HP Networking Product Warranty & Support Summary1 (July 2012)
Products
Warranty2 |
Advance |
replacement |
|
duration |
delivery4 |
|
Technical
Support1 Software/OS
(Phone/Email/ Releases6
Electronic Case)
Switches
Wireless LAN
Routers |
Additional Networking Products Management
Modular
125xx, 105xx, 95xx, 75xx
82xxzl, 54xxzl, 42xxvl
Fixed-configuration
59xx/AF, 583x/AF, 582x/AF
66xx, 62xx/yl, 581x/AF, 580x/AF, 55xx, 51xx, 48xxG, 45xx/G, 42xx/G, 38xx,
36xx, 35xx/yl, 31xx, 29xx/al, 281x, 26xx, 25xx/G
Smart Managed
1910, 181x, 17xx
190x
IntelliJack Switches
Unmanaged
21xx, 1410, 1400
1405
Indoor Access Points
MSM4xx, MSM3xx, M2xx , M110
WA2xxx, 95xx, 91xx, 87xx, 77xx
Controllers
MSM765 zl5
MSM720
MSM760, MSM710
HP RF Manager Controller
WXxxxx
Other Access devices
MSM4xx-R, MSM3xx-R Outdoor Access Points
M111 Wireless Client Bridge
HP 802.11a/b/g Workgroup Bridge
HP 802.11a Integrated Bridge and Access Point
MSM317 Wireless Access Devices
MSM415 RF Security Sensor
30xx Wireless Switch
Routers
88xx, 66xx
MSR9xx, MSR50, MSR30, MSR20
V1xx Wireless Routers
Network Management
Intelligent Management Center
PCM+ Network Management (IDM, MM & NIM)(Purchased after February 1, 2009)
PCM+Network Management (IDM, MM & NIM)(Purchased before February 1, 2009)
AllianceONE Products
HP AllianceONE Services/Advanced/Extended Services zl modules5
HP Threat Management Services zl Module5
Sangoma Voice Cards
HP Voice Products
VCX voice and communication products
41xx, 35xx, 31xx IP phones
Other Software
Premium License (When purchased separately for 82xx,E66xx, 54xx & 35xx switches)
HP Security Appliances
F5000, F/S1000-A/E/S VPN Firewall, U200-A/C/M/S/CS UTM
HP Transceivers
X244, X242, X132, X131, X129, X122, X121, X119, X112, X111
X240, X170, X160, X140, X135, X130, X125, X124, X120, X115, X114, X110
1 year |
|
10 days |
|
1 year |
|
As long as owned6 |
Lifetime3 |
|
NBD |
|
As long as owned3 |
|
As long as owned6 |
1 year |
|
10 days |
|
1 year |
|
As long as owned6 |
|
|
|
||||
Lifetime3 |
|
NBD |
|
As long as owned3 |
|
As long as owned6 |
Lifetime3 |
|
NBD |
|
As long as owned3 |
|
As long as owned6 |
|
|
|
||||
|
|
|
||||
3 years |
|
NBD |
|
3 years |
|
As long as owned6 |
3 years |
|
NBD |
|
3 years |
|
As long as owned6 |
Lifetime3 |
|
NBD |
|
As long as owned3 |
|
N/A |
|
|
|
||||
3 years |
|
NBD |
|
3 years |
|
N/A |
Lifetime3 |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
|
|
|
||||
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
Lifetime3 |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
|
|
|
||||
Lifetime3 |
|
NBD |
|
As long as owned3 |
|
As long as owned6 |
1 year |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
1 year |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
1 year |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
|
|
|
||||
1 year |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
Lifetime3 |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
Lifetime3 |
|
NBD |
|
1 year |
|
1 year (bug fix only) |
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
|
|
|
||||
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
3 years |
|
NBD |
|
3 years |
|
As long as owned6 |
90 days |
|
N/A |
|
90 days |
|
90 days(bug fix only) |
|
|
|
||||
|
|
|
|
|
|
As long as owned |
90 days |
|
N/A |
|
1 year |
|
(bug fix only for licensed |
|
|
|
version) |
|||
|
|
|
|
|
|
|
|
|
|
|
|
|
1 year (All releases) |
90 days |
|
N/A |
|
As long as owned3 |
|
As long as owned6 |
Lifetime5 |
|
NBD |
|
As long as owned5 |
|
As long as owned5 |
|
|
|
||||
Lifetime5 |
|
NBD |
|
As long as owned5 |
|
As long as owned5 |
Lifetime5 |
|
NBD |
|
As long as owned5 |
|
As long as owned5 |
1 year |
|
30 days |
|
90 days |
|
90 days(bug fix only) |
|
|
|
||||
1 year |
|
30 days |
|
90 days |
|
90 days(bug fix only) |
|
|
|
|
|
|
As long as owned6 |
|
|
|
|
|
|
|
N/A |
|
N/A |
|
1 year |
|
(Maintenance releases only) |
|
|
|
|
|
|
1 year (All releases) |
1 year |
|
30 days |
|
1 year |
|
As long as owned6 |
|
|
|
||||
Lifetime3 |
|
NBD |
|
As long as owned3 |
|
N/A |
|
|
|
||||
1 year |
|
30 days |
|
1 year |
|
N/A |
|
|
|
|
|
|
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1)Warranties and support listed are included in the purchase price of HP products. Warranty technical support is provided during local HP business hours. Extended coverage services are available for purchase. Upon transfer of product from bona fide end user to bona fide end user, warranty may be enforced by transferee. See product’s Hewlett-Packard Limited Warranty Statement for details.
2)Includes coverage of any built-in fans and power supplies for the entire warranty period. Removable power supplies, modules and accessories such as antennas, fans, power cords, etc. may have different warranty coverage than the host device. See the HP Networking Warranty Coverage Quick Reference at www.hp.com/networking/warrantyquickref for more details.
3)For as long as you own the product. You may be required to provide proof of purchase or lease as a condition of receiving warranty service.
4)Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time. In some countries and regions and under certain supplier constraints, response time may vary. Contact your local HP service organization for response time availability in your area. NBD=Next Business Day.
5)Hardware warranty, technical support and all software releases provided for hardware and the ONE Service OS only, when and if available, for as long as you own the product. See product specific documentation for application support. 5 year warranty on the disk drive in the HP Alliance One Advanced Services and Services zl Modules, HP Threat Management Services zl Module, HP AllianceOne Ext zl Mod w/Rvrbd Stlhd, HP MSM765zl Mobility Controller, HP Surv Brch Com zl Mod pwrby Msft Lync.
6)Includes all software/OS releases offered for the specific products listed above, when and if available, for as long as you own the product, except where noted. Some software releases may require additional hardware to be installed.
The most current version of this document is available at www.hp.com/networking/warrantysummary HP Networking product warranty policy details are available at www.hp.com/networking/warranty Information on services for HP Networking products can be found at www.hp.com/networking/services
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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