BlackBerry REU70UW Users Manual

BlackBerry 9620

Version: 7.1

User Guide

Published: 2012-06-25

SWD-20120625140207745

Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9

Popular topics ............................................................................................................................................ 26

Popular tips ................................................................................................................................................ 31

Common troubleshooting ........................................................................................................................... 39

Tips and shortcuts ...................................................................................................................................... 44

Tips: Doing things quickly ........................................................................................................................... 44

Tips: Extending battery life .......................................................................................................................... 45

Tips: Finding apps ...................................................................................................................................... 46

Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 46

Tips: Freeing space to optimize your smartphone's performance ................................................................. 47

Tips: Updating your software ...................................................................................................................... 48

Tips: Keeping your information safe ............................................................................................................ 49

Tips: Managing indicators ........................................................................................................................... 50

Shortcuts: Messages .................................................................................................................................. 50

Shortcuts: Files and attachments ................................................................................................................ 52

Shortcuts: Media ........................................................................................................................................ 53

Shortcuts: Browser ..................................................................................................................................... 54

Shortcuts: Search ....................................................................................................................................... 55

Shortcuts: Maps ......................................................................................................................................... 56

Shortcuts: Calendar .................................................................................................................................... 56

Troubleshooting: Shortcuts ......................................................................................................................... 57

Phone ........................................................................................................................................................ 58

How to: Phone ............................................................................................................................................ 58

Troubleshooting: Phone .............................................................................................................................. 76

Direct Connect ........................................................................................................................................... 80

Direct Connect basics ................................................................................................................................. 80

DC Groups and DC Group calls ................................................................................................................... 82

Voice commands ........................................................................................................................................ 85

How to: Voice commands ........................................................................................................................... 85

Troubleshooting: Voice commands ............................................................................................................. 87

Messages ................................................................................................................................................... 89

How to: Messages application .................................................................................................................... 89

Tips: Messages application ....................................................................................................................... 125

Troubleshooting: Messages application .................................................................................................... 128

Files and attachments .............................................................................................................................. 134

How to: Files ............................................................................................................................................ 134

Tips: Files ................................................................................................................................................. 141

Troubleshooting: Files .............................................................................................................................. 142

Media ...................................................................................................................................................... 143

How to: Media .......................................................................................................................................... 143

Troubleshooting: Media ............................................................................................................................ 161

Ring tones, sounds, and alerts .................................................................................................................. 165

How to: Ring tones, sounds, and alerts ...................................................................................................... 165

Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 169

Browser ................................................................................................................................................... 170

How to: Browser ....................................................................................................................................... 170

Tips: Browser ........................................................................................................................................... 182

Troubleshooting: Browser ......................................................................................................................... 184

Calendar .................................................................................................................................................. 186

How to: Calendar ...................................................................................................................................... 186

Tips: Calendar .......................................................................................................................................... 195

Troubleshooting: Calendar ....................................................................................................................... 196

Contacts .................................................................................................................................................. 198

How to: Contacts ...................................................................................................................................... 198

Troubleshooting: Contacts ........................................................................................................................ 208

Clock ....................................................................................................................................................... 209

How to: Clock ........................................................................................................................................... 209

Troubleshooting: Clock ............................................................................................................................. 213

Tasks and memos .................................................................................................................................... 214

Create a task or memo .............................................................................................................................. 214

Send a task or memo ................................................................................................................................ 214

Change or delete a task or memo .............................................................................................................. 214

Change the status of a task ....................................................................................................................... 215

Hide completed tasks ............................................................................................................................... 215

Show tasks in the calendar ....................................................................................................................... 215

Synchronizing tasks and memos ............................................................................................................... 216

About categories ...................................................................................................................................... 218

Categorize a contact, task, or memo ......................................................................................................... 218

Create a category for contacts, tasks, or memos ....................................................................................... 218

Turn off the prompt that appears before you delete items .......................................................................... 219

Typing ...................................................................................................................................................... 220

How to: Typing ......................................................................................................................................... 220

Troubleshooting: Typing ........................................................................................................................... 226

