How it Works
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REX40GW
User Manual
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User Manual
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BlackBerry REX40GW User Manual

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BlackBerry Curve 9220 Smartphone
Help
Version: 7.1
SWD-1817681-0214095540-001
Contents
Quick Help.......................................................................................................................................................................................................... 5
Getting started: Your smartphone..................................................................................................................................................................... 5
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Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling, 194.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio, 119.
Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert
messages, 84.
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New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry
212.
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 16.
Touch-free call answering
You don't need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls
with a headset, 62.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 87.
Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology,
148.
Picture enhancements
When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see
Change your slide show options, 118.
BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
About the BlackBerry ID, 6.
smartphone and on the Internet. For more information, see
Search for an item using voice enabled search,
About the BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID
6
from within an app that uses BlackBerry ID, or by visiting
BlackBerry product that supports BlackBerry ID. With BlackBerry
www.blackberry.com/blackberryid.
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Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone.
Related information
Create a BlackBerry ID, 180 Change your BlackBerry ID information, 180
BlackBerry ID login
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Bluetooth connections. You can also set up email addresses and social networking
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad
Menu
Escape
Send
End/Power
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock the keyboard.
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Keys on the right side of your smartphone
Volume/Mute
Right convenience key
Keys on the left side of your smartphone
Left convenience key
• Press the middle key to mute a call or mute the volume.
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous media file.
• Before you take a picture or record a video, press the top or bottom key to zoom in or out.
• If supported, press to open the camera. To take a picture, press the convenience key again.
• You can also customize this key.
• If supported, press to open BBM.
• You can also customize this key.
Keyboard
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color Description
Green You're in a wireless coverage area. You can turn on or turn off
this notification.
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Flashing LED color Description
Blue Your smartphone is connected to a Bluetooth
You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.
Amber The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage, 174 Turn off or turn on the Bluetooth connection notification, 202
enabled device.
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the
To see a full icon guide, go to Guide.
Setup
Setup Enterprise Activation
Options
Power and lock
www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
BlackBerry App World storefront.
Activate a work email account using the BlackBerry Enterprise Server
.
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Password Lock Power Off
Messages
Messages Saved Messages
Added email address Added work email address
Text Messages
Instant messaging
Applications
Media
Instant Messaging folder
BBM
Some applications might appear in this folder including applications that you download.
Windows Live Messenger for BlackBerry smartphones
AOL Instant Messenger Service for BlackBerry smartphones
Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones
Browser Manage Connections
Maps Help
Password Keeper Voice Dialing
Applications folder
Some applications might appear in this folder, including applications that you download.
Media folder Videos
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Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
Personal organizer
Contacts Calendar
Tasks MemoPad
Clock Calculator
Files
Documents To Go Files
Social networking and mobile purchasing
BlackBerry App World Social Feeds
Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device Software is available.
A software update for the BlackBerry Device Software is ready to be installed.
Sounds and alerts
A software update for the BlackBerry Device Software is being downloaded.
A software update for the BlackBerry Device Software is stopped.
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Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
Games
Games folder
BrickBreaker
Some applications might appear in this folder, including applications that you download.
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this indicator.
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM item
To clear this icon, open each chat that has this icon.
Roaming Unread message count
Update is available in the BlackBerry App World storefront
New BBM Groups item
12
Alarm is set Missed call count
Calendar reminder count Bluetooth technology is turned on
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Wi-Fi technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message New BBM item
To clear this indicator, open each chat that has this indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Related information
Hide the new or unread message indicator, 67
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
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Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
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Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
Delete video
Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 0
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
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• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3.
Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press
the
Related information
My display changed, 0
key > Show All.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
key.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3.
Press the key > Save.
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Change themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
About downloading apps with the BlackBerry App World, 19 My display changed, 0
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4.
Press the
key > Save.
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1. On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the
key > Save.
Add a message that appears when your smartphone is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the
Related information
Lock or unlock your smartphone, 22
key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
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Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Related information
Find more information, 18 BlackBerry Device Software, 183 Check which wireless networks your smartphone connects to, 185
.
Find more information
• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on
the home screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.
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Popular topics

BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts
(for example, Windows Live Hotmail
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 70
) or to create a new email address for your smartphone.
BlackBerry Enterprise Server.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
Your signature is added to your email after you send it.
key > Save.
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
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If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry
App World icon. Press the key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Transfer files between your smartphone and your computer
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view a file that you transferred to your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files, 108
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.
smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
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2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your
BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
key > Save.
Related information
I can't change the number of times that my smartphone rings, 0 Add or delete a contact alert, 123 Icons for sound and alert profiles, 122
View a location on a map
1. On the Home screen, click the Maps icon.
2. Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
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Lock or unlock your smartphone
You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard, press the Lock key on the top of your smartphone.
• To unlock the keyboard, press the Lock key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
•
To unlock your smartphone, enter your password. Press the key on the keyboard.
Related information
Set or change your smartphone password, 219 Important keys, 7
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 187 Turn on, turn off, or check the status of a network connection, 185

