Blackberry Q5 Instruction Manual

Download

Page 1

BlackBerry Q5 Smartphone

Version: 10.2.1

User Guide

Page 2

Published: 2014-01-28

SWD-20140128075908658

Page 3

Contents

Get started.....................................................................................................................................................5

Getting to know your device............................................................................................................................5

Device Switch.............................................................................................................................................. 47

Display........................................................................................................................................................ 56

Search.........................................................................................................................................................59

Phone..........................................................................................................................................................61

BBM Video.................................................................................................................................................. 71

Sounds, notifications, and ring tones............................................................................................................ 73

Change the notification settings for Level 1 alerts..........................................................................................75

View and respond to Instant Previews...........................................................................................................76

About Lock Screen Notifications...................................................................................................................77

Troubleshooting: Ring tones, sounds, and alerts...........................................................................................77

Messages.................................................................................................................................................... 79

BlackBerry Hub........................................................................................................................................... 79

joyn for BlackBerry 10 devices................................................................................................................... 105

Passwords and security..............................................................................................................................108

Security.....................................................................................................................................................108

Work space and BlackBerry Balance..........................................................................................................123

BlackBerry ID............................................................................................................................................ 128

Password Keeper.......................................................................................................................................131

Media........................................................................................................................................................136

Camera..................................................................................................................................................... 136

Pictures.....................................................................................................................................................142

Music........................................................................................................................................................ 147

Videos....................................................................................................................................................... 154

Page 4

BlackBerry Story Maker............................................................................................................................. 158

Media sharing............................................................................................................................................160

Maps and locations....................................................................................................................................162

Maps.........................................................................................................................................................162

Location services....................................................................................................................................... 166

Compass................................................................................................................................................... 168

Applications and features...........................................................................................................................170

Remember................................................................................................................................................ 170

Calendar....................................................................................................................................................175

Contacts....................................................................................................................................................188

Clock.........................................................................................................................................................199

Calculator..................................................................................................................................................206

Browser.....................................................................................................................................................207

Smart Tags................................................................................................................................................ 215

Voice Control............................................................................................................................................. 219

Games.......................................................................................................................................................224

Organizing apps.........................................................................................................................................226

Documents and files.................................................................................................................................. 229

File Manager..............................................................................................................................................229

Storage space and media card................................................................................................................... 233

Settings and options.................................................................................................................................. 240

Connections.............................................................................................................................................. 240

Software Updates...................................................................................................................................... 259

Language.................................................................................................................................................. 260

Keyboard and typing..................................................................................................................................261

Battery and power..................................................................................................................................... 269

Accessibility.............................................................................................................................................. 275

BlackBerry Link features on your device.....................................................................................................284

Legal notice...............................................................................................................................................288

Page 5

User Guide Get started

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2.1

This software update introduces great new features to help you be more productive, and more in control. Discover more ways to prioritize your communications, read web content offline, customize menus, download Android apps, and monitor the battery power level so you can be more productive for longer.

BlackBerry Hub

The BlackBerry Hub now features customizable notifications, the ability to filter the message list using a pinch gesture, and the ability to compose messages in plain text or rich text.

For more information, see BlackBerry Hub and Sounds, notifications, and ring tones.

BlackBerry Keyboard

If you often need to type in more than one language, the keyboard allows you to switch languages quickly by using the comma (,) key. You can turn on or turn off this feature on the Language and Input settings screen.

For more information, see Keyboard and typing.

Music

An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark stations as favorites, and listen to the radio using a wired headset or the speakerphone.

For more information, see Music.

Page 6

User Guide Get started

Calendar

You can view a specific date in the calendar by tapping the top of the screen and selecting a date. You can use existing calendar information to create follow-up meetings, and with the Cisco WebEx Meetings app installed, you can schedule WebEx meetings.

For more information, see Calendar.

Contacts

When you save a contact, you can select the account that you want to save it to, and you can move contacts between accounts. You can create groups within your contacts so that you can easily send messages to everyone in the group, set up meetings, and share files. For each of your contacts, you can set unique notifications for phone calls and different types of messages, including BBM, email, text, and other social feeds.

For more information, see Contacts and Sounds, notifications, and ring tones.

Phone

You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide your finger to the right to decline a call. You can assign speed dial keys to your contacts and call them directly from the home screen, and you can make calls by typing the contact's name.

For more information, see Phone.

BlackBerry Browser

Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and can’t access the data in your work space. Download apps that you trust. Your device doesn’t check the integrity of the APK files that you download.

For more information, see Browser and see Getting to know your device.

Settings

You can set up your device to use a picture password instead of a traditional password. You can specify which options appear in the Quick Settings menu that appears when you swipe down from the top of the home screen. You can also specify the order of these options, and switch between your personal space and work space from the Quick Settings menu.

Page 7

User Guide Get started

From the Device Monitor screen, you can view how much storage space and battery power each of your apps is using. You can see information about CPU, memory, and mobile network or Wi-Fi network usage.

For more information, see Security, Getting to know your device and Battery and power.

Introducing BlackBerry 10: Overview

Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your minimized apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.

BlackBerry Hub

The BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM chats, and instant messages. With a single gesture from any screen, you can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events.

You can filter the types of messages that appear in the BlackBerry Hub, as well as show message attachments that you receive. You can set prioritization rules for messages (for example, messages from people who are attending an upcoming meeting with you) to show the most important messages and notifications in the BlackBerry Hub.

With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.

For more information, see BlackBerry Hub and Sounds, notifications, and ring tones.

BlackBerry Keyboard

Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. Suggested words are displayed above the BlackBerry Keyboard. Simply tap the word you want to use.

You can use individual keys to quickly do tasks such as reply to a message, go to a specific calendar view, or zoom in on a webpage. You can do many tasks by simply typing from the home screen. For example, you can send an email message or post a tweet.

For more information, see Keyboard and typing.

BBM Video with Screen Share

Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE, and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon.

Page 8

User Guide Get started

You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.

For more information, see BBM Video.

Camera

Your device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot. And from the camera, you can peek at the last picture that you took to see if you captured what you wanted.

For more information, see Camera.

BlackBerry Story Maker

BlackBerry Story Maker allows you to combine your pictures, videos, and music into an HD movie that you can view later and quickly share with others through an email, a text message, social networking accounts, and more. You can select a song for background music, add intro titles and end credits, and apply themes. When you save a BlackBerry Story Maker video and close the app the video continues to save in the background.

For more information, see BlackBerry Story Maker.

BlackBerry Remember

A combination of memos and tasks, the BlackBerry Remember app helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device. You can assign a time and date to indicate when an item is due or when you want to return to the item, and those items appear in the Calendar app and the BlackBerry Hub calendar notifications.

For more information, see Remember.

Contacts

The Contacts app contains details about the contact, the updates and company news from the contact’s social network, and the events that you and the contact have in common. You can filter your contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.

For more information, see Contacts.

Page 9

User Guide Get started

Calendar

The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. Using the account settings, you can add web calendars to the device by subscribing to ICS feeds. You can filter your calendar events for each of your social networking accounts. From a reminder notification, you can send a message to the meeting organizer or all attendees. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.

For more information, see Calendar.

