HP EliteBook x360 830 G6 Service manual

Maintenance and Service Guide

HP EliteBook x360 830 G6 Notebook PC

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2019 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2019

Document Part Number: L68950-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: The computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

v

vi Safety warning notice

Table of contents

1 Product description ..................................................................................................................................................................................	1
2 Components ..............................................................................................................................................................................................	6
Right ...........................................................................................................................................................................................	6
Left ..............................................................................................................................................................................................	8
Display ........................................................................................................................................................................................	9
Keyboard area ........................................................................................................................................................................	11
TouchPad ............................................................................................................................................................	11
Lights ...................................................................................................................................................................	12
Speakers and ngerprint sensor .....................................................................................................................	13
Special keys ........................................................................................................................................................	14
Bottom .....................................................................................................................................................................................	15
Top ............................................................................................................................................................................................	16
Labels .......................................................................................................................................................................................	17
Inserting a SIM card (select products only) ........................................................................................................................	18
3 Illustrated parts catalog ........................................................................................................................................................................	19
Computer major components ..............................................................................................................................................	19
Miscellaneous parts ...............................................................................................................................................................	24
Cable Kit ...................................................................................................................................................................................	26
Plastics Kit ...............................................................................................................................................................................	27
Bracket Kit ...............................................................................................................................................................................	28
4 Removal and replacement procedures preliminary requirements ................................................................................................	29
Tools required .........................................................................................................................................................................	29
Service considerations ..........................................................................................................................................................	29
Plastic parts ........................................................................................................................................................	29
Cables and connectors .....................................................................................................................................	29
Drive handling ....................................................................................................................................................	30
Workstation guidelines .....................................................................................................................................	30
Electrostatic discharge information ....................................................................................................................................	30
Generating static electricity .............................................................................................................................	31
Preventing electrostatic damage to equipment ...........................................................................................	31
Personal grounding methods and equipment ..............................................................................................	32
Grounding the work area ..................................................................................................................................	32
Recommended materials and equipment .....................................................................................................	32

vii

Packaging and transporting guidelines ..............................................................................................................................	33
5 Removal and replacement procedures for Customer Self-Repair parts .......................................................................................	34
Component replacement procedures .................................................................................................................................	34
Preparation for disassembly ...........................................................................................................................	34
Bottom cover ......................................................................................................................................................	35
Battery .................................................................................................................................................................	37
WLAN module ....................................................................................................................................................	38
WWAN module ...................................................................................................................................................	40
Solid-state drive ................................................................................................................................................	42
Memory module ................................................................................................................................................	44
6 Removal and replacement procedures for authorized service provider parts ............................................................................	46
Component replacement procedures .................................................................................................................................	46
Preparation for disassembly ...........................................................................................................................	46
Display assembly ...............................................................................................................................................	47
RTC battery .........................................................................................................................................................	49
NFC module ........................................................................................................................................................	50
TouchPad ............................................................................................................................................................	51
Card reader board .............................................................................................................................................	52
NFC interface board ..........................................................................................................................................	53
Fan .......................................................................................................................................................................	54
Heat sink .............................................................................................................................................................	55
System board .....................................................................................................................................................	57
Speakers .............................................................................................................................................................	61
Fingerprint sensor board ..................................................................................................................................	62
Power button board ..........................................................................................................................................	63
Keyboard/top cover ...........................................................................................................................................	64
7 Computer Setup (BIOS), TPM, and HP Sure Start ..............................................................................................................................	66
Using Computer Setup ..........................................................................................................................................................	66
Starting Computer Setup .................................................................................................................................	66
Navigating and selecting in Computer Setup ................................................................................................	66
Restoring factory settings in Computer Setup .............................................................................................	66
Updating the BIOS .............................................................................................................................................	67
Determining the BIOS version .....................................................................................................	67
Downloading a BIOS update ........................................................................................................	67
Changing the boot order using the f9 prompt ..............................................................................................	68
TPM BIOS settings (select products only) ..........................................................................................................................	68
Using HP Sure Start (select products only) ........................................................................................................................	69

