dial for a contact

Insert a plus sign (+) when typing a phone number Press and hold 0.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your device.

From the Home screen, press the key. Press and hold the key that

you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Help

Quick Help

Typing shortcuts for the touch screen keyboard

Depending on the typing input language that you are using, some shortcuts might not be available.

Show the keyboard Click a text field or click the Show Keyboard icon at the

bottom of the screen.

Hide the keyboard Touch the top of the keyboard and slide your finger quickly

down the screen.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Click the Shift key. Click the letter key.

Turn on CAP lock Press and hold the Shift key until the lock indicator appears

on the key. To turn off CAP lock, press the Shift key again.

Type a symbol Press the Symbol key. Press the letter key.

Type an accented character Press and hold the letter key. Press the accented character

that appears on the screen.

Type a number in a text field Press the 123 key. Press the number key.

Type a number in a number field Press a number key. You do not need to press the 123 key.

Turn on NUM lock Press and hold the 123 key until the lock indicator appears on

the key. To turn off NUM lock, press the 123 key again.

Move the cursor to edit text Click the text. Your BlackBerry® device displays a frame

around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.

Change the typing input language When you are using your device in landscape view or in

portrait view with the full keyboard, click the globe icon. Click an input language.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Resume playing an audio or video file Press the Mute key again.

Press the Mute key on the right side of your BlackBerry® smartphone.

Help

Play the next song Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous song Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume

Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Quick Help

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Resume playing an audio or video file Press the Mute key again.

Play the next song Press and hold the Volume Up key on the right side of your

Press the Mute key on the right side of your BlackBerry® smartphone.

smartphone.

Help

Play the previous song Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos

Camera

Zoom in to a subject before taking a picture Press the Volume Up key.

Zoom out from a subject before taking a picture Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

Press the Volume Up key until the audio boost feature turns on.

smartphone.

Quick Help

Personalization: Top 10

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the key > Set As Wallpaper.

Related information

My display changed, 269

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.

3. Click Add.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

Help

1. On the Home screen, click the Messages icon.

Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the key > Save.

Your signature is added to your email after you send it.

Use Auto Signature check box is not selected, select it. In the field that appears, place

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Quick Help

Related information

Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.

Help

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

•

To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•

To show all hidden application icons, press the key > Show All Icons.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•

To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click

•

To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.

•

To delete a folder, highlight a folder. Press the key > Delete.

Add.

Quick Help

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the key > Edit.

Help

Press the key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

Press the key > Crop & Save.

Press the key > Save.

Related information

My contact pictures keep changing, 238

Quick Help

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1. From the Home screen, press the Send key.

Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the key > Save.

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related information

Help

Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 56

Quick Help

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your device. Connect to the network and try again.

• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.

• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 75 Forward messages from a specific email folder to your device, 85

I can't send messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

Help

• Resend the message.

Related information

Turn on or turn off a network connection, 292 Change or delete a contact, 231 Generate an encryption key, 362 Turn on or turn off data service or set roaming options, 20 Wireless coverage indicators, 293 Turn on or turn off a network connection, 292 Turn on or turn off data service or set roaming options, 20 Options for email filters, 74 Wireless coverage indicators, 293 Resend a message, 71

Quick Help

My device isn't ringing or vibrating when I receive a call or message

Try the following actions:

• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.

Related information

Set options for backlighting, 264

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

•

Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

Help

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.

Quick Help

I can't open a new tab

You might not have enough available memory on your BlackBerry® device. Try completing the following actions:

• Close a tab that you don't need.

• Close other applications that don't need to be open.

Related information

Close an application so that it is not running in the background, 284 Close an application so that it is not running in the background, 284 Open, close, or switch between tabs, 205

I cannot pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.

• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save.

Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 139

Help

Tips and shortcuts

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to

access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Use toolbars Toolbars are available in most applications, and appear at the

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

On the Home screen, highlight All on the navigation bar and slide your finger right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Related information

Keep an application running in the background and switch to another application, 283

Help

Assign an application to a Convenience key, 260 Change what happens when you type on the Home screen, 15

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Tips and shortcuts

Set your BlackBerry® device to turn on and turn off automatically.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

Delete the original text from a reply message

If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

Related information

Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264

Help

Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18

Tips: Finding apps

Tips and shortcuts

Look in a folder on your Home screen

Make all hidden apps visible on the Home screen

Search for an app On the Home screen, start typing the application name.

Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click

Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

On the Home screen, press the key > Show All. To unhide

the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.

Tips: Freeing and conserving storage space

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have

Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and

Delete browsing history and clear the cache

Reduce the amount of time that your device stores email messages and calendar entries

On the Home screen or in a folder, click the Options icon. Click Device > Storage.

highlight a file. Press the key > Delete.

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the key > Options.

Help

Tips and shortcuts

Stop storing sent messages on your device

Receive only the first section of long email messages, and choose whether to download more

Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.

Reduce the size of pictures you take

Related information

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the

key > Options.

Tips: Updating your software

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.

Help

Tips and shortcuts

Set your BlackBerry Desktop Software to check for updates automatically

Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 288

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

Set a password On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your device data Use the backup tool in the BlackBerry® Desktop Software to

back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/

and select the appropriate option for your computer.

desktop

Related information

Set a device password, 355 Turn on encryption, 196

Tips: Managing indicators

Remove the new item indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

Help

Tips and shortcuts

Remove the unopened message indicator

Identify an indicator

Phone shortcuts

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the

Opened

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

key > Mark Prior

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster

Set up speed dial for a contact

Insert a plus sign (+) when typing a phone number Press and hold 0.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your device.

From the Home screen, press the key. Press and hold the key that

you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Help

Tips and shortcuts

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message Press R

Reply to all in an email or a PIN message Press L

Forward a message Press F

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Open a message

Compose a message from a message inbox Press C

Mark a message as read or unread Press the Alt key and U.

Add a flag to a message Press W

View all flagged messages Press the Alt key and F.

View received messages and received call logs Press the Alt key and I.

View draft and sent messages Press the Alt key and O.

View voice mail messages Press the Alt key and V.

View text messages Press the Alt key and S.

View call logs Press the Alt key and P.

View all your messages

Move around your message inbox

Move up a screen

Move down a screen Press the Space key.

Move to the top of a message inbox Press T

Press the key.

Press the Shift key and the Space key.

Help

Move to the bottom of a message inbox Press B

Move to the next unread item Press U

Move to the next related message Press J

Move to the previous related message Press K

Tips and shortcuts

Typing shortcuts for the touch screen keyboard

Depending on the typing input language that you are using, some shortcuts might not be available.

Show the keyboard Click a text field or click the Show Keyboard icon at the

bottom of the screen.

Hide the keyboard Touch the top of the keyboard and slide your finger quickly

down the screen.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Click the Shift key. Click the letter key.

Turn on CAP lock Press and hold the Shift key until the lock indicator appears

on the key. To turn off CAP lock, press the Shift key again.

Type a symbol Press the Symbol key. Press the letter key.

Type an accented character Press and hold the letter key. Press the accented character

that appears on the screen.

Type a number in a text field Press the 123 key. Press the number key.

Type a number in a number field Press a number key. You do not need to press the 123 key.

Turn on NUM lock Press and hold the 123 key until the lock indicator appears on

the key. To turn off NUM lock, press the 123 key again.

Move the cursor to edit text Click the text. Your BlackBerry® device displays a frame

around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.

Change the typing input language When you are using your device in landscape view or in

portrait view with the full keyboard, click the globe icon. Click an input language.

Help

Tips and shortcuts

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry®

smartphone.

Resume playing an audio or video file Press the Mute key again.

Play the next song Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous song Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos

Camera

Press the Volume Up key until the audio boost feature turns on.

Zoom in to a subject before taking a picture Press the Volume Up key.

Zoom out from a subject before taking a picture Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the typing input language.

Related information

Change the language, 262

Help

Phone

How to: Phone

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the Home screen, press the key.Highlight the area at the top of the screen, above the tabs.