BlackBerry Browser

The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a few gestures. Viewing your browsing history is also just a few quick taps away. You can view webpages in Reader mode to remove distracting clutter, and invert the colors to display white text on a black background.

For more information, see Browser.

Share, stream, or display your media files

With just a few taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment.

For more information, see Media sharing.

Picture editing

You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.

For more information, see Pictures.

Video editing

You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.

For more information, see Videos.

Page 10

User Guide Get started

You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.

For more information, see Search.

Voice Control

The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.

For more information, see Voice Control.

BlackBerry World

Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with just a few gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos. Parental controls let you hide content that you don't want children to access.

NFC and Smart Tags

Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.

For more information, see NFC and Smart Tags.

BlackBerry Balance

Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.

Page 11

User Guide Get started

For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?

•

In many apps, you can tap Back to return to the previous screen.

• To minimize an app and return to the home screen, swipe up from the bottom of the screen.

How do I get to the menu?

There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.

Page 12

User Guide Get started

How do I change my settings and options?

Do any of the following:

• To change the settings in an app, swipe down from the top of the screen. Tap .

• To see other options in many apps, tap .

• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap

Settings.

Page 13

User Guide Get started

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

Page 14

User Guide Get started

Where are the phone keys and my notification profiles?

• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

•

You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .

• You can set custom ring tones for contacts in the Contacts app.

• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications.

• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your finger from the screen once the circle covers .

• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your finger from the screen once the circle covers .

Page 15

User Guide Get started

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.

How do I edit or move text?

There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.

Select text

Touch and hold a character or word.

• To cancel your selection, tap anywhere on the screen.

• To change your text selection, drag the handles.

Move text

1. Press and hold your finger on a word or in a text field.

2. Release your finger from the screen. A menu with text editing options appears.

3. Tap an option.

: If you aren't sure what a menu icon means, press and hold the icon to see what it does. Slide your finger off the icon to

Tip

avoid selecting it.

Page 16

User Guide Get started

Insert the cursor

1. Tap a word or text field to show the cursor.

2. • To move the cursor to another spot, drag the circle.

• To move the curosor one character at a time, tap the top, bottom, left or right of the circle.

3. Insert text where you place the cursor.

Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.

Where are my tasks, memos, and voice notes?

• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?

Page 17

User Guide Get started

In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text message, you can also type mypin to display your PIN.

How do I find my own phone number?

On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen , swipe down and your phone number will appear at the top of the screen. In an email or text message, you can also type

to display your phone number.

Where is Password Keeper?

The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.

Where can I find details about my device OS and hardware?

On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.

mynumber

How do I search?

If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .

What is BlackBerry Link?

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Home screen, keys, and icons

Your device at a glance

Page 18

User Guide Get started

Home screen at a glance

Page 19

User Guide Get started

Application icons

Icon Description

BlackBerry Hub

Access all of the messages and notifications that you receive from your different accounts from one convenient location.

Contacts

Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.

Browser

View webpages more easily using the reader mode, and share webpages quickly with your contacts.

Calendar

View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.

BBM

Chat in real time by using text or video, and share files with up to 30 BBM contacts.

Page 20

User Guide Get started

Icon Description

Text Messages

Send and receive SMS and MMS messages, if provided as part of your wireless service plan.

BlackBerry World

Download, buy, rate, and review apps, games, music, and videos.

Remember

A productivity app for collecting and categorizing the information you want to remember.

Docs To Go

Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.

Pictures

View, edit, and share pictures that you take with the Camera app or that are saved on your device.

Music

Share your music quickly and easily with your contacts. Wirelessly play your music on home entertainment equipment.

Videos

View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment.

Story Maker

Create and share a movie that you make using pictures, videos, and music on your device.

Facebook

View your Facebook notifications, upload photos and videos, and check in to Places.

Twitter

Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.

Build and connect with your professional network and get access to ideas and opportunities for your career.

Maps

Search for places, get turn-by-turn directions, and save favorite places.

Page 21

User Guide Get started

Icon Description

Games

Find games to download and play. Add your friends so that you can view their games or challenge them to a game.

YouTube

Share your videos with friends, family, and the world.

Voice Control

Speak your commands to make a call, send messages, search the Internet, and more.

Clock

Track the time using a world clock, stopwatch, timer, and alarm clock.

Calculator

Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.

Compass

Navigate using the compass, or let the compass connect to satellites to find your location.

File Manager

View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.

Smart Tags

Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together.

Settings

Change the settings for network connections, accounts, display, language, and more.

Adobe Reader

View PDF files on your device and share them with others over email, BBM, and more.

Phone

Place conference calls, check voice mail, or move a call to BBM Video.

Camera

Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.

Setup

Page 22

User Guide Get started

Icon Description

Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.

Help

Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.

Icon Description

Email message

Text message

BBM message

Facebook message

Twitter message

LinkedIn message

Phone call

Notification messages from apps and services such as BlackBerry World

Page 23

User Guide Get started

Setup and activation

Inserting the micro SIM card and media card Insert the micro SIM card

CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.

Open the door on the left side of your device.

Insert the micro SIM card.

Page 24

User Guide Get started

3. Press the door back into place.

Insert a media card

Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device.

A media card is optional. If a media card is included, it might already be inserted.

Open the door on the left side of your BlackBerry device.

Insert the media card (microSD card).

Page 25

User Guide Get started

3. Press the door back into place.

Set up your device

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup icon on the home screen.

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

You can use the Setup app to:

• Add your email, BBM, instant messaging, and social networking accounts

• Set up your payment options for purchases you make from the BlackBerry World storefront

• Transfer data from a device running BlackBerry 7 or 7.1

• Customize and personalize your device settings

• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

If you already added an account to your device, tap to add another account.

Page 26

User Guide Get started

Add a personal email account

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next.

4. Enter the password for the account.

5. Tap Next.

6. Change any additional settings (for example, the types of content to sync with your device).

7. Tap Done.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.

1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.

2. Enter your account information.

• If necessary, change any sync settings.

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday Reminders drop-down list, tap a reminder option.

3. Tap Done. If necessary, tap Authorize.

Add a work account supported by BlackBerry Enterprise Service 10

If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.

Make sure you know the following from your administrator:

• Your username

• Your enterprise activation password

• Server name

On the Add Account screen, tap > Work Account.

2. Enter the username, activation password, and server address for your account.

3. Tap Done.

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Page 27

User Guide Get started

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,

tasks, and notes associated with the account are synced with your BlackBerry device.

On the Add Account screen, tap > Microsoft Exchange ActiveSync.

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in

Sync Interval drop-down list, tap an option.

the

• To use your organization's VPN, set the VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.

3. Tap Next.

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated

with the account are synced with your BlackBerry device.

On the Add Account screen, tap > IBM Notes Traveler.

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the Use VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.

3. Tap Next.

Add a BlackBerry email account

If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.

Page 28

User Guide Get started

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next.

4. Enter the password for the account.

5. Tap Next.

6. On the Forwarding screen, complete the fields to add a forwarding email address.

7. Tap Next.

Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address. To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

• Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.

For more information, contact your administrator.

On the Add Account screen, tap > IMAP or POP.

2. Enter the account information.

• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option.