viii

8 Using HP PC Hardware Diagnostics .....................................................................................................................................................	70
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................	70
Downloading HP PC Hardware Diagnostics Windows .................................................................................	70
Downloading the latest HP PC Hardware Diagnostics Windows version .............................	71
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ...................................................................................................................	71
Installing HP PC Hardware Diagnostics Windows .........................................................................................	71
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................	71
Starting HP PC Hardware Diagnostics UEFI ...................................................................................................	72
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ......................................................	72
Downloading the latest HP PC Hardware Diagnostics UEFI version .....................................	72
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ...............................................................................................................................	72
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ......................................................	73
Downloading Remote HP PC Hardware Diagnostics UEFI ..........................................................................	73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ......................	73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ...	73
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................	73
9 Backing up, restoring, and recovering .................................................................................................................................................	75
Backing up information and creating recovery media .....................................................................................................	75
Using Windows tools .........................................................................................................................................	75
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..........	75
Restoring and recovery .........................................................................................................................................................	76
Restoring, resetting, and refreshing using Windows tools .........................................................................	76
Recovering using HP Recovery media ............................................................................................................	76
Changing the computer boot order ................................................................................................................	76
10 peci cations ........................................................................................................................................................................................	77
11 Power cord set requirements ............................................................................................................................................................	78
Requirements for all countries ............................................................................................................................................	78
Requirements for speci c countries and regions .............................................................................................................	79
12 Statement of memory volatility ........................................................................................................................................................	81
Nonvolatile memory usage ..................................................................................................................................................	83
Questions and answers .........................................................................................................................................................	85
Using HP Sure Start (select models only) ..........................................................................................................................	86
13 Recycling ...............................................................................................................................................................................................	87

ix

Index .............................................................................................................................................................................................................

88

x

1Product description

Table 1-1 Product components and their descriptions

Category	Description
Product Name	HP EliteBook x360 830 G6 Notebook PC
Processor	● Intel™ Core® i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W)
	● Intel Core i7-8650U (1.9 GHz, turbo up to 4.2 GHz, 8 MB SmartCache, quad core, 15 W)
	● Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W)
	● Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W)
	● Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 4 MB SmartCache, dual core, 15 W)
Graphics	Integrated UMA graphics: Intel UHD Graphics 620
	Supports HD decode, DX12, HDMI 1.4, and HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz and via HDMI up to
	4K @ 30 Hz
	Supports 2 external monitors when on the HP Elite 90W Thunderbolt 3 Dock; Max resolution = 2.5K @ 60 Hz
	(DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort 2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (Type-C
	output port using a Type C-to-DP adapter)
	Supports 2 external monitors when on the HP Thunderbolt Dock 120W G2; Max resolution = 2.5K @ 60 Hz
	(DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort 2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (Type-C
	output port using a Type C-to-DP adapter)
Display panel	33.8-cm (13.3 in.), FHD (1920 × 1080), UWVA, touch screen, narrow bezel
	● AntiGlare, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN
	● BrightView, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN
	● BrightView, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN
	● BrightView, 1000 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera
	● AntiGlare, 400 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN
	● BrightView, 400 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera, for WWAN
	● BrightView, 400 nits, 72% CG, eDP + PSR, ultra slim, ambient light sensor, HD + IR camera
	● BrightView, 250 nits, 45% CG, eDP, slim, HD camera, for WWAN
	● BrightView, 250 nits, 45% CG, eDP, slim, HD camera
	● BrightView, 220 nits, 45% CG, eDP, slim, HD camera, for WWAN
	● BrightView, 220 nits, 45% CG, eDP, slim, HD camera
Memory	Two SODIMM slots, accessible/upgradeable
	DDR4-2400 dual channel support (quad core processors)
	DDR4-2133 dual channel support (dual core processors)
	Supports up to 32 GB maximum system memory in the following con gurations
	● 32 GB (16 GB × 2)
	● 24 GB (16 GB + 8 GB)

