HP ElitePad Mobile POS G1 Solution, ElitePad Mobile POS G2 Solution Service Guide

0 (0)

HP ElitePad 1000 G2

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2014 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a U.S. registered trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: March 2014

Document Part Number: 741057-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1

Product description ...........................................................................................................

1

2

External component identification .....................................................................................

4

 

Front .......................................................................................................................................

4

 

Rear .......................................................................................................................................

5

 

Top ........................................................................................................................................

6

 

Bottom ....................................................................................................................................

7

3

Illustrated parts catalog ....................................................................................................

8

 

Service tag ..............................................................................................................................

8

 

Tablet major components ..........................................................................................................

9

 

Retail Jacket components .........................................................................................................

12

 

Security Jacket components .....................................................................................................

14

 

Adapter cables ......................................................................................................................

15

 

Docking station and accessories ..............................................................................................

16

 

Miscellaneous parts ................................................................................................................

17

 

Power components .................................................................................................................

19

 

Sequential part number listing ..................................................................................................

20

4

Removal and replacement preliminary requirements ......................................................

26

 

Tools required .......................................................................................................................

26

 

Service considerations ............................................................................................................

26

 

Plastic parts ............................................................................................................

26

 

Cables and connectors ............................................................................................

26

 

Grounding guidelines .............................................................................................................

27

 

Electrostatic discharge damage .................................................................................

27

 

Packaging and transporting guidelines .......................................................

28

 

Workstation guidelines ..............................................................

28

5

Removal and replacement procedures ............................................................................

30

 

Tablet component replacement procedures ................................................................................

30

v

Display assembly ....................................................................................................

30

NFC antenna ..........................................................................................................

38

WWAN module .....................................................................................................

39

WLAN module ........................................................................................................

41

Microphones ..........................................................................................................

43

Rear-facing webcam ................................................................................................

44

Power button board .................................................................................................

45

Volume button board ...............................................................................................

47

Audio jack board ....................................................................................................

49

Vibrator module ......................................................................................................

50

Battery ...................................................................................................................

51

System board .........................................................................................................

53

Forward-facing webcam ..........................................................................................

57

Slot cover ...............................................................................................................

58

Docking connector cable ..........................................................................................

59

WLAN antenna ......................................................................................................

61

WWAN/GPS auxiliary antenna ...............................................................................

63

Speakers ................................................................................................................

65

Retail Jacket component replacement procedures .......................................................................

67

Top cap .................................................................................................................

67

Battery ...................................................................................................................

68

Front cover .............................................................................................................

69

Bar code scanner module and Cable connector board ................................................

73

Battery connector board ...........................................................................................

75

System board .........................................................................................................

76

Credit card reader board .........................................................................................

78

Credit card reader ..................................................................................................

80

Security Jacket component replacement procedures ....................................................................

82

Card reader cover and Top cap ...............................................................................

82

Front cover .............................................................................................................

84

System board .........................................................................................................

86

Docking connector cable ..........................................................................................

87

Card reader board ..................................................................................................

88

Fingerprint reader board ..........................................................................................

89

6 Computer Setup and HP PC Hardware Diagnostics (UEFI) ................................................

91

Using Computer Setup ............................................................................................................

91

Starting Computer Setup ..........................................................................................

91

Navigating and selecting in Computer Setup ..............................................................

92

Restoring factory settings in Computer Setup ...............................................................

92

Updating the BIOS ..................................................................................................

93

vi

 

Determining the BIOS version ....................................................................

93

 

Downloading a BIOS Update ...................................................................................

93

 

Using HP PC Hardware Diagnostics (UEFI) .................................................................

94

7

Specifications ..................................................................................................................

95

 

Tablet specifications ...............................................................................................................

95

8

Backup and recovery ......................................................................................................

96

 

Backing up your information ....................................................................................................

96

 

Performing a system recovery ..................................................................................................

97

 

Using the Windows recovery tools ............................................................................

