Panasonic KX-TDA0490 User Manual

16-Channel VoIP Gateway Card

Getting Started

Model No. KX-TDA0490

Thank you for purchasing a Panasonic 16-Channel VoIP Gateway Card.

Please read this manual carefully before using this product and save this manual for future use.

Table of Contents

1 Overview..................................................................................................		5
1.1	Example Network Diagram...............................................................................................	6
1.2	Network Devices and Numbering Plan ...........................................................................	7
1.2.1	Network Application ............................................................................................................	8
1.2.2	Numbering Plan Example ...................................................................................................	9
1.2.3	Numbering Plan Summary................................................................................................	12

2 Installing in the PBX.............................................................................		13
2.1	Installation .......................................................................................................................	14
2.1.1	Names and Locations .......................................................................................................	14
2.1.2	Installing the VoIP Gateway Card in the PBX....................................................................	15
2.2	Cable Connection............................................................................................................	17
2.2.1	Attaching a Ferrite Core to the Cable................................................................................	17
2.2.2	Connection for Programming ............................................................................................	18
2.2.3	Connection to the LAN ......................................................................................................	19

3 Programming the VoIP Gateway Card ................................................		21
3.1	Preparations ....................................................................................................................	22
3.1.1	Preparing the PC ..............................................................................................................	22
3.2	Programming the VoIP Gateway Card in the Los Angeles Office...............................	25
3.2.1	Starting the IP-GW16 Maintenance Utility ........................................................................	25
3.2.2	Changing the Status of the VoIP Gateway Card ...............................................................	27
3.2.3	Assigning the IP Address ..................................................................................................	28
3.2.4	Assigning the Hunt Pattern ...............................................................................................	29
3.2.5	Programming the Address Translation Table.....................................................................	31
3.2.6	Downloading the Address Translation Table from the VoIP Gateway Card .......................	34
3.2.7	Rebooting the VoIP Gateway Card ...................................................................................	35
3.2.8	Confirming the IP Address Assignment ............................................................................	36
3.3	Programming the VoIP Gateway Card in the Chicago Office ......................................	37

4	Programming the PBX..........................................................................	41
4.1	Programming the PBX in the Los Angeles Office........................................................	42
A Guidance for VoIP Installation.............................................................		45
A1	VoIP Requirements .........................................................................................................	46
A1.1	Bandwidth Assessment.....................................................................................................	46
A1.2	Network Configuration.......................................................................................................	48
A1.3	Network Devices ...............................................................................................................	51
A1.4	QoS (Quality of Service) ...................................................................................................	52
A2	VoIP Requirements Checklist.........................................................................................	53
B Alternative Numbering Plan Example.................................................		55
B1	Extension Number Method.............................................................................................	56
B1.1	Example Network ..............................................................................................................	56
B1.2	Numbering Plan Example .................................................................................................	57
B2	Programming for the Extension Number Method ........................................................	59
B2.1	Programming the VoIP Gateway Card ..............................................................................	59
B2.2	Programming the PBX in the Los Angeles Office .............................................................	61

2 Getting Started

C	Initialisation of the VoIP Gateway Card...............................................		63
C1		Initialising the VoIP Gateway Card................................................................................	64
D	Using the KX-TDA0490 and KX-TDA0480 in One Network ................		67
D1		Considerations in Installation .......................................................................................	68

Getting Started	3

4 Getting Started

Section 1

Overview

Panasonic PBX with VoIP Gateway Card will allow organisations to route both voice and fax communications over digital data networks.

The VoIP Gateway Card, designed to be easily integrated into existing IP networks, seamlessly bridges Public Switched Telephone Network (PSTN) and analogue telephones with digital data networks without interrupting pre-existing data communications. Because communications do not take place over conventional telephone networks, the high cost of long distance communications is virtually eliminated.

Getting Started	5

1.1 Example Network Diagram

1.1Example Network Diagram

The following diagram illustrates a simple VoIP network connecting PBXs at 2 locations. The VoIP Gateway Card converts outgoing voice or fax signals into IP packets for transmission. On the incoming side, it reverses this process and translates the packets back into appropriate voice or fax signals.

