HP ENVY 17, ENVY 15 Maintenance and Service Guide

HP ENVY 17 Notebook PC

HP ENVY 15 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Leap Motion, the Leap Motion logo, and Airspace are the trademarks of Leap Motion, Inc. and are used here by permission. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: July 2014

First Edition: May 2014

Document Part Number: 764148-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1	Product description ...........................................................................................................................................	1
2	External component identification .....................................................................................................................	5
	Finding your hardware and software information .................................................................................	5
	Locating hardware ...............................................................................................................	5
	Locating software .................................................................................................................	5
	Right side .............................................................................................................................................	6
	Left side ................................................................................................................................................	7
	Display ..................................................................................................................................................	9
	Top .....................................................................................................................................................	10
	TouchPad ..........................................................................................................................	10
	Lights .................................................................................................................................	11
	Buttons, speakers, and fingerprint reader ..........................................................................	12
	Keys ...................................................................................................................................	13
	Bottom ................................................................................................................................................	14
	Labels .................................................................................................................................................	15
3	Illustrated parts catalog ...................................................................................................................................	16
	Computer major components .............................................................................................................	16
	Display assembly subcomponents .....................................................................................................	23
	Mass storage devices .........................................................................................................................	26
	Miscellaneous parts ............................................................................................................................	27
	Sequential part number listing ............................................................................................................	28
4	Removal and replacement procedures preliminary requirements ..................................................................	36
	Tools required ....................................................................................................................................	36
	Service considerations .......................................................................................................................	36
	Plastic parts .......................................................................................................................	36
	Cables and connectors ......................................................................................................	37
	Drive handling ....................................................................................................................	37
	Grounding guidelines .........................................................................................................................	38
	Electrostatic discharge damage .........................................................................................	38
	Packaging and transporting guidelines .............................................................	39
	Workstation guidelines ......................................................................................	39
	Equipment guidelines ........................................................................................	40

vii

5	Removal and replacement procedures for Customer Self-Repair parts .........................................................	41
	Component replacement procedures .................................................................................................	41
	Battery ...............................................................................................................................	42
	Optical drive .......................................................................................................................	43
6	Removal and replacement procedures for Authorized Service Provider parts ...............................................	45
	Component replacement procedures .................................................................................................	45
	Base enclosure ..................................................................................................................	46
	Display panel .....................................................................................................................	51
	WLAN module ....................................................................................................................	59
	TouchPad button board .....................................................................................................	61
	Battery Board (select models only) ....................................................................................	62
	Optical drive connector ......................................................................................................	62
	Subwoofer ..........................................................................................................................	63
	USB board .........................................................................................................................	65
	Hard drive ..........................................................................................................................	66
	System board .....................................................................................................................	67
	Speakers ............................................................................................................................	71
	Memory modules ...............................................................................................................	72
	RTC battery .......................................................................................................................	74
	Fingerprint reader board (select models only) ...................................................................	75
	Power connector cable ......................................................................................................	76
	Fan .....................................................................................................................................	77
	Heat sink ............................................................................................................................	78
	Power button board ...........................................................................................................	80
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .........................................		81
	Starting Setup Utility (BIOS) ...............................................................................................................	81
	Updating the BIOS .............................................................................................................................	81
	Determining the BIOS version ...........................................................................................	81
	Downloading a BIOS update .............................................................................................	82
	Using HP PC Hardware Diagnostics (UEFI) ......................................................................................	83
	Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................	83
8	Windows 7 Backing up, restoring, and recovering ..........................................................................................	84
	Creating backups ...............................................................................................................................	84
	Creating recovery media to recover the original system ....................................................	84
	What you need to know .....................................................................................	84
	Creating the recovery media ............................................................	85
	Creating system restore points ..........................................................................................	85

