Blackberry P9981 User Manual

PORSCHE DESIGN Smartphone

P'9981

User Guide

Version: 7.0

SWD-1735726-1214094109-032

Contents
Quick Help......................................................................................................................................................................................	5
Getting started: Your smartphone..................................................................................................................................................	5
How to: Top 10...............................................................................................................................................................................	19
Tips: Top 10...................................................................................................................................................................................	23
Personalise: Top 10........................................................................................................................................................................	28
Troubleshooting: Top 10................................................................................................................................................................	31
Tips and shortcuts.........................................................................................................................................................................	36
Tips: Doing things quickly..............................................................................................................................................................	36
Tips: Extending battery life.............................................................................................................................................................	37
Tips: Finding apps..........................................................................................................................................................................	38
Tips: Freeing space for your music, pictures, videos and files......................................................................................................	38
Tips: Updating your software.........................................................................................................................................................	39
Tips: Keeping your information safe..............................................................................................................................................	40
Tips: Managing indicators..............................................................................................................................................................	40
Troubleshooting: Shortcuts............................................................................................................................................................	41
Phone.............................................................................................................................................................................................	42
How to: Phone...............................................................................................................................................................................	42
Troubleshooting: Phone.................................................................................................................................................................	57
Voice commands...........................................................................................................................................................................	60
How to: Voice commands..............................................................................................................................................................	60
Troubleshooting: Voice commands...............................................................................................................................................	62
Messages.......................................................................................................................................................................................	63
How to: Messages.........................................................................................................................................................................	63
Email...............................................................................................................................................................................................	68
Text messages...............................................................................................................................................................................	86
PIN messages................................................................................................................................................................................	94
Attachments...................................................................................................................................................................................	97
Security options for messages.......................................................................................................................................................	100
Files and attachments....................................................................................................................................................................	116
How to: Files..................................................................................................................................................................................	116
Troubleshooting: Files....................................................................................................................................................................	122
Media.............................................................................................................................................................................................	123
How to: Media................................................................................................................................................................................	123
Music..............................................................................................................................................................................................	128

Videos............................................................................................................................................................................................	131
Video camera.................................................................................................................................................................................	133
Camera...........................................................................................................................................................................................	136
Pictures..........................................................................................................................................................................................	141
Voice notes.....................................................................................................................................................................................	145
Ringtones, sounds and alerts.........................................................................................................................................................	148
How to: Ringtones, sounds and alerts...........................................................................................................................................	148
Troubleshooting: Ringtones, sounds and alerts............................................................................................................................	151
Browser..........................................................................................................................................................................................	152
How to: Browser............................................................................................................................................................................	152
Troubleshooting: Browser..............................................................................................................................................................	164
Calendar.........................................................................................................................................................................................	165
How to: Calendar...........................................................................................................................................................................	165
Troubleshooting: Calendar.............................................................................................................................................................	173
Contacts.........................................................................................................................................................................................	175
How to: Contacts...........................................................................................................................................................................	175
Troubleshooting: Contacts.............................................................................................................................................................	182
Clock..............................................................................................................................................................................................	183
How to: Clock.................................................................................................................................................................................	183
Troubleshooting: Clock..................................................................................................................................................................	186
Tasks and memos..........................................................................................................................................................................	187
Create a task or memo...................................................................................................................................................................	187
Send a task or memo.....................................................................................................................................................................	187
Change or delete a task or memo..................................................................................................................................................	187
Change the status of a task...........................................................................................................................................................	187
Hide completed tasks....................................................................................................................................................................	188
Show tasks in the calendar............................................................................................................................................................	188
Synchronising tasks and memos...................................................................................................................................................	188
About categories............................................................................................................................................................................	190
Categorise a contact, task or memo..............................................................................................................................................	190
Create a category for contacts, tasks or memos...........................................................................................................................	190
Turn off the prompt that appears before you delete items............................................................................................................	191
Typing.............................................................................................................................................................................................	192
How to: Typing...............................................................................................................................................................................	192
Troubleshooting: Typing................................................................................................................................................................	198

