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RDN70UW
User Manual
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User Manual
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BlackBerry RDN70UW, RDM70UW User Manual

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BlackBerry Torch Smartphone
User Guide
Version: 6.1
SWDT643442-941426-0126010642-001
Contents
Quick Help.......................................................................................................................................................................................................... 9
Top 10................................................................................................................................................................................................................. 9
Getting to know your smartphone..................................................................................................................................................................... 13
Tips..................................................................................................................................................................................................................... 29
Shortcuts............................................................................................................................................................................................................ 42
Phone shortcuts................................................................................................................................................................................................. 42
File and attachment shortcuts........................................................................................................................................................................... 43
Typing shortcuts for the slide-out keyboard...................................................................................................................................................... 44
Media shortcuts................................................................................................................................................................................................. 45
Browser shortcuts.............................................................................................................................................................................................. 46
Calendar shortcuts............................................................................................................................................................................................. 47
Search shortcuts................................................................................................................................................................................................. 47
Map shortcuts.................................................................................................................................................................................................... 48
Troubleshooting: Shortcuts................................................................................................................................................................................ 48
Phone................................................................................................................................................................................................................. 49
Phone basics....................................................................................................................................................................................................... 49
Emergency calls.................................................................................................................................................................................................. 52
Volume............................................................................................................................................................................................................... 52
Voice mail........................................................................................................................................................................................................... 53
Speed dial........................................................................................................................................................................................................... 54
Call waiting, call forwarding, and call blocking................................................................................................................................................... 55
Fixed dialing and smart dialing........................................................................................................................................................................... 57
Conference calls................................................................................................................................................................................................. 59
Multiple phone numbers.................................................................................................................................................................................... 62
Phone options.................................................................................................................................................................................................... 63
Phone shortcuts................................................................................................................................................................................................. 65
Troubleshooting: Phone..................................................................................................................................................................................... 66
Voice commands................................................................................................................................................................................................ 68
Perform an action using a voice command........................................................................................................................................................ 68
Available voice commands................................................................................................................................................................................. 68
Change the language for voice commands........................................................................................................................................................ 69
Turn off choice lists for voice commands........................................................................................................................................................... 69
Change the options for voice prompts............................................................................................................................................................... 69
Improve voice recognition.................................................................................................................................................................................. 70
Troubleshooting: Voice dialing........................................................................................................................................................................... 70
Messages............................................................................................................................................................................................................ 71
Email................................................................................................................................................................................................................... 71
PIN messages...................................................................................................................................................................................................... 87
Text messages.................................................................................................................................................................................................... 91
Attachments....................................................................................................................................................................................................... 101
S/MIME-protected messages............................................................................................................................................................................. 103
PGP protected messages.................................................................................................................................................................................... 110
File and attachment shortcuts........................................................................................................................................................................... 116
Troubleshooting: Messages................................................................................................................................................................................ 117
Files.................................................................................................................................................................................................................... 123
File basics........................................................................................................................................................................................................... 123
Managing files and attachments........................................................................................................................................................................ 125
File and attachment shortcuts........................................................................................................................................................................... 128
Media................................................................................................................................................................................................................. 130
Music.................................................................................................................................................................................................................. 130
Podcasts............................................................................................................................................................................................................. 133
Videos................................................................................................................................................................................................................. 135
Video camera..................................................................................................................................................................................................... 136
Camera............................................................................................................................................................................................................... 138
Pictures............................................................................................................................................................................................................... 140
Voice notes......................................................................................................................................................................................................... 142
Ring tones........................................................................................................................................................................................................... 143
Media storage.................................................................................................................................................................................................... 145
Transferring and downloading media files......................................................................................................................................................... 148
Supported audio and video file formats............................................................................................................................................................. 150
Media shortcuts................................................................................................................................................................................................. 150
Troubleshooting: Media..................................................................................................................................................................................... 151
Change your ring tone, notifiers, or reminders.................................................................................................................................................. 154
Add a custom profile.......................................................................................................................................................................................... 155
Add a contact alert............................................................................................................................................................................................. 155
Silence your device............................................................................................................................................................................................. 155
Change alarm notification options..................................................................................................................................................................... 156
Turn on event sounds......................................................................................................................................................................................... 157
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 157
Browser.............................................................................................................................................................................................................. 158
Browser basics.................................................................................................................................................................................................... 158
Browser bookmarks............................................................................................................................................................................................ 161
RSS feeds............................................................................................................................................................................................................ 162
Browser options................................................................................................................................................................................................. 163
Browser security................................................................................................................................................................................................. 165
Browser push...................................................................................................................................................................................................... 167
Browser shortcuts.............................................................................................................................................................................................. 168
Troubleshooting: Browser.................................................................................................................................................................................. 169
Calendar............................................................................................................................................................................................................. 170
Calendar basics................................................................................................................................................................................................... 170
Meetings............................................................................................................................................................................................................. 171
Conference call meetings................................................................................................................................................................................... 173
Calendar options................................................................................................................................................................................................ 177
Calendar shortcuts............................................................................................................................................................................................. 178
Troubleshooting: Calendar................................................................................................................................................................................. 179
Customizing contacts......................................................................................................................................................................................... 182
Synchronizing contacts....................................................................................................................................................................................... 184
Personal distribution lists................................................................................................................................................................................... 186
Multiple contact lists.......................................................................................................................................................................................... 187
Troubleshooting: Contacts................................................................................................................................................................................. 188
Clock................................................................................................................................................................................................................... 190
Set the date and time......................................................................................................................................................................................... 190
Change the clock face......................................................................................................................................................................................... 190
Display a second time zone on the clock............................................................................................................................................................ 191
Turn on the alarm............................................................................................................................................................................................... 191
Silence the alarm................................................................................................................................................................................................ 191
Change alarm notification options..................................................................................................................................................................... 191
Turn on bedside clock mode.............................................................................................................................................................................. 192
Set options for bedside clock mode................................................................................................................................................................... 192
Troubleshooting: Clock....................................................................................................................................................................................... 193
Tasks and memos............................................................................................................................................................................................... 194
Create a task or memo....................................................................................................................................................................................... 194
Send a task or memo.......................................................................................................................................................................................... 194
Change or delete a task or memo...................................................................................................................................................................... 194
Change the status of a task................................................................................................................................................................................ 194
Hide completed tasks......................................................................................................................................................................................... 195
Show tasks in the calendar................................................................................................................................................................................. 195
Synchronizing tasks and memos......................................................................................................................................................................... 195
About categories................................................................................................................................................................................................ 197
Categorize a contact, task, or memo.................................................................................................................................................................. 197
Create a category for contacts, tasks, or memos............................................................................................................................................... 197
Turn off the prompt that appears before you delete items............................................................................................................................... 198
Typing................................................................................................................................................................................................................. 199
Typing basics...................................................................................................................................................................................................... 199
Typing input methods........................................................................................................................................................................................ 200
Typing options.................................................................................................................................................................................................... 202
Spelling checker.................................................................................................................................................................................................. 203
Custom dictionary.............................................................................................................................................................................................. 204
AutoText............................................................................................................................................................................................................. 205
Typing shortcuts for the slide-out keyboard...................................................................................................................................................... 206
Keyboard............................................................................................................................................................................................................ 208
Set the cursor speed........................................................................................................................................................................................... 208
Turn on key tones............................................................................................................................................................................................... 208
Set the trackpad sensitivity................................................................................................................................................................................ 209
Turn off trackpad sounds................................................................................................................................................................................... 209
Troubleshooting: Keyboard................................................................................................................................................................................ 209
Language............................................................................................................................................................................................................ 210
Change the language.......................................................................................................................................................................................... 210
Use a shortcut for switching typing input languages when you are typing........................................................................................................ 210
Add a display language....................................................................................................................................................................................... 211
Delete a language............................................................................................................................................................................................... 211
Troubleshooting: Language................................................................................................................................................................................ 211
Screen display..................................................................................................................................................................................................... 212
Set options for backlighting................................................................................................................................................................................ 212
Use a picture as your device wallpaper.............................................................................................................................................................. 212
Change the display font...................................................................................................................................................................................... 212
Organizing applications on the Home screen..................................................................................................................................................... 213
Add a message that appears when your device is locked.................................................................................................................................. 214
Set the touch screen sensitivity.......................................................................................................................................................................... 214
Use grayscale or reverse contrast for the screen display................................................................................................................................... 214
Turn on flashing LED notification for wireless coverage.................................................................................................................................... 214
Themes............................................................................................................................................................................................................... 215
Troubleshooting: Display.................................................................................................................................................................................... 215
About GPS technology........................................................................................................................................................................................ 217
Turn on GPS technology..................................................................................................................................................................................... 217
Get your GPS location........................................................................................................................................................................................ 218
Prevent others from tracking your location....................................................................................................................................................... 218
Turn off location aiding...................................................................................................................................................................................... 218
Troubleshooting: GPS technology...................................................................................................................................................................... 219
Maps................................................................................................................................................................................................................... 220
Map basics.......................................................................................................................................................................................................... 220
Map options....................................................................................................................................................................................................... 223
Map shortcuts.................................................................................................................................................................................................... 223
Troubleshooting: Maps...................................................................................................................................................................................... 224
Applications........................................................................................................................................................................................................ 225
About multitasking............................................................................................................................................................................................. 225
Keep an application running in the background and switch to another application......................................................................................... 225
Close an application so that it is not running in the background....................................................................................................................... 225
About adding applications.................................................................................................................................................................................. 226
About social networking applications................................................................................................................................................................ 227
About instant messaging applications................................................................................................................................................................ 227
Require your device password before adding an application............................................................................................................................ 227
Delete an application......................................................................................................................................................................................... 228
View properties for an application..................................................................................................................................................................... 228
View the size of an application database........................................................................................................................................................... 228
Troubleshooting: Applications........................................................................................................................................................................... 228
BlackBerry Device Software............................................................................................................................................................................... 229
About updating the BlackBerry Device Software............................................................................................................................................... 229
Update the BlackBerry Device Software over the wireless network.................................................................................................................. 230
Return to or delete the previous version of the BlackBerry Device Software.................................................................................................... 230
Update the BlackBerry Device Software from a web site.................................................................................................................................. 230
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 231
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 231
Manage Connections.......................................................................................................................................................................................... 233
Manage Connections basics............................................................................................................................................................................... 233
Mobile network.................................................................................................................................................................................................. 235
Wi-Fi technology................................................................................................................................................................................................ 239
Bluetooth technology......................................................................................................................................................................................... 245
Power and battery.............................................................................................................................................................................................. 253
Turn off your device........................................................................................................................................................................................... 253
Set your device to turn on and turn off automatically....................................................................................................................................... 253
Reset the device................................................................................................................................................................................................. 253
Check the battery power level........................................................................................................................................................................... 253
Tips: Extending battery life................................................................................................................................................................................. 253
About media cards............................................................................................................................................................................................. 255
Supported media cards...................................................................................................................................................................................... 255
View the amount of available storage space on your device............................................................................................................................. 255
Turn off media card support.............................................................................................................................................................................. 255
Repair files stored on your media card or on your device................................................................................................................................. 255
About compression............................................................................................................................................................................................ 256
Turn on encryption............................................................................................................................................................................................. 256
Tips: Freeing and conserving storage space....................................................................................................................................................... 257
Troubleshooting: Storage and media cards........................................................................................................................................................ 258
Search................................................................................................................................................................................................................. 259
Search for an item.............................................................................................................................................................................................. 259
Search for messages........................................................................................................................................................................................... 259
Message search criteria...................................................................................................................................................................................... 260
Do more with your message search results....................................................................................................................................................... 260
Search for text in a message, in a file, or on a web page................................................................................................................................... 261
View, change, or delete a saved search............................................................................................................................................................. 261
Search for a contact in your organization's address book.................................................................................................................................. 261
Search shortcuts................................................................................................................................................................................................. 262
About the SIM card phone book........................................................................................................................................................................ 263
Add a contact to your SIM card.......................................................................................................................................................................... 263
Copy contacts from your SIM card to your contact list...................................................................................................................................... 263
Copy a contact from your contact list to your SIM card..................................................................................................................................... 263
Change or delete a SIM card contact................................................................................................................................................................. 264
Store text messages on your SIM card............................................................................................................................................................... 264
Change the display name for a phone number.................................................................................................................................................. 264
About SIM card security..................................................................................................................................................................................... 264
Change the SIM card PIN code........................................................................................................................................................................... 265
Security............................................................................................................................................................................................................... 266
Security basics.................................................................................................................................................................................................... 266
Password keeper................................................................................................................................................................................................ 268
Encryption.......................................................................................................................................................................................................... 270
Certificates......................................................................................................................................................................................................... 273
PGP keys............................................................................................................................................................................................................. 280
Certificate servers.............................................................................................................................................................................................. 285
VPN settings....................................................................................................................................................................................................... 292
Verify security software manually...................................................................................................................................................................... 293
Third-party application control.......................................................................................................................................................................... 294
Troubleshooting: Security.................................................................................................................................................................................. 297
Service books and diagnostic reports................................................................................................................................................................. 298
Accept, delete, or restore a service book........................................................................................................................................................... 298
Run a diagnostic report...................................................................................................................................................................................... 298
View, submit, or delete a diagnostic report....................................................................................................................................................... 298
Set a default recipient for diagnostic reports..................................................................................................................................................... 299
View the version number of the BlackBerry Device Software on your device................................................................................................... 299
About synchronization....................................................................................................................................................................................... 300
Reconcile email over the wireless network........................................................................................................................................................ 300
Delete email on your device and in your email application on your computer................................................................................................. 301
Synchronize organizer data over the wireless network..................................................................................................................................... 301
About synchronization conflicts......................................................................................................................................................................... 301
Manage email reconciliation conflicts................................................................................................................................................................ 302
Manage data synchronization conflicts.............................................................................................................................................................. 302
About backing up and restoring device data...................................................................................................................................................... 302
Empty the deleted items folder on your computer from your device............................................................................................................... 303
Troubleshooting: Synchronization..................................................................................................................................................................... 303
Accessibility options........................................................................................................................................................................................... 305
About accessibility options................................................................................................................................................................................. 305
Screen accessibility options................................................................................................................................................................................ 305
Audio and phone accessibility options............................................................................................................................................................... 306
Typing accessibility options................................................................................................................................................................................ 308
Calculator........................................................................................................................................................................................................... 310
Convert a measurement..................................................................................................................................................................................... 310
BrickBreaker....................................................................................................................................................................................................... 311
BrickBreaker scoring........................................................................................................................................................................................... 312
Play BrickBreaker................................................................................................................................................................................................ 312
Adjust the volume.............................................................................................................................................................................................. 312
Set the paddle speed.......................................................................................................................................................................................... 313
Word Mole game basics..................................................................................................................................................................................... 314
Troubleshooting: Word Mole............................................................................................................................................................................. 317
Glossary.............................................................................................................................................................................................................. 318
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Quick Help