viii

	What you need to know .....................................................................................	85
	Creating a system restore point ........................................................................	85
	Backing up system and personal information ....................................................................	85
	Tips for a successful backup .............................................................................	86
	What you need to know .....................................................................................	86
	Creating a backup using Windows Backup and Restore ..................................	86
	Restore and recovery .........................................................................................................................	87
	Restoring to a previous system restore point ....................................................................	87
	Restoring specific files .......................................................................................................	87
	Restoring specific files using Windows Backup and Restore ............................	87
	Recovering the original system using HP Recovery Manager ...........................................	87
	What you need to know .....................................................................................	87
	Recovering using HP Recovery partition (select models only) .........................	88
	Recovering using the recovery media ...............................................................	88
	Changing the computer boot order ...................................................	88
9	Windows 8.1 Backing up, restoring, and recovering .......................................................................................	90
	Creating recovery media and backups ...............................................................................................	90
	Creating HP Recovery media ............................................................................................	90
	Restore and recovery .........................................................................................................................	91
	Recovering using HP Recovery Manager ..........................................................................	92
	What you need to know .....................................................................................	92
	Using the HP Recovery partition (select models only) ......................................	92
	Using HP Recovery media to recover ...............................................................	93
	Changing the computer boot order ...................................................................	93
	Removing the HP Recovery partition .................................................................................	93
10	Ubuntu Linux – Backing up, restoring, and recovering .................................................................................	95
	Performing a system recovery ............................................................................................................	95
	Creating the restore DVDs .................................................................................................	95
	Creating a restore image on a USB device .......................................................................	95
	Performing recovery using the restore media ....................................................................	96
	Backing up your information ...............................................................................................................	96
11	Specifications ................................................................................................................................................	98
	Computer specifications .....................................................................................................................	98
	43.9-cm (17.3-in), HD+ display specifications ....................................................................................	99
	39.6-cm (15.6-in) display specifications ...........................................................................................	100
	Hard drive specifications ..................................................................................................................	100
	DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................	101

ix

12	Power cord set requirements ......................................................................................................................	102
	Requirements for all countries ..........................................................................................................	102
	Requirements for specific countries and regions .............................................................................	102
13	Recycling ....................................................................................................................................................	104
Index .................................................................................................................................................................		105

x

1Product description

NOTE: This document contains Microsoft Windows 8.1 and Windows 7 content.

Category	Description
Product Name	HP ENVY 17 Notebook PC
	HP ENVY 15 Notebook PC
Processors	Processors are attached to the system board.
	● Intel® Quad Core i7-4710 HQ 2.50 GHz (SC turbo up to 3.50 GHz) processor (1600 MHz,
	6.0- MB L3 cache, 47 W) for use with HP ENVY 15 and 17 Notebook PC models available for
	Windows 8.1 and Windows 7
	● Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB L3,
	15 W) for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8.1 and
	Windows 7
	● Intel Dual Core i7-4510U 850M 4 GB (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600
	MHz/4 MB L3, 15W) for use with HP ENVY 17 Notebook PC models only
	● Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (1600
	MHz, 3.0 MB L3 cache, 15 W) for use with HP ENVY 15 and 17 Notebook PC models
	● Intel Dual Core i5-4210U (1.7 GHz SC turbo up to 2.7 GHz) processor (1600 MHz, 3.0 MB L3
	cache, 15 W) for use with HP ENVY 15 and 17 Notebook PC models
Chipset	Intel HM87 Express Chipset
	Intel Lynx Point-LP PCH (integrated in MCP)
	Intel HM87 Express Chipset (for UMA non-touch computer models only)
Graphics	Internal graphics:
	● Intel HD Graphics 4600 internal graphics
	● Intel HD Graphics 4400
	● Supports HD Decode, DX11, and HDMI
	● Supports Optimus
	● Supports GPS (GPU Performance Scaling)
	Switchable discrete graphics:
	● NVIDIA N15P-GT (GeForce GTX 850M) with 4096 MB of dedicated video memory (256Mx16
	DDR3 900 MHz x 8 PCs, 1 GHz downgraded to 900 MHz))
	● NVIDIA N15S-GT (GeForce 840M) with 2048 MB of dedicated video memory (256Mx16
	DDR3 900 MHz x 4 PCs, 1 GHz downgraded to 900 MHz)
	● NVIDIA N15S-GT (GeForce 840M) with 4096 MB of dedicated video memory (256Mx16
	DDR3 900 MHz x 8 PCs, 1 GHz downgraded to 900 MHz)
Panel	17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge
	6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits non-touch only available for Windows
	8.1 and Windows 7