Keyboard ................................................................................................................................................. 228

How to: Keyboard ..................................................................................................................................... 228

Language ................................................................................................................................................. 230

How to: Language .................................................................................................................................... 230

Troubleshooting: Language ...................................................................................................................... 232

Screen display .......................................................................................................................................... 233

How to: Screen display ............................................................................................................................. 233

Troubleshooting: Screen display ............................................................................................................... 237

GPS technology ........................................................................................................................................ 238

How to: GPS technology ........................................................................................................................... 238

Troubleshooting: GPS technology ............................................................................................................. 240

Maps ....................................................................................................................................................... 241

How to: Maps ........................................................................................................................................... 241

Tips: Maps ............................................................................................................................................... 245

Personalize: Maps .................................................................................................................................... 246

Troubleshooting: Maps ............................................................................................................................. 247

Applications ............................................................................................................................................. 249

How to: Applications ................................................................................................................................ 249

Troubleshooting: Applications .................................................................................................................. 251

BlackBerry ID ........................................................................................................................................... 255

How to: BlackBerry ID .............................................................................................................................. 255

BlackBerry Device Software ...................................................................................................................... 257

How to: BlackBerry Device Software ......................................................................................................... 257

Troubleshooting: BlackBerry Device Software ........................................................................................... 259

Manage Connections ................................................................................................................................ 261

Mobile network ........................................................................................................................................ 261

Wi-Fi technology ....................................................................................................................................... 267

Mobile Hotspot mode ............................................................................................................................... 277

How to: Mobile Hotspot mode ................................................................................................................... 277

Troubleshooting: Mobile Hotspot mode .................................................................................................... 280

Bluetooth technology ............................................................................................................................... 281

How to: Bluetooth technology ................................................................................................................... 281

Troubleshooting: Bluetooth technology ..................................................................................................... 289

Media server ............................................................................................................................................ 292

How to: Media server ................................................................................................................................ 292

Smart accessories .................................................................................................................................... 294

About the Smart Accessories application .................................................................................................. 294

Set up a new dock .................................................................................................................................... 294

Change a dock profile ............................................................................................................................... 295

Delete a saved dock profile ....................................................................................................................... 295

Power and battery .................................................................................................................................... 296

How to: Power and battery ........................................................................................................................ 296

Storage space and media cards ................................................................................................................ 301

How to: Storage space and media cards ................................................................................................... 301

Troubleshooting: Storage space and media cards ..................................................................................... 307

Search ..................................................................................................................................................... 308

How to: Search ......................................................................................................................................... 308

Troubleshooting: Search ........................................................................................................................... 312

Security ................................................................................................................................................... 314

How to: Security ....................................................................................................................................... 314

Troubleshooting: Security ......................................................................................................................... 344

Service books and diagnostic reports ........................................................................................................ 347

Run, view, send, or delete a diagnostic report ........................................................................................... 347

Accept, delete, or restore a service book ................................................................................................... 347

Set a default recipient for diagnostic reports ............................................................................................. 348

Find your smartphone model number and version of the BlackBerry Device Software ................................ 348

I can't run or submit a diagnostic report .................................................................................................... 348

Synchronization ....................................................................................................................................... 350

How to: Synchronization ........................................................................................................................... 350

Troubleshooting: Synchronization ............................................................................................................. 353

Accessibility options ................................................................................................................................. 355

How to: Accessibility ................................................................................................................................ 355

Calculator ................................................................................................................................................ 360

Use the calculator .................................................................................................................................... 360

Convert a measurement ........................................................................................................................... 360

Glossary ................................................................................................................................................... 361

Legal notice ............................................................................................................................................. 363

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

Inserting the SIM card, media card, and battery

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Remove the battery door

Insert the SIM card

Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your

smartphone.

Slide the SIM card into the slot.

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Insert the media card and battery

The media card is optional. If a media card is included, it might already be inserted.

New in BlackBerry 7.1

BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.

Wi-Fi calling

If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls

over the

Wi-Fi network. For more information, see

Wi-Fi calling.