• To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount dropdown list, tap an option.

3. Tap Done.

Add a CalDAV or CardDAV account

Make sure you know the following information:

• Your username and password

• The email address associated with the account

• The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the Add Account screen, tap > CalDAV or CardDAV.

2. Enter the account information.

Page 29

User Guide Get started

3. Tap Done.

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

Learn how to switch devices using BlackBerry Link.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn

how to switch devices using a media card.

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device.

devices using BlackBerry Protect.

• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn

how to switch devices using the device switch app.

Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:

Learn how to switch

• Click Options > About.

• Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and

BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

access

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed

applications.

Page 30

User Guide Get started

2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.

What if I have contacts on my micro SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old micro SIM card, to make sure those contacts aren't lost, you might need to copy those

contacts to your old device before you back up your device data. Tip: To copy contacts from your micro SIM card to your old device's built-in media storage, in your contact list on your old

device, press the key > Micro SIM Phone Book. Press the key > Copy All To Contacts.

Power and charging

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.

Press the Power/Lock key on the top of your device.

To wake up your device, swipe up from the bottom of the device screen.

Page 31

User Guide Get started

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

• To restart your device, press and hold the Power/Lock key on the top of your device. Tap .

• To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.

CAUTION

With the BlackBerry logo ( ) facing up towards the front of the device, connect the cable in the USB port on your device and plug the charger into a power outlet.

: Other chargers might not provide adequate power and might damage your device.

Page 32

User Guide Get started

Tips: Charging your device

Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:

• Avoid using your device while it's charging to help it charge faster.

• Charge your device often, even when the battery charge isn't low.

• Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.

• Avoid leaving your device turned off with a low battery power level for an extended period of time.

• If your device has a removable battery and you aren't using your device for more than a few days, partially charge the battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power.

Lock or unlock your device

Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

To unlock the screen, swipe up from the bottom of the screen.

Unlock your device with a network unlock code

To obtain the unlock codes for your BlackBerry device, contact your service provider. Your device might be network locked which allows your device to make a mobile network connection with only your current

service provider. For example, if you want to use a micro SIM card from another service provider, you might need to enter an unlock code.

: To see the current service provider associated with your device, on the home screen, swipe down from the top of the

Tip

screen. Tap Settings > About > SIM Card.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Security and Privacy > SIM Card.

3. In the Phone Network Lock section, tap a locked item.

4. When prompted, enter the unlock code.

Page 33

User Guide Get started

CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only. For assistance, contact your service provider.

Lock your work space

If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data on your device.

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.

Tap Balance > Set Password. Type a password.

2. On the home screen, swipe down from the top of the screen.

• To immediately lock your work space, tap .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.

Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted.

Lock your device with a password

Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use.

If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.

2. To lock your device, do one of the following:

• Press and hold the Power/Lock key on the top of your device. Tap .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap

• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.

To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When prompted, enter your device password.

Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.

Page 34

User Guide Get started

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub and the home screen, slide your finger left and right.

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Page 35

User Guide Get started

Select items

Do any of the following:

• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.

• To highlight an item without opening it, touch and hold the item.

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap additional items. To clear an item, tap it again.

Page 36

User Guide Get started

Zoom in to or zoom out from the screen

If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Move items from one place to another

1. On the home screen, touch and hold the item you want to move.

2. When the item starts to pulsate, slide your finger to where you want the item to be.

Page 37

User Guide Get started

Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.

Swipe up from the bottom of the screen.

: When you're done using your app, you can close it by tapping in the lower-right corner of the app.

Tip

View the BlackBerry Hub

You can peek at or open the BlackBerry Hub from anywhere on your BlackBerrydevice.

From the bottom of the screen, slide your finger up and to the right.

Page 38

User Guide Get started

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.

Show the menus

You can find additional features, options, and help by exploring the menus.

Do any of the following:

• To see the additional actions you can perform in an app, tap or .

• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.

• To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that particular app. If you are not in an app, you can see the device settings.

Page 39

User Guide Get started

Navigating within an Android app

Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.

Do any of the following:

• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.

• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left.

Personalizing your device

Customize your device settings

Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do.

1. On the home screen, swipe down from the top of the screen.

Tap Settings.

For more information about a particular setting, see the Help.

Page 40

User Guide Get started

Customize your Quick Settings

The settings menu that you access by swiping down on the home screen is designed to show the settings you use most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn on the flashlight!

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Quick Settings

• To add or remove items from your quick settings, select or clear the checkboxes.

• To change the positions of items in your quick settings, tap . Touch and hold the item you want to move. Drag the item to a different location and release your finger. Tap Save.

Tip: If you have a lot of quick settings items, you can swipe right or left to see them all.

Download and buy apps, games, music, and videos

Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.

1. In the BlackBerry World storefront, tap an item.

2. In the upper-right corner of the screen, tap the button with the price displayed on it.

3. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment method.

4. Tap Purchase.

: To share an app, game, album, song, or video, tap . To share an app with someone using NFC technology, on the

Tip Details screen of the app that you want to share, align the backs of your devices.

Downloading and installing Android apps on your BlackBerry device

You can now get apps and games designed for Android smartphones and install them on your BlackBerry device! You can find and download Android apps and games from various third-party websites and mobile market apps. Most

websites and mobile market apps include an installation button that appears after you download an can also install an app file by opening it in the File Manager app on your BlackBerry device.

If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the File Manager app for .apk.

CAUTION:

Android app file. You

Page 41

User Guide Get started

Apps that you install from sources other than BlackBerry World have not been reviewed by BlackBerry. These apps might pose a risk to your device and personal data. You should only install apps from trusted sources.

While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).

If you don't want to accept these potential risks and limitations, you should not install apps from sources other than BlackBerry World.

Move an app around the home screen

You can move the app icons to different places on the home screen so they are where you want them to be. For instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when you're using your BlackBerry device with one hand, it's easier to open those apps.

1. On the home screen, touch and hold an app icon until all of the icons start to blink.

2. Drag the icon to a different location on the home screen and release your finger.

Change your sounds, notifications, or ring tones

In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound, Vibrate, LED, Instant Previews, or Volume settings.

Change your font size

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Display.

3. In the Font Size drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

1. Open a picture.

Tap > > Wallpaper.

Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as your wallpaper.

Page 42

User Guide Get started

Set an alarm

Tap .

2. Set the Alarm switch to On.

3. Touch and hold the dial outside of the clock face.

4. Slide the dial around the clock face to your desired time.

5. To save the alarm time, tap anywhere on the screen.

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for.

Bookmark a favorite webpage

On a webpage, tap > .

Overview of device settings

Item Description

Turn off all wireless connections.

Airplane Mode

• Get quick access to airplane mode to turn off all your connections.

Network Connections

Notifications

Main Volume

• Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering.

• Mute BlackBerry Keyboard sounds.

• Turn on vibrate mode.

• Turn off Instant Previews and LED notifications.

• Customize audio and visual notifications for specific apps.

• Adjust the overall volume on your device.

• Assign the volume keys.

• Turn on audio boost for use with your headphones.

Page 43

User Guide Get started

Item Description

• Add or change social networking and email accounts.

• You can also access advanced setup options such as

Accounts

IMAP and POP.

