Blackberry P-9981 User Manual

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PORSCHE DESIGN

Smartphone

P'9981

User Guide

Version: 7.0

SWD-1735726-1214094109-032

Contents

Quick Help...................................................................................................................................................................................... 5

Getting started: Your smartphone.................................................................................................................................................. 5

How to: Top 10............................................................................................................................................................................... 19

Tips: Top 10................................................................................................................................................................................... 23

Personalise: Top 10........................................................................................................................................................................ 28

Troubleshooting: Top 10................................................................................................................................................................ 31

Tips and shortcuts......................................................................................................................................................................... 36

Tips: Doing things quickly.............................................................................................................................................................. 36

Tips: Extending battery life............................................................................................................................................................. 37

Tips: Finding apps.......................................................................................................................................................................... 38

Tips: Freeing space for your music, pictures, videos and files...................................................................................................... 38

Tips: Updating your software......................................................................................................................................................... 39

Tips: Keeping your information safe.............................................................................................................................................. 40

Tips: Managing indicators.............................................................................................................................................................. 40

Troubleshooting: Shortcuts............................................................................................................................................................ 41

Phone............................................................................................................................................................................................. 42

How to: Phone............................................................................................................................................................................... 42

Troubleshooting: Phone................................................................................................................................................................. 57

Voice commands........................................................................................................................................................................... 60

How to: Voice commands.............................................................................................................................................................. 60

Troubleshooting: Voice commands............................................................................................................................................... 62

Messages....................................................................................................................................................................................... 63

How to: Messages......................................................................................................................................................................... 63

Email............................................................................................................................................................................................... 68

Text messages............................................................................................................................................................................... 86

PIN messages................................................................................................................................................................................ 94

Attachments................................................................................................................................................................................... 97

Security options for messages....................................................................................................................................................... 100

Files and attachments.................................................................................................................................................................... 116

How to: Files.................................................................................................................................................................................. 116

Troubleshooting: Files.................................................................................................................................................................... 122

Media............................................................................................................................................................................................. 123

How to: Media................................................................................................................................................................................ 123

Music.............................................................................................................................................................................................. 128

Videos............................................................................................................................................................................................ 131

Video camera................................................................................................................................................................................. 133

Camera........................................................................................................................................................................................... 136

Pictures.......................................................................................................................................................................................... 141

Voice notes..................................................................................................................................................................................... 145

Ringtones, sounds and alerts......................................................................................................................................................... 148

How to: Ringtones, sounds and alerts........................................................................................................................................... 148

Troubleshooting: Ringtones, sounds and alerts............................................................................................................................ 151

Browser.......................................................................................................................................................................................... 152

How to: Browser............................................................................................................................................................................ 152

Troubleshooting: Browser.............................................................................................................................................................. 164

Calendar......................................................................................................................................................................................... 165

How to: Calendar........................................................................................................................................................................... 165

Troubleshooting: Calendar............................................................................................................................................................. 173

Contacts......................................................................................................................................................................................... 175

How to: Contacts........................................................................................................................................................................... 175

Troubleshooting: Contacts............................................................................................................................................................. 182

Clock.............................................................................................................................................................................................. 183

How to: Clock................................................................................................................................................................................. 183

Troubleshooting: Clock.................................................................................................................................................................. 186

Tasks and memos.......................................................................................................................................................................... 187

Create a task or memo................................................................................................................................................................... 187

Send a task or memo..................................................................................................................................................................... 187

Change or delete a task or memo.................................................................................................................................................. 187

Change the status of a task........................................................................................................................................................... 187

Hide completed tasks.................................................................................................................................................................... 188

Show tasks in the calendar............................................................................................................................................................ 188

Synchronising tasks and memos................................................................................................................................................... 188

About categories............................................................................................................................................................................ 190

Categorise a contact, task or memo.............................................................................................................................................. 190

Create a category for contacts, tasks or memos........................................................................................................................... 190

Turn off the prompt that appears before you delete items............................................................................................................ 191

Typing............................................................................................................................................................................................. 192

How to: Typing............................................................................................................................................................................... 192

Troubleshooting: Typing................................................................................................................................................................ 198

Keyboard........................................................................................................................................................................................ 199

