Panasonic KX-TES824, KX-TEM824 User Manual

Advanced Hybrid System

User Manual

KX-TES824

Model KX-TEM824

Thank you for purchasing a Panasonic Advanced Hybrid System.

Please read this manual carefully before using this product and save this manual for future use.

Feature Highlights

1.5.5 Using Voice Messaging (Built-in Voice

Message [BV])

Built-in Voice Message

You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone.

Hello, this

is 204. Please leave your message.

1.8.3 If a Voice Processing System is Connected

Voice Mail Integration

You can set your calls to be forwarded to

a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone.

Message	Message
Message	Message
Message	Message

1.1.1 Before Operating a Telephone

Telephones

A Panasonic proprietary telephone (PT) and single line device (such as a fax machine, modem, SLT, or wireless telephone) can be connected to one extension jack in parallel. These devices share the same extension number.

1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])

3-level Automated Attendant

A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs).

First

Dial 0 (Operator)

DISA

OGM

3-level

Dial 1

DISA

OGM 1

Dial 2

3-level

Dial 0

3-level

DISA

DISA

OGM 2

OGM 22

3-level

Dial 1

3-level

Dial 0

Dial 3

DISA

DISA

OGM 3

OGM 23

(Mike)

Dial 2

3-level

Dial 1

(John)

DISA

OGM 24

Dial 2

(Tony)

2 User Manual

1.1 Before Operating a Telephone

Easy Operation

A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily.

The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting.

Navigator Key

Message/Ringer Lamp

Call Routing for Fixed Line SMS

This PBX can route incoming calls sent from a Short Message Service (SMS) centre to specific single line telephones (SLTs) that support SMS.

SMS centre

Telephone

Company

For more details, consult your dealer.

In this manual,

•Proprietary Telephone is abbreviated as "PT"*1. Single Line Telephone is abbreviated as "SLT".

Proprietary Telephone with a Display is abbreviated as "Display PT".

•The suffix of each model number is omitted.

•The following icons are used as hints and conditions throughout this manual.

!! Hints

Conditions

*1 In this manual, "proprietary telephone" ("PT") means an analogue proprietary telephone (APT).

User Manual	3

Important Information

WARNING

•THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

•IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

•WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

•THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

•TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

•THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

•TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1.Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

2.Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.

3.Do not use a telephone in the vicinity of a gas leak to report the leak.

4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.

SAVE THESE INSTRUCTIONS

4 User Manual

The KX-TES824E, the KX-TES824NE, the KX-TES824GR/KX-TEM824GR, the KX-TES824CE/KX-TEM824CE, and the KX-TES824PD/KX-TEM824PD are designed to interwork with the Analogue Public Switched Telephone Network (PSTN) of European countries.

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://doc.panasonic.de

Contact:

Panasonic Services Europe GmbH

Panasonic Testing Centre

Winsbergring 15, 22525 Hamburg, F.R. Germany

User Manual	5

Attention

•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

•This unit should be kept free of dust, moisture, high temperature (more than 40 ˚C ), and vibration, and should not be exposed to direct sunlight.

•If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines:

1.Disconnect the PBX from all outside (CO) lines.

2.Connect known working single line telephones (SLTs) to those outside (CO) lines.

3.Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company.

If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorised Panasonic Factory Service Centre.

•Never attempt to insert wires, pins, etc. into the vents or holes of this unit.

•Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

6 User Manual

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

User Manual	7

Table of Contents
1 Operation...............................................................................................		11
1.1	Before Operating a Telephone .......................................................................................	12
1.1.1	Before Operating a Telephone ..........................................................................................	12
1.2	Making Calls ....................................................................................................................	20
1.2.1	Basic Calling .....................................................................................................................	20
1.2.2	Easy Dialling .....................................................................................................................	25
1.2.3	Redialling .........................................................................................................................	29
1.2.4	When the Dialled Party is Busy or There is No Answer ....................................................	31
1.2.5	Switching the Calling Method (Alternate Calling—Ring/Voice) .........................................	39
1.2.6	Using Your Calling Privileges at Another Extension (Walking COS) .................................	40
1.2.7	Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) .............	41
1.3	Receiving Calls ...............................................................................................................	44
1.3.1	Answering Calls ................................................................................................................	44
1.3.2	Answering Hands-free (Hands-free Answerback) .............................................................	45
1.3.3	Answering a Call Ringing at Another Telephone (Call Pickup)..........................................	46
1.4	During a Conversation....................................................................................................	48
1.4.1	Transferring a Call (Call Transfer)......................................................................................	48
1.4.2	Holding a Call....................................................................................................................	50
1.4.3	Talking to 2 Parties Alternately (Call Splitting) .................................................................	53
1.4.4	Answering Call Waiting .....................................................................................................	54
1.4.5	Talking to Multiple Parties (Conference) ...........................................................................	57
1.4.6	Muting a Microphone (Microphone Mute) .........................................................................	62
1.4.7	Using the Headset (Headset Operation) ...........................................................................	63
1.4.8	Talking to Another Party without Lifting the Handset (Hands-free Operation)...................	64
1.4.9	Changing the Dialling Mode (Pulse to Tone Conversion)..................................................	65
1.5	Before Leaving Your Desk..............................................................................................	66
1.5.1	Forwarding Your Calls (Call Forwarding [FWD])................................................................	66
1.5.2	Showing a Message on the Caller's Telephone Display (Absent Message) ....................	69
1.5.3	Preventing Other People from Using Your Telephone (Extension Lock) ...........................	71
1.5.4	Leaving a Group (Log-in/Log-out) .....................................................................................	72
1.5.5	Using Voice Messaging (Built-in Voice Message [BV]) .....................................................	73
1.6	Making/Answering a Paging Announcement ...............................................................	82
1.6.1	Paging ...............................................................................................................................	82
1.6.2	Answering/Denying a Paging Announcement ...................................................................	84
1.7	Setting the Telephone According to Your Needs .........................................................	85
1.7.1	Setting the Alarm (Timed Reminder) ................................................................................	85
1.7.2	Refusing Incoming Calls (Do Not Disturb [DND])..............................................................	87
1.7.3	Receiving Call Waiting .....................................................................................................	88
1.7.4	Preventing Other People from Joining Your Conversation (Executive Busy Override Deny).............	89
1.7.5	Turning on the Background Music (BGM) ........................................................................	90
1.7.6	Protecting Your Line against Notification Tones (Data Line Security) ...............................	91
1.7.7	Checking the Time Service Mode .....................................................................................	92
1.7.8	Clearing Features Set at Your Extension (Extension Feature Clear) ................................	93
1.7.9	Monitoring a Room (Room Monitor)..................................................................................	94
1.8	Using User-supplied Equipment....................................................................................	96
1.8.1	If a Doorphone/Door Opener is Connected ......................................................................	96
1.8.2	If a Host PBX is Connected...............................................................................................	98

8 User Manual

1.8.3	If a Voice Processing System is Connected .....................................................................	99
1.9	Using a Display Proprietary Telephone......................................................................	106
1.9.1	Calling with the Incoming Call Log .................................................................................	106
2 Operator/Manager Operation .............................................................		111
2.1	Control Features...........................................................................................................	112
2.1.1	Locking Other Extensions (Remote Extension Lock) .....................................................	112
2.1.2	Switching the Time Service Mode (Time Service) .........................................................	113
2.1.3	Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) ...............	115

2.1.4Erasing All Caller Information in the Common Area (Incoming Call Log in the Common

Area—CLEAR ALL)........................................................................................................

117

2.1.5Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log

	(301st Incoming Call Logged in the Common Area) ......................................................	118
2.1.6	Recording, Playing, or Erasing Common BV Outgoing Messages.................................	119
2.1.7	Changing System Settings Using Programming Mode ..................................................	121
3 Customising Your Phone & PBX .......................................................		125
3.1	Customising Your Phone (Personal Programming) ..................................................	126
3.1.1	Customising Your Phone (Personal Programming) ........................................................	126
3.1.2	Changing Personal Settings Using Programming Mode ................................................	127
3.1.3	Customising the Buttons ................................................................................................	130
3.2	Managing Call Logs......................................................................................................	133
3.2.1	Requirements .................................................................................................................	133
3.2.2	Viewing, Printing, and Clearing Call Logs ......................................................................	134
3.3	Customising Your PBX (System Programming)........................................................	135
3.3.1	Programming Information ...............................................................................................	135
3.3.2	System Programming .....................................................................................................	138
4 Appendix..............................................................................................		143
4.1	Troubleshooting ...........................................................................................................	144
4.1.1	Troubleshooting ..............................................................................................................	144
4.2	Feature Number Table..................................................................................................	147
4.2.1	Feature Number Table....................................................................................................	147
4.3	Identifying Tones ..........................................................................................................	155
4.3.1	Identifying Tones ............................................................................................................	155
Index	..........................................................................................................	161

User Manual	9

10 User Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

User Manual	11

1.1 Before Operating a Telephone

1.1Before Operating a Telephone

1.1.1Before Operating a Telephone

What Kind of Telephone Can Be Used?

