BlackBerry REV70UW, REW70UW User Manual

BlackBerry Curve 9320

Smartphone

Help

Version: 7.1

SWD-1817681-0214100519-001

Contents
Quick Help..........................................................................................................................................................................................................	5
Getting started: Your smartphone.....................................................................................................................................................................	5
Popular topics.....................................................................................................................................................................................................	19
Popular tips........................................................................................................................................................................................................	22
Common troubleshooting..................................................................................................................................................................................	30
Tips and shortcuts..............................................................................................................................................................................................	34
Tips: Doing things quickly...................................................................................................................................................................................	34
Tips: Extending battery life.................................................................................................................................................................................	35
Tips: Finding apps...............................................................................................................................................................................................	36
Tips: Freeing space for your music, pictures, videos, and files...........................................................................................................................	36
Tips: Freeing space to optimize your smartphone's performance.....................................................................................................................	37
Tips: Updating your software.............................................................................................................................................................................	38
Tips: Keeping your information safe..................................................................................................................................................................	39
Tips: Managing indicators..................................................................................................................................................................................	39
Message shortcuts..............................................................................................................................................................................................	40
Media shortcuts.................................................................................................................................................................................................	41
Search shortcuts.................................................................................................................................................................................................	42
Calendar shortcuts.............................................................................................................................................................................................	43
Phone.................................................................................................................................................................................................................	44
How to: Phone....................................................................................................................................................................................................	44
Voice commands................................................................................................................................................................................................	60
How to: Voice commands...................................................................................................................................................................................	60
Messages............................................................................................................................................................................................................	62
How to: Messages application............................................................................................................................................................................	62
Email...................................................................................................................................................................................................................	65
Text messages....................................................................................................................................................................................................	77
Emergency alert messages.................................................................................................................................................................................	80
PIN messages......................................................................................................................................................................................................	81
Attachments.......................................................................................................................................................................................................	82
Security options for messages............................................................................................................................................................................	85
Files and attachments........................................................................................................................................................................................	95
How to: Files.......................................................................................................................................................................................................	95
Media.................................................................................................................................................................................................................	101
How to: Media....................................................................................................................................................................................................	101

Ring tones, sounds, and alerts............................................................................................................................................................................	118
How to: Ring tones, sounds, and alerts..............................................................................................................................................................	118
Browser..............................................................................................................................................................................................................	122
How to: Browser.................................................................................................................................................................................................	122
Calendar.............................................................................................................................................................................................................	134
How to: Calendar................................................................................................................................................................................................	134
Contacts..............................................................................................................................................................................................................	142
How to: Contacts................................................................................................................................................................................................	142
Clock...................................................................................................................................................................................................................	150
How to: Clock.....................................................................................................................................................................................................	150
Tasks and memos...............................................................................................................................................................................................	153
Create a task or memo.......................................................................................................................................................................................	153
Send a task or memo..........................................................................................................................................................................................	153
Change or delete a task or memo......................................................................................................................................................................	153
Change the status of a task................................................................................................................................................................................	153
Hide completed tasks.........................................................................................................................................................................................	154
Show tasks in the calendar.................................................................................................................................................................................	154
Synchronizing tasks and memos.........................................................................................................................................................................	154
About categories................................................................................................................................................................................................	156
Categorize a contact, task, or memo..................................................................................................................................................................	156
Create a category for contacts, tasks, or memos...............................................................................................................................................	156
Turn off the prompt that appears before you delete items...............................................................................................................................	157
Typing.................................................................................................................................................................................................................	158
How to: Typing...................................................................................................................................................................................................	158
Keyboard............................................................................................................................................................................................................	164
How to: Keyboard...............................................................................................................................................................................................	164
Language............................................................................................................................................................................................................	166
How to: Language...............................................................................................................................................................................................	166
Screen display.....................................................................................................................................................................................................	168
How to: Screen display.......................................................................................................................................................................................	168
Maps...................................................................................................................................................................................................................	172
How to: Maps.....................................................................................................................................................................................................	172

