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P9981
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Blackberry P9981 User Guide

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PORSCHE DESIGN
Smartphone
P'9981
User Guide
Version: 7.1
Published: 2012-05-22 SWD-20120522111442436
Contents
Getting started: Your smartphone .............................................................................................................. 9
Popular topics .......................................................................................................................................... 25
Popular tips .............................................................................................................................................. 30
Common troubleshooting ......................................................................................................................... 38
Tips and shortcuts .................................................................................................................................... 44
Tips: Doing things quickly ........................................................................................................................ 44
Tips: Extending battery life ....................................................................................................................... 45
Tips: Finding apps .................................................................................................................................... 46
Tips: Freeing space for your music, pictures, videos, and files ............................................................... 47
Tips: Freeing space to optimize your smartphone's performance ........................................................... 48
Tips: Updating your software ................................................................................................................... 49
Tips: Keeping your information safe ......................................................................................................... 49
Shortcuts: Phone ...................................................................................................................................... 51
Shortcuts: Files and attachments ............................................................................................................. 53
Shortcuts: Typing with the physical keyboard ......................................................................................... 54
Shortcuts: Browser ................................................................................................................................... 56
Shortcuts: Maps ....................................................................................................................................... 58
Shortcuts: Calendar .................................................................................................................................. 58
Voice commands ...................................................................................................................................... 82
How to: Voice commands ........................................................................................................................ 82
Troubleshooting: Voice commands .......................................................................................................... 84
Messages ................................................................................................................................................. 86
How to: Messages application ................................................................................................................. 86
How to: Files ........................................................................................................................................... 131
How to: Media ........................................................................................................................................ 139
Troubleshooting: Media .......................................................................................................................... 155
Ring tones, sounds, and alerts ............................................................................................................... 159
How to: Ring tones, sounds, and alerts ................................................................................................. 159
Troubleshooting: Ring tones, sounds, and alerts ................................................................................... 163
Browser .................................................................................................................................................. 164
How to: Browser ..................................................................................................................................... 164
Troubleshooting: Browser ...................................................................................................................... 177
Calendar ................................................................................................................................................. 178
How to: Calendar .................................................................................................................................... 178
How to: Contacts ................................................................................................................................... 189
Troubleshooting: Clock .......................................................................................................................... 204
Tasks and memos .................................................................................................................................. 205
Change or delete a task or memo .......................................................................................................... 205
Change the status of a task ................................................................................................................... 206
Hide completed tasks ............................................................................................................................. 206
Show tasks in the calendar .................................................................................................................... 206
Synchronizing tasks and memos ........................................................................................................... 207
About categories .................................................................................................................................... 209
Categorize a contact, task, or memo ..................................................................................................... 209
Create a category for contacts, tasks, or memos .................................................................................. 209
Turn off the prompt that appears before you delete items .................................................................... 210
Typing ..................................................................................................................................................... 211
How to: Typing ....................................................................................................................................... 211
Troubleshooting: Typing ......................................................................................................................... 218
How to: Keyboard .................................................................................................................................. 219
Screen display ........................................................................................................................................ 225
How to: Screen display .......................................................................................................................... 225
Maps ....................................................................................................................................................... 235
How to: Maps ......................................................................................................................................... 235
Troubleshooting: Maps ........................................................................................................................... 241
Applications ............................................................................................................................................ 242
How to: Applications .............................................................................................................................. 242
Troubleshooting: Applications ................................................................................................................ 244
BlackBerry ID .......................................................................................................................................... 248
How to: BlackBerry ID ............................................................................................................................ 248
BlackBerry Device Software ................................................................................................................... 250
How to: BlackBerry Device Software ..................................................................................................... 250
Troubleshooting: BlackBerry Device Software ....................................................................................... 252
Manage Connections ............................................................................................................................. 254
Mobile network ....................................................................................................................................... 254
How to: Mobile Hotspot mode ............................................................................................................... 271
Troubleshooting: Mobile Hotspot mode ................................................................................................. 274
Bluetooth technology ............................................................................................................................. 276
How to: Bluetooth technology ................................................................................................................ 276
How to: NFC technology ........................................................................................................................ 288
Troubleshooting: NFC technology ......................................................................................................... 294
How to: Media server ............................................................................................................................. 296
About the Smart Accessories application .............................................................................................. 298
Storage space and media cards ............................................................................................................ 303
How to: Storage space and media cards ............................................................................................... 303
Troubleshooting: Storage space and media cards ................................................................................ 308
Search .................................................................................................................................................... 310
How to: Search ....................................................................................................................................... 310
Troubleshooting: Search ........................................................................................................................ 315
Security ................................................................................................................................................... 316
How to: Security ..................................................................................................................................... 316
Troubleshooting: Security ...................................................................................................................... 345
Service books and diagnostic reports .................................................................................................... 348
Run, view, send, or delete a diagnostic report ....................................................................................... 348
Accept, delete, or restore a service book .............................................................................................. 348
Set a default recipient for diagnostic reports ......................................................................................... 349
Accessibility options ............................................................................................................................... 356
Use the calculator ................................................................................................................................... 361
User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

Quick Help

New in BlackBerry 7.1

BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
BlackBerry Tag
Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see BlackBerry Tag 289 .
9
User Guide
Quick Help
Smart tags
A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and more. For more information, see Smart tags 290 .
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling 266 .
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile
Hotspot mode 271 .
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. For more information, see Turn on Parental Controls 319 .
Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages 106 .
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID 248 .
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled
search 310 .
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User Guide
Quick Help
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel 21 and Show, hide, or find an
application icon 22 .
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass.
NFC technology
NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology 288 .
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see
Change how you answer calls with a headset 75 .
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file 111 .
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using
Bluetooth technology 279 .
Video enhancements
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options 154 .