You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7730. Some features may not be available, depending on the telephone you are using.

If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow the procedures that use feature buttons or the display, for easy operation.

If you are using an SLT, follow the procedures that use specified numbers to access features (feature numbers).

If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to perform operations, instead of the buttons on the connected PT.

• If you use a Panasonic PT that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

Feature Numbers

Features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. Some features are only accessible by entering the feature number. In addition, some features require other additional parameters to be entered to activate the feature. Where necessary, these are specified in the text.

Notice

The default value assigned to certain features may vary depending on your country/area. For more details, consult your dealer.

If you use an SLT that does not have the "" or "#" keys,

it is not possible to access features that have "" or "#" in their feature numbers.

Tone

Various tones are used during or after operations to provide you with information. For more details regarding the types of tones and their meanings, refer to "4.3.1 Identifying Tones" (Appendix).

Display

In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone.

12 User Manual

1.1 Before Operating a Telephone

Your Extension Number

If you use a Panasonic display PT, you can confirm your own extension number by pressing the "" key 2 times ("") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2 Changing Personal Settings Using Programming Mode".

Using a Navigator Key/Volume Key (depending on the type of your PT)

The Navigator Key can be used to control display contrast and volume, or to search for items using the display. Press the Navigator Key/Volume Key in the desired direction. The contrast or volume level and the items displayed, will change as follows:

Navigator Key

Volume Key

		Up	Up
			(Level increases)
	(Level increases)
	Left	Right
		Down	Down
	(Level decreases)		(Level decreases)

Examples

The displays and the illustrations shown throughout this manual as examples are of a telephone connected to the KX-TES824/KX-TEM824.

Restrictions

Features that have been restricted through system programming will not be available at your extension.

Icon Descriptions

The following icons are used frequently throughout this manual.

This feature cannot be used with an

SLT.

No SLT

See "Programming" for related programming, if necessary.

(CO)

OR

9 / 0 *

OR

outside

8(CO) line group no.

Seize an outside (CO) line by doing one of the following:

•Press a CO button.

•Dial the automatic line access number (9/0)*.

Note

* For New Zealand, the automatic line access number may be either 1 or 9.

•Dial the outside (CO) line group access number (8) and outside (CO) line group number.

User Manual	13

1.1 Before Operating a Telephone

Go off-hook by doing any of the		Press the Call button on the
following:		Doorphone.

•Lift the handset.

•Press the SP-PHONE button.

•Press the MONITOR button. (To start talking, lift the handset.)

Go on-hook by doing any of the	Press the Recall/hookswitch briefly.
following:

• Hang up.

•Press the SP-PHONE button.

•Press the MONITOR button.

Talk.	desired no.	Enter the required number.
		<Example>
		account code
		Enter the account code.
You will hear a busy, confirmation,	extension no.	Dial an extension number.
dial, ring, or ringback tone.

B.Tone: Busy Tone

C.Tone: Confirmation Tone

D.Tone: Dial Tone

R. B. Tone: Ringback Tone

outside	Dial an outside telephone number.	phone no.	Dial an extension number or outside
			telephone number.
phone no.

14 User Manual

1.1 Before Operating a Telephone

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone.

Fixed Buttons

	CO:	SP-PHONE:
	Used to access an outside (CO) line (or	Used to select handset or hands-free
(CO)	outside (CO) line group) when making or	operation.
	receiving a call. The button's
	preprogrammed Outside (CO) Line
	Access method determines which line is
	selected. Can also be customised as a
	feature button.