97

 

Using f11 recovery tools ..........................................................................................

98

 

Changing the boot device order ...............................................................................

98

 

Using Windows Refresh or Windows Reset ................................................................

99

9

Statement of Volatility ..................................................................................................

100

 

Non-volatile memory usage ...................................................................................................

102

 

Questions and answers .........................................................................................................

105

10

Power cord set requirements ......................................................................................

106

 

Requirements for all countries ................................................................................................

106

 

Requirements for specific countries and regions .......................................................................

107

11

Recycling ....................................................................................................................

108

Index ...............................................................................................................................

109

vii

viii

1 Product description

Category

Description

 

 

Product Name

HP ElitePad 1000 G2

 

 

Processor

Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side

 

bus (FSB), 2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to

 

system board

 

 

Graphics

Intel HD Graphics

 

 

Panel

10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch

 

capacitive digitizer, chemically-strengthened glass with anti-smudge

 

 

Memory

On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system

 

supports a 4096-MB × 1 (4 pieces, 128 MB × 32 chips) configuration

 

 

Primary storage

128or 64-GB embedded MultiMedia Card (eMMC), soldered to the system board

 

 

Optical drive

No internal optical drive or USB-powered optical drive is supported

 

 

Audio and video

2 integrated stereo speakers, each 1.5 W

 

HD Audio

 

DTS+ sound

 

2 digital microphones

 

2 fixed, integrated webcams (2.1-MP front-facing webcam; 8.0-MP rear-facing webcam with

 

LED flash)

 

 

Ethernet

No Ethernet support

 

 

Wireless

Integrated wireless local area network (WLAN) options by way of wireless module

 

Integrated WLAN antennas

 

Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

 

 

1

Category

Description

 

 

Wireless (continued)

Integrated wireless wide area network (WWAN) options by way of wireless module

 

Integrated world-wide/5-band WWAN antennas

 

Secured by subscriber identity module (SIM)

 

Support for the following WWAN formats:

 

HP hs3110 HSPA+ Mobile Broadband Module

 

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

 

HP lt4112 LTE/HSPA+ Gobi 4G Module

 

HP lt4225 LTE/EV-DO Gobi 4G Module

 

HP lt4226 LTE/HSPA+ Gobi 4G Module

 

Support for no WWAN option

 

 

 

Integrated near field communication (NFC) module and antennas

 

 

External media cards

Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB

 

 

Ports

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

 

HP ElitePad 900-proprietary docking connector

 

 

 

Sensors

Accelerometer + eCompass

 

Ambient light sensor

 

Gyroscope

 

Haptics

 

 

Docking

HP ElitePad-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio

 

in/out jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power

 

cord included)

 

 

Keyboard/pointing

No integrated keyboard or TouchPad

devices

Support for USBor Bluetooth-connected external keyboard and mouse

 

 

 

Power requirements

Support for an HP ElitePad-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount);

 

connector on AC Adapter connects to the tablet through the docking connector

Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery

2

Chapter 1 Product description

Category

Description

 

 

Security

Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)

 

 

Operating system

Preinstalled:

 

Microsoft® Windows® 8.1 ML 64-bit

 

Microsoft Windows 8.1 EM 64-bit

 

Microsoft Windows 8.1 CM 64-bit

 

Microsoft Windows 8.1 Professional 64-bit

 

Microsoft Windows 8.1 Professional 64-bit MSNA

 

Microsoft Windows 8.1 Professional 64-bit Retail Solutions

 

Microsoft Windows 8.1 SST 64-bit with Home and Student DPK

 

Microsoft Windows 8.1 SST 64-bit China with Home and Student DPK

 

Microsoft Windows 8.1 SST 64-bit without Home and Student DPK

 

Microsoft Windows 8.1 64-bit Embedded Industry

 

 

3

2 External component identification

Front

Item

Component

Description

 

 

 

(1)

WWAN antennas (2)* (select models only)

Send and receive wireless signals to communicate

 

 

with WWANs.