Parental Controls

Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are

used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are

available. For more information, see Turn on Parental Controls.

Emergency alert messages

If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages

(presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see

Public warning systems.

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New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID

is an email and password that gives you convenient access to BlackBerry products and services. After you

create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with

BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you

downloaded when you switch smartphones. For more information, see

BlackBerry ID.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on

your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.

Home screen customization

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all

panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset!

Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how

you answer calls with a headset.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file.

Conveniently send and receive a contact card (also called a vCard

) using Bluetooth technology, and save the received

contact card into your smartphone's contact list. For more information, see

Send contact cards using Bluetooth

technology.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

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Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were

taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information,

see Change your slide show options.

About switching BlackBerry smartphones

When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer

data, and compatible third-party applications, can be transferred to your new smartphone.

The backup and restore process can be done using a media card or the

BlackBerry Device Software. Both options are

available from the Device Switch option in the Setup application.

A Switch Smartphones user guide is available at

docs.blackberry.com.

Depending on your wireless service provider, this feature might not be available.

Related information

Visit the Setup application, 13

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry

ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports

BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront

and keep apps you downloaded when you switch smartphones.

You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry

smartphone running BlackBerry 7. If you previously created a BlackBerry ID

, you must use it when you set up your new

tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the

same BlackBerry ID.

If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that

supports BlackBerry ID, or you can create a BlackBerry ID by visiting

www.blackberry.com/blackberryid.

Related information

About downloading apps with the BlackBerry App World, 28

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry

smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and

social networking accounts. The Setup application should appear automatically the first time that you turn on your

smartphone.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

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2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

Escape

• Return to the previous screen.

• Close the menu.

Send

• Make a call.

• Answer a call.

End/Power

• End a call.

• Return to the home screen.

• Press and hold to turn on or turn off your BlackBerry smartphone.

Keys on the top of your smartphone

Keys on the right side of your smartphone

Right convenience key

• If supported, open the camera. To take a picture, press the

convenience key again.

• You can also customize this key.

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Keyboard

Shift Capitalize letters.

Alt

Symbol

Backspace/Delete Delete the previous character or a selected item.

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Flashing LED color descriptions

The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.

Flashing LED color Description

Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.

Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn

off this notification.

Red Indicates that you have received a new message. The LED also flashes when your smartphone

accesses data on a smart card. You can turn on or turn off this notification. You can also change the

LED color for ring tones, message notifications, event reminders, and other application notifications

using the sound and alert profiles.

Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn

on or turn off this notification. The amber LED flashes when your smartphone is turned off and

charging, this indicator changes to solid green when the battery is fully charged.

Related information

Turn on flashing LED notification for wireless coverage, 236

Turn off or turn on the Bluetooth connection notification, 287

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Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial

view of the home screen displays icons for only some of the available applications. To view more application icons on the

home screen, click All.

Depending on your BlackBerry

smartphone model, administrator, and wireless service provider, some applications might

not be available. You might be able to download some applications from the BlackBerry App World storefront.

To see a full icon guide, go to

www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon

Guide.

Setup

Enterprise Activation

Activate a work email account using the

BlackBerry Enterprise Server.

Options

Power and lock

Password Lock

Power Off

Messages

Saved Messages

Added email address

Added work email address

Text Messages

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Instant messaging

Instant Messaging folder

Some applications might appear in this folder

including applications that you download.

BBM

Windows Live Messenger for BlackBerry

smartphones

AOL Instant Messenger Service for BlackBerry

smartphones

Google Talk for BlackBerry

smartphones

Yahoo! Messenger for BlackBerry smartphones

Applications

Browser

Manage Connections

Maps

Help

Password Keeper

Voice Dialing

Applications folder

Some applications might appear in this folder,

including applications that you download.

Media

Media folder

Videos

Pictures

Music

Ring Tones

Voice Notes

Camera

Video Camera

Voice Notes Recorder

Podcasts

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Personal organizer

Contacts

Calendar

Tasks

MemoPad

Clock

Calculator

Files

Documents To Go

Files

Social networking and mobile purchasing

BlackBerry App World

Social Feeds

Facebook for BlackBerry smartphones

Twitter for BlackBerry

smartphones

BlackBerry Device Software update

A software update for the BlackBerry Device

Software is available.