AUTO DIAL/STORE:	PAUSE:
Used for System Speed Dialling/Saved	Used to insert a dialling pause in a stored
Number Redial, playing back personal/	number.
common BV outgoing messages (OGMs)
used by the Built-in Voice Message (BV)
feature, and storing programme changes.
REDIAL:	MESSAGE:
Used to redial the last number dialled.	Used to leave a message waiting
	indication, call back the party who left a
	message waiting indication, or play back
	voice messages. This button is provided
	with an LED (Light Emitting Diode),
	except for on KX-T7700 series
	telephones. With KX-T7700 series
	telephones, the Message/Ringer Lamp is
	lit when a message waiting indication is
	left at your extension.
INTERCOM:	MONITOR:
Used to make or receive intercom calls.	Used to select hands-free dialling and
	monitor operation.
AUTO ANS (Auto Answer)/MUTE:	TRANSFER:
Used to answer an intercom call	Used to transfer a call to another party.
automatically in hands-free mode or to
mute the built-in microphone during a
conversation.
HOLD:	FLASH/RECALL:
Used to place a call on hold.	Used to disconnect the current call and
	make another call without hanging up, or
	to send an EFA (External Feature
	Access) signal to the telephone company
	or host PBX to access external features.

User Manual	15

1.1 Before Operating a Telephone

CONF (Conference):	VOICE CALL:
Used to establish a 3-party or 5-party	Used to answer an intercom call
conference call.	automatically.
FWD/DND (Call Forwarding/Do Not	PROGRAM:
Disturb):	Used to enter and exit programming
Used to set the FWD or DND feature for	mode.
the extension.

Navigator Key, Volume Key:		Programmable Feature (PF):
Used to adjust the volume of the speaker,		Located in the right column of the CO
handset and headset, and the display	(PF)	button array on certain telephones or on
contrast, or to select desired items.		the DSS Console. Used to access a
		preprogrammed feature. Mostly used as a
		One-touch Dialling button.

Customised Buttons

Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this means that it is a flexible button that has been customised. To customise flexible buttons, refer to "3.1.3 Customising the Buttons".

	Customised Button	Function
	Single-CO (S-CO)	Used to access a specified outside (CO) line for making or receiving calls.
		Used to access an idle outside (CO) line in a specified outside (CO) line group
	Group-CO (G-CO)	for making calls. Incoming calls from outside (CO) lines in the assigned outside
		(CO) line group arrive at this button.
		Used to access an idle outside (CO) line for making calls. Incoming calls from
	Other-CO (O-CO)	the assigned outside (CO) lines, which are not assigned to S-CO or G-CO
		buttons, arrive at this button.
	Direct Station Selection (DSS)	Used to call an extension with a one-touch operation.
	One-touch Dialling	Used to call a preprogrammed party or access a feature with a one-touch
		operation.
	Message	Used to leave a message waiting indication, call back the party who left the
		message waiting indication, or play back voice messages.
	Message for another extension	Used to access voice messages stored for another extension.
	FWD/DND (Call Forwarding/	Used to set the FWD or DND feature for the extension.
	Do Not Disturb)
	Save	Used to store a telephone number while in a conversation with an outside
		party or while hearing a busy tone, and then easily redial the number later.
	Conference	Used to establish a 3-party or 5-party conference call.
	Log-in/Log-out	Used to switch between Log-in and Log-out status.
	Extension Lock	Used to remotely lock or unlock another extension.
	Day	Used to change the time service mode to day mode.

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		1.1 Before Operating a Telephone
	Customised Button	Function
	Night	Used to change the time service mode to night mode.
	Lunch	Used to change the time service mode to lunch mode.
		Used to inform you of calls logged in the common area, store the information
	Caller ID Indication—Common	of an incoming call during a conversation, and view caller information while on-
		hook and then call back a caller.
		Used to inform you of calls logged in your personal area, store the information
	Caller ID Indication—Personal	of an incoming call during a conversation, and view caller information while on-
		hook and then call back a caller.
		Used to display and cycle through the information of an incoming call during a
	Caller ID Selection—Common	conversation, while receiving a call, or while viewing caller information, display
		the number of logged calls while on-hook, and inform you that the common
		area call log is full.
		Used to display and cycle through the information of an incoming call during a
	Caller ID Selection—Personal	conversation, while receiving a call, or while viewing caller information, display
		the number of logged calls while on-hook, and inform you that the personal
		area call log is full.
	2-way Record	Used to record a conversation into your own mailbox.
	2-way Transfer	Used to record a conversation into the mailbox of a specified extension.
	Live Call Screening (LCS)	Used to listen while a caller is leaving a message in your voice mailbox and, if
		desired, intercept the call.
		Used to stop monitoring your own voice mailbox while a caller is leaving a
	LCS Cancel	message, or stop the alert tone heard in Private mode while a caller is leaving
		a message.
	Voice Mail (VM) Transfer	Used to transfer a call to the mailbox of a specified extension.

