Saeco D.A. CRISTALLO 400 Manual

Vending Machine MAINTENANCE

D.A. CRISTALLO 400

Type: D.A. FS 400

ANDUSE Espresso Italia PTY LTD

WARNING: This instruction manual is intended exclusively for specialized personnel. www.espressoitalia.com.au

Freecall 1300 660 976

English

MAIN PARTS

9

1

10

Fig. 1

2

3

4

5

6

7

8

1	Door lock	19	Spiral mixer
2	Display	20	Brew group
3	Product keypad	21	Drip Tray
4	Coin slot	22	Dispensing arm
5	Change return key	23	Coffee ground channel
6	Instruction plate	24	Fluid discharge tank
7	Dispensing outlet door (beverage/cup	25	Collecting tray
	dispensing)	26	Door open alarm switch
8	Change removal outlet	27	CPU card
9	Power cord socket	28	Cup dispenser
10	Water connection coupling	29	Stirrer dispenser
11	Safety switch	30	Sugar container
12	Air break device	31	Change-giving coiner support
13	Container 1/2 (instant products)	32	Dispensing outlet
14	Container 3/4 (instant products)	33	Coin return duct
15	Coffee bean hopper	34	Coin box set
16	Coffee grinder	35	Sugar opening
17	Mixer	36	Chute
18	Instants opening		Espresso Italia PTY LTD

2	www.espressoitalia.com.au
	Freecall 1300 660 976

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

35

36

English

26

27 28 29

30

31

32

33

34

Fig. 1

Espresso Italia PTY LTD www.espressoitalia.com.au3

Freecall 1300 660 976

English
CONTENTS
MAIN PARTS .........................................		2
CONTENTS ............................................		4
1 INTRODUCTION TO THE MANUAL ..		5
1.1	Introduction ..................................................................	5
1.2	Symbols used ................................................................	5
2 INFORMATION ON THE VENDING
	MACHINE ......................................	5
2.1	Information for the Maintenance Technician ........................	5
2.2	Description and intended use ...........................................	6
2.3	Vending Machine Identification ........................................	6
2.4	Technical specifications...................................................	7
3	SAFETY..........................................	8
3.1	Introduction ..................................................................	8
3.2	General safety regulations ...............................................	8
3.3	Operators’ requirements ..................................................	8
3.4	Safety devices ...............................................................	9
3.5	Residual risks ................................................................	9
4	HANDLING AND STORAGE ..........	10
4.1	Unloading and handling ...............................................	10
4.2	Storage .....................................................................	10
5	INSTALLATION .............................	11
5.1	Important....................................................................	11
5.2	Unpacking and positioning ............................................	11
5.3	Use of different-sized stirrers ...........................................	13
5.4	Label application .........................................................	14
5.5	Fitting the coffee grounds bag ........................................	15
5.6	Connection to serial port ...............................................	15
5.7	Fitting the payment systems ............................................	15
5.8	Connection to water mains ............................................	16
5.9	Connection to the electric network ..................................	16
6	CONTROLS DESCRIPTION .............	17
6.1	Display ......................................................................	17
6.2	Keypad .....................................................................	17
6.3	Key description in standard operation mode .....................	17
6.4	CPU card keys ............................................................	18
7 SUPPLY AND STARTING UP ..........		18
7.1	Container supply .........................................................	18
7.1.1	Instant product supply ...................................................	18
7.1.2	Sugar supply ...............................................................	19
7.1.3	Coffee bean supply ......................................................	19
7.2	Dose calibration ..........................................................	20
7.3	Coffee grinding calibration ............................................	20
7.4	Stirrer supply ...............................................................	20
7.5	Cup supply .................................................................	21
7.6	First start-up of the vending machine ................................	22
7.7	Filling the boiler manually ..............................................	22
7.8	Use of the vending machine ...........................................	22