 

 

 

(2)

Front webcam

Records video and captures still photographs.

 

 

To use the webcam, tap the YouCam tile on the Start

 

 

screen, or swipe from the right edge of the touch screen

 

 

to display the charms, tap Search, and then tap the

 

 

search box. In the search box, type c, and then tap

 

 

CyberLink YouCam.

 

 

 

(3)

WLAN antennas (2)*

Send and receive wireless signals to communicate

 

 

with WLANs.

 

 

 

4

Chapter 2 External component identification

Item

Component

Description

 

 

 

(4)

Ambient light sensor

The ambient light sensor automatically adjusts the

 

 

display brightness based on the lighting conditions in

 

 

your environment.

 

 

 

(5)

Webcam status light (front)

On: The webcam is on.

 

 

 

(6)

Near Field Communications (NFC) tapping

Allows you to touch an NFC-compatible device to this

 

area

area to wirelessly connect and communicate with the

 

 

tablet and transfer data back and forth.

 

 

 

(7)

Windows button

Displays the Start screen.

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

Rear

Item

Component

Description

 

 

 

(1)

Micro SD Card Reader/Micro SIM slot

Allows you to insert the end of a paper clip to open the

 

access hole

access door to insert or remove a micro SD card or micro

 

 

SIM module.

 

 

 

(2)

Memory card reader/Micro SIM slot

Reads optional micro memory cards that store, manage,

 

 

share, or access information. and supports an optional

 

 

wireless micro subscriber identity module (SIM) (select

 

 

models only).

 

 

 

Rear 5

Item

Component

Description

 

 

 

(3)

Rear webcam

Records video, captures still photographs, and allows

 

 

video conferences and online chat by means of streaming

 

 

video.

 

 

To use the webcam, tap the YouCam tile on the Start

 

 

screen, or swipe from the right edge of the touch screen

 

 

to display the charms, tap Search, and then tap the

 

 

search box. In the search box, type c, and then tap

 

 

CyberLink YouCam.

 

 

 

(4)

Volume up button

To increase speaker volume, press the top edge of

 

 

the button.

 

 

 

(5)

Volume down button

To decrease speaker volume, press the bottom edge of

 

 

the button.

 

 

 

(6)

Regulatory information

Displays regulatory information (select models only).

 

 

 

Top

Item

Component

Description

 

 

 

(1)

Audio-out (headphone) jack/Audio-in

Produces sound when connected to optional powered

 

(microphone) jack

stereo speakers, headphones, earbuds, a headset, or

 

 

television audio. Also connects an optional headset

 

 

microphone.

 

 

WARNING! To reduce the risk of personal injury,

 

 

adjust the volume before putting on headphones,

 

 

earbuds, or a headset. For additional safety information,

 

 

refer to the Regulatory, Safety, and Environmental

 

 

Notices. To access the user guides, tap the HP Support

 

 

Assistant app on the Start screen, tap My computer,

 

 

and then tap User guides.

 

 

NOTE: When a device is connected to the jack, the

 

 

computer speakers are disabled.

 

 

NOTE: Be sure that the device cable has a 4-conductor

 

 

connector that supports both audio-out (headphone) and

 

 

audio-in (microphone).

 

 

 

6

Chapter 2 External component identification

Item

Component

Description

 

 

 

(2)

Autorotate switch

When the tablet is on, slide the autorotate switch to lock

 

 

the autorotate feature of the display. To unlock the

 

 

autorotate feature, slide the switch again.

 

 

– or –

 

 

Swipe from the right edge of the touch screen to display

 

 

the charms, tap Settings, tap the screen icon, and then

 

 

tap the autorotate icon. To unlock the autorotate feature,

 

 

tap the autorotate icon again.

 

 

 

(3)

Integrated microphones (2)

Record sound.

 

 

 

 

(4)

Power button

When the tablet is off, press the button to turn on

the tablet.

When the tablet is on, press the button briefly to initiate Sleep.