1

Category	Description
	17.3" high-definition (HD) light-emitting diode (WLED) Antiglare (1600x900) display, (wedge
	6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits touch only available for Windows 8.1
	and Windows 7
	17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm)
	WVA, Color Gamut 72%, supports LVDS, 300 nits both touch and non-touch available for
	Windows 8.1 and Windows 7
	15.6" HD WLED BrightView (1366x768) flat (3.8mm) SVA 200 nits, LVDS, non-touch only
	available for Windows 8.1 and Windows 7
	15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA 200 nits, LVDS, Touch only available for
	Windows 8.1 and Windows 7
	15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA 300 nits, LVDS, both touch and non-
	touch available for Windows 8.1 and Windows 7
	All display assemblies include 2 wireless local area network (WLAN) antenna cables
	Touch solution with flush glass, multitouch enabled
	Support LVDS (co-layout with eDP1.3+PSR)
Memory	Two SODIMM slots
	DDR3L-1600 MHz Dual Channel Support
	Supports up to 16 GB of system RAM in the following configurations:
	● 4096 MB total system memory (4096×1)
	● 8192 MB total system memory (4096×2)
	● 8192 MB total system memory (8192×1)
	● 12288 MB total system memory (8192×1 + 4096×1)
	● 16384 MB total system memory (8192×2)
Hard drives	Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard
	drives use the same bracket)
	Support M.2 SATA Storage (Port0)
	Accelerometer / HDD protection support
	Supports the following hard drives:
	● 1.5 TB 5400-rpm, 9.5-mm
	● 1 TB 5400-rpm, 9.5-mm
	● 750 GB 5400-rpm 9.5-mm
	● 500 GB 5400–rpm 7mm/9.5mm for HP ENVY 15 Notebook PC only
	Hybrid configurations
	● 1 TB 5400 + 8 GB NAND Hybrid HDD 9.5mm
	● 750 GB 5400 + 8 GB NAND Hybrid HDD 9.5mm
Solid-state drive	Only configured with system memory up to 8 GB:
	● 256 GB M.2 SATA (MLC)
	● 256 GB M.2 SATA (TLC)
Optical drives	Fixed

2Chapter 1 Product description

Category	Description
	Serial ATA
	9.5-mm tray load
	Supports the following optical drives:
	● DVD+/-RW Double-Layer SuperMulti
	● Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with HP ENVY 17 Notebook PC
	● Blu-ray Disc R/RW with SuperMulti for use with HP ENVY 15 Notebook PC
	Support Zero-Power ODD
	Support M-disc
External optical drives	External USB
	Serial ATA
	12.7-mm tray load
	Supports the following external optical drives:
	DVD+/-RW DL SuperMulti
Audio and video	Quad integrated stereo speakers and subwoofer
	HD Beats audio
	HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG,
	1280×720 by 30 frames per second)
	Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
	suppression
	Subwoofer
	Support Dragon Assistant Voice Recognition
Ethernet	Integrated 10/100/1000 GB network interface card (NIC)
Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Supports Intel Wireless Display (WiDi)
	Antenna support for 802.11a/b/g/n with MIMO support 2×2
	Compatible with Miracast-certified devices
	Supports the following WLAN formats:
	● Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter available for Windows 8.1 and Windows
	7
	● Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter available for Windows 8.1 and
	Windows 7
	● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter available for Windows 8.1 and
	Windows 7
	● Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter _NA - 7260
	non-Vpro version w/ dual antennas for use with HP ENVY 17 Notebook PC models only
External memory card	Push-push insertion/removal
	Supports memory cards such as Secure Digital SD/SDHC/SDXC.
Internal card	● One half-size mini-card slot for WLAN