Top 10

BlackBerry®
device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 79
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
key > Save.
Related topics
I cannot change the number of times that my device rings
, 67
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Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.
Related topics
My display changed
, 215
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
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If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
On the Home screen, click the Messages icon.
1.
2.
Press the
For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
•
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
Your signature is added to your email after you send it.
key > Options.
key > Save.
Use a picture as your device wallpaper
1.
On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the
Related topics
My display changed
key > Set As Wallpaper.
, 215
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio
• AAC
AMR
•
• FLAC
• MP3
• M4A
• OGG
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Type File format
• WMA
WAV
•
Video
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/
smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.
• 3GP
• AVI
• ASF
• MP4
• MOV
• WMV
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 38
Open, close, or switch between tabs
Do one of the following:
•
To open a new tab, in the browser, press the
•
To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•
To switch between tabs, in the browser, press the key > Tabs. Click a tab.
•
To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
12
key > Tabs. Click the New Tab icon.
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Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your
1. On the Home screen, click the Messages icon.
2.
Press the If the Message Services field appears, set this field to the appropriate email account.
3.
4. Select the Wireless Reconcile check box.
5.
Press the
key > Options > Email Reconciliation.
key > Save.
BlackBerry® device.
If your device is associated with a BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Microsoft® Outlook® email account, you must use the synchronization tool of the