A software update for the BlackBerry Device

Software is being downloaded.

A software update for the BlackBerry Device

Software is ready to be installed.

A software update for the BlackBerry Device

Software is stopped.

Sounds and alerts

Normal profile

Phone Calls Only profile

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Loud profile

Custom profile

Medium profile

Silent profile

Vibrate Only profile

All Alerts Off profile

Games

Games folder

Some applications might appear in this folder,

including applications that you download.

BrickBreaker

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this

indicator.

Update is available in the BlackBerry App World

storefront

Sending data

New item in the Social Feeds application

Receiving data

System is busy

New BBM item

To clear this icon, open each chat that has this

icon.

New BBM Groups item

Roaming

Unread message count

Alarm is set

Missed call count

Calendar reminder count

Bluetooth technology is turned on

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Wi-Fi technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM item

To clear this indicator, open each chat that has

this indicator.

Read message

BBM chat is open

Draft message

New BBM Groups item

Filed message

New RSS item

Message with an attachment

Message is being sent

Message is high priority

Message has not been sent

Text message with an attachment

Message has been sent

Text message

Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

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CAP lock (capital letter lock)

Multi-tap mode

NUM lock (number lock)

Current input language

Alt mode

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call

Received call

Placed call

Voice mail message

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder

Recurring appointment

Meeting reminder

Exception for recurring appointment

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned on

Geotagging is turned off Take another picture

Flash is turned on

Flash is turned off

Automatic flash mode

Scene mode

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

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Start recording

Pause recording

Send video

Rename video

Delete video

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1. On the home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the key > Set As Wallpaper.

Related information

My display changed, 237

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,

files, podcast channels, or media categories.

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1. Browse to a website, or highlight the item that you want to create a shortcut for.

Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3. Click Add.

Show or hide a home screen panel

1. On the home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

3. Press the key > Save.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry

Device Software updates.

On the home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels,

you can hide the icon in all panels or in the current panel only.

• To show all hidden application icons, press the key > Show All Icons.

• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.

• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press

the key > Hide.

• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.

Press the key > Show All.

Related information

My display changed, 237

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

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• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application

folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1. On the home screen, press the key > Options.

2. Change the Downloads Folder field.

3. Press the key > Save.

Change themes

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click

Delete.

Related information

My display changed, 237

Set the number of icons that appear on the Home screen

1. On the home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

4. Press the key > Save.

Change what happens when you type on the Home screen

Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open

applications.

On the Home screen, press the key > Options.

• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by

Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2. Press the key > Save.

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Add a message that appears when your smartphone is locked

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen

3. Type the text that you want to appear on the screen when your smartphone is locked.

4. Press the key > Save.

Related information

Lock or unlock your smartphone, 30

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as

examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone

model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan and wireless service provider

You must purchase or change your wireless service plan through your wireless service provider. Features such as text

messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text

messages. A wireless service plan with data is required for you to use the browser service and instant messaging

applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps

you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send

and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with

the BlackBerry Internet Service.

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If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise

Server. Your administrator might set options that determine the features and settings that are available on your

smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in

the security options on your smartphone.

Wireless network

The wireless network that your smartphone is connected to might affect the availability of some features. Depending on

your wireless service provider and available roaming options, different wireless networks are available. Some wireless

networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact

your wireless service provider.

Region

Depending on your region, you might have the option to add or update apps using the BlackBerry App World

storefront.

You might also be able to download apps from a webpage or an application. The availability of certain apps varies by

region.

Related information

Find more information, 26

BlackBerry Device Software, 257

Check which wireless networks your smartphone connects to, 261

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help

on the home screen or in an application menu.

• www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and

more.

• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

• Your wireless service provider website: Find information about your wireless network or wireless service plan.

Popular topics

BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.

