User Guide
BlackBerry 8120 Smartphone
SWD-278813-0206060011-032
Contents
BlackBerry basics..................................................................................................................................................................................................................................11
About typing input methods...........................................................................................................................................................................................................................11
Type text using SureType technology...........................................................................................................................................................................................................11
Switch typing input methods..........................................................................................................................................................................................................................11
Switch applications.........................................................................................................................................................................................................................................12
Assign an application to a Convenience key...............................................................................................................................................................................................12
Set owner information....................................................................................................................................................................................................................................12
Turn on standby mode....................................................................................................................................................................................................................................12
About links........................................................................................................................................................................................................................................................12
Create a link for a PIN.....................................................................................................................................................................................................................................12
BlackBerry basics shortcuts...........................................................................................................................................................................................................................13
BlackBerry basics troubleshooting................................................................................................................................................................................................................13
Shortcuts................................................................................................................................................................................................................................................15
BlackBerry basics shortcuts...........................................................................................................................................................................................................................13
Phone shortcuts...............................................................................................................................................................................................................................................15
Camera and video camera shortcuts............................................................................................................................................................................................................15
Media shortcuts...............................................................................................................................................................................................................................................16
Message shortcuts..........................................................................................................................................................................................................................................16
Typing shortcuts...............................................................................................................................................................................................................................................17
Search shortcuts.............................................................................................................................................................................................................................................. 17
Attachment shortcuts.....................................................................................................................................................................................................................................18
Browser shortcuts............................................................................................................................................................................................................................................18
Map shortcuts..................................................................................................................................................................................................................................................18
Calendar shortcuts..........................................................................................................................................................................................................................................19
Phone...................................................................................................................................................................................................................................................... 21
Phone basics.....................................................................................................................................................................................................................................................21
Emergency calls..............................................................................................................................................................................................................................................23
Volume..............................................................................................................................................................................................................................................................23
Voice mail.........................................................................................................................................................................................................................................................24
Speed dial........................................................................................................................................................................................................................................................24
Conference calls..............................................................................................................................................................................................................................................25
Caller ID...........................................................................................................................................................................................................................................................26
Call logs............................................................................................................................................................................................................................................................27
Call waiting......................................................................................................................................................................................................................................................28
Call forwarding...............................................................................................................................................................................................................................................29
Call blocking....................................................................................................................................................................................................................................................30
Fixed dialling....................................................................................................................................................................................................................................................31
Smart dialling..................................................................................................................................................................................................................................................33
TTY support......................................................................................................................................................................................................................................................34
Multiple phone numbers................................................................................................................................................................................................................................34
Phone options..................................................................................................................................................................................................................................................35
Phone shortcuts...............................................................................................................................................................................................................................................15
Phone troubleshooting...................................................................................................................................................................................................................................37
Voice dialling....................................................................................................................................................................................................................................... 39
Make a call using a voice command............................................................................................................................................................................................................39
Dial an extension using a voice command.................................................................................................................................................................................................39
Check your phone number using a voice command.................................................................................................................................................................................39
Check the wireless coverage level using a voice command.....................................................................................................................................................................39
Check the battery power level using a voice command...........................................................................................................................................................................39
Change the voice dialling language............................................................................................................................................................................................................39
Turn off choice lists for voice commands....................................................................................................................................................................................................40
Turn off voice prompts...................................................................................................................................................................................................................................40
Set playback options for voice dialling.......................................................................................................................................................................................................40
Set the matching sensitivity level for voice commands............................................................................................................................................................................40
Improve voice recognition of numbers.........................................................................................................................................................................................................41
Voice dialling troubleshooting......................................................................................................................................................................................................................41
Camera and video camera................................................................................................................................................................................................................. 43
Take a picture .................................................................................................................................................................................................................................................43
Zoom in to or out from a subject.................................................................................................................................................................................................................. 43
View the number of remaining pictures......................................................................................................................................................................................................43
Record a video.................................................................................................................................................................................................................................................43
View the amount of memory available for recording videos...................................................................................................................................................................44
Camera and video camera options..............................................................................................................................................................................................................44
Camera and video camera shortcuts............................................................................................................................................................................................................15