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
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Home
Important keys
Front keys
Key Name Actions
Trackpad
14
• Slide your finger to move around the screen.
•
Press (click) to select an item.
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Key Name Actions
• Press and hold to open a pop-up menu.
Menu
• Open a menu.
•
• Press and hold to switch applications quickly.
Escape
• Return to the previous screen.
•
Send
• Make a call.
•
End/Power
• End a call.
•
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Power/Lock
• Lock or unlock the screen.
•
Mute
• Mute a call.
•
Select a highlighted menu item.
Close the menu.
Answer a call.
Return to the Home screen.
Press and hold to turn on or turn off your device.
Mute the volume.
Side keys
Key Name Actions
Volume
• Change the volume.
•
• Before you take a picture or record a video, press to zoom in or out.
Convenience key
• Take a picture.
•
Keyboard
Key Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Press and hold to play the next or previous media file.
You can also customize this key.
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Key Name Actions
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
About the slider and keyboard
The slider enables you to use your use the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard is available for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content. You can also open the slider to answer a call and to turn on backlighting.
You can use the touch screen keyboard in either portrait or landscape view. If you open the slider when the touch screen keyboard is displayed, the touch screen keyboard disappears and the device displays screens in portrait view. Videos are displayed according to your device's orientation.
BlackBerry® device when it is open or closed. For example, when the slider is closed, you can
Select commands using toolbars and pop-up menus
Several menu commands are also available on the screen to help you to perform common actions quickly.
Toolbars
Toolbars are available in most applications, and appear at the bottom of the screen. You can use the toolbar in the Messages application, for example, to quickly search your messages, compose an email, or open or delete the highlighted message.
• To see a description for a toolbar icon, touch and hold the icon.
• To select the command, tap the icon.
Pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, touch and hold an item on the screen or press and hold the trackpad.
• To select a command, tap the icon or click the trackpad.
• To see additional commands, tap the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
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Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
See all the apps and folders on the Home screen, or minimize your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Use toolbars Toolbars are available in most applications, and appear at the
Use pop-up menus Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The
Note: You
bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon, or highlight the icon and press and hold the trackpad.
in the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.
On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
On the Home screen, press the key > Options.
other app might still be running in the background.
can customize which app a convenience key opens.
key > Mark as Favorite.
Related topics
Keep an application running in the background and switch to another application Assign an application to a Convenience key, 208 Change what happens when you type on the Home screen, 36
Applications
Get started with some of these great applications.
, 225
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Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a
Help
Find the user guide here or click Help in a menu.
To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.
Bluetooth® connection.
Status indicators
Home screen
new notification alarm set
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
Messages
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Home screen
unopened opened
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
Phone
missed call received call
placed call voice mail message
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Identify an indicator
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
Open all of your messages by clicking on them. If you
• cannot find all of your unopened messages in your inbox, look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
Mark all messages that are prior to a date as opened.
•
Highlight a date field. Press the
Opened.
• You might be able to identify an indicator by seeing the
of the application that the indicator refers to. To see
icon a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
key > Mark Prior
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Phone
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators guide.
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Contacts
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Browser
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Camera
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Pictures
24
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Messages
25
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Cut, copy, and paste
26
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Type text
Feature availability
The following items affect the availability of features on your examples, and are not inclusive of every feature that might or might not be available on your device.
BlackBerry® device. The features discussed are meant as
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Device model Features such as GPS, the camera and video camera, and
network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
wireless service plan with phone or voice is required for you
A to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some
phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your wireless service provider and available roaming options,
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Related topics
BlackBerry Device Software Find more information, 41 Check what wireless networks your device connects to, 233
, 229

Tips

Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Look in a folder on your Home screen
Make all hidden apps visible on the Home screen
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon.
Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.
On the Home screen, press the key > Show
the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.
Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.
All. To unhide
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
Click
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See all the apps and folders on the Home screen, or minimize your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Use toolbars Toolbars are available in most applications, and appear at the
Use pop-up menus Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The
Note: You
bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon, or highlight the icon and press and hold the trackpad.
in the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.
On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
On the Home screen, press the key > Options.
other app might still be running in the background.
can customize which app a convenience key opens.
key > Mark as Favorite.
Related topics
Keep an application running in the background and switch to another application Assign an application to a Convenience key, 208 Change what happens when you type on the Home screen, 36
, 225
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
30
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
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Identify an indicator
• Open all of your messages by clicking on them. If you
find all of your unopened messages in your inbox,
cannot look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
Mark all messages that are prior to a date as opened.
•
Highlight a date field. Press the
Opened.
• You might be able to identify an indicator by seeing the
of the application that the indicator refers to. To see
icon a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators guide.
key > Mark Prior
Tips: Extending battery life
For full instructions, click the links under Related information
Set your BlackBerry® device to turn on and turn off automatically.
can set your device to turn off while you aren't using it for
You an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Set backlighting to remain on for a shorter period of time, and lower its brightness
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
Close apps when you are finished with them.
at the bottom.
On the Home screen or in a folder, click the Options icon. Device > Auto On/Off.
On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.
the screen, or click the Manage Connections icon. Click a network connection to clear the check box.
In an app, press the key > Close.
Click
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When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone
Delete the original text from a reply message
If your device has a camera flash, turn off the flash On the Home screen, click the Camera
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Related topics
Set your device to turn on and turn off automatically, 253 Set options for backlighting, 212 Turn on or turn off a network connection, 234 Change your ring tone, notifiers, or reminders, 9 Delete the original text from a reply message, 73
On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
at the bottom of the screen until the flash off indicator appears.
Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.
icon. Click the flash icon
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon.
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
key > Delete.
icon or Calendar icon.
icon. Press the
Delete browsing history and clear the cache
Reduce the amount of time that your device stores email messages and calendar entries
Stop storing sent messages on your device
32
highlight a file. Press the
On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
On the Home screen, click the Messages
Press the
On the Home screen, click the Messages
key > Options > Email Preferences.
key > Options.
Click
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Receive only the first section of long email messages, and choose whether to download more
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Reduce the size of pictures you take
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
View the amount of available storage space on your device Move, rename, or delete a file, 125 Delete browsing information, 165 Set how long your device stores messages, 81 Change how long your device stores calendar entries, 178 Stop storing messages sent from your computer on your device, 82 Stop storing messages sent from your device on your computer, 82 Receive only the first section of long email messages, 80 Change the size of pictures that you take, 138 The application memory on my device is low, 258
On the Home screen, click the Messages
key > Options > Message Display and Actions.
Only microSD media cards are supported.
On the Home screen, click the Camera
> Options.
, 255
icon. Press the
icon. Press the
key
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon.
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
up your device data. To download the BlackBerry Desktop
back Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer.
Click
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Related topics
Set a device password Turn on encryption, 146
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Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software that you can download over the network
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
Set your BlackBerry Desktop Software to check for updates automatically
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
Related topics
BlackBerry Device Software, 229
Depending on your device model, this feature might not be supported. icon. Click Device > Software Updates.
visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.
For instructions, see the Help in BlackBerry Desktop Software.
On the Home screen or in a folder, click the Options
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.
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Your Home screen
Switch themes
On the Home screen or in a folder, click the Options icon.
1.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 215
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the
Related topics
My display changed
key > Set As Wallpaper.
, 215
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
3. Perform one of the following actions:
• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger
to the new location. Click the trackpad.
• To move the application icon into an application folder, click Move to folder. Click an application folder.
• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
•
To add a folder, press the folder icon. Click a folder icon style. Click Add.
•
To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.
•
To delete a folder, highlight a folder. Press the key > Delete.
key > Add Folder. Type a name for the folder. To change the folder icon style, click the
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Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.
Related topics
My display changed
, 215
Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
•
To add a shortcut on the Home screen, press the
•
To add a shortcut to your Favorites view, press the key > Mark as Favorite.
key > Add to Home Screen.
Set the number of icons that appear on the Home screen
1.
On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Grid Layout field.
4.
Press the
key > Save.
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
•
To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the
key > Save.
Add a message that appears when your device is locked
1.
On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4.
36
Press the
key > Save.
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Get apps, music, ring tones, pictures, and videos
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry® Desktop Software, or the Application Center. You might also be able to
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
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Transfer a file from your computer to your device using your device as a USB memory drive
You must use the with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 38
BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
Transfer your media files from your computer to your device using BlackBerry Desktop Software
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 12
Calls and sound profiles
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1.
From the Home screen, press the
2.
Press the key > Options > In-call Settings.
3.
Change the Default Call Volume field.
4.
38
Press the
key > Save.
key.
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Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
On the Home screen, click the Sound and Alert Profiles icon.
1.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
Related topics
I cannot change the number of times that my device rings
key > Save.
, 67
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7.
Press the
key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Set up speed dial for a contact
1.
From the Home screen, press the Send key.
2.
Press the
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
key > View
> Speed Dial List.
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Add a contact picture for caller ID
On the Home screen, click the Contacts icon.
1.
2. Highlight a contact.
3.
Press the
4.
Press the key > Add Picture. Find, highlight, and click a picture.
5.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7.
Press the
8.
Press the key > Save.
Related topics
My contact pictures keep changing
key > Edit.
key > Crop & Save.
, 188
Typing and trackpad
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Key Rate field.
4.
Press the
key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4.
Press the
key > Save.
Change your typing style
You can change how your
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, do one of the following:
• To turn off all typing assistance, change the Style field to Direct.
• To set your device to suggest word predictions as you type, change the Style field to Predictive.
• To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap.The Portrait Keyboard Type field must be set to Reduced in Options > Typing and Input > Keyboard, to have this option.
40
BlackBerry® device recognizes what you type by selecting a typing style.
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• To set your device to suggest spelling corrections as you type, change the Style field to Corrective.
4.
Press the key > Save.
Find more information
• Help on your device: Find step-by-step instructions in the user guide for your
screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your device.
• Your wireless service provider web site: Find information about your wireless network or wireless service plan.
• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).
BlackBerry® device. Click Help on the Home
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Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone
Check your voice mail Press and hold 1.
Send an incoming call to voice mail when your BlackBerry®
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
device is inserted in a holster
From the Home screen, press the key. Press the key > Phone
Ring Tones.
Press and hold the Volume Down key on the right side of your device.
that you would like to assign speed dial to.
key on the keyboard.
From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
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Move to the last cursor position after you close and reopen a received email or PIN message
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as opened or unopened Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unopened item Press U
Move to the next related message Press J
Move to the previous related message Press K
Press G
Press the key.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
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Move to the last cursor position after closing and reopening a file or an attachment
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Highlight a worksheet. Press the Enter key.
View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide view
Move to the previous slide when viewing a presentation in slide view
Move to the last cursor position after closing and reopening a presentation slide view
that you were viewing in text view or in text and
Press G
Press N
Press P
Press G