How to: Keyboard.......................................................................................................................................................................... 199

Troubleshooting: Keyboard............................................................................................................................................................ 200

Language....................................................................................................................................................................................... 201

How to: Language.......................................................................................................................................................................... 201

Troubleshooting: Language........................................................................................................................................................... 202

Screen display................................................................................................................................................................................ 203

How to: Screen display.................................................................................................................................................................. 203

Troubleshooting: Screen display.................................................................................................................................................... 206

GPS technology............................................................................................................................................................................. 207

How to: GPS technology................................................................................................................................................................ 207

Troubleshooting: GPS technology................................................................................................................................................. 208

Maps.............................................................................................................................................................................................. 209

How to: Maps................................................................................................................................................................................. 209

Troubleshooting: Maps.................................................................................................................................................................. 213

BlackBerry Device Software........................................................................................................................................................... 221

How to: BlackBerry Device Software............................................................................................................................................. 221

Troubleshooting: BlackBerry Device Software.............................................................................................................................. 223

Manage Connections..................................................................................................................................................................... 224

Mobile network............................................................................................................................................................................... 224

Wi-Fi technology............................................................................................................................................................................ 231

Bluetooth technology..................................................................................................................................................................... 240

How to: Bluetooth technology....................................................................................................................................................... 240

Troubleshooting: Bluetooth technology......................................................................................................................................... 247

Smart accessories.......................................................................................................................................................................... 249

About the Smart Accessories application...................................................................................................................................... 249

Set up a new dock......................................................................................................................................................................... 249

Change a dock profile.................................................................................................................................................................... 249

Delete a saved dock profile............................................................................................................................................................ 250

Power and battery.......................................................................................................................................................................... 251

How to: Power and battery............................................................................................................................................................ 251

Storage space and media cards.................................................................................................................................................... 253

How to: Storage space and media cards....................................................................................................................................... 253

Tips: Storage space and media cards........................................................................................................................................... 256

Troubleshooting: Storage space and media cards........................................................................................................................ 257

Search............................................................................................................................................................................................ 259

How to: Search............................................................................................................................................................................... 259

Troubleshooting: Search................................................................................................................................................................ 262

SIM card......................................................................................................................................................................................... 263

How to: SIM card........................................................................................................................................................................... 263

Security.......................................................................................................................................................................................... 266

How to: Security............................................................................................................................................................................. 266

Troubleshooting: Security.............................................................................................................................................................. 298

Service books and diagnostic reports........................................................................................................................................... 300

Accept, delete or restore a service book....................................................................................................................................... 300

Run a diagnostic report.................................................................................................................................................................. 300

View, submit or delete a diagnostic report.................................................................................................................................... 300

Set a default recipient for diagnostic reports................................................................................................................................. 301

I can't run or submit a diagnostic report........................................................................................................................................ 301

Find your smartphone model number and version of the BlackBerry Device Software................................................................ 301

Synchronisation.............................................................................................................................................................................. 302

How to: Synchronisation................................................................................................................................................................ 302

Troubleshooting: Synchronisation................................................................................................................................................. 305

Accessibility options...................................................................................................................................................................... 307

How to: Accessibility...................................................................................................................................................................... 307

Calculator....................................................................................................................................................................................... 311

Use the calculator.......................................................................................................................................................................... 311

Convert a measurement................................................................................................................................................................. 311

Glossary......................................................................................................................................................................................... 312

Legal notice.................................................................................................................................................................................... 317

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your P'9981 smartphone at a glance

Quick Help

New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see

About the BlackBerry ID, 6.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice

enabled search, 259.

Home screen customisation

User Guide

Customise the home screen even more by hiding panels you don't use regularly and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel, 15 and Show, hide or find an

application icon, 16.

Touch-free call answering

You don't need to use your hands to answer calls when you use a Bluetooth® enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change

how you answer calls with a headset, 54.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file,

98.

Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact

card using Bluetooth technology, 243.

Picture enhancements

When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming and panning. For more information, see Change your slide show options, 142.

Quick Help

About the BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone or if you update your BlackBerry Device Software on your smartphone.