Camera and video camera troubleshooting...............................................................................................................................................................................................45
Media......................................................................................................................................................................................................................................................47
Transferring and downloading media files.................................................................................................................................................................................................47
Playing media files and recording voice notes..........................................................................................................................................................................................49
Managing media files.....................................................................................................................................................................................................................................51
Viewing pictures.............................................................................................................................................................................................................................................55
Managing pictures..........................................................................................................................................................................................................................................57
Media card options.........................................................................................................................................................................................................................................58
Media shortcuts...............................................................................................................................................................................................................................................16
Media troubleshooting..................................................................................................................................................................................................................................60
Messages...............................................................................................................................................................................................................................................63
Message basics...............................................................................................................................................................................................................................................63
Email messages...............................................................................................................................................................................................................................................68
PIN messages..................................................................................................................................................................................................................................................75
SMS text messages.........................................................................................................................................................................................................................................76
MMS messages................................................................................................................................................................................................................................................79
Message list options.......................................................................................................................................................................................................................................83
Message shortcuts..........................................................................................................................................................................................................................................16
Message troubleshooting..............................................................................................................................................................................................................................88
Typing....................................................................................................................................................................................................................................................93
Typing basics...................................................................................................................................................................................................................................................93
Typing input methods....................................................................................................................................................................................................................................95
Spelling checker.............................................................................................................................................................................................................................................96
Custom dictionary..........................................................................................................................................................................................................................................98
AutoText...........................................................................................................................................................................................................................................................99
Typing shortcuts...............................................................................................................................................................................................................................................17
Typing troubleshooting.................................................................................................................................................................................................................................101
Search..................................................................................................................................................................................................................................................103
Messages, attachments and web pages....................................................................................................................................................................................................103
Organiser data..............................................................................................................................................................................................................................................105
Search shortcuts..............................................................................................................................................................................................................................................17
Attachments........................................................................................................................................................................................................................................107
Attachment basics.........................................................................................................................................................................................................................................107
Document attachments...............................................................................................................................................................................................................................109
Spreadsheet attachments............................................................................................................................................................................................................................109
Media attachments........................................................................................................................................................................................................................................110
Presentation attachments.............................................................................................................................................................................................................................111
vCard contact attachments..........................................................................................................................................................................................................................112
Attachment shortcuts.....................................................................................................................................................................................................................................18
Attachment troubleshooting........................................................................................................................................................................................................................113
Synchronisation..................................................................................................................................................................................................................................115
About synchronisation..................................................................................................................................................................................................................................115
Reconcile email messages over the wireless network..............................................................................................................................................................................115
Delete email messages over the wireless network...................................................................................................................................................................................115
Prerequisites: Wireless data synchronisation............................................................................................................................................................................................116
Synchronise organiser data over the wireless network...........................................................................................................................................................................116
About synchronisation conflicts..................................................................................................................................................................................................................116
Manage email reconciliation conflicts........................................................................................................................................................................................................116
Manage data synchronisation conflicts......................................................................................................................................................................................................117
About backing up and restoring device data.............................................................................................................................................................................................117
Prerequisites: Wireless data restoration.....................................................................................................................................................................................................117
Delete all device data....................................................................................................................................................................................................................................117
Empty the deleted items folder on your computer from your device.....................................................................................................................................................117
Synchronisation troubleshooting................................................................................................................................................................................................................118
Browser.................................................................................................................................................................................................................................................121
Browser basics................................................................................................................................................................................................................................................121
Browser bookmarks.......................................................................................................................................................................................................................................125
Web feeds........................................................................................................................................................................................................................................................127
Browser options.............................................................................................................................................................................................................................................129
Browser security............................................................................................................................................................................................................................................132
Browser push..................................................................................................................................................................................................................................................134
Browser shortcuts............................................................................................................................................................................................................................................18
Browser troubleshooting..............................................................................................................................................................................................................................136
Applications........................................................................................................................................................................................................................................137
Add an application........................................................................................................................................................................................................................................137
