HP ENVY PHOENIX H9-1445EF User Manual

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http://www.hp.com/go/contactHP http://welcome.hp.com/country/us/en/wwcontact_us.html

Copyright and License

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.

Hewlett-Packard Company P.O. Box 4010

Cupertino, CA 95015-4010 USA

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law.

The information in this document is subject to change without notice.

Warranty Print on Demand Statement

You can find the expressly provided HP Limited Warranty applicable to your product in the start menu on your PC and/or in the CD/DVD provided in the box. For some countries/regions, a printed HP Limited Warranty is provided in the box. In countries/regions where the warranty is not provided in printed format, you may request a printed copy from hp.com/go/orderdocuments or write to HP at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507. Please include your product name, warranty period, name, and postal address.

1 Getting information

Type of information		Where to find
●	Set up your computer.	Quick Setup (this Guide)
●	Use the computer.	Quick Setup (this Guide)

●Connect to the Internet.

●Recover factory settings. Troubleshooting and Maintenance Guide on your computer. At the bottom

of your screen, click on Start, then click HP Help and Support and HP User Manuals.

	●	See how-to videos about using	Visit http://www.hp.com/supportvideos (English only)
		the features of your computer.
	●	Learn how to use the Microsoft	Help and Support
		Windows 7 operating system.	Click Start, and then click Help and Support or visit
	●	Find Windows 7 password	http://www.hp.com/go/win7.
		information.
			Windows 7 troubleshooting tools
	● Find links to driver updates.
			1. Click Start, click Control Panel, and then click System and
	●	Read frequently asked
			Security.
		questions.

2.Under Action Center, click Find and fix problems (troubleshooting).

●Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. At the bottom

computer hardware and	of your screen, click on Start, then click HP Help and Support and HP
software issues.	User Manuals.
● Find electronic user guides	HP Support website: http://www.hp.com/go/contactHP
and specifications for your
computer model.
● Order parts and find
additional troubleshooting
help.
● Upgrade or replace	Upgrading and Servicing Guide
components of your computer.	HP Support website: http://www.hp.com/go/contactHP

1

Type of information

Where to find

●Find computer warranty information.

●Get technical support.

Limited Warranty and Support Guide or the Warranty and Support Information included with your computer.

Or

Click Start, click All Programs, and then click HP User Manuals.

● Get up-to-date information and		http://www.hp.com/support/consumer-forum
	help from the Windows
	community.
● Connect to a TV.		Watching and Recording TV
		Click Start, click All Programs, and then click HP User Manuals.
		If the guide is not available there, visit http://www.hp.com/go/contactHP
● Get special utilities for		PC Help & Tools folder
	computer owners.	Click Start, click All Programs, and then click PC Help & Tools.
●	Maintain your computer.	HP Support Assistant — Maintains your computer performance and resolve
		problems faster by using automated updates, on-board diagnostics, and
		guided assistance.
		Click Start, click All Programs, click HP, and then click HP Support
		Assistant.
		Troubleshooting and Maintenance Guide
		Click Start, click HP Help and Support, and then click HP User
		Manuals.
		Maintaining Your Computer (this Guide)
● Find safety and regulatory		Safety & Regulatory Information
	notices.	Click Start, click HP Help and Support, and then click HP User
		Manuals or visit http://www.hp.com/go/contactHP.
●	Find ergonomic information.	Safety & Comfort Guide
		Click Start, click HP Help and Support, and then click HP User
		Manuals or visit http://www.hp.com/ergo.

2 Chapter 1 Getting information

2 Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your equipment:

•Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

•Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

•Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

•Disconnect power from the equipment by unplugging the power cord from the electrical outlet. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.

•The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is located on the web at http://www.hp.com/ergo.

1.Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.

2.Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3.Download and install operating system updates.

a.Find out what operating system and version your computer is currently running.

(Click Start > Control Panel and double-click System. The operating system and version are shown under Windows edition.)

b.Open your internet browser and go to http://www.hp.com/go/ contactHP.

c.Select your country and language, if necessary, and click Support & Drivers.

3

d.Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter.

e.If necessary, select your computer model from Product search results.

f.Select your computer operating system.

g.Click Download next to each update you wish to download.

h.Follow the on-screen instructions to install each downloaded update.

4.Look in the computer box for additional printed details or updates.