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 56 My phone number appears as Unknown in the Phone application, 65

key.Click the area at the top of the screen, above the tabs. If your wireless

Phone

Make a call

1. Do one of the following:

•

If your BlackBerry® device is unlocked, press the key.

•

If your device is locked and you do not want to unlock it, press the key > Place Call.

2. Type a phone number or contact name.

Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 231 Available voice commands, 397 Turn on dialing from the Lock screen, 57 I can't make or receive calls, 32

Answer a call

Press the key.

To end a call, press the key.

Help

Related information

Change your ring tone, notifiers, or reminders, 18 I can't make or receive calls, 32

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Phone

Related information

Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66

Mute a call

During a call, press the Mute key on the right side of your device.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

Help

Turn on the speakerphone

During a call, press the key > Activate Speakerphone.

Do not hold your BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.

To turn off the speakerphone, press the key > Activate Handset.

Dial an extension

When typing a phone number, press the key > Add Pause.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, press a letter key.

Phone

Switch applications during a call

During a call, press the key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Help

Phone

Emergency calls

About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Related information

About GPS technology, 270

Make an emergency call

Do one of the following:

•

If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key.

•

If your device is locked, press the key > Emergency. Press the key.

•

If your screen is locked, press the key on the top of your device. Press the key. Type the emergency number. Press the

key.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

• To decrease the volume, press the Volume Down key on the right side of your device.

• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.

Help

Related information

Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138

Phone

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

During a call, press the key > Enhance Call Audio.

2. Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the key > Save.

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.

Change the contact that is assigned to a speed dial key

From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Help

Press the key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial

key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Phone

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

From the Home screen, press the key.

Press the key > Options > Call Waiting.

3. Select the Enabled check box.

Press the key > Save.

To turn off call waiting, clear the Enabled check box.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

From the Home screen, press the key.

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls

field to a call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Help

Phone

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

Press the key > Options > Call Forwarding.

Press the key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

From the Home screen, press the key.

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

Change the call blocking password

From the Home screen, press the key.

Press the key > Options > Call Barring.

Press the key > Change Password.

Help

Phone

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the Home screen, press the key.

Press the key > Options > FDN Phone List.

Press the key > Enable FDN Mode.

4. Type your PIN2 code.

Press the key on the keyboard.

To turn off fixed dialing, press the key > Disable FDN Mode.

Related information

I can't make or receive calls, 32

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

Press the key > Options > FDN Phone List.

•

To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

•

To change a contact, press the key > Edit. Change the contact information.

•

To delete a contact, highlight a contact. Press the key > Delete.

Press the key > Save.

Help

About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smartdialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

Related information

I can't make or receive calls, 32

Set the default country code and area code

From the Home screen, press the key.

Press the key > Options > Smart Dialing.

3. Set the Country Code and Area Code fields.

4. If necessary, set the Local Country Code field and International Dialing Digits field.

5. In the National Number Length field, set the default length for phone numbers in your country.

Press the key > Save.

Phone

Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

From the Home screen, press the key.

Press the key > Options > Smart Dialing.

3. In the Number field, type the main phone number for an organization.

4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

5. In the Extension Length field, set the default length for extensions.

Press the key > Save.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with

Help

a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Related information

Conference call meetings, 223

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

During a call, press the key > Add Participant.

2. Type a phone number or highlight a contact.

Press the key.

During the new call, press the key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related information

Place a call on hold, 46

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Phone

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the key > Split Call.

2. Click a contact.

To return to the conference call, press the key > Join Conference.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the key > Drop Call.

2. Click a contact.

Help

Phone

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

During a conference call, press the key > Transfer or Flash.

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.

Send a call log

From the Home screen, press the key.

2. Click the Call Log icon.

3. Highlight a call log.

Press the key > View > History.

5. Highlight a call log

Press the key > Forward.

Delete call logs

From the Home screen, press the key.

2. Click the Call Log icon.

3. Do one of the following:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs.

Press the key > Delete.

Help

Add, change, or delete call log notes

From the Home screen, press the key.