Applications........................................................................................................................................................................................................	176
How to: Applications..........................................................................................................................................................................................	176
BlackBerry Device Software...............................................................................................................................................................................	179
How to: BlackBerry Device Software..................................................................................................................................................................	179
Manage Connections..........................................................................................................................................................................................	181
Mobile network..................................................................................................................................................................................................	181
Wi-Fi technology................................................................................................................................................................................................	186
Mobile Hotspot mode........................................................................................................................................................................................	193
How to: Mobile Hotspot mode...........................................................................................................................................................................	193
Bluetooth technology.........................................................................................................................................................................................	197
How to: Bluetooth technology...........................................................................................................................................................................	197
Smart accessories...............................................................................................................................................................................................	204
About the Smart Accessories application...........................................................................................................................................................	204
Set up a new dock..............................................................................................................................................................................................	204
Change a dock profile.........................................................................................................................................................................................	204
Delete a saved dock profile................................................................................................................................................................................	205
Power and battery..............................................................................................................................................................................................	206
How to: Power and battery................................................................................................................................................................................	206
Storage space and media cards..........................................................................................................................................................................	208
How to: Storage space and media cards............................................................................................................................................................	208
Search.................................................................................................................................................................................................................	212
How to: Search...................................................................................................................................................................................................	212
SIM card..............................................................................................................................................................................................................	216
How to: SIM card................................................................................................................................................................................................	216
Security...............................................................................................................................................................................................................	219
How to: Security.................................................................................................................................................................................................	219
Service books and diagnostic reports.................................................................................................................................................................	244
Accept, delete, or restore a service book...........................................................................................................................................................	244
Run a diagnostic report......................................................................................................................................................................................	244
Set a default recipient for diagnostic reports.....................................................................................................................................................	244
Find your smartphone model number and version of the BlackBerry Device Software....................................................................................	245

I can't run or submit a diagnostic report............................................................................................................................................................	245
Synchronization..................................................................................................................................................................................................	246
How to: Synchronization....................................................................................................................................................................................	246
Accessibility options...........................................................................................................................................................................................	249
How to: Accessibility..........................................................................................................................................................................................	249
Calculator...........................................................................................................................................................................................................	254
Use the calculator...............................................................................................................................................................................................	254
Convert a measurement.....................................................................................................................................................................................	254
Glossary..............................................................................................................................................................................................................	255
Legal notice........................................................................................................................................................................................................	260

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Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

New in BlackBerry 7.1

BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.

Wi-Fi calling

If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling, 190.

FM Radio

You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio, 115.

Emergency alert messages

If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages, 80.

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New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 6.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 212.

Home screen customization

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 16.

Touch-free call answering

You don't need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 58.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 83.

Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology, 144.

Picture enhancements

When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 114.

About the BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

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Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone.

Related information

Create a BlackBerry ID, 176

Change your BlackBerry ID information, 176

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad	•	Slide your finger to move around the screen.
	• Press (click) to select an item.
	• Press and hold to open a pop-up menu.

Menu	•	Open a menu.
	• Select a highlighted menu item.
	• Press and hold to switch applications quickly.

Escape	•	Return to the previous screen.
	•	Close the menu.

Send	•	Make a call.
	•	Answer a call.

End/Power	•	End a call.
	• Return to the home screen.
	• Press and hold to turn on or turn off your BlackBerry smartphone.


Keys on the top of your smartphone

Lock	Lock the keyboard.

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Keys on the right side of your smartphone

Volume/Mute	• Press the middle key to mute a call or mute the volume.
	• Press the top and bottom keys to change the volume.
	• Press and hold the top or bottom key to play the next or previous
	media file.
	• Before you take a picture or record a video, press the top or bottom
	key to zoom in or out.

Right convenience key	• If supported, press to open the camera. To take a picture, press the
	convenience key again.
	• You can also customize this key.


Keys on the left side of your smartphone

Left convenience key	• If supported, press to open BBM.
	• You can also customize this key.


Keyboard

Shift	Capitalize letters.

Alt

Symbol

Backspace/Delete	Delete the previous character or a selected item.

Enter	Select an item.

Speakerphone	Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.

Flashing LED color	Description

Green	You're in a wireless coverage area. You can turn on or turn off
	this notification.

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	Flashing LED color	Description

	Blue	Your smartphone is connected to a Bluetooth enabled device.
		You can turn on or turn off this notification.

	Red	A new message has arrived and your selected profile is set to
		notify you using the flashing LED. If you're using your
		smartphone with a smart card, your smartphone is accessing
		data on the smart card.

