HP ENVY 7640 e-All-in-One series
Table of contents
1 How do I? .......................................................................................................................................................... |
1 |
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2 |
Get started ........................................................................................................................................................ |
2 |
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Printer parts .......................................................................................................................................... |
3 |
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Control panel and status lights ............................................................................................................. |
5 |
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Paper basics ......................................................................................................................................... |
8 |
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Load media ......................................................................................................................................... |
11 |
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Load original ....................................................................................................................................... |
16 |
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Open the HP printer software (Windows) ........................................................................................... |
17 |
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Sleep mode ........................................................................................................................................ |
18 |
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Accessibility ........................................................................................................................................ |
19 |
3 |
Print ................................................................................................................................................................. |
20 |
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Print photos ........................................................................................................................................ |
21 |
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Print documents ................................................................................................................................. |
23 |
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Print on both sides (duplexing) ........................................................................................................... |
24 |
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Print using Near Field Communication (NFC) .................................................................................... |
25 |
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Print with AirPrint ................................................................................................................................ |
26 |
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Print using the maximum dpi .............................................................................................................. |
27 |
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Tips for print success ......................................................................................................................... |
28 |
4 Use Web Services .......................................................................................................................................... |
30 |
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What are Web Services? .................................................................................................................... |
31 |
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Set up Web Services .......................................................................................................................... |
32 |
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Print with HP ePrint ............................................................................................................................ |
34 |
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Use HP Printables .............................................................................................................................. |
36 |
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Use the HP Connected website ......................................................................................................... |
37 |
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Remove Web Services ....................................................................................................................... |
38 |
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Tips for using Web Services ............................................................................................................... |
39 |
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5 Copy and scan ................................................................................................................................................ |
40 |
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Copy documents ................................................................................................................................ |
41 |
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Scan ................................................................................................................................................... |
42 |
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Tips for copy and scan success ......................................................................................................... |
47 |
6 Fax .................................................................................................................................................................. |
48 |
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Send a fax .......................................................................................................................................... |
49 |
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Receive a fax ...................................................................................................................................... |
54 |
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Set up phone book contacts ............................................................................................................... |
60 |
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Change fax settings ............................................................................................................................ |
63 |
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Fax and digital phone services ........................................................................................................... |
67 |
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Fax over Internet Protocol .................................................................................................................. |
68 |
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Use reports ......................................................................................................................................... |
69 |
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Work with cartridges ....................................................................................................................................... |
73 |
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Check the estimated ink levels ........................................................................................................... |
74 |
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Replace the cartridges ....................................................................................................................... |
75 |
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Order ink supplies .............................................................................................................................. |
77 |
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Use single-cartridge mode ................................................................................................................. |
78 |
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Cartridge warranty information ........................................................................................................... |
79 |
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Anonymous usage information storage .............................................................................................. |
80 |
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Tips for working with cartridges .......................................................................................................... |
81 |
8 |
Connect Your Printer ...................................................................................................................................... |
82 |
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Set up the printer for wireless communication ................................................................................... |
83 |
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Change network settings .................................................................................................................... |
88 |
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Advanced printer management tools (for networked printers) ........................................................... |
90 |
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Tips for setting up and using a networked printer .............................................................................. |
92 |
9 Solve a problem .............................................................................................................................................. |
93 |