4

8	PROGRAMMING AND
	MAINTENANCE MENU .................	23
8.1	Key description of programming and maintenance phases	... 23
8.2	Programming menu ......................................................	23
8.2.1 Entering the programming menu .....................................		23
8.2.2	Structure of the programming menu .................................	24
8.2.3	Description of messages in the programming menu .............	26
8.3	Maintenance menu ......................................................	36
8.3.1	Entering the maintenance menu ......................................	36
8.3.2	Structure of the maintenance menu ..................................	37
8.3.3	Description of messages in the maintenance menu..............	38
9	OPERATION AND USE ..................	41
9.1	Beverage selection .......................................................	41
10	CLEANING AND MAINTENANCE...	42
10.1	General notes for correct operation .................................	42
10.2	Cleaning and scheduled maintenance .............................	42
10.2.1 Maintenance schedule ..................................................		42
10.2.2	Drip tray cleaning ........................................................	43
10.2.3	Replacement of the coffee ground bag .............................	43
10.2.4	Emptying the fluid discharge tank ....................................	43
10.2.5	Cleaning of the coffee brew group .................................	44
10.2.6	Cleaning the instant product dispenser and the mixer ..........	45
10.2.7	Cleaning the dispensing outlet ........................................	46
10.2.8	Cleaning the containers ................................................	46
10.2.9	Cleaning the dispensing arm ..........................................	48
10.2.10	Cleaning the coffee grinder ...........................................	49
10.2.11	Cleaning the sugar dispensing channel ............................	49
10.2.12	Cleaning the stirrer channel ...........................................	49
10.3	Non-scheduled maintenance ..........................................	50
10.4	Software updating .......................................................	51
11	DISPLAY MESSAGES .....................	52
11.1	Messages during operation ...........................................	52
11.2	Error messages ............................................................	52
12	STORAGE - DISPOSAL ..................	54
12.1	Change of location ......................................................	54
12.2	Inactivity and storage periods .........................................	54
12.3	Instructions for end-of-life disposal treatment .......................	54

Espresso Italia PTY LTD

www.espressoitalia.com.au

Freecall 1300 660 976

1INTRODUCTION TO THE MANUAL

1.1Introduction

Important

This publication is an integral part of the vending machine and must be read carefully to ensure the machine is used correctly and in compliance with essential safety requirements.

This manual contains the technical information required for the correct use, installation, cleaning, and maintenance of the vending machine model CRISTALLO 400. Always refer to this publication before carrying out any operation.

Manufacturer: SAECO Vending S.p.A.

Località Casona, 1066 - 40041 Gaggio Montano

Bologna, Italy

This publication should be kept carefully, together with the vending machine throughout its operational life, even in case of changes of ownership.

Should this manual be lost or worn out, a copy can be requested from the Manufacturer or an Authorized Customer Service Centre by indicating all data on the identification plate on the back of the vending machine.

1.2Symbols used

This publication contains various warnings which indicate different degrees of danger or skills required.

The symbol is integrated with a message suggesting use procedures or actions and providing useful information for the correct operation of the machine.

Warning

Indicates dangerous situations for the users, supply operators and maintenance technicians dealing either with the vending machine or the product to be dispensed.

Important

Indicates the operations for keeping the vending machine in good working order.

English

Recommended solutions

Indicates alternative procedures that make the programming and/or maintenance operations quicker.

User

Indicates the user of the vending machine. This person is not authorized to carry out any cleaning or maintenance operation.

Supply operator

Indicates operations to be carried out only by personnel in charge of supplying and cleaning the vending machine. Maintenance operations requiring a Maintenance Technician are not to be performed by the supply operator.

Maintenance Technician

Indicates operations to be carried out by qualified personnel in charge of maintenance.

The Maintenance Technician is the only person authorized to keep the MICROSWITCH ENABLING KEY, by which the security systems can be disabled.

2INFORMATION ON THE VENDING MACHINE

2.1Information for the

Maintenance Technician

The vending machine must be installed in a well-lit, dry area, away from bad weather and dust, on a floor suitable to support its weight.

To guarantee the correct operation and reliability over time, the following is recommended:

-ambient temperature: from +1°C to +32°C;

-maximum humidity: 90% (not condensed).

For special installations not covered in this publication, please contact the dealer or the local importer. If this is not possible, please contact the Manufacturer directly.

AUTHORIZED CUSTOMER SERVICE CENTRES are available for information and explanations about the vending machine, and to provide technical assistance or spare parts.

