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Q5
User Manual
267 pgs13.17 Mb0
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User Guide
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Instruction Manual [es]
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Instruction Manual
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User's Guide [pt]
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Instruction Manual
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User Guide
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User Manual [fr]
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Instruction Manual [es]
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User Manual [fr]
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Instruction Manual [es]
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Instruction Manual
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User Manual [es]
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Instruction Manual [es]
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User's Guide [da]
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Instruction Manual [fr]
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User's Guide [nl]
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User's Guide [it]
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Table of contents
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Blackberry Q5 Instruction Manual

BlackBerry Q5 Smartphone
Version: 10.2.1
User Guide
Published: 2014-01-28
SWD-20140128075908658
Contents
Get started.....................................................................................................................................................5
Getting to know your device............................................................................................................................5
Search.........................................................................................................................................................59
Phone..........................................................................................................................................................61
Phone..........................................................................................................................................................61
BBM Video.................................................................................................................................................. 71
Sounds, notifications, and ring tones............................................................................................................ 73
Change the notification settings for Level 1 alerts..........................................................................................75
View and respond to Instant Previews...........................................................................................................76
Troubleshooting: Ring tones, sounds, and alerts...........................................................................................77
Messages.................................................................................................................................................... 79
BlackBerry Hub........................................................................................................................................... 79
joyn for BlackBerry 10 devices................................................................................................................... 105
Passwords and security..............................................................................................................................108
Security.....................................................................................................................................................108
Work space and BlackBerry Balance..........................................................................................................123
BlackBerry ID............................................................................................................................................ 128
Password Keeper.......................................................................................................................................131
Media........................................................................................................................................................136
Camera..................................................................................................................................................... 136
Pictures.....................................................................................................................................................142
Music........................................................................................................................................................ 147
Videos....................................................................................................................................................... 154
BlackBerry Story Maker............................................................................................................................. 158
Media sharing............................................................................................................................................160
Maps and locations....................................................................................................................................162
Maps.........................................................................................................................................................162
Location services....................................................................................................................................... 166
Compass................................................................................................................................................... 168
Applications and features...........................................................................................................................170
Remember................................................................................................................................................ 170
Calendar....................................................................................................................................................175
Contacts....................................................................................................................................................188
Clock.........................................................................................................................................................199
Calculator..................................................................................................................................................206
Browser.....................................................................................................................................................207
Smart Tags................................................................................................................................................ 215
Voice Control............................................................................................................................................. 219
Games.......................................................................................................................................................224
Organizing apps.........................................................................................................................................226
Documents and files.................................................................................................................................. 229
File Manager..............................................................................................................................................229
Settings and options.................................................................................................................................. 240
Connections.............................................................................................................................................. 240
Software Updates...................................................................................................................................... 259
Language.................................................................................................................................................. 260
Keyboard and typing..................................................................................................................................261
Battery and power..................................................................................................................................... 269
Accessibility.............................................................................................................................................. 275
BlackBerry Link features on your device.....................................................................................................284
Legal notice...............................................................................................................................................288
User Guide Get started