When the tablet is in the Sleep state, press the button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the tablet.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, tap Power and sleep settings, and then select Power and sleep from the list of applications.

Bottom

Item

Component

Description

 

 

 

(1)

Speakers (2)

Produce sound.

 

 

 

(2)

Product and regulatory information

Displays product and regulatory information

 

 

(select models only).

 

 

 

(3)

Docking connector

Connects an AC adapter or an optional docking device.

 

 

 

Bottom 7

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Service tag

When ordering parts or requesting information, provide the tablet serial number and model number provided on the service tag.

Item

Description

Function

 

 

 

(1)

Warranty period

This number describes the duration of the warranty

 

 

period for the tablet.

 

 

 

(2)

Model description

This is the alphanumeric identifier used to locate

 

 

documents, drivers, and support for the tablet.

 

 

 

(3)

Product name

This is the product name affixed to the front of

 

 

the tablet.

 

 

 

(4)

Serial number (s/n)

This is an alphanumeric identifier that is unique to

 

 

each product.

 

 

 

8

Chapter 3 Illustrated parts catalog

HP ElitePad Mobile POS G1 Solution, ElitePad Mobile POS G2 Solution Service Guide

Tablet major components

Item

Component

Spare part number

 

 

 

(1)

Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit,

747658-001

 

active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with

 

 

anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and

 

 

display panel support rubber)

 

 

 

 

 

Display Cable Kit, includes:

747625-001

 

 

 

(2a)

TouchScreen cable

 

 

 

 

(2b)

Display LVDS cable

 

 

 

 

(3)

NFC antenna (includes double-sided adhesive)

747633-001

 

 

 

 

Button Kit, includes:

747634-001

 

 

 

(4a)

Power button actuator

 

 

 

 

(4b)

Volume button actuator

 

 

 

 

Tablet major components

9

Item

Component

Spare part number

 

 

 

(4c)

Autorotate switch actuator

 

 

 

 

(4d)

Slot cover hardware (slot cover, retention bracket, spring bracket)

 

 

 

 

(4e)

Docking connector bracket

 

 

 

 

 

Webcam/Microphone Kit, includes:

762828-001

 

 

 

(5a)

Left microphone

 

 

 

 

(5b)

Right microphone

 

 

 

 

(6a)

Rear-facing webcam

 

 

 

 

(6b)

Front-facing webcam

 

(7)Power button board (includes cable)

 

For use only on tablet models equipped with the Windows 8 Professional

753976-601

 

operating system

 

 

 

 

 

For use only on tablet models equipped with the Windows 8 Standard

753976-501

 

operating system

 

 

 

 

 

For use only on tablet models equipped with a non-Windows 8 operating system

753976-001

 

 

 

(8)

Volume button board (includes bracket and cable)

759031-001

 

 

 

(9)

WWAN module:

 

 

 

 

 

HP hs3110 HSPA+ Mobile Broadband Module

748599-005

 

 

 

 

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

704030-005

 

 

 

 

HP lt4112 LTE/HSPA+ Gobi 4G Module

740011-005

 

 

 

 

HP lt4225 LTE/EV-DO Gobi 4G Module

736676-005

 

 

 

 

HP lt4226 LTE/HSPA+ Gobi 4G Module

736675-005

 

 

 

(10)

2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS

728558-005

 

main transceiver and antenna cable)

 

(11)System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0- MB L2 cache), and 4096-MB of system memory (includes processor, memory, and eMMC)

 

Equipped with 128-GB of eMMC primary storage

753741-001

 

 

 

 

Equipped with 64-GB of eMMC primary storage

753740-001

 

 

 

(12)

Audio jack board (includes audio jack and cable)

747627-001

 

 

 

 

Antenna Kit, includes:

 

 

 

 

(13)

WWAN/GPS auxiliary antenna (includes auxiliary antenna cable and transceiver)

 

 

 

 

(14)

WLAN antenna (includes WLAN main and auxiliary antenna cables and transceivers)