Espresso Italia PTY LTD www.espressoitalia.com.au5

Freecall 1300 660 976

English

The Maintenance Technician must carefully read and respect the safety warnings contained in this manual so that every intervention concerning installation, starting up, use and maintenance will be safely carried out.

It is the Maintenance Technician’s absolute responsibility to give the keys to access the inside of the vending machine to another operator (Supply Operator), provided that the Maintenance Technician bears full responsibility for all work carried out.

This manual is an integral part of the machine and must be always read carefully before performing any operation.

2.2Description and intended use

The vending machine is intended for automatic distribution of coffee and hot beverages (decaffeinated coffee, cappuccino, chocolate, etc.) and is programmable for every single type of dispensing dosage. The instant products must be consumed immediately, and cannot be preserved for a long time.

Any other use is to be considered improper and therefore dangerous.

Do not place any product inside the distributor which may be dangerous as a result of unsuitable temperatures.

Important

Improper use of the vending machine invalidates all warranties. The Manufacturer declines any liability for damage to property or injury to persons.

Improper use also includes:

-any use of the vending machine other than the intended use and/or according to procedures which are not described in this publication;

-any intervention on the vending machine which differs from the instructions given in this publication;

-any alteration of components and/or safety devices without prior consent of the Manufacturer or carried out by personnel not authorized for such operations;

-any location of the appliance which is not recommended in this manual.

2.3Vending Machine Identification

The vending machine is identified by the name, model and serial number which can be found on the relevant data plate (Fig. 2).

Data plate

Fig. 2

The following data can be found on the plate:

-name of Manufacturer;

-marks of compliance;

-model;

-serial number;

-year and month of manufacture;

-supply voltage (V);

-supply frequency (Hz);

-electrical power consumption (W).

Warning

It is strictly forbidden to tamper with or modify the data plate.

Important

When contacting the AUTHORIZED CUSTOMER SERVICE CENTRES always refer to this plate and its relevant data.

Espresso Italia PTY LTD

6 www.espressoitalia.com.au

Freecall 1300 660 976

2.4Technical specifications

Weight: ..............................................................	75 kg
Overall dimensions: ....................................	see figure 3

1600

	English
Container capacity
Coffee beans: ....................................................	3.5 kg
Decaffeinated coffee: .............................................	1 kg
Chocolate: ............................................................	3 kg
Milk: .................................................................	2.5 kg
Lemon tea: ............................................................	3 kg
Sugar: ..................................................................	3 kg
Cups: .............................................................	No. 400
Stirrers: ..........................................................	No. 400
Stirrer size
	9,5

557 577

Fig. 3

Power consumption: .................................	see data plate
Supply voltage: ........................................	see data plate
Electric voltage frequency: ........................	see data plate
Power cord length: .......................................	1,600 mm
Water mains connection: ........................	3/4" Gas type
Water mains pressure: ................................	see figure 4
A-Weighted sound pressure level: ...........	less than 70 dB

Data plate showing minimum and maximum water supply pressure

1,3

1,3

1,3

90

9,5

105

9,5

115

Fig. 5

Fig. 4	Espresso Italia PTY LTD
	www.espressoitalia.com.au7
	Freecall 1300 660 976

English

3 SAFETY

3.1Introduction

In compliance with the Low Tension Directive 73/23/EEC and CE Marking Directive 93/68/EEC, SAECO Vending has drawn up a technical file of the CRISTALLO 400 vending machine held at its plants. The following regulations were taken into account during the design phase:

-	EN 55014	-	EN 6100-3-2
-	EN 61000-3-3	-	EN 61000-4-2
-	EN 61000-4-3	-	EN 61000-4-4
-	EN 61000-4-5	-	EN 61000-4-11
-	EN 60335-2-75	-	EN 60335-1

3.2General safety regulations

It is forbidden to:

-tamper with or disable the safety systems installed on the vending machine;

-carry out maintenance on the vending machine without unplugging it first;

-install the vending machine outdoors. It should be placed in dry areas where the temperature never falls below 1°C;

-use the vending machine for purposes other than those indicated in the sale contract and in this publication;

-connect the appliance to the mains using multi-sockets or adapters;

-use water jets to clean the vending machine (Fig. 6).

