HP Envy x360 m6 ar0XX Maintenance and Service Guide

HP Envy x360 m6 Convertible PC (model numbers m6 through ar0XX)

Maintenance and Service Guide

© Copyright 2016 HP Development Company,

L.P.

Product notice

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in

the United States and/or other countries. SD Logo is a trademark of its proprietor.

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in

the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2016

Document Part Number: 854269-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	4
Locating hardware .................................................................................................................................................	4
Locating software ..................................................................................................................................................	4
Display ....................................................................................................................................................................	5
Keys ........................................................................................................................................................................	6
Lights ......................................................................................................................................................................	7
Speakers .................................................................................................................................................................	8
TouchPad ................................................................................................................................................................	9
Left side ...............................................................................................................................................................	10
Right side .............................................................................................................................................................	12
Bottom .................................................................................................................................................................	13
3 Illustrated parts catalog ..............................................................................................................................	14
Service tag ...........................................................................................................................................................	14
Computer major components ..............................................................................................................................	15
Display components ............................................................................................................................................	17
Miscellaneous parts .............................................................................................................................................	18
4 Removal and replacement procedures preliminary requirements ....................................................................	19
Tools required ......................................................................................................................................................	19
Service considerations .........................................................................................................................................	19
Plastic parts .......................................................................................................................................	19
Cables and connectors ......................................................................................................................	19
Drive handling ...................................................................................................................................	20
Grounding guidelines ...........................................................................................................................................	21
Electrostatic discharge damage ........................................................................................................	21
Packaging and transporting guidelines ..........................................................................	22
Workstation guidelines ...................................................................................................	22
Equipment guidelines .....................................................................................................	23
5 Removal and replacement procedures ...........................................................................................................	24
Component replacement procedures ..................................................................................................................	24
Bottom cover .....................................................................................................................................	24
Battery ...............................................................................................................................................	26

v

Hard drive ..........................................................................................................................................	27
TouchPad cable ..................................................................................................................................	29
TouchPad ...........................................................................................................................................	29
Memory module ................................................................................................................................	31
WLAN module ....................................................................................................................................	32
Solid-state drive ................................................................................................................................	34
Fan/heat sink assembly ....................................................................................................................	35
Speakers ............................................................................................................................................	36
Connector board ................................................................................................................................	38
System board ....................................................................................................................................	39
Display assembly ...............................................................................................................................	41
Power connector cable ......................................................................................................................	50
6 Using Setup Utility (BIOS) .............................................................................................................................	51
Starting Setup Utility (BIOS) ................................................................................................................................	51
Updating Setup Utility (BIOS) ..............................................................................................................................	51
Determining the BIOS version ...........................................................................................................	51
Downloading a BIOS update ..............................................................................................................	52
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................	53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	53
8 pec c t ons ..............................................................................................................................................	55
Computer speci cations ......................................................................................................................................	55
9 Backing up, restoring, and recovering ...........................................................................................................	57
Creating recovery media and backups ................................................................................................................	57
Creating HP Recovery media (select products only) .........................................................................	57
Using Windows tools ...........................................................................................................................................	58
Restore and recovery ...........................................................................................................................................	59
Recovering using HP Recovery Manager ...........................................................................................	59
What you need to know before you get started .............................................................	59
Using the HP Recovery partition (select products only) .................................................	60
Using HP Recovery media to recover ..............................................................................	60
Changing the computer boot order ................................................................................	61
Removing the HP Recovery partition (select products only) .........................................	62
10 Power cord set requirements ......................................................................................................................	63
Requirements for all countries ............................................................................................................................	63
Requirements for speci c countries and regions ................................................................................................	63

vi

11 Recycling ..................................................................................................................................................	65
Index .............................................................................................................................................................	66

