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Porsche Design P'9981
User Guide
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Blackberry Porsche Design P'9981 User Guide

Porsche Design P'9981 smartphone
from BlackBerry
Version: 7.1
User Guide
Published: 2012-09-27
SWD-20120927112645891
Contents
Quick Help ................................................................................................................................................... 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 40
Tips and shortcuts ...................................................................................................................................... 46
Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Media ........................................................................................................................................ 57
Shortcuts: Browser ..................................................................................................................................... 58
Shortcuts: Search ....................................................................................................................................... 59
Shortcuts: Maps ......................................................................................................................................... 60
Shortcuts: Calendar .................................................................................................................................... 60
Troubleshooting: Shortcuts ......................................................................................................................... 61
Phone ........................................................................................................................................................ 62
How to: Phone ............................................................................................................................................ 62
Troubleshooting: Phone .............................................................................................................................. 80
Voice commands ........................................................................................................................................ 84
How to: Voice commands ........................................................................................................................... 84
Troubleshooting: Voice commands ............................................................................................................. 86
Messages ................................................................................................................................................... 88
How to: Messages application .................................................................................................................... 88
Troubleshooting: Messages application .................................................................................................... 124
Files and attachments .............................................................................................................................. 130
How to: Files ............................................................................................................................................ 130
Troubleshooting: Files .............................................................................................................................. 137
Media ...................................................................................................................................................... 138
How to: Media .......................................................................................................................................... 138
Troubleshooting: Media ............................................................................................................................ 154
Ring tones, sounds, and alerts .................................................................................................................. 158
How to: Ring tones, sounds, and alerts ...................................................................................................... 158
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 162
Browser ................................................................................................................................................... 163
How to: Browser ....................................................................................................................................... 163
Tips: Browser ........................................................................................................................................... 176
Troubleshooting: Browser ......................................................................................................................... 178
Calendar .................................................................................................................................................. 179
How to: Calendar ...................................................................................................................................... 179
Tips: Calendar .......................................................................................................................................... 188
Troubleshooting: Calendar ....................................................................................................................... 189
Contacts .................................................................................................................................................. 191
How to: Contacts ...................................................................................................................................... 191
Troubleshooting: Contacts ........................................................................................................................ 200
Clock ....................................................................................................................................................... 202
How to: Clock ........................................................................................................................................... 202
Troubleshooting: Clock ............................................................................................................................. 206
Tasks and memos .................................................................................................................................... 207
Create a task or memo .............................................................................................................................. 207
Send a task or memo ................................................................................................................................ 207
Change or delete a task or memo .............................................................................................................. 207
Change the status of a task ....................................................................................................................... 208
Hide completed tasks ............................................................................................................................... 208
Show tasks in the calendar ....................................................................................................................... 208
Synchronizing tasks and memos ............................................................................................................... 209
About categories ...................................................................................................................................... 211
Categorize a contact, task, or memo ......................................................................................................... 211
Create a category for contacts, tasks, or memos ....................................................................................... 211
Turn off the prompt that appears before you delete items .......................................................................... 212
Typing ...................................................................................................................................................... 213
How to: Typing ......................................................................................................................................... 213
Troubleshooting: Typing ........................................................................................................................... 220
Keyboard ................................................................................................................................................. 221
How to: Keyboard ..................................................................................................................................... 221
Language ................................................................................................................................................. 224
How to: Language .................................................................................................................................... 224
Troubleshooting: Language ...................................................................................................................... 226
Screen display .......................................................................................................................................... 227
How to: Screen display ............................................................................................................................. 227
Troubleshooting: Screen display ............................................................................................................... 232
GPS technology ........................................................................................................................................ 234
How to: GPS technology ........................................................................................................................... 234
Troubleshooting: GPS technology ............................................................................................................. 236
Compass .................................................................................................................................................. 237
How to: Compass ..................................................................................................................................... 237
Maps ....................................................................................................................................................... 239
How to: Maps ........................................................................................................................................... 239
Personalize: Maps .................................................................................................................................... 243
Troubleshooting: Maps ............................................................................................................................. 245
Applications ............................................................................................................................................. 246
How to: Applications ................................................................................................................................ 246
Troubleshooting: Applications .................................................................................................................. 248
BlackBerry ID ........................................................................................................................................... 252
How to: BlackBerry ID .............................................................................................................................. 252
BlackBerry Device Software ...................................................................................................................... 254
How to: BlackBerry Device Software ......................................................................................................... 254
Troubleshooting: BlackBerry Device Software ........................................................................................... 256
Manage Connections ................................................................................................................................ 258
Mobile network ........................................................................................................................................ 258
Wi-Fi technology ....................................................................................................................................... 265
Mobile Hotspot mode ............................................................................................................................... 275
How to: Mobile Hotspot mode ................................................................................................................... 275
Troubleshooting: Mobile Hotspot mode .................................................................................................... 278
Bluetooth technology ............................................................................................................................... 279
How to: Bluetooth technology ................................................................................................................... 279
Troubleshooting: Bluetooth technology ..................................................................................................... 287
NFC technology ........................................................................................................................................ 290
How to: NFC technology ........................................................................................................................... 290
Troubleshooting: NFC technology ............................................................................................................. 296
Media server ............................................................................................................................................ 298
How to: Media server ................................................................................................................................ 298
Smart accessories .................................................................................................................................... 300
About the Smart Accessories application .................................................................................................. 300
Set up a new dock .................................................................................................................................... 300
Change a dock profile ............................................................................................................................... 301
Delete a saved dock profile ....................................................................................................................... 301
Power and battery .................................................................................................................................... 302
How to: Power and battery ........................................................................................................................ 302
Troubleshooting: Power and battery .......................................................................................................... 306
Storage space and media cards ................................................................................................................ 307
How to: Storage space and media cards ................................................................................................... 307
Troubleshooting: Storage space and media cards ..................................................................................... 313
Search ..................................................................................................................................................... 315
How to: Search ......................................................................................................................................... 315
Troubleshooting: Search ........................................................................................................................... 319
Security ................................................................................................................................................... 321
How to: Security ....................................................................................................................................... 321
Troubleshooting: Security ......................................................................................................................... 351
Service books and diagnostic reports ........................................................................................................ 354
Run, view, send, or delete a diagnostic report ........................................................................................... 354
Accept, delete, or restore a service book ................................................................................................... 354
Set a default recipient for diagnostic reports ............................................................................................. 355
Find your smartphone model number and version of the BlackBerry Device Software ................................ 355
I can't run or submit a diagnostic report .................................................................................................... 355
Synchronization ....................................................................................................................................... 357
How to: Synchronization ........................................................................................................................... 357
Troubleshooting: Synchronization ............................................................................................................. 360
Accessibility options ................................................................................................................................. 362
How to: Accessibility ................................................................................................................................ 362
Calculator ................................................................................................................................................ 368
Use the calculator .................................................................................................................................... 368
Convert a measurement ........................................................................................................................... 368
Glossary ................................................................................................................................................... 369
Legal notice ............................................................................................................................................. 371
User Guide Quick Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