Fig. 6

8

-check the electrical power line for conformity;

-use original spare parts;

-read the instructions contained in this publication and in the enclosed documents carefully;

-use personal protection devices during installation, testing and maintenance operations.

Precautions for preventing human errors:

-make the operators aware of safety issues;

-handle the vending machine, either packaged or unpackaged, in safe conditions;

-have a thorough knowledge of the installation procedures, its operation and limits;

-dismantle the vending machine in safe conditions, in accordance with the environmental protection and health and safety laws in force.

Warning

In case of failure or malfunctioning contact only qualified CUSTOMER SERVICE personnel.

Important

The Manufacturer declines any liability for any damage caused to property or injury caused to persons as a result of failure to observe the safety regulations described here.

3.3Operators’ requirements

Three operators with different skills are required in order to guarantee the safety of the vending machine:

User

Access to the internal part of the vending machine is forbidden to the user.

Supply operator

The Maintenance Technician assigns the safekeeping of the access key to the Supply operator who is in charge of product supply, external cleaning, and starting up / stopping of the vending machine.

Warning

The Supply Operator is not authorized to carry out operations which are indicated as being the duties of the Maintenance Technician in this publication.

Maintenance Technician

The Maintenance Technician is the only person authorized to intervene and start programming procedures, and perform adjusting, setting up and maintenance operations on the vending machine.

Espresso Italia PTY LTD www.espressoitalia.com.au

Freecall 1300 660 976

3.4Safety devices

The vending machine is equipped with:

-a safety switch (ref. 11) on the upper door, which cuts off voltage to all inside components, whenever the front or upper door is opened;

-a switch (ref. 26) indicates (when safety key is inserted) that the vending machine door is open;

-a safety switch located on the dispensing outlet door, which blocks the nozzle arm cycle whenever the door is opened.

Maintenance Technician

In case of programming or setting up operations only the Maintenance Technician can intervene by inserting the relevant key into the safety switch (Fig. 7) and resetting the voltage even if the door is open.

11

26

English

3.5Residual risks

The dispensing outlet is protected by the door interlocked by the safety switch.

If it is opened during the brewing cycle, mechanical movement is blocked, but if brewing has already started, it continues up to the end of the cycle.

Warning

Risk of scalding if hands are placed inside the outlet during brewing.

It is forbidden to open the door and take out the cup or put hands inside the outlet during dispensing, before the brewing cycle is complete (Fig. 8).

Before removing the cup from the outlet, please wait for the message “REMOVE CUP” on display.

Fig. 7

Warning

This operation, necessary for starting up the vending machine, disables the safety system.

It must therefore be carried out by qualified personnel (Maintenance Technician) aware of the risks resulting from the presence of live or moving components.

Fig. 8

Important

If the outlet door is opened during the brewing cycle, the message “CLOSE SERVICE DOOR” will be displayed; the nozzle arm stops and will not restart until the door is closed.

It is not possible to brew further beverages if the previous cup is not taken out (by opening the dispensing outlet door).

Before brewing another beverage, check that the previous one has been taken out and that the cup support is empty.

Espresso Italia PTY LTD www.espressoitalia.com.au9

Freecall 1300 660 976

English

4HANDLING AND STORAGE

4.1Unloading and handling

Unloading and handling operations after transportation must be carried out only by qualified personnel and using suitable equipment.

The vending machine is placed on a pallet, protected by a sack, by a shrink film and four angle bars (Fig. 9).

Fig. 9

Use a fork-lift to unload the vending machine from the transport vehicle (Fig. 10).

Warning

The vending machine must always be kept in the upright position. Avoid:

-dragging the vending machine;

-overturning or laying the vending machine flat during transport and handling;

-shaking the vending machine;

-lifting the vending machine with ropes or cranes;

-leaving the vending machine exposed to the elements, in humid areas or close to heat sources.

4.2Storage

If the vending machine is not installed immediately, it should be stored in a sheltered area, conforming to the following instructions:

-the packaged vending machine must be stored in a closed, dry area at a temperature between 1°C and 40°C;

-do not put other appliances or boxes on the vending machine (Fig. 11);

-it is always good practice to protect the vending machine from any deposits of dust or other material.