User Manual	17

1.1 Before Operating a Telephone

How to Follow the Steps

An example system operation procedure is shown below.

Calling Other Extensions

To call another extension (Intercom Call)

PT/SLT

(DSS)

OR

extension no.

Off-hook.	Press DSS or dial	Talk.
	extension number.

Feature title

Operation steps

Icons and meanings are explained in "Icon Descriptions".

The Direct Station Selection (DSS) button light shows the current status as follows:
Off: The extension is idle.	Conditions
Red on: The extension is on a call.

For quick operation

If you are the operator or dial certain extension numbers frequently, DSS buttons are useful.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)".

Hints

Customising Your Phone

3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

Programming References: Related or required programming is noted.

•If your telephone type is not included in the operation steps, for example, only "PT" is marked and you are using an SLT, your telephone cannot execute that feature.

•If your telephone can use several methods to execute one feature, you can select the preferred method according to your needs.

18 User Manual

1.1 Before Operating a Telephone

Connection Example

This diagram shows devices that can be connected.

Telephone Company

Computer

	Doorphone
Batteries	Door Opener/Doorbell/
	Door Chime

External Music Source

Computer

Pager/Amplifier&Speaker

SLT

PT

Fax/Telephone Answering

Machine

DSS Console

Wireless Phone

Voice Processing

System

User Manual	19

1.2 Making Calls

1.2Making Calls

1.2.1Basic Calling

–Calling Other Extensions

–Calling an Outside Party

–Using an Account Code (Account Code Entry)

Calling Other Extensions

To call another extension (Intercom Call)

PT/SLT

(DSS)

OR

extension no.

Off-hook.	Press DSS or dial	Talk.
	extension number.

• The Direct Station Selection (DSS) button light shows the current status as follows:

Off: The extension is idle.

Red on: The extension is on a call.

•For quick operation

If you are the operator or dial certain extension numbers frequently, DSS buttons are useful.

•Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)".

Customising Your Phone

•3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

20 User Manual

1.2 Making Calls

To call the operator (Operator Call)

You can easily call the extension assigned as the operator extension.

PT/SLT

0

OR

9

Off-hook.

Enter 0 or 9.

• The default operator call number varies depending on your country/area. For more details, consult your dealer.

Calling an Outside Party

There are 4 methods of seizing an outside (CO) line. Use whichever method you prefer, unless requested by your manager to use a specific method.

Choose one of the following methods:

To select an idle outside (CO) line automatically (Automatic Line Access)

PT/SLT

*

	9	outside
	OR
		phone no.
	0
Off-hook.	Enter automatic line	Dial outside phone	Talk.
	access number.	number.

* For New Zealand: 1 or 9

• The default automatic line access number varies depending on your country/area. For more details, consult your dealer.

User Manual	21

1.2 Making Calls

To select an idle outside (CO) line in the specified outside (CO) line group automatically (Outside (CO) Line Group Access)

PT/SLT

		(G-CO)	outside
		OR
	8	outside (CO)	phone no.
		line group no.
Off-hook.	Press G-CO or dial outside		Dial outside phone	Talk.
	(CO) line group access		number.
	number and then outside
	(CO) line group number (1–8).

To select a specified outside (CO) line

PT

		outside
	(S-CO)	phone no.
Off-hook.	Press S-CO.	Dial outside phone	Talk.
		number.

To select an idle unassigned outside (CO) line

PT

		outside
	(O-CO)	phone no.
Off-hook.	Press O-CO.	Dial outside phone	Talk.
		number.

22 User Manual

1.2 Making Calls

•The Single-CO (S-CO) and Group-CO (G-CO) button lights show the current status as follows:

Off: The line is idle.

Green on: You are using the line.

Red on: Another extension is using the line (S-CO), or other extensions are using all outside (CO) lines in the outside (CO) line group (G-CO).