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Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a

confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email

accounts (for example,

Windows Live Hotmail) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email

address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Reconcile email over the wireless network manually, 93

Change options for your personal email account, 93

Add or change your email signature

Before you begin: Depending on your wireless service plan, this feature might not be supported.

1. On the home screen, click the Messages icon.

Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,

place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

4. Press the key > Save.

Your signature is added to your email after you send it.

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About downloading apps with the BlackBerry App

World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps,

personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your

smartphone over the wireless network.

If you don't already have the

BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the

BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the

BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting

mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might

apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Related information

About BlackBerry ID, 13

Transfer files to and from your smartphone

1. Connect your BlackBerry smartphone to the computer using a USB cable.

2. In the dialog box that appears on your smartphone, select one of the following file transfer options:

• If you want to transfer most types of files, click USB Drive.

• If you want to synchronize media files that are protected with DRM, click Sync Media.

3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.

4. On your computer, do one of the following:

• Drag a file from a location on your computer to a folder on your smartphone.

• Drag a file from a folder on your smartphone to a location on your computer.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

About transferring and synchronizing files, 146

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your

BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access

the Internet on a laptop or tablet.

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To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a

USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry

PlayBook

tablet, you must pair your smartphone with your tablet using Bluetooth technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging

applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered

Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop

Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the key > SIM Phone Book.

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already

appears in your contact list, your

BlackBerry smartphone does not copy the SIM card contact.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,

LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone

, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

4. Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 78

Add or delete a contact alert, 167

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Add or delete a custom sound profile, 166

Icons for sound and alert profiles, 165

View a location on a map

1. On the Home screen, click the Maps icon.

Press the key > Find a Location.

• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the

information for the point of interest. Highlight the point of interest.

• To view a new location, in the Find an address field, type an address. Highlight the location.

• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact

information.

• To view a favorite location, in the Favorites section, highlight the location.

3. Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location,

press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired

with a Bluetooth

enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone

password, you can also lock your smartphone with a password.

Do one of the following:

• To lock the keyboard, press the key on the top of your smartphone.

• To unlock the keyboard, press the key again.

• To lock your smartphone with a password, on the home screen or in a folder, click the icon.

• To unlock your smartphone, enter your password.

Related information

Set or change your smartphone password, 315

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your

BlackBerry smartphone.

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On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on airplane mode, click All Off.

• To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off data service or set roaming options, 263

Turn on, turn off, or check the status of a network connection, 261

Turn on or turn off data service or set roaming options, 263

Turn on, turn off, or check the status of a network connection, 261

Popular tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All

Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the

current panel only. If

Show All Icons does not appear in the

menu, there are no apps hidden from view.

Search for an app. On the home screen, start typing the app name.

Verify that an app is installed. On the home screen or in a folder, click the Options icon.

Click Device >

Application Management. If the app is

listed, it is installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they

inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,

new content within apps, and at the top of the Home screen.

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For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then

click the Icon Guide

Remove the new item indicator .

Open each item that has this indicator. For example, to

remove it from the Messages icon, click the icon.

Remove the unopened message indicator .

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you

can't find all of your unread messages in your inbox,

look in your messages folders.

• Mark a message as read. Highlight a message. Press

the key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior

Read.

Identify an indicator.

• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To

see a complete list of applications on your BlackBerry

smartphone and their icons, on the Home screen or in a

folder, click the Options icon.

Click Device >

Application Management.

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone.

Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining a current backup

file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an

unforeseen issue.

Check to see if there is updated BlackBerry Device

Software that you can download over the network.

Depending on your smartphone model, this feature might

not be supported. On the home screen or in a folder, click

the Options icon. Click Device > Software Updates

Update your BlackBerry Device Software from your

computer.

On your computer, visit www.blackberry.com/update. Click

Check for Updates. Connect your smartphone to your

computer.

Set your BlackBerry Desktop Software to check for updates

automatically.

For instructions, see the Help in BlackBerry Desktop

Software.

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Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

notifications, and turning on or turning off network

connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the Home screen, or

minimize the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app.

Press and hold the key. Click an app.

Note: The other app might still be running in the

background.

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry

smartphone.