75 kg

Fig. 11

	Fig. 10	Espresso Italia PTY LTD
10
		www.espressoitalia.com.au
		Freecall 1300 660 976

5 INSTALLATION

5.1Important

Warning

The vending machine cannot be installed outdoors; avoid placing it in areas where the temperature is less than 1°C or more than 32°C and in particularly dump or dusty areas.

Positioning operations require at least 2 operators.

Before unpacking, check that the installation area complies with the following specifications:

-the power socket must be located in an easily accessible area, not more than 1.5 meters away;

-the socket voltage must comply with that on the identification plate;

-the surface or floor must NOT have a gradient of more than 2°.

If the vending machine needs to be positioned close to a wall, it is necessary to leave a space of at least 15 cm between the back and the wall in order to keep the air outlet grille free (Fig. 12).

Fig. 12

5.2Unpacking and positioning

On receipt of the vending machine make sure that it has not been damaged during transportation and that package has not been tampered with or that internal parts have not been removed.

English

An envelope, called “CUSTOMER KIT” is supplied with the vending machine; it contains the objects shown in Fig. 13.

-Instruction booklet

-Power cord

-Door safety microswitch disabling keys (Maintenance Technician)

-Product labels and prices

-Instruction plate

-Coin box labels

Fig. 13

Remove the transparent protective film and the four angle bars (Fig. 14).

Fig. 14

If damage of any kind is found, the courier must be informed and notice must be given to the importer or the seller immediately. If these are not in the purchaser’s country, please contact the manufacturing company directly.

From the discharge tank, take out the accessory packet containing the following items:

- 4 feet;

- 1 key for the brew group;

- 1 cap for the coffee grinder.

Espresso Italia PTY LTD 11 www.espressoitalia.com.au

Freecall 1300 660 976

English

Lift the pallet in a way that the four fixing A screws can be removed (Fig. 15).

A

A

Fig. 15

To lift the pallet so that the four supporting B feet can be screwed on (Fig. 16), it is necessary to remove the skirting (Fig. 17 and 18) by loosening the two screws and unlocking it.

B

B

B

B

Fig. 16

12

Fig. 17

Fig. 18

Espresso Italia PTY LTD www.espressoitalia.com.au

Freecall 1300 660 976

Adjust the levelling using the relevant feet (Fig. 19).

Fig. 19

English

5.3Use of different-sized stirrers

The vending machine is delivered with the stirrer set designed for use of 90 mm stirrers.

Warning

If 90 mm stirrers are used, make sure that the rubber pin (Fig. 22) is inserted in the hole (Fig. 23).

Take out the keys from the change slot (Fig. 20).

Fig. 20

Insert the key into the lock, turn clockwise and open the door (Fig. 21).

Fig. 22

Fig. 23

To substitute the 90 mm stirrers with those of 105 mm or 115 mm proceed as follows:

-Unfasten the two screws fixing the stirrer guide (Fig. 24 and 25);

Fig. 24

Fig. 25

-Move the stirrer guide into the hole (Fig. 26) corresponding to the desired dimension and tighten the two screws.

90 mm

105 mm

115 mm

Fig. 21	Fig. 26
	Espresso Italia PTY LTD	13
	www.espressoitalia.com.au

Freecall 1300 660 976

English

5.4Label application

Product labels

Remove the cup dispenser and unscrew the 4 knobs holding the keypad panel in place.

Fig. 27

Open the keypad panel (Fig. 28).

Fig. 28

Insert the product labels (Fig. 29).

Check the exact position of the labels against the selection key (Fig. 30).

Fig. 30

Instruction plate

Insert the instruction plate into the slot (Fig. 31). The keypad panel must be open in order to perform this operation. Otherwise, please see instructions in “Product labels”.

Fig. 31

Coin box label

Insert the coin box label into the slot (Fig. 32).

	Fig. 29	Fig. 32
	14	Espresso Italia PTY LTD
		www.espressoitalia.com.au
		Freecall 1300 660 976

5.5Fitting the coffee grounds bag

Remove the clip from the grounds discharge channel (Fig. 33).