Typing shortcuts for the slide-out keyboard

Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space
Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,
press the Left Shift key or Right Shift key.
Type a symbol Press the Symbol key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the Alt key and the character key.
44
key twice. The next letter is capitalized.
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Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.
Type a number in a text field Press and hold the Alt key and press the number key.
Type a number in a number field Press a number key. You do not need to press the Alt key.
Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,
press the Left Shift
Highlight a line of text Press the Left Shift key or Right Shift key and, on the
trackpad, slide your finger up or down.
Highlight text character by character Press the Left Shift key or Right Shift key and, on the
trackpad, slide your finger left or right.
Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key.
Copy highlighted text Press the Alt key and click the trackpad.
Paste text Press the Left Shift key or Right Shift key and click the
trackpad.
key or Right Shift key.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file
Resume playing an audio or video file
Play the next song Press and hold the Volume Up key on the right side of your
Play the previous song Press and hold the Volume
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Pictures
Press the key on the top of your BlackBerry® device.
Press the key.
device.
Down key on the right side of your
device.
Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
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Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period (.) in the web address field Press the Space key.
Insert a slash mark (/) in the web address field Press the Shift
Stop loading a web page Press the Escape key.
Close the browser Press and hold the Escape key.
On a web page
Quickly switch between tabs Press W
Zoom in to a web page Press I
Zoom out from a web page Press O
Go to the start page Press G
Return to the home page Press H
Open the bookmark list Press K
Add a bookmark Press A
46
key and the Space key.
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View a list of web pages that you have visited recently
Refresh a web page Press R
Find text on a web page Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a web page
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a web page Press T
Move to the bottom of a web page Press B
Press Y

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.
Schedule an appointment Press C
Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move to the next week, month, or day in Agenda view Press the Space key.
Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.
Move to the current date Press T
Move to a specific date Press G

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
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Search for an item on your BlackBerry® device Start typing on the Home screen.
Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a
space.
Search for text in a message Press S
Search for text in a file or an attachment Press F
Search for text on a web page Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the Home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P

Troubleshooting: Shortcuts

I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
Try changing the typing input language.
Related topics
Change the language, 210
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Phone

Phone basics

Find your phone number
Do one of the following:
•
To view your active phone number, from the Home screen, press the key. Highlight the area at the top of the screen, above the tabs. If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,
• from the Home screen, press the service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Related topics
About multiple phone numbers My phone number appears as Unknown in the Phone application, 66
, 62
key. Click the area at the top of the screen, above the tabs. If your wireless
Make a call
1. Do one of the following:
•
If your BlackBerry® device is unlocked, press the
•
If your device is locked and you do not want to unlock it, press the key > Place Call.
2.
Type a phone number or contact name.
3.
Press the
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number Available voice commands, 68 Turn on dialing from the Lock screen, 63 I cannot make or receive calls, 66
key.
, 181
key.
Answer a call
Press the
To end a call, press the key.
Related topics
Change your ring tone, notifiers, or reminders
key.
, 9
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I cannot make or receive calls, 66
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the key.
To answer the incoming call and place the current call on hold, click Answer - Hold Current.
•
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the
key > Swap or Flash.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
On the Home screen, click the Sound and Alert Profiles icon.
1.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
Related topics
I cannot change the number of times that my device rings
key > Save.
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Mute a call
During a call, press the
To turn off mute, press the key again.
key on the top of your device.
Place a call on hold
If your BlackBerry®
During a call, press the
To resume a call, press the key > Resume.
50
device is connected to a CDMA network, you cannot place a call on hold.
key > Hold.
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Turn on the speakerphone
CAUTION: Do not hold the more information, see the Safety and Product Information booklet for your device.
During a call, press the
To turn off the speakerphone, press the key again.
Related topics
Bluetooth technology
BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For
key on the keyboard.
, 245
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type a letter, press and hold the Alt key. Press the letter key.
Switch applications during a call
During a call, press the
Note: If you switch to a different application and you want to end the call, press the key.
key > Switch Application.
About using a headset
You can purchase an optional headset to use with your
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
BlackBerry® device.
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Emergency calls

About emergency calls and Emergency Callback Mode
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.
BlackBerry® device is designed to allow emergency calls even when your device is locked.
Make an emergency call
Do one of the following:
•
If your screen or BlackBerry® device is unlocked, from the Home screen, press the number. Press the key.
•
If your device is locked, press the key > Emergency. Press the key.
•
If your screen is locked, press the key on the top of your device. Press the key. Type the emergency number. Press the key.
key. Type the emergency

Volume

Adjust the volume
•
To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
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• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press
the key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
Related topics
Mute a call Amplify the volume using the audio boost feature, 132 Improve sound quality for media files, 132
, 50
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1.
From the Home screen, press the
2.
Press the key > Options > In-call Settings. Change the Default Call Volume field.
3.
4.
Press the
key > Save.
key.
Improve sound quality during a call
You cannot change sound quality when you are using a
1.
During a call, press the
2.
Select a bass or treble option.
key > Enhance Call Audio.
Bluetooth® enabled headset.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1.
From the Home screen, press the
2.
Press the key > Options > Enhanced Audio.
3.
Change the Phone Call Audio field or Headset Call Audio field.
4.
Press the
key > Save.
key.