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Jams and paper-feed issues .............................................................................................................. |
94 |
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Ink cartridge issues ............................................................................................................................ |
99 |
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Printing issues .................................................................................................................................. |
101 |
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Copy issues ...................................................................................................................................... |
109 |
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Scan issues ...................................................................................................................................... |
110 |
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Fax issues ........................................................................................................................................ |
111 |
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Network and connection issues ........................................................................................................ |
121 |
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Printer hardware issues .................................................................................................................... |
123 |
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HP support ....................................................................................................................................... |
125 |
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Appendix A Technical information ................................................................................................................... |
127 |
Hewlett-Packard Company notices .................................................................................................. |
128 |
Specifications ................................................................................................................................... |
129 |
Environmental product stewardship program ................................................................................... |
131 |
Regulatory information ..................................................................................................................... |
135 |
Appendix B Additional fax setup ...................................................................................................................... |
145 |
Set up faxing (parallel phone systems) ............................................................................................ |
146 |
Serial-type fax setup ......................................................................................................................... |
169 |
Test fax setup ................................................................................................................................... |
170 |
Appendix C Errors (Windows) .......................................................................................................................... |
171 |
Low on ink ........................................................................................................................................ |
172 |
Very low on ink ................................................................................................................................. |
173 |
Ink cartridge problem ........................................................................................................................ |
174 |
Check cartridge access door ............................................................................................................ |
175 |
Ink cartridge problem ........................................................................................................................ |
176 |
Paper size mismatch ........................................................................................................................ |
177 |
Ink cartridge carriage stalled ............................................................................................................ |
178 |
Paper jam or tray problem ................................................................................................................ |
179 |
Out of paper ..................................................................................................................................... |
180 |
Document failed to print ................................................................................................................... |
181 |
Printer failure .................................................................................................................................... |
182 |
Door open ......................................................................................................................................... |
183 |
Ink cartridge failure ........................................................................................................................... |
184 |
Counterfeit Cartridge Advisory ......................................................................................................... |
185 |
Incompatible ink cartridges ............................................................................................................... |
186 |
Paper too short ................................................................................................................................. |
187 |
Paper too long to auto-duplex .......................................................................................................... |
188 |
Incompatible HP Instant Ink Cartridge .............................................................................................. |
189 |
Used HP Instant Ink Cartridge .......................................................................................................... |
190 |
Please Connect Printer to HP Connected ........................................................................................ |
191 |
Cannot Print ..................................................................................................................................... |
192 |
HP Protected Cartridge Installed ...................................................................................................... |
193 |
Index ................................................................................................................................................................. |
194 |
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1How do I?
Learn how to use your HP ENVY 7640 series
●Get started on page 2
●Print on page 20
●Use Web Services on page 30
●Copy and scan on page 40
●Fax on page 48
●Work with cartridges on page 73
●Connect Your Printer on page 82
●Technical information on page 127
●Solve a problem on page 93
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1 |
2Get started
This section contains the following topics:
●Printer parts
●Control panel and status lights
●Paper basics
●Load media
●Load original
●Open the HP printer software (Windows)
●Sleep mode
●Accessibility
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Printer parts
Front view
Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series
Feature |
Description |
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Lid |
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Lid-backing |
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Scanner glass |
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Printer model name |
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Cartridge access door |
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Memory device area |
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Cartridge access area |
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Ink cartridges |
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Photo tray |
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On button (also referred to as the Power button) |
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Wireless status light |
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12 |
Control panel |
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Output tray |
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Color graphics display (also referred to as the display) |
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Automatic output tray extender (also referred to as the tray extender) |
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Memory card slot |
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17 |
Memory device light |
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18 |
Front universal serial bus (USB) port |
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Paper tray |
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Printer parts 3 |
Back view
Figure 2-2 Rear view of HP ENVY 7640 e-All-in-One series
Feature |
Description |
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Document feeder |
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2 |
Power light. The green light indicates the power cord is installed correctly. |
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Ethernet network port |
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Rear USB port |
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Power connection. Use only the power cord supplied by HP. |
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6 |
Fax ports: 2-EXT (top) and 1-LINE (bottom) |
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Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
Label |
Name and Description |
1Wireless light: Indicates the status of the printer wireless connection.
●Solid blue light indicates that wireless connection has been established and you can print.
●Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal.
●Fast blinking light indicates wireless error. Refer to the message on the printer display.
●If wireless is turned off, the wireless light is off and the display screen shows Wireless Off.