Note: You can customize which app a convenience key

opens.

Use pop-up menus. Pop-up menus provide common available actions, and

appear in the center of the screen. For example, you can

use the pop-up menu in a message to file, forward, or reply

to the message. To open a pop-up menu, press and hold

the trackpad. To select a command, click the trackpad.

Switch to the Favorites, Media

, Downloads, and Frequent

panels.

On the home screen, highlight All on the navigation bar and

slide your finger on the trackpad right or left.

Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press

the key > Mark as Favorite.

Change options for the home screen such as the wallpaper.

On the home screen, press the key > Options.

Related information

Change what happens when you type on the Home screen, 24

Assign an application to a convenience key, 228

Keep an application running in the background and switch to another application, 249

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Tips: Extending battery life

Close apps when you're finished with them.

In an app, press the key and click Close or Exit.

Turn on battery saving mode. On the home screen or in a folder, click the Options icon.

ClickDevice >

Battery Saving Mode. Select the Turn on

Battery Saving Mode when battery power level is low

checkbox.

Turn off network connections you aren't using. On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon. Click

a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi

when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon. Select

the

Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.

Click Device >

Auto On/Off.

Close browser tabs you aren't using.

In the browser, press the key > Tabs. Highlight a tab

and click the icon.

Set backlighting to remain on for a shorter period of time,

and lower its brightness.

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles

icon. Click

Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the key >

Delete Original Text.

Change how often podcast or social feed applications

refresh content.

Your podcast and social feed applications periodically

refresh content. In some of these applications, you can

reduce how often the content refreshes. For more

information, see the Help in the application.

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash

icon at the bottom of the screen until the flash off

indicator

appears.

Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean

the metal contacts on the battery and the smartphone.

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Tips: Freeing space for your music, pictures, videos,

and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon.

Press the

key > Memory Use.

Delete unneeded files. On the home screen or in a folder, click the Files icon. Find

and highlight a file. Press the key > Delete.

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options.

Change the

Image Size or Video Format field.

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options.

In the

Storage section, change the Store Pictures or Store

Videos field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 137

Change the size of pictures that you take, 155

View the amount of available storage space on your smartphone, 306

Change how long your smartphone stores calendar entries, 193

Keep an application running in the background and switch to another application, 249

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,

such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

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Set a smartphone password. On the home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files. On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the

BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup

section, click

Device Switch > Save Data.

Related information

Turn on encryption, 305

Set or change your smartphone password, 315

Shortcuts: Phone

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the home screen, press the key. Press the

key > Phone Ring Tones.

Check your voice mail Press and hold 1.

Set up a speed dial for a contact From the home screen or in the Phone application, press

and hold the key that you would like to assign speed dial to.

Add an extension to a phone number

Press the key and X. Type the extension number.

Type a letter in a phone number field

Press the key and the letter key.

Insert a plus sign (+) when typing a phone number Press O.

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the home screen, press the key. Click your

phone number at the top of the screen. Click a phone

number.

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Shortcuts: Typing with the physical keyboard

Depending on the typing input language that you're using, some shortcuts might not be available.

Insert a period (.)

Press the key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field

Press the key.

Capitalize a letter Press and hold the letter key until the capitalized letter

appears.

Turn on CAPS lock

Press the key and the Right key. To turn off

CAPS lock, press the Left or

Right

key.

Type a symbol

Press the key. Type the letter that appears below the

symbol.

Type the alternate character on a key

Press the key and the character key.

Type an accented or special character Press and hold the letter key and, on the trackpad, slide

your finger left or right. For example, to type ü, press and

hold U and slide your finger left until ü appears. Release the

letter key when the accented or special character appears.

Type a number in a text field

Press and hold the key and press the number key.

Type a number in a number field

Press a number key. You don't need to press the

key.

Turn on NUM lock

Press the key and the Left key. To turn off

NUM lock, press the Left or Right key.

Highlight a line of text

Press the Left or

Right

key and, on the trackpad,

slide your finger up or down.

Highlight text character by character

Press the Left or

Right

key and, on the trackpad,

slide your finger left or right.