View properties for an application..............................................................................................................................................................................................................137
Delete a third-party application.................................................................................................................................................................................................................137
Receive a device password prompt before you add an application.......................................................................................................................................................137
View the size of an application database..................................................................................................................................................................................................137
About upgrading the BlackBerry Device Software..................................................................................................................................................................................138
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network......................................................................................................................138
Upgrade the BlackBerry Device Software.................................................................................................................................................................................................138
Return to the previous version of the BlackBerry Device Software.......................................................................................................................................................138
Delete the previous version of the BlackBerry Device Software...........................................................................................................................................................139
Application troubleshooting........................................................................................................................................................................................................................139
Maps......................................................................................................................................................................................................................................................141
Map basics.......................................................................................................................................................................................................................................................141
Navigation......................................................................................................................................................................................................................................................142
Maps bookmarks............................................................................................................................................................................................................................................143
Map options...................................................................................................................................................................................................................................................144
Map shortcuts..................................................................................................................................................................................................................................................18
Maps troubleshooting..................................................................................................................................................................................................................................146
GPS technology..................................................................................................................................................................................................................................147
About GPS technology..................................................................................................................................................................................................................................147
Get your GPS location..................................................................................................................................................................................................................................147
Prevent others from tracking your location..............................................................................................................................................................................................147
GPS technology troubleshooting................................................................................................................................................................................................................147
Contacts..............................................................................................................................................................................................................................................149
Contact basics...............................................................................................................................................................................................................................................149
Customising contacts....................................................................................................................................................................................................................................151
Categories......................................................................................................................................................................................................................................................152
Mailing lists....................................................................................................................................................................................................................................................154
Multiple address books................................................................................................................................................................................................................................155
SIM card phone book....................................................................................................................................................................................................................................155
Contact list options.......................................................................................................................................................................................................................................157
Contact troubleshooting..............................................................................................................................................................................................................................158
Calendar..............................................................................................................................................................................................................................................159
Calendar basics.............................................................................................................................................................................................................................................159
Meetings..........................................................................................................................................................................................................................................................161
Calendar options...........................................................................................................................................................................................................................................163
Multiple calendars........................................................................................................................................................................................................................................166
Calendar shortcuts..........................................................................................................................................................................................................................................19
Calendar troubleshooting............................................................................................................................................................................................................................167
Tasks....................................................................................................................................................................................................................................................169
Task basics.....................................................................................................................................................................................................................................................169
Categories......................................................................................................................................................................................................................................................152
Task list options.............................................................................................................................................................................................................................................172
Memos..................................................................................................................................................................................................................................................175
Memo basics...................................................................................................................................................................................................................................................175
Categories......................................................................................................................................................................................................................................................152
Memo list options..........................................................................................................................................................................................................................................177
Alarm....................................................................................................................................................................................................................................................179
About the alarm.............................................................................................................................................................................................................................................179
Turn on the alarm..........................................................................................................................................................................................................................................179
Silence the alarm...........................................................................................................................................................................................................................................179
Calculator.............................................................................................................................................................................................................................................181
Use the calculator..........................................................................................................................................................................................................................................181
Convert a measurement................................................................................................................................................................................................................................181
Bluetooth technology........................................................................................................................................................................................................................183
Bluetooth technology basics.......................................................................................................................................................................................................................183
Bluetooth technology options.....................................................................................................................................................................................................................185
Bluetooth technology troubleshooting......................................................................................................................................................................................................188
Date and time......................................................................................................................................................................................................................................191
Set the date and time....................................................................................................................................................................................................................................191
Get the date and time from the wireless network automatically...........................................................................................................................................................191
Date and time troubleshooting....................................................................................................................................................................................................................191
Notification profiles..........................................................................................................................................................................................................................193
Notification basics........................................................................................................................................................................................................................................193
LED notification.............................................................................................................................................................................................................................................195