3

Category	Description
	● One 2280 M.2 slot for SSD
Ports	●	HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
	● Combination audio-out/audio-in (stereo) port, supports jack detection
	● USB 3.0 (3 ports)
	● RJ-45 (Ethernet, includes link and activity lights)
	● AC Smart Pin power adapter plug
	● Fingerprint Reader for select HP ENVY 17 Notebook PC models only
Keyboard/pointing	Full-size keyboard with numeric keypad
devices	●	Backlit island-style keyboard in black finish
	● Backlit island-style keyboard in black finish non-backlit (select models only)
	HP Control Zone Trackpad
	Taps enabled as default
	Multitouch gestures enabled
	Support Windows Modern Trackpad Gestures
Power requirements	Supports the following HP AC adapters:
	● 45 W(4.5mm connector) (select models only)
	● 65 W (4.5mm connector) (select models only)
	● 65 W EM (4.5mm connector) (select models only)
	● 90 W (4.5mm connector) (select models only)
	● 90 W EM (4.5mm connector) (select models only)
	● 120 W (4.5mm connector) (select models only)
	1-M length power cord
	Battery life enhancement
	Supports the following batteries:
	● 4–Cell battery - 41 Whr (2.8Ah), supports fast charge
	● 4–Cell battery - 48 Whr (2.3Ah), supports fast charge
Operating system	Preinstalled:
	●	Windows 8.1 (64-bit)
	●	Windows 7 Pro
	●	Linux Ubuntu
Serviceability	End-user replaceable parts
	●	Battery
	●	AC adapter
	●	Optical drive
In Box	HDMI-to-VGA adapter

4Chapter 1 Product description

2External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1.From the Start screen, type control panel, and then select Control Panel.

2.Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

For Windows 7 Information:

1.Select Start > Control Panel.

2.Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

To find out information about system hardware components and the system BIOS version number, press fn+esc.

Locating software

To find out what software is installed on your computer:

▲From the Start screen, click the down arrow in the lower-left corner of the screen. For Windows 7 Information:

▲Select Start > Control Panel > Programs and Features.

Finding your hardware and software information

5

Right side

NOTE: Refer to the illustration in this section that most closely matches your computer.

Component		Description
(1)	Power light	● On: The computer is on.
		● Blinking: The computer is in the Sleep state, a power-
		saving state. The computer shuts off power to the
		display and other unneeded components.
		● Off: The computer is off or in Hibernation. Hibernation
		is a power-saving state that uses the least amount of
		power.
(2)	Hard drive light	● Blinking white: The hard drive is being accessed.
		● Amber: HP 3D DriveGuard has temporarily parked the
		hard drive.
(3)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones,
	(microphone) jack	earbuds, a headset, or a television audio cable. Also
		connects an optional headset microphone. This jack does
		not support optional microphone-only devices.
		NOTE: When a device is connected to the jack, the
		computer speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(4)	USB 3.0 port	Connects an optional USB device, such as a keyboard,
		mouse, external drive, printer, scanner or USB hub.
(5)	Optical drive	Depending on your computer model, reads an optical disc
		or reads and writes to an optical disc.

(6)Security cable slot

NOTE: On HP ENVY 17 Notebook PC odels , the security cable slot is located on the left side.

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

6Chapter 2 External component identification

Left side

NOTE: Refer to the illustration in this section that most closely matches your computer.