1

Table 1-1 Product components and their descriptions (continued)

Category	Description
Memory (continued)	● 20 GB (16 GB + 4 GB)
	● 16 GB (16 GB × 1 or 8 GB × 2)
	● 12 GB (8 GB + 4 GB)
	● 8 GB (8 GB × 1 or 4 GB × 2)
	● 4 GB (4 GB × 1)
Operating system recovery	32 GB eMMC
(OSR) storage
Storage	M.2 2280 solid-state drive next generation form-factor (NGFF)
	● 2 TB, PCIe, NVMe, TLC
	● 1 TB, PCIe, NVMe, TLC
	● 512 GB, PCIe, NVMe, TLC
	● 512 GB, PCIe, NVMe
	● 512 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2
	● 512 GB, M.2, SATA-3. TLC, FIPS
	● 512 GB, PCIe, NVMe, 32 GB 3D Xpoint
	● 256 GB, PCIe, NVMe, TLC
	● 256 GB, PCIe, NVMe
	● 256 GB, SATA-3, TLC, Opal 2
	● 128 GB, PCIe, NVMe, TLC
Audio	HP Bang and Olufsen Audio
	Multi array including world-facing third microphone
	Dual speakers
Video	Camera, HD RGB 720p
	Camera, HD RGB 720p + IR
	Supports Wide Dynamic Range (WDR)
Wireless networking	WLAN options with dual antennas (M.2 2230 socket PCIe/USB) (select products only)
	● Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth® 5 MU-MIMO M.2 2230 vPro 160-MHz PCI-e + USB WW with
	2 antennas
	● Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz PCI-e + USB WW with
	2 antennas
	● Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz MIPI + BRI WW
	● Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 vPro 160-MHz MIPI + BRI WW
	WLAN antennas (2) con gured at top of display panel
	Support for HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
	Support for HP Connection Optimizer
	Support for iracast-certi ed devices
	Support for S3/S4 wake on wireless LAN

2Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category	Description
Wireless networking	Support for Dynamic BIOS SAR
(continued)	Support for Turbo Lite Wi-Fi
	Near-Field Communication (NFC) (select products only)
	NXP NPC300 Near Field Communication Module
	NFC antenna con gured on computer
	WWAN options with dual antennas (select products only)
	●	Integrated WWAN options (M.2 30 × 42 socket USB2): Intel XMM™ 7262 LTE-Advanced (CAT 6)
	●	Integrated WWAN options (M.2 30 × 42 socket PCIe): Intel XMM 7360 LTE-Advanced (CAT 9)
	●	Integrated WWAN options (M.2 30 × 42 socket PCIe): Intel XMM 7560 LTE-Advanced Pro (CAT 16)
	SIM (4FF/nano SIM) user accessible on side of unit
	WWAN modules compatible with programmable removable eSIM
	WWAN antennas (2) (world wide 5 band, con gured at top of display panel on WWAN models)
	Supports WWAN after market option
Ports	●	USB Type-C ports (Thunderbolt) (2)
	●	USB 3.1 Gen 1 Type A ports, 1 charging (2)
	●	Headphone/microphone combo jack
	●	High-de nition multimedia interface (HDMI) v 1.4b
	●	External Nano (4FF) SIM slot for WWAN
Keyboard/pointing devices	Keyboard:
	●	HP Collaboration Keyboard
	●	Backlit, spill-resistant with drain, HP Dura Keys
	●	Backlit, spill-resistant with drain, HP Dura Keys, privacy
	TouchPad requirements
	●	Glass TouchPad
	●	Microsoft Precision Touchpad Default Gestures support
	●	Firmware PTP with lter driver
	●	No hybrid mode support
Power requirements	Battery:
	4-cell, 53 Whr, HP Long Life lithium polymer soft-pack battery
	HP Fast Charge Technology (50% in 30 minutes with 65 W AC adapter)
	AC adapter:
	●	65 W HP Smart AC adapter, 4.5 mm, right angle
	●	65 W HP Smart AC adapter, 4.5 mm, right angle – Argentina
	●	65 W HP Smart AC adapter, 4.5 mm, right angle – EM
	●	65 W HP Smart AC adapter, USB Type-C, straight
	●	45 W HP Smart AC adapter, 4.5 mm, right angle