	Amber	The battery power level for your smartphone is low, or your
		smartphone is turned off and is charging. You can't turn off
		the notification for the low battery power level. The
		notification for charging turns off when you turn on your
		smartphone. If your smartphone is turned off, the LED changes
		to a solid green color when the battery is fully charged.

Related information
Turn on flashing LED notification for wireless coverage, 170
Turn off or turn on the Bluetooth connection notification, 202

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Enterprise Activation

Activate a work email account using the BlackBerry

Enterprise Server.

Options

Power and lock

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Password Lock	Power Off

Messages

Messages	Saved Messages

Added email address	Added work email address

Text Messages

Instant messaging

Instant Messaging folder	BBM
Some applications might appear in this folder
including applications that you download.

Windows Live Messenger for BlackBerry	AOL Instant Messenger Service for BlackBerry
smartphones	smartphones

Google Talk for BlackBerry smartphones	Yahoo! Messenger for BlackBerry smartphones

Applications

Browser	Manage Connections

Maps	Help

Password Keeper	Voice Dialing

Applications folder
Some applications might appear in this folder,
including applications that you download.

Media

Media folder	Videos

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Pictures	Music

Ring Tones	Voice Notes

Camera	Video Camera

Voice Notes Recorder	Podcasts

Personal organizer

Contacts	Calendar

Tasks	MemoPad

Clock	Calculator

Files

Documents To Go	Files

Social networking and mobile purchasing

BlackBerry App World	Social Feeds

Facebook for BlackBerry smartphones	Twitter for BlackBerry smartphones

BlackBerry Device Software update

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is available.	Software is being downloaded.

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is ready to be installed.	Software is stopped.

Sounds and alerts

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Normal profile	Phone Calls Only profile

Loud profile	Custom profile

Medium profile	Silent profile

Vibrate Only profile	All Alerts Off profile

Games

Games folder	BrickBreaker
Some applications might appear in this folder,
including applications that you download.

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World storefront

Sending data	New item in the Social Feeds application

Receiving data	System is busy

New BBM item	New BBM Groups item
To clear this icon, open each chat that has this
icon.

Roaming	Unread message count

Alarm is set	Missed call count

Calendar reminder count	Bluetooth technology is turned on

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Wi-Fi technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

	Unread message	New BBM item
		To clear this indicator, open each chat that has this
		indicator.

	Read message	BBM chat is open

	Draft message	New BBM Groups item

	Filed message	New RSS item

	Message with an attachment	Message is being sent

	Message is high priority	Message has not been sent

	Text message with an attachment	Message has been sent

	Text message	Message has been delivered

	Message has been read

Related information
Hide the new or unread message indicator, 63

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery	Battery is charging

Low battery

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Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)	Multi-tap mode

NUM lock (number lock)	Current input language

Alt mode

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call	Received call

Placed call	Voice mail message

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder	Recurring appointment

Meeting reminder	Exception for recurring appointment

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures	Geotagging is turned on

Geotagging is turned off	Take another picture

Flash is turned on	Flash is turned off

Automatic flash mode	Scene mode

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Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording	Pause recording

Send video	Rename video

Delete video

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 0

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

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•To change the name of the shortcut, type a new name.

•To change the location where the shortcut appears, change the Location field.

•To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3.Click Add.

Show or hide a home screen panel

1.On the home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

3.Press the key > Save.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.

On the home screen or in a folder, do any of the following:

•To see all your application icons, on the navigation bar, click All.

•To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•To show all hidden application icons, press the key > Show All Icons.

•To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.

•To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the

key > Hide.

•To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.

Related information

My display changed, 0

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

•To move the application icon to a different location on the Home screen, click Move. Click the new location.

•To move the application icon into an application folder, click Move To Folder. Click an application folder.

•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1.On the home screen, press the key > Options.

2.Change the Downloads Folder field.

3.Press the key > Save.

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Change themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

About downloading apps with the BlackBerry App World, 19

My display changed, 0

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

•To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your smartphone is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Related information

Lock or unlock your smartphone, 22

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

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Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan and wireless service provider

You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.

Wireless network

The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region

Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.

Related information

Find more information, 18 BlackBerry Device Software, 179

Check which wireless networks your smartphone connects to, 181

Find more information

•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

•Your wireless service provider website: Find information about your wireless network or wireless service plan.