2On button: Turns the printer on or off.
3Back button: Returns to the previous screen.
4Help button: Opens the Help menu for the current operation.
5Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.
6Control panel display: Touch the screen to select menu options, or scroll through the menu items.
7Near Field Communication (NFC) button: Indicates the area where you can print documents and images from a mobile device (such as a smartphone or tablet) by touching the device on the printer.
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Control panel and status lights 5 |
Control panel display icons
Icon |
Purpose |
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Copy: Opens the Copy menu where you can select a copy type or change the copy settings. |
Scan: Opens the Scan menu where you can select a destination for your scan.
HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more.
Photo: Opens the Photo menu where you can view and print photos, or reprint a printed photo.
Fax: Displays a screen where you can send a fax, or change fax settings.
Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.
Help: Opens the Help menu where you can view How To videos, printer feature information, and tips.
Near Field Communication (NFC) button: Indicates the area where you can print documents and images from a mobile device (such as a smartphone or tablet) by touching the device on the printer.
ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and display the Wi-Fi Direct name and password.
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Icon |
Purpose |
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Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change |
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wireless settings. You can also print a wireless test report, helping diagnose network connection issues. |
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NOTE: |
(Ethernet) and |
(Wireless) will not be displayed at the same time. Showing the Ethernet |
icon or the wireless icon depends on the way your printer is connected to the network. If the network connection of the printer has not been set up, by default, the printer control panel display shows 
(Wireless).
Ethernet icon: Shows that an Ethernet network connection exists and also provides easy access to the the network status screen.
ECO icon: Displays a screen where you can configure some of the printer environmental features.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
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Control panel and status lights 7 |
Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●Recommended papers for printing
●Order HP paper supplies
●Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
●HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and 11 x 17 inches (A3), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability.
●HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x
15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches), and two finishes – glossy or soft-gloss (satin matte). It is acid-free for longer lasting documents.
●HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you
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use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,
8.5 x 11 inches, and 10 x 15 cm (4 x 6 inches). It is acid-free for longer lasting documents.
●HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.
Business documents
●HP Premium Presentation Paper 120g Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.
●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors.
●HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
●HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents.
●HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents.
●HP Office Recycled Paper
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.
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Paper basics 9 |
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP website are available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
●Load only one type of paper at a time into a tray or document feeder.
●When loading the tray and document feeder, make sure the paper is loaded correctly.
●Do not overload the tray or document feeder.
●To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder:
◦Multipart forms
◦Media that is damaged, curled, or wrinkled
◦Media with cutouts or perforations
◦Media that is heavily textured, embossed, or does not accept ink well
◦Media that is too lightweight or stretches easily
◦Media that contains staples or clips
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Load media
Select a paper size to continue.
To load small-size paper
1.Pull out the photo tray.
Slide the paper-width guides outward, and then remove any previously loaded media. If you do not see the photo tray, remove the output tray from the printer.
2.Load paper.
● Insert a stack of photo paper into the photo tray print side down.
●Slide the photo paper forward until it stops.
●Slide the paper-width guides inward until they stop at the edges of the paper.
3.Push the photo tray back in.
4.Change or retain the paper settings on the printer display.
To load full-size paper
1.Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media.
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Load media 11 |
2.Load paper.
●Insert a stack of paper into the paper tray with the short edge forward and the print side down.
●Slide the paper forward until it stops.
●Slide the paper-width guides inward until they stop at the edges of the paper.
3.Push the paper tray back in.
4.Change or retain the paper settings on the printer display.
To load legal paper
1.Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media.
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2.Unlock and open the front side of the paper tray.
3.Load paper.
●Insert a stack of paper into the paper tray with the short edge forward and the print side down.
●Slide the paper forward until it stops.
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Load media 13 |
●Slide the paper-width guides inward until they stop at the edges of the paper.
4.Push the paper tray back in.
5.Change or retain the paper settings on the printer display.