Keyboard........................................................................................................................................................................................	199
How to: Keyboard..........................................................................................................................................................................	199
Troubleshooting: Keyboard............................................................................................................................................................	200
Language.......................................................................................................................................................................................	201
How to: Language..........................................................................................................................................................................	201
Troubleshooting: Language...........................................................................................................................................................	202
Screen display................................................................................................................................................................................	203
How to: Screen display..................................................................................................................................................................	203
Troubleshooting: Screen display....................................................................................................................................................	206
GPS technology.............................................................................................................................................................................	207
How to: GPS technology................................................................................................................................................................	207
Troubleshooting: GPS technology.................................................................................................................................................	208
Maps..............................................................................................................................................................................................	209
How to: Maps.................................................................................................................................................................................	209
Troubleshooting: Maps..................................................................................................................................................................	213
BlackBerry Device Software...........................................................................................................................................................	221
How to: BlackBerry Device Software.............................................................................................................................................	221
Troubleshooting: BlackBerry Device Software..............................................................................................................................	223
Manage Connections.....................................................................................................................................................................	224
Mobile network...............................................................................................................................................................................	224
Wi-Fi technology............................................................................................................................................................................	231
Bluetooth technology.....................................................................................................................................................................	240
How to: Bluetooth technology.......................................................................................................................................................	240
Troubleshooting: Bluetooth technology.........................................................................................................................................	247
Smart accessories..........................................................................................................................................................................	249
About the Smart Accessories application......................................................................................................................................	249
Set up a new dock.........................................................................................................................................................................	249
Change a dock profile....................................................................................................................................................................	249
Delete a saved dock profile............................................................................................................................................................	250
Power and battery..........................................................................................................................................................................	251
How to: Power and battery............................................................................................................................................................	251
Storage space and media cards....................................................................................................................................................	253

How to: Storage space and media cards.......................................................................................................................................	253
Tips: Storage space and media cards...........................................................................................................................................	256
Troubleshooting: Storage space and media cards........................................................................................................................	257
Search............................................................................................................................................................................................	259
How to: Search...............................................................................................................................................................................	259
Troubleshooting: Search................................................................................................................................................................	262
SIM card.........................................................................................................................................................................................	263
How to: SIM card...........................................................................................................................................................................	263
Security..........................................................................................................................................................................................	266
How to: Security.............................................................................................................................................................................	266
Troubleshooting: Security..............................................................................................................................................................	298
Service books and diagnostic reports...........................................................................................................................................	300
Accept, delete or restore a service book.......................................................................................................................................	300
Run a diagnostic report..................................................................................................................................................................	300
View, submit or delete a diagnostic report....................................................................................................................................	300
Set a default recipient for diagnostic reports.................................................................................................................................	301
I can't run or submit a diagnostic report........................................................................................................................................	301
Find your smartphone model number and version of the BlackBerry Device Software................................................................	301
Synchronisation..............................................................................................................................................................................	302
How to: Synchronisation................................................................................................................................................................	302
Troubleshooting: Synchronisation.................................................................................................................................................	305
Accessibility options......................................................................................................................................................................	307
How to: Accessibility......................................................................................................................................................................	307
Calculator.......................................................................................................................................................................................	311
Use the calculator..........................................................................................................................................................................	311
Convert a measurement.................................................................................................................................................................	311
Glossary.........................................................................................................................................................................................	312
Legal notice....................................................................................................................................................................................	317

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your P'9981 smartphone at a glance

New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 6.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 259.

Home screen customisation

User Guide

Quick Help

Customise the home screen even more by hiding panels you don't use regularly and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel, 15 and Show, hide or find an application icon, 16.

Touch-free call answering

You don't need to use your hands to answer calls when you use a Bluetooth® enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 54.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 98.

Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 243.

Picture enhancements

When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming and panning. For more information, see Change your slide show options, 142.

About the BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone or if you update your BlackBerry Device Software on your smartphone.

Related information

Create a BlackBerry ID, 215

Change your BlackBerry ID information, 215

User Guide

Quick Help

Visit the Set-up application

The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry smartphone and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Set-up application should appear automatically the first time that you turn on your smartphone.

1.If the Set-up application does not appear automatically, on the Home screen or in a folder, click the Set-up icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad	•	Slide your finger to move around the screen.
	• Press (click) to select an item.
	• Press and hold to open a pop-up menu.

Menu	•	Open a menu.
	• Select a highlighted menu item.
	• Press and hold to switch applications quickly.

Escape	•	Return to the previous screen.
	•	Close the menu.

Send	•	Make a call.
	•	Answer a call.