5.Read the Safety and Regulatory Information document in the HP User Manuals folder.

6.Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo.

After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.

NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal.

Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.

Connecting to the Internet

Steps to connect to the Internet:

1.Connect the hardware as shown on the setup view.

2.Get Internet service.

●Sign up with an Internet Service Provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP.

●If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services:

a.Click Start, click All Programs, click Online Services, and then click Get Online.

b.Follow the on-screen instructions to select an ISP and set up Internet service.

4	Chapter 2 Setting up your computer

NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP.

3.Using your Internet connection through your ISP, open a web browser and browse the Internet.

NOTE: If you have issues connecting to the Internet, see Internet access on page 16.

Connecting to the Internet

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3 Setting up additional features

Using Beats Audio™ (select models only)

Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on the keyboard.

Your computer comes ready for you to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the Beats-off icon appears on the screen. To turn Beats on, press the Beats toggle button again. If your keyboard does not contain the Beats toggle button, press Fn+B to enable and disable Beats. Tap the Beats icon on the system tray to view the Beats user interface.

All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation. To experience the full capability of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. If you are using an external audio system, plug it into the Audio Out connector on the back panel.

Using an HDMI monitor

If your computer has a graphics card with an HDMI (High Definition Multimedia Interface) connector, Hewlett-Packard recommends using a DVI or VGA connector for a monitor, and using HDMI to connect a TV.

If you use HDMI to connect your monitor, you may need to adjust some settings to hear sound (see the following steps). Because of this, HP recommends that you connect analog speakers to the computer if you want to hear sound during the initial setup of the computer.

For optimum viewing, you may need to adjust the resolution setting for the monitor (see “Adjusting resolution”).

Save this document for future use.

NOTE: If you ever need to recover the computer operating system by using the Recovery Manager, you must repeat these procedures to activate sound and adjust resolution for the HDMI connector.

IMPORTANT: Your HDMI monitor must be connected to the graphics card before you activate sound and adjust resolution.

Activating sound

1.Right-click the Volume icon (white speaker) on the system tray.

2.Click Playback Devices. The Sound window opens.

6	Chapter 3 Setting up additional features

3.On the Playback tab, look for the Default Device. It may display a green circle with a checkmark in it.

If the Default Device is one of the following, then your HDMI monitor is already activated:

●NVIDIA High Definition Audio (select models only)

●ATI High Definition Audio (select models only)

●Realtek HDMI Output

Click the Cancel button to close the window, and then continue with the next procedure, “Adjusting resolution,” if necessary.

If the Default Device is not one of these devices, continue with step 4.

4.If one of the following HDMI options is available on the Playback tab, click it:

●NVIDIA High Definition Audio (select models only)

●ATI High Definition Audio (select models only)

If neither of these is present, click Realtek HDMI Output.

5.Click Set Default.

6.Click OK to close the window. This completes the steps to activate HDMI sound.

Adjusting resolution

To adjust resolution, follow the instructions for your type of graphics card. Right click an empty area of the desktop, and then:

●If NVIDIA Control Panel is present, follow the steps under “NVIDIA graphics cards.”

●If Catalyst Control Center is present, follow the steps under “ATI graphics cards.”

●If only Screen resolution is present, follow the steps under “Other graphic cards.”

Using an HDMI monitor

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NVIDIA graphics	1. Right-click an empty area of the desktop, and then click NVIDIA Control
cards		Panel. The View Selection window opens.
	2.	In the Selecting a Task area on the left, under Display, click Change
		resolution. The Change resolution window opens.
	3.	If your HP computer is connected to an HP monitor, make sure that the
		Show only TV resolutions check box does not contain a check mark.
		If your HP computer is connected to a non-HP monitor, make sure that the
		Show only TV resolutions check box contains a check mark. If
		necessary, click the box to remove a check mark or add a check mark.
	4.	Close the NVIDIA Control Panel. This completes the steps to adjust
		resolution for NVIDIA graphics cards.

ATI graphics cards 1. Right-click an empty area of the desktop, and then click Catalyst™ Control Center. The Catalyst Control Center window opens.

2.Select Graphics and then Desktops & Displays on the top left corner of the window.

3.Under the Desktops & Displays window, right click the monitor icon at the bottom left corner of the window and select Configure. The DTV (HDMITM) 2 window opens.