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2.1
This software update introduces great new features to help you be more productive, and more in control. Discover more ways to prioritize your communications, read web content offline, customize menus, download Android apps, and monitor the battery power level so you can be more productive for longer.
BlackBerry Hub
The BlackBerry Hub now features customizable notifications, the ability to filter the message list using a pinch gesture, and the ability to compose messages in plain text or rich text.
For more information, see BlackBerry Hub and Sounds, notifications, and ring tones.
BlackBerry Keyboard
If you often need to type in more than one language, the keyboard allows you to switch languages quickly by using the comma (,) key. You can turn on or turn off this feature on the Language and Input settings screen.
For more information, see Keyboard and typing.
Music
An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark stations as favorites, and listen to the radio using a wired headset or the speakerphone.
For more information, see Music.
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User Guide Get started
Calendar
You can view a specific date in the calendar by tapping the top of the screen and selecting a date. You can use existing calendar information to create follow-up meetings, and with the Cisco WebEx Meetings app installed, you can schedule WebEx meetings.
For more information, see Calendar.
Contacts
When you save a contact, you can select the account that you want to save it to, and you can move contacts between accounts. You can create groups within your contacts so that you can easily send messages to everyone in the group, set up meetings, and share files. For each of your contacts, you can set unique notifications for phone calls and different types of messages, including BBM, email, text, and other social feeds.
For more information, see Contacts and Sounds, notifications, and ring tones.
Phone
You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide your finger to the right to decline a call. You can assign speed dial keys to your contacts and call them directly from the home screen, and you can make calls by typing the contact's name.
For more information, see Phone.
BlackBerry Browser
Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and can’t access the data in your work space. Download apps that you trust. Your device doesn’t check the integrity of the APK files that you download.
For more information, see Browser and see Getting to know your device.
Settings
You can set up your device to use a picture password instead of a traditional password. You can specify which options appear in the Quick Settings menu that appears when you swipe down from the top of the home screen. You can also specify the order of these options, and switch between your personal space and work space from the Quick Settings menu.
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User Guide Get started
From the Device Monitor screen, you can view how much storage space and battery power each of your apps is using. You can see information about CPU, memory, and mobile network or Wi-Fi network usage.
For more information, see Security, Getting to know your device and Battery and power.
Introducing BlackBerry 10: Overview
Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your minimized apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.
BlackBerry Hub
The BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM chats, and instant messages. With a single gesture from any screen, you can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events.
You can filter the types of messages that appear in the BlackBerry Hub, as well as show message attachments that you receive. You can set prioritization rules for messages (for example, messages from people who are attending an upcoming meeting with you) to show the most important messages and notifications in the BlackBerry Hub.
With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.
For more information, see BlackBerry Hub and Sounds, notifications, and ring tones.
BlackBerry Keyboard
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. Suggested words are displayed above the BlackBerry Keyboard. Simply tap the word you want to use.
You can use individual keys to quickly do tasks such as reply to a message, go to a specific calendar view, or zoom in on a webpage. You can do many tasks by simply typing from the home screen. For example, you can send an email message or post a tweet.
For more information, see Keyboard and typing.
BBM Video with Screen Share
Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE, and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon.
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You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.
For more information, see BBM Video.
Camera
Your device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot. And from the camera, you can peek at the last picture that you took to see if you captured what you wanted.
For more information, see Camera.
BlackBerry Story Maker
BlackBerry Story Maker allows you to combine your pictures, videos, and music into an HD movie that you can view later and quickly share with others through an email, a text message, social networking accounts, and more. You can select a song for background music, add intro titles and end credits, and apply themes. When you save a BlackBerry Story Maker video and close the app the video continues to save in the background.
For more information, see BlackBerry Story Maker.
BlackBerry Remember
A combination of memos and tasks, the BlackBerry Remember app helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device. You can assign a time and date to indicate when an item is due or when you want to return to the item, and those items appear in the Calendar app and the BlackBerry Hub calendar notifications.
For more information, see Remember.
Contacts
The Contacts app contains details about the contact, the updates and company news from the contact’s social network, and the events that you and the contact have in common. You can filter your contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.
For more information, see Contacts.
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Calendar
The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. Using the account settings, you can add web calendars to the device by subscribing to ICS feeds. You can filter your calendar events for each of your social networking accounts. From a reminder notification, you can send a message to the meeting organizer or all attendees. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.
For more information, see Calendar.
BlackBerry Browser
The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a few gestures. Viewing your browsing history is also just a few quick taps away. You can view webpages in Reader mode to remove distracting clutter, and invert the colors to display white text on a black background.
For more information, see Browser.
Share, stream, or display your media files
With just a few taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment.
For more information, see Media sharing.
Picture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.
For more information, see Pictures.
Video editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.
For more information, see Videos.
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User Guide Get started
Search
You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.
For more information, see Search.
Voice Control
The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.
For more information, see Voice Control.
BlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with just a few gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos. Parental controls let you hide content that you don't want children to access.
NFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.
For more information, see NFC and Smart Tags.
BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.
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For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?
•
In many apps, you can tap Back to return to the previous screen.
• To minimize an app and return to the home screen, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.
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How do I change my settings and options?
Do any of the following:
• To change the settings in an app, swipe down from the top of the screen. Tap .
• To see other options in many apps, tap .
• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap
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Settings.
User Guide Get started
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
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Where are the phone keys and my notification profiles?
• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.
•
You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .
• You can set custom ring tones for contacts in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications.
• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your finger from the screen once the circle covers .
• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your finger from the screen once the circle covers .
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Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.
How do I edit or move text?
There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Press and hold your finger on a word or in a text field.
2. Release your finger from the screen. A menu with text editing options appears.
3. Tap an option.
: If you aren't sure what a menu icon means, press and hold the icon to see what it does. Slide your finger off the icon to
Tip
avoid selecting it.
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Insert the cursor
1. Tap a word or text field to show the cursor.
2. • To move the cursor to another spot, drag the circle.
• To move the curosor one character at a time, tap the top, bottom, left or right of the circle.
3. Insert text where you place the cursor.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
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In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen , swipe down and your phone number will appear at the top of the screen. In an email or text message, you can also type
to display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.
Where can I find details about my device OS and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
mynumber
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Home screen, keys, and icons