vii

viii

1Product description

Category	Description
Product Name	HP Envy x360 m6 Convertible PC (model numbers m6 through ar0XX)
Processors	AMD® FX-9800P 2.70-GHz (turbo up to 3.60-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache,
	quad core, 15-W)
	AMD A9-9410 2.90-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 1.0-MB L2 cache,
	dual core, 15-W)
Chipset	AMD Integrated soldered-on-chip (SOC) fusion controller hub (FCH)
Graphics	Internal graphics:
	AMD Radeon™ R7 Graphics on computer models equipped with an AMD FX-9800P processor
	AMD Radeon™ R3 Graphics on computer models equipped with an AMD A9-9410 processor
	Universal memory architecture (UMA) graphics
	Support for HD decode, DX12, and high-de nition multimedia interface (HDMI; only on computer
	models equipped with an AMD FX-9800P processor)
	Support for AMD FreeSync
Panel	15.6-in, full high-de nition (FHD), BrightView (1920×1080), white light-emitting diode (WLED),
	UWVA, in-plane switching (IPS), slim (3.2-mm), TouchScreen display; ush glass design
	Typical brightness: 220 nits
Memory	One SODIMM slot, non-accessible/non-upgradeable
	Support for DDR4 1866 dual channel
	Support for DDR4 2133 single channel
	Support for up to 2.0-GB maximum on-board system memory: 2048-MB (256-MB × 16 ×
	4 pieces)
	Support for up to 10.0-GB maximum system memory in the following con ur t ons
	●	10240-MB: 8192-MB × 1 + on-board 2048-MB (256-MB × 16 × 4 pieces)
	●	8192-MB: 8192-MB × 1
	●	6144-MB: 4096-MB × 1 + on-board 2048-MB (256-MB × 16 × 4 pieces)
Hard drive	Hard drives:
	Support for all 1P, 7.0-mm and 2P, 9.5-mm, SATA, 2.5-in hard drives
	Support for Accelerometer hard drive protection
	Support for 1-TB, 7200-rpm, SATA, 9.5-mm hard drive and 1-TB, 5400-rpm, SATA, 9.5-mm
	hard drive
Solid-state drive	Solid-state drive: Support for a 256-MB, M2.2280, PCIe 3×4SS, NVMe, solid-state drive supporting
	triple-level cell (TLC) (only on computer models equipped with an AMD A9-9410 processor)
Audio and video	HP Wide Vision high-de nition webcam with indicator light, 720p by 30 frames per second,
	BSI sensor, f2.0, 88° wide eld of vision

1

Category	Description
Audio and video (continued)	Bang & Olufsen audio
	Dual speakers with subwoofer
	HD Audio (Conexant CX7700)
	Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
	suppression software
	Support for Conexant Smart Amp
	Support for voice recognition
Ethernet	Integrated 10/100/1000 network interface controller (NIC)
Sensors	Accelerometer (one for hard drive protection / CoolSense, another for display panel rotation
	detection to lock the keyboard and TouchPad function) (STMicro HP9DS1TR)
	Ambient light sensor (STMicro HP2DC2TR)
	E-compass ( STMicro HP9DS1TR)
	Gyroscope ( STMicro HP9DS1TR)
	Sensor hub (ST discrete Sensor Hub - STM32F102CBT6 )
Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Support for the Broadcom BCM4371 802.11 AC 2×2 Wi-Fi + Bluetooth 4.1 Combo Adapter
	Two WLAN antennas
External media cards	Micro-Secure Digital (SD) media reader slot
Ports	●	Audio-in (mono microphone)/audio-out (stereo headphone) combination
	●	AC Smart Pin adapter plug
	●	HDMI v1.4 supporting up to 1920×1080(4K/2K) @ 60 Hz
	●	RJ-45/Ethernet
	●	USB 3.1 Gen 1 port with Type-A connector (2)
	●	USB 3.1 Gen 1 port with Type-C connector
Keyboard/pointing devices	Full-size, backlit with keyboard with numeric keypad in dark ash silver nish
	TouchPad requirements:
	●	ClickPad with image sensor
	●	Multitouch gestures enabled
	●	Support for Windows modern trackpad gestures
	●	Taps enabled as default
Power requirements	Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) and 45-W HP Smart
	AC adapter (RC, 4.5-mm, slim) with C5, 1.00-meter (3.28-feet) power cord
	Support for 4-cell, 55-Wh, 3.62-Ah, Li-ion battery
Security	●	Support for Discret Trusted Platfom Module (TPM) 2.0
	●	Support for fTPM 2.0
	●	Support for security cable lock
Operating system	Preinstalled:

2Chapter 1 Product description

Category	Description
Operating system (continued)	●	Windows 10 64-bit
	●	Windows 10 Professional 64-bit
	●	Windows 10 Professional 64-bit (SEA)
	For developed market (ML): Windows 10 Home ML and Windows 10 Home High End ML
	For emerging market (EM/SL):
	●	Windows 10 Home EM/SL
	●	Windows 10 Home High End EM/SL
	●	Ubuntu Standard
	●	Ubuntu Kylin
Serviceability	End user replaceable part: AC adapter

3

2 External component dent c t on

Locating hardware

To nd out what hardware is installed on your computer:

▲Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 External component identi cation

Display

Item	Component	Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with
		wireless local area networks (WLANs).
(2)	Internal microphones	Record sound.
(3)	Webcam light	On: The webcam is in use.
(4)	Webcam	Records video and captures photographs. Some products

allow you to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲ Type camera in the taskbar search box, and then select Camera.