End/Power	•	End a call.
	• Return to the Home screen.
	• Press and hold to turn on or turn off your BlackBerry
		smartphone.


Keys on the top of your smartphone

Lock	Lock or unlock the screen and keyboard.

User Guide

Quick Help

Keys on the right side of your smartphone

Volume/Mute	• Press the middle key to mute a call or mute the volume.
	• Press the top and bottom keys to change the volume.
	• Press and hold the top or bottom key to play the next or
	previous media file.
	• Before you take a picture or record a video, press the top or
	bottom key to zoom in or out.

Right convenience	• If supported, press to open the camera. To take a picture,
key	press the convenience key again.
	• You can also customise this key.

Keyboard

Shift	Capitalise letters.

Alt	Type the alternate character on a key.

Symbol	Open the symbol list.

Backspace/Delete	Delete the previous character or a selected item.

Enter	Select an item.

Speakerphone	Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses.

Flashing LED colour	Description

Green	You're in a wireless coverage area. You can turn on or
	turn off this notification.

Blue	Your smartphone is connected to a Bluetooth® enabled
	device. You can turn on or turn off this notification.

Red	A new message has arrived and your selected profile is
	set to notify you using the flashing LED. If you're using
	your smartphone with a smart card, your smartphone is
	accessing data on the smart card.

User Guide

Quick Help

Flashing LED colour	Description

Amber	The battery power level for your smartphone is low, or
	your smartphone is turned off and is charging. You can't
	turn off the notification for the low battery power level.
	The notification for charging turns off when you turn on
	your smartphone. If your smartphone is turned off, the
	LED changes to a solid green colour when the battery is
	fully charged.

Related information

Turn off Bluetooth connection notification, 246

Turn on flashing LED notification for wireless coverage, 205

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry smartphone model, administrator and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.

Setup

Enterprise Activation

Activate a work email account using the

BlackBerry Enterprise Server.

Options

Power and lock

Password Lock

Power Off

Messages

User Guide

Quick Help

Messages	Saved Messages

Added email address	Added work email address

Text Messages

Instant messaging

Instant Messaging folder	BBM
Some applications might appear in this folder
including applications that you download.

Applications

Browser	Manage Connections

Maps	Help

Compass	BlackBerry Protect

Password Keeper	Voice Dialling

Applications folder	Phone
Some applications might appear in this
folder, including applications that you
download.

Smart Tags	BlackBerry Travel

Media

Media folder	Videos

Pictures	Music

Ringtones	Voice Notes

User Guide

Quick Help

Camera	Video Camera

Voice Notes Recorder	Podcasts

YouTube

Personal organiser

Contacts	Calendar

Tasks	MemoPad

Clock	Calculator

Files

Documents To Go	Files

Social networking and mobile purchasing

BlackBerry App World	Social Feeds

Facebook for BlackBerry smartphones	Twitter for BlackBerry smartphones

BlackBerry Device Software update

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is available.	Software is being downloaded.

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is ready to be installed.	Software is paused.

Sounds and alerts

Normal profile	Phone Calls Only profile

User Guide

Quick Help

Loud profile	Custom profile

Medium profile	Silent profile

Vibrate Only profile	All Alerts Off profile

Games

Games folder

BrickBreaker

Some applications might appear in this folder, including applications that you download.

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World storefront

Sending data	New item in the Social Feeds application

Receiving data	System is busy

New BBM item	New BBM Groups item
To clear this icon, open each chat that has
this icon.

Roaming	Unread message count

Alarm is set	Missed call count

Calendar reminder count	Bluetooth® technology is turned on

Wi-Fi technology is turned on	NFC technology is turned on

User Guide

Quick Help

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your wireless service provider, some of these icons might not appear.

Unread message	New BBM item
	To clear this indicator, open each chat that
	has this indicator.

Read message	BBM chat is open

Draft message	New BBM Groups item

Filed message	New RSS item

Message with an attachment	Message is being sent

Message is high priority	Message has not been sent

Text message with an attachment	Message has been sent

Text message	Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery	Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)	Multi-tap mode

NUM lock (number lock)	Current input language

Alt mode

User Guide

Quick Help

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call	Received call

Placed call	Voice mail message

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder	Recurring appointment

Meeting reminder	Exception for recurring appointment

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures	Geotagging is turned on

Geotagging is turned off	Take another picture

Flash is turned on	Flash is turned off

Automatic flash mode	Scene mode

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording	Pause recording

Send video	Rename video

Delete video

User Guide

Quick Help

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 206

Add a shortcut to your Home screen or Favourites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

•To change the name of the shortcut, type a new name.