• Access settings you use frequently.

• Access these settings at any time by sliding your finger

Quick Settings

down from the top of the screen.

• Select wallpaper.

• Change your font.

Display

• Adjust screen brightness.

• Customize screen locking.

• Turn on or turn off text prediction, word substitution, and spell check.

Language and Input

• Change the language, region settings, and measurement system.

Turn on voice dictation and set voice recognition and feedback preferences.

Voice Control

BlackBerry Balance (if available)

BlackBerry Link

BlackBerry ID

BlackBerry Protect (if available)

Security and Privacy

Create or change a work space password. Delete only your work space and data from your device and leave your personal data intact.

Set up remote access to a computer for sharing documents and synchronizing media.

• View your current BlackBerry ID information.

• Sign in to your BlackBerry ID account.

• Change your BlackBerry ID password.

Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen.

• Create a device password.

• Encrypt your device data.

• Delete your device data.

Page 44

User Guide Get started

Item Description

• Change permissions for downloaded apps.

• Manage certificates.

• Create a micro SIM card PIN.

• Change the default app used to open a specific file type.

App Manager

• Monitor apps that are using your device's memory.

Connect to a device to wirelessly share media content.

Media Sharing (if available)

Change the time zone, time, and date.

Date and Time

• View the current software version running on your device.

Software Updates

• Check for software updates.

and

Storage and Access

Location Services

Payment Options

Accessibility

• Clear search history.

• Remove or prioritize apps that are searched.

• Extend device search to include an Internet search.

View available storage space and set up access to the files stored on your device, including USB connections, network identification, file sharing, Wi-Fi sharing, and password protection for sharing files.

• Choose whether apps can use your location data.

• Clear recent searches that you entered in the Maps application.

Add payment accounts and set preferred payment methods.

Change magnification, hearing aid, and TTY settings.

Page 45

User Guide Get started

Item Description

• Find general information about your device, such as hardware information, network details, and storage

About

space capacity.

• Identify your device PIN, software version, and model name.

• View your phone number and the name of your wireless service provider.

• View or change the name for your device that appears if another device detects it over a Bluetooth or network connection.

Where do I find customer support?

Get support for your BlackBerry smartphone by clicking one of the links below.

Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.

Visit blackberry.com/contact for information about who to call for warranty information, billing, repairs, or technical support.

Testing your device hardware

You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related problem. Download the BlackBerry Virtual Expert app from BlackBerry World now.

Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a full assessment.

Depending on your device model, you can check the following components and functions on your device:

• Touch screen and LCD

• Keyboard

• Volume keys, Mute key, and Power/Lock key

• Camera

Page 46

User Guide Get started

• Speakers, microphone, and headphone jack

• LED and vibration notifications

• Bluetooth technology Tip: For help with a specific issue, contact your service provider.

Test your device using the BlackBerry Virtual Expert app

1. In the BlackBerry Virtual Expert app, do one of the following:

• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.

• To perform a specific test, such as a camera issue, tap . Tap the test you want to do.

2. Follow the instructions on the screen.

A BlackBerry Virtual Expert test failed

If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:

• If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

• Note your device software version and PIN number. To find this information, from the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.

• Contact your wireless service provider or local repair center about the issue.

Tutorial: Searching the Help app on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.

: This tutorial is available in English only.

Note

Start the tutorial http://docs.blackberry.com/tutorials/help/en

Page 47

User Guide Get started

Device Switch

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

Learn how to switch devices using BlackBerry Link.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn

how to switch devices using a media card.

devices using BlackBerry Protect.

• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn

how to switch devices using the device switch app.

Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:

• Click Options > About.

• Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Page 48

User Guide Get started

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed

applications.

2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.

What if I have contacts on my micro SIM card?

contacts to your old device before you back up your device data. Tip: To copy contacts from your micro SIM card to your old device's built-in media storage, in your contact list on your old

device, press the key > Micro SIM Phone Book. Press the key > Copy All To Contacts.

Backing up and switching devices

Transfer data to a new device using a computer and BlackBerry Link

If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move personal data but not work data.

1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.

2. Open BlackBerry Link.

3. Connect your current BlackBerry device to your computer using a USB cable.

4. Complete the instructions on the screen.

5. When prompted, connect your new BlackBerry 10 device using a USB cable.

6. Complete the instructions on the screen.

: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email

Note

accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront.

Page 49

User Guide Get started

Transfer data from a BlackBerry 7 device using a media card

This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.

When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between BlackBerry devices. This feature is designed to move personal data but not work data.

1. On your BlackBerry 7 device, click Setup > Device Switch.

2. Click Using a Media Card > Save Data.

3. Complete the instructions on the screen.

4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your

BlackBerry 10 device.

On your BlackBerry 10 device, on the home screen, tap > .

6. Complete the instructions on the screen.

Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront.

Transfer data to a new device using BlackBerry Protect

To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device must be running BlackBerry 7.1 or earlier.

You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.

1. On your previous device or using the BlackBerry Protect website, back up your data.

2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect.

3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.

4. Tap Restore. Select your previous device as the device that you want to restore data from.

5. Tap Restore.

Transfer data from an iPhone or Android device

You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device. You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android

device to your new BlackBerry device. For more information about the device switch app, visit www.blackberry.com/

deviceswitchapp.

Page 50

User Guide Get started

1. On your BlackBerry 10 device, visit www.blackberry.com/deviceswitchapp and download the device switch app.

2. Open the device switch app.

3. Complete the instructions on the screen.

Tutorial: Switching to a BlackBerry 10 device using a media card

This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a BlackBerry 10 device using a media card.

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/switchingdevices/help/en

After you switch devices

For information about returning your previous device to BlackBerry for recycling and safe disposal, visit

www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.

Restoring BBM

The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the following:

• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or on a device running

6.2 or earlier, to a new device.

• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network.

Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.

BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM

Transfer passwords to Password Keeper

You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To transfer the passwords, you must have backed up the password data as part of the backup file during the device switch process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.

1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.

2. On the home screen, tap Password Keeper.

Page 51

User Guide Get started

3. Enter your Password Keeper password.

4. Swipe down from the top of the screen.

Tap Settings > Import Passwords.

6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device

to the Password Keeper app.

Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported. Credit card credentials are not imported.

After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in the backup file.

Tips after switching devices

After you have finished switching BlackBerry devices, consider doing the following:

• If you have a media card, move it from your old device to your new device.

• To receive all of your messages and updates, add email and social networking accounts to your new device.

• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and then enter the password incorrectly ten times.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your device and discover tips and tricks.

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

If you already added an account to your device, tap to add another account.

Add a personal email account

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next.

4. Enter the password for the account.

5. Tap Next.

6. Change any additional settings (for example, the types of content to sync with your device).

7. Tap Done.

Page 52

User Guide Get started

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.

1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.

2. Enter your account information.

• If necessary, change any sync settings.

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday Reminders drop-down list, tap a reminder option.

3. Tap Done. If necessary, tap Authorize.

Add a work account supported by BlackBerry Enterprise Service 10

Make sure you know the following from your administrator:

• Your username

• Your enterprise activation password

• Server name

On the Add Account screen, tap > Work Account.