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Popular tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can

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	unhide the icon in all panels, or in the current panel only. If
	Show All Icons does not appear in the menu, there are no apps
	hidden from view.

Search for an app.	On the home screen, start typing the app name.

Verify that an app is installed.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator	.	Open each item that has this indicator. For example, to remove
		it from the Messages icon, click the icon.

Remove the unopened message indicator .		In the Messages app, do one or more of the following:
		• Open all of your messages by clicking on them. If you can't
		find all of your unread messages in your inbox, look in your
		messages folders.
		• Mark a message as read. Highlight a message. Press the
		key > Mark Read.
		• Mark all messages that are prior to a date as read.
		Highlight a date field. Press the	key > Mark Prior
		Read.

Identify an indicator.		• You might be able to identify an indicator by seeing the
		icon of the application that the indicator refers to. To see
		a complete list of applications on your BlackBerry
		smartphone and their icons, on the Home screen or in a
		folder, click the Options icon. Click Device > Application
		Management.

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Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software	Depending on your smartphone model, this feature might not
that you can download over the network.	be supported. On the Home screen or in a folder, click the
	Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer.	On your computer, visit www.blackberry.com/update. Click
	Check for Updates. Connect your smartphone to your
	computer.

Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
automatically.

Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing	Highlight and click the areas at the top of the home screen.
notifications, and turning on or turning off network
connections.

See all the apps and folders on the home screen, or minimize	On the navigation bar, click All.
the panel and view the wallpaper.

Switch to another app.	Press and hold the	key. Click an app.
	Note: The other app might still be running in the background.

Open an app with a convenience key.	Press a convenience key on the side of your BlackBerry
	smartphone.
	Note: You can customize which app a convenience key opens.

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Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a menu item, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent	On the home screen, highlight All on the navigation bar and
panels.	slide your finger on the trackpad right or left.

Add an app to the Favorites panel.	Highlight an app on the home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the home screen such as the wallpaper.	On the home screen, press the	key > Options.

Related information

Change what happens when you type on the Home screen, 17

Assign an application to a convenience key, 164

Keep an application running in the background and switch to another application, 177

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.	In an app, press the	key and click Close or Exit.

Turn off network connections you aren't using.	On the home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.	On the home screen or in a folder, click the Options icon. Click
	Device > Auto On/Off.

Close browser tabs you aren't using.	In the browser, press the	key > Tabs. Highlight a tab and
	click the icon.

Set backlighting to remain on for a shorter period, and lower	On the home screen or in a folder, click the Options icon. Click
its brightness.	Display > Screen Display.

Switch your vibrating notifications to sound notifications or	On the home screen, click your Sound and Alert Profiles icon.
LED notifications, lower the volume of your sound	Click Change Sounds and Alerts.
notifications, or select a shorter ring tone.

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Delete the previous text from a reply message.	When you are replying to a message, press the	key >
	Delete Original Text.

Change how often podcast or social feed applications refresh	Your podcast and social feed applications periodically refresh
content.	content. In some of these applications, you can reduce how
	often the content refreshes. For more information, see the
	Help in the application.

If your smartphone has a camera flash, turn off the flash.	On the home screen, click the Camera icon. Click the flash icon
	at the bottom of the screen until the flash off indicator
	appears.

Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
	metal contacts on the battery and the smartphone.

Related information

Delete the original text from a reply message, 68

Change your ring tone, notifiers, reminders, or alerts, 21

Set options for backlighting, 168

Set your smartphone to turn on and turn off automatically, 206

Turn on, turn off, or check the status of a network connection, 181

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and	On the home screen, click the Media icon. Press the		key
documents.	> Memory Use.

Delete unneeded files.	On the home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the	key > Delete.

Reduce the size of pictures you take and videos you record.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. Change
	the Image Size or Video Format field.

Store files on a media card instead of your smartphone.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. In the
	Storage section, change the Store Pictures or Store Videos
	field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

RIM Confidential and Proprietary Information - Approved Third Parties

Related information

Copy, move, rename, or delete a file, 98

Change the size of pictures that you take, 111

View the amount of available storage space on your smartphone, 211

Change how long your smartphone stores calendar entries, 140

Keep an application running in the background and switch to another application, 177

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the appropriate
		option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Setup icon. In the Setup section,
		click Device Switch > Save Data.