•Emergency Call

You can dial preprogrammed emergency numbers after seizing an outside (CO) line without any restrictions.

•You can press the S-CO or G-CO button without going off-hook first.

•You may be restricted from making calls to certain outside parties. If you have questions about your calling restrictions, consult your manager or dealer.

•To make a call to another party without going on-hook, press the FLASH/RECALL button. Pressing the button will re-access the outside (CO) line and provide an external dial tone. You can dial the new phone number without going on/off-hook.

•Hands-free Operation

You can make an outside (CO) line call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)".

Customising Your Phone

•3.1.2 Changing Personal Settings Using Programming Mode–Line Preference— Outgoing

Select the seized line when going off-hook.

•3.1.3 Customising the Buttons

Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (O- CO) button.

User Manual	23

1.2 Making Calls

Using an Account Code (Account Code Entry)

The manager may give personal account codes to extension users, and check their telephone usage for accounting purposes. Alternatively, an account code can be specified for each customer, to log call durations for billing purposes.

PT/SLT

(CO)
OR		OR
outside (CO)	4	9	D.Tone 3
extension no.
line access no.

Off-hook.	Press CO or dial outside
	(CO) line access number.

account code

D.Tone

Press FWD/DND or enter 49.

A PT user can press the PAUSE button

instead of the FWD/DND button, and an SLT user can enter "" instead of "49".

outside extension no. phone no.

Enter account code	Dial outside
(4 digits).	phone number.

•You may not be able to make an outside (CO) line call without entering an account code depending on your telephone's mode of account code entry. The mode is assigned to each extension. Ask your manager or dealer about your telephone's mode.

•A Panasonic proprietary telephone (PT) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code.

•Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/ RECALL and PAUSE cannot be used.

•You can clear the account code by pressing the "" key or FWD/DND button while entering the account code, and then re-enter the account code.

•If you hear a reorder tone after entering the account code, the account code entered does not exist. Enter the correct code.

•For your convenience, you can store a code together with a phone number in the telephone's memory (e.g., Speed Dialling).

Customising Your Phone

•3.1.3 Customising the Buttons

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

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1.2 Making Calls

1.2.2Easy Dialling

There are several convenient methods of storing and dialling frequently used phone numbers.

–Using a One-touch Button (One-touch Dialling)

–Using Numbers Stored at Your Extension (Personal Speed Dialling)

–Using Numbers Stored in the PBX (System Speed Dialling)

–Dialling a Preset Number by Going Off-hook (Hot Line)

–Using a Preprogrammed Number (Quick Dialling)

Using a One-touch Button (One-touch Dialling)

You can dial a phone number (max. 24 digits) previously stored to a flexible button with a one-touch operation.

No SLT

PT

(One-touch Dialling)

Off-hook.	Press One-touch
	Dialling.

• A telephone number longer than 24 digits can be stored by dividing it among 2 or more One-touch Dialling buttons.

•You can confirm the stored number of a One-touch Dialling button by pressing it while onhook.

•You can press a CO button to select a desired outside (CO) line before pressing the Onetouch Dialling button.

Customising Your Phone

•3.1.3 Customising the Buttons

Create or edit a One-touch Dialling button, store the desired phone number, or feature number.

User Manual	25

1.2 Making Calls

Using Numbers Stored at Your Extension (Personal Speed Dialling)

You can store up to 10 numbers at your extension for your personal use.

This feature is also known as Station Speed Dialling.

To store a phone number

PT/SLT

	2	personal speed	desired
		dialling no.	phone no.		C.Tone
Off-hook.	Enter 2 .	Dial personal speed	Dial desired	Enter #.	On-hook.
		dialling number (0–9).	phone number
			(max. 24 digits).

For an outside phone number, dial an outside (CO) line access number before the phone number.

To dial

PT/SLT

OR

personal speed dialling no.

1

Off-hook.	Enter # or 1 .	Dial personal speed
		dialling number (0–9).

To confirm

Display PT

	3	personal speed
		dialling no.
Off-hook.	Enter 3 .	Dial personal speed	Enter #.
		dialling number (0–9).

• Personal Speed Dialling numbers (0 through 9) correspond to the numbers (F1 through F10) of the Programmable Feature (PF) buttons assigned as One-touch Dialling numbers. Assigning a One-touch Dialling number to PF button "F1" will override Personal Speed Dialling number "0", and vice versa.