Custom notification......................................................................................................................................................................................................................................196
Notification profile troubleshooting..........................................................................................................................................................................................................198
BlackBerry Messenger......................................................................................................................................................................................................................199
Contacts.........................................................................................................................................................................................................................................................199
Conversations................................................................................................................................................................................................................................................201
Availability.....................................................................................................................................................................................................................................................203
Display and keyboard......................................................................................................................................................................................................................205
Backlighting..................................................................................................................................................................................................................................................205
Display options.............................................................................................................................................................................................................................................205
Keyboard options..........................................................................................................................................................................................................................................207
Themes...........................................................................................................................................................................................................................................................208
Display troubleshooting..............................................................................................................................................................................................................................209
Language..............................................................................................................................................................................................................................................211
Change the display language.......................................................................................................................................................................................................................211
Add a display language.................................................................................................................................................................................................................................211
Delete a display language............................................................................................................................................................................................................................211
About typing input languages......................................................................................................................................................................................................................96
Change the typing input language.............................................................................................................................................................................................................96
Switch typing input methods..........................................................................................................................................................................................................................11
Turn off the shortcut for switching typing input languages...................................................................................................................................................................212
Change the input options for SureType technology.................................................................................................................................................................................96
Change the voice dialling language............................................................................................................................................................................................................39
Set display options for contacts..................................................................................................................................................................................................................157
Language troubleshooting...........................................................................................................................................................................................................................213
Wireless network coverage..............................................................................................................................................................................................................215
Find information about wireless coverage indicators..............................................................................................................................................................................215
Turn off a wireless connection ...................................................................................................................................................................................................................215
Network connection indicators...................................................................................................................................................................................................................215
Turn on wireless coverage notifications....................................................................................................................................................................................................196
Check the wireless coverage level using a voice command.....................................................................................................................................................................39
About the preferred wireless network list.................................................................................................................................................................................................216
Add a wireless network to the preferred wireless network list..............................................................................................................................................................216
Change the order of preferred wireless networks....................................................................................................................................................................................217
Delete a wireless network from the preferred wireless network list.....................................................................................................................................................217
Turn off data service.....................................................................................................................................................................................................................................218
About roaming...............................................................................................................................................................................................................................................218
Switch wireless networks manually............................................................................................................................................................................................................218
Verify the status of network connections and services...........................................................................................................................................................................218
Wi-Fi connection settings............................................................................................................................................................................................................................219
Advanced Wi-Fi connection settings.........................................................................................................................................................................................................222
UMA connection settings............................................................................................................................................................................................................................224
Wireless network coverage troubleshooting............................................................................................................................................................................................224
Power, battery and memory.............................................................................................................................................................................................................227
Turn off your device......................................................................................................................................................................................................................................227
Set your device to turn on and turn off automatically............................................................................................................................................................................227
Check the battery power level....................................................................................................................................................................................................................227
Check the battery power level using a voice command...........................................................................................................................................................................39
Reset the device............................................................................................................................................................................................................................................227
Extend battery life.........................................................................................................................................................................................................................................227
View the amount of available memory on your device...........................................................................................................................................................................228
Best practice: Optimising your device performance...............................................................................................................................................................................228
SIM card..............................................................................................................................................................................................................................................229
About the SIM card phone book.................................................................................................................................................................................................................155
Add a contact to your SIM card .................................................................................................................................................................................................................156
Copy contacts from your SIM card to your address book.......................................................................................................................................................................156
Copy a contact from your address book to your SIM card......................................................................................................................................................................156
Change a SIM card contact.........................................................................................................................................................................................................................156
Delete a SIM card contact............................................................................................................................................................................................................................157
Store SMS text messages on your SIM card................................................................................................................................................................................................77
About SIM card security..............................................................................................................................................................................................................................230
Protect your SIM card with a PIN...............................................................................................................................................................................................................231
Change the SIM card PIN............................................................................................................................................................................................................................231
Change the display name for a phone number.........................................................................................................................................................................................231
Security............................................................................................................................................................................................................................................... 233
Security basics...............................................................................................................................................................................................................................................233
Password keeper...........................................................................................................................................................................................................................................234