Voice mail

About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
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Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1.
From the Home screen, press the key.
2.
Press the key > Call Voice Mail.
Related topics
I cannot check my voice mail
, 66
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2.
Press the Type a voice mail access number and a password.
3.
4.
Press the
key > Options > Voice Mail.
key > Save.
Related topics
I cannot check my voice mail
, 66
Change how many times your device rings before the call goes to voice mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
Related topics
I cannot change the number of times that my device rings, 67

Speed dial

Set up speed dial for a contact
1. From the Home screen, press the Send key.
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2.
Press the key > View
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
> Speed Dial List.
Change the contact that is assigned to a speed dial key
1.
From the Home screen, press the
2.
Press the key > View
3. Highlight a contact or phone number.
4.
Press the
To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
•
• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial
key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
key.
> Speed Dial List.
key.

Call waiting, call forwarding, and call blocking

Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1.
From the Home screen, press the
2.
Press the key > Options > Call Waiting.
3.
Select the Enabled check box.
4.
Press the
To turn off call waiting, clear the Enabled
key > Save.
key.
check box.
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
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Forward calls
To perform this task, your wireless service provider must set up your SIM card or
1.
From the Home screen, press the
2.
Press the key > Options > Call Forwarding.
To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls
• field to a call forwarding number.
• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.
3.
Press the
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
key > Save.
key.
BlackBerry® device for this service.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or
1. From the Home screen, press the Send key.
2.
Press the
3.
Press the key.
•
To add a call forwarding number, click New Number. Type a phone number. Press the
•
To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the the phone number. Press the To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
•
4.
Press the
key > Options > Call Forwarding.
key on the keyboard.
key > Close.
BlackBerry® device for this service.
key on the keyboard.
key > Edit. Change
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
BlackBerry® device must use a SIM card, and your wireless service provider must set up
Block calls
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
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1.
From the Home screen, press the key.
2.
Press the key > Options > Call Barring. Highlight a call blocking option.
3.
4.
Press the Type your call blocking password.
5.
key > Enable.
To stop blocking calls, highlight a call blocking option. Press the
key > Disable.
Change the call blocking password
1.
From the Home screen, press the key.
2.
Press the key > Options > Call Barring.
3.
Press the key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your card for this service and provide you with a SIM card PIN2 code.
1.
From the Home screen, press the
2.
Press the key > Options > FDN Phone List.
3.
Press the key > Enable FDN Mode.
4.
Type your PIN2 code.
5. Press the
To turn off fixed dialing, press the
key on the keyboard.
BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
key.
key > Disable FDN Mode.
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Related topics
I cannot make or receive calls
, 66
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the Send key.
2.
Press the
•
To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.
•
To change a contact, press the key > Edit. Change the contact information.
•
To delete a contact, highlight a contact. Press the key > Delete.
3.
Press the
key > Options > FDN Phone List.
key > Save.
About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.
Related topics
I cannot make or receive calls
, 66
Set the default country code and area code
1.
From the Home screen, press the
2.
Press the key > Options > Smart Dialing.
3.
Set the Country Code and Area Code fields.
4. If necessary, set the Local Country Code field and International Dialing Digits field.
5. In the National Number Length field, set the default length for phone numbers in your country.
6.
Press the
Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
key > Save.
key.
Set options for dialing extensions
1.
From the Home screen, press the key.
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2.
Press the key > Options > Smart Dialing. In the Number field, type the main phone number for an organization.
3.
4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
5. In the Extension Length field, set the default length for extensions.
6.
Press the
key > Save.

Conference calls

About conference calls
You can create two types of conference calls with your provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
BlackBerry® device. If your organization or a conferencing service has
Make a conference call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1.
During a call, press the
2.
Type a phone number or highlight a contact.
3.
Press the
4.
During the new call, press the key to join your first contact to the conference call.
5.
To join another contact to the call, repeat steps 1 to 4.
Related topics
Place a call on hold, 50
key.
key > Add Participant.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
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1.
During a conference call, press the key > Split Call. Click a contact.
2.
To return to the conference call, press the
key > Join.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
1.
During a conference call, press the key > Drop Call. Click a contact.
2.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.
During a conference call, press the
key > Transfer or Flash

Call logs

About call logs
Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry®
device for 30 days.
Send a call log
1.
From the Home screen, press the
2.
Click the call log icon.
3. Highlight a call log.
60
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RIM Confidential and Proprietary Information - Approved Third Parties
4.
Press the key > View
5.
Press the
key > Forward.
> History.
Delete call logs
1.
From the Home screen, press the key. Click the Call Log icon.
2.
3. Do one of the following:
• To delete a single call log, highlight a call log.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.
4.
Press the
key > Delete.
Add, change, or delete call log notes
1.
From the Home screen, press the
2.
Click the call log icon.
3. Highlight a call log.
4.
Press the
5. Click a call log.
6.
Press the
•
To add notes, click Add Notes. Type call notes.
• To change notes, click Edit Notes. Change the call notes.
•
To delete notes, click Edit Notes. Press the
7.
Press the key > Save.
key > View
key.
> History.
key.
key > Clear Field.
View call logs in the Messages application
1.
From the Home screen, press the key.
2.
Press the key > Options > Call Logs and Lists.
•
To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
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Multiple phone numbers

About multiple phone numbers
When you have multiple phone numbers associated with your use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
• Your device uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
BlackBerry® device, you can switch the phone number that you
Switch the active phone number
1.
From the Home screen, press the
2.
Click the area at the top of the screen, above the tabs.
3. Click the phone number that you want to set as the active phone number.
key.
Related topics
My phone number appears as Unknown in the Phone application, 66 I cannot make or receive calls, 66
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Phone options

Turn on dialing from the Lock screen
On the Home screen or in a folder, click the Options icon.
1.
2. Click Security > Password.
3. Select the Allow Outgoing Calls While Locked check box.
4.
Press the
Sort phone numbers or contacts on the Phone screen
1.
From the Home screen, press the key.
2.
Press the key > Options > Call Logs and Lists.
To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
•
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3.
Press the
key > Save.
key > Save.
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1.
From the Home screen, press the key.
2.
Press the key > Options > In-call Settings.
•
To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
3.
Press the
key > Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1.
On the Home screen, click the application icon for an application that prompts you before you delete items.
2.
Press the
3.
If necessary, click General Options.
4. Clear the Confirm Delete check box.
5.
Press the
key > Options.
key > Save.
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Change how you answer or end calls with the holster or the slider
1.
From the Home screen, press the key.
2.
Press the key > Options > In-call Settings.
To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider,
• change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
• To stop answering calls automatically when you remove your device from the holster or when you open the slider, change the Auto Answer Calls field to Never.
• To end calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Into Holster, Slide Close, or Both.
• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never.
3.
Press the
key > Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.
1.
From the Home screen, press the
2.
Press the key > Status > Last Call or Total Calls > Clear Timer.
3.
Press the key > Save.
key.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your frequency response to be picked up by hearing aids that are equipped with telecoils.
BlackBerry® device is modified to an appropriate level and
Turn on hearing aid mode
1.
From the Home screen, press the
2.
Press the key > Options > Hearing Aid Mode.
3.
Change the Mode Enabled field to Telecoil.
4.
Press the
The H-T telecoil indicator appears at the top of the Home screen.
key > Save.
key.
About TTY support
When you turn on TTY support and you connect your you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
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If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.
Turn on TTY support
1.
From the Home screen, press the key.
2.
Press the key > Options > TTY. Change the TTY Mode field to Yes.
3.
4.
Press the
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the TTY Mode field to No.
key > Save.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone
Check your voice mail Press and hold 1.
Send an incoming call to voice mail when your BlackBerry®
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
device is inserted in a holster
From the Home screen, press the
Ring Tones.
Press and hold the Volume Down key on the right side of your device.
that you would like to assign speed dial to.
key on the keyboard.
From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
key. Press the key > Phone
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Troubleshooting: Phone