Inserting the SIM card, media card, and battery

Remove the battery door
9
User Guide Quick Help
To remove the battery door, pull up the bottom of the battery door.
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
Slide the SIM card into the slot.
Insert the media card and battery
A media card is already inserted and is located above the battery. To remove the media card, pull the card out of the slot.
10
User Guide Quick Help

New in BlackBerry 7.1

BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
BlackBerry Tag
Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see
BlackBerry Tag.
Smart tags
A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and more. For more information, see Smart tags.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling.
11
User Guide Quick Help
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. For more information, see Turn on Parental Controls.
Public warning messages
If your wireless service provider or organization uses a public warning system, you can receive public warning messages, such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning
systems.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.
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User Guide Quick Help
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass.
NFC technology
NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology.
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file. Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth
technology.
Video enhancements
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
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User Guide Quick Help
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options.

About switching BlackBerry smartphones

When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com. Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 14

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 29

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the home screen or in a folder, click the Setup icon.
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User Guide Quick Help
2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone
Trackpad
Menu
Escape
Send
End/Power
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock or unlock the screen and keyboard.
Keys on the right side of your smartphone
Volume/Mute
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous media file.
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User Guide Quick Help
Keys on the right side of your smartphone
• Before you take a picture or record a video, press the top or bottom key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
Speakerphone Turn on or turn off the speakerphone during a call.
Right convenience key
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
• If supported, open the camera. To take a picture, press the convenience key again.
• You can also customize this key.
Keyboard

Flashing LED color descriptions

The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED color Description
Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn
off this notification.
Red Indicates that you have received a new message. The LED also flashes when your smartphone
accesses data on a smart card. You can turn on or turn off this notification. You can also change the LED color for ring tones, message notifications, event reminders, and other application notifications using the sound and alert profiles.
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User Guide Quick Help
Flashing LED color Description
Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn
on or turn off this notification. The amber LED flashes when your smartphone is turned off and charging, this indicator changes to solid green when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage, 230 Turn off or turn on the Bluetooth connection notification, 285