Popular tips

Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
22
On the home screen, press the key
unhide an app, highlight it and then press the
Unhide Icon. If the icon is hidden in other panels, you can
> Show All Icons. To
key >
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unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Device > Application Management. If the app is listed, it is installed on your
BlackBerry smartphone.
Click
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Remove the new item indicator .
Remove the unopened message indicator .
Identify an indicator.
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you can't all of your unread messages in your inbox, look in your
find messages folders.
• Mark a message as read. Highlight a message. Press the
key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
• You might be able to identify an indicator by seeing the
of the application that the indicator refers to. To see
icon a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click
Management.
Device > Application
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Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Check to see if there is updated BlackBerry Device Software that you can download over the network.
Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click
Set your BlackBerry Desktop Software to check for updates automatically.
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the
Options icon. Click Device > Software Updates.
Check for Updates. Connect your smartphone to your
computer.
For instructions, see the Help in BlackBerry Desktop Software.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.
See all the apps and folders on the home screen, or minimize the panel and view the wallpaper.
Switch to another app.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
Highlight and click the areas at the top of the home screen.
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
smartphone. Note: You can customize which app a convenience key opens.
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Use pop-up menus. Pop-up menus provide common available actions, and appear
in
the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a menu item, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent panels.
Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the
Change options for the home screen such as the wallpaper.
Related information
Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 168 Keep an application running in the background and switch to another application, 181
On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the home screen, press the key > Options.
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Close apps when you're finished with them.
Turn off network connections you aren't using. On the home screen, click the connections area at the top of
If your BlackBerry you're in an area with reduced wireless coverage.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.
Close browser tabs you aren't using.
Set backlighting to remain on for a shorter period, and lower its brightness.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.
smartphone supports Wi-Fi, use Wi-Fi when
In an app, press the key and click Close or Exit.
the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.
Click
Device > Auto On/Off.
In the browser, press the key > Tabs. Highlight a tab and
click the icon.
On the home screen or in a folder, click the Options icon. Display > Screen Display.
On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.
Click
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Delete the previous text from a reply message.
Change how often podcast or social feed applications refresh content.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the
Related information
Delete the original text from a reply message, 72 Change your ring tone, notifiers, reminders, or alerts, 21 Set options for backlighting, 172 Set your smartphone to turn on and turn off automatically, 206 Turn on, turn off, or check the status of a network connection, 185
When you are replying to a message, press the key >
Delete Original Text.
Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.
at the bottom of the screen until the flash off indicator appears.
metal contacts on the battery and the smartphone.
Tips: Freeing space for your music, pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and documents.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon
On the home screen, click the Media icon. Press the key
> Memory Use.
highlight a file. Press the key > Delete.
or the Media icon
> Video Camera icon. Press the
the Image Size or Video Format field.
> Video Camera icon. Press the
Storage section, change the Store Pictures or Store Videos field.
key > Options. Change
or the Media icon
key > Options. In the
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Related information
Copy, move, rename, or delete a file, 102 Change the size of pictures that you take, 115 View the amount of available storage space on your smartphone, 211 Change how long your smartphone stores calendar entries, 144 Keep an application running in the background and switch to another application, 181
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the Home screen or in a folder, click the Options icon.
Security > Password.
Encrypt contacts and files. On the Home screen or in a folder, click the Options icon.
Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,
click Device Switch > Save Data.
Related information
Turn on encryption, 210 Set or change your smartphone password, 219
Phone shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone
Check your voice mail Press and hold 1.
From the home screen, press the key. Press the key > Phone
Ring Tones.
Click
Click
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Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key
that you would like to assign speed dial to.
Add an extension to a phone number
Type a letter in a phone number field
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
Press the key and X. Type the extension number.
Press the key and the letter key.
From the home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
Typing shortcuts for the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.)
Insert an at sign (@) or a period (.) in an email address field
Capitalize a letter Press and hold the letter key until the capitalized letter
Turn on CAPS lock
Type a symbol
Type the alternate character on a key
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
Type a number in a text field
Type a number in a number field
Turn on NUM lock
Press the key twice. The next letter is capitalized.
Press the key.
appears.
Press the key and the Right key. To turn off CAPS
lock, press the Left or Right key.
Press the key. Type the letter that appears below the
symbol.
Press the key and the character key.
finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.
Press and hold the key and press the number key.
Press a number key. You don't need to press the key.
Press the key and the Left key. To turn off NUM
lock, press the Left or Right key.
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Highlight a line of text
Highlight text character by character
Cut highlighted text
Copy highlighted text
Paste text
Press the Left or Right key and, on the trackpad, slide
your finger up or down.
Press the Left or Right key and, on the trackpad, slide
your finger left or right.
Press the Left or Right key and the key.
Press the key and click the trackpad.
Press the Left or Right key and click the trackpad.
Media shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of your
smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
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Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.