•To change the location where the shortcut appears, change the Location field.

•To add the shortcut to your Favourites panel, select the Mark as Favourite check box.

3.Click Add.

Show or hide a Home screen panel

1.On the Home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

3.Press the key > Save.

User Guide

Quick Help

Show, hide or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, on the navigation bar, click All.

•To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•To show all hidden application icons, press the key > Show All Icons.

•To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 206

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

•To move the application icon to a different location on the Home screen, click Move. Click the new location.

•To move the application icon into an application folder, click Move To Folder. Click an application folder.

•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1.On the Home screen, press the key > Options.

2.Change the Downloads Folder field.

3.Press the key > Save.

Change themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 206

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

User Guide

Quick Help

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

•To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the

Launch by Typing field to Universal Search.

•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your smartphone is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model	Features such as GPS, the camera and video camera
	and network connection options are dependent on your
	smartphone model. To find feature specifications for
	your smartphone model, visit www.blackberry.com/go/
	devices.

Wireless service plan	You must purchase or change your wireless service plan
	through your wireless service provider.
	A wireless service plan with phone or voice is required
	for you to use the Phone application and to send and
	receive text messages.

User Guide

Quick Help

	A wireless service plan with data is required for you to
	use the browser service and instant messaging
	applications, and to send and receive email messages
	and PIN messages.
	A wireless service plan might affect which apps you can
	download and how you can download them.
	For more information about your plan, contact your
	wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise	Once you have a data plan, you must set up your email
Server	address or third-party instant messaging account in
	order to send and receive email messages, use third-
	party instant messaging applications and use some
	browser options.
	If you are an individual user, when you set up your email
	address or instant messaging account, you are
	associating it with the BlackBerry Internet Service.
	If you are a corporate user, your administrator sets up
	your email account by associating it with a BlackBerry
	Enterprise Server. Your administrator might set options
	that determine the features and settings that are
	available on your smartphone and if you can add or
	update an app. To view the IT policies that have been set
	by your administrator, on the Home screen or in a folder,
	click the Options icon. Click Security > Security Status
	Information > View IT Policy.

Wireless service provider	Features such as text messaging, location-based
	services and some phone features are dependent on
	your wireless service provider's offerings. You might
	have the option to download apps from a web page or
	an application. For more information, contact your
	wireless service provider.

Wireless network	The wireless network that your smartphone is connected
	to might affect the availability of some features.
	Depending on your wireless service provider and
	available roaming options, different wireless networks
	are available. Some wireless networks don't support

User Guide

Quick Help

	features such as call blocking, call forwarding, or cell
	broadcasting. For more information, contact your
	wireless service provider.

Region	Depending on your region, you might have the option to
	add or update apps using the BlackBerry App World
	storefront. You might also be able to download apps
	from a web page or an application. The availability of
	certain apps varies by region.

Related information

Check what wireless networks your smartphone connects to, 224

Find more information, 19

BlackBerry Device Software, 221

Find more information

•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications and accessories for your smartphone.

•Your wireless service provider website: Find information about your wireless network or wireless service plan.

How to: Top 10

BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1.On the Home screen, click the Set-up icon.

2.In the Set-up section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you will receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up an Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

User Guide

Quick Help

Related information

Synchronise email over the wireless network, 72

Change options for your personal email account, 79

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the

BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone) or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1.Connect your smartphone to your computer using a USB cable.

2.Do one of the following:

•If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3.If necessary, type a password. Your smartphone appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 126

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.

User Guide

Quick Help

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth® technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.In the contact list, press the key > SIM Phone Book.

2.Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1.On the Home screen, click the Text Messages icon.

2.Press the key > Compose Text Message.

3.In the To field, do one of the following:

•Type a contact name.

•Press the key > Choose Contact. Click a contact.

•Type a phone number that can receive text messages (including the country code and area code). For

languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

•If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

4.Type a message.

5.Press the key on the keyboard.

Related information

Personal distribution lists, 180

I can't send messages, 32

Attach a media file, contact card, appointment or location to a text message, 87

View a location on a map

1.On the Home screen, click the Maps icon.