PSTN

(Public Switched

Telephone Network)

Switching Hub

Voice signals are converted into IP packets.

Hybrid IP-PBX

with a VoIP Gateway Card

Router

Voice data packets

IP Network

Other data packets

IP packets are converted back into voice signals.

PSTN

6 Getting Started

1.2 Network Devices and Numbering Plan

1.2Network Devices and Numbering Plan

You will need to have network configuration information available to install VoIP Gateway Cards. Referring to this example diagram, consult your network administrator to obtain necessary information to configure your own VoIP network.

Extn. 201 G3 Fax Extn. 501

Local Telephone (200-299) (500-599)

456-7890

PSTN

(Public Switched

Telephone Network)

Card IP: 200.45.11.35	Subnet Mask: 255.255.255.0
PBX Code: 35	Default Gateway IP: 200.45.11.1
PSTN Trunk Number: 9
TIE Line Access Number: 7

Los Angeles Office

IP Network

Chicago Office

PBX Code: 41

PSTN Trunk Number: 9

Default Gateway IP: 199.176.64.1	TIE Line Access Number: 7

Card IP: 199.176.64.41

Subnet Mask: 255.255.255.0

			PSTN
	G3 Fax Extn. 601	Extn. 301	Local Telephone
			123-4567
	(600-699)	(300-399)

Getting Started	7

1.2 Network Devices and Numbering Plan

1.2.1Network Application

QSIG Network Interface

QSIG is a protocol based on ISDN (Q.931) that offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. Implementation of VoIP Gateway Cards provides a VoIP interface to employ a QSIG network between PBXs at different locations by using an IP network instead of conventional telephone networks.

Types of IP Network

The VoIP Gateway Card's quality of performance depends on the type of IP network in use. Managed IP networks provide better quality of service compared to unmanaged networks, where quality of service is not guaranteed.

Examples of recommended IP networks

•Digital Leased Line

•IP-VPN (Virtual Private Network)

•Frame Relay

Notice

The performance of the VoIP Gateway Card may deteriorate when it is used on the Internet. Delays and loss in data transmission can degrade speech quality, and impair the card's capability to use the enhanced networking features of the PBX (for more information about these features, refer to the relevant sections of the Hybrid IP-PBX documentation.)

Firewall

A firewall protects the internal networks of an organisation against unauthorised penetration from outside. When routing a VoIP network through a firewall, some performance degradation may result. If for practical reasons you must route the VoIP network through a firewall, refer to "A1.3 Network Devices" for more details.

Using the KX-TDA0490 with Other KX-TDA Series VoIP Gateway Cards

When using the KX-TDA0490 in a network that contains other KX-TDA series VoIP Gateway Cards, keep in mind the following points:

1.Making and Receiving Calls

Calls can be made and received between the KX-TDA0490 and other KX-TDA series VoIP Gateway Cards. However, the KX-TDA0480 requires a special setting to be able to communicate with the KX-TDA0490 on the network. Refer to "D1 Considerations in Installation" for more details.

2.Using QSIG Services

All QSIG services available with the PBX can be used between the KX-TDA0490 and KX- TDA0484/KX-TDA3480. However, CLIP service is the only available QSIG service between the KX-TDA0490 and KX-TDA0480.

8 Getting Started

1.2 Network Devices and Numbering Plan

1.2.2Numbering Plan Example

There are 2 methods to plan your numbering system, as follows:

	In addition to the destination number, the caller dials the unique PBX code of the
PBX code	PBX to which the called party is connected. Therefore, extension numbers at
method	separate PBXs in the network can overlap. For example, each PBX in the
	network can have an extension whose number is 201.
	The caller dials only the destination number of the called party to call through
	PBXs at different locations (hence there are fewer digits to dial than with the PBX
Extension	code method). To employ the extension number method, no 2 PBXs can have
number method	extensions sharing the same number. For example, if one PBX in the network
	has an extension whose number is 201, no other PBX can have an extension
	with the same number (201).