3

Table 1-1 Product components and their descriptions (continued)

Category	Description
Power requirements	●	45 W HP Smart AC adapter, 4.5 mm, right angle – Argentina
(continued)	●	45 W HP Smart AC adapter, 4.5 mm, right angle – 2-prong (Japan only)
	●	45 W HP Smart AC adapter, USB Type-C, straight
	Power cord:
	●	3-wire plug,1.0 m, conventional power cord (C5)
	●	3-wire plug,1.8 m, conventional power cord (C5)
	●	2-wire plug,1.0 m, conventional power cord (C7)
	●	Duckhead power cord (C5NS), 1.0 m
	●	Duckhead power cord (C5NS), 1.8 m
	●	Duckhead adapter (C5NS)
Security	Trusted Platform Module (TPM) 2.0, In neon, soldered down
	Fingerprint sensor (select products only)
	Security lock
	Touch ngerprint sensor (landed, touch with 8 × 8 sensor) (select products only)
	Preboot Authentication (password, smart card)
	Smart Card Reader (active) (select products only)
	Hardware-enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen 4
Operating system1	Operating system version: Windows® 10 RS5
	Preinstalled:
	●	Windows 10 Home 64-bit
	●	Windows 10 Home 64-bit Advanced
	●	Windows 10 Home 64-bit Advanced Single Language
	●	Windows 10 Home 64-bit Chinese Market CPPP
	●	Windows 10 Home 64-bit High-end Chinese Market CPPP
	●	Windows 10 Home 64-bit Plus
	●	Windows 10 Home 64-bit Plus Single Language
	●	Windows 10 Home 64-bit Plus Single Language APAC EM PPP
	●	Windows 10 Home 64-bit Plus Single Language India Market PPP
	●	Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP
	●	Windows 10 Home 64-bit Single Language
	●	Windows 10 Home 64-bit Single Language APAC EM PPP
	●	Windows 10 Home 64-bit Single Language India Market PPP
	●	Windows 10 Home 64-bit Single Language Indonesia Market PPP
	●	Windows 10 Home 64-bit StF MSNA for Higher Education Strategic
	●	Windows 10 Professional 64-bit
	●	Windows 10 Professional 64-bit Chinese Market

4Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category	Description
Operating system	●	Windows 10 Professional 64-bit StF MSNA Plus
	●	Windows 10 Professional 64-bit StF MSNA Standard
	●	Windows 10 Professional 64-bit StF MSNA Strategic
	●	FreeDOS 3.0
	Restore media:
	●	Windows 10 Driver DVD
	●	Windows 10 Driver USB
	●	Windows 10 Professional 64-bit Operating System DVD
	●	Windows 10 Professional 64-bit Operating System USB
	Certi ed Certi ed Microsoft WHQL
	Web-only support:
	Windows 10 Enterprise 64-bit
	Windows 10 Professional 64-bit CBB 1803
Serviceability	End-user replaceable part: AC adapter

5

2Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	SIM card slot (select products only)	Supports a wireless subscriber identity module (SIM) card.
(2)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it may not
		prevent the computer from being mishandled or stolen.
(3)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones, earbuds, a headset,
	(microphone) combo jack	or a television audio cable. Also connects an optional headset microphone.
		This jack does not support optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the volume before
		putting on headphones, earbuds, or a headset. For additional safety
		information, refer to the Regulatory, Safety, and Environmental Notices.
		To access this guide:
		▲ Type HP Documentation in the taskbar search box, and then select
		HP Documentation.
		NOTE: When a device is connected to the jack, the computer speakers are
		disabled.
(4)	USB Type-C Thunderbolt ports with	Even when the computer is o , connect and charge most USB devices that
	HP Sleep and Charge (2)	have a Type-C connector, such as a cell phone, camera, activity tracker, or

smartwatch, and provide high-speed data transfer.