2. Enter the username, activation password, and server address for your account.

3. Tap Done.

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,

tasks, and notes associated with the account are synced with your BlackBerry device.

On the Add Account screen, tap > Microsoft Exchange ActiveSync.

Page 53

User Guide Get started

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.

3. Tap Next.

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated

with the account are synced with your BlackBerry device.

On the Add Account screen, tap > IBM Notes Traveler.

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the Use VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.

3. Tap Next.

Add a BlackBerry email account

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next.

4. Enter the password for the account.

5. Tap Next.

6. On the Forwarding screen, complete the fields to add a forwarding email address.

7. Tap Next.

: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.

Note

Page 54

User Guide Get started

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

• Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.

For more information, contact your administrator.

On the Add Account screen, tap > IMAP or POP.

2. Enter the account information.

• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option.

• To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount dropdown list, tap an option.

3. Tap Done.

Add a CalDAV or CardDAV account

Make sure you know the following information:

• Your username and password

• The email address associated with the account

• The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the Add Account screen, tap > CalDAV or CardDAV.

2. Enter the account information.

3. Tap Done.

Page 55

User Guide Get started

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.

Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.

• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password.

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/

deviceswitch.

Try any of the following:

• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry Remember app.

• Transfer apps by downloading them from the BlackBerry World storefront.

Page 56

User Guide Get started

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Troubleshooting wizard: I'm having trouble switching to my BlackBerry 10 device

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your device switch issue.

Start the troubleshooting wizard http://docs.blackberry.com/troubleshooting/blackberryID/en

Note: This troubleshooting wizard is available in English only.

Display

Change your backlighting

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Display.

3. To adjust the brightness, move the slider back and forth.

: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the

Tip

slider without going into the Display screen.

Change your font size

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Display.

3. In the Font Size drop-down list, tap the size of font that you want to use.

Page 57

User Guide Get started

Set a picture as your wallpaper

1. Open a picture.

Tap > > Wallpaper.

Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as your wallpaper.

Change your display language

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Language and Input.

3. In the Language drop-down list, tap the language that you want to use.

Change your device's regional settings

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Language and Input.

3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,

and number format.

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

To unlock the screen, swipe up from the bottom of the screen.

Page 58

User Guide Get started

Lock your device with a password

2. To lock your device, do one of the following:

• Press and hold the Power/Lock key on the top of your device. Tap .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.

To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When prompted, enter your device password.

Lock your work space

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance > Set Password. Type a password.

2. On the home screen, swipe down from the top of the screen.

• To immediately lock your work space, tap .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.

Take a screen shot of your device

To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.

: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in

Note

your work space.

Page 59

User Guide Get started

Search

Search your device

When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application.

1. Enter your search terms.

To see all of the results for a particular category, in the lower-right corner of the category, tap .

Tip: If you search from within an application, you need to tap before you enter your search terms.

Filter your search results

If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.

1. In the Search application, tap the icon that appears beside the text entry field.

2. Tap the category that you want search results for.

: If you want to find an email that you received from a particular person, instead of searching from the home screen and

Tip

using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.

Change your search settings

You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and which search engines to use to extend your searches to the Internet. You can also clear your search history from this screen.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Search.

3. Tap the settings you want to change.

4. Change your search settings.

Page 60

User Guide Get started

Do more with your search results

There are a variety of actions you can perform with items in your search results right in the search results screen. The actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply, forward, flag, and so on without opening the email.

1. Touch and hold a search result.

2. Tap an action.

Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your finger over them.

Page 61

User Guide Phone

Phone

Phone at a glance

While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.

Making and receiving calls

Make a call

In the Phone app, tap .

2. Dial a number.

Page 62

User Guide Phone

3. Tap Call.

Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>.

Call a recent number or speed dial contact

In the Phone app, tap .

2. Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact.

Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap

Call someone from your contact list

In the Phone app, tap .

2. Tap a contact.

3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile.

Answer or decline a call

Do one of the following:

• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your

finger when the circle covers

• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your

finger when the circle covers

Use Reply Now to send a message to a caller

You will never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.

When you receive an incoming call, tap or .

2. Do any of the following:

• To send one of the default Reply Now messages, tap a message.

• To compose a new message, tap Custom Message. Type a message and tap Send.

Page 63

User Guide Phone

Silence the ring tone when you receive a call

If you receive a call while your sound notifications are turned on, you can quickly silence your ring tone. When you silence the ring tone, you still need to answer or decline the call.

When you receive an incoming call, tap .

Put a call on hold

While on a call, press and hold until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

While on a call, tap .

2. Type your notes and include information such as a title, due date, and tags.

3. Tap Save.

Start a conference call

1. While on a call, make or answer another call.

To merge the calls, tap .

Answer a second call while already on a call

1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

• To put the first call on hold and answer the second call, tap Answer.

• To end the first call and answer the second call, touch and hold Answer. Tap Drop.

To merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1and 2.

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

Page 64

User Guide Phone

1. While on a call, tap Add Call.

2. Do any of the following:

• Tap a phone number, name, or speed dial contact.

• Tap . Tap a contact.

• Tap . Dial a number.

To merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

While in a conference call, to view the conference call participants, tap .

2. Do one of the following:

• To remove a person from the conference call and hang up, tap .

• To remove a person from the conference call and keep them in a separate call, tap .

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.

Automatically answer or end a call using a case or holster

1. In the Phone app, swipe down from the top of the screen.

Tap > Holster.

3. Do any of the following:

• Set the Answer a Call by Removing Device From Holster switch to On.

• Set the End Call by Putting Device Back in Holster switch to On.

Automatically answer a call when a headset is connected

1. In the Phone app, swipe down from the top of the screen.

Tap > Bluetooth.

3. Set the Automatically Answer a Call When Connected to a Headset switch to On.

Page 65

User Guide Phone

When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be answered after 5 seconds.

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.

To manually move the call back to your device, while on a call, tap > Handset.

To move a call back to the headset, tap . Tap the name of your headset.

Move a call to BBM Video

See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.

In the Phone app, tap or .

2. Touch and hold a contact or phone number.

Tap .

Add a contact to your keyboard speed dial list

1. In the Phone app, swipe down from the top of the screen.

Tap > Keypress Speed Dial.

3. Press the key on your keyboard that you want to associate with the contact.

4. Tap the contact that you want to associate with the key on your keyboard.

To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.

Page 66

User Guide Phone

Delete a contact or number from your speed dial list

In the Phone app, tap .

2. In your speed dial list, touch and hold a contact or number.

Tap .

Delete a contact from your keyboard speed dial list

1. In the Phone app, swipe down from the top of the screen.

Tap > Keypress Speed Dial.

3. Touch and hold a contact or number.

Tap .

About voicemail on your BlackBerry device

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.

With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.

If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.

BlackBerry Hub.

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap > Voicemail.

3. Type your voicemail access number and password.

Page 67

User Guide Phone

After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app.

Using a visual voicemail service

Listen to a visual voicemail message

1. In the BlackBerry Hub or Phone app, tap a voicemail message.

Tap .

Forward a visual voicemail message

1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message.

Tap .

Save a visual voicemail message

Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.