Cut highlighted text

Press the Left or

Right

key and the key.

Copy highlighted text

Press the key and click the trackpad.

Paste text

Press the Left or

Right

key and click the trackpad.

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Shortcuts: Media

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file Press the Mute key again.

Play the next audio file Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file Press and hold the Volume Down key on the right side of

your smartphone.

Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns

on.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

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Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Common troubleshooting

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your

fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,

including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone

number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want

to make calls from and receive calls to is set as your active phone number.

• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned

on.

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System.

From the home screen, press the

key. Press the key. Click Options. Click

BlackBerry MVS Client. Press the key. Click Register Now

. If the Register Now menu item doesn't appear, or if

the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and

then try again.

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that

call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 66

Call waiting, call forwarding, and call blocking, 64

Switch the active phone number, 72

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I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,

you should receive messages when you return to a wireless coverage area.

• Reset your smartphone. Connect to the network and try again.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry

Internet Service. If you haven't received an activation message (the message might take a short period of time to

arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,

that you want to receive email from.

• Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 101

I can't send messages

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry

Internet Service. If you haven't received an activation message (the message might take a short period of time to

arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options

icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

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Related information

Generate an encryption key, 322

Change or delete a contact, 199

Turn on or turn off data service or set roaming options, 263

Options for email filters, 100

Resend a message, 96

Wireless coverage indicators, 265

Turn on, turn off, or check the status of a network connection, 261

Resend a message, 96

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise

Server

, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do

this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you

delete your smartphone data, you might also delete the data on your media card. For more information, contact your

administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone isn't ringing or vibrating when I

receive a call or message

Try the following actions:

• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds

and Alerts > Sounds for Contacts

. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set

to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You

can change the length of time that the backlight stays on when you aren't touching your smartphone.

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To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 233

Email messages aren't reconciling over the wireless

network

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless

network

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks

application, and MemoPad.

• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.

For more information, see the Help in the BlackBerry Desktop Software

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth

enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone

discovering the car kit.

On the home screen, click the connections area at the top of the screen, or click the Manage

Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.

Bluetooth enabled devices can detect your smartphone for 2 minutes.

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• Turn off encryption for Bluetooth connections between your smartphone and the

Bluetooth enabled device. On the

home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

Devices Properties. Clear the Encryption checkbox.

Press the

key > Save.

Related information

Make your smartphone discoverable, 284

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the

amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 145

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Quick Help

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

notifications, and turning on or turning off network

connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the Home screen, or

minimize the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app.

Press and hold the key. Click an app.

Note: The other app might still be running in the

background.

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry

smartphone.

Note: You can customize which app a convenience key

opens.

Use pop-up menus. Pop-up menus provide common available actions, and

appear in the center of the screen. For example, you can

use the pop-up menu in a message to file, forward, or reply

to the message. To open a pop-up menu, press and hold

the trackpad. To select a command, click the trackpad.

Switch to the Favorites, Media

, Downloads, and Frequent

panels.

On the home screen, highlight All on the navigation bar and

slide your finger on the trackpad right or left.

Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press

the key > Mark as Favorite.

Change options for the home screen such as the wallpaper.

On the home screen, press the key > Options.

Related information

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Tips and shortcuts

Change what happens when you type on the Home screen, 24

Assign an application to a convenience key, 228

Keep an application running in the background and switch to another application, 249

Tips: Extending battery life

Close apps when you're finished with them.

In an app, press the key and click Close or Exit.

Turn on battery saving mode. On the home screen or in a folder, click the Options icon.

ClickDevice >

Battery Saving Mode. Select the Turn on

Battery Saving Mode when battery power level is low

checkbox.

Turn off network connections you aren't using. On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon. Click

a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi

when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon. Select

the

Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.

Click Device >

Auto On/Off.

Close browser tabs you aren't using.

In the browser, press the key > Tabs. Highlight a tab

and click the icon.

Set backlighting to remain on for a shorter period of time,

and lower its brightness.

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles

icon. Click

Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the key >

Delete Original Text.