To load envelopes
1.Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media.
2.Load envelopes
●Insert one or more envelopes in the center of the paper tray. The print side should face down. The flap should be on the left side and facing up.
●Slide a stack of envelopes inward until it stops.
●Slide the paper-width guides inward against the stack of envelopes until they stop.
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3.Push the paper tray back in.
4.Change or retain the paper settings on the printer display.
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Load media 15 |
Load original
To load original on the scanner glass
1.Lift the scanner lid.
2.Load the original print side down on the right front corner of the glass.
3.Close the scanner lid.
To load an original in the document feeder
1.Slide paper-width guides outwards.
2.Load original print-side up in the document feeder.
3.Slide paper-width guides inward until they stop at the edge of paper.
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Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
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Open the HP printer software (Windows) 17 |
Sleep mode
●Power usage is reduced while in the Sleep mode.
●After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity.
●The time to the Sleep mode can be changed from the control panel.
To set the Sleep mode time
1.From the Home screen, touch 
(Setup).
2.Touch Preferences.
3.Scroll through the options, and then touch Sleep Mode.
4.Touch After 5 minutes or After 10 minutes, or After 15 minutes.
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities. Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility.
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Accessibility 19 |
3Print
Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
This section contains the following topics:
●Print photos
●Print documents
●Print on both sides (duplexing)
●Print using Near Field Communication (NFC)
●Print with AirPrint
●Print using the maximum dpi
●Tips for print success
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Print photos
Make sure photo paper is loaded into the photo tray.
To print photos from a memory device
1.Insert a memory device into the slot.
2.On the printer display, select a photo that you want to print and touch Continue.
3.Specify the number of photos to print.
4. Touch (Edit) to change brightness, crop, or rotate the selected photo, or touch 
(Print Settings) to use such features as Red Eye Removal or Photo Fix.
5.Touch Continue and preview the selected photo.
6.Touch Print to begin printing.
To print a photo from the printer software
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5.Click OK to return to the Properties dialog box.
6.Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is finished, remove unused photo paper from the photo tray. Store the
photo paper so it does not start to curl, which could reduce the quality of your printout.
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Print photos 21 |
To print a photo from the computer (OS X)
1.Load paper in the tray. For more information, see Load media on page 11.
2.From the File menu in your software, choose Print.
3.Make sure your printer is selected.
4.Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the
options can vary from one application to another.
a.Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
b.Select an Orientation.
c.From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●Paper Type: The appropriate photo paper type
●Quality: Best or Maximum dpi
●Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
◦Off: applies no changes to the image.
◦Basic: automatically focuses the image; moderately adjusts image sharpness.
5.Select any other print settings you want, and then click Print.
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Print documents
Make sure paper is loaded into the paper tray.
To print a document
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5.Click OK to close the Properties dialog box.
6.Click Print or OK to begin printing.
To print documents (OS X)
1.Load paper in the tray. For more information, see Load media on page 11.
2.From the File menu in your software, choose Print.
3.Make sure your printer is selected.
4.Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the
options can vary from one application to another.
●Choose the paper size.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
●Select the orientation.
●Enter the scaling percentage.
5.Click Print.
NOTE: If your printed documents are not aligned within the margins of the paper, make sure that
you have selected the correct language and region. On the printer display, select Settings, and then select Preferences. Select your language, and then region from the options provided. The correct language and country/region settings ensure that the printer will have the appropriate default paper size settings.
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Print on both sides (duplexing)
To print on both sides of the page
You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing mechanism (duplexer).
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
5.Click OK to print.
NOTE: After one page of the document has been printed, wait for the printer to reload the
paper automatically to print on the other side. You do not need to take any action.
To print on both sides of the page (OS X)
1.From the File menu in your software, choose Print.
2.In the Print dialog, choose Layout from the pop-up menu.
3.Choose the type of binding you want for your two-sided pages, and then click Print.
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