Related information

Create a BlackBerry ID, 215 Change your BlackBerry ID information, 215

User Guide

Quick Help

Visit the Set-up application

The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry smartphone and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Set-up application should appear automatically the first time that you turn on your smartphone.

1. If the Set-up application does not appear automatically, on the Home screen or in a folder, click the Set-up icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad

Escape

Send

End/Power

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry smartphone.

Keys on the top of your smartphone

Lock

Lock or unlock the screen and keyboard.

User Guide

Keys on the right side of your smartphone

Volume/Mute

Right convenience key

Keyboard

Shift

Quick Help

• Press the middle key to mute a call or mute the volume.

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous media file.

• Before you take a picture or record a video, press the top or bottom key to zoom in or out.

• If supported, press to open the camera. To take a picture, press the convenience key again.

• You can also customise this key.

Capitalise letters.

Alt

Symbol

Backspace/Delete

Enter

Speakerphone

Type the alternate character on a key.

Open the symbol list.

Delete the previous character or a selected item.

Select an item.

Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses.

Flashing LED colour

Green You're in a wireless coverage area. You can turn on or

Blue Your smartphone is connected to a Bluetooth® enabled

Red A new message has arrived and your selected profile is

Description

turn off this notification.

device. You can turn on or turn off this notification.

set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.

User Guide

Flashing LED colour Description

Amber The battery power level for your smartphone is low, or

your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green colour when the battery is fully charged.

Related information

Turn off Bluetooth connection notification, 246 Turn on flashing LED notification for wireless coverage, 205

Quick Help

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry smartphone model, administrator and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.

Setup

Options

Power and lock

Password Lock

Messages

Enterprise Activation

Activate a work email account using the BlackBerry Enterprise Server.

Power Off

User Guide

Messages Saved Messages

Added email address Added work email address

Text Messages

Instant messaging

Quick Help

Applications

Media

Instant Messaging folder

BBM

Some applications might appear in this folder including applications that you download.

Browser

Manage Connections

Maps Help

Compass BlackBerry Protect

Password Keeper Voice Dialling

Applications folder

Phone

Some applications might appear in this folder, including applications that you download.

Smart Tags BlackBerry Travel

Media folder

Videos

Pictures Music

Ringtones Voice Notes

User Guide

Camera Video Camera

Voice Notes Recorder Podcasts

YouTube

Personal organiser

Contacts Calendar

Tasks MemoPad

Clock Calculator

Files

Quick Help

Documents To Go

Social networking and mobile purchasing

BlackBerry App World

Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones

BlackBerry Device Software update

A software update for the BlackBerry Device Software is available.

A software update for the BlackBerry Device Software is ready to be installed.

Sounds and alerts

Normal profile

Files

Social Feeds

A software update for the BlackBerry Device Software is being downloaded.

A software update for the BlackBerry Device Software is paused.

Phone Calls Only profile

User Guide

Games

Quick Help

Loud profile Custom profile

Medium profile Silent profile

Vibrate Only profile All Alerts Off profile

Games folder

Some applications might appear in this folder, including applications that you download.

Word Mole

BrickBreaker

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Sending data New item in the Social Feeds application

Receiving data System is busy

New BBM item

To clear this icon, open each chat that has this icon.

Roaming Unread message count

Update is available in the BlackBerry App World storefront

New BBM Groups item

Alarm is set Missed call count

Calendar reminder count Bluetooth® technology is turned on

Wi-Fi technology is turned on NFC technology is turned on

User Guide

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your wireless service provider, some of these icons might not appear.

Unread message New BBM item

To clear this indicator, open each chat that has this indicator.

Read message BBM chat is open

Draft message New BBM Groups item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

Text message with an attachment Message has been sent

Quick Help

Text message Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery

Low battery

Battery is charging

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock) Current input language

Alt mode

Multi-tap mode

User Guide

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call Received call

Placed call Voice mail message

Calendar icons

These icons appear when you highlight a calendar entry.

Quick Help

Event reminder

Meeting reminder Exception for recurring appointment

Notes

Recurring appointment

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned off Take another picture

Flash is turned on Flash is turned off

Automatic flash mode Scene mode

Geotagging is turned on

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video Rename video

Delete video

Pause recording

User Guide

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the key > Set As Wallpaper.