This section provides a network numbering mechanism using the PBX code method based on the previous example diagram. Configure your network referring to this example.

Note

An example using the extension number method is provided in "B Alternative Numbering Plan Example".

IP Addressing Information

IP addressing information is typically supplied by a network administrator. Consult your network administrator for specific values.

	Los Angeles	Chicago	Description
	Office	Office
			Identifies the location of each VoIP Gateway
Card IP Address	200.45.11.35	199.176.64.41	Card in the network during VoIP
			communications. A unique IP address must
			be assigned to each card.
			Identifies the IP address of the primary
Default Gateway	200.45.11.1	199.176.64.1	gateway (typically a router or similar device)
Address			that exchanges IP packets with the other
			gateways on the VoIP network.
			Defines which digits of an IP address are
			used for the network address and the host
Subnet Mask	255.255.255.0	255.255.255.0	address at each network location. A card IP
Address			address must fall within the same subnet as
			that of the default gateway (e.g., router) that
			is connected to the card.

Getting Started	9

1.2 Network Devices and Numbering Plan

PBX Numbering Information

PBX numbering information is necessary to set up phone numbers for a VoIP network. Set the numbers conforming to existing PBX numbering systems.

		Los Angeles	Chicago	Description
		Office	Office
				A unique number (ranging from 1 to 7 digits)
				assigned to identify each PBX within a
				network.
	PBX Code	35	41	In this example, for convenience, each PBX
				code corresponds to the last portion of the
				IP address of its card; that is, because the
				Los Angeles office card has the IP address
				200.45.11.35, Los Angeles PBX code is 35.
	TIE Line Access	7	7	An access number to use the TIE line
	Number			service.
	PSTN Trunk Number	9	9	An access number to seize a local PSTN
				trunk.
	Extension Number	200 to 299	300 to 399	A number assigned to each extension.
	Fax Extension	500 to 599	600 to 699	A number assigned to each fax extension.
	Number

Dialling Examples

The VoIP network allows you to access the PBX at one location from another to establish: (1) an extension call, or (2) an outside call through the local PSTN as if you are calling from the same area.

Calling from Los Angeles to Chicago

To extension 301 via VoIP network

	TIE line	Chicago	extension no.
	access no.	PBX code
	Dial 7.	Dial 41.	Dial 301.

To local telephone [phone] via VoIP network through local PSTN

	TIE line	Chicago	Chicago PBX	phone no.
	access no.	PBX code	PSTN trunk no.
	Dial 7.	Dial 41.	Dial 9.	Dial 123-4567.

Calling from Chicago to Los Angeles

To extension 201 via VoIP network

	TIE line	Los Angeles	extension no.
	access no.	PBX code
	Dial 7.	Dial 35.	Dial 201.

10 Getting Started

1.2 Network Devices and Numbering Plan

To local telephone [phone] via VoIP network through local PSTN

	TIE line	Los Angeles	Los Angeles PBX	phone no.
	access no.	PBX code	PSTN trunk no.
	Dial 7.	Dial 35.	Dial 9.	Dial 456-7890.

PBX Connection Information

PBX connection information is created by combining IP Addressing Information and PBX Numbering Information. Referring to the sample below, create your own PBX connection information.

Leading Number:

A number composed of the PBX code followed by the first digit of the destination number. See the example on the right.

Remaining Digits:

Los Angeles extensions

Leading No. Remaining Digits

352+00 to 99

The maximum number of digits to be dialled following the leading number to access the destination. (However, for example, setting the remaining digits to 7 does not mean that the user must dial all 7 digits when making a call.) See the example on the right.

Card IP Address:

PBX Code First digit of	Remaining digits
the extension	of the extension
number	number

The IP address of each card in the network (as the access destination).