*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 5

Keys

NOTE: Your computer may look slightly di erent from the illustration below.

Item	Component	Description
(1)	esc key	Displays system information when pressed in combination
		with the fn key.
(2)	fn key	Displays system information when pressed in combination
		with the esc key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close
		the Start menu.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select products, the f5 action key turns
		the keyboard backlight feature o or on.
(5)	num lock key (select products only)	Alternates between the navigational and numeric functions
		on the integrated numeric keypad.
(6)	Integrated numeric keypad (select products only)	When num lock is on, the keypad can be used like an external
		numeric keypad.

6 Chapter 2 External component identi cation

Lights

NOTE: Your computer may look slightly di erent from the illustration below.

Item	Component	Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all
		capital letters.
(2)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.

Lights 7

Speakers

NOTE: Your computer may look slightly di erent from the illustration below.

Component	Description
Speakers	Produce sound.

8 Chapter 2 External component identi cation

TouchPad

Item	Component	Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

TouchPad 9

Left side

Item	Component	Description
(1)	Power button	●	When the computer is o , press the button to turn on
			the computer.
		●	When the computer is on, press the button brie y to
			initiate Sleep.
		●	When the computer is in the Sleep state, press
			the button brie y to exit Sleep.
		●	When the computer is in Hibernation, press the button
			brie y to exit Hibernation.
		CAUTION: Pressing and holding down the power button
		results in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 5 seconds to turn o the computer.
		To learn more about your power settings, see your
		power options.
		▲	Type power in the taskbar search box, and then select
			Power and sleep settings.
			‒ or –
			Right-click the Start button, and then select
			Power Options.
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to
			the display and other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation
			is a power-saving state that uses the least amount
			of power.
(3)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent,
		but it may not prevent the computer from being mishandled
		or stolen.
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner, or USB hub.
(5)	Audio-out (headphone)/Audio-in (microphone) combo jack	Connects optional powered stereo speakers, headphones,
		earbuds, a headset, or a television audio cable. Also connects

10 Chapter 2 External component identi cation

Item	Component	Description
(5)	Audio-out (headphone)/Audio-in (microphone) combo jack	an optional headset microphone. This jack does not support
	(continued)	optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust
		the volume before putting on headphones, earbuds, or a
		headset. For additional safety information, refer to
		the Regulatory, Safety, and Environmental Notices.
		To access this guide:
		▲	Select the Start button, select All apps, select HP Help
			and Support, and then select HP Documentation.
		NOTE: When a device is connected to the jack,
		the computer speakers are disabled.
(6)	Volume button	Control speaker volume on the computer.
		1.	To increase speaker volume, press the back edge of
			the button.
		2.	To decrease speaker volume, press the front edge of
			the button.
(7)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked
			the hard drive.

NOTE: On select products, the drive light will always remain o .

Left side 11

Right side

Item	Component	Description
(1)	Memory card reader	Reads optional memory cards that enable you to store,
		manage, share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing
			the computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from
			the memory card reader.
(2)	USB Type-C port	Connects an optional USB device with a Type-C connector.
(3)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner, or USB hub. Standard USB
		ports will not charge all USB devices or will charge using a
		low current. Some USB devices require power and require
		you to use a powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed igh- e nition Multimedia
		Interface (HDMI) device.
(5)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is
			fully charged.
		●	Blinking white: The AC adapter is disconnected and
			the battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery
			is charging.
		●	: The battery is not charging.
(6)	Power connector	Connects an AC adapter.

12 Chapter 2 External component identi cation

Bottom

Component	Description
Vents (2)	Enable air ow to cool internal components.
	NOTE: The computer fan starts up automatically to cool
	internal components and prevent overheating. It is normal
	for the internal fan to cycle on and o during routine
	operation.

Bottom 13

3Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item	Description	Function
(1)	Model description	This is the alphanumeric identi er used to locate
		documents, drivers, and support for the computer.
(2)	Serial number (s/n)	This is an alphanumeric identi er that is unique to
		each product.
(3)	Part number/Product number (p/n)	This number provides speci c information about
		the product's hardware components. The part number helps
		a service technician to determine what components
		and parts are needed.
(4)	Warranty period	This number describes the duration of the warranty period
		for the computer.

14 Chapter 3 Illustrated parts catalog

Computer major components

Item

Component

Spare part number

(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page 17.

(2)	Keyboard/top cover (in dark ash silver nish; includes TouchPad and cable, backlight cable, and keyboard cable):
	For use in Denmark, Finland, and Norway	857285-DH1
	For use in the United Kingdom	857285-031
	For use in the United States	857285-001

Computer major components 15