Quick Help

Related information

My display changed, 206

Add a shortcut to your Home screen or Favourites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

2. Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favourites panel, select the Mark as Favourite check box.

3. Click Add.

Show or hide a Home screen panel

1. On the Home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the key > Save.

User Guide

Show, hide or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

• To show all hidden application icons, press the key > Show All Icons.

• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 206

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Quick Help

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1. On the Home screen, press the key > Options.

2. Change the Downloads Folder field.

Press the key > Save.

Change themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 206

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

User Guide

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1. On the Home screen, press the key > Options.

• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the key > Save.

Quick Help

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Wireless service plan You must purchase or change your wireless service plan

Features such as GPS, the camera and video camera and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/

devices

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages.

User Guide

Quick Help

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

A wireless service plan might affect which apps you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use thirdparty instant messaging applications and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the

Options icon. Click Security > Security Status

Information > View IT Policy.

Wireless service provider

Features such as text messaging, location-based services and some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a web page or an application. For more information, contact your wireless service provider.

Wireless network The wireless network that your smartphone is connected

to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support

User Guide

features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region Depending on your region, you might have the option to

add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region.

Related information

Check what wireless networks your smartphone connects to, 224 Find more information, 19 BlackBerry Device Software, 221

Quick Help

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click

Help on the home screen or in an application menu.

• www.discoverblackberry.com: Find software, applications and accessories for your smartphone.

• Your wireless service provider website: Find information about your wireless network or wireless service plan.

How to: Top 10

BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Set-up icon.

2. In the Set-up section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you will receive a confirmation message. To view and manage your email messages, on the Home screen, click the icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up an Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Messages

User Guide

Related information

Synchronise email over the wireless network, 72 Change options for your personal email account, 79

Quick Help

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the

BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting

mobile.blackberry.com from your BlackBerry smartphone) or through your wireless service provider. Data charges

might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 126

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.

User Guide

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth® technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.

Quick Help

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the key > SIM Phone Book.

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

• Press the key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the key on the keyboard.

Related information

Personal distribution lists, 180 I can't send messages, 32 Attach a media file, contact card, appointment or location to a text message, 87

View a location on a map

1. On the Home screen, click the Maps icon.

2. Press the key > Find Location.

User Guide

• To search for a point of interest such as a business or landmark, type the information for the point of interest in the Business search field at the top of the screen. Press the [Enter key icon] key on the keyboard to start search. Highlight the point of interest.

• To view a new location or address, type an address in the Location search field at the top of the screen. Highlight the location or address.

• To view a location for a contact, in the Find a shop, café etc. field, type the contact name. Highlight the contact information.

• To view a favourite location, in the Favourites section, highlight the location.

3. Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location, press the be paired with a Bluetooth® enabled GPS receiver to perform this task.

key > Get Directions. Your BlackBerry smartphone must have an internal GPS receiver or

Quick Help

Lock or unlock your smartphone

You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.

Do one of the following:

• To lock the keyboard and screen, press the Lock key on the top of your smartphone.

• To unlock the keyboard and screen, press the Lock key again.

• To lock your smartphone with a password, on the Home screen or in a folder, click the icon.

•

To unlock your smartphone, enter your password. Press the key on the keyboard.

Turn on or turn off flight mode

You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the

On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.

• To turn on flight mode, click All Off.

• To turn off flight mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 224 Turn on or turn off data service or set roaming options, 226

Safety and Product Information

booklet for your BlackBerry smartphone.

Turn off word substitution

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Typing.

3. For a keyboard, click Advanced Style Options.

User Guide

4. Clear the Spelling checkbox.

Press the key > Save.

Quick Help

Tips: Top 10

Save time and maximise your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen. Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the Home screen.

Search for an app. On the Home screen, start typing the app name.

Verify that an app is installed. On the Home screen or in a folder, click the Options icon.

On the Home screen, press the key > Show All

Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model and then click the

Remove the new item indicator .

Remove the unopened message indicator .

Icon Guide

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

User Guide

Identify an indicator.

Tips: Updating your software

Quick Help

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the key > Mark Read.

• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark

Prior Read.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer.

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 221

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.