2.Press the key > Find Location.

User Guide

Quick Help

•To search for a point of interest such as a business or landmark, type the information for the point of interest in the Business search field at the top of the screen. Press the [Enter key icon] key on the keyboard to start search. Highlight the point of interest.

•To view a new location or address, type an address in the Location search field at the top of the screen. Highlight the location or address.

•To view a location for a contact, in the Find a shop, café etc. field, type the contact name. Highlight the contact information.

•To view a favourite location, in the Favourites section, highlight the location.

3.Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Get Directions. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.

Do one of the following:

•To lock the keyboard and screen, press the Lock key on the top of your smartphone.

•To unlock the keyboard and screen, press the Lock key again.

•To lock your smartphone with a password, on the Home screen or in a folder, click the icon.

•To unlock your smartphone, enter your password. Press the key on the keyboard.

Turn on or turn off flight mode

You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.

•To turn on flight mode, click All Off.

•To turn off flight mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 224

Turn on or turn off data service or set roaming options, 226

Turn off word substitution

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Language > Typing.

3.For a keyboard, click Advanced Style Options.

User Guide

Quick Help

4.Clear the Spelling checkbox.

5.Press the key > Save.

Tips: Top 10

Save time and maximise your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the Home screen.	On the Home screen, press the	key > Show All
	Icons. To unhide an app, highlight it and then press the
	key > Unhide Icon. If the icon is hidden in other
	panels, you can unhide the icon in all panels, or in the
	current panel only. If Show All Icons does not appear in
	the menu, there are no apps hidden from view.

Search for an app.	On the Home screen, start typing the app name.

Verify that an app is installed.	On the Home screen or in a folder, click the Options icon.
	Click Device > Application Management. If the app is
	listed, it is installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model and then click the Icon Guide.

Remove the new item indicator .	Open each item that has this indicator. For example, to
	remove it from the Messages icon, click the icon.

Remove the unopened message indicator .	In the Messages app, do one or more of the following:

User Guide

Quick Help

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the key > Mark Read.

• Mark all messages that are prior to a date as read.

	Highlight a date field. Press the	key > Mark
	Prior Read.

Identify an indicator.	• You might be able to identify an indicator by seeing

the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click

Device > Application Management.

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

	Check to see if there is updated BlackBerry Device	Depending on your smartphone model, this feature
	Software that you can download over the network.	might not be supported. On the Home screen or in a
		folder, click the Options icon. Click Device > Software
		Updates.

	Update your BlackBerry Device Software from your	On your computer, visit www.blackberry.com/update.
	computer.	Click Check for Updates. Connect your smartphone to
		your computer.

	Set your BlackBerry Desktop Software to check for	For instructions, see the Help in BlackBerry Desktop
	updates automatically.	Software.

	Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Related information
BlackBerry Device Software, 221

User Guide

Quick Help

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the Home screen, or minimise the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customise which app a convenience key opens.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the centre of the screen. For example, you can use the pop-up menu in a message to file, forward or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a menu item, tap the icon or click the trackpad.

Switch to the Favourites, Media, Downloads and	On the home screen, highlight All on the navigation bar
Frequent panels.	and slide your finger on the trackpad right or left.

Add an app to the Favourites panel.	Highlight an app on the home screen or in a folder. Press
	the	key > Mark as Favourite.

Change options for the home screen such as the	On the Home screen, press the		key > Options.
wallpaper.

Related information

Change what happens when you type on the Home screen, 17

Assign an application to a convenience key, 30

Keep an application running in the background and switch to another application, 216

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

User Guide

Quick Help

Close apps when you're finished with them.	In an app, press the	key and click Close or Exit.

Turn off network connections you aren't using.	On the Home screen, click the connections area at the
	top of the screen or click the Manage Connections icon.
	Click a network connection to clear the check box.

If your BlackBerry smartphone supports Wi-Fi, use Wi-	On the Home screen, click the connections area at the
Fi when you're in an area with reduced wireless	top of the screen or click the Manage Connections icon.
coverage.	Select the Wi-Fi check box.

Set your smartphone to turn on and turn off	On the Home screen or in a folder, click the Options icon.
automatically.	Click Device > Auto On/Off.

Close browser tabs you aren't using.	In the browser, press the	key > Tabs. Highlight a
	tab and click the icon.