2. Click the Call Log icon.

3. Highlight a call log.

Press the key > View > History.

5. Click a call log.

Press the key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

•

To delete notes, click Edit Notes. Press the key > Clear Field.

Press the key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.

From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Phone

Multiple phone numbers

Switch the active phone number

From the Home screen, press the key.

2. Click the area at the top of the screen, above the tabs.

3. Click the phone number that you want to set as the active phone number.

Related information

My phone number appears as Unknown in the Phone application, 65 I can't make or receive calls, 32

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

• Your device uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your device to support more than one phone number.

Help

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Phone

Phone options

Turn on dialing from the Lock screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Allow Outgoing Calls While Locked check box.

Press the key > Save.

Sort phone numbers or contacts on the Phone screen

From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the key > Save.

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

Help

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

Press the key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete check box.

Press the key > Save.

Change how you answer or end calls with the holster

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster.

• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.

Press the key > Save.

Phone

Change how you answer calls with a headset

If your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you can set your device to answer calls automatically after 5 sec¾onds.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).

• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the key > Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

From the Home screen, press the key.

Press the key > Status > Last Call or Total Calls > Clear Timer.

Help

Press the key > Save.

Phone

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

From the Home screen, press the key.

Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the key > Save.

The H-T telecoil indicator appears at the top of the Home screen.

Related information

About hearing aid mode, 59

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit

www.shopblackberry.com.

Turn on TTY support

From the Home screen, press the key.

Press the key > Options > TTY.

3. Change the TTY field to On.

Press the key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

To turn off TTY support, change the TTY field to Off.

Related information

Phone options, 57 About TTY support, 59

Voice mail

Help

Phone

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

From the Home screen, press the key.

Press the key > Call Voice Mail.

Related information

I can't check my voice mail, 66

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1. From the Home screen, press the Send key.

Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the key > Save.

Related information

I can't check my voice mail, 66

Change how many times your device rings before the call goes to voice mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

1. Call your wireless service provider's voice mail system.

2. Listen to your options and follow the audible prompts.

Related information

I can't change the number of times that my device rings, 66

Help

Tips: Phone

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Phone

Change your ring tone

Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster

Set up speed dial for a contact

Insert a plus sign (+) when typing a phone number Press and hold 0.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your device.

From the Home screen, press the key. Press and hold the key that

you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Personalization: Phone

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

Help

Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66

Phone

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1. From the Home screen, press the Send key.

Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the key > Save.

Related information

I can't check my voice mail, 66

Change how many times your device rings before the call goes to voice mail

1. Call your wireless service provider's voice mail system.

2. Listen to your options and follow the audible prompts.

Related information

I can't change the number of times that my device rings, 66

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Help

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

Press the key > Options > Call Forwarding.

Press the key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Press the key > Close.

Phone

Change the call blocking password

From the Home screen, press the key.

Press the key > Options > Call Barring.

Press the key > Change Password.

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

Press the key > Options > FDN Phone List.

•

To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

•

To change a contact, press the key > Edit. Change the contact information.

•

To delete a contact, highlight a contact. Press the key > Delete.

Press the key > Save.

Change how you answer or end calls with the holster

From the Home screen, press the key.

Help

Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster.

• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.

Press the key > Save.

Change how you answer or end calls with the holster or the slider

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.

• To stop answering calls automatically when you remove your device from the holster or when you open the slider, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your device in the holster or when you close the slider, change the Auto End

field to Into Holster, Slide Close, or Both.

Calls

• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never.

Press the key > Save.

Phone

Troubleshooting: Phone

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Help

Related information

Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 56

My headset makes calls instead of my device

If your BlackBerry® device is connected to a Bluetooth® enabled headset, your device might automatically make calls on the Bluetooth enabled headset.

Try the following actions:

• Disconnect the Bluetooth enabled headset from your BlackBerry device.

•

During a call, press the key, click Activate Handset.

My phone number appears as Unknown in the Phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

Phone

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your screen is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 330 Change the language for voice commands, 68

Help

Phone

I can't block calls

• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider.