 

 

 

 

 

For use only in European countries and regions

767884-001

 

 

 

 

For use only in Japan

767885-001

 

 

 

 

For use only in the United States

767883-001

 

 

 

10

Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

 

 

 

(15)

Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

723677-005

 

 

 

(16)

Vibrator module (includes cable, double-sided adhesive, plastic cover)

747630-001

 

 

 

(17)

Docking connector cable (includes cable and double-sided adhesive)

747631-001

 

 

 

(18)

Speakers (include left and right speakers and cables)

747629-001

 

 

 

(19)

Bottom case (includes the power button actuator and the slot cover and brackets)

747628-001

 

 

 

Tablet major components

11

Retail Jacket components

Item

Description

Spare part number

 

 

 

(1)

Top cap (includes 4 captive screws, secured by C-rings)

744025-001

 

 

 

(2)

Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion)

687946-001

 

 

 

(3)

Battery bay space saver

742440-001

 

 

(4)

Front cover adhesive liner (included with front cover, spare part number 744030-001)

 

 

 

(5)

Front cover (includes bar code scanner lens and adhesive liner)

744030-001

 

 

 

(6)

Bar code scanner module

744037-001

 

 

 

(7)

Cable connector board

744034-001

 

 

 

 

Cable Kit, includes:

744031-001

 

 

 

(8a)

Bar code scanner module cable

 

 

 

 

(8b)

Cable connector board cable

 

 

 

 

(8c)

Credit card reader board/left board cable

 

 

 

 

12

Chapter 3 Illustrated parts catalog

Item

Description

Spare part number

 

 

 

(8d)

Credit card reader board/right board cable

 

 

 

 

(9)

Left-side credit card reader board

744027-001

 

 

 

(10)

Right-side credit card reader board

744028-001

 

 

 

(11)

Credit card reader (includes cable)

744026-001

 

 

 

(12)

Battery connector board (includes cable)

744033-001

 

 

 

(13)

System board (includes docking connector and USB port)

744032-001

 

 

 

(14)

Rear cover

744029-001

 

 

 

 

Retail Jacket equipped with battery (not illustrated)

742441-001

 

 

 

 

Retail Jacket equipped with a battery bay space saver (not illustrated)

742442-001

 

 

 

 

Handle (not illustrated)

742439-001

 

 

 

 

Miscellaneous Rocker Button Mounting Kit (not illustrated)

744038-001

 

 

 

 

Rubber Kit for use only on the Retail Jacket (not illustrated)

742443-001

 

 

 

 

Screw Kit for use only on the Retail Jacket (not illustrated)

744035-001

 

 

 

Retail Jacket components

13

Security Jacket components

Item

Description

Spare part number

 

 

 

(1)

Top cap (includes rubber trim)

744047-001

 

 

 

(2)

Card reader cover

744039-001

 

 

 

(3)

Front cover

744048-001

 

 

 

(4)

Rear cover (includes top cap release latch assembly)

744041-001

 

 

 

(5)

Fingerprint reader board

744042-001

 

 

 

(6)

Card reader board

744043-001

 

 

 

(7)

System board

744044-001

 

 

 

 

Cables/Connectors Kit, includes:

744045-001

 

 

 

(8a)

Fingerprint reader board cable

 

 

 

 

(8b)

Card reader board cable

 

 

 

 

(8c)

Docking connector cable

 

 

 

 

 

Security Jacket equipped with a card reader and a fingerprint reader

742446-001

 

(not illustrated)

 

 

 

 

 

Security Jacket equipped with a card reader (not illustrated)

742444-001

 

 

 

14

Chapter 3 Illustrated parts catalog

Item

Description

Spare part number

 

 

 

 

Rubber Kit for use only on the Security Jacket (not illustrated)

744040-001

 

 

 

 

Screw Kit for use only on the Security Jacket (not illustrated)

744046-001

 

 

 

Adapter cables

Item

Description

Spare part number

 