Related information
Turn on encryption, 210
Set or change your smartphone password, 219

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone	From the home screen, press the	key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

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Set up a speed dial for a contact	From the home screen or in the Phone application, press and hold the key
	that you would like to assign speed dial to.

Add an extension to a phone number	Press the	key and X. Type the extension number.

Type a letter in a phone number field	Press the	key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O.

Turn on or turn off the speakerphone during a call	Press the	key on the keyboard.

Stop listening to a call with a wireless headset	Press the	key on the keyboard.

Change the active phone number	From the home screen, press the		key. Click your phone number at
	the top of the screen. Click a phone number.

Typing shortcuts for the physical keyboard

Depending on the typing input language that you're using, some shortcuts might not be available.

Insert a period (.)	Press the	key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field	Press the	key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAPS lock	Press the	key and the Right		key. To turn off CAPS
	lock, press the Left or Right			key.

Type a symbol	Press the	key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the	key and the character key.

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter key
	when the accented or special character appears.

Type a number in a text field	Press and hold the		key and press the number key.

Type a number in a number field	Press a number key. You don't need to press the				key.

Turn on NUM lock	Press the	key and the Left		key. To turn off NUM
	lock, press the Left or Right			key.

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Highlight a line of text	Press the Left or Right		key and, on the trackpad, slide
	your finger up or down.

Highlight text character by character	Press the Left or Right		key and, on the trackpad, slide
	your finger left or right.

Cut highlighted text	Press the Left or Right		key and the	key.

Copy highlighted text	Press the	key and click the trackpad.

Paste text	Press the Left or Right		key and click the trackpad.

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry
	smartphone.

Resume playing an audio or video file	Press the Mute key again.

Play the next audio file	Press and hold the Volume Up key on the right side of your
	smartphone.

Play the previous audio file	Press and hold the Volume Down key on the right side of your
	smartphone.

Turn on the audio boost feature if you're using a headset	Press the Volume Up key until the audio boost feature turns
	on.

Pictures

Zoom in	Press I

Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

Rotate	Press L

Camera and video camera

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Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Right Convenience key on the side of your
	smartphone.

Common troubleshooting

I can't make or receive calls

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you're not receiving calls, verify that call blocking and call forwarding are turned off.

•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 51

Call waiting, call forwarding, and call blocking, 49

Switch the active phone number, 56

I'm not receiving messages

Try the following actions:

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•Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Reset your smartphone. Connect to the network and try again.

•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Verify that data service is turned on.

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 72

Forward messages from a specific email folder to your smartphone, 73

I can't send messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

Related information

Generate an encryption key, 224

Change or delete a contact, 143

Turn on or turn off data service or set roaming options, 183

Options for email filters, 71

Resend a message, 69

Turn on, turn off, or check the status of a network connection, 181

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I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 168

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

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•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the

Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

•If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power is too low the device may be unable to pair.

•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties. Clear the Encryption checkbox. Press the key > Save.

•If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.

Related information

Make your smartphone discoverable, 199

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 103

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Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the home screen, or minimize	On the navigation bar, click All.
the panel and view the wallpaper.

Switch to another app.	Press and hold the	key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customize which app a convenience key opens.

Use pop-up menus.

Switch to the Favorites, Media, Downloads, and Frequent	On the home screen, highlight All on the navigation bar and
panels.	slide your finger on the trackpad right or left.

Add an app to the Favorites panel.	Highlight an app on the home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the home screen such as the wallpaper.	On the home screen, press the	key > Options.

Related information

Change what happens when you type on the Home screen, 17

Assign an application to a convenience key, 164

Keep an application running in the background and switch to another application, 177

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Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.	In an app, press the	key and click Close or Exit.

Turn off network connections you aren't using.	On the home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.	On the home screen or in a folder, click the Options icon. Click
	Device > Auto On/Off.

Close browser tabs you aren't using.	In the browser, press the	key > Tabs. Highlight a tab and
	click the icon.

Set backlighting to remain on for a shorter period, and lower	On the home screen or in a folder, click the Options icon. Click
its brightness.	Display > Screen Display.

Switch your vibrating notifications to sound notifications or	On the home screen, click your Sound and Alert Profiles icon.
LED notifications, lower the volume of your sound	Click Change Sounds and Alerts.
notifications, or select a shorter ring tone.

Delete the previous text from a reply message.	When you are replying to a message, press the		key >
	Delete Original Text.