• If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 15

I can't check my voice mail

Try the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you're trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

Related information

Switch the active phone number, 56

I can't change the number of times that my device rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

Help

Voice commands

How to: Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Related information

I can't make calls using a voice command, 65

Available voice commands

Voice command Description

"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®

enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

"Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set

"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say

"Check signal strength" Say this voice command to check your wireless coverage level.

"Check network" Say this voice command to check the wireless network that your device is connected

"Check battery" Say this voice command to check the battery power level.

"Repeat" Say this voice command to have the last voice prompt repeated to you.

"Cancel" Say this voice command to close the voice dialing application.

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.

options for dialing extensions. You can dial extensions only within your company.

this voice command to check your active phone number.

to.

Help

Voice commands

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Language.

3. Change the Voice Dialing Language field.

Press the key > Save.

Related information

My device doesn't recognize names or numbers in voice commands, 69

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

Press the key > Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.

Press the key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

4. Complete the instructions on the screen.

Help

Voice commands

Troubleshooting: Voice commands

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your screen is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 330 Change the language for voice commands, 68

My device doesn't recognize names or numbers in voice commands

Try the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

Related information

Improve voice recognition, 68

Help

Messages

Email

Getting started: Email

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

Note: In some cases, you might see the following options. If so, select one of the options.

Messages icon.

Related information

Change options for your personal email account, 80

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the key > Save.

Help

How to: Email

Composing and sending email

Send an email

1. On the Home screen, click the Messages icon.

Press the key > Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message.

Press the key > Send.

Related information

Search for a contact in your organization's address book, 229 Personal distribution lists, 235 I can't send messages, 33 Attach a file to an email, 72

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

•

To change the message, click Edit. Change the message. Press the key > Send.

•

To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.

• To resend the message without changing it, click Resend.

Messages

Related information

I can't send messages, 33

Reply to or forward an email or PIN message

In a message, press the key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related information

I can't send messages, 33

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the key > Check Spelling.

2. Do any of the following:

Help

• To accept the suggested spelling, click a word in the list that appears.

•

To ignore the suggested spelling, press the key.

•

To ignore all instances of the suggested spelling, press the key > Ignore All.

•

To add the word to the custom dictionary, press the key > Add To Dictionary.

•

To stop checking spelling, press the key > Cancel Spell Check.

Messages

Save a draft of a message

When you are composing a message, press the key > Save Draft.

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

When you are composing an email, press the key > Attach > File.

• To attach a file that is saved on your BlackBerry device or media card, find and click the file.

•

To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

When you are composing a message, press the key > Attach > Contact.

2. Find and highlight a contact.

Press the key > Continue.

Related information

I can't attach a file to a text message, 105

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

Press the key > Save.

Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.

When you are composing an email, press the key > Remove Disclaimer.

To add the disclaimer again, press the key > Add Disclaimer.

Help

Delete the original text from a reply message

When you are replying to a message, press the key > Delete Original Text.

Set the importance level for an email or PIN message that you send

When you are composing an email or PIN message, press the key > Options.

2. Change the Importance field.

Press the key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the key > Add Bcc.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the key > Delete.

Messages

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.

Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Filters.

Press the key > New.

4. Type a name for the email filter.

Help

5. Set the email filter options.

Press the key > Save.

Messages

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email.

Press the key > Filter by > Sender or Subject.

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

Options for email filters

Option Description

From Specify one or more contacts or email addresses that the email

filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent to Specify one or more contacts or email addresses that the email

filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Subject Specify the text that the email filter should search for in the

Subject field of your email.

Message Specify the text that the email filter should search for in the

body of your email.

Sent directly to me Set whether the email filter applies to email that includes your

email address in the To field.

Cc to me Set whether the email filter applies to email that includes your

email address in the CC field.

Help

Option Description

Bcc to me Set whether the email filter applies to email that includes your

email address in the BCC field.

Importance Set the importance level of email that the email filter applies

to.

Sensitivity Set the sensitivity level of email that the email filter applies to.