Common troubleshooting

I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.
• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client call forwarding is turned off.
phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
. From the home screen, press the key. Press the
key. Click Options. Click BlackBerry MVS
Related information
Fixed dialing and smart dialing, 55 Call waiting, call forwarding, and call blocking, 53 Switch the active phone number, 60
I'm not receiving messages
Try the following actions:
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RIM Confidential and Proprietary Information - Approved Third Parties
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 76 Forward messages from a specific email folder to your smartphone, 77
BlackBerry Internet
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 224 Change or delete a contact, 147 Turn on or turn off data service or set roaming options, 187 Options for email filters, 75 Resend a message, 73 Turn on, turn off, or check the status of a network connection, 185
BlackBerry Internet
key >
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I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
Server way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I receive a call or message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 172
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless network
Try the following actions:
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RIM Confidential and Proprietary Information - Approved Third Parties
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the
BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.
• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power is too low the device may be unable to pair.
• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties. Clear
the Encryption checkbox. Press the key > Save.
• If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.
Related information
Make your smartphone discoverable, 199
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of
your time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 107
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Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.
See all the apps and folders on the home screen, or minimize the panel and view the wallpaper.
Switch to another app.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
Use pop-up menus. Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent panels.
Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the
Change options for the home screen such as the wallpaper.
Related information
Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 168 Keep an application running in the background and switch to another application, 181
Highlight and click the areas at the top of the home screen.
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
smartphone. Note: You can customize which app a convenience key opens.
in
the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a menu item, click the trackpad.
On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the home screen, press the key > Options.
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RIM Confidential and Proprietary Information - Approved Third Parties

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.
Close apps when you're finished with them.
Turn off network connections you aren't using. On the home screen, click the connections area at the top of
If your BlackBerry you're in an area with reduced wireless coverage.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click
Close browser tabs you aren't using.
Set backlighting to remain on for a shorter period, and lower its brightness.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.
Delete the previous text from a reply message.
Change how often podcast or social feed applications refresh content.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the
smartphone supports Wi-Fi, use Wi-Fi when
In an app, press the key and click Close or Exit.
the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the
Wi-Fi checkbox.
Device > Auto On/Off.
In the browser, press the key > Tabs. Highlight a tab and
click the icon.
On the home screen or in a folder, click the Options icon. Display > Screen Display.
On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.
at the bottom of the screen until the flash off indicator appears.
metal contacts on the battery and the smartphone.
Click
Related information
Delete the original text from a reply message, 72 Change your ring tone, notifiers, reminders, or alerts, 21
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RIM Confidential and Proprietary Information - Approved Third Parties
Set options for backlighting, 172 Set your smartphone to turn on and turn off automatically, 206 Turn on, turn off, or check the status of a network connection, 185

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
On the home screen, press the key > Show All Icons. To
unhide an app, highlight it and then press the key >
Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.
Device > Application Management. If the app is listed, it is installed on your
BlackBerry smartphone.
Click

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and documents.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon
36
On the home screen, click the Media icon. Press the key
> Memory Use.
highlight a file. Press the key > Delete.
or the Media icon
> Video Camera icon. Press the
the Image Size or Video Format field.
key > Options. Change
RIM Confidential and Proprietary Information - Approved Third Parties
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon
> Video Camera icon. Press the
Storage section, change the Store Pictures or Store Videos field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 102 Change the size of pictures that you take, 115 View the amount of available storage space on your smartphone, 211 Change how long your smartphone stores calendar entries, 144 Keep an application running in the background and switch to another application, 181
or the Media icon
key > Options. In the

Tips: Freeing space to optimize your smartphone's performance

Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following:
Close any apps you're not using.
Check how much free application storage you have. On the home screen or in a folder, click the Options icon.
Identify and delete applications and themes you don't need. On the home screen or in a folder, click the Options icon. Click
Delete languages you don't use. On the home screen or in a folder, click the Setup icon. Click
Delete browsing history and clear the cache.
Delete messages.
Press and hold the key until the application switcher
appears. Click an application icon. Press the key > Close
or Exit.
Click
Device > Storage.
Device > Application Management. To view the details about
your smartphone's memory and CPU usage, slide your finger on
the trackpad right or left. To delete an application or theme,
click an item. Click Delete.
Languages and Input Methods.
On the home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Highlight a message. Press and hold the key. On the
trackpad, slide your finger up or down. Release the key.
Press the key > Delete Messages.
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RIM Confidential and Proprietary Information - Approved Third Parties
Or, highlight a date. Press the key > Delete Prior.
Reduce the amount of time that your smartphone stores email messages and calendar entries.
Stop storing sent messages on your smartphone.
Receive only the first section of long email messages, and choose whether to download more.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries, 144 Delete a language from your smartphone, 170
On the home screen, click the Messages icon or Calendar icon.
Press the key > Options.
On the home screen, click the Messages icon.
key > Options > Email Preferences.
On the home screen, click the Messages icon.
key > Options > Message Display and Actions.
Press the
Press the