For instructions, see the Help in BlackBerry Desktop Software.

User Guide

Tips: Doing things quickly

Quick Help

For full instructions, click the links under

Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimise the panel and view the wallpaper.

Switch to another app.

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry

Use pop-up menus. Pop-up menus provide common available actions, and

Switch to the Favourites, Media, Downloads and Frequent panels.

Add an app to the Favourites panel. Highlight an app on the home screen or in a folder. Press

Change options for the home screen such as the wallpaper.

Related information

at the bottom.

Highlight and click the areas at the top of the home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

smartphone. Note: You can customise which app a convenience key opens.

appear in the centre of the screen. For example, you can use the pop-up menu in a message to file, forward or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a menu item, tap the icon or click the trackpad.

On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

the key > Mark as Favourite.

On the Home screen, press the key > Options.

Related information

Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 30 Keep an application running in the background and switch to another application, 216

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

User Guide

Quick Help

Close apps when you're finished with them.

Turn off network connections you aren't using. On the Home screen, click the connections area at the

If your BlackBerry smartphone supports Wi-Fi, use WiFi when you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

Set backlighting to remain on for a shorter period, and lower its brightness.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications or select a shorter ringtone.

Delete the previous text from a reply message.

Change how often podcast or social feed applications refresh content.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the

Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to

In an app, press the key and click Close or Exit.

top of the screen or click the Manage Connections icon. Click a network connection to clear the check box.

On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Select the Wi-Fi check box.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

In the browser, press the key > Tabs. Highlight a

tab and click the icon.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

On the Home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key

> Delete Original Text.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

flash icon at the bottom of the screen until the flash off indicator appears.

clean the metal contacts on the battery and the smartphone.

Tips: Freeing space for your music, pictures, videos and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

User Guide

Quick Help

Check how much storage is used by media files and documents.

Delete unneeded files. On the Home screen or in a folder, click the Files icon.

Reduce the size of pictures you take and videos you record.

Store files on a media card instead of your smartphone. On the Home screen, click the Camera icon or the

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

Related information

Copy, move, rename or delete a file, 119 Receive only the first section of long email messages, 78 Change the size of pictures that you take, 138 View the amount of available storage space on your smartphone, 254 Set how long your smartphone stores messages, 67 Stop storing messages sent from your computer on your smartphone, 78 Stop storing messages sent from your smartphone on your computer, 78 Change how long your smartphone stores calendar entries, 171 Keep an application running in the background and switch to another application, 216 The application storage on my smartphone is low, 257

On the Home screen, click the Media icon. Press the

key > Memory Use.

Find and highlight a file. Press the key > Delete.

On the Home screen, click the Camera icon or the

Media icon > Video Camera icon. Press the key

> Options. Change the Image Size or Video Format field.

Media icon > Video Camera icon. Press the key

> Options. In the Storage section, change the Store

Pictures or Store Videos field.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password.

On the Home screen or in a folder, click the Options icon. Click Security > Password.

User Guide

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the

appropriate option for your computer.

Back up your smartphone data to a media card. On the Home screen, click the Set-up icon. In the Set-up

section, click Device Switch > Save Data.

Related information

Set a smartphone password, 266 Turn on encryption, 255

Quick Help

Personalise: Top 10

Make your BlackBerry smartphone your own by getting apps, transferring your files and personalising your settings.

Change your ringtone, notifiers, reminders or alerts

In any sound profile, you can change your ringtone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1. On the Home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ringtone, Notifier Tone or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 58

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

User Guide

3. Press the key > Set As Wallpaper.

Related information

My display changed, 206

Add, rename or delete a folder on the home screen

On the home screen, do one of the following:

• To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.

• To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.

• To delete a folder, highlight a folder. Press the key > Delete.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the key > Save.

Quick Help

Your signature is added to your email after you send it.

Change the language

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

• To change the display language, change the Display Language field.

• To change the typing language, change the Input Language field.

• To change the language for voice commands, change the Voice Dialling Language field.

Press the key > Save.

Change the display font

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Change the font fields.

Press the key > Save.

User Guide

Quick Help

Assign an application to a convenience key

Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

1. On the Home screen or in a folder, click the

2. Click Device > Convenience Key.

3. Change the Convenience Key Opens field.

Press the key > Save.