Fig. 33

Slip the clip into the coffee grounds bag (capacity of 50 litres) (Fig. 34).

Fig. 34

Place the bag on the channel (Fig. 35).

Fig. 35

English

5.6Connection to serial port

By means of a CPU connector and an interface cable, the vending machine can be connected to a Personal Computer or to appliances supplied by AUTHORIZED CUSTOMER SERVICE CENTRES, to carry data collection operations.

5.7Fitting the payment systems

The vending machine is designed for the installation of various payment systems, such as:

-parallel banknote reader 24V DC;

-parallel coiner 24V DC;

-executive systems (also PRICE HOLDING);

-MDB systems;

-BDV systems;

-cancelling machine 24V DC;

-parallel banknote reader 12V DC(*);

-parallel coiner 12V DC (*);

-tokens acceptor 12V DC (*);

-Saeco card (**);

(*)with optional feeder only.

(**)only 1432 and 1471 models require optional feeder.

Important

The vending machine is not supplied with any payment system, which must be installed by the person in charge of its fitting.

After the chosen payment system has been installed, the corresponding parameters can be set through the programming menu (see 8.2).

Using the adhesive paper template (available in the “Saeco Card assembly Kit”), drill the holes for the installation of the external antenna of Saeco Card payment system. It is recommended to drill the holes in the area for Cashless systems (Fig. 36).

Fig. 36

Espresso Italia PTY LTD 15

www.espressoitalia.com.au

Freecall 1300 660 976

English

Warning

The Manufacturer declines any liability for any damage to the vending machine, to property and/or injury to persons, caused by the installation of the payment system. The responsibility falls to the person who carried out the installation.

5.8 Connection to water mains

Important

It is recommended to use a descaling device for the water network supplying the vending machine, especially for water with a high calcium and magnesium content (hard water).

Connect the vending machine to a drinking water supply pipe with a pressure ranging between 1.5 and 8 bars (see data plate).

Remove the cap from the coupling placed on the vending machine back panel (Fig. 37). Connect the water supply pipe to the 3/4" Gas coupling of the vending machine (Fig. 37).

5.9Connection to the electric network

Warning

The Maintenance Technician, who is responsible for the installation of the vending machine, must ensure that:

-the electric system complies with current safety regulations;

-the supply voltage corresponds to that indicated on the data plate.

If in doubt, do not proceed with the installation and ask qualified and authorized personnel to check the system accurately.

The vending machine is equipped with a power cord which must be plugged into the appropriate socket on the vending machine back panel (Fig. 38).

Fig. 38

Do not use adapters or multi-sockets (Fig. 39).

	Fig. 37	Fig. 39
	16	Espresso Italia PTY LTD
		www.espressoitalia.com.au
		Freecall 1300 660 976

6CONTROLS DESCRIPTION

6.1Display

The display (2 - Fig. 1) shows the messages during standard operation, programming and maintenance modes.

6.2Keypad

Important

Each key function changes according to the vending machine mode (ordinary dispensing or programming mode).

Each key has a double function that varies according to the vending machine status (standard operation or programming).

English

6.3Key description in standard operation mode

“+” Key - Sugar Quantity (Fig. 40)

Increases the quantity of sugar in the selected beverage. Press the key before selecting the beverage.

The preselection remains active for 8 seconds.

“-” Key - Sugar Quantity (Fig. 40)

Decreases the quantity of sugar in the selected beverage. Press the key before selecting the beverage.

The preselection remains active for 8 seconds.

Preselection Key (Fig. 40)

The functions associated with the preselection key can be selected from the following:

A.Preselection

B.Beverage 13

C.Disabled

Cup Key (Fig. 40)

The functions associated with the cup key can be selected from the following:

A.Preselection

B.Beverage 14

C.Disabled

Keys (1 to 12 - Fig. 40)

By pressing these keys, the programmed beverages are dispensed.

+

-

PRESELECTION CUP

1														7
2														8
3														9
4														10
5														11
6														12

Fig. 40

Espresso Italia PTY LTD 17 www.espressoitalia.com.au

Freecall 1300 660 976