 

 

(1)

HDMI/VGA adapter cable

695551-001

 

 

 

(2)

Ethernet adapter cable

695555-001

 

 

 

(3)

Serial adapter cable

695556-001

 

 

 

(4)

HP Smart AC adapter cable

695553-001

 

 

 

(5)

USB adapter cable

695552-001

 

 

 

(6)

Card Reader adapter

695554-001

 

 

 

Adapter cables

15

Docking station and accessories

Item

Description

Spare part number

 

 

 

(1)

Docking station

708621-001

 

 

 

(2)

40-W HP Smart AC adapter (RC, V, 3-wire)

693717-001

 

 

 

(3)

Power cord (3-pin, black, 1.83-m):

 

 

 

 

 

For use in Argentina

490371-D01

 

 

 

 

For use in Australia

490371-011

 

 

 

 

For use in Brazil

490371-202

 

 

 

 

For use in Europe

490371-021

 

 

 

 

For use in India

490371-D61

 

 

 

 

For use in Israel

490371-BB1

 

 

 

 

For use in Italy

490371-061

 

 

 

 

For use in Japan

490371-291

 

 

 

 

For use in North America

490371-001

 

 

 

 

For use in the People's Republic of China

490371-AA1

 

 

 

 

For use in South Africa

490371-AR1

 

 

 

 

For use in South Korea

490371-AD1

 

 

 

 

For use in Switzerland

490371-111

 

 

 

16

Chapter 3 Illustrated parts catalog

Item

Description

Spare part number

 

 

 

 

For use in Taiwan

490371-AB1

 

 

 

 

For use in the United Kingdom and Singapore

490371-031

 

 

 

Miscellaneous parts

Component

Spare part number

 

 

Carrying case:

 

 

 

HP ElitePad dockable case

742720-001

 

 

HP ElitePad rugged carrying case

708772-001

 

 

HP ElitePad Service Tool (includes suction cup)

714222-001

 

 

HP ElitePad suction cup

714223-001

 

 

HP executive tablet pen

716117-001

 

 

Jacket:

 

 

 

Slate jacket with battery slot (includes battery)

709462-001

 

 

Slate jacket without battery slot

714297-001

 

 

Jacket keyboard:

 

 

 

For use in Belgium

724301-A41

 

 

For use in Brazil

724301-201

 

 

For use in Bulgaria

724301-261

 

 

For use in Canada

724301-DB1

 

 

For use in the Czech Republic and Slovakia

724301-FL1

 

 

For use in Denmark

724301-081

 

 

For use in France

724301-051

 

 

For use in Germany

724301-041

 

 

For use in Greece

724301-151

 

 

For use in Hungary

724301-211

 

 

For use in Iceland

724301-DD1

 

 

For use in India

724301-D61

 

 

For use in Israel

724301-BB1

 

 

For use in Italy

724301-061

 

 

For use in Japan

724301-291

 

 

For use in Latin America

724301-161

 

 

Miscellaneous parts

17

Component

Spare part number

 

 

For use in the Netherlands

724301-B31

 

 

For use in Norway

724301-091

 

 

For use in Northwest Africa

724301-FP1

 

 

For use in Portugal

724301-131

 

 

For use in Romania

724301-271

 

 

For use in Russia

724301-251

 

 

For use in Saudi Arabia

724301-171

 

 

For use in Slovenia

724301-BA1

 

 

For use in South Korea

724301-AD1

 

 

For use in Spain

724301-071

 

 

For use in Sweden and Finland

724301-B71

 

 

For use in Switzerland

724301-BG1

 

 

For use in Taiwan

724301-AB1

 

 

For use in Thailand

724301-281

 

 

For use in Turkey

724301-141

 

 

For use in the United Kingdom and Singapore

724301-031

 

 

For use in the United States

724301-001

 

 

Screw Kit for use only with the tablet

709461-001

 

 

18

Chapter 3 Illustrated parts catalog

Power components

Item

Component

Spare part number

 