•Rotary single line telephone (SLT) users cannot use this feature.

•Up to 24 digits including "" can be stored. However, depending on your mode of account code entry, "" may not be regarded as a pause.

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1.2 Making Calls

Using Numbers Stored in the PBX (System Speed Dialling)

You can make calls using preprogrammed speed dialling numbers (max. 100 codes) stored in the PBX. Ask your manager or dealer about the stored speed dialling numbers.

PT/SLT

OR

system speed dialling no.

Off-hook.	Press AUTO DIAL	Dial system speed dialling
	or enter .	number (00–99).

• A telephone number longer than 32 digits can be stored by dividing it among 2 or more System Speed Dialling buttons.

<Example>

If the number is divided and stored in system speed dialling numbers 01 and 02:

0

1

0

2

•Rotary SLT users cannot use this feature.

Dialling a Preset Number by Going Off-hook (Hot Line)

An SLT user can make a call simply by going off-hook, if the telephone number has been stored beforehand. This feature is also known as Pickup Dialling.

To store a phone number

SLT

	7	4	2	desired
				phone no.		C.Tone
Off-hook.	Enter 74.		Enter 2.	Dial desired	Enter #.	On-hook.
				phone number
				(max. 32 digits).

Dial an outside (CO) line access number before the outside phone number.

User Manual	27

1.2 Making Calls

To set/cancel

SLT

	7	4	1	Set
			OR
			0	Cancel		C.Tone
Off-hook.	Enter 74.		Enter 1 to set		Enter #.	On-hook.
			or 0 to cancel.

An SLT user can enter "0" instead of "#".

To dial

SLT

Off-hook.

• To call another party, dial the desired party's phone number before the preprogrammed number is dialled.

•Up to 32 digits including "" can be stored. However, depending on your mode of account code entry, "" may not be regarded as a pause.

•Rotary SLT users cannot programme this feature.

Using a Preprogrammed Number (Quick Dialling)

You can make a call simply by using the preprogrammed code number (50 through 59). For more details, consult your manager or dealer.

PT/SLT

quick dialling no.

Off-hook.	Dial quick dialling
	number (50–59).

• This feature may be restricted depending on system programming.

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1.2 Making Calls

1.2.3Redialling

Redial features make it easy to make consecutive calls to the same outside party.

–Redialling the Last Outside Number You Dialled (Last Number Redial)

–Saving an Outside Phone Number for Redialling (Saved Number Redial)

• Up to 64 digits, "", "#", PAUSE, and SECRET (INTERCOM) (which stops all or part of the number from being displayed) can be stored and redialled. The outside (CO) line access number is not counted as a digit.

•If you hear a busy tone after pressing the REDIAL or Save button, select another line and then press the REDIAL or Save button or dial the feature number to retry.

•You can confirm the stored number by pressing the REDIAL or Save button while on-hook.

•Automatic Redial

To redial automatically (if the called party is currently busy), press the SP-PHONE or MONITOR button and then the REDIAL or Save button. Redialling will be automatically repeated until the called party answers or until a specified time limit is reached.

You can perform other tasks while Automatic Redial is being carried out. To cancel, press the FLASH/RECALL button or perform another operation.

Redialling the Last Outside Number You Dialled (Last Number Redial)

To dial

PT/SLT

		OR
	8	0	OR
Off-hook.	Press REDIAL or enter 80 or ##.

To dial automatically (Automatic Redial)

PT

OR

Press SP-PHONE	Press REDIAL.
or MONITOR.

• Pressing the REDIAL button after dialling a telephone number or during a conversation will disconnect the current call and redial the stored number.

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1.2 Making Calls

Saving an Outside Phone Number for Redialling (Saved Number Redial)

The saved number remains available until another number is stored.

No SLT

To save

PT

During a conversation or while hearing a busy tone

	(Save)
Press AUTO DIAL/	Press Save.
STORE.

To dial

PT

	(Save)
Off-hook.	Press Save.

To dial automatically (Automatic Redial)

PT

	(Save)
Press SP-PHONE.	Press Save.

Customising Your Phone

•3.1.3 Customising the Buttons Create or edit a Save button.

30 User Manual