2. Tap Save.

Change your visual voicemail greeting

Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap . Tap > Change Voicemail Greeting.

4. In the Greeting drop-down list, do one of the following:

• To play your phone number as your voicemail greeting, tap Phone Number.

• To play your name as your voicemail greeting, tap Name.

• To record a custom voicemail greeting, tap Personal Message.

Change your visual voicemail password

Depending on your wireless service provider, this feature might not be supported.

Page 68

User Guide Phone

1. In the Phone app, swipe down from the top of the screen.

Tap > .

3. Tap Change Password.

Prevent visual voicemail messages from downloading while you are roaming

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap > .

3. Clear the International Roaming check box.

Deactivate visual voicemail on your device

If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap . Tap > Deactivate.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap > Call Waiting.

3. Tap the Call Waiting switch.

Set up call forwarding

Depending on your wireless service provider, this feature might not be available.

1. In the Phone app, swipe down from the top of the screen.

Tap > Call Forwarding.

3. Set any of the switches to On.

Page 69

User Guide Phone

4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.

Block calls

When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap > Call Blocking.

3. Set any of the switches to On.

The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap .

Phone options

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap > Show my Number.

3. Set the Allow My Number to Appear When Calling switch to On.

Adjust the bass and treble of your calls

1. In the Phone app, swipe down from the top of the screen.

Tap > Call Audio.

Set up smart dialing

You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country.

Smart dialing also makes calling an organization or company easier, too. When you set an extension access number for a company, you only need to add an extension number in the Contacts app for a contact at that company, and the company's phone number and extension will be dialed automatically when you call that contact.

1. In the Phone app, swipe down from the top of the screen.

Page 70

User Guide Phone

Tap > Smart Dialing.

• To change the default country code or area code, tap Country Code or Area Code.

• To set a company's extension access number, tap Set your Extension Access Number.

Tap any of the drop-down lists to change other smart dialing options.

Turn on Priority Calling

If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.

1. In the Phone app, swipe down from the top of the screen.

Tap > Priority Calling.

3. Set the Use Priority Calling switch to On.

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line.

Change your default Reply Now messages

You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.

1. In the Phone app, swipe down from the top of the screen.

Tap > Reply Now.

3. Tap the message you want to change.

4. Type a new Reply Now message.

To prevent the Reply Now icon from appearing when you receive an incoming call, set the Reply Now switch to Off.

Set up your fixed dialing numbers

When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your micro SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

Tap > Fixed Dialing Numbers.

3. Set the Fixed Dialing Numbers switch to On.

Page 71

User Guide Phone

4. Enter the SIM security code provided to you by your service provider.

5. Tap OK.

6. Tap Edit List.

7. Type a name and phone number.

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.

1. In the Phone app, swipe down from the top of the screen.

Tap > Call Summary.

To reset the call times on your Call Summary screen, tap .

BBM Video

BBM Video at a glance

Page 72

User Guide Phone

Start a BBM Video chat

You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

In a BBM chat, the Phone app, or the Contacts app, tap .

Accept or decline a BBM Video chat or BBM Voice chat

When you receive a BBM Video chat or BBM Voice chat, the name of the person and the type of chat appear on your screen. You can silence the ring tone before you respond by tapping .

1. Touch and hold the circle at the bottom of the screen.

2. Do one of the following:

• To accept the chat, slide your finger to the left. Release your finger when the circle covers or .

• To decline the chat, slide your finger to the right. Release your finger when the circle covers .

Tip: With the Reply Now feature, to send a BBM message to the person instead, tap .

About BlackBerry Natural Sound

The BlackBerry Natural Sound icon, , appears on the screen during a BBM Video chat or BBM Voice chat when the right network conditions are present.

BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you can hear nuances and variations in the other person's tone, pick up ambient sounds like music playing in the background, and experience stereo sound.

Switch cameras or share your screen

By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you can play media files, such as videos and music, on your device and continue your conversation at the same time.

In a BBM Video chat, do any of the following:

• To switch to your rear-facing camera, tap .

• To share your screen, tap .

Page 73

User Guide Phone

Mute your microphone in a BBM Video chat

In a BBM Video chat, tap .

Move your video thumbnail around the screen

1. Touch your video thumbnail.

2. Drag the thumbnail to a different corner of the screen.

Move your BBM Video chat to an external display

Connect your device to an external display using Miracast technology. You can move your BBM Video chat to an external display, such as a TV, for a larger picture.

During a video chat, tap .

2. Select an option.

BBM Video options

Stop using BBM Video over a mobile network

When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video over a Wi-Fi network.

1. In BBM, swipe down from the top of the screen.

Tap .

3. Set the Allow BBM Calls Over Mobile Networks switch to Off.

Sounds, notifications, and ring tones

About sounds, notifications, and ring tones

The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. Customized contact notifications override customized

Page 74

User Guide Phone

app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a contact, the phone still rings when the contact calls you.

If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages.

Note: Level 1 alerts override existing notification settings.

Change your sounds, notifications, or ring tones

In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound, Vibrate, LED, Instant Previews, or Volume settings.

Turn off all sounds and ring tones except for calls

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. In the Mode drop-down list, tap Phone Calls Only.

: To turn on the ring tone for calls while your BlackBerry device is in bedside mode, in the Clock app, swipe down from

Tip

the top of the screen. Tap . Set the Phone Calls in Bedside Mode switch to On.

Customize notifications for a contact

Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. At the bottom of the Notifications screen, tap Contacts.

Tap .

5. Tap a contact.

6. Do any of the following:

Page 75

User Guide Phone

• Tap Phone Calls.

• Tap Email Messages.

• Tap BBM.

• Tap Text Messages.

• Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more.

7. Change the Tone, Vibrate, LED, or Instant Previews settings.

Tap until the Contacts Notifications screen appears.

Contacts that you set customized notifications for are listed on the Contacts Notifications screen.

Customize notifications for an app

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. At the bottom of the Notifications screen, tap Applications.

4. Tap an application.

5. Change the Sound, Tone, Vibrate, LED, or Instant Previews settings.

Tap until the Notifications screen appears.

Turn off all sounds, notifications, and ring tones

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. In the Mode drop-down list, tap All Alerts Off.

Change the notification settings for Level 1 alerts

To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications > Level 1 Alert.

3. Change the Sound, Tone, Vibrate, LED, or Instant Previews settings.

Page 76

User Guide Phone

View and respond to Instant Previews

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages, and more from any application on your BlackBerry device.

When a preview appears at the top of the screen, do one of the following:

• To view the message in the BlackBerry Hub, tap the preview.

• To dismiss the preview, tap .

• To ignore the preview, wait a few seconds until it disappears.

• To reply to a BBM message or text message without leaving the app that you're currently in, tap .

Turn off Instant Previews

By default, the Instant Previews feature is turned on.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

3. Set the Instant Previews switch to Off.

: For some apps, you can change your notification settings to only display the priority messages in an app as Instant

Tip

Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only.

Respond directly to Instant Previews

You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you're currently in.

While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications.

To respond to Instant Previews, tap .

2. Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers.

3. Type your message.

Tap Send or press .

Page 77

User Guide Phone

About Lock Screen Notifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it.