Options

icon.

Set up speed dial for a contact

1. From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ringtone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ringtone or alert, you can select the All Alerts Off profile.

1. On the Home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ringtone and alert information for calls and messages.

Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the key > Edit.

4. Press the key > Add Picture.

5. Find, highlight and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

User Guide

7. Press the key > Crop & Save.

Press the key > Save.

Related information

My contact pictures keep changing, 182

Quick Help

Troubleshooting: Top 10

Save time and maximise your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialling is turned on, verify that the phone number for your contact appears in your fixed dialling list or turn off fixed dialling.

• If you have travelled to another country and you haven't changed your smart-dialling options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Check that your phone number is set as your active phone number.

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

• If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the Home screen, press the key. Press the key. Click Options.

Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a

short period of time and then try again.

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialling and smart dialling, 49 Call waiting, call forwarding and call blocking, 47 Switch the active phone number, 53

User Guide

Quick Help

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your smartphone. Connect to the network and try again.

• If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-up application, open the email set-up screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritise or delete an email filter, 71 Forward messages from a specific email folder to your smartphone, 77

I can't send messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

User Guide

Related information

Generate an encryption key, 271 Wireless coverage indicators, 229 Change or delete a contact, 176 Turn on or turn off a network connection, 224 Turn on or turn off data service or set roaming options, 226 Options for email filters, 70 Resend a message, 64 Resend a message, 64

Quick Help

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

• On the Home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the Home screen, click your Sound and Alert Profiles icon. Click Change

Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 203

User Guide

Quick Help

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

Organiser data isn't synchronising over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.

• If you use the BlackBerry Internet Service, you must synchronise calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

> Devices Properties. Clear the Encryption check box. Press the key > Save.

Related information

Make your smartphone discoverable, 243

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

User Guide

Related information

Change the amount of time before the media player screen closes, 125

Quick Help

User Guide

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Tips and shortcuts

Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimise the panel and view the wallpaper.

Switch to another app.

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry

Use pop-up menus. Pop-up menus provide common available actions, and

Switch to the Favourites, Media, Downloads and Frequent panels.

Add an app to the Favourites panel. Highlight an app on the home screen or in a folder. Press

Change options for the home screen such as the wallpaper.

Highlight and click the areas at the top of the home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

smartphone. Note: You can customise which app a convenience key opens.

On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

the key > Mark as Favourite.

On the Home screen, press the key > Options.

Related information

Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 30 Keep an application running in the background and switch to another application, 216

User Guide

Tips: Extending battery life

Tips and shortcuts

For full instructions, click the links under

Close apps when you're finished with them.

Turn off network connections you aren't using. On the Home screen, click the connections area at the

If your BlackBerry smartphone supports Wi-Fi, use WiFi when you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

Set backlighting to remain on for a shorter period, and lower its brightness.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications or select a shorter ringtone.

Delete the previous text from a reply message.

Change how often podcast or social feed applications refresh content.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the

Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to

Related information

at the bottom.

In an app, press the key and click Close or Exit.

top of the screen or click the Manage Connections icon. Click a network connection to clear the check box.

On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Select the Wi-Fi check box.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

In the browser, press the key > Tabs. Highlight a

tab and click the icon.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

On the Home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key

> Delete Original Text.

flash icon at the bottom of the screen until the flash off indicator appears.

clean the metal contacts on the battery and the smartphone.

User Guide

Tips and shortcuts

Tips: Finding apps

Look in a folder on your Home screen. Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the Home screen.

Search for an app. On the Home screen, start typing the app name.

Verify that an app is installed. On the Home screen or in a folder, click the Options icon.

On the Home screen, press the key > Show All

Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.

Tips: Freeing space for your music, pictures, videos and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and documents.

Delete unneeded files. On the Home screen or in a folder, click the Files icon.

Reduce the size of pictures you take and videos you record.

Store files on a media card instead of your smartphone. On the Home screen, click the Camera icon or the

On the Home screen, click the Media icon. Press the

key > Memory Use.

Find and highlight a file. Press the key > Delete.

On the Home screen, click the Camera icon or the

Media icon > Video Camera icon. Press the key

> Options. Change the Image Size or Video Format field.