Icons

Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the
BlackBerry App World storefront.
Setup
Setup
Options
Power and lock
Password Lock
Enterprise Activation Activate a work email account using the
BlackBerry Enterprise Server.
Power Off
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User Guide Quick Help
Messages
Messages
Added email address
Text Messages
Instant messaging
Instant Messaging folder Some applications might appear in this folder
including applications that you download.
Applications
Browser
Maps
Compass
Saved Messages
Added work email address
BBM
Manage Connections
Help
BlackBerry Protect
18
Password Keeper
Applications folder Some applications might appear in this folder,
including applications that you download.
Smart Tags
Voice Dialing
Phone
BlackBerry Travel
User Guide Quick Help
Media
Media folder
Pictures
Ring Tones
Camera
Voice Notes Recorder
YouTube
Personal organizer
Contacts
Tasks
Videos
Music
Voice Notes
Video Camera
Podcasts
Calendar
MemoPad
Clock
Files
Documents To Go
Social networking and mobile purchasing
BlackBerry App World
Calculator
Files
Social Feeds
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User Guide Quick Help
Facebook for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device Software is available.
A software update for the BlackBerry Device Software is ready to be installed.
Sounds and alerts
Normal profile
Loud profile
Medium profile
Twitter for BlackBerry smartphones
A software update for the BlackBerry Device Software is being downloaded.
A software update for the BlackBerry Device Software is paused.
Phone Calls Only profile
Custom profile
Silent profile
Vibrate Only profile
All Alerts Off profile
Games
Games folder Some applications might appear in this folder,
including applications that you download.
Word Mole
BrickBreaker
Home screen icons
These icons are status indicators that appear at the top of the home screen. Depending on your wireless service provider, some of these icons might not appear.
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User Guide Quick Help
New item To clear this icon, open each item that has this
indicator.
Sending data
Receiving data
New BBM item To clear this icon, open each chat that has this
icon.
Roaming
Alarm is set
Calendar reminder count
Wi-Fi technology is turned on
Message inbox icons
Update is available in the BlackBerry App
World storefront
New item in the Social Feeds application
System is busy
New BBM Groups item
Unread message count
Missed call count
Bluetooth technology is turned on
NFC technology is turned on
These icons indicate the type or status of each message in your inbox. Depending on your wireless service provider, some of these icons might not appear.
Unread message
Read message
Draft message
Filed message
Message with an attachment
Message is high priority
Text message with an attachment
New BBM item To clear this indicator, open each chat that has
this indicator.
BBM chat is open
New BBM Groups item
New RSS item
Message is being sent
Message has not been sent
Message has been sent
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User Guide Quick Help
Text message
Message has been read
Message has been delivered
Battery power level icons
These icons appear at the top of the home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)
NUM lock (number lock)
Alt mode
Multi-tap mode
Current input language
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call
Placed call
Calendar icons
These icons appear when you highlight a calendar entry.
22
Event reminder
Meeting reminder
Notes
Recurring appointment
Exception for recurring appointment
Received call
Voice mail message
User Guide Quick Help
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned off Take another picture
Flash is turned on
Automatic flash mode
Geotagging is turned on
Flash is turned off
Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording
Send video
Delete video
Pause recording
Rename video

Your Home screen

Home screen at a glance
23
User Guide Quick Help
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related information
My display changed, 232
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1.
On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3.
Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
24
User Guide Quick Help
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.
Related information
My display changed, 232
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1.
On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3.
Press the key > Save.
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 232
Set the number of icons that appear on the home screen
1. On the home screen or in a folder, click the Options icon.
25
User Guide Quick Help
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4.
Press the key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by
field to Universal Search.
Typing
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the key > Save.
Related information
Lock or unlock your smartphone, 31

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
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User Guide Quick Help
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Related information
Find more information, 28 BlackBerry Device Software, 254 Check which wireless networks your smartphone connects to, 258
27
User Guide Quick Help

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.
• www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and more.
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.

Popular topics

BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the
: In some cases, you might see the following options. If so, select one of the options.
Note
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 92 Change options for your personal email account, 92
28
Messages icon.
User Guide Quick Help

Add or change your email signature

Before you begin: Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the key > Save.
Your signature is added to your email after you send it.

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the key > Help. Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting
mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might
apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 14

Transfer files to and from your smartphone

1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
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User Guide Quick Help
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files, 141

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software
.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.
1.
In the contact list, press the key > SIM Phone Book.
2.
Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
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