– and –

Connect a display device that has a USB Type-C connector, providing

DisplayPort output.

NOTE: Your computer may also support a Thunderbolt docking station.

NOTE: Cables and/or adapters (purchased separately) may be required.

6Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)

Component		Description
(5)	HDMI port	Connects an optional video or audio device, such as a high-de nition
		television, any compatible digital or audio component, or a high-speed High
		De	nition Multimedia Interface (HDMI) device.
(6)	USB SuperSpeed port	Connects a USB device, such as a cell phone, camera, activity tracker, or
		smartwatch, and provides high-speed data transfer.
(7)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	The battery is not charging.

When AC power is disconnected (battery not charging):

●Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●The battery is not charging.

(8)	Power connector	Connects an AC adapter.

Right 7

Left

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	USB SuperSpeed port with HP	Connects a USB device, provides high-speed data transfer, and even when the
	Sleep and Charge	computer is o , charges most products such as a cell phone, camera, activity tracker,
		or smartwatch.
(2)	Power button and power light	Power button:
		●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit Sleep
			(select products only).
		●	When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲Right-click the Power meter icon and then select Power Options.

Power light:

		●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving state. The computer
			shuts o power to the display and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a power-saving state
			that uses the least amount of power.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal components and
		prevent overheating. It is normal for the internal fan to cycle on and o during routine
		operation.
(4)	Volume button	Controls speaker volume on the computer.
(5)	Smart card reader	Supports optional smart cards.

8Chapter 2 Components

Display

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions

Component		Description
(1)	WLAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless local area
		networks (WLANs).
(2)	WWAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless wide area
		networks (WWANs).
(3)	Internal microphones	Record sound.
(4)	Camera(s)	Allow(s) you to video chat, record video, and record still images. Some cameras
		also allow a facial recognition logon to Windows, instead of a password logon.
		NOTE: Camera functions vary depending on the camera hardware and software
		installed on your product.
(5)	Camera privacy cover	When closed, the camera privacy cover conceals the camera.
		To reveal the camera for use, slide the cover to the left.
		To conceal the camera, slide the cover to the right.
(6)	Camera light(s)	On: One or more cameras are in use.
(7)	Ambient light sensor (select products	Adjusts the brightness of the display, depending on the ambient light.
	only)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Display 9

Table 2-3 Display components and their descriptions (continued)

Component

Description

▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

10 Chapter 2 Components

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

Keyboard area 11

Lights

Table 2-5 Lights and their descriptions

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Fn lock light	On: The fn key is locked. For more information, see {Xref Error!
		Target does not exist.} .
(3)	Mute light	●	On: Computer sound is o .
		●	Computer sound is on.
(4)	Microphone mute light	●	On: Microphone is o .
		●	Microphone is on.
(5)	Num lk light	On: Num lock is on.
(6)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(7)	Sharing or presenting light	On: Sharing is on.
(8)	Call answer light	On: Call answer is on.
(9)	Call end light	On: Call end is on.

12 Chapter 2 Components

Speakers and ngerprint sensor

Table 2-6 Speakers and ngerprint sensor and their descriptions

Component		Description
(1)	Speakers	Produce sound.
(2)	Fingerprint sensor (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

▲ To use the ngerprint sensor, place your nger on the ngerprint sensor until it reads your ngerprint.

IMPORTANT: To prevent ngerprint logon issues, make sure when you register your ngerprint that all sides of your nger are registered by the ngerprint sensor.