Media icon > Video Camera icon. Press the key

> Options. In the Storage section, change the Store Pictures or Store Videos field.

User Guide

Related information

Tips and shortcuts

Tips: Updating your software

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer.

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 221

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.

For instructions, see the Help in BlackBerry Desktop Software.

User Guide

Tips and shortcuts

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password. On the Home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the

appropriate option for your computer.

Back up your smartphone data to a media card. On the Home screen, click the Set-up icon. In the Set-up

section, click Device Switch > Save Data.

Related information

Set a smartphone password, 266 Turn on encryption, 255

Tips: Managing indicators

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model and then click the

Remove the new item indicator .

Remove the unopened message indicator .

Icon Guide

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

User Guide

Identify an indicator.

Troubleshooting: Shortcuts

Tips and shortcuts

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the key > Mark Read.

• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark

Prior Read.

Device > Application Management.

I can't use a shortcut

Try the following actions:

• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the language, 29 Turn on or turn off audio and video shortcuts, 124

User Guide

Phone

How to: Phone

Phone at a glance

Phone

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call

Placed call Voice mail message

Received call

Phone basics

Find your phone number

Do one of the following:

•

User Guide

• If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 52 My phone number appears as Unknown in the Phone application, 58

Make a call

1. Do one of the following:

•

If your BlackBerry smartphone is unlocked, press the key.

• If your smartphone is locked and you don't want to unlock it, press the key > Place Call.

2. Type a phone number or contact name.

Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 175 Available voice commands, 61 Turn on or turn off dialling from the lock screen, 53 Sort phone numbers or contacts on the phone screen, 53 I can't make or receive calls, 31

Phone

Answer or end a call

Press the key.

Related information

Change your ringtone, notifiers, reminders or alerts, 28 I can't make or receive calls, 31

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

User Guide

Phone

Change your ringtone, notifiers, reminders or alerts

1. On the Home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ringtone, Notifier Tone or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 58

Mute a call

Place a call on hold

If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

Switch applications during a call

During a call, press the key > Switch Application.

Note:

About using a headset

You can purchase an optional headset to use with your BlackBerry smartphone.

User Guide

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Phone

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your

smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 999).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental or interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Make an emergency call

Do one of the following:

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry smartphone.

• To decrease the volume, press the Volume Down key on the right-hand side of your smartphone.

•

Related information

User Guide

Mute a call, 44 Amplify the volume using the audio boost feature, 123 Improve sound quality for media files, 124

Phone

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1. From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the key > Enhance Call Audio.

2. Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth® enabled headset.

1. From the Home screen, press the key.

2. Press the key > Options > In-call Settings > Audio Enhancement.

3. Change the Enhance Handset Call Audio field or Enhance Headset Call Audio field.

Press the key > Save.

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

Change the contact that is assigned to a speed dial key

1. From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Press the key.

User Guide

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding and call blocking

Turn on or turn off call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1. From the Home screen, press the key.

2. Press the key > Options > Call Waiting.

3. Select or clear the Enabled check box.

Press the key > Save.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Phone

Forward or stop forwarding calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1. From the Home screen, press the key.

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply and If Not Reachable fields to a call forwarding number.

Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

User Guide

Phone

Add, change or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1. From the Home screen, press the key.

2. Press the key > Options > Call Forwarding.

3. Press the key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Select an existing contact, create a new contact or select Use Once to type a phone number, and Press the

• To delete a call forwarding number, click Edit Numbers. Highlight a phone number. Press the [BlackBerry menu icon] key. Click Delete.

4. Press the key > Close.

key on the keyboard.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block or stop blocking calls

To perform this task, your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1. From the Home screen, press the key.

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

4. Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

Change the call blocking password

1. From the Home screen, press the key.

Press the key > Options > Call Barring.

User Guide

3. Press the key > Change Password.

Phone

Fixed dialling and smart dialling

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialling

If you turn on fixed dialling, you can only make calls to contacts that appear in your fixed dialling list and to official emergency access numbers (for example, 999).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialling list.

To use fixed dialling, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialling

To perform this task, your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the key.

Press the key > Options > FDN Phone List.