	Los Angeles Office (PBX Code: 35)			Chicago Office (PBX Code: 41)
	Extn.	FAX Extn.	PSTN	Extn.		FAX Extn.		PSTN
			Access					Access
Leading Number	352	355	359	413		416		419
Remaining Digits	2	2	7	2		2		7
Card IP Address		200.45.11.35			199.176.64.41

Getting Started	11

1.2 Network Devices and Numbering Plan

1.2.3Numbering Plan Summary

Print this page and write down your network information in the space provided below for each card in the network. Consult your network administrator to fill in the shaded entries.

Local Telephone:

Extension Number:

G3 Fax Extension Number:

PSTN

(Public Switched

Telephone Network)

Card IP:	Subnet Mask:

PBX Code:

PSTN Trunk Number: Default Gateway IP:

TIE Line Access Number:

IP Network

IP Address

Card IP Address

Default Gateway IP Address

Subnet Mask Address

PBX Numbering

PBX Code

TIE Line Access Number

PSTN Trunk Number

Extension Number

Fax Extension Number

PBX Connection

Extensions

Fax Extensions

PSTN Access

Leading Number

Remaining Digits

Card IP Address

12 Getting Started

Section 2

Installing in the PBX

This section describes the physical installation process of the VoIP Gateway Card covering the following topics: (1) installing the card in the PBX, and (2) connecting the card to a network device using a Category 5 (CAT5) Ethernet cable.

Getting Started	13

2.1 Installation

2.1Installation

2.1.1Names and Locations

LEDs

RJ45 (10BASE-T/100BASE-TX Full Duplex)

Indication Light (LED)

When the VoIP Gateway Card is operating, each LED should show the status identified in bold-face letters under normal conditions.

	Indication	Colour		Description
			Card status indication
			•	OFF: Power Off
	CARD	Green/Red	•	Green ON: Normal (all ports are idle)
	STATUS		•	Green Flashing (60 times per minute): Normal (a port is in use)
			• Red ON: Fault (includes reset)
			• Red Flashing (60 times per minute): Out of Service
			On-line status indication
			• ON: On-line mode
			• OFF: Off-line mode
	ONLINE	Green	•	Flashing: Maintenance mode
			Note
				If the LINK indicator is OFF, the ONLINE indicator will also be
				OFF.
			Alarm indication
	ALARM	Red	•	ON: Alarm
			•	OFF: Normal
			VoIP (H.323) process indication
	VoIP BUSY	Green	•	OFF: VoIP process inactive
			• ON: VoIP process active

14 Getting Started

2.1 Installation

Indication	Colour		Description
		Link status indication
LINK	Green	•	ON: Normal connection
		•	OFF: Connection error
		Data transmission indication
DATA	Green	•	ON: Data transmitting
		• OFF: No data transmitted

2.1.2Installing the VoIP Gateway Card in the PBX

Install the VoIP Gateway Card in a free slot of the PBX.

Note

The illustrations of the PBX shown in the installation procedure are based on the KX-TDA600.

1.Insert the card along the guide rails.

Guide Rail

Getting Started	15

2.1Installation

2.Holding the card as shown below, push the release lever in the direction of the arrow so that the card engages securely with the connector on the back board.

Back Board

Release Lever

3.Turn the 2 screws clockwise to fix the card in place.

Screws

Note

Make sure the screws are tightened to earth the card securely.

16 Getting Started

2.2 Cable Connection

2.2Cable Connection

Use a Category 5 (CAT5) Ethernet cable (10BASE-T/100BASE-TX) with an RJ45 connector to connect the VoIP Gateway Card to a network device.

When connecting the card to a switching hub, use an Ethernet straight cable; when connecting directly to a router or PC, use an Ethernet cross cable.

Note

Use only CAT5 Ethernet cable for connection.

2.2.1Attaching a Ferrite Core to the Cable

When connecting the VoIP Gateway Card to a network device, first attach a ferrite core (included with the card) to the cable.

1.Wrap the cable once around the ferrite core, leaving 5 cm between the ferrite core and the connector.

2.Close the case of the ferrite core.

5 cm

If you need to open the ferrite core, use a flathead screwdriver to unlatch the case of the ferrite core.