Your device at a glance
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User Guide Get started
Home screen at a glance
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Application icons
Icon Description
BlackBerry Hub
Access all of the messages and notifications that you receive from your different accounts from one convenient location.
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your contacts.
Calendar
View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.
BBM
Chat in real time by using text or video, and share files with up to 30 BBM contacts.
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Icon Description
Text Messages
Send and receive SMS and MMS messages, if provided as part of your wireless service plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the Camera app or that are saved on your device.
Music
Share your music quickly and easily with your contacts. Wirelessly play your music on home entertainment equipment.
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Videos
View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.
LinkedIn
Build and connect with your professional network and get access to ideas and opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
User Guide Get started
Icon Description
Games
Find games to download and play. Add your friends so that you can view their games or challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.
Compass
Navigate using the compass, or let the compass connect to satellites to find your location.
File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together.
Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
Phone
Place conference calls, check voice mail, or move a call to BBM Video.
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.
Setup
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User Guide Get started
Icon Description
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.
Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Icon Description
Email message
Text message
BBM message
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Facebook message
Twitter message
LinkedIn message
Phone call
Notification messages from apps and services such as BlackBerry World
User Guide Get started

Setup and activation

Inserting the micro SIM card and media card Insert the micro SIM card
CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.
Open the door on the left side of your device.
1.
Insert the micro SIM card.
2.
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3. Press the door back into place.
Insert a media card
Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device.
A media card is optional. If a media card is included, it might already be inserted.
Open the door on the left side of your BlackBerry device.
1.
Insert the media card (microSD card).
2.
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3. Press the door back into place.
Set up your device
The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup icon on the home screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
You can use the Setup app to:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Transfer data from a device running BlackBerry 7 or 7.1
• Customize and personalize your device settings
• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
If you already added an account to your device, tap to add another account.
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Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1.
On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Done.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
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Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1.
On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
Sync Interval drop-down list, tap an option.
the
• To use your organization's VPN, set the VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
3. Tap Next.
Add an IBM Notes Traveler email account
Make sure you know the following from your administrator or email service provider:
• Your username and work network password
• Server address When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated
with the account are synced with your BlackBerry device.
1.
On the Add Account screen, tap > IBM Notes Traveler.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, set the Use VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
3. Tap Next.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
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1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address. To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1.
On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option.
• To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop­down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
• The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1.
In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
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User Guide Get started
3. Tap Done.
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device.
devices using BlackBerry Protect.
• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:
Learn how to switch
• Click Options > About.
• Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and
BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
access
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
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User Guide Get started
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
What if I have contacts on my micro SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old micro SIM card, to make sure those contacts aren't lost, you might need to copy those
contacts to your old device before you back up your device data. Tip: To copy contacts from your micro SIM card to your old device's built-in media storage, in your contact list on your old
device, press the key > Micro SIM Phone Book. Press the key > Copy All To Contacts.

Power and charging

Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
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