3. Press the key > Enable FDN Mode.

4. Type your PIN2 code.

Press the key on the keyboard.

To turn off fixed dialling, press the key > Disable FDN Mode.

Related information

I can't make or receive calls, 31

Add, change or delete a contact in your fixed dialling list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the key.

2. Press the key > Options > FDN Phone List.

• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

• To change a contact, press the key > Edit. Change the contact information.

• To delete a contact, highlight a contact. Press the key > Delete.

Press the key > Save.

User Guide

Phone

About smart dialling

With the smart dialling feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialling feature.

In the smart dialling options, you can also specify the main phone number for an organisation that you call frequently so that you can quickly call a contact in that organisation by only dialling the extension for the contact. If you add contacts from that organisation to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organisation.

Related information

I can't make or receive calls, 31

Add, change or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

1. From the Home screen, press the key.

2. Press the key > Options > Call Forwarding.

3. Press the key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

• To delete a call forwarding number, click Edit Numbers. Highlight a phone number. Press the [BlackBerry menu icon] key. Click Delete.

4. Press the key > Close.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Related information

User Guide

Conference call meetings, 172

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.

1. During a call, press the key > Add Participant.

2. Type a phone number or highlight a contact.

Press the key.

During the new call, press the key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related information

Place a call on hold, 44

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Phone

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days.

Send a call log

1. From the Home screen, press the key.

2. Highlight a call log.

Press the key > View > History.

4. Highlight a call log.

5. Press the key > Forward.

User Guide

Delete call logs

1. From the Home screen, press the key.

2. Do one of the following:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.

Press the key > Delete.

Add, change or delete call log notes

1. From the Home screen, press the key.

2. Highlight a call log.

Press the key > View > History.

4. Click a call log.

Press the key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

• To delete notes, click Edit Notes. Press the key > Clear Field.

Press the key > Save.

Phone

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

1. From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies:

• Your smartphone uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your smartphone to support more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organisation has provided you with a BlackBerry MVS Client phone number.

User Guide

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organisation has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding and voice mail options for each phone number associated with your smartphone.

Phone

Switch the active phone number

1. From the Home screen, press the key.

3. Click the phone number that you want to set as the active phone number.

Related information

My phone number appears as Unknown in the Phone application, 58 I can't make or receive calls, 31

Phone options

Turn on or turn off dialling from the lock screen

1. From the Home screen, press the key.

2. Click Security > Password.

3. Select or clear the Allow Outgoing Calls While Locked check box.

Press the key > Save.

Sort phone numbers or contacts on the phone screen

1. From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the key > Save.

Related information

User Guide

Turn on or turn off dialling from the lock screen, 53

Phone

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

1. From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

Press the key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos or passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete check box.

Press the key > Save.

Change how you answer or end calls with the holster

1. From the Home screen, press the key.

2. Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.

• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never.

Press the key > Save.

Change how you answer calls with a headset

If your BlackBerry smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

1. From the Home screen, press the key.

2. Press the key > Options > In-call Settings.

User Guide

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/ Headset Only).

• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the key > Save.

Phone

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

1. From the Home screen, press the key.

2. Press the key > Status > Last Call or Total Calls > Clear Timer.

Press the key > Save.

Turn on hearing aid mode

1. From the Home screen, press the key.

2. Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the key > Save.

The H-T telecoil indicator appears at the top of the Home screen.

Related information

About hearing aid mode, 0

About TTY support

When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at

45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5 mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit

www.shopblackberry.com.

Turn on or turn off TTY support

1. From the Home screen, press the key.

2. Press the key > Options > TTY.

3. Change the TTY field.

Press the key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

Related information

About TTY support, 55 Phone options, 53

User Guide

Phone

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password may differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1. From the Home screen, press the key.

2. Press the key > Call Voice Mail.

Related information

I can't check my voice mail, 58

Change the voice mail access number and password

If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password.

1. From the Home screen, press the key.

2. Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the key > Save.

Related information

I can't check my voice mail, 58

Change how many times your smartphone rings before the call goes to voice mail

To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

Related information

I can't change the number of times that my smartphone rings, 58

User Guide

Phone

Troubleshooting: Phone

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.