I cannot make or receive calls
Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network.
•
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 57 Call waiting, call forwarding, and call blocking, 55 Switch the active phone number, 62
My phone number appears as Unknown in the Phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4.
Press the
5.
Type your phone number.
6. Click OK.
key > Edit SIM Phone Number.
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
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• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
Related topics
Switch the active phone number
, 62
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 245 Change the language for voice commands, 69
I cannot change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 27
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Voice commands

Perform an action using a voice command

On the Home screen or in a folder, click the Voice Dialing icon.
1.
2. After the beep, say a voice command.
Related topics
I cannot make calls using a voice command, 67

Available voice commands

"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
"Call <contact name> <phone number type>"
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your device is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
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"Cancel"
Say this voice command to close the voice dialing application.
Related topics
Set options for dialing extensions
, 58

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing & Input > Language and Text Input.
3. Change the Voice Dialing Language field.
4.
Press the
Related topics
My device does not recognize names or numbers in voice commands
key > Save.
, 70

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4.
Press the
key > Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.
3.
Press the
key > Save.
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Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
On the Home screen or in a folder, click the Options icon.
1.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
4. Complete the instructions on the screen.

Troubleshooting: Voice dialing

I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 245 Change the language for voice commands, 69
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
Related topics
Improve voice recognition, 70
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Messages