 

 

(1)

10-W AC adapter for use only on the HP ElitePad 1000 G2 (RC, V, 3-wire, wall-

686120-001

 

mount)

 

 

 

 

(2)

Duck head power adapter:

 

 

 

 

 

For use in Argentina

755184-D01

 

 

 

 

For use in Australia

755184-011

 

 

 

 

For use in Brazil

755184-201

 

 

 

 

For use in Denmark

755184-081

 

 

 

 

For use in Europe

755184-021

 

 

 

 

For use in India

755184-D61

 

 

 

 

For use in Israel

755184-BB1

 

 

 

 

For use in Italy

755184-061

 

 

 

 

For use in the People's Republic of China

755184-371

 

 

 

 

For use in South Africa

755184-AR1

 

 

 

 

For use in Switzerland

755184-BG1

 

 

 

 

For use in the United Kingdom and Singapore

755184-031

 

 

 

 

For use in the United States

755184-001

 

 

 

(3)

Power cord (3-pin, black, 1.83-m):

 

 

 

 

 

For use in Argentina

490371-D01

 

 

 

 

For use in Australia

490371-011

 

 

 

 

For use in Brazil

490371-202

 

 

 

Power components

19

Item

Component

Spare part number

 

 

 

 

For use in Europe

490371-021

 

 

 

 

For use in India

490371-D61

 

 

 

 

For use in Israel

490371-BB1

 

 

 

 

For use in Italy

490371-061

 

 

 

 

For use in Japan

490371-291

 

 

 

 

For use in North America

490371-001

 

 

 

 

For use in the People's Republic of China

490371-AA1

 

 

 

 

For use in South Africa

490371-AR1

 

 

 

 

For use in South Korea

490371-AD1

 

 

 

 

For use in Switzerland

490371-111

 

 

 

 

For use in Taiwan

490371-AB1

 

 

 

 

For use in the United Kingdom and Singapore

490371-031

 

 

 

 

Card Reader Cover Kit (not illustrated)

747632-001

 

 

 

 

HP Mobile Connect SIM (not illustrated)

714749-001

 

 

 

 

Screw Kit for use only on the HP ElitePad 1000 G2 (not illustrated)

753735-001

 

 

 

 

Tape Support Kit

762827-001

 

 

 

Sequential part number listing

Spare part number

Description

 

 

490371-001

Power cord for use in North America (3-pin, black, 1.83-m)

 

 

490371-011

Power cord for use in Australia (3-pin, black, 1.83-m)

 

 

490371-021

Power cord for use in Europe (3-pin, black, 1.83-m)

 

 

490371-031

Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

 

 

490371-061

Power cord for use in Italy (3-pin, black, 1.83-m)

 

 

490371-111

Power cord for use in Switzerland (3-pin, black, 1.83-m)

 

 

490371-202

Power cord for use in Brazil (3-pin, black, 1.83-m)

 

 

490371-291

Power cord for use in Japan (3-pin, black, 1.83-m)

 

 

490371-AA1

Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

 

 

490371-AB1

Power cord for use in South Korea (3-pin, black, 1.83-m)

 

 

490371-AD1

Power cord for use in Taiwan (3-pin, black, 1.83-m)

 

 

490371-AR1

Power cord for use in South Africa (3-pin, black, 1.83-m)

 

 

20

Chapter 3 Illustrated parts catalog

Spare part number

Description

 

 

490371-BB1

Power cord for use in Israel (3-pin, black, 1.83-m)

 

 

490371-D01

Power cord for use in Argentina (3-pin, black, 1.83-m)

 

 

490371-D61

Power cord for use in India (3-pin, black, 1.83-m)

 

 

686120-001

10-W AC adapter (RC, V, 3-wire, wall-mount)

 

 

687946-001

2-cell, 21-Wh, 2.96-Ah, Li-ion battery for use only on the Retail Jacket

 

 