Keyboard area 13

Special keys

Table 2-7 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with another key. Such key combinations are called
		hot keys.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
(5)	Embedded numeric keypad	A numeric keypad superimposed over the keyboard alphabet
		keys. When fn+num lk is pressed, the keypad can be used like an
		external numeric keypad. Each key on the keypad performs the
		function indicated by the icon in the upper-right corner of the key.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

14 Chapter 2 Components

Bottom

Table 2-8 Bottom components and their descriptions

Component	Description
Vent	Enables airflow to cool internal components.
	NOTE: The computer fan starts up automatically to cool
	internal components and prevent overheating. It is normal
	for the internal fan to cycle on and o during routine
	operation.

Bottom 15

Top

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-9 Top components and their descriptions

Component		Description
(1)	WLAN antennas	Send and receive wireless signals to communicate with
		WLANs.
	WWAN antennas (select products only)	Send and receive wireless signals to communicate with
		WWANs.
(2)	Internal microphones	Record sound.

16 Chapter 2 Components

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Table 2-10 Identifying the service label

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 17

Inserting a SIM card (select products only)

CAUTION: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to become stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM card or the connectors, use minimal force when inserting or removing a SIM card.

NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer:

1.Go to http://www.hp.com/support, and then search for your computer by product name or number.

2.Select Product Information.

3.Refer to the listed options to determine which card to purchase.

To insert a SIM card, follow these steps:

1.Turn o the computer by using the Shut down command.

2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated. NOTE: The SIM card in your computer may look slightly di erent from the illustration in this section.

To remove a SIM card, press in on the SIM card, and then remove it from the slot.

18 Chapter 2 Components

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 17 for details.

Computer major components 19

Table 3-1 Computer major component part numbers and their descriptions

Item	Component		Spare part number
(1)	13.0-in., FHD, UWVA, TouchScreen display assembly:
	AntiGlare, privacy	lter, 1000 nits, equipped with webcam/microphone module and WLAN and	L56441-001
	WWAN antenna
	BrightView, privacy	lter, 1000 nits, equipped with webcam/microphone module and WLAN	L56439-001
	and WWAN antenna
	BrightView, privacy	lter, 1000 nits, equipped with webcam/microphone module and WLAN	L56440-001
	antenna
	AntiGlare, 400 nits, equipped with webcam/microphone module and WLAN and		L56438-001
	WWAN antenna
	400 nits, equipped with webcam/microphone module and WLAN and WWAN antenna		L56437-001
	400 nits, equipped with webcam/microphone module and WLAN antenna		L56436-001
	AntiGlare, 250 nits, equipped with HD webcam/microphone module and WLAN and		L65321-001
	WWAN antenna
	AntiGlare, 250 nits, equipped with HD webcam/microphone module and WLAN antenna		L65320-001
	AntiGlare, 220 nits, equipped with webcam/microphone module and WLAN and		L56435-001
	WWAN antenna
	AntiGlare, 220 nits, equipped with webcam/microphone module and WLAN antenna		L56434-001
(2)	Power button board (includes holder and cable)		L56451-001
(3)	Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
	For use in Belgium		L56442-A41
	For use in Brazil		L56442-201
	For use in Bulgaria		L56442-261
	For use in Canada		L56442-DB1
	For use in the Czech Republic and Slovakia		L56442-FL1
	For use in Denmark		L56442-081
	For use in Denmark and Finland		L56442-DH1
	For use in France		L56442-051
	For use in Germany		L56442-041
	For use in Greece		L56442-151
	For use in Hungary		L56442-211
	For use in Iceland		L56442-DD1
	For use in India		L56442-D61
	For use in Israel		L56442-BB1
	For use in Italy		L56442-061
	For use in Japan		L56442-291
	For use in Latin America		L56442-161

20 Chapter 3 Illustrated parts catalog