Change how often podcast or social feed applications refresh content.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

	Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
		metal contacts on the battery and the smartphone.

Related information
Delete the original text from a reply message, 68
Change your ring tone, notifiers, reminders, or alerts, 21

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Set options for backlighting, 168

Set your smartphone to turn on and turn off automatically, 206

Turn on, turn off, or check the status of a network connection, 181

Tips: Finding apps

Look in a folder on your home screen.	Some apps are located in folders on your home screen. Click
	a folder to see what apps are inside.

Make all hidden apps visible on the home screen.	On the home screen, press the	key > Show All Icons. To
	unhide an app, highlight it and then press the		key >
	Unhide Icon. If the icon is hidden in other panels, you can
	unhide the icon in all panels, or in the current panel only. If
	Show All Icons does not appear in the menu, there are no apps
	hidden from view.

Search for an app.	On the home screen, start typing the app name.

Verify that an app is installed.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry smartphone.

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and	On the home screen, click the Media icon. Press the		key
documents.	> Memory Use.

Delete unneeded files.	On the home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the	key > Delete.

Reduce the size of pictures you take and videos you record.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. Change
	the Image Size or Video Format field.

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Store files on a media card instead of your smartphone.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. In the
	Storage section, change the Store Pictures or Store Videos
	field.

Related information

Copy, move, rename, or delete a file, 98 Change the size of pictures that you take, 111

View the amount of available storage space on your smartphone, 211 Change how long your smartphone stores calendar entries, 140

Keep an application running in the background and switch to another application, 177

Tips: Freeing space to optimize your smartphone's performance

Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following:

Close any apps you're not using.	Press and hold the		key until the application switcher
	appears. Click an application icon. Press the			key > Close
	or Exit.

Check how much free application storage you have.	On the home screen or in a folder, click the Options icon. Click
	Device > Storage.

Identify and delete applications and themes you don't need.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. To view the details about
	your smartphone's memory and CPU usage, slide your finger
	on the trackpad right or left. To delete an application or theme,
	click an item. Click Delete.

Delete languages you don't use.	On the home screen or in a folder, click the Setup icon. Click
	Languages and Input Methods.

Delete browsing history and clear the cache.	On the home screen, click the Browser icon. Press the
	key > Options. Go to the Clear Browsing Data section.

Delete messages.	Highlight a message. Press and hold the			key. On the
	trackpad, slide your finger up or down. Release the				key.
	Press the	key > Delete Messages.

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	Or, highlight a date. Press the		key > Delete Prior.

Reduce the amount of time that your smartphone stores email	On the home screen, click the Messages icon or Calendar icon.
messages and calendar entries.	Press the	key > Options.

Stop storing sent messages on your smartphone.	On the home screen, click the Messages icon. Press the
	key > Options > Email Preferences.

Receive only the first section of long email messages, and	On the home screen, click the Messages icon. Press the
choose whether to download more.	key > Options > Message Display and Actions.

Related information

Change how long your smartphone stores calendar entries, 140 Delete a language from your smartphone, 166

Tips: Updating your software

Check to see if there is updated BlackBerry Device Software	Depending on your smartphone model, this feature might not
that you can download over the network.	be supported. On the Home screen or in a folder, click the
	Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer.	On your computer, visit www.blackberry.com/update. Click
	Check for Updates. Connect your smartphone to your
	computer.

Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
automatically.

Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

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Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the appropriate
		option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Setup icon. In the Setup section,
		click Device Switch > Save Data.

Related information
Turn on encryption, 210
Set or change your smartphone password, 219

Tips: Managing indicators

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator .	Open each item that has this indicator. For example, to remove
	it from the Messages icon, click the icon.

Remove the unopened message indicator .	In the Messages app, do one or more of the following:

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	• Open all of your messages by clicking on them. If you can't
	find all of your unread messages in your inbox, look in your
	messages folders.
	• Mark a message as read. Highlight a message. Press the
	key > Mark Read.
	• Mark all messages that are prior to a date as read.
	Highlight a date field. Press the	key > Mark Prior
	Read.

Identify an indicator.	• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message	Press R

Reply to all in an email or a PIN message	Press L

Forward a message	Press F

File an email message	Press I

View or hide the email address of a contact	Highlight the contact in the To or From field. Press Q.

Move to the next message	Press N

Move to the previous message	Press P

In your message inbox

Open a message	Press the	key.