About switching BlackBerry smartphones

When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.
11
User Guide Quick Help
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 12

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App
storefront and keep apps you downloaded when you switch smartphones.
World
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 26

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

12
Keys on the front of your
Trackpad
• Slide your finger to move around the screen.
BlackBerry smartphone
User Guide Quick Help
Keys on the front of your BlackBerry smartphone
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu
Escape
Send
End/Power
Lock
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock or unlock the screen and keyboard.
Keys on the right side of your smartphone
Volume/Mute
Right convenience key
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous media file.
• Before you take a picture or record a video, press the top or bottom key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
• If supported, open the camera. To take a picture, press the convenience key again.
• You can also customize this key.
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User Guide
Quick Help
Keyboard
Shift
Alt
Symbol
Backspace/Delete
Enter
Speakerphone
Capitalize letters.
Type the alternate character on a key.
Open the symbol list.
Delete the previous character or a selected item.
Select an item.
Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color Description
Green You're in a wireless coverage area. You can turn on or
turn off this notification.
Blue Your smartphone is connected to a Bluetooth enabled
device. You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is
set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.
Amber The battery power level for your smartphone is low, or
your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage, 228 Turn off or turn on the Bluetooth connection notification, 283
14
User Guide Quick Help

Icons

Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.
Setup
Setup Enterprise Activation
Activate a work email account using the BlackBerry Enterprise Server.
Options
Power and lock
Password Lock Power Off
Messages
Messages Saved Messages
Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder including applications that you download.
BBM
15
User Guide Quick Help
Applications
Browser Manage Connections
Maps Help
Compass BlackBerry Protect
Password Keeper Voice Dialing
Media
Applications folder
Some applications might appear in this folder, including applications that you download.
Smart Tags BlackBerry Travel
Media folder Videos
Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
YouTube
Phone
Personal organizer
Contacts Calendar
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User Guide Quick Help
Tasks MemoPad
Clock Calculator
Files
Documents To Go Files
Social networking and mobile purchasing
BlackBerry App World Social Feeds
Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device Software is available.
A software update for the BlackBerry Device Software is ready to be installed.
Sounds and alerts
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
A software update for the BlackBerry Device Software is being downloaded.
A software update for the BlackBerry Device Software is paused.
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User Guide Quick Help
Games
Games folder
Some applications might appear in this folder, including applications that you download.
Word Mole
BrickBreaker
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this indicator.
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM item
To clear this icon, open each chat that has this icon.
Update is available in the BlackBerry App World storefront
New BBM Groups item
Roaming Unread message count
Alarm is set Missed call count
Calendar reminder count Bluetooth technology is turned on
Wi-Fi technology is turned on NFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your wireless service provider, some of these icons might not appear.
Unread message New BBM item
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User Guide Quick Help
To clear this indicator, open each chat that has this indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
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User Guide
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Quick Help
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
Delete video

Your Home screen

Home screen at a glance
20
User Guide
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 230
Quick Help
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3. Press the key > Save.
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User Guide
Quick Help
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version.
Press the key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software
Updates. Press the key > Show All.
Related information
My display changed, 230
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
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User Guide
Change themes
Quick Help
1. On the home screen or in a folder, click the
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
After you finish: To delete a theme, click the theme. Click Delete.
Related information
My display changed, 230
Options
icon.
Set the number of icons that appear on the Home screen
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Related information
Lock or unlock your smartphone, 29
23
User Guide
Quick Help

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
24
User Guide
Related information
Find more information, 25 BlackBerry Device Software, 250 Check which wireless networks your smartphone connects to, 254
Quick Help

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.

Popular topics

BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
: In some cases, you might see the following options. If so, select one of the options.
Note
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 90
25
User Guide
Change options for your personal email account, 91
Quick Help

Add or change your email signature

Before you begin: Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Use Auto Signature check box is not selected, select it. In the

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting
mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges
might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 12
26
User Guide
Quick Help

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
1. Connect your smartphone to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.
3. If necessary, type a password. Your smartphone appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your smartphone.
After you finish: To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software
.
27
User Guide
Quick Help

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related information
I can't change the number of times that my smartphone rings, 80 Add or delete a custom profile, Add or delete a contact alert, 161 Icons for sound and alert profiles, 159
28
User Guide
Quick Help

View a location on a map

1. On the Home screen, click the Maps icon.
2.
Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
After you finish: If you are viewing a location other than your current location, to get directions to this location from your current location, press the GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
key > Navigate to Here. Your BlackBerry smartphone must have an internal

Lock or unlock your smartphone

You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard and screen, press the Lock key on the top of your smartphone.
• To unlock the keyboard and screen, press the Lock key and slide your finger up.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
• To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password, 317 Set or change your smartphone password, 317
29
User Guide Quick Help

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 256 Turn on, turn off, or check the status of a network connection, 255 Turn on or turn off data service or set roaming options, 256 Turn on, turn off, or check the status of a network connection, 255
Safety and Product Information
booklet for your BlackBerry smartphone.

Popular tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options
30
On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the
key >
Unhide Icon
panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.
icon. Click Device > Application Management. If the
. If the icon is hidden in other
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