Set backlighting to remain on for a shorter period, and	On the Home screen or in a folder, click the Options icon.
lower its brightness.	Click Display > Screen Display.

Switch your vibrating notifications to sound notifications	On the Home screen, click your Sound and Alert
or LED notifications, lower the volume of your sound	Profiles icon. Click Change Sounds and Alerts.
notifications or select a shorter ringtone.

Delete the previous text from a reply message.

When you are replying to a message, press the key > Delete Original Text.

Change how often podcast or social feed applications refresh content.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Tips: Freeing space for your music, pictures, videos and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

User Guide

Quick Help

Check how much storage is used by media files and	On the Home screen, click the Media icon. Press the
documents.	key > Memory Use.

Delete unneeded files.	On the Home screen or in a folder, click the Files icon.
	Find and highlight a file. Press the	key > Delete.

Reduce the size of pictures you take and videos you	On the Home screen, click the Camera icon or the
record.	Media icon > Video Camera icon. Press the		key
	> Options. Change the Image Size or Video Format
	field.

Store files on a media card instead of your smartphone.	On the Home screen, click the Camera icon or the
	Media icon > Video Camera icon. Press the		key
	> Options. In the Storage section, change the Store
	Pictures or Store Videos field.

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

Related information

Copy, move, rename or delete a file, 119

Receive only the first section of long email messages, 78 Change the size of pictures that you take, 138

View the amount of available storage space on your smartphone, 254 Set how long your smartphone stores messages, 67

Stop storing messages sent from your computer on your smartphone, 78 Stop storing messages sent from your smartphone on your computer, 78 Change how long your smartphone stores calendar entries, 171

Keep an application running in the background and switch to another application, 216 The application storage on my smartphone is low, 257

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password.	On the Home screen or in a folder, click the Options icon.
	Click Security > Password.

User Guide

Quick Help

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon.
		Click Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the
		appropriate option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Set-up icon. In the Set-up
		section, click Device Switch > Save Data.

Related information
Set a smartphone password, 266
Turn on encryption, 255

Personalise: Top 10

Make your BlackBerry smartphone your own by getting apps, transferring your files and personalising your settings.

Change your ringtone, notifiers, reminders or alerts

In any sound profile, you can change your ringtone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1.On the Home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone or ring volume, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ringtone, Notifier Tone or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 58

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

User Guide

Quick Help

3. Press the key > Set As Wallpaper.

Related information

My display changed, 206

Add, rename or delete a folder on the home screen

On the home screen, do one of the following:

•To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.

•To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click

Save.

•To delete a folder, highlight a folder. Press the key > Delete.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

•For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Change the language

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Language > Language and Method.

•To change the display language, change the Display Language field.

•To change the typing language, change the Input Language field.

•To change the language for voice commands, change the Voice Dialling Language field.

3.Press the key > Save.

Change the display font

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.Change the font fields.

4.Press the key > Save.

User Guide

Quick Help

Assign an application to a convenience key

Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

1.On the Home screen or in a folder, click the Options icon.

2.Click Device > Convenience Key.

3.Change the Convenience Key Opens field.

4.Press the key > Save.

Set up speed dial for a contact

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ringtone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ringtone or alert, you can select the All Alerts Off profile.

1.On the Home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ringtone and alert information for calls and messages.

7.Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

User Guide

Quick Help

7.Press the key > Crop & Save.

8.Press the key > Save.

Related information

My contact pictures keep changing, 182

Troubleshooting: Top 10

Save time and maximise your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you can't make calls and fixed dialling is turned on, verify that the phone number for your contact appears in your fixed dialling list or turn off fixed dialling.

•If you have travelled to another country and you haven't changed your smart-dialling options, dial the full phone number, including the country code and area code, for your contact.

•If you're not receiving calls, verify that call blocking and call forwarding are turned off.

•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Check that your phone number is set as your active phone number.

•If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

•If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the

BlackBerry Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialling and smart dialling, 49

Call waiting, call forwarding and call blocking, 47

Switch the active phone number, 53

User Guide

Quick Help

I'm not receiving messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Reset your smartphone. Connect to the network and try again.

•If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-up application, open the email set-up screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Verify that data service is turned on.