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter light	● Amber: The battery is charging.
		● White: The AC adapter is connected and the battery
		is charged.
		● Off: The computer is using battery power.
(3)	Security cable slot	Attaches an optional security cable to the computer.
	NOTE: On HP ENVY 15 Notebook PC	NOTE: The security cable is designed to act as a
	models , the security cable slot is located	deterrent, but it may not prevent the computer from being
	on the right side.	mishandled or stolen.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		● White: The network is connected.
		● Amber: Activity is occurring on the network.
(5)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and off during routine
		operation.
(6)	HDMI port	Connects an optional video or audio device, such as a
		high-definition television, any compatible digital or audio
		component, or a high-speed HDMI device.
(7)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard,
		mouse, external drive, printer, scanner or USB hub.
		Standard USB ports will not charge all USB devices or will
		charge using a low current. Some USB devices require
		power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.

Left side

7

Component		Description
(8)	USB 3.0 port	Connects an optional USB device, such as a keyboard,
		mouse, external drive, printer, scanner or USB hub.
(9)	Memory card reader	Reads optional memory cards that store, manage, share,

or access information. To insert a card:

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

8Chapter 2 External component identification

Display

Component		Description
(1)	Internal display switch	Turns off the display and initiates Sleep if the display is closed
		while the power is on.
		NOTE: The internal display switch is not visible from the
		outside of the computer.
(2)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless
		local area networks (WLANs).
		NOTE: Depending on your computer model, the number of
		antennas may vary.
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow
		you to video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.

For Windows 7, select Start > All Programs > Communication and Chat > Cyberlink YouCam 5.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

To access the Windows 7 user guides, select Start > Help and Support > User Guides.

Display 9

Top

TouchPad

Component		Description
(1)	Left control zone	Textured area that allows you to perform additional gestures.
(2)	TouchPad zone	Reads your finger gestures to move the pointer or activate
		items on the screen.
		NOTE: The TouchPad also supports edge-swipe gestures.
(3)	Left TouchPad button	Functions like the left button on an external mouse.
(4)	Right TouchPad button	Functions like the right button on an external mouse.
(5)	Right control zone	Textured area that allows you to perform additional gestures.

10 Chapter 2 External component identification

Lights

Component		Description
(1)	Power light	● When the computer is off, press the button to turn on
		the computer.
		● When the computer is on, press the button briefly to
		initiate Sleep.
		● When the computer is in the Sleep state, press the
		button briefly to exit Sleep.
		● When the computer is in Hibernation, press the button
		briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button
		will result in the loss of unsaved information.
		If the computer has stopped responding and Windows
		shutdown procedures are ineffective, press and hold the
		power button down for at least 5 seconds to turn off the
		computer.
		To learn more about your power settings, see your power
		options. From the Start screen, type power, select Power
		and sleep settings, and then select Power and sleep from
		the list of applications.
		To learn more about your power settings with Windows 7,
		select Start > Control Panel > System and Security > Power
		Options.
(2)	Caps lock light	On: Caps lock is on, which switches the keys to all capital
		letters.
(3)	Mute light	● Amber: Computer sound is off.
		● Off: Computer sound is on.

Top 11

Buttons, speakers, and fingerprint reader

Component		Description
(1)	Power button	● When the computer is off, press the button to turn on
		the computer.
		● When the computer is on, press the button briefly to
		initiate Sleep.
		● When the computer is in the Sleep state, press the
		button briefly to exit Sleep.
		● When the computer is in Hibernation, press the button
		briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button
		will result in the loss of unsaved information.
		If the computer has stopped responding and Windows
		shutdown procedures are ineffective, press and hold the
		power button down for at least 5 seconds to turn off the
		computer.
		To learn more about your power settings, see your power
		options. From the Start screen, type power, select Power
		and sleep settings, and then select Power and sleep from
		the list of applications.
		To learn more about your power settings with Windows 7,
		select Start > Control Panel > System and Security > Power
		Options.
(2)	Speakers (2)	Produce sound.
(3)	Fingerprint reader (select models only)	Allows a fingerprint logon to Windows, instead of a
		password logon.