Change how often podcast or social feed applications

refresh content.

Your podcast and social feed applications periodically

refresh content. In some of these applications, you can

reduce how often the content refreshes. For more

information, see the Help in the application.

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Tips and shortcuts

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash

icon at the bottom of the screen until the flash off

indicator

appears.

Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean

the metal contacts on the battery and the smartphone.

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All

Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the

current panel only. If

Show All Icons does not appear in the

menu, there are no apps hidden from view.

Search for an app. On the home screen, start typing the app name.

Verify that an app is installed. On the home screen or in a folder, click the Options icon.

Click Device >

Application Management. If the app is

listed, it is installed on your BlackBerry smartphone.

Tips: Freeing space for your music,

pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon.

Press the

key > Memory Use.

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Tips and shortcuts

Delete unneeded files. On the home screen or in a folder, click the Files icon. Find

and highlight a file. Press the key > Delete.

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options.

Change the

Image Size or Video Format field.

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options.

In the

Storage section, change the Store Pictures or Store

Videos field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 137

Change the size of pictures that you take, 155

View the amount of available storage space on your smartphone, 306

Change how long your smartphone stores calendar entries, 193

Keep an application running in the background and switch to another application, 249

Tips: Freeing space to optimize your

smartphone's performance

Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your

smartphone processes are unusually slow, try any of the following:

Close any apps you're not using.

Press and hold the key until the application switcher

appears. Click an application icon. Press the key >

Close or Exit

Check how much free application storage you have. On the home screen or in a folder, click the Options icon.

Click Device >

Storage.

Identify and delete applications and themes you don't

need.

On the home screen or in a folder, click the Options icon.

Click Device >

Application Management. To view the

details about your smartphone's memory and CPU usage,

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Tips and shortcuts

slide your finger on the trackpad right or left. To delete an

application or theme, click an item. Click Delete

Delete languages you don't use. On the home screen or in a folder, click the Setup icon.

Click Languages and Input Methods.

Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the

key > Options.

Go to the Clear Browsing Data

section.

Delete messages.

Highlight a message. Press and hold the key. On the

trackpad, slide your finger up or down. Release the

key. Press the key > Delete Messages.

Or, highlight a date. Press the key > Delete Prior.

Reduce the amount of time that your smartphone stores

email messages and calendar entries.

On the home screen, click the Messages icon or Calendar

icon. Press the key > Options.

Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the

key > Options >

Email Preferences.

Receive only the first section of long email messages, and

choose whether to download more.

On the home screen, click the Messages icon. Press the

key > Options >

Message Display and Actions.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Change how long your smartphone stores calendar entries, 193

Delete a language from your smartphone, 230

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone.

Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining a current backup

file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an

unforeseen issue.

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Tips and shortcuts

Check to see if there is updated BlackBerry Device

Software that you can download over the network

Depending on your smartphone model, this feature might

not be supported. On the home screen or in a folder, click

the Options icon. Click Device > Software Updates

Update your BlackBerry Device Software from your

computer.

On your computer, visit www.blackberry.com/update. Click

Check for Updates. Connect your smartphone to your

computer.

Set your BlackBerry Desktop Software to check for updates

automatically.

For instructions, see the Help in BlackBerry Desktop

Software.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,

such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Set a smartphone password. On the home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files. On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the

BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup

section, click

Device Switch > Save Data.

Related information

Turn on encryption, 305

Set or change your smartphone password, 315

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Tips and shortcuts

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they

inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,

new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then

click the Icon Guide.

Remove the new item indicator .

Open each item that has this indicator. For example, to

remove it from the Messages icon, click the icon.

Remove the unopened message indicator .

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you

can't find all of your unread messages in your inbox,

look in your messages folders.

• Mark a message as read. Highlight a message. Press

the key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior

Read.

Identify an indicator.

• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To

see a complete list of applications on your BlackBerry

smartphone and their icons, on the Home screen or in a

folder, click the Options icon.

Click Device >

Application Management.

Shortcuts: Messages

Depending on the typing input language that you are using, some shortcuts might not be available.

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Tips and shortcuts

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