Encryption......................................................................................................................................................................................................................................................236
Memory cleaning..........................................................................................................................................................................................................................................238
Certificates....................................................................................................................................................................................................................................................239
Certificate servers........................................................................................................................................................................................................................................245
Key stores.......................................................................................................................................................................................................................................................247
Smart cards...................................................................................................................................................................................................................................................249
Software tokens............................................................................................................................................................................................................................................252
VPN settings..................................................................................................................................................................................................................................................253
About PGP keys............................................................................................................................................................................................................................................254
About security self-tests..............................................................................................................................................................................................................................254
Verify security software ..............................................................................................................................................................................................................................254
Security troubleshooting.............................................................................................................................................................................................................................254
Third-party application control......................................................................................................................................................................................................257
About permissions for third-party applications.......................................................................................................................................................................................257
Reset connection permissions for third-party applications ..................................................................................................................................................................257
About direct Internet connections for third-party applications............................................................................................................................................................257
Set up a direct Internet connection for a third-party application........................................................................................................................................................257
Set permissions for a third-party application..........................................................................................................................................................................................257
Connection permissions for third-party applications.............................................................................................................................................................................258
Interaction permissions for third-party applications..............................................................................................................................................................................258
Data permissions for third-party applications........................................................................................................................................................................................259
BrickBreaker.......................................................................................................................................................................................................................................261
About BrickBreaker.......................................................................................................................................................................................................................................261
BrickBreaker capsules..................................................................................................................................................................................................................................261
BrickBreaker scoring....................................................................................................................................................................................................................................262
Play BrickBreaker.........................................................................................................................................................................................................................................262
Adjust the volume...........................................................................................................................................................................................................................................23
Set the paddle speed...................................................................................................................................................................................................................................262
Submit a score to the BrickBreaker high score website.........................................................................................................................................................................263
Check the high scores on the BrickBreaker web site..............................................................................................................................................................................263
Service books.....................................................................................................................................................................................................................................265
About service books.....................................................................................................................................................................................................................................265
Accept a service book .................................................................................................................................................................................................................................265
Delete a service book...................................................................................................................................................................................................................................265
Troubleshooting.................................................................................................................................................................................................................................267
BlackBerry basics troubleshooting................................................................................................................................................................................................................13
Phone troubleshooting...................................................................................................................................................................................................................................37
Voice dialling troubleshooting......................................................................................................................................................................................................................41
Camera and video camera troubleshooting...............................................................................................................................................................................................45
Media troubleshooting..................................................................................................................................................................................................................................60
Message troubleshooting..............................................................................................................................................................................................................................88
Typing troubleshooting.................................................................................................................................................................................................................................101
Attachment troubleshooting........................................................................................................................................................................................................................113
Synchronisation troubleshooting................................................................................................................................................................................................................118
Browser troubleshooting..............................................................................................................................................................................................................................136
Application troubleshooting........................................................................................................................................................................................................................139
Maps troubleshooting..................................................................................................................................................................................................................................146
Contact troubleshooting..............................................................................................................................................................................................................................158
Calendar troubleshooting............................................................................................................................................................................................................................167
Bluetooth technology troubleshooting......................................................................................................................................................................................................188
Date and time troubleshooting....................................................................................................................................................................................................................191
Notification profile troubleshooting..........................................................................................................................................................................................................198
Display troubleshooting..............................................................................................................................................................................................................................209
Language troubleshooting...........................................................................................................................................................................................................................213
Wireless network coverage troubleshooting............................................................................................................................................................................................224
Security troubleshooting.............................................................................................................................................................................................................................254
Diagnostic reports........................................................................................................................................................................................................................................280
Wi-Fi diagnostic reports..............................................................................................................................................................................................................................282
Glossary..............................................................................................................................................................................................................................................285
Legal notice........................................................................................................................................................................................................................................289
10
BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.
SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide
a quick and comfortable typing and dialling experience.
SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each
letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once,
the U key once and so on until run appears in the list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to
type run, you would press the key twice, the key once and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number
and password fields.
Type text using SureType technology
1. Press the letter key once for each letter in a word.
2. Perform one of the following actions:
• To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key.
• To select an item from the list that appears when you type and continue typing the same word, click the item.
• To change a letter in a word that you are typing, highlight the letter. Click the alternative letter that appears on the screen.
To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternative letter that appears
on the screen.
Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
• To use the SureType® input method, set the Input Language field to <Language>.
3. Press the Menu key.
4. Click Save.
11
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you
might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device.