Compose a message from a message inbox	Press C

Mark a message as read or unread	Press the Alt key and U.

Add a flag to a message	Press W

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View all flagged messages	Press the Alt key and F.

View received messages and received call logs	Press the Alt key and I.

View draft and sent messages	Press the Alt key and O.

View voice mail messages	Press the Alt key and V.

View text messages	Press the Alt key and S.

View call logs	Press the Alt key and P.

View all your messages	Press the	key.

Move around your message inbox

Move up a screen	Press the Shift key and the Space key.

Move down a screen	Press the Space key.

Move to the top of a message inbox	Press T

Move to the bottom of a message inbox	Press B

Move to the next unread item	Press U

Move to the next related message	Press J

Move to the previous related message	Press K

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry
	smartphone.

Resume playing an audio or video file	Press the Mute key again.

Play the next audio file	Press and hold the Volume Up key on the right side of your
	smartphone.

Play the previous audio file	Press and hold the Volume Down key on the right side of your
	smartphone.

Turn on the audio boost feature if you're using a headset	Press the Volume Up key until the audio boost feature turns
	on.

Pictures

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Zoom in	Press I

Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

Rotate	Press L

Camera and video camera

Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Right Convenience key on the side of your
	smartphone.

Search shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Search for an item on your BlackBerry smartphone	Start typing on the home screen.

Search for text in a message	Press S

Search for text in a file or an attachment	Press F

Search for text on a webpage	Press F

Search for text in a presentation	Press F

Note: You can change what happens when you type on the home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Related information

Change what happens when you type on the Home screen, 17 Turn on browser shortcuts, 123

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Calendar shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox.

Schedule an appointment	Press C

Change to Agenda view	Press A

Change to Day view	Press D

Change to Week view	Press W

Change to Month view	Press M

Move forward in week, month, or day view	Press the	key.

Move back in week, month, or day view	Press the	key and the	key.

Move to the current date	Press T

Move to a specific date	Press G

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Phone

How to: Phone

Phone at a glance

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call	Received call

Placed call	Voice mail message

Phone basics

Find your phone number

Do one of the following:

•To view your active phone number, from the home screen, press the key.Your phone number appears at the top of the screen.

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•If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers,

from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

My phone number appears as Unknown in the Phone application, 0

About multiple phone numbers, 55

Make a call

1.Do one of the following:

•If your BlackBerry smartphone is unlocked, press the key.

•If your smartphone is locked and you don't want to unlock it, press the key > Place Call.

2.Type a phone number or contact name.

3.Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 142

Available voice commands, 60

Turn on or turn off dialing from the lock screen, 56

Sort phone numbers or contacts on the phone screen, 56

I can't make or receive calls, 30

Answer or end a call

Press the key.

To end a call, press the key.

Related information

Change your ring tone, notifiers, reminders, or alerts, 21

I can't make or receive calls, 30

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key.

•To answer the incoming call and place the current call on hold, click Answer - Hold Current.

•To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

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Change your ring tone, notifiers, reminders, or alerts

1.On the home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone or ring volume, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 0

Add or delete a contact alert, 119

Icons for sound and alert profiles, 118

Mute a call

During a call, press the Mute key on the right side of your smartphone.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

Turn on the speakerphone

CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone.

During a call, press the key on the keyboard.

To turn off the speakerphone, press the key again.

Dial an extension

1. Press the X key.

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2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad.

•To type a number, press a number key.

•To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the key.

About using a headset

You can purchase an optional headset to use with your BlackBerry smartphone.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only

emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages.

RIM Confidential and Proprietary Information - Approved Third Parties

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Related information

About GPS technology, 0

Make an emergency call

Do one of the following:

•If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key.

•If your smartphone is locked with a password, press the key > Emergency. Press the key.

•If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key.

Volume

Adjust the volume

•To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.

•To decrease the volume, press the Volume Down key on the right side of your smartphone.

•To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.

Related information

Mute a call, 46

Improve sound quality for media files, 102

Amplify the volume using the audio boost feature, 102

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Default Call Volume field.

4.Press the key > Save.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth enabled headset.

1.During a call, press the key > Enhance Call Audio.

2.Select a Boost Bass or Boost Treble option.

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BlackBerry REV70UW, REW70UW User Manual

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