Getting Started	17

2.2 Cable Connection

2.2.2Connection for Programming

When assigning a new IP address to the VoIP Gateway Card for the first time, connect a PC directly to the card using an Ethernet cross cable.

1.Connect the Ethernet cable to the RJ45 connector of the card.

2.Connect the other end of the cable to the PC.

RJ45

Ethernet Cross Cable

PC

18 Getting Started

2.2 Cable Connection

2.2.3Connection to the LAN

Do not connect the VoIP Gateway Card to the LAN unless it has been assigned an IP address for actual VoIP operations on the network. Doing so may result in the default IP address of the card overlapping with an existing IP address on the LAN, or cause network failure.

1.Connect the Ethernet cable to the RJ45 connector of the card.

2.Connect the other end of the cable to the remote LAN equipment.

Connecting to a switching hub

RJ45

Router

Switching Hub

Ethernet Straight Cable

PC

Notes

•Make sure to connect to a switching hub. Do not connect to a repeater hub, as this will result in degradation in speech quality.

•Also, make sure to set the port of the switching hub that connects to the card to operate under "Auto Negotiation" mode. This will help assure error-free communication between the card and the switching hub.

Connecting directly to a router

RJ45

Ethernet Cross Cable

Router

Getting Started	19

2.2 Cable Connection

20 Getting Started

Section 3

Programming the VoIP Gateway Card

One way of setting up a VoIP network for the first time is to go through the whole programming process of a VoIP Gateway Card at one location in the network, then start programming the other cards at different locations.

Based on the theoretical network illustrated previously in this manual, this section demonstrates the procedure to programme the cards in the Los Angeles and Chicago offices.

Getting Started	21

3.1 Preparations

3.1Preparations

A web programming utility called the IP-GW16 Maintenance Utility is available for programming of the VoIP Gateway Card.

For a complete discussion of web programming, refer to the VoIP Gateway Card Programming Guide.

System Requirements

•The IP-GW16 Maintenance Utility requires Microsoft® Internet Explorer 5.0 or above.

Trademarks

•Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

•All other trademarks identified herein are the property of their respective owners.

•Screen shots reprinted with permission from Microsoft Corporation.

3.1.1Preparing the PC

To prepare for programming using the IP-GW16 Maintenance Utility, configure your PC by (1) assigning an IP address that belongs to the same network as that of the VoIP Gateway Card, and (2) choosing the appropriate options for the Internet properties.

Note

The procedure below is based on the Windows XP operating system as an example.

1. Open Internet Protocol (TCP/IP) Properties from the Start menu.

2. a. Click Use the following IP address.

b. In the IP address box, type 192.168.1.100.

This is an example entry for the case when the card has the default IP address (192.168.1.200).

c. In the Subnet mask box, type 255.255.255.0. d. Click OK.

3. a. Start Internet Explorer from the Start menu. b. Click Internet Options from the Tools menu.

22 Getting Started

3.1 Preparations

4.a. Click the Connections tab.

b.Click Never dial a connection.

c.Click LAN Settings.

5.a. Click to clear all check boxes. b. Click OK.

Your PC is now ready for programming through direct access to the card.

Notice When Programming the Card through an IP Network

When the card is put in actual operation on an IP network, you can access and programme the card through the network. However, if the network has a proxy server installed, you must apply appropriate proxy settings to your PC. In this case, follow the steps below in substitution for step 5 above:

5. Click Advanced.

Getting Started	23

3.1 Preparations

6.a. Under Do not use proxy server for addresses beginning with:, type the IP address of the card.

b.Click OK.

Your PC is now ready for programming the card through an IP network.

24 Getting Started

3.2Programming the VoIP Gateway Card in the Los Angeles Office

3.2Programming the VoIP Gateway Card in the Los Angeles Office

Based on the example network in "1.2 Network Devices and Numbering Plan", this section demonstrates the procedure to programme a VoIP Gateway Card for use in the Los Angeles office, as the first step of setting up a VoIP network. VoIP communications between the 2 offices will be possible when the cards, as well as the PBXs, in both offices are fully programmed.