693717-001

40-W HP Smart AC adapter for use only with the docking station (RC, V, 3-wire)

 

 

695551-001

HDMI/VGA adapter cable

 

 

695552-001

USB adapter cable

 

 

695553-001

HP Smart AC adapter cable

 

 

695554-001

Card Reader adapter

 

 

695555-001

Ethernet adapter cable

 

 

695556-001

Serial adapter cable

 

 

704030-001

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

 

 

708621-001

Docking station

 

 

708772-001

Rugged carrying case

 

 

709462-001

Slate jacket with battery slot (includes battery)

 

 

714222-001

HP ElitePad Service Tool (includes suction cup)

 

 

714223-001

HP ElitePad suction cup

 

 

714297-001

Slate jacket without battery slot

 

 

714749-001

HP Mobile Connect SIM

 

 

723677-005

Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

 

 

724301-001

Jacket keyboard for use in the United States

 

 

724301-031

Jacket keyboard for use in the United Kingdom and Singapore

 

 

724301-041

Jacket keyboard for use in Germany

 

 

724301-051

Jacket keyboard for use in France

 

 

724301-061

Jacket keyboard for use in Italy

 

 

724301-071

Jacket keyboard for use in Spain

 

 

724301-081

Jacket keyboard for use in Denmark

 

 

724301-091

Jacket keyboard for use in Norway

 

 

724301-131

Jacket keyboard for use in Portugal

 

 

724301-141

Jacket keyboard for use in Turkey

 

 

724301-151

Jacket keyboard for use in Greece

 

 

Sequential part number listing

21

Spare part number

Description

 

 

724301-161

Jacket keyboard for use in Latin America

 

 

724301-171

Jacket keyboard for use in Saudi Arabia

 

 

724301-201

Jacket keyboard for use in Brazil

 

 

724301-211

Jacket keyboard for use in Hungary

 

 

724301-251

Jacket keyboard for use in Russia

 

 

724301-261

Jacket keyboard for use in Bulgaria

 

 

724301-271

Jacket keyboard for use in Romania

 

 

724301-281

Jacket keyboard for use in Thailand

 

 

724301-291

Jacket keyboard for use in Japan

 

 

724301-A41

Jacket keyboard for use in Belgium

 

 

724301-AB1

Jacket keyboard for use in Taiwan

 

 

724301-AD1

Jacket keyboard for use in South Korea

 

 

724301-B31

Jacket keyboard for use in the Netherlands

 

 

724301-B71

Jacket keyboard for use in Sweden and Finland

 

 

724301-BA1

Jacket keyboard for use in Slovenia

 

 

724301-BB1

Jacket keyboard for use in Israel

 

 

724301-BG1

Jacket keyboard for use in Switzerland

 

 

724301-D61

Jacket keyboard for use in India

 

 

724301-DB1

Jacket keyboard for use in Canada

 

 

724301-DD1

Jacket keyboard for use in Iceland

 

 

724301-FL1

Jacket keyboard for use in the Czech Republic and Slovakia

 

 

724301-FP1

Jacket keyboard for use in Northwest Africa

 

 

728558-005

2-cell, 30-Wh, 4.0-Ah, Li-ion battery for use only on the HP ElitePad 1000 G2 tablet (includes

 

battery cable and WWAN/GPS main transceiver and antenna cable)

 

 

732251-001

Digital pen tethers (10)

 

 

736675-005

HP lt4226 LTE/HSPA+ Gobi 4G Module

 

 

736676-005

HP lt4225 LTE/EV-DO Gobi 4G Module

 

 

736679-001

HP ElitePad Jacket cover

 

 

739321-001

HP ElitePad USB3 adapter

 

 

740011-005

HP lt4112 LTE/HSPA+ Gobi 4G Module

 

 

742439-001

Retail Jacket handle

 

 

742440-001

Retail Jacket battery bay space saver

 

 

742441-001

Retail Jacket with battery

 

 

22

Chapter 3 Illustrated parts catalog

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