4.If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. If your HP computer is connected to a non-HP monitor, make sure that the Show only TV resolutions check box contains a check mark. If necessary, click the box to remove a check mark or add a check mark.

5.Click OK. This completes the steps to adjust resolution for this option.

Other graphics cards 1. Right-click an empty area of the desktop, and then click Screen resolution.

2.Select the resolution from the drop-down menu.

3.Click Apply, and then click Keep changes. This completes the steps to adjust resolution for this option.

Setting up multiple displays

Use the following steps to connect and set up additional monitors:

These instructions are for standard two-monitor setup. If you have purchased a dual-monitor system with ATI™ Eyefinity software, follow these instructions for dual-

8	Chapter 3 Setting up additional features

monitor setup (or for three monitors), and proceed to the instructions for ATI Eyefinity Catalyst™ setup.

1.Verify that the PC is set up according to the instructions in the setup view. Do not power on the PC or monitor.

2.Connect the monitors to an available display connector on the back of the PC. The monitor’s connection type must match the connector on the PC.

NOTE: The three-monitor setup requires that you separately purchase an additional monitor and cable. The monitor should have a DVI, HDMI, or VGA connector. A DVI-to-VGA adapter is required for monitors with a VGA connector.

DisplayPort HDMI DVI

●Connect the DisplayPort cable to the DisplayPort connector (required).

●Connect the DVI cable to the bottom DVI connector.

3.Connect power to each additional monitor.

4.Press the power button on each display and then press the power button on the computer. The power indicator light on each of the displays will be amber; the lights will turn blue when the PC starts.

NOTE: During the initial setup, only one display is active; you may see various display states (such as blank screens, blue screens, etc.) on the other displays until the setup is completed.

5.When the setup is complete, you will see the extended desktop on all connected displays.

6.To change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you want to change and follow the onscreen instructions.

ATI Eyefinity Catalyst™ setup

1.Right-click on the Eyefinity Catalyst™ icon on the desktop to bring up ATI Catalyst Control Center™, or select Start, select All Programs, and select Catalyst Control Center™.

2.Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions to set up the layout for the twoor three-monitor display.

Setting up multiple displays

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4 Maintaining your computer

Cleaning procedures

Keeping your computer system free of dust, dirt, and heat will prolong its life.

●Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.

●Check your system once a month for visible signs of dust and debris, and clean it about once every three months.

●Visit http://www.hp.com/go/contactHP for additional cleaning instructions.

Cleaning the computer	Air vents keep the computer cool. Keep these vents clean by using a small, battery-
vents	powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of
	electric shock.)
	1.	Vacuum the vents on the computer case.
	2.	Remove any debris that has accumulated in and around the computer
		connectors (for example, the Ethernet and USB connectors).
Cleaning the keyboard and	When cleaning the keyboard keys, use a low setting on a battery-powered vacuum
mouse	cleaner, to avoid removing key caps and springs.
	1.	Vacuum between the keys of the keyboard and along the grooves.
	2.	Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the
		keyboard keys and along its edges.
	3.	Wipe the body of the mouse and the mouse cord by using cleaning wipes.

If you have a roller-ball mouse, clean the ball and rollers inside:

1.Turn the mouse upside down, and rotate the ball-cover ring counterclockwise to remove the ring and release the roller ball.

2.Rinse the roller ball with soap and warm water.

3.Clean the rollers inside the mouse with a cotton swab dampened with isopropyl (rubbing) alcohol.

4.After the roller ball and rollers are completely dry, replace the ball and ballcover ring.

10	Chapter 4 Maintaining your computer

5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see Getting information on page 1.

Computer does not start

Symptom

Possible solution

Error message: Hard disk drive error.

Restart the computer.

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3.If Windows opens, immediately back up all important data to a backup hard disk drive.

4.Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced.

Computer will	Ensure that the cables connecting the computer to the external power source are plugged in
not turn on or	properly. When the cables connecting the computer to the external power source are plugged
start.	in properly, and the wall outlet is functioning, the green power supply light on the back of the
	computer should be on; if it is not, contact Support.
	If the display (monitor) is blank, the monitor might not be properly connected. Connect the
	monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 13.
	Test the wall outlet by connecting a different electrical device to it.

Computer does not start

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