Email

Set up an email address
On the Home screen, click the Setup icon.
1.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 79
Composing and sending email
Send an email
1. On the Home screen, click the Messages icon.
2.
Press the
3.
In the To field, type an email address or a contact name.
4. Type a message.
5.
Press the
Related topics
Search for a contact in your organization's address book Personal distribution lists, 186 I cannot send messages, 117
Resend a message
You cannot change a text message before you resend it.
In a sent message, press the
key > Compose Email.
key > Send.
key.
, 182
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•
To change the message, click Edit. Change the message. Press the key > Send.
•
To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. To resend the message without changing it, click Resend.
•
Related topics
I cannot send messages, 117
Reply to or forward an email or PIN message
In a message, press the
To reply to a message, click Reply or Reply to All.
•
• To forward a message, click Forward or Forward As.
Related topics
I cannot send messages, 117
key.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1.
Press the
2.
Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
•
To ignore the suggested spelling, press the
•
To ignore all instances of the suggested spelling, press the key > Ignore All.
•
To add the word to the custom dictionary, press the key > Add To Dictionary.
•
To stop checking spelling, press the key > Cancel Spell Check.
key > Check Spelling.
key.
Save a draft of a message
When you are composing a message, press the key > Save Draft.
Attach a file to an email
To attach a file that is saved on your organization's network, your email account must use a supports this feature. For more information, contact your administrator.
When you are composing an email, press the
•
To attach a file that is saved on your BlackBerry device or media card, find and click the file.
•
To attach a file that is saved on your organization's network, press the necessary, type the credentials that you use to connect to your organization's network.
72
key > Attach > File.
key > Go To. Find and click the file. If
BlackBerry® Enterprise Server that
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Attach a contact to a message
You can attach a contact to an email, a PIN message, or a text message.
1.
When you are composing a message, press the key > Attach > Contact. Find and highlight a contact.
2.
3.
Press the
Related topics
I cannot attach a file to a text message
key > Continue.
, 121
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the
•
For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
key > Options.
key > Save.
Your signature is added to your email after you send it.
Change the email address that you use to send messages or meeting invitations
1.
On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4.
Press the
key > Save.
Delete the disclaimer from an email
If your email account uses a add a disclaimer to your email after you send it.
When you are composing an email, press the
To add the disclaimer again, press the key > Add Disclaimer.
BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might
key > Remove Disclaimer.
Delete the original text from a reply message
When you are replying to a message, press the key > Delete Original Text.
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Set the importance level for a message
You can set the importance level for an email, a PIN message, or a text message.
1.
When you are composing a message, press the key > Options. Change the Importance field.
2.
3.
Press the
key > Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the key > Add Bcc.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
On the Home screen, click the Messages icon.
1.
2. Highlight the message.
3.
Press the
key > Delete.
Viewing and replying to email
About email account icons
Depending on your wireless service plan or administrator, you might be able to associate your email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.
Depending on your theme, a separate icon might appear for text messages.
BlackBerry® device with a work
Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.
In a message, in a file, in an attachment, or on a web page, press the
2.
Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the
key > Find Next.
key > Find or Find on Page.
View email in plain text format
1.
On the Home screen, click the Messages icon.
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2.
Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account.
3.
4. Clear the Enable HTML Email check box.
5.
Press the
key > Send.
View an address instead of a display name
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
Mark a message as opened or unopened
On the Home screen, click the Messages icon.
•
To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.
•
To mark all messages that are prior to a specific date as opened, highlight a date field. Press the Opened.
Save a message
1.
On the Home screen, click the Messages icon.
2. Highlight a message.
3.
Press the
key > Save.
key > Mark Prior
Delete messages
On the Home screen, click the Messages icon.
•
To delete a message, highlight the message. Press the key > Delete.
•
To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the
•
To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.
key > Delete Messages.
About flags
You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your to the email.
BlackBerry® device reminds you to return
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If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email on your device.
Add, change, or remove a flag
When you are composing or viewing an email, press the key.
•
To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.
•
To change a flag, click Flag Properties. Change the flag properties. Press the key > Save. To remove a flag, click Clear Flag.
•
Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
Change how a message inbox displays messages
1. On the Home screen, click the Messages icon.
2.
Press the
•
To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.
3.
Press the
key > Options > Message Display and Actions.
key > Save.
Group email by subject
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Display Style field to Group by Subject.
4.
Press the
To stop grouping email by subject, change the Display Style field to Single Messages.
key > Options > Message Display and Actions.
key > Save.
Use color to differentiate work messages from other messages
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
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• To set an outline color for your other messages, change the Other Messages field.
4.
Press the key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.
Hide sent messages from the message inbox
On the Home screen, click the Messages icon.
1.
2.
Press the Select the Hide Sent Messages check box.
3.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.
On the Home screen, click the Messages icon.
1.
2.
Press the
•
To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.
• To hide text messages, in the Other Message Types section, clear the Text Messages check box.
3.
Press the
key > Options > Inbox Management.
key > Save.
Filing email
About synchronization of email folders:
You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry®
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 13
File an email:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Highlight an email.
device.
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3.
Press the key > File. Highlight a folder.
4.
5.
Press the
Related topics
Reconcile email over the wireless network I cannot file email, 119
key > File.
, 13
Add, move, rename, or delete an email folder :
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the Highlight a folder.
3.
4.
Press the
•
To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
key > View Folder.
key.
Forward messages from a specific email folder to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4.
Press the
5.
Select the check box beside an email folder.
6.
Press the
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device.
Related topics
Stop storing messages sent from your computer on your device
key > Options > Email Preferences.
key > Folder Redirection.
key > Save.
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Hide filed email from the message inbox:
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Select the Hide Filed Messages check box.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
View filed messages:
1.
On the Home screen, click the Messages icon.
2.
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Press the
key > View Folder.
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3. Click a folder.
Email options
Set an out-of-office reply
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
On the Home screen, click the Messages icon.
1.
2.
Press the If the Message Services field appears, set this field to the appropriate email account.
3.
4. Select the Use Out Of Office Reply check box.
5. In the field that appears, type a reply.
6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
7.
Press the
To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
Change options for your personal email account
Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your filters, synchronize your contacts, change your signature or display name, and more.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Click the email account that you want to change options for.
key > Options > Email Preferences.
key > Save.
BlackBerry® device. You can create email
key > Options > Email Account Management.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.
Turn on or turn off read receipts
Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the
Send Read Receipts field.
5.
Press the
key > Options > Email Preferences.
key > Save.
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Stop loading pictures in HTML email messages
By default, your BlackBerry® messages.
1. On the Home screen, click the Messages icon.
2.
Press the If the Message Services field appears, set this field to the appropriate email account.
3.
4. Clear the Download Images Automatically check box.
5.
Press the
To view pictures in an HTML email message, press the key > Get Images.
key > Options > Email Preferences.
key > Save.
device automatically downloads and displays inline pictures that are embedded in HTML email
Turn off the prompt that appears before downloading external pictures in HTML email messages
Some HTML email messages contain links to external pictures on the Internet. By default, your before downloading external pictures.
1. On the Home screen, click the Messages icon.
2.
Press the If the Message Services field appears, set this field to the appropriate email account.
3.
4. Clear the Confirm External Image Download check box.
5.
Press the
key > Options > Email Preferences.
key > Save.
BlackBerry® device prompts you
Receive only the first section of long email messages
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Clear the Auto More check box.
4.
Press the
To download more of an email, press the key > More or More All.
key > Options > Message Display and Actions.
key > Save.
Open a new message automatically when you remove your device from your holster
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Auto Open Newest Message After Removing Device From Holster field.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Hide the new or unopened message indicator
1.
On the Home screen, click the Messages icon.
2.
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Press the
key > Options > Message Display and Actions.
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• To hide the new message indicator, clear the Display New Message Indicator check box. To hide the unopened message indicator, change the Display Message Count field to None.
•
3.
Press the
key > Save.
Stop displaying recent contacts in email address fields
By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry®
1. On the Home screen, click the Messages icon.
2.
3.
4.
device displays the email addresses of recent contacts who are not in your contact list.
Press the Clear the Show Recent Contacts When Composing Email check box. Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears before you delete a message
On the Home screen, click the Messages icon.
1.
2.
Press the Clear the Confirm Delete check box.
3.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears when you mark messages as opened
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Clear the Confirm Mark Prior Opened check box.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
View call logs in the Messages application
1.
From the Home screen, press the key.
2.
Press the key > Options > Call Logs and Lists.
•
To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
Storing and forwarding email
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Days To Keep Messages field.
4.
Press the
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key > Options > Message Display and Actions.
key > Save.
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Stop storing messages sent from your computer on your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
On the Home screen, click the Messages icon.
1.
2.
Press the If the Message Services field appears, set this field to the appropriate email account.
3.
4.
Press the Clear the check box beside the Sent Items folder.
5.
6.
Press the
key > Options > Email Preferences.
key > Folder Redirection.
key > Save.
Stop storing messages sent from your device on your computer:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
On the Home screen, click the Messages icon.
1.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Save Copy In Sent Folder check box.
5.
Press the
key > Options > Email Preferences.
key > Save.
Stop forwarding email to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld check box.
5.
Press the
To forward email to your BlackBerry device again, select the Send Email to Handheld check box.
key > Options > Email Preferences.
key > Save.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
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BlackBerry® device and which remains in the email
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Create an email filter
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.
On the Home screen, click the Messages icon.
1.
2.
Press the
3.
Press the key > New. Type a name for the email filter.
4.
5. Set the email filter options.
6.
Press the
key > Options > Email Filters.
key > Save.
Create an email filter based on a contact or subject
On the Home screen, click the Messages icon.
1.
2. Highlight an email.
3.
Press the
4.
Type a name for the email filter.
5. Set the email filter options.
6.
Press the
key > Filter by > Sender or Subject.
key > Save.
Options for email filters
Option Description
From Specify one or more contacts or email addresses that the email
should search for in the From field of your email. Separate
filter multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Sent to Specify one or more contacts or email addresses that the email
filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for
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Option Description
all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Subject Specify the text that the email filter should search for in the
Subject field of your email.
Message Specify the text that the email filter should search for in the
body of your email.
Sent directly to me Set whether the email filter applies to email that includes your
email address in the To field.
Cc to me Set whether the email filter applies to email that includes your
email address in the CC field.
Bcc to me Set whether the email filter applies to email that includes your
email address in the BCC field.
Importance Set the importance level of email that the email filter applies
to.
Sensitivity Set the sensitivity level of email that the email filter applies to.
Action Set whether email that the email filter applies to is forwarded
to your BlackBerry® whether it is forwarded with high importance or with the email header only.
device. If email is forwarded, specify
Turn on an email filter
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Select the check box beside an email filter.
4.
Press the
key > Options > Email Filters.
key > Save.
Change, prioritize, or delete an email filter
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Highlight an email filter.
4.
Press the
•
To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.
•
To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.
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key > Options > Email Filters.
key.
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Synchronizing email
About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® network.
The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the email application on their computer over the wireless network. When a subscriber files or deletes email messages on their smartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make to email message in the email application on their computer should be reflected on the smartphone.
In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
smartphone and the email application on their computer over the wireless
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the
If your device is associated with a BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
key > Options > Email Reconciliation.
key > Save.
Microsoft® Outlook® email account, you must use the synchronization tool of the
Delete email on your device and in your email application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
key > Options > Email Reconciliation.
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5.
Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
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Empty the deleted items folder on your computer from your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the If the Message Services field appears, set this field to the appropriate email account.
3.
4.
Press the
key > Options > Email Reconciliation.
key > Purge Deleted Items.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
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BlackBerry® device and in
Manage email reconciliation conflicts
You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5.
Press the
86
key > Options > Email Reconciliation.
key > Save.
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PIN messages

About PIN messages
A PIN uniquely identifies who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.
BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact
Find your PIN
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• In a message, type mypin followed by a space.
Composing and sending PIN messages
Compose and send a PIN message
1. On the Home screen, click the Messages icon.
2.
Press the
3. In the To field, do one of the following:
• Type a PIN. Press the If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the
• keyboard.
Type a message.
4.
5.
Press the
key > Compose Other
key on the keyboard.
key > Send.
> Compose PIN.
key on the
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Resend a message
You cannot change a text message before you resend it.
In a sent message, press the
•
To change the message, click Edit. Change the message. Press the key > Send.
key.
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•
To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. To resend the message without changing it, click Resend.
•
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Reply to or forward an email or PIN message
In a message, press the
To reply to a message, click Reply or Reply to All.
•
• To forward a message, click Forward or Forward As.
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key.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1.
Press the
2.
Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
•
To ignore the suggested spelling, press the
•
To ignore all instances of the suggested spelling, press the key > Ignore All.
•
To add the word to the custom dictionary, press the key > Add To Dictionary.
•
To stop checking spelling, press the key > Cancel Spell Check.
key > Check Spelling.
key.
Save a draft of a message
When you are composing a message, press the key > Save Draft.
Attach a contact to a message
You can attach a contact to an email, a PIN message, or a text message.
1.
When you are composing a message, press the key > Attach > Contact.
2.
Find and highlight a contact.
3.
Press the
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Set an importance level for received PIN messages
1. On the Home screen, click the Messages icon.
2.
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Press the
key > Options > Message Display and Actions.
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3. Select the Display PIN Messages in Red check box.
4.
Press the key > Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the key > Add Bcc.
Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
When you are typing text, type pin: and the PIN.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
On the Home screen, click the Messages icon.
1.
2. Highlight the message.
3.
Press the
key > Delete.
Viewing and replying to PIN messages
Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.
In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.
2.
Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the
key > Find Next.
View an address instead of a display name
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
View filed messages
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Click a folder.
key > View Folder.
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Save a message
On the Home screen, click the Messages icon.
1.
2. Highlight a message.
3.
Press the
key > Save.
Delete messages
On the Home screen, click the Messages icon.
•
To delete a message, highlight the message. Press the key > Delete. To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
• or down. Release the Shift key. Press the
•
To delete all messages prior to a certain date, highlight a date field. Press the
Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.
key > Delete Messages.
key > Delete Prior > Delete.
Change how a message inbox displays messages
1.
On the Home screen, click the Messages icon.
2.
Press the
•
To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.
3.
Press the
key > Options > Message Display and Actions.
key > Save.
Hide sent messages from the message inbox
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Select the Hide Sent Messages check box.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
PIN message options
Set how long your device stores messages
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Days To Keep Messages field.
4.
Press the
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key > Options > Message Display and Actions.
key > Save.
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Open a new message automatically when you remove your device from your holster
On the Home screen, click the Messages icon.
1.
2.
Press the Change the Auto Open Newest Message After Removing Device From Holster field.
3.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Hide the new or unopened message indicator
On the Home screen, click the Messages icon.
1.
2.
Press the
To hide the new message indicator, clear the Display New Message Indicator check box.
•
• To hide the unopened message indicator, change the Display Message Count field to None.
3.
Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears before you delete a message
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Clear the Confirm Delete check box.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears when you mark messages as opened
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Clear the Confirm Mark Prior Opened check box.
4.
Press the
key > Options > Message Display and Actions.
key > Save.