Hold the Mute key.
To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, websites and
email addresses and can use these links to make calls, visit websites or start composing messages quickly.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks or memos. If you click the link, you can send a PIN message.
12
When typing text, type pin: and the PIN.
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application.
Release the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
BlackBerry basics troubleshooting
I cannot type a password
Check that you are using the multi-tap input method.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organisation might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
13
14
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application.
Release the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the full stop (.) key. To turn off the speakerphone during a call, press the full
stop (.) key.
• To switch the audio path to wired headphones during a call, press the full stop (.) key. To switch back to the previous audio path,
press the full stop (.) key again.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To view your contact list in the phone, hold the Send key.
• To switch phone numbers, in the phone, click your active phone number. Click a phone number.
Camera and video camera shortcuts
• To take a picture, press the Right Convenience key.
15
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press 4.
• To play the previous song in a category, press 6.
• To amplify the volume for songs, ringtones and videos, press the Volume Up key until you reach the highest volume setting. Press
the Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.
Message shortcuts
In a message
• To reply to a message, press the exclamation mark (!) key.
• To forward a message, press the full stop (.) key.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the full stop (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
16
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
Typing shortcuts
• To insert a full stop, press the Space key twice. The next letter is capitalised.
• To capitalise a letter, hold the letter key until the capital letter appears.
• To type the alternative character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character.
For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
• To switch typing input languages, in the device options, on the Language screen, check that the Use Input Language
Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language.
Release the Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial
letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight
the word that you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a full stop (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below
the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
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• To search for text in a presentation attachment, check that you are viewing the presentation in text view or in text and slide view.
Press Q.
Attachment shortcuts
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, press O. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide, verify that you are viewing the presentation in slide view. Press 6.
• To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4.
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To move to a specific web page, press the period (.) key.
• To open the bookmark list, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or hover over the link. Press the Enter key.
• To hide the banner, press the exclamation mark (!) key. To view the banner, press the exclamation mark (!) key.
Navigate a web page
• To move up a screen, press 3.
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Map shortcuts
• To zoom in to a map, press L.
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• To zoom out from a map, press O.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q.
• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map,
press the Space key.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the full stop (.) key.
• To move to the next day, week or month, press 9.
• To move to the previous day, week or month, press 3.
• To move up an hour in Day view or Week view, press 2.
• To move down an hour in Day view or Week view, press 8.
• To move to the current date, press the exclamation mark (!) key.
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Phone
Phone basics
Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your
BlackBerry® device, your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a second call
1. Press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
key.
Mute a call
During a call, press the Mute key.
To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the period (.) key.
To turn off the speakerphone, press the period (.) key again.
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Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional
phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
Check that dialling from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip or adjust the volume of a song or a
video in the media application.
For more information about using the headset, see the documentation that came with your headset.
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Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to
the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically. If you are outside a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency
numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America, 999 in the UK and
112 in countries that are part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You can only change sound quality for the earpiece on your BlackBerry® device.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
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Improve sound quality for all calls
You can only change sound quality for the earpiece on your BlackBerry® device.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Call Audio field.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
Verify that you have a voice mail access number.
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail
system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active
phone number.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
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5. Click a contact.
Change the contact assigned to a speed dial key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.
Click the trackball.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number
or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
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2. Click Drop Call.
3. Click a contact.
Leave a conference call
Check that your wireless service provider supports this feature.
If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Transfer.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Centre the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. When changing a contact, highlight the caller ID picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Centre the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
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2. Press the Menu key.
3. Click Edit.
4. Click the caller ID picture.
5. Click Delete Picture.
6. Click the trackball.
7. Click Save.
Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called and the duration of the call. You can also
add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call
logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select a call log type option.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Click the trackball.
8. Click Save.
Change call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
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3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Click the trackball.
8. Click Save.
Send a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Click the trackball.
9. Click Save.
Call waiting
Prerequisites: Call waiting
• Check that your wireless service plan includes this service.
• Check that your wireless service provider has set up your SIM card for this service.
Turn on call waiting
If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active
phone number only.
1. In the phone, press the Menu key.
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