The procedure to programme the card in the Chicago office is given in "3.3 Programming the VoIP Gateway Card in the Chicago Office". In addition, the procedure to programme the PBX in the Los Angeles office is given in "4.1 Programming the PBX in the Los Angeles Office".

3.2.1Starting the IP-GW16 Maintenance Utility

Make sure that a PC is connected directly to the VoIP Gateway Card with an Ethernet cross cable (see "2.2.2 Connection for Programming").

The card should not be connected to the LAN at this point.

1. Start Internet Explorer from the Start menu.

2. a. In the Address box of Internet Explorer, type http://192.168.1.200 (default IP address of the card).

b. Press the ENTER key on the keyboard.

Notes

• If you cannot see the log-in screen, return to "3.1.1 Preparing the PC" and confirm that your PC has been configured appropriately.

• If you forget the IP address, you must initialise the card to the default setting (see "C1 Initialising the VoIP Gateway Card").

3. a. In the Username box, type Administrator

(default user name).

b. In the Password box, type Administrator

(default password).

c. Click LOGIN.

Note

If you forget the user name or password, you must initialise the card to the default setting (see "C1 Initialising the VoIP Gateway Card").

Getting Started	25

3.2 Programming the VoIP Gateway Card in the Los Angeles Office

The main menu appears.

Note

For readability of the text on the screen, it is recommended that you adjust the text size of Internet Explorer to below medium.

Note

If you finish a programming session without logging out from the card (e.g., quitting Internet Explorer, or returning to the log-in screen with the "Back" button of Internet Explorer), you cannot log in again for the period of time specified by the parameter Programming Auto Disconnect Time (default: 10 min).

For the log-out procedure and Programming Auto Disconnect Time setting, refer to "2.5.2 Log Out" and "2.3.2 Maintenance Settings" of the VoIP Gateway Card Programming Guide, respectively.

26 Getting Started

3.2Programming the VoIP Gateway Card in the Los Angeles Office

3.2.2Changing the Status of the VoIP Gateway Card

When programming the VoIP Gateway Card, place the card in the "STOP" status.

1. Click 2.1 Change RUN/STOP status in the main menu.

2. a. Click STOP for Status after changing. b. Click OK.

3. Click OK.

4. Click OK.

Getting Started	27

3.2 Programming the VoIP Gateway Card in the Los Angeles Office

3.2.3Assigning the IP Address

When programming the VoIP Gateway Card for the first time, a new IP address must be assigned. Once this is done and the card is on-line, it will be able to communicate with the other cards over the VoIP network.

The specific setting values are based on the table under "IP Addressing Information" in "1.2.2 Numbering Plan Example".

1. Click 1.1 Network Settings, General in the main menu.

2. a. In the IP Address box, type 200.45.11.35.

b. In the Subnet Mask box, type 255.255.255.0. c. In the Default Gateway box, type 200.45.11.1. d. Click OK.

3. Confirm your entry, and then click OK.

Note

For more details about IP address assignment, refer to "2.2.1 Network Parameters" of the VoIP Gateway Card Programming Guide.

28 Getting Started

3.2Programming the VoIP Gateway Card in the Los Angeles Office

3.2.4Assigning the Hunt Pattern

The hunt pattern determines how to route incoming calls through the VoIP Gateway Card to the PBX.

1. Click 1.5 Hunt Pattern (for Incoming Calls) in the main menu.

2. a. In the Hunt Pattern No. box, type 1.

A hunt pattern will be created with this numbering.

b. In the Receive Leading Number box, type 35

(PBX code).

c. Click ENTRY. d. Click OK.

Getting Started	29

3.2Programming the VoIP Gateway Card in the Los Angeles Office

3.Confirm your entry, and then click OK.

Note

For more details about hunt pattern assignment, refer to "2.2.5 Hunt Pattern Parameters" of the VoIP Gateway Card Programming Guide.

30 Getting Started