Turn off Lock Screen Notifications

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Security and Privacy > Lock Screen.

3. Set the Lock Screen Notifications switch to Off.

View Lock Screen Notifications

1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.

2. To view the Lock Screen Notifications, tap the notification icon.

Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.

Troubleshooting: Ring tones, sounds, and alerts

My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.

• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to

Silent and that the Vibration setting isn't set to Off.

Page 78

User Guide Phone

My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews.

My device doesn't display Lock Screen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock Screen Notifications when your work space is locked.

Page 79

User Guide Messages

Messages

BlackBerry Hub

Staying connected with the BlackBerry Hub

The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.

You can add practically any existing email account to your device—both work and web-based email.

Text messages (SMS/MMS)

If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.

Social networking

If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.

BBM and instant messaging

After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.

Calls and voice mail

You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.

Upcoming events

Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook account—friends' birthdays.

Notifications

The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.

Page 80

User Guide Messages

The BlackBerry Hub at a glance

Shortcuts: BlackBerry Hub

In the list of messages

Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B

In a message

Reply to a message Press R

Page 81

User Guide Messages

Reply all to a message Press L Forward a message Press F File a message Press W Flag a message Press I

Setting up and managing accounts

Tutorial: Setting up an email account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/email/en

Tutorial: Setting up a Facebook account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device.

: This tutorial is available in English only.

Note

Start the tutorial http://docs.blackberry.com/tutorials/facebook/en

Tutorial: Setting up a Twitter account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10 device.

: This tutorial is available in English only.

Note

Start the tutorial http://docs.blackberry.com/tutorials/twitter/en

Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10 device.

Page 82

User Guide Messages

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/linkedin/en

Tutorial: Setting up an Evernote account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/evernote/en

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

If you already added an account to your device, tap to add another account.

Add a personal email account

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next.

4. Enter the password for the account.

5. Tap Next.

6. Change any additional settings (for example, the types of content to sync with your device).

7. Tap Done.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.

1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.

2. Enter your account information.

• If necessary, change any sync settings.

Page 83

User Guide Messages

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday

Reminders drop-down list, tap a reminder option.

3. Tap Done. If necessary, tap Authorize.

Add a work account supported by BlackBerry Enterprise Service 10

Make sure you know the following from your administrator:

• Your username

• Your enterprise activation password

• Server name

On the Add Account screen, tap > Work Account.

2. Enter the username, activation password, and server address for your account.

3. Tap Done.

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address

When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

On the Add Account screen, tap > Microsoft Exchange ActiveSync.

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in

the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an

option.

3. Tap Next.

Page 84

User Guide Messages

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address

When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

On the Add Account screen, tap > IBM Notes Traveler.

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in

Sync Interval drop-down list, tap an option.

the

• To use your organization's VPN, set the Use VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an

option.

3. Tap Next.

Add a BlackBerry email account

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next.

4. Enter the password for the account.

5. Tap Next.

6. On the Forwarding screen, complete the fields to add a forwarding email address.

7. Tap Next.

: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.

Note

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

Page 85

User Guide Messages

• Incoming and outgoing messaging server SSL settings

Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix. For more information, contact your administrator.

On the Add Account screen, tap > IMAP or POP.

2. Enter the account information.

• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the

Sync Interval drop-down list, tap an option.

• To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-

down list, tap an option.

3. Tap Done.

Add a CalDAV or CardDAV account

Make sure you know the following information:

• Your username and password

• The email address associated with the account

• The server address for the account

You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the Add Account screen, tap > CalDAV or CardDAV.

2. Enter the account information.

3. Tap Done.

Change account settings

You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

3. Tap an account.

4. Make your changes.

5. Tap Save.

Remove an account from your device

To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device.

Page 86

User Guide Messages

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

3. Tap an account.

Tap .

Troubleshooting: Setting up accounts I can't add an email account

Try the following:

• Make sure that your email address and password have been typed correctly.

• Make sure that your device is connected to a mobile or Wi-Fi network.

•

Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts > > . Tap the type of account that you want to add. You might need to get additional

information about your account from your administrator or email service provider.

• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an

activation password from your administrator.

• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or

email service provider to find out if you need to change any settings for the account.

I can't add a second social networking account

You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.

BlackBerry Hub message list icons

Icon

Description

Unread email

Read email

Meeting or event invitation

New Facebook notification

Email with attachment

Draft message

Email messages grouped by subject in a conversation thread

Page 87

User Guide Messages

Icon Description

Unread text message (SMS)

Read text message

Text message with attachment (MMS)

Draft text message

New system notification

Message hasn't been sent yet

Message is being sent

Message has been sent

Message could not be sent

Viewing and searching messages

Where is my email or other messages?

To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

Page 88

User Guide Messages

Navigate your list of messages and notifications

In the BlackBerry Hub, touch and hold a date bar.

• To go to messages and notifications for the next day, tap .

• To go to messages and notifications for the previous day, tap .

• To go to the top of your list of messages and notifications, tap .

• To go to the bottom of your list of messages and notifications, tap .

View messages by account or message type

All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them.

In the BlackBerry Hub, tap .

2. Tap the type of messages that you want to see.

To see all of your messages again, tap > Hub.

Page 89

User Guide Messages

View filed email

1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.

2. Tap a folder.

Search for a message

In the BlackBerry Hub, tap .

2. Type a search term.

To filter your search results by sender, date, subject, and more, tap .

View unread or flagged messages or messages with attachments

In the BlackBerry Hub, tap .

Leave the Search field empty and tap .

3. Tap Unread, Flagged, or Attachment.

Tap again.

To see all of your messages again, tap Cancel at the top of the screen.

: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts)

Tip

or the Unfiled folder (for personal accounts).

Viewing important messages with the BlackBerry Priority Hub

With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.

To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria.

You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.

View only your priority messages

In the BlackBerry Hub, do one of the following:

•

Tap > Priority Hub.

• Slide your fingers together to zoom in on your priority messages.

Page 90

User Guide Messages

Tip: You can change your settings to specify that zooming in shows either your unread or flagged messages. In the BlackBerry Hub, tap > > Display and Actions. In the Pinch Filter Criteria drop-down list, select Unread Messages or Flagged Messages.

Add a message to or remove a message from the BlackBerry Priority Hub

Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future.

1. In the BlackBerry Hub, touch and hold a message.

• To add a message to the BlackBerry Priority Hub, tap .

• To remove a message from the BlackBerry Priority Hub, tap .

2. In the dialog box, choose a reason why the message is or isn't important.

3. Tap OK.

Change the types of messages that are marked as priority

By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.

In the BlackBerry Hub, tap > > Priority Hub.

2. Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off.

Create a priority rule

You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.

Tap > > Priority Hub.

Tap .

3. Do any of the following:

• To add a name to your rule, enter a name in the Filter Name field.

• To flag messages from a specific email address as priority, enter an email address in the From field.

• To flag messages with a specific subject as priority, enter a subject in the Subject field.

• To flag messages that are sent directly to you or that you are cc'd on as priority, select the Sent Directly to Me or

Cc: to Me checkbox.

the

• To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox.

4. Tap Save.

Page 91

User Guide Messages

Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.