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritise or delete an email filter, 71

Forward messages from a specific email folder to your smartphone, 77

I can't send messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

User Guide

Quick Help

Related information

Generate an encryption key, 271

Wireless coverage indicators, 229

Change or delete a contact, 176

Turn on or turn off a network connection, 224

Turn on or turn off data service or set roaming options, 226

Options for email filters, 70

Resend a message, 64

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the Home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the Home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the

Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 203

User Guide

Quick Help

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organiser data isn't synchronising over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.

•If you use the BlackBerry Internet Service, you must synchronise calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•Verify that your BlackBerry smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption check box. Press the key > Save.

Related information

Make your smartphone discoverable, 243

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

User Guide

Quick Help

Related information

Change the amount of time before the media player screen closes, 125

User Guide

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the Home screen, or minimise the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customise which app a convenience key opens.

Use pop-up menus.

Switch to the Favourites, Media, Downloads and	On the home screen, highlight All on the navigation bar
Frequent panels.	and slide your finger on the trackpad right or left.

Add an app to the Favourites panel.	Highlight an app on the home screen or in a folder. Press
	the	key > Mark as Favourite.

Change options for the home screen such as the	On the Home screen, press the		key > Options.
wallpaper.

Related information

Change what happens when you type on the Home screen, 17

Assign an application to a convenience key, 30

Keep an application running in the background and switch to another application, 216

User Guide

Tips and shortcuts

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.	In an app, press the	key and click Close or Exit.

Turn off network connections you aren't using.	On the Home screen, click the connections area at the
	top of the screen or click the Manage Connections icon.
	Click a network connection to clear the check box.

If your BlackBerry smartphone supports Wi-Fi, use Wi-	On the Home screen, click the connections area at the
Fi when you're in an area with reduced wireless	top of the screen or click the Manage Connections icon.
coverage.	Select the Wi-Fi check box.

Set your smartphone to turn on and turn off	On the Home screen or in a folder, click the Options icon.
automatically.	Click Device > Auto On/Off.

Close browser tabs you aren't using.	In the browser, press the	key > Tabs. Highlight a
	tab and click the icon.

Set backlighting to remain on for a shorter period, and	On the Home screen or in a folder, click the Options icon.
lower its brightness.	Click Display > Screen Display.

Switch your vibrating notifications to sound notifications	On the Home screen, click your Sound and Alert
or LED notifications, lower the volume of your sound	Profiles icon. Click Change Sounds and Alerts.
notifications or select a shorter ringtone.

Delete the previous text from a reply message.

When you are replying to a message, press the key > Delete Original Text.

Change how often podcast or social feed applications refresh content.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

User Guide

Tips and shortcuts

Tips: Finding apps

Look in a folder on your Home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the Home screen.

On the Home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Search for an app.	On the Home screen, start typing the app name.

Verify that an app is installed.	On the Home screen or in a folder, click the Options icon.
	Click Device > Application Management. If the app is
	listed, it is installed on your BlackBerry smartphone.

Tips: Freeing space for your music, pictures, videos and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and	On the Home screen, click the Media icon. Press the
documents.	key > Memory Use.

Delete unneeded files.	On the Home screen or in a folder, click the Files icon.
	Find and highlight a file. Press the	key > Delete.

Reduce the size of pictures you take and videos you record.

On the Home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field.

Store files on a media card instead of your smartphone. On the Home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.

User Guide

Tips and shortcuts

Related information

Copy, move, rename or delete a file, 119

Receive only the first section of long email messages, 78 Change the size of pictures that you take, 138

View the amount of available storage space on your smartphone, 254 Set how long your smartphone stores messages, 67

Stop storing messages sent from your computer on your smartphone, 78 Stop storing messages sent from your smartphone on your computer, 78 Change how long your smartphone stores calendar entries, 171

Keep an application running in the background and switch to another application, 216 The application storage on my smartphone is low, 257

Tips: Updating your software

	Check to see if there is updated BlackBerry Device	Depending on your smartphone model, this feature
	Software that you can download over the network.	might not be supported. On the Home screen or in a
		folder, click the Options icon. Click Device > Software
		Updates.

	Update your BlackBerry Device Software from your	On your computer, visit www.blackberry.com/update.
	computer.	Click Check for Updates. Connect your smartphone to
		your computer.

	Set your BlackBerry Desktop Software to check for	For instructions, see the Help in BlackBerry Desktop
	updates automatically.	Software.

	Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Related information
BlackBerry Device Software, 221

User Guide

Tips and shortcuts

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon.
		Click Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon.
		Click Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the
		appropriate option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Set-up icon. In the Set-up
		section, click Device Switch > Save Data.

Related information
Set a smartphone password, 266
Turn on encryption, 255

Tips: Managing indicators

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model and then click the Icon Guide.

Remove the new item indicator .	Open each item that has this indicator. For example, to
	remove it from the Messages icon, click the icon.

Remove the unopened message indicator .	In the Messages app, do one or more of the following:

User Guide

Tips and shortcuts

	• Open all of your messages by clicking on them. If you
	can't find all of your unread messages in your inbox,
	look in your messages folders.
	• Mark a message as read. Highlight a message. Press
	the	key > Mark Read.
	• Mark all messages that are prior to a date as read.
	Highlight a date field. Press the		key > Mark
	Prior Read.

Identify an indicator.	• You might be able to identify an indicator by seeing
	the icon of the application that the indicator refers to.
	To see a complete list of applications on your

BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click

Device > Application Management.

Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

•Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

•If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the language, 29

Turn on or turn off audio and video shortcuts, 124

User Guide

Phone

How to: Phone

Phone at a glance

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call	Received call

Placed call	Voice mail message

Phone basics

Find your phone number

Do one of the following:

•

User Guide

Phone

•If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 52

My phone number appears as Unknown in the Phone application, 58

Make a call

1.Do one of the following:

•If your BlackBerry smartphone is unlocked, press the key.

•If your smartphone is locked and you don't want to unlock it, press the key > Place Call.

2.Type a phone number or contact name.

3.Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 175

Available voice commands, 61

Turn on or turn off dialling from the lock screen, 53

Sort phone numbers or contacts on the phone screen, 53

I can't make or receive calls, 31

Answer or end a call

Press the key.

Related information

Change your ringtone, notifiers, reminders or alerts, 28

I can't make or receive calls, 31

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key.

•To answer the incoming call and place the current call on hold, click Answer - Hold Current.

•To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

User Guide

Phone

Change your ringtone, notifiers, reminders or alerts

1.On the Home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone or ring volume, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ringtone, Notifier Tone or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 58

Mute a call

Place a call on hold

If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold.

To resume a call, press the key > Resume.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad.

•To type a number, press a number key.

Switch applications during a call

During a call, press the key > Switch Application.

Note:

About using a headset

You can purchase an optional headset to use with your BlackBerry smartphone.

User Guide

Phone

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside a wireless coverage area and the indicator appears at the top of the screen, you can call

only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 999).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental or interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Make an emergency call

Do one of the following:

Volume

Adjust the volume

•To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry smartphone.

•To decrease the volume, press the Volume Down key on the right-hand side of your smartphone.

•

Related information

User Guide

Phone

Mute a call, 44

Amplify the volume using the audio boost feature, 123

Improve sound quality for media files, 124

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Default Call Volume field.

4.Press the key > Save.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the key > Enhance Call Audio.

2.Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth® enabled headset.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings > Audio Enhancement.

3.Change the Enhance Handset Call Audio field or Enhance Headset Call Audio field.

4.Press the key > Save.

Speed dial

Set up speed dial for a contact

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

Change the contact that is assigned to a speed dial key

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.Highlight a contact or phone number.

4.Press the key.

User Guide

Phone

•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

•To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

•To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding and call blocking

Turn on or turn off call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Waiting.

3.Select or clear the Enabled check box.

4.Press the key > Save.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward or stop forwarding calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Forwarding.

•To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.

•To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply and If Not Reachable fields to a call forwarding number.

3.Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never.

User Guide

Phone

Add, change or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Forwarding.

3.Press the key.

•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Select an existing contact, create a new contact or select Use Once to type a phone number, and Press the key on the keyboard.

•To delete a call forwarding number, click Edit Numbers. Highlight a phone number. Press the [BlackBerry menu icon] key. Click Delete.

4.Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block or stop blocking calls

To perform this task, your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1.From the Home screen, press the key.

2.Press the key > Options > Call Barring.

3.Highlight a call blocking option.

4.Press the key > Enable.

5.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

Change the call blocking password

1.From the Home screen, press the key.

2.Press the key > Options > Call Barring.

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