Text messages

About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (
vCard®), .ics (iCalendar), .avi, .mpg, or .mov.
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If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.
Composing and sending text messages
Send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
On the Home screen, click the Text Messages icon.
1.
2.
Press the In the To field, do one of the following:
3.
• Type a contact name.
•
Press the
•
Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the If your BlackBerry® device is connected to a CDMA network, you can type an email address.
•
4. Type a message.
5. Press the
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key > Compose Text Message.
key > Choose Contact. Click a contact.
key on the keyboard.
key on the keyboard.
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Resend a message
You cannot change a text message before you resend it.
In a sent message, press the
•
To change the message, click Edit. Change the message. Press the key > Send.
•
To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.
•
To resend the message without changing it, click Resend.
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key.
Set whether pressing the Enter key sends text messages
You can stop your text messages from being sent each time that you press the sending a message if you plan to include several lines of text.
On the Home screen, click the Text Messages icon.
1.
2.
Press the
3.
In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
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key > Options > Text Messaging.
, which might prevent you from accidentally
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4.
Press the key > Save.
Forward a text message
You cannot forward text messages that contain content that is copyright protected.
In a message, press the key > Forward or Forward As.
Attach a file to a text message
1.
When you are composing a text message, press the key > Attach. Click one of the following menu items:
2.
• Picture
• Video
• Location
• Audio
• Voice Note
• Contact
• Appointment
3. Click a media file.
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Set the importance level for text messages that you send
Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2.
Press the
3.
In the MMS section, in the Message Filtering section, change the Importance field.
4.
Press the
key > Options > Text Messaging.
key > Save.
Request delivery notification or read notification for a text message
1.
On the Home screen, click the Text Messages icon.
2.
Press the
3.
In the MMS section, do one of the following:
• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.
• To receive notification when the recipient opens the message, select the Confirm Read check box.
4.
Press the
key > Options > Text Messaging.
key > Save.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1.
On the Home screen, click the Messages icon.
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2. Highlight the message.
3.
Press the key > Delete.
Viewing and replying to text messages
Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.
In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page. Type the text.
2.
3. Press the Enter key.
To search for the next instance of the text, press the
key > Find Next.
View filed messages
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Click a folder.
key > View Folder.
Delete messages
On the Home screen, click the Messages icon.
•
To delete a message, highlight the message. Press the
•
To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the
•
To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.
key > Delete Messages.
key > Delete.
Delete the history from a text message
Do one of the following:
•
To delete an individual message from the history, highlight the message. Press the key > Delete Message.
•
To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
key > Clear Conversation.
•
To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the
key > Delete.
Save a media file from a text message
1.
In a text message, open an attachment.
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2.
Press the key. Click Save <media type>.
3.
4. Click Save.
Save a vCard contact attachment from a message
If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a vCard contact attachment.
2.
Press the
3.
Press the key. Click one of the following items:
4.
• Add to Contacts
• Update Contact
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key > View Attachment.
Add an appointment to your calendar from a text message
1. In a text message, highlight an iCalendar attachment.
2.
Press the
3.
Press the key > Add To Calendar.
key > View Appointment.
Change how your text messages look
1.
On the Home screen, click the Text Messages icon.
2.
Press the
3.
In the General Text Messaging Options section, change the Conversation Style field.
4.
Press the
key > Options > Text Messaging.
key > Save.
Show names in the history of text messages
1.
On the Home screen, click the Text Messages icon.
2.
Press the
3.
In the General Text Messaging Options section, select the Show Names check box.
4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the
history of your text messages, and not in messages that you send.
5.
Press the
key > Options > Text Messaging.
key > Save.
Change how a message inbox displays messages
1.
On the Home screen, click the Messages icon.
2.
Press the
key > Options > Message Display and Actions.
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• To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field.
•
• To change how many messages can fit on the screen, change the Display Message Header On field.
3.
Press the
key > Save.
Options for text messages
Stop receiving text messages when roaming
On the Home screen, click the Text Messages icon.
1.
2.
Press the In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
3.
4.
Press the
Block text messages
On the Home screen, click the Text Messages icon.
1.
2.
Press the
3.
In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.
4.
Press the
key > Options > Text Messaging.
key > Save.
key > Options > Text Messaging.
key > Save.
Store text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your
BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in
the Messages application.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Leave Messages On SIM Card field to Yes.
4.
Press the
To stop storing text messages on your SIM card, change the Leave Messages On SIM Card No, your text messages are deleted from your SIM card.
key > Options > Text Messaging.
key > Save.
field to No. If you change this field to
Set how long your device stores messages
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Days To Keep Messages field.
4.
Press the
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key > Save.
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Turn off AutoText for text messages
On the Home screen, click the Text Messages icon.
1.
2.
Press the In the SMS Text section, select the Disable AutoText check box.
3.
4.
Press the
key > Options.
key > Save.
Set how long your service center attempts to send text messages
If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
On the Home screen, click the Text Messages icon.
1.
2.
Press the In the SMS Text section, change the Retries field.
3.
4.
Press the
key > Options > Text Messaging.
key > Save.
Set a wireless network type for sending text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.
On the Home screen, click the Text Messages icon.
2.
Press the
3.
In the SMS Text section, do one of the following:
• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched.
• To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
4.
Press the
key > Options > Text Messaging.
key > Save.
Open a new message automatically when you remove your device from your holster
1.
On the Home screen, click the Messages icon.
2.
Press the
3.
Change the Auto Open Newest Message After Removing Device From Holster field.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Hide the new or unopened message indicator
1.
On the Home screen, click the Messages icon.
2.
Press the
•
To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3.
Press the
key > Options > Message Display and Actions.
key > Save.
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Turn off the prompt that appears before you delete a message
On the Home screen, click the Messages icon.
1.
2.
Press the Clear the Confirm Delete check box.
3.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears when you mark messages as opened
On the Home screen, click the Messages icon.
1.
2.
Press the Clear the Confirm Mark Prior Opened check box.
3.
4.
Press the
key > Options > Message Display and Actions.
key > Save.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
To perform this task, your BlackBerry® card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcast Settings.
3. Select the Cell Broadcasting Service check box.
• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
•
If no cell broadcast channels appear on the screen, highlight the Empty field. Press the the channel ID and a nickname. Click OK.
4.
Select the check box beside a language.
5.
Press the
To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
98
key > Save.
device must use a SIM card, and your wireless service provider must set up your SIM
key > Add Channel. Type
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