Turn off the BlackBerry Priority Hub

In the BlackBerry Hub, tap > > Priority Hub.

2. Set the Priority Hub switch to Off.

View attachments sent to you

You can quickly find the files sent to you and avoid searching through your messages.

In the BlackBerry Hub, do one of the following:

• To see all of the files that you received as attachments, tap .

• To see all attachments from a conversation, tap a conversation. Tap .

Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the in the bottom left corner. Tap an account. Tap .

Sort attachments

You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.

In the BlackBerry Hub, tap .

Tap > .

3. In the Sort drop-down list, tap a sort option.

Share or save your attachments

In the BlackBerry Hub, tap .

2. Touch and hold an attachment.

Tap .

4. When the download is complete, touch and hold the attachment.

• To share the attachment, tap .

• To save the attachment, tap .

: To share or save multiple attachments, tap > . Select some attachments. Tap or .

Tip

Page 92

User Guide Messages

Send email and messages from the BlackBerry Hub

From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device.

In the BlackBerry Hub, tap .

2. Tap a message type.

3. Add or choose a recipient for your message:

• For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear

below the To field to quickly add them to the message.

• For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.

• For text messages, type a contact name or a phone number.

• For BBM and other chat messages, select a contact from the list.

4. Type your message.

5. Tap Send or the Enter key.

Reply to or forward an email

In an email, do one of the following:

• To reply to the email, tap .

• To reply to all recipients of the email, tap .

• To forward the email, tap .

Attach a file to an email or text message

If your wireless service plan supports MMS messages, you can add an attachment to a text message.

While composing an email or text message, tap .

2. Find the file.

3. Tap the file.

: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of

Tip

picture attachments. On the Image Size screen, tap a size. Tap Send.

Page 93

User Guide Messages

Add a BCC recipient to an email

While composing a message, tap > .

2. Type a contact name or email address.

Compose an email in plain text format

You can reduce the size of email messages or email threads by switching from HTML format to plain text format.

In an email, tap .

Tap .

Change text formatting in an email

Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.

While composing a message, tap .

2. Use the formatting toolbar to apply formatting to your text.

Accept spelling suggestions

If spell check is turned on, spelling mistakes are underlined in red as you type.

Tap the underlined word.

• To accept a spelling suggestion, tap the suggested word.

• To add the word to your personal dictionary, tap Add to Dictionary.

Forward a text message

1. In the BlackBerry Hub, touch and hold a text message.

Tap .

Managing messages

Delete a message

In the BlackBerry Hub, do any of the following:

Page 94

User Guide Messages

• To delete a single message, touch and hold the message. Tap .

• To delete more than one message, touch and hold a message. Tap . Tap the other messages you want to delete.

Tap .

• To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before

that date are highlighted. Tap .

• To delete messages only from your device, but keep them on the messaging server, tap > > Display and

Actions. In the Delete On drop-down list, select Hub Only.

Filing email

You might not be able to file an email or create folders for an email, depending on the account that an email is in.

File an email

1. In the BlackBerry Hub, touch and hold an email.

Tap .

3. Tap a folder.

Add, rename, or delete an email folder

In the BlackBerry Hub, tap the drop-down list at the top of the screen.

• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the

folder. Tap OK.

• To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK.

• To delete a folder, touch and hold the folder. Tap .

Keep all email from a folder on your device

If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.

1. In the BlackBerry Hub, tap the banner at the top of the screen.

2. Touch and hold a folder.

Tap .

Flag a message

When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them.

Page 95

User Guide Messages

1. In the BlackBerry Hub, touch and hold a message.

Tap .

Mark a message as read or unread

In the BlackBerry Hub, do one of the following:

• To mark a message as read, touch and hold the message. Tap .

• To mark a message as unread, touch and hold the message. Tap .

• To mark messages before a specific date as read, touch and hold the date bar. Tap .

• To mark messages before a specific date as unread, touch and hold the date bar. Tap .

Download or share a picture from an email

In a message, touch and hold an embedded picture.

• To save the picture, tap .

• To share the picture, tap .

• To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap .

Save a draft email

1. While composing an email, tap Cancel.

2. In the dialog box, tap Save.

Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device.

Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/ MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed.

Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.

Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:

• PEM (.pem, .cer)

Page 96

User Guide Messages

• DER (.der, .cer)

• PFX (.pfx, .p12)

Set up S/MIME-protected messaging

You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.

1. Open a work email message with a certificate attachment.

Touch and hold .

Tap .

4. If necessary, enter the password.

Tap .

Tap > > Secure Email.

7. If necessary, tap the S/MIME tab.

8. Set the S/MIME switch to On.

9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.

10. Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.

Turn on IBM Notes email encryption on your device

To complete this task, you must add a work account that supports IBM Notes email encryption to your device.

In the BlackBerry Hub, tap > > Secure Email.

2. If necessary, tap the NNE tab.

3. Set the NNE switch to On.

Sign or encrypt a message

You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a signed or encrypted email message.

1. When you compose a message, slide your finger down on the screen.

2. In the drop-down list, tap a signing or an encryption option.

: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your

Tip

messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap > > Secure Email. If necessary, tap S/MIME or NNE. Change the email security settings.

Page 97

User Guide Messages

Secure email icons

Icon Description

The email is digitally signed.

The email is encrypted.

The digital signature was successfully verified.

There is not enough information to verify the digital signature.

The digital signature failed verification.

A certificate is attached to the email.

The certificate chain is trusted or the certificate status is good.

There is an error with the certificate chain or the certificate status.

The certificate status is being determined.

The certificate chain has been revoked.

Tips: BlackBerry Hub

Peek at your messages in the BlackBerry Hub from anywhere

Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device.

1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.

2. Slide your finger to the right to peek at the BlackBerry Hub.

• To fully open the BlackBerry Hub, continue sliding your finger to the right.

• To return to what you were doing, slide your finger back to the left and down.

Page 98

User Guide Messages

Peek at your messages and notifications while you're composing or viewing a message

In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view.

Jump to the next or previous message

1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.

2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.

Page 99

User Guide Messages

3. To open the highlighted message, release your finger.

Check your upcoming events from the BlackBerry Hub

You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are.

At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see.

Create a meeting from an email

When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.

In an email, tap > .

2. Enter any additional information for the meeting.

3. Tap Save.

Add a contact from the BlackBerry Hub

1. In the BlackBerry Hub, touch and hold a message.

Tap .

• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a

contact from the list.

Page 100

User Guide Messages

• To add the contact as a new contact, tap .

3. Tap Save.

Refresh your list of messages

If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages.

In the BlackBerry Hub, tap > .

BlackBerry Hub settings

Set an out-of-office reply

Some email accounts might not support out-of-office replies.

In the BlackBerry Hub, tap > > Email Accounts.

2. Tap an email account.

3. Set the Out of Office Reply switch to On.

4. Type a message in the field.

Add a signature to an email account

In the BlackBerry Hub, tap > > Email Accounts.

2. Tap an email account.

3. Set the Auto Signature switch to On.

4. Type your signature in the field.

Change your default email address or calendar

When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.

1. On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

Tap .

• To change the default account that you send email from, in the Email Address drop-down list, tap an account.

100