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Check to see if there is updated BlackBerry Device Software that you can download over the network.
Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click
Set your BlackBerry Desktop Software to check for updates automatically.
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the
Options icon. Click Device > Software Updates.
Check for Updates. Connect your smartphone to your
computer.
For instructions, see the Help in BlackBerry Desktop Software.
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RIM Confidential and Proprietary Information - Approved Third Parties

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the Home screen or in a folder, click the Options icon.
Security > Password.
Encrypt contacts and files. On the Home screen or in a folder, click the Options icon.
Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,
click Device Switch > Save Data.
Related information
Turn on encryption, 210 Set or change your smartphone password, 219
Click
Click

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Remove the new item indicator .
Remove the unopened message indicator .
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
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RIM Confidential and Proprietary Information - Approved Third Parties
Identify an indicator.

Phone shortcuts

• Open all of your messages by clicking on them. If you can't
all of your unread messages in your inbox, look in your
find messages folders.
• Mark a message as read. Highlight a message. Press the
key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
• You might be able to identify an indicator by seeing the
of the application that the indicator refers to. To see
icon a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click
Management.
Device > Application
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone
Check your voice mail Press and hold 1.
Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key
Add an extension to a phone number
Type a letter in a phone number field
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
40
From the home screen, press the key. Press the key > Phone
Ring Tones.
that you would like to assign speed dial to.
Press the key and X. Type the extension number.
Press the key and the letter key.
From the home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
RIM Confidential and Proprietary Information - Approved Third Parties

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Press the key.
Press the key.
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Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening a file or an attachment
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
Press G
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide view
Move to the previous slide when viewing a presentation in slide view
Move to the last cursor position after closing and reopening a presentation slide view
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that you were viewing in text view or in text and
Press N
Press P
Press G
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Typing shortcuts for the physical keyboard

Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.)
Insert an at sign (@) or a period (.) in an email address field
Capitalize a letter Press and hold the letter key until the capitalized letter
Turn on CAPS lock
Type a symbol
Type the alternate character on a key
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
Type a number in a text field
Type a number in a number field
Turn on NUM lock
Highlight a line of text
Highlight text character by character
Cut highlighted text
Copy highlighted text
Paste text
Press the key twice. The next letter is capitalized.
Press the key.
appears.
Press the key and the Right key. To turn off CAPS
lock, press the Left or Right key.
Press the key. Type the letter that appears below the
symbol.
Press the key and the character key.
finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.
Press and hold the key and press the number key.
Press a number key. You don't need to press the key.
Press the key and the Left key. To turn off NUM
lock, press the Left or Right key.
Press the Left or Right key and, on the trackpad, slide
your finger up or down.
Press the Left or Right key and, on the trackpad, slide
your finger left or right.
Press the Left or Right key and the key.
Press the key and click the trackpad.
Press the Left or Right key and click the trackpad.
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Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of your
smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.
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Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period (.) in the address bar Press the Space key.
Insert a slash mark (/) in the address bar Press the Shift key and the Space key.
Stop loading a webpage
Close the browser
On a webpage
Quickly switch between tabs Press W
Zoom in to a webpage Press I
Zoom out from a webpage Press O
Go to the start page Press G
Return to the browser home page Press H
Open the bookmark folder Press K
Bookmark a webpage Press A
View a list of webpages that you have visited recently
Refresh a webpage Press R
Find text on a webpage Press F. To find the next instance of the text, press V.
Open the browser options Press S
Press the key.
Press and hold the key.
Press Y
Move around a webpage
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a webpage Press T
Move to the bottom of a webpage Press B
Related information
Turn on browser shortcuts, 127
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Search shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.
Search for an item on your BlackBerry smartphone Start typing on the home screen.
Search for text in a message Press S
Search for text in a file or an attachment Press F
Search for text on a webpage Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Related information
Change what happens when you type on the Home screen, 17 Turn on browser shortcuts, 127

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P

Calendar shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day view, press the
Schedule an appointment Press C
Change to Agenda view Press A
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key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox.
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Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move forward in week, month, or day view
Move back in week, month, or day view
Press the key.
Press the key and the key.
Move to the current date Press T
Move to a specific date Press G
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Phone

How to: Phone

Phone at a glance
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
Phone basics
Find your phone number
Do one of the following:
•
To view your active phone number, from the home screen, press the key.Your phone number appears at the top of the screen.
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