12 Chapter 2 External component identification

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination
		with the fn key.
(2)	fn key	Executes frequently used system functions when pressed
		in combination with the b key the or the esc key.
(3)	Windows key	Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows key again will return you to
		the previous screen.
		For Windows 7, Displays the Windows Start Menu.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select models, the f5 action key turns the
		keyboard backlight feature off or on.
(5)	num lock key	Controls the function of the integrated numeric keypad.
		Press the key to alternate between the standard numeric
		function found on an external keypad (this function is
		turned on at the factory) and the navigational function
		(indicated by the directional arrows on the keys).
		NOTE: The keypad function that is active when the
		computer is turned off is reinstated when the computer is
		turned back on.
(6)	Integrated numeric keypad	When num lock is turned on, it can be used like an external
		numeric keypad.

Top 13

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Component		Description
(1)	Battery lock	Locks the battery in the battery bay.
(2)	Battery bay	Holds the battery.
(3)	Battery release latch	Releases the battery.

(4)Vents (6)

NOTE: The number of vents vary by computer model.

Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5)	HP Triple Bass Reflex Subwoofer	Provides superior bass sound.

14 Chapter 2 External component identification

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select models only)

●Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft

Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HPapproved recovery methods.

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

3Illustrated parts catalog

Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer. See Bottom on page 14 for details.

16 Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

(1)Display assembly: For details on the display components, see Display assembly subcomponents on page 23.

(2)Top cover: includes the TouchPad and keyboard.

Top cover for HP ENVY 15 Notebook PC computer models:

For use only on HP ENVY 15 Notebook PC computer models in the United States	763577-001

Computer major components 17

Item	Component	Spare part number
	For use only on HP ENVY 15 Notebook PC computer models in the United States with	763578-001
	backlit keyboard
	For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with	763578-031
	backlit keyboard.
	For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit	763578-041
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in France with TouchPad and	763578-051
	backlit keyboard.
	For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard	763578-061
	For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard	763578-071
	For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit	763578-131
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit	763578-141
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Greece with TouchPad and	763578-151
	backlit keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit	763578-161
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit	763578-171
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit	763578-211
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit	763578-251
	keyboard.
	For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit	763578-261
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit	763578-271
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit	763578-281
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit	763578-291
	keyboard.
	For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit	763578-A41
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Taiwan withbacklit	763578-AB1
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit	763578-AD1
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models for International with	763578-B31
	TouchPad and backlit keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Slovenia. with backlit	763578-BA1
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit	763578-BG1
	keyboard

18 Chapter 3 Illustrated parts catalog

Item	Component	Spare part number
	For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit	763578-DB1
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit	763578-DH1
	keyboard
	For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with	763578-FL1
	backlit keyboard
	For use only on HP ENVY 17 Notebook PC computer models:
	For use only on HP ENVY 17 Notebook PC computer models in the United States with	763733-001
	keyboard
	For use only on HP ENVY 17 Notebook PC computer models in the United States with	763935-001
	backlit keyboard
	For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit	763935-DB1
	keyboard
	For use only on HP ENVY 17 Notebook PC computer models for use in the Untied States	774556-001
	with backlit keyboard
(3)	Power button board (includes cable)
	For HP ENVY 15 Notebook PC computer models	762496-001
	For HP ENVY 17 Notebook PC computer models	763708-001
(4)	TouchPad board
	For HP ENVY 15 Notebook PC computer models	763790-001
	For HP ENVY 17 Notebook PC computer models	763712-001
(5)	WLAN module
	Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter (for use only with HP ENVY 17	756753-005
	Computer models) available for Windows 8.1 and Windows 7
	Qualcomm Atheros AR9565 802.11bgn 1x1 Wi-Fi + Blue Tooth 4.0 Combo Adapter (for use	675794-005
	with HP ENVY 17 Computer models or HP ENVY 15 Computer models available for
	Windows 8.1 and Windows 7
	Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter (for use	710662-005
	only with HP ENVY 17 Computer models or HP ENVY 15 Computer models)
(6)	Battery Board (For use only with HP ENVY 17 Computer models)	763710-001
(7)	USB board
	For use with HP ENVY 17 Notebook PC computer models	763709-001
	For use with HP ENVY 15 Notebook PC computer models	763786-001
(8)	System board (includes processor and replacement thermal material):
	For use with HP ENVY 17 Computer models:
	System board Intel Dual Core i7-4510U (2.0–GHz, SC turbo up to 3.1–GHz), processor	763721-001
	(1600MHz/4 MB L3, 15W) discrete memory, and the Linux Ubuntu and FreeDos operating
	system for HP ENVY 17 Notebook PC computer models
	System board Intel Dual Core i7-4510U (2.0–GHz, SC turbo up to 3.1–GHz), processor	763721-501
	(1600MHz/4 MB L3, 15W) discrete memory, and the Windows 8 Standard operating system
	for HP ENVY 17 Notebook PC computer models