Action Set whether email that the email filter applies to is forwarded

to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.

Messages

Turn on an email filter

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Filters.

3. Select the check box beside an email filter.

Press the key > Save.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Filters.

3. Highlight an email filter.

Press the key.

•

To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.

• To prioritize an email filter, click Move. Click the new location.

• To delete an email filter, click Delete.

Synchronizing email

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

Help

In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Messages

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the key > Save.

Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

Press the key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related information

Delete a message, 82

Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Purge Deleted Items.

Help

Messages

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the On Conflicts field.

Press the key > Save.

Stop forwarding email to your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Send Email to Handheld check box.

Press the key > Save.

To forward email to your BlackBerry device again, select the Send Email to Handheld check box.

Help

Messages

Viewing and replying to email

About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit under

Email Setup.

Depending on your theme, a separate icon might appear for text messages.

www.blackberry.com/docs/smartphones and click the link

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the key > Find Next or Find Next on Page.

Preview more of grouped email messages

To display more lines of each email in a group, you must have set your BlackBerry® device to group email messages by subject.

1. On the Home screen, click the Messages icon.

2. Click Options > Message Display and Actions.

3. Change the Preview Length field.

Press the key > Save.

View an address instead of a display name

In a message, press the key > Show Address.

To view the display name again, press the key > Show Name.

View email in plain text format

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Enable HTML Email check box.

Press the key > Save.

Help

View saved messages

1. On the Home screen, click the Messages icon.

Press the key > View Saved Messages.

Email options

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the key > Save.

Your signature is added to your email after you send it.

Use Auto Signature check box is not selected, select it. In the field that appears, place

Messages

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the key > Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Auto More check box.

Press the key > Save.

To download more of an email, press the key > More or More All.

View or hide call logs in the Messages application

You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.

From the Home screen, press the key.

Help

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Messages

Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Out Of Office Reply check box.

5. In the field that appears, type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

Press the key > Save.

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.

You can change options for each personal email account that you added to your BlackBerry® device. You can create email filters, synchronize your contacts, change your signature or display name, and more.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Account Management.

3. Click the email account that you want to change options for.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.

Press the key > Save.

Help

Messages

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Download Images Automatically check box.

Press the key > Save.

To view pictures in an HTML email message, press the key > Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Confirm External Image Download check box.

Press the key > Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.

Press the key > Save.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Show Recent Contacts When Composing Email check box.

Press the key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

Help

3. Clear the Confirm Delete check box.

Press the key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.

Press the key > Save.

Organizing your email inbox

Mark a message as opened or unopened

On the Home screen, click the Messages icon.

•

To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.

•

To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior

Opened

Messages

Save a message

Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.

On the Home screen, click the Messages icon.

•

To save an email or PIN message, highlight an email or PIN message. Press the key > Save.

•

To save a text message, open a conversation and highlight a text message. Press the key > Save Message.

Related information

View saved messages, 79

Delete a message

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the key > Delete.

•

To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.

• To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select

additional messages. Press the key > Delete Messages.

•

To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Help

Messages

About flags

Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.

If wireless email reconciliation is turned off, you can still manage flags for email messages on your device.

Add, change, or remove a flag

If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.

When you are composing or viewing an email, press the key.

•

To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.

•

To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.

• To remove a flag, click Clear Flag.

Change how you group email messages

1. On the Home screen, click the Messages icon.

Press the key > Display Style > Group by Subject or Single Messages.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Select the Hide Sent Messages check box.

Press the key > Save.

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.

1. On the Home screen, click the Messages icon.

Press the key > Options > Inbox Management.

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more

email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

Help

Press the key > Save.

Messages

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the key > Save.

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change

the Enterprise Messages field.

• To set an outline color for your other messages, change the Other Messages field.

Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.

Storing and filing email

About synchronization of email folders

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.

Related information

Synchronize email over the wireless network, 20

Help

Messages

File an email

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email.

Press the key > File.

4. Highlight a folder.

Press the key > File.

Related information

Synchronize email over the wireless network, 20 I can't file email messages, 92

Add, move, rename, or delete an email folder

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

3. Highlight a folder.

Press the key.

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

Forward messages from a specific email folder to your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

5. Select the check box beside an email folder.

Press the key > Save.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device.

Related information

Help

Stop storing messages sent from your computer on your device, 86

Hide filed email from the message inbox

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Select the Hide Filed Messages check box.

Press the key > Save.

View filed messages

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

3. Click a folder.

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

Press the key > Save.

Messages

Related information

Some messages no longer appear on my device, 92

Stop storing messages sent from your computer on your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

5. Clear the check box beside the Sent Items folder.

Press the key > Save.

Stop storing messages sent from your device on your computer

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Save Copy In Sent Folder check box.

Help

Press the key > Save.

Messages

Google Mail

About Google Mail on your device

Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® device. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to highlight what's important.

For more information about Google Mail, visit www.googlemail.com.

Add or remove a star for a Google Mail message or conversation

You can mark an important Google Mail™ message or conversation with a star.

1. On the Home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

Press the key.

• To add a star, click Add Star.

• To remove a star, click Remove Star.

Apply or remove a label for a Google Mail message or conversation

You can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.

1. On the Home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

Press the key > Labels.

4. Do one of the following:

• To apply a label, select the check box beside the label.

• To remove a label, clear the check box beside the label.

Press the key > Save.

View Google Mail messages with a specific label

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

3. Click a label.

Create or delete a Google Mail label

1. On the Home screen, click the Messages icon.

Help

Press the key > Labels.

• To create a new label, click New Label. Type a label name. Click Save.

•

To delete a label, highlight a label. Press the key > Delete.

Messages

Archive a Google Mail message or conversation

If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation.

1. On the Home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

Press the key > Archive > Yes.

Note: Depending on how you've set your BlackBerry® device to store messages, archived messages might be automatically deleted from your device after a certain period of time.

Move an archived Google Mail message or conversation to your message inbox

1. On the Home screen, click the Messages icon.

2. Click View Folder > Archive.

3. Highlight a message or conversation.

Press the key > Move to Inbox.

Report spam messages sent to your Google Mail account

When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® device. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.

1. On the Home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

Press the key > Report Spam.

4. If necessary, click Yes.

Tips: Email

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message

Reply to all in an email or a PIN message Press L

Forward a message Press F

Press R

Help

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Messages

Open a message

Compose a message from a message inbox Press C

Mark a message as read or unread Press the Alt key and U.

Add a flag to a message Press W

View all flagged messages Press the Alt key and F.

View received messages and received call logs Press the Alt key and I.

View draft and sent messages Press the Alt key and O.

View voice mail messages Press the Alt key and V.

View text messages Press the Alt key and S.

View call logs Press the Alt key and P.

View all your messages

Move around your message inbox

Move up a screen

Move down a screen Press the Space key.

Move to the top of a message inbox Press T

Move to the bottom of a message inbox Press B

Move to the next unread item Press U

Move to the next related message Press J

Move to the previous related message Press K

Press the key.

Press the Shift key and the Space key.

Personalization: Email

Change how you group email messages

1. On the Home screen, click the Messages icon.

Help

Press the key > Display Style > Group by Subject or Single Messages.

Messages

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change

the Enterprise Messages field.

• To set an outline color for your other messages, change the Other Messages field.

Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the key > Save.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the key > Save.

Your signature is added to your email after you send it.

Help

Messages

Troubleshooting: Email

I can't send messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >

Related information

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your device. Connect to the network and try again.

Help

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 75 Forward messages from a specific email folder to your device, 85

Messages

I'm not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

I can't file email messages

Try the following actions:

• Verify that wireless email reconciliation is turned on.

• If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

Related information

Synchronize email over the wireless network, 20

Some messages no longer appear on my device

If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your device.

A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•

If "More available" appears at the end of the message or attachment, press the key > More or More All.

Help

•

If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.

• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 79

HTML email messages don't appear correctly

Try the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•

Try downloading external pictures. Press the key > Get Images.

•

Try viewing your message in plain text. Press the key > Get Plain Text.

Related information

View email in plain text format, 78

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

Messages

• Wait for a few seconds. The email folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Related information

Synchronize email over the wireless network, 20

Email filters aren't working correctly

Try the following actions:

• Verify that your email filters are turned on.

• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related information

Email filters, 73

The number of new or unopened messages is different than I expect

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.

Help

Related information

View filed messages, 86 Hide messages from the Messages application, 83 Hide filed email from the message inbox, 86

Messages

I can't use a shortcut to view one type of message in a message inbox

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 15

Text messages

How to: Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.

Help

If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.

Messages

Composing and sending text messages

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

Press the key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

•

Press the key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the

• If your BlackBerry® device is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the key on the keyboard.

Related information

Personal distribution lists, 235 I can't send messages, 33 Attach a media file, contact card, appointment, or location to a text message, 96

Alt key to type numbers. Press the key on the keyboard.

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

•

To change the message, click Edit. Change the message. Press the key > Send.

•

To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the

• To resend the message without changing it, click Resend.

Related information

I can't send messages, 33

key > Send.

Forward a text message

You cannot forward text messages that contain content that is copyright protected.

In a message, press the key > Forward or Forward As.

Help

Attach a media file, contact card, appointment, or location to a text message

When you are composing a text message, press the key > Attach.

2. Click one of the following menu items:

• Picture

• Video

• Location

• Audio

• Voice Note

• Contact

• Appointment

3. Click a file.

Related information

I can't attach a file to a text message, 105

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

When you are composing a message, press the key > Attach > Contact.

2. Find and highlight a contact.

Press the key > Continue.

Messages

Related information

I can't attach a file to a text message, 105

Set the importance level for text messages that you send

Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

Press the key > Options.

• To set the importance level for text messages, in the SMS Text section, change the Priority field.

• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field.

Press the key > Save.

Request delivery notification or read notification for a text message

1. On the Home screen, click the Text Messages icon.

Press the key > Options.

3. In the MMS section, do one of the following:

• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.

• To receive notification when the recipient opens the message, select the Confirm Read check box.

Help

Press the key > Save.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the key > Delete.

Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text.

1. On the Home screen, click the Text Messages icon.

Press the key > Options > Text Messaging.

3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.

Press the key > Save.

Viewing and replying to text messages

Messages

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the key > Find Next or Find Next on Page.

View filed messages

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

3. Click a folder.

View saved messages

1. On the Home screen, click the Messages icon.

Press the key > View Saved Messages.

Add an appointment to your calendar from a text message

1. In a text message, highlight an iCalendar attachment.

Press the key > View Appointment.

Help

Press the key > Add To Calendar.

Show names in the history of text messages

1. On the Home screen, click the Text Messages icon.

Press the key > Options.

3. In the General Text Messaging Options section, select the Show Names check box.

4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the

history of your text messages, and not in messages that you send.

Press the key > Save.

Change how your text messages look

1. On the Home screen, click the Text Messages icon.

Press the key > Options.

3. In the General Text Messaging Options section, change the Conversation Style field.

Press the key > Save.

Organizing and storing text messages

Messages

Delete a message

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the key > Delete.

•

To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.

• To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages.

•

To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

Press the key > Save.

Related information

Some messages no longer appear on my device, 92

BlackBerry RDP70UW, RDQ70UW, RDH70CW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Quick Help

Getting started: Your smartphone

How to: Top 10

Tips: Top 10

Personalization: Top 10

Troubleshooting: Top 10

Tips and shortcuts

Tips: Doing things quickly

Tips: Extending battery life

Tips: Finding apps

Tips: Freeing and conserving storage space

Tips: Updating your software

Tips: Keeping your information safe

Tips: Managing indicators

Phone shortcuts

Message shortcuts

Typing shortcuts for the touch screen keyboard

Media shortcuts

Troubleshooting: Shortcuts

Phone

How to: Phone

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Voice commands

How to: Voice commands

Troubleshooting: Voice commands

Messages

Email

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