Computer major components 19

Item	Component	Spare part number
	Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB	763721-601
	L3, 15 W) discrete memory, and the Windows 8 Professional operating system and
	Windows 7 pro
	Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (1600	763730-501
	MHz, 3.0 MB L3 cache, 15 W) discrete memory, and the Windows 8 Standard operating
	system
	Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor 1600	763730-601
	MHz, 3.0 MB L3 cache, 15 W) discrete memory, and the Windows 8 Professional operating
	system
	Intel Quad Core HM87 i7-4710HQ (2.50 GHz SC turbo up to 3.50 GHz) processor (1600-	773128-001
	MHz, 6.0 MB L3 cache, 47 W) UMA memory, and the FreeDos or Linux Ubuntu operating
	system
	Intel Quad Core HM87 i7-4710HQ (2.50 GHz SC turbo up to 3.50 GHz) processor (1600-	773128-501
	MHz, 6.0 MB L3 cache, 47 W) UMA memory, and the Windows 8 Standard operating
	system
	Intel Quad Core HM87 i7-4710HQ 2.50 GHz (SC turbo up to 3.50 GHz) processor (1600	773128-601
	MHz, 6.0- MB L3 cache, 47 W) UMA memory , and the Windows 8 Professional operating
	system and Windows 7 Pro
	For use with HP ENVY 15 Computer models:
	Intel Quad Core HM87 i7-4710HQ (2.50 GHz SC turbo up to 3.50 GHz) processor (1600	763585-001
	MHz, 6.0 MB L3 cache, 47 W) UMA memory
	Intel Quad Core HM87 i7-4710HQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-	763585-501
	MHz, 6.0 MB L3 cache, 47 W) UMA memory, and the Windows 8 Standard operating
	system
	Intel Quad Core HM87 i7-4710HQ (2.50 GHz SC turbo up to 3.50 GHz) processor (1600	763585-601
	MHz, 6.0 MB L3 cache, 47 W) UMA memory , and the Windows 8 Professional operating
	system and Windows 7 Pro
	Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (160 -	763586-001
	MHz, 3.0 MB L3 cache, 15 W) UMA memory
	Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (1600	763586-501
	MHz, 3.0 MB L3 cache, 15 W) UMA memory, and the Windows 8 Standard operating
	system
	Intel Dual Core i5-4210 U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (1600	763586-601
	MHz, 3.0 MB L3 cache, 15 W) UMA memory, and the Windows 8 Professional operating
	system
	Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB	763587-001
	L3, 15 W) UMA memory
	Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB	763587-501
	L3, 15 W) UMA memory, and the Windows 8 Standard operating system
	Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB	763587-601
	L3, 15 W) UMA memory, and the Windows 8 Professional operating system and Windows 7
	Pro
	Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (1600	763588-001
	MHz, 3.0 MB L3 cache, 15 W) discrete memory
	Intel Dual Core i5-4210U 840M 2 GB (1.7 GHz SC turbo up to 2.7 GHz) processor (1600	763588-501
	MHz, 3. MB L3 cache, 15 W) discrete memory, and the Windows 8 Standard operating
	system